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ABOUT RUNDOO ℹ️ Our mission is to empower independent supply stores with best-in-class technology. Think of your local hardware store or mom-and-pop nursery—these are our clients. From paint to lumber to flooring, over 200,000 such stores across the country sell over $1T of building materials annually using outdated, on-premises systems. We’re aiming to help them modernize so that they can continue to thrive. Backed by leading investors including Battery, Bessemer and CRV, we've raised $48M across four rounds and are growing quickly: We're live in over 500 stores across the USA, Canada, and the Caribbean, and integrated with over 20 industry partners. Our team is made up of builders, sellers, and industry veterans with a shared goal: to bring modern technology to an overlooked industry. ABOUT THE ROLE LOCATION: CHICAGO (HYBRID) - 1 - 2X A WEEK WORKING HOURS & COVERAGE - Coverage window: Our support line runs 5:00am CT – 8:00pm CT (a 15-hour, coast-to-coast window), Monday–Friday, with 8am - 6pm CT coverage on weekends. - Your shift: You'll be based in Central time and work five 10-hour days — roughly a 50-hour week. This is a salaried, full-time role. Your shift is typically the morning open (5:00am–3:00pm CT) or a mid shift (8:00am–6:00pm CT); comfort with an early start is required. - We are hiring for 2 shifts: - Opening Shift — Monday–Friday, 5:00am–3:00pm CT - Mid Shift + Weekends — Monday–Wednesday, Saturday & Sunday, 8:00am–6:00pm CT (Thursday & Friday off) - Cross-training: Everyone on the team is cross-trained across shifts and rotates fairly — no one is permanently assigned to weekends. THE ROLE As a Product Support Specialist at Rundoo, you will be the primary point of contact for clients in their time of need. You'll help independent hardware and paint store owners solve problems across our full ERP platform—from POS transaction issues to inventory sync problems, accounting reconciliation, and user training questions. You'll work alongside Robbie and Tim to provide coast-to-coast coverage for our growing client base. This role is ideal for someone who thrives on problem-solving, enjoys helping small business owners succeed, and wants to grow with a fast-paced startup. You'll report to Claire, Manager, Client Success, and collaborate closely with our Client Success and Engineering teams to ensure client needs are met and product improvements are identified. WHAT YOU'LL DO 🗒️ - Provide exceptional support via Intercom chat, email, and phone to hardware and paint store owners and their staff - Resolve diverse technical issues including POS troubleshooting, inventory sync problems, accounting reconciliation, report generation, and user training questions - Perform data analysis and reconciliation work using spreadsheets to investigate balance discrepancies and help clients understand their numbers - Collaborate with Engineering to communicate customer issues, submit detailed bug reports with reproduction steps, and help troubleshoot technical problems - Leverage AI-assisted tools (Intercom AI, ChatGPT, Claude) to improve response quality, efficiency, and documentation - Partner with Client Success team by escalating at-risk accounts, identifying training needs, and flagging patterns that indicate broader issues - Contribute to knowledge base by documenting solutions, creating help articles in Notion, and improving self-service resources - Maintain metrics including <24hr resolution time for 90%+ of tickets, <5min average first response time, and >80% customer satisfaction WHAT WE'RE LOOKING FOR ☑️ ESSENTIAL QUALITIES We care more about aptitude and drive than checking boxes on years of experience. The ideal candidate is smart, hungry to learn, and thrives on solving problems independently. CORE COMPETENCIES: - Exceptional attention to detail - You catch discrepancies others miss, especially when working with numbers and data - Strong independent problem-solver - You can troubleshoot ambiguous issues without constant hand-holding - Excellent written and verbal communication - You can explain complex concepts clearly to non-technical