At Vanta, our mission is to help businesses earn and prove trust. We believe that security should be monitored and verified continuously, and we empower companies to practice better security and prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. 

As a SLED Customer Success Manager (CSM), Public Sector at Vanta you will help manage our most complex, high-valued State Government, Local Government, and Education (SLED) accounts. You will act as a trusted advisor, driving value realization, retention, and growth through strategic planning, executive alignment, and cross-functional collaboration.

Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. Vanta for Government is Vanta’s AI-powered platform that helps government agencies and vendors protect mission data, manage risk, streamline compliance, and build trust – faster and with less manual work.

Vanta’s public sector efforts are growing quickly and this is an exciting opportunity to join a new team dedicated explicitly to public sector sales and customer success. We are looking for a passionate, results-oriented, and collaborative CSM who has a proven track-record of managing high-value public sector accounts, leading to customer satisfaction, renewals, and expansion.

What you’ll do as SLED Customer Success Manager, Public Sector:

• Manage high-touch, SLED accounts serving as the primary client advocate and success owner.

• Drive cross-functional coordination across multiple teams – including Product, Engineering, Security, and Legal – to ensure the successful onboarding, delivery, and implementation of Vanta at key accounts.

• Serve as a trusted advisor to customers, aligning Vanta’s roadmap and security outcomes with mission needs, industry trends, and executive-level priorities.

• Partner with Public Sector Account Managers to co-build and execute multi-year account plans, ensuring adoption milestones, expansion paths, and business outcomes are clearly defined and delivering values.

• Lead onsite and virtual Executive Business Reviews (EBRs) at both pre- and executive-levels to reinforce value delivery and strategic alignment.

• Proactively identify churn risks and successfully mitigate while identifying expansion opportunities using data insights and customer health metrics.

• Act as a voice of the customer at scale, influencing Vanta’s product roadmap, GTM strategy, and support model to better serve public sector enterprises.

• Travel at least once per month for onsite client visits, executive alignment, and strategic planning sessions.

How to be successful in this role:

• 8+ years of customer success experience, including previous Public Sector CSM roles supporting large, complex organizations with IT modernization, delivery, and adoption.

• Proven success managing high-value SLED and enterprise accounts, leading to customer satisfaction, renewals, and account growth.

• Deep understanding of public sector procurement and compliance frameworks, including GovRAMP, NIST, CJIS, and related security and privacy requirements.

• Strong executive presence and communication skills, with experience engaging senior public officials, agency executives, and program leaders to align security, technology, and mission goals.

• Expertise in SaaS and GRC solutions, serving as a trusted advisor on risk management, industry best practices, and emerging regulatory trends.

• Ability to quantify and articulate business value through ROI analysis, performance metrics, and outcome-based reporting that aligns with mission and compliance objectives.

• Experience driving customer success through transformation and modernization initiatives, guiding public sector customers through the adoption of cloud and security technologies to achieve measurable impact.

• Track record of cross-functional influence, partnering closely with Sales, Product, Engineering, Legal, and Compliance teams to deliver tailored success plans and drive customer expansion.

• Demonstrated ability to translate technical and regulatory concepts into actionable strategies for non-technical stakeholders.

• Strong analytical, strategic thinking, and storytelling skills, using data-driven insights to proactively identify risks and opportunities for growth.

• Experience advocating for the voice of public sector customers, influencing product roadmaps, and contributing to customer advisory boards or industry working groups.

• Open to using AI to amplify their skills and strengthen their work - demonstrating curiosity, a willingness to learn, and sound judgment in applying AI responsibly to improve efficiency and impact.

• Must be authorized to work in the U.S. without the need for current or future employer sponsorship.

What you can expect as a Vanta’n:

• Industry-competitive salary and equity

• Comprehensive medical, dental, and vision coverage, with 100% of employee-only benefit premiums covered for most medical plans

• 16 weeks paid Parental Leave for all new parents

• Health & wellness stipend

• Remote workspace, internet, and cellphone stipend

• Commuter benefits for team members who report to the SF and NYC office

• Family planning benefits

• Matching 401(k) contribution with immediate vesting

• Flexible PTO policy, plus 80 hours of Sick Time

• 11 company-paid holidays

• Virtual team building activities, lunch and learns, and other company-wide events!

• Offices in SF, NYC, London, Dublin, Tel Aviv, and Sydney

To provide greater transparency to candidates, we share base pay ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar-stage growth companies. Final offer amounts are determined by multiple factors and may vary based on candidate location, skills, depth of work experience, and relevant licenses/credentials.

