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Who We Are Ontic provides software that helps corporate and government security teams identify threats, assess risk, and respond faster to keep people and organizations safe. Its AI-powered Connected Intelligence Platform unifies security operations and data into a centralized system of record, enabling organizations to conduct risk assessments, protect against workplace violence, and manage threats and incidents more efficiently. Fortune 500 companies and federal agencies rely on Ontic to support security programs such as executive protection, threat intelligence, and corporate investigations. Learn more at ontic.ai http://ontic.ai or follow us on LinkedIn https://www.linkedin.com/company/ontic-technologies/. Who You Are Ontic is seeking a Principal Success Manager to join our high-impact Client Success team to manage our Strategic accounts. This role is for someone passionate about building long-term client relationships, skilled in managing strategic and tactical engagements, and experienced with complex global enterprises including Fortune 500 companies. As a Principal Success Manager, you’ll be responsible for guiding our clients through their entire lifecycle post-sale, including implementation, onboarding, product adoption, executive engagement, renewals, and expansion. You will act as a trusted advisor, challenging the status quo and delivering strategic best practices that help clients maximize the value of the Ontic platform. This is a high-visibility role requiring strong executive presence, cross-functional collaboration, and a drive to shape both client outcomes and Ontic’s future. Key Responsibilities - Client Ownership & Engagement - Own the strategic relationship with a portfolio of high-value Fortune 500 clients - Serve as the main point of contact post-sale, ensuring alignment with client business objectives - Act as a strategic advisor and tactical partner, guiding clients through platform optimization and maturity - Value Realization & Adoption - Drive platform adoption, ensuring clients realize measurable business value - Proactively identify opportunities for Ontic to solve additional pain points and help clients scale their protective intelligence programs - Build success plans, map value drivers, and track ROI to strengthen business cases for renewal and growth - Strategic Guidance & Challenge - Lead high-level business reviews and success planning sessions with senior executives and cross-functional stakeholders - Challenge clients thoughtfully when needed—presenting data, trends, and best practices that guide better outcomes - Retention & Growth - Forecast, manage, and own renewals, ensuring seamless continuation of service - Partner with Sales to identify expansion opportunities and co-create account growth strategies - Track account health signals and proactively mitigate risks to retention - Cross-Functional Collaboration - Serve as the voice of the client internally, influencing product roadmaps, service offerings, and strategic initiatives - Collaborate with Product, Engineering, Sales, and Marketing to ensure a coordinated approach to client satisfaction and innovation - Operational Excellence - Contribute to scaling internal systems and workflows (e.g., SFDC, JIRA, Pendo) to drive efficiency and repeatability - Help define and refine playbooks, onboarding frameworks, and client communication models Preferred Qualifications - 10+ years in Customer Success, Strategic Account Management, or related roles supporting Fortune 500 or global enterprise clients, the last 3-4 years focused on delivery value to high profile strategic accounts - Proven track record of managing complex, high-touch client relationships and delivering strategic value - Strong executive presence with the ability to engage and influence C-suite stakeholders - Confident leading both strategic planning and hands-on tactical execution - Exceptional communication, facilitation, and presentation skills - Experience in SaaS platforms, preferably with enterprise B2B or security-related solutions - Consultative mindset with strong business acumen and problem-solving skills - Familiarity with tools like Salesforce, JIRA, Gainsight, ChurnZero, and Pendo is a plus - Added bonus would be experience in the corporate security space - Willingness to travel up to 30%, based on business needs Ontic Benefits & Perks Competitive Salary Medical, Vision & Dental Benefits 401k Stock Options HSA Contribution Learning Stipend Flexible PTO Policy Quarterly company ME (mental escape) days Generous Parental Leave policy Home Office Stipend Mobile Phone Reimbursement Home Internet Reimbursement for Remote Employees Anniversary & Milestone Celebrations Ontic is an equal-opportunity employer. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable law. All Ontic employees are expected to understand and adhere to all Ontic Security and Privacy related policies in order to protect Ontic data and our clients data. Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Ontic we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Ontic prioritizes the full inclusion of qualified individuals, providing necessary accommodations for those with disabilities to perform essential job functions. If you need assistance during the application or interview process or job tasks, please contact us at recruitment@ontic.co or call (512) 572-7400

Listed by Ontic for a position based in the United States. Employers on this board attest they are hiring domestically.