small business owners - Organizational excellence - You can manage multiple priorities, juggle competing tickets, and maintain composure during high-volume periods - Customer-centric mindset - You genuinely enjoy helping people and build positive relationships even when customers are frustrated - Comfort with ambiguity - You can navigate situations without clear answers and figure out solutions through research and creative thinking VALUABLE EXPERIENCE (BUT NOT REQUIRED) Any of the following backgrounds could set you up for success: - Prior customer support or technical support experience in any industry - Experience with SaaS products or technology companies - Accounting, bookkeeping, or financial reconciliation background - Retail, POS, or small business operations experience - Technical troubleshooting ability with software applications TECHNICAL REQUIREMENTS - Comfortable learning and becoming expert in complex software (our full ERP platform) - Proficient with spreadsheets (Google Sheets/Excel) for data analysis - Strong analytical skills for investigating balance discrepancies and data issues - Able to work during required hours. BONUS POINTS 🌟 - Direct familiarity with or experience in paint and hardware, building materials, construction supply, or related industries - Comfortable adapting to a dynamic startup environment where priorities shift and new challenges arise regularly - Proven experience helping customers adopt new workflows or systems (change management) - Experience with Intercom, Zendesk, or similar support platforms COMPENSATION 💵 - Base Salary: $83K - Equity: $13,000 - $14,000 equity grant value - Benefits: See below ABOUT THE TEAM 👥 Here is the current makeup of the teams you’ll be working most closely with: 1. Claire https://www.linkedin.com/in/claire-byrne-2136231b/ (Manager, Client Success) 2. Robbie https://www.linkedin.com/in/robert-lamb-033673358/ (Product Support Specialist) 3. Tim (Product Support Specialist) 4. Reggie https://www.linkedin.com/in/reggie-bowles-9989082a/ (Client Success Manager) 5. Vidhan https://www.linkedin.com/in/vidhanagrawal/ (Head of Client Experience) INTERVIEW PROCESS 🎤 1. Talent Screen: 20 minutes A conversational chat with Amanda https://www.linkedin.com/in/amandamendiola888/, our founding recruiter, to get to know one another, share more about the role, and answer any initial questions you have. 2. First Round: 30 minutes A conversation with Claire https://www.linkedin.com/in/claire-byrne-2136231b/ focused on your experience and background. 3. Onsite Interview: River North, Chicago A half-day on-site where you'll meet several members of the team: - Escalation Role-Play & Communication Skills (30 min) - with Leslie - Troubleshooting Exercise (30 min) - with Robbie https://www.linkedin.com/in/robert-lamb-033673358/ - Team Conversation (15 min) - with Vidhan https://www.linkedin.com/in/vidhanagrawal/ - Lunch with the Team (1 hour) - an informal chance to connect with future teammates 4. Final Call: 15 minutes A quick conversation with Nick to wrap up and address any remaining questions. 5. Reference Check We'll reach out to your provided references as a final step before extending an offer. ABOUT OUR FOUNDERS 🌲 1. Andrew https://www.linkedin.com/in/beckman-andrew/ (CTO): studied computer science & humanities at Stanford; worked as a software engineer and head of engineering at Apple & Anova; danced with the SF ballet (where he met his wife)! 🩰 2. Nick https://www.linkedin.com/in/hershey-nick/ (CEO): studied math & computer science at Stanford; worked as a trader at Bridgewater & Citadel and as a PM at Google & Enigma; distantly related to the founder of the Hershey company 🍫 HOW WE'VE FUNDRAISED 💰 We've raised $48m across four rounds: 1. A $2m pre-seed led by Kent Bennett https://www.bvp.com/team/kent-bennett at Bessemer https://www.bvp.com/ with participation from Plug & Play, Quiet Capital, and Sequoia. 2. A $5m seed led by Caitlin Bolnick Rellas https://www.crv.com/team/caitlin-bolnick-rellas at CRV https://www.crv.com/. 3. An $11m series A led again by Bessemer and CRV. 4. A $30m series B led by Battery. https://www.battery.com