#LI-remote

At Vanta, we are committed to hiring diverse talent of different backgrounds and as such, it is important to us to provide an inclusive work environment for all. We do not discriminate on the basis of race, gender identity, age, religion, sexual orientation, veteran or disability status, or any other protected class. As an equal opportunity employer, we encourage and welcome people of all backgrounds to apply.

About Vanta

We started in 2018, in the wake of several high-profile data breaches. Online security was only becoming more important, but we knew firsthand how hard it could be for fast-growing companies to invest the time and manpower it takes to build a solid security foundation. Vanta was inspired by a vision to restore trust in internet businesses by enabling companies to improve and prove their security. From our early days automating security monitoring for compliance standards like SOC 2, HIPAA and ISO 27001 to creating the world's leading Trust Management Platform, our vision remains unchanged. 

Now more than ever, making security continuous—not just a point-in-time check— is essential. Thousands of companies rely on Vanta to build, maintain and demonstrate their trust— all in a way that's real-time and transparent.

Referral Instructions

If you are being referred for the role, please contact that person to apply on your behalf.

About Backstory

Backstory (formerly People.ai) is the leading AI answers platform for sales teams. With more than a decade of training AI models on billions of sales interactions, Backstory enables modern sales teams to ask questions and get the right answer in the moment directly within their existing AI workflows. Sales leaders from companies like Red Hat, Five9, Palo Alto Networks, Iron Mountain, TransUnion, Randstad and others rely on Backstory to get trusted answers wrapped in real business context helping them orchestrate deals more effectively and drive revenue. 

By connecting every signal to the right accounts and opportunities, Backstory shows teams exactly what is happening and what to do next. Customers across industries including enterprise, cybersecurity, data and analytics, and defense use Backstory to drive trillions in pipeline and revenue.

Recognized by Gartner and Forrester, the Inc. 5000, Y Combinator Top Companies, and the Forbes AI 50, Backstory is based in San Francisco and backed by ICONIQ Capital, Andreessen Horowitz, Lightspeed Venture Partners, Akkadian Ventures and Mubadala Capital.

The Role

As a Principal Customer Success Manager, you will act as a trusted advisor to Sales, Marketing, and Operations leaders within our enterprise customers, helping them maximize their investment in Backstory and achieve measurable business outcomes. You have an interest and passion for revenue technology and supporting sales operations. You will manage a $5M+ book of business across accounts, ensuring high customer retention, expansion, and advocacy.

• Build and execute strategic success plans with clear business objectives and ROI metrics.
• Own the customer lifecycle—from onboarding to adoption, renewals, and growth.
• Identify key adoption milestones and ensure seamless integration into customer workflows.Use data-driven insights to align Backstory's solutions with business objectives
• Partner with Sales, Services, Product, and Marketing teams to enable cross-functional adoption
• Identify and develop new champions within top accounts to expand Backstory's influence
• Work with Sales and Revenue Operations teams to drive renewals and plan for customer growth
• Partner closely with Sales, Product, and Engineering to drive continuous value delivery
• Advocate for customers by providing product feedback and insights to influence the roadmap
• Contribute to Backstory's customer marketing efforts by delivering case studies and references

• 7-10+ years of experience in Customer Success, Account Management, or Consulting at a SaaS company, agency, or consulting firm (e.g., Deloitte, Accenture, PwC)
• Experience managing enterprise customers with $5M+ ARR, high complexity, and multiple stakeholders
• Deep understanding of Sales, Marketing, and Revenue Operations workflows
• Strong experience in customer engagement, renewals, and expansion planning
• Proficiency in Salesforce, AI-driven sales tools, and data analytics is a plus
• Ability to travel 15% for customer meetings, EBRs, and success milestones
• Experience as a strategic advisor & analytical storyteller with the ability to translate data into compelling business insights and drive executive conversations
• A Consultative approach. Possessing a deep understanding of sales, marketing, and revenue operations to align solutions with business goals
• Proven ability to manage multiple complex accounts, prioritize effectively, and drive measurable impact
• Ability to anticipate challenges, proactively mitigate risks, and pivot strategies when needed

Headquartered in San Francisco, CA, Backstory is backed by Y Combinator and Silicon Valley’s top investors, including ICONIQ Capital, Andreessen Horowitz, Lightspeed Venture Partners, Akkadian Ventures, and Mubadala Capital. Backstory is listed in the top 20 percent of Inc 5000 companies, is a regular leader in our key categories on G2, and is on the Forbes list of America’s Best Startup Employers. For more information, please visit www.Backstory.ai.

