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Customer Success Manager About Cherry Started in 2019, Cherry is an extremely fast growing FinTech that has built the simplest, fastest, and most inclusive Buy Now, Pay Later solution for medical practices such as dentists, medical aesthetics, veterinarians etc. Cherry enables medical practices to treat more patients by making their services more financially accessible. Cherry was founded and is led by Stanford entrepreneurs with a previous successful exit and backed by an all-star lineup of investors such as Kleiner Perkins and DCM. About the Role With proven product-market fit and rapid success across our revenue organization, we are growing our team. Cherry represents an incredible opportunity to get in early at a high-growth, high-performance organization that is reshaping the way patients pay for care. Our rockstar Customer Success team will strategically partner with customers to drive successful retention and growth of Cherry transaction volume by engaging, training, and enabling their practices with a highly-optimized approach. Responsibilities - Develop relationships with a large number of partner practices, driving mutual success through the retention and growth of Cherry transaction volume - Proactively leverage data, insights, and technology to optimize engagement of your partner practice portfolio and maximize desired outcomes - Share enthusiasm, best practices, and enable partner practices with a focus on leveraging payment plan technology to grow their business - Strategically allocate your time on the most productive opportunities of growth and risk mitigation within your portfolio of partner practices - Master the industry and use expertise to influence business process adoption with your customers as a trusted advisor - Accurately forecast your expected portfolio transaction volume on a regular basis - Consistently log and track interactions in our Customer Relationship Management system - Take initiative to continuously improve your approach by seeking feedback, learning, and experimenting with new engagement tactics - Take ownership and accountability of your own success, as well as that of your customers - Strengthen Cherry in your assigned portfolio by asking for referrals at every possible opportunity - Partner with customers over experience feedback to help inform stakeholder teams, like Product, of opportunity areas - Be a team player, give and accept feedback, collaborate with colleagues, and seek to lift every member of your team to greatness - Act like an owner at all times Qualifications - 3+ years of experience in a customer-facing role - Exceptional verbal and written communication skills - Strong ability to connect interpersonally with others - High attention to detail and ability to follow procedure with accuracy - Developed passion for the customer experience - Comfortable working with various software platforms - Adaptable and proven ability to troubleshoot on the fly - Problem solver with can-do attitude and desire to outperform - Bonus to those with sales, customer success, or account management experience Compensation Package - $105K base pay - $40k uncapped, OTE $145k - Generous equity grant - Medical, vision, and dental benefits - Fully remote company - Summer and winter company retreats Cherry provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

Listed by Cherry for a position based in the United States. Employers on this board attest they are hiring domestically.

Customer Service

146 days ago

Customer Success Manager

Cherry · United States

Pay

$105k

Setting

Remote

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Listed by Cherry for a position based in the United States. Employers on this board attest they are hiring domestically.

Customer Service

160 days ago

Customer Success Manager

OpenRouter · United States

Pay

$180k–250k

Setting

Remote

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Customer Success Manager Location Remote (US) Employment Type Full time Location Type Remote Department Go To Market Compensation OTE Range $180K – $250K • Offers Equity Overview Application About OpenRouter OpenRouter is the open AI routing and infrastructure layer that enterprises use to access, manage, and optimize the best large language models across providers—without lock-in, capacity constraints, or unnecessary cost. We power some of the most advanced AI teams in the world by giving them the flexibility to move fast, scale confidently, and stay future-proof as models evolve. As enterprise adoption of AI accelerates, OpenRouter sits at the center of how organizations operationalize LLMs across research, product, and production workloads. About The Role As a Customer Success Manager at OpenRouter, you will own a portfolio of hyper-growth, Enterprise accounts. Your goal is simple but demanding: Drive adoption, unlock outcomes and value, and lead inference growth. You will be the bridge between complex technical systems, clear business outcomes and commercial growth. What You'll Do Strategy and Adoption: You need to get into the weeds of what customers are building. Whether it’s an AI agent or a coding tool, you’ll create the plan that helps them use OpenRouter to its full potential. Revenue and Outcome Ownership: You are responsible for keeping our customers around and helping them grow. You’ll lead the commercial talks and find ways to expand their usage across different product lines. Strategic & Tactical Execution: One hour you’ll be presenting an ROI analysis to a CTO; the next, you’ll be diving into API documentation to help a lead engineer optimize their model routing. You enjoy translating from strategic to technical and back (on repeat). Value Realization: Define and track "Success Criteria" for every customer. You will turn abstract AI goals into concrete ROI metrics, ensuring OpenRouter is a mission-critical partner and an important part of their AI strategy. The Feedback Loop: Act as the data focused voice of the customer for our GTM, Product and Engineering teams, distilling learnings and friction points into roadmap priorities. What We're Looking For We are looking for a proactive AI Customer Success Manager. You don't wait for a customer to ask for help; you identify a drop in token usage or a new model release and reach out with a plan and strategy to drive adoption, value and growth. Required Qualifications AI-Native DNA: You have previously worked at an AI-first company (LLM labs, AI infrastructure, or high-growth GenAI apps). You understand the nuances of tokens, latency, context windows, and model routing. Technical Platform Expertise: You come from a background in technical SaaS or API-first platforms. You are comfortable talking to developers and product managers in their own language. Revenue Focused: You have a proven track record of owning a quota. You are comfortable navigating procurement, legal, and executive stakeholders to get a deal done. Playbook Builder: You don’t just fix things once. You build the systems and guides that help us scale this to the next thousand customers. Core Competencies Strategic Agility: The ability to zoom out to the 10,000-foot view of the AI market and zoom in to the tactical details of a customer's implementation. Commercial Grit: A proactive mindset regarding renewals and expansions. You see a renewal as an opportunity to re-sell the value, not a clerical task. Analytical Rigor: You use data to tell a story. You can analyze usage trends to predict churn or identify a perfect moment for an upsell. If you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone who is excited to join the team. Apply for this Job Powered by Privacy PolicySecurityVulnerability Disclosure