Listed by Rundoo for a position based in the United States. Employers on this board attest they are hiring domestically.

Customer Service

212 days ago

Customer Success Manager, Commercial (EST)

Nooks · United States

Pay

$135k–153k

Setting

Remote

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ABOUT NOOKS.AI http://Nooks.ai: Nooks is an applied AI lab building the Agent Workspace for GTM. We design AI agents that operate across the full sales action set, from account strategy to prospect research and outreach. Building 0→1 has never been easier, but selling at the speed of the market remains the last frontier for AI. Our mission is to 10x every seller by automating the busywork so they can focus on what humans do best: closing deals. Today, over 1,500 customers run on Nooks, including Notion, HubSpot, Cursor, and Rippling. We’ve raised $70M+ from top VCs like Kleiner Perkins, which made its first sales-tech investment in over a decade with us. Since then, we’ve tripled ARR each year for 3 years running and grown a high-caliber team turning the art of sales into a scalable science. THE ROLE Our Commercial Customer Success Managers ensure customers are maximizing their value from Nooks and are delighted with the experience. This role is for someone who thrives on wearing multiple hats … onboarding new customers, proactively reaching out to customers with adoption challenges, supporting the customer journey with high-value content, and running the renewal process. Customer value is the key to successful renewals and expansions, and our CSMs focus relentlessly on maximizing the value for customers in their portfolio using a scaled approach. We would prefer this person to be in our new San Francisco office 3x/week to continue to cultivate a fun and inclusive office culture. RESPONSIBILITIES - Manage a portfolio of ~45 commercial accounts, maximizing the impact and value of Nooks to users, stakeholders, and their business. - Onboard new customers, ensuring a seamless integration of Nooks into their sales processes. - Analyze customer usage metrics to identify Nooks features that might provide value and proactively lead upsell conversations. - Monitor customer health metrics and develop proactive plans to address areas of concern. - Assist with Technical Support for your customers as needed. - Help us develop a scaled approach for customer success and retention, ensuring customer needs are met efficiently. - Serve as the voice of the customer within Nooks, providing product feedback to ensure commercial customer requirements are successfully met. REQUIREMENTS - 2+ years of B2B SaaS CSM experience managing a portfolio of 40+ accounts with a successful renewals track record - 2+ years of product implementation, and customer onboarding and support experience, ensuring easy access to relevant resources throughout the customer journey - 1+ years of SDR experience - Familiarity with Sales tech stack and experience with tools such as Outreach, Salesloft, Salesforce, HubSpot, or Apollo - Comfortable with data analytics and experience using data to proactively identify customer challenges - Excellent written and verbal communication skills - Self-starter with experience learning and working with a rapidly-changing SaaS tool, ideally in an early-stage startup - Demonstrated success taking ownership, working across teams, and wearing many hats in a dynamic, fast-paced environment We offer competitive compensation because we want to hire the best people and reward them for their contributions to our mission. We pay all employees competitively relative to the market. On top of this, we offer equity, generous perks, and comprehensive benefits. EQUAL EMPLOYMENT OPPORTUNITY STATEMENT Nooks is an equal opportunity employer committed to fostering a diverse and inclusive workforce. We believe in providing equal employment opportunities to all individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by law. Nooks does not discriminate in hiring, promotion, compensation, or any other employment practices, and we are committed to ensuring a workplace that is free from discrimination, harassment, and retaliation. We encourage individuals from all backgrounds to apply and join our team.

Listed by Nooks for a position based in the United States. Employers on this board attest they are hiring domestically.

Customer Service

222 days ago

Client Support Specialist (Workplaces - B2B)

Clipboard Health · Kingston, Jamaica

Pay

Not listed

Setting

Remote

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ABOUT CLIPBOARD Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S. Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities. ABOUT THE ROLE Working with Workplace customers (B2B) means being at the front line in our efforts to support healthcare facilities in delivering better care. The Workplace team is unified by our common goal: to represent our obsession with the customer experience through thoughtful action. Clipboard is looking for highly motivated, customer-focused individuals to join our team as B2B Client Support Specialists (Workplace Support Agents). This role is open to candidates of all experience levels—what matters most is your ability to handle business customers professionally and solve problems effectively. No specific degree required. SUCCESS FACTORS - Customer-Centric Mindset – You genuinely care about helping customers and take ownership of their problems. - Strong Communication Skills – Clear, professional English (both spoken and written) is critical for success in this role. - Proactive Problem-Solving – You don’t just follow scripts—you think critically and find long-term solutions for customers. - High Accountability – We value people who hold themselves to high standards and consistently deliver results. Responsibilities - You will engage with our Workplace customers over both voice and email correspondence. - Deliver fