Jobs - Jobs4Americans

Scaled Customer Success Manager, Startups Location Remote (US) Employment Type Full time Location Type Remote Department Go To Market Customer Success Compensation OTE Range $180K – $250K • Offers Equity Overview Application About OpenRouter OpenRouter is the unified interface for AI inference, giving developers and organizations access to hundreds of models through a single API. Our platform helps teams choose, route, evaluate, and scale model usage across providers, making it easier to build production AI applications with the right model for every use case. As inference becomes a core operating layer for modern software companies, OpenRouter helps customers move faster, reduce complexity, and get more value from the rapidly evolving model ecosystem. About the Role We’re looking for a Scaled Customer Success Manager, Startups to build and own the post-sale engine for OpenRouter’s startup ecosystem. This is a builder role, not a scaled nurture role. OpenRouter’s startup ecosystem is one of the company’s most important growth surfaces, powered in part by the OpenRouter for Startups program, which helps AI-native companies access credits, infrastructure, and multi-model tooling to build and scale faster. Your job is to make that ecosystem work at scale. You’ll own the startup customer journey from program approval and onboarding through activation, retention, expansion, and Enterprise readiness. You’ll also own day-to-day program operations and communications across the OpenRouter for Startups ecosystem, while helping launch new initiatives, workflows, and partner programs over time. What You’ll Do Build the Startup Success Engine Own the scaled success motion for OpenRouter’s startup and scaled customer portfolio. Partner cross-functionally to iterate and refine the operating system for startup activation, retention, growth, and Enterprise conversion. Create and refine the workflows, dashboards, alerts, and playbooks that help the team understand which startups need attention, why they need it, and what action should happen next. Turn manual customer success and program operations work into repeatable systems. Drive Activation, Retention, and Growth Own the start-up inbox, day-to-day program communications, and portfolio health across the startup segment. Build scaled intervention workflows for customers showing risk signals. Create activation paths that help startups reach first value quickly and understand how to use OpenRouter effectively. Engineer Workflows and Automations Build practical systems that make scaled customer success possible. Use AI-native tools and automation to reduce manual work across onboarding, follow-up, risk detection, expansion identification, reporting, and feedback capture. Own Startup Health and Expansion Signals Define what “healthy” looks like for startup customers. Segment the portfolio into cohorts. Create the operating cadence for reviewing startup portfolio health. Improve the Startup Program Help evolve OpenRouter’s startup program into a scalable growth engine. Improve the application, approval, onboarding, activation, communication, and follow-up experience. Ensure approved startups get value quickly and have clear paths to scale. Create Product Feedback Loops Turn startup customer, founder, and partner interactions into structured product signal. Build feedback loops that improve the experience for the entire startup ecosystem, not just one account at a time. What We’re Looking For You have managed a scaled customer portfolio, startup program operations, developer ecosystem, PLG customer base, or technical customer segment. You are comfortable working with technical founders and developer-facing products. You understand API-first businesses and can speak credibly about usage, latency, reliability, cost, integrations, and production adoption. You are fluent in customer data and can use usage trends, support signals, product analytics, and revenue data to drive action. You operate with a builder mindset and take ownership beyond your job description. You do not default to manual touch points. You default to systems, repeatability, and leverage. You’ll Stand Out If You have experience in AI infrastructure, developer tools, API platforms, technical SaaS, or high-growth GenAI products. You have worked with startup customers, founders, or startup programs. You have experience with tools like HubSpot, Customer.io, Intercom, Zendesk, Linear, Retool, Zapier, Clay, Census, Hightouch, Mixpanel, Amplitude, or similar GTM / workflow / analytics platforms. You can build your own agents, write SQL, build lightweight internal tools, create automations, or use AI-assisted workflows to move faster. You have partnered with Sales on expansion, renewal, or Enterprise conversion motions. You have built customer health dashboards, scaled onboarding journeys, portfolio review cadences, lifecycle programs, or product feedback loops. You have strong instincts for which startups are likely to grow, which are likely to churn, and which need intervention. What Success Looks Like Within your first 2 weeks, you will understand the startup customer journey, map the current lifecycle, identify the highest-leverage activation and retention gaps, and define the first version of the startup health model. Within your first 4 weeks, you will launch initial workflows. Within your first 6 weeks, you will have built the first version of the scaled startup success operating system. Longer term, success means higher startup activation, stronger retention, faster time-to-value. If you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone who is excited to join the team. Apply for this Job Powered by Privacy PolicySecurityVulnerability Disclosure

Listed by OpenRouter for a position based in the United States. Employers on this board attest they are hiring domestically.