Listed by OpenRouter for a position based in the United States. Employers on this board attest they are hiring domestically.

Customer Service

160 days ago

Tax Support Specialist

Check · United States, United States

Pay

$83k–108k

Setting

Remote

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ABOUT CHECK Payroll is broken. It's still running on decades-old infrastructure. We're rebuilding it. We don't run payroll ourselves — we power the businesses that do. As the inventors of embedded payroll, we're redefining how people get paid and making it easier for those businesses to launch, grow, and thrive. On our team, you'll use creative problem-solving, critical thinking, and grit to simplify the complexity of payroll for thousands of employers of every size, across all industries. We ignore conventional role boundaries in favor of the unique strengths and values each builder brings to our mission: make paying people simple. Check out our origin story! https://app.notion.com/p/checkhq/The-Generalist-Check-Solving-the-150-Billion-Payroll-Problem-3b24274a2e75804e9141cfac60476d25?source=copy_link Check is far more than just API infrastructure. We’re a springboard for building and scaling payroll businesses. See how it works for our partners. https://www.checkhq.com/partners THE WORK At Check, we make paying and filing taxes seamless, enabling our partners to build best-in-class payroll businesses. As a Tax Support Specialist, you own a portfolio of tax agencies from end to end — meaning you're the person who knows them, handles what comes in from them, communicates on their behalf to partners, and gets resolution across the finish line. This role will own end-to-end tax workflows. When a tax notice is received, a filing needs completed, or a partner has a tax question they can't untangle, it ends with you. You build fluency with your agencies, their quirks, their timelines, their preferred escalation paths and use that knowledge to drive fast, accurate outcomes for the partners who depend on us. IN THIS ROLE, YOU WILL: - Own a defined set of federal, state, and local tax agencies end-to-end, including notice resolution, correspondence, corrections, and ongoing compliance across your portfolio - Be the direct point of contact with agencies: picking up the phone, navigating agency processes, and following through until issues are fully resolved - Communicate directly with partners about what's happening with their notices or tax accounts — translating complex agency interactions into clear, honest updates - Balance and reconcile tax accounts within your agency portfolio, surfacing discrepancies and driving resolution - Manage a queue of tax issues across your agencies, balancing urgency and complexity without losing track of what's open - Recognize when patterns in your portfolio point to a larger systemic issue and bring that signal to the right people TOOLS FOR THE JOB The ideal candidate will have: - 3–5 years of experience in payroll tax, tax operations, compliance, or notice resolution — with meaningful exposure to both agency communication and operational/filing work - Genuine comfort on the phone with tax agencies and in writing to partners — you're clear, professional, and don't over-promise - Experience with federal (IRS/SSA), state, and local agencies; ability to research and navigate unfamiliar ones when they come up - Organized and methodical — you can carry a portfolio of open issues across multiple agencies without things slipping - You solve first, escalate thoughtfully, and own outcomes through to completion - A curiosity for the edge cases; unfamiliar notice types feel like puzzles, not blockers TRAVEL & OFFICE POLICY The Check team is distributed across the US. Roles can be remote, hybrid, or based in one of our offices in New York City or San Francisco. We offer ample opportunities and encourage employees to attend team offsites, events, and hackathons throughout year. All Checketeers gather in the spring for our annual 3-day company retreat. For our in-office and hybrid employees, our offices are open all week. We provide meals on Tuesdays and Thursdays and there are regular happy hours, game nights, and other in-person events. Remote work at Check requires the ability to perform all responsibilities without distraction or disruption, while maintaining quality, effective communication, and productivity. -- Check is proud to be an Equal Opportunity employer. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, provided they are consistent with applicable federal, state, and local laws. Check is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. Check participates in E-Verify and will provide the federal government with Form I-9 information from all new employees to confirm that they are authorized to work in the U.S. Check does not use E-Verify to pre-screen applicants.