--

Regular employees may be eligible for commissions or bonus programs (target included in OTE), equity, and benefits. The range is subject to change. Backstory takes into wide range of factors when determining an individual’s pay. These factors can include, skill set, training and experience, licensure and certifications, and location and metropolitan area.

About the Company

Founded in 2017, rePurpose Global is the leading Packaging Sustainability & Compliance platform for consumer companies. We enable brands to measure their plastic footprint, recover plastic waste from nature through a global partner network, and streamline compliance across 45+ packaging regulations — all from one platform.

rePurpose has recovered over 100 million pounds of plastic waste, supported 2,300+ waste workers, and maintains 10+ active impact projects worldwide. Our platform helps brands achieve compliance outcomes through advanced data management and regulatory expertise. 

Headquartered in New York. Learn more at repurpose.global.

This role is only remote within the United States.

About DeepScribe

DeepScribe is building AI agents that automate and transform clinical workflows. On track to capture over 4 million oncology care visits annually, we are the dominant AI scribe for cancer care and we’re rapidly expanding into other complex, chronic-care specialties and workflows.

But our mission goes far beyond note-taking. We’re building the ambient operating system for healthcare: intelligent agents that embed directly into clinical and administrative workflows, from clinical trial matching to revenue cycle automation. Our goal is to give the most overburdened professionals in the world more time to focus on caring for patients.

At DeepScribe, everything we do is focused on bringing back the joy of care to medicine. We empower physicians with tools that improve efficiency, deepen patient trust, and reduce the documentation burden that drives burnout.

About the Role

You own the success of a portfolio of important, high-profile accounts. That means you know your customers deeply: their workflows, their champions, their friction points, and you act before problems become churn risks. You are the reason providers feel like DeepScribe was built for them.

This is a high-accountability role. You'll track utilization regularly, intervene when engagement dips, and build genuine relationships with clinicians and administrators alike. Retention is the scoreboard, but relationships are how you win.

What You'll Own

• Retention. Accountable for annual contract renewal across your portfolio; Monthly Active Users is your north star metric.

• Daily monitoring. Track MAUs, WAUs, and utilization; identify risk signals early and own the intervention plan.

• Relationship and champion building. Develop trusted, personal relationships with key clinicians and administrative stakeholders; be someone they're genuinely glad to hear from.

• Customer communication. Respond to provider and stakeholder questions, surface product updates, and proactively share what's relevant to each account.

• Organic expansion. Identify natural growth opportunities within accounts and partner with the internal colleagues to execute

• Voice of customer. Advocate internally for your customers; translate clinical workflow needs into product feedback and feature requests

• Product fluency. Stay current on DeepScribe's latest functionality and proactively apply new features to your portfolio

What We're Looking For

• Deep empathy for clinicians and genuine belief in the problem we're solving

• Strong understanding of clinical workflows; ability to translate provider needs into technology solutions

• Technically fluent, comfortable working with data, understanding integrations, and troubleshooting at a detailed level

• Working knowledge of LLMs and basic prompt engineering; curiosity to go deeper

• Proactive communicator, you don't wait to be asked, you bring information and solutions

• Comfortable with ambiguity and able to adapt quickly as our product and market evolve

• Willingness to travel: cadence varies (0–50% in a given month depending on account needs)

We’d love to hire someone with direct healthcare experience, but it’s not required

Compensation, Perks, and Benefits

On Track Earnings: $100,000-180,000. Actual compensation will be determined based on factors including but not limited to experience, education, skill level, location, and internal equity, and may vary from the posted range.

Compensation is combination of base + variable on an 80/20 split

Meaningful equity stake in the company

Flexible PTO

Work from home stipend

Medical, Dental, Vision, 401K and other benefits are also offered

About the Team

Our customer success team thrives in a rapidly evolving environment, and has the opportunity to work with many functions to ensure our customers receive the best experience possible. Come join us in this exciting growth phase!

At DeepScribe, we value trust, teamwork, and transparency, and we’re dedicated to promoting diversity and equity in the workforce through inclusive hiring practices. Candidates with backgrounds that are underrepresented in the technology industry are encouraged to apply.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required eligibility verification form upon hire.