Customer Service

100 days ago

Customer Experience Manager - Pennsylvania

Mark43 · Remote

Pay

Not listed

Setting

Remote

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This website utilizes technologies such as cookies to enable essential site functionality, as well as for analytics, personalization, and targeted advertising. Cookie Policy Accept Deny Non-Essential Platform Platform LEARN MORE Mark43 RMS Mark43 ReportAI Mark43 BriefAI Mark43 Booking Mark43 Crime Gun Interfaces Use of Force Reporting Mark43 CAD Mark43 Alternate CAD Modern Data Platform Integrated Ecosystem Insights Data Lake Mark43 OnScene Mark43 eCitations Security & Compliance Mark43 Fortified FedRAMP High Buying Guide: What To Look For In A Modern RMS READ MORE Solutions Solutions LEARN MORE Law Enforcement Dispatch Federal FedRAMP High Campus Port and Transportation United Kingdom The Multi-Discipline CAD Buyer Guide READ MORE Resources Resources LEARN MORE Learn Blog Customer Stories Resource Center Events Product Updates Support Mark43 Help Center Partners Mark43 & AWS The Practical Buying Guide To Citation Modernization READ MORE Company Company LEARN MORE Leadership Newsroom Careers Contact Us Trust Center Making Your Mark: A Conversation With Callum Gray READ MORE LET'S CONNECT Platform Learn More Mark43 RMS Mark43 ReportAI Mark43 BriefAI Mark43 Booking Mark43 Crime Gun Interfaces Use of Force Reporting Mark43 CAD Mark43 Alternate CAD Modern Data Platform Integrated Ecosystem Insights Data Lake Mark43 OnScene Mark43 eCitations Security & Compliance Mark43 Fortified FedRAMP High Solutions Learn More Law Enforcement Dispatch Federal FedRAMP High Campus Port and Transportation United Kingdom Resources Learn More Learn Blog Customer Stories Resource Center Events Product Updates Support Mark43 Help Center Partners Mark43 & AWS Company Learn More Leadership Newsroom Careers Contact Us Trust Center LET'S CONNECT CAREERS Customer Experience Manager - Pennsylvania Location: Remote Type: Full Time Applicants must be authorized to work for any employer in the country in which the role is being hired. We are unable to sponsor or take over sponsorship of an employment visa at this time. Mark43’s mission is to empower communities and their governments with new technologies that improve the safety and quality of life for all. We build powerful, scalable, and elegant software that sets a new standard for the tools upon which our first responders rely. Our users are diverse, and we are therefore committed to embracing diversity of thought and experience within our team. Must reside in the Northeast We are looking for a Customer Experience Manager to join our growing team. The Mark43 Customer Experience team is passionate about serving as the client’s voice and demonstrating the value of our product offerings. The main goals of the team are to foster product adoption and user satisfaction, assist with change management, capture and contextualize product feedback for our engineering and product teams, track issue resolution, explain new feature enhancements, drive renewals/expansions, and mitigate/prioritize any pain points before they become critical issues. This is a client-facing role, and you will be working with your clients regularly both in person and virtually. You will be involved in the full spectrum of post-implementation processes and client care. Much of your day to day will be spent learning about our customers’ unique needs and we expect you to absorb information and eventually demonstrate mastery of a client’s workflows and our product offerings. You will be the trusted advisor for the client and the company will lean on you to advocate for the customer's needs to ensure they are getting what they need to be successful.    What you can expect to work on: Advocate for the client to ensure their needs are being met. Participating in pre-implementation activities to establish relationships and domain expertise early in the deployment process. Performing post-implementation tasks, on-site with our clients, while working on a dynamic Customer Experience team. Collaborating with the Customer Support, Account Management and Implementation teams to ensure a smooth post-implementation experience for our clients. Working with our clients to learn and understand their current workflows. Keep diligent records of all client meetings, tasks, and deliverables. Seeking out and nurturing relationships with power-users and influencers within client sites. Tracking user feedback to help influence the product roadmap and maintain communication with clients to resolve product issues. Distributing and ensuring completion of client surveys and ultimately responsible for your clients NPS score. Collaborate internally to solve complex problems and work on a diversity of tasks in a fast-paced environment. Collaborating with first responders, which is a uniquely satisfying experience. Helping to innovate and test new processes to improve efficiency as well as internal and external customer satisfaction.   What we expect from you: 5-10 years of account management, customer success, consulting, project management, and/or customer success experience. Four-year university/college degree preferred. Proven experience participating in a complex project from start to finish. Knowing when to problem solve, either independently or by asking smart questions of your teammates. Outstanding written and oral communication skills - you’ll often be writing materials that will go directly to our clients and will need to adjust internal jargon for external. Detail oriented and the ability to document and track tasks. Excitement about working with cross-functional teams in a matrix organization. Ability to multitask and work on multiple projects concurrently. Ability to travel up to 50-80% and comfort working directly from client sites. Willingness to operate outside of assigned projects and pitch in wherever necessary. Interest in working with a public sector client, such as law enforcement (LE), at the local, state, or federal level. Comfortable working remotely. Experience providing (while comfortable also receiving) feedback across levels of leadership and peers. A change champion able to adapt to changing processes and needs while comfortable asking questions and creating dialog. What you can expect from us: Mentorship from experienced Customer Experience team members. Constant collaboration with numerous Mark43 teams, including Customer Support, Implementation, Product, Engineering, and Executive leadership. Building mission critical and socially responsible software to enable first responders to better serve their communities. A team that respects and embraces your ideas and expertise. Coworkers that are motivated by pursuing excellence, rather than the prospect of personal gain. A workplace dedicated to supporting and bettering public safety and government agencies. An effort to balance autonomy and guidance. The chance to participate in development opportunities, including through services like Udemy, from day one. Mark43 is approved to hire in Canada, the UK, and 36 U.S. states, including Alabama, Arizona, California (excluding San Francisco), Colorado, Connecticut, Washington D.C., Florida, Georgia, Iowa, Idaho, Illinois, Indiana, Kansas, Massachusetts, Maryland, Maine, Michigan, Minnesota, Missouri, North Carolina, Nebraska, New Hampshire, New Jersey, New Mexico, New York, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Vermont, Washington, Wisconsin, and West Virginia. Before applying to a remote role, please ensure that you are able to perform the position in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift. Our Privacy Notice describes how Mark43 uses and protects the personal information of prospective employees during the recruitment process. It informs you about our handling of the personal information you provide to us when you apply for a position in our organization and in general when you express your interest in joining our team. As a part of Mark43's security measures all employees must: Engage in appropriate use of the company's electronic information resources; Become knowledgeable about and follow relevant security policies and guidelines; Protect the resources under their control, such as passwords, computers, and data that they create, receive, or download; and Promptly report security-related incidents and violations, and responding to official reports of security incidents involving their systems or accounts. Mark43 is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed, please email recruiting@Mark43.com requesting the accommodation. BACK TO CAREERS Mark43 is the trusted leader in public safety technology, providing a secure, all-in-one platform for agencies to save time, stay compliant, and ensure community safety. BOOK A DEMO Platform Mark43 RMS Mark43 CAD Mark43 Insights Mark43 OnScene Security & Compliance Solutions Law Enforcement Dispatch Federal Campus United Kingdom Resources Learn Support Partners Company Leadership Newsroom Careers Contact Us Trust Center Copyright © 2026 Mark43 Terms and Conditions | Privacy Policy | Cookie Policy | Help Center | Mark43 for Developers

Listed by Mark43 for a position based in the United States. Employers on this board attest they are hiring domestically.

Customer Service

103 days ago

Member Success Manager

Collective · San Francisco, California, United States

Pay

$85k–100k

Setting

Remote

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About Collective: Collective is on a mission to redefine the way businesses-of-one work. Our technology and team of trusted advisors help members achieve financial independence by taking care of everything from business incorporation to accounting, bookkeeping, tax services, and access to a thriving community, all in one integrated platform. We believe in empowering self-employed people to enjoy the same tax savings that big companies get, so they can focus on their passion, not paperwork. Featured in Forbes, Business Insider, Yahoo, Bloomberg, Financial Times, TechCrunch, and more. We are backed by General Catalyst, Sound Ventures (Ashton Kutcher and Guy Oseary), QED Investors, Google’s Gradient Ventures, Expa, and other investors who have financed iconic companies like YouTube, Substack, Twitch, Box, Hims, Instacart, and Lyft. About the role: As a Member Success Manager at Collective, you are the business owner of your book. Roughly 400 solo entrepreneurs rely on you as their trusted advisor and main point of contact. You're the client-facing representation of our team and our brand. We're looking for people who truly care about helping solopreneurs build the businesses they're betting their livelihoods on. This is a proactive role, not a reactive one. You won't just be responding to tickets. You'll be working your book like a portfolio. Knowing who's at risk before they ask, spotting the members ready for the next step, and showing up early instead of late. The members you serve deserve someone in their corner before something goes wrong, and you'll be measured on whether you deliver that. You'll be exposed to a wide variety of scenarios that require resourcefulness and judgment. No two days will be the same, but the work is genuinely rewarding. You are a key advisor to our entrepreneurs, and the difference you make in their year, financially and operationally, is real. Please note: You are expected to be online and available for members 9am-5pm Pacific Time hours. What you'll do: Manage and Grow Your Book of Business - Manage a portfolio of approximately 400 members as their dedicated success manager. - Build strong relationships and proactively engage members based on their goals, risks, and opportunities. - Provide year-round support and guidance tailored to each member’s financial and business needs. - Identify at-risk members and expansion opportunities, driving retention and growth within your book. Advise Members on Tax and Business Operations - Educate members on S Corporations, tax strategy, reasonable salary decisions, and how Collective works end-to-end. - Guide members through quarterly check-ins, estimated taxes, and ongoing business operations. - Support members with questions related to tax, accounting, payroll, and business management. Deliver Exceptional Member Experience - Respond to member inquiries within established service-level expectations. - Actively manage and resolve member requests, escalating when appropriate. - Conduct proactive member calls and check-ins to provide strategic guidance and support. - Follow up on member feedback and surface actionable insights to internal teams. Stay Organized and Collaborate Cross-Functionally - Maintain accurate documentation across Salesforce and internal systems. - Complete assigned tasks and workflows in a timely manner. - Partner cross-functionally to advocate for members and improve the overall experience. - Build trust through clear, professional communication across email, phone, and video. What you'll bring: - 2+ years of tax, accounting, or related client-facing experience. - Strong understanding of S Corporations, small business tax strategy, and ongoing client relationship management. - Familiarity with bookkeeping, payroll, CRM, and workflow tools such as Xero, QBO, Gusto, Salesforce, Slack, and Google Workspace. - Highly organized, proactive, and comfortable managing a large book of business in a fast-paced environment. - Strong written and verbal communication skills with the ability to explain complex topics clearly. - Resourceful, adaptable, collaborative, and detail-oriented, with a passion for helping entrepreneurs succeed. What we offer: - Remote-Friendly Environment: Flexibility to work from home while staying connected to the team. Please note that we're open to remote candidates within the U.S. for this role, but Bay Area-based employees follow a hybrid schedule. - Health & Wellness: $200 quarterly reimbursement to support your well-being. - Fresh Lunch: Provided on in-office days for those in a hybrid schedule. - Commuter Support: $150 monthly reimbursement for transit expenses for those in a hybrid schedule. - Health & Wellness: $200 quarterly reimbursement to support your well-being. - Time Off: Flexible PTO plus 14 company holidays. - Comprehensive Coverage: 100% medical, dental, and vision for employees; 75% coverage for dependents. - Parental Leave: 16 weeks fully paid. - Retirement & Ownership: 401k plan plus an equity package. - Team Connection: Quarterly virtual events and an annual in-person summit. #LI-Remote

Listed by Collective for a position based in the United States. Employers on this board attest they are hiring domestically.

Customer Service

103 days ago

CX Partner Manager

Chime · Remote, USA

Pay

$105k

Setting

Remote

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About the role

We are hiring a Partner Manager to help strengthen and scale partner-delivered operations across our global support ecosystem on the Partner Strategy and Operations team. As our Partner Manager, you will own performance governance for assigned BPO partners, helping ensure partners deliver consistent, high-quality, efficient member experiences. You will use data to diagnose performance trends, identify root causes, and drive clear action plans with internal teams and external partner leaders. You will play a hands-on role in partner governance, business reviews, escalation management, and operational initiatives that improve frontline execution and member outcomes.

The base salary offered for this role and level of experience will begin at $105,000.00 and up to $145,000.00. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.