Listed by Check for a position based in the United States. Employers on this board attest they are hiring domestically.

Customer Service

163 days ago

Technical Support Engineer - US Remote

Nooks · United States

Pay

$35k–140k

Setting

Remote

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ABOUT NOOKS.AI http://Nooks.ai: Nooks is an applied AI lab building the Agent Workspace for GTM. We design AI agents that operate across the full sales action set, from account strategy to prospect research and outreach. Building 0→1 has never been easier, but selling at the speed of the market remains the last frontier for AI. Our mission is to 10x every seller by automating the busywork so they can focus on what humans do best: closing deals. Today, over 1,500 customers run on Nooks, including Notion, HubSpot, Cursor, and Rippling. We’ve raised $70M+ from top VCs like Kleiner Perkins, which made its first sales-tech investment in over a decade with us. Since then, we’ve tripled ARR each year for 3 years running and grown a high-caliber team turning the art of sales into a scalable science. The role Our skilled Technical Support team plays a crucial role in delivering an exceptional user experience. We’re dedicated to helping users get the most value from Nooks, ensuring they’re delighted with their overall product experience. As a Technical Support Engineer, you’ll leverage your technical expertise and problem-solving skills to deliver exceptional support, solving immediate issues while proactively identifying and addressing underlying trends to prevent future roadblocks. This role is ideal for someone who thrives in a fast-paced environment with a rapidly changing product, loves helping users succeed, and brings a curious, solution-oriented mindset to every interaction. As an early member of our team, you’ll play a pivotal role in shaping our support operations—developing and refining processes, implementing tools, and building a robust knowledge base that sets the foundation for scalable success. Responsibilities - Customer excellence: Provide prompt, empathetic, and clear communication to help users resolve issues while creating a positive and memorable support experience. - Technical expertise: Debug and troubleshoot complex technical problems across our platform, collaborating with engineering teams to escalate and resolve issues as needed. - Meet KPIs for Support: Consistently achieve key performance metrics, such as response times, resolution times, and customer satisfaction scores. - Proactively solve problems & advocate for customers: Identify patterns in support requests to address root causes, anticipate user needs, and improve the product. Share insights and feedback with internal teams to ensure customer needs are at the forefront of product decisions and drive continuous improvement. - Establish cross-functional relationships: Collaborate closely with engineering, product, and customer success teams to streamline processes and enhance the overall user experience. - Support, teach, and build knowledge: Foster a culture of continuous learning by sharing expertise, mentoring teammates, and contributing extensively to a robust knowledge base that empowers users and reduces repetitive inquiries Required Experience - 3+ years of Technical Support experience providing end-user support on complex, feature-rich, constantly iterating B2B SaaS platforms. - Demonstrated success providing support through Slack, live chat channels, and email. - Proficient in real-time troubleshooting, including video conferencing and remote access. - Excellent written and verbal communication skills. - Self-starter with experience learning and working with a rapidly changing SaaS platform in an early-stage startup. - Proven ability to work independently and manage multiple tasks efficiently. Preferred Experience - Familiarity with API troubleshooting and/or tools such as Postman. - Technical experience with tools such as Salesforce, HubSpot, Outreach, Salesloft, etc. - Experience in Windows or Mac administration. - Experience of telephony, VoIP, and network troubleshooting. - Experience writing/editing customer-facing Help Center articles. EQUAL EMPLOYMENT OPPORTUNITY STATEMENT Nooks is an equal opportunity employer committed to fostering a diverse and inclusive workforce. We believe in providing equal employment opportunities to all individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by law. Nooks does not discriminate in hiring, promotion, compensation, or any other employment practices, and we are committed to ensuring a workplace that is free from discrimination, harassment, and retaliation. We encourage individuals from all backgrounds to apply and join our team.

Listed by Nooks for a position based in the United States. Employers on this board attest they are hiring domestically.

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