Customer Service

98 days ago

Partner Success Director - Midwest

Abridge ·

Pay

$130k–160k

Setting

Remote

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Partner Success Director - Midwest Location Remote - Tier 2; CHI Office Employment Type Full time Location Type Remote Department Commercial Partner Experience Partner Success - Strategic Compensation Tier 2 Base Salary $140K – $160K • Offers Equity • $28K – $32K Bonus Tier 3 Base Salary $130K – $150K • Offers Equity • $26K – $30K Bonus Compensation is market-based and reflects the cost of labor across different U.S. geographic locations. We've structured the base pay ranges into tiers for our geographic markets. The specific base pay is based on several factors, including market location, and may vary depending on job-related knowledge, skills, and experience. Overview Application About Abridge Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients. Our enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. Powered by Linked Evidence and our purpose-built, auditable AI, we are the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems. We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care make more sense. We have offices located in the Mission District in San Francisco, the SoHo neighborhood of New York, and East Liberty in Pittsburgh. The Role As a Partner Success Director at Abridge, you own the relationship with your health system partners — full stop. You are the face of Abridge: the person executives call, the person clinicians trust, and the person who knows each partner’s people, priorities, and growth potential better than anyone. This is a high-touch, high-ownership role. You’ll go deep with a focused book and deliver a level of service, urgency, and strategic partnership that sets Abridge apart. What You’ll Do Partner Development: Build and maintain strong executive, operational, and technical relationships across your health system partners — going wide enough to ensure no critical relationship is a single point of failure, and deep enough that partners see Abridge as indispensable. Be the first call your partners make — serving as the primary point of contact and providing clear, timely, and reliable communication that earns confidence at every touchpoint and keeps all stakeholders informed and aligned. Act as a trusted advisor to health system leaders, offering strategic guidance and best practices that connect Abridge’s capabilities to the partner’s clinical and operational priorities. Know your partner data inside and out — usage trends, adoption patterns, growth potential — and use it to spot early signals, get ahead of risk, and build a compelling, data-backed story for every stakeholder conversation. Conduct regular executive business reviews with key stakeholders, assessing product performance, sharing value attainment, and aligning around continued opportunity to expand impact. Collaborate with the sales team to identify and advance expansion opportunities, outlining goals, milestones, and action plans and presenting new features and solutions with clear articulation of benefits and ROI. Track partner expansion metrics and contribute directly to revenue growth and retention targets. Clinician Success: Build deep, trusted relationships with clinicians and healthcare professionals across your strategic customers — understanding their workflows, pain points, and objectives well enough to anticipate needs before they surface. Offer guidance and best practices that genuinely move the needle for clinicians — connecting Abridge’s capabilities directly to their workflows, productivity, and patient outcomes. Provide product training and onboarding support to clinicians, ensuring a smooth transition and optimal utilization of our solutions. Proactively identify and address any issues or concerns raised by clinicians, collaborating with internal teams to provide timely resolutions. Monitor clinician satisfaction and adoption data closely, identifying early signals of engagement or friction and converting them into targeted interventions that drive scaled, sustainable utilization. Partner Advocacy: Partner internally across sales, product, and other cross-functional teams to drive partner growth, remove barriers to adoption, and ensure partners experience Abridge at its best. Serve as the voice of the customer internally, sharing partner insights, feedback, and success stories to drive product and service improvements. Contribute to the development of partner success resources and best practices, such as case studies, engagement materials, and new communication strategies, ensuring your wins become team wins What You’ll Bring Proven experience and a passion for customer, client facing roles, including but not excluded to a background in management consulting, enterprise SaaS, or health system innovation. Strong understanding of the healthcare landscape, including the dynamics and challenges faced by large health enterprises and clinicians. Strong problem-solving skills, with a proactive and results-oriented mindset. Thrive in a high-touch model: you’re managing a focused book of strategic partners, not a high-volume portfolio. The depth of your relationships and the quality of your outcomes matter far more than breadth. Excellent communication and interpersonal skills, with the ability to build trust and establish rapport with clinicians and stakeholders at all levels. Technical aptitude and ability to quickly understand and effectively communicate complex software solutions. Genuine passion for Abridge’s mission — people who are energized by what we’re building and why it needs to exist Strong organizational and project management capabilities. Why Work at Abridge? At Abridge, we’re transforming healthcare delivery experiences with generative AI, enabling clinicians and patients to connect in deeper, more meaningful ways. Our mission is clear: to power deeper understanding in healthcare. We’re driving real, lasting change, with millions of medical conversations processed each month. Joining Abridge means stepping into a fast-paced, high-growth startup where your contributions truly make a difference. Our culture requires extreme ownership—every employee has the ability to (and is expected to) make an impact on our customers and our business. Beyond individual impact, you will have the opportunity to work alongside a team of curious, high-achieving people in a supportive environment where success is shared, growth is constant, and feedback fuels progress. At Abridge, it’s not just what we do—it’s how we do it. Every decision is rooted in empathy, always prioritizing the needs of clinicians and patients. We’re committed to supporting your growth, both professionally and personally. Whether it's flexible work hours, an inclusive culture, or ongoing learning opportunities, we are here to help you thrive and do the best work of your life. If you are ready to make a meaningful impact alongside passionate people who care deeply about what they do, Abridge is the place for you. How we take care of Abridgers: Generous Time Off: 14 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees Comprehensive Health Plans: Medical, Dental, and Vision coverage for all full-time employees and their families. Generous HSA Contribution: If you choose a High Deductible Health Plan, Abridge makes monthly contributions to your HSA. Paid Parental Leave: Generous paid parental leave for all full-time employees. Family Forming Benefits: Resources and financial support to help you build your family. 401(k) Matching: Contribution matching to help invest in your future. Personal Device Allowance: Tax free funds for personal device usage. Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits. Lifestyle Wallet: Monthly contributions for fitness, professional development, coworking, and more. Mental Health Support: Dedicated access to therapy and coaching to help you reach your goals. Sabbatical Leave: Paid Sabbatical Leave after 5 years of employment. Compensation and Equity: Competitive compensation and equity grants for full time employees. ... and much more! Equal Opportunity Employer Abridge is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability. We're committed to providing reasonable accommodations throughout the interview process. Once you submit your application, we'll follow up with details on how to request an accommodation for interviewing, completing any assessments, or otherwise participating in the selection process. Staying safe - Protect yourself from recruitment fraud We are aware of individuals and entities fraudulently representing themselves as Abridge recruiters and/or hiring managers. Abridge will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Abridge recruiting team will come from an @abridge.com email address. You can learn more about how to protect yourself from these types of fraud by referring to this article. Please exercise caution and cease communications if something feels suspicious about your interactions. Apply for this Job Powered by Privacy PolicySecurityVulnerability Disclosure

Listed by Abridge for a position based in the United States. Employers on this board attest they are hiring domestically.

Customer Service

98 days ago

Partner Success Director - Midwest

Abridge ·

Pay

$130k–160k

Setting

Remote

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Listed by Abridge for a position based in the United States. Employers on this board attest they are hiring domestically.

Customer Service

98 days ago

Senior Incident Manager

Lambda · United States

Pay

$125k–195k

Setting

Remote

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Lambda, The Superintelligence Cloud, is a leader in AI cloud infrastructure serving tens of thousands of customers. Our customers range from AI researchers to enterprises and hyperscalers. Lambda's mission is to make compute as ubiquitous as electricity and give everyone the power of superintelligence. One person, one GPU. If you'd like to build the world's best AI cloud, join us. We are seeking a Senior Incident Manager to lead critical incident response across our AI data center infrastructure. This role is responsible for coordinating rapid resolution of service-impacting events, improving operational resilience, and driving incident management best practices across infrastructure, networking, platform engineering, and data center operations. Role Overview The Senior Incident Manager is responsible for leading the end-to-end lifecycle of operational incidents impacting AI infrastructure and data center services. This individual acts as the central command point during major incidents, ensuring rapid triage, cross-team coordination, effective communication, and structured post-incident analysis. This role requires deep operational expertise in high-availability infrastructure, large-scale GPU clusters, networking, and cloud platforms, along with strong leadership and communication skills. What You’ll Do Incident Leadership - Lead the response to critical (SEV-1 / SEV-2) incidents impacting AI infrastructure, GPU clusters, networking, storage, and data center operations. - Serve as the Incident Commander during major outages, coordinating engineering, networking, facilities, and vendor teams. - Act as the liaison between leadership and external teams during incidents / post-incidents to provide updates and status summaries. - Establish clear incident timelines, triage actions, and resolution plans. Incident Management Operations - Own the incident response lifecycle including: - Assisting Technical Triage - Escalation - Coordination - Resolution Post-incident review - Ensure timely and accurate communication with internal stakeholders and leadership. - Maintain incident response documentation and operational playbooks. - Conduct analysis on incidents and identify patterns / trends for improvement in response and systems reliability. - Work in an On-Call Rotation to respond to, lead, and coordinate incidents Cross-Functional Coordination - Work closely with: - Data center operations - Infrastructure engineering & operations - Network engineering - Platform reliability engineering - Security operations - Hardware and facility vendors - Drive alignment during outages involving multiple infrastructure layers. Post-Incident Analysis & Continuous Improvement - Lead post-incident reviews (PIRs) and root cause analysis. Identify systemic reliability gaps and implement corrective actions. - Track incident metrics including MTTR, MTTD, and incident recurrence rates. Operational Excellence - Improve incident response processes, escalation paths, and tooling by working with technical support and engineering teams.. - Contribute to runbooks, operational standards, and reliability frameworks. - Support implementation of automation and observability improvements. Communication & Reporting - Provide executive-level incident summaries and reports. - Deliver clear, concise updates during active incidents. - Maintain incident dashboards and operational health reporting. You - 8+ years experience in incident management, site reliability engineering, or infrastructure operations - Experience managing incidents in large-scale distributed infrastructure environments - Strong understanding of: - Data center operations - GPU compute clusters Networking and storage infrastructure - Cloud or hybrid infrastructure platforms - Proven ability to lead high-pressure incident response situations - Experience with incident management frameworks (ITIL, SRE, or equivalent) - Excellent communication and stakeholder management skills - Experience with incident tracking and monitoring tools such as: - PagerDuty - ServiceNow - Jira - Datadog - Prometheus / Grafana Nice to Have - Experience operating AI or HPC infrastructure - Background in SRE, infrastructure engineering, or data center operations - Familiarity with high-density GPU environments (NVIDIA clusters, InfiniBand networks) - Experience with hyperscale or colocation data center environments - Knowledge of automation and incident response tooling - Knowledge of and experience with Incident command system (ICS) - Experience in leading and developing incident command from stractch Key Competencies - Incident Command & Leadership - Operational Decision Making - Cross-Team Coordination - Root Cause Analysis - Crisis Communication - Infrastructure Reliability What Success Looks Like in This Role - Reduced Mean Time to Resolution (MTTR) for critical incidents - Improved cross-team incident coordination - High-quality post-incident reviews and corrective actions - Increased infrastructure reliability and operational maturity Salary Range Information The annual salary range for this position has been set based on market data and other factors. However, a salary higher or lower than this range may be appropriate for a candidate whose qualifications differ meaningfully from those listed in the job description. About Lambda - Founded in 2012, with 500+ employees, and growing fast - Our investors notably include TWG Global, US Innovative Technology Fund (USIT), Andra Capital, SGW, Andrej Karpathy, ARK Invest, Fincadia Advisors, G Squared, In-Q-Tel (IQT), KHK & Partners, NVIDIA, Pegatron, Supermicro, Wistron, Wiwynn, Gradient Ventures, Mercato Partners, SVB, 1517, and Crescent Cove - We have research papers accepted at top machine learning and graphics conferences, including NeurIPS, ICCV, SIGGRAPH, and TOG - Our values are publicly available: https://lambda.ai/careers - We offer generous cash & equity compensation - Health, dental, and vision coverage for you and your dependents - Wellness and commuter stipends for select roles - 401k Plan with 2% company match (USA employees) - Flexible paid time off plan that we all actually use Equal Opportunity Employer Lambda is an Equal Opportunity employer. Applicants are considered without regard to race, color, religion, creed, national origin, age, sex, gender, marital status, sexual orientation and identity, genetic information, veteran status, citizenship, or any other factors prohibited by local, state, or federal law.

Listed by Lambda for a position based in the United States. Employers on this board attest they are hiring domestically.

Customer Service

99 days ago

Customer Advocate

BetterUp ·

Pay

$20.77–25.96/hr

Setting

Remote

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Customer Advocate Location United States (Hybrid) Employment Type Full time Location Type Remote Department Network Operations Overview Application Let’s face it, a company whose mission is human transformation better have some fresh thinking about the employer/employee relationship. We do. We can’t cram it all in here, but you’ll start noticing it from the first interview. Even our candidate experience is different. And when you get an offer from us (and accept it), you get way more than a paycheck. You get a personal BetterUp Coach, a development plan, a trained and coached manager, the most amazing team you’ve ever met (yes, each with their own personal BetterUp Coach), and most importantly, work that matters. This makes for a remarkably focused and fulfilling work experience. Frankly, it’s not for everyone. But for people with fire in their belly, it’s a game-changing, career-defining, soul-lifting move. Join us and we promise you the most intense and fulfilling years of your career, doing life-changing work in a fun, inventive, soulful culture. If that sounds exciting—and the job description below feels like a fit—we really should start talking. We are looking for a Customer Advocate to join our growing Customer Support Operations team. Advocates directly support our customers throughout their BetterUp journey, delivering an exceptional support experience with empathy and care. They thoroughly answer customers' questions to remove roadblocks while anticipating future needs and collaborate with cross functional partners to amplify the voice of our customers. What you’ll do: Support BetterUp customers expertly through their use of the BetterUp platform. While the majority of our support is provided via email, we’re looking for a teammate who is willing to dive into multi-channel support. Exceed customer expectations, by going one step beyond their immediate need Craft responses and interventions to enable coach and customer success and a positive experience using the BetterUp platform Collaborate internally and with our cross-functional teams to ensure timely delivery and excellent experiences for our users Support the education of other agents through guidance and leading by example Support escalated customer processes and tickets Contribute to customer insights by accurately capturing product and experience feedback at every interaction, to help improve and shape the future of our product and services Effectively identify issues, de-escalate, and resolve with empowerment to re-engage the customer with the brand, following up with customers when needed Serve as the point of contact for customers with repeated or complex needs, provide proactive follow up to ensure expectations have been met or to reset expectations Uses AI assistants (e.g., ChatGPT, Claude) to draft communications, summarize information, and automate repetitive tasks Shows willingness to learn AI-enhanced workflows that reduce busy-work and amplify impact If you have some or all of the following, please apply: 3-5 years of experience delivering exceptional customer service and support directly to consumers in an environment with frequent and fast product changes and policies Bonus if you have 1-2 years of experience working in sales, retail, or direct to consumer e-commerce Strong collaboration, customer service, and relationship-building skills Excellent analytical and creative problem-solving skills Great tone of voice and ability to provide empathetic, clear, and positive responses even in difficult situations with upset customers. You enjoy putting a customer at ease and making their day better. Can read unstated needs of customers, and can identify and guide customers to the right solution Outstanding written and verbal communication skills, with a unique ability to collaborate across diverse audiences - is equally comfortable problem solving with engineers and communicating solutions to coaches and members Exceptionally organized and detail-oriented multi-tasker Driven to dig into the details of a system or process to solve customer problems Experience working with Zendesk, Confluence, Jira, Stripe, and Slack Providing support via multiple methods: live chat, tickets, and phone calls AI at BetterUp Our team thrives at the intersection of human expertise and AI capability. As an AI-forward company, adaptation and continuous learning are part of our daily work. We're looking for teammates who are excited to evolve alongside technology – people who experiment boldly, share their discoveries openly, and help define best practices for AI-augmented work. These professionals thoughtfully integrate AI into their work to deliver exceptional results while maintaining the human judgment and creativity that drives real innovation. During our interview process, you’ll have opportunities to showcase how you harness AI to learn, iterate, and amplify your impact. Benefits: At BetterUp, we are committed to living out our mission every day and that starts with providing benefits that allow our employees to care for themselves, support their families, and give back to their community. Access to BetterUp coaching; one for you and one for a friend or family member A competitive compensation plan with opportunity for advancement Medical, dental, and vision insurance Flexible paid time off Per year: All federal/statutory holidays observed 4 BetterUp Inner Workdays (https://www.betterup.co/inner-work) 5 Volunteer Days to give back Learning and Development stipend Company wide Summer & Winter breaks Year-round charitable contribution of your choice on behalf of BetterUp 401(k) self contribution We are dedicated to building diverse teams that fuel an authentic workplace and sense of belonging for each and every employee. We know applying for a job can be intimidating, please don’t hesitate to reach out — we encourage everyone interested in joining us to apply. BetterUp Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, disability, genetics, gender, sexual orientation, age, marital status, veteran status. In addition to federal law requirements, BetterUp Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. At BetterUp, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, residence location, as well as market indicators. The range below is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future. The hourly rate range for this role is as follows: $20.77- $25.96 Protecting your privacy and treating your personal information with care is very important to us, and central to the entire BetterUp family. By submitting your application, you acknowledge that your personal information will be processed in accordance with our Applicant Privacy Notice. If you have any questions about the privacy of your personal information or your rights with regards to your personal information, please reach out to support@betterup.co Apply for this Job Powered by Privacy PolicySecurityVulnerability Disclosure

Listed by BetterUp for a position based in the United States. Employers on this board attest they are hiring domestically.

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