In this role, you can expect to

Own performance governance for assigned Partner/BPO operations, including SLAs, quality, productivity, staffing adherence, operational efficiency, and member experience outcomes.
Lead daily, weekly, and monthly partner performance reviews with clear metrics, action plans, owners, timelines, and expected business impact.
Translate operational performance trends into root-cause insights, risk assessments, and data-backed recommendations.
Drive accountability with external partners by identifying performance gaps, aligning on corrective actions, and ensuring sustained follow-through.
Lead complex, cross-functional initiatives that improve member and service experience, from problem definition and stakeholder alignment through execution, change management, and post-launch measurement.
Partner closely with Disputes Experience, Complaints, Risk, Workforce Management, Quality, Compliance, Product, Finance, Procurement, and Operations Strategy to remove blockers and improve frontline execution.
Develop concise, executive-ready updates that connect frontline performance, member impact, risks, tradeoffs, and recommended next steps.

To thrive in this role, you have

5+ years of experience in Customer Experience, Partner/Vendor Management, BPO operations, or a related operational leadership role.
Professional experience directly related to BPO partner management, ideally within financial services or another highly regulated environment.
Proven ability to own partner performance across SLAs, quality, productivity, staffing, operational efficiency, and member experience outcomes.
Strong analytical skills, with the ability to use data to identify trends, diagnose root causes, assess risks, and build clear, actionable recommendations.
Experience leading complex, cross-functional initiatives from problem definition through execution, change management, and measurement of impact.
Strong influence, relationship-building, and communication skills, including the ability to drive alignment and accountability without direct authority.
Sound business judgment, high ownership, comfort operating autonomously in ambiguity, and willingness to travel domestically and internationally approximately 25% of the time.
Proficiency with tools such as Excel, Google Sheets, Looker, Google Slides, Jira, or similar reporting, presentation, and project-management tools.
Experience in Complaints, Disputes, Escalations, Social Media support, Risk, or other specialized servicing environments is highly desired.

#LI-Remote #LI-EI1

A little about us

At Chime, we believe that everyone can achieve financial progress. We created Chime—a financial technology company, not a bank*—on the premise that core banking services should be helpful, easy, and free. Through our user-friendly tools and intuitive platforms, we empower our members to take control of their finances and work towards their goals. Whether it's starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we're proud to have helped millions unlock their financial potential.

We're a team of problem solvers, dreamers, and builders with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-hustle and out-execute competitors to bring our mission to life. Their grit and determination inspire us to work harder every day to deliver the very best experience possible. We each bring an owner's mindset to our work, refusing to be outdone and holding ourselves accountable to meet and exceed the highest bars for our teams, our company, and our members.

We believe in being bold, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving each other honest feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial progress.

We know that to achieve our mission, we must earn and keep people's trust—so we hold ourselves to the highest standards of integrity in everything we do. These aren't just words on a wall—our values are embedded in every aspect of our business, serving as a north star that guides us as we work to help millions achieve their financial potential.

Because if we don't—who will?

*Chime is a financial technology company, not a bank. Banking services provided by The Bancorp Bank, N.A. or Stride Bank, N.A., Members FDIC.

What we offer for our full-time, regular employees

🏢 Our in-office work policy is designed to keep you connected - with four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending on location. Whether you’re coming in regularly or are part of our fully remote program, you’ll stay engaged with your work and teammates.
💻 Benefits that support your work and life, including backup child, elder, and pet care and subsidized commuter benefits for eligible employees.
✨ Comprehensive health, financial, and wellbeing benefits designed to support you at every stage of life.
🏝 Generous vacation policy and company-wide paid days off
🫂 1% of your time off to support local community organizations of your choice
👟 Annual wellness stipend to use towards eligible wellness related expenses
👶 Up to 22 weeks of paid parental leave for birthing parents and 12 weeks of paid parental leave for non-birthing parents
👪 Access to family planning reimbursement
💚 A challenging and fulfilling opportunity to join one of the most experienced teams in FinTech and help millions unlock financial progress

We know that great work can’t be done without a diverse team and inclusive environment. That’s why we specifically look for individuals of varying strengths, skills, backgrounds, and ideas to join our team. We believe this gives us a competitive advantage to better serve our members and helps us all grow as Chimers and individuals.

Chime is proud to be an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, genetic information, veteran status, or any other legally protected basis under provincial, federal, state, and local laws, regulations, or ordinances. We will also consider qualified applicants with criminal histories in a manner consistent with the requirements of state and local laws, including the San Francisco Fair Chance Ordinance, Cook County Ordinance, NYC Fair Chance Act, and the LA City Fair Chance Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation during any stage of the application process, please contact: accommodations@chime.com.

To learn more about how Chime collects and uses your personal information during the application process, please see the Chime Applicant Privacy Notice.

Listed by Chime for a position based in the United States. Employers on this board attest they are hiring domestically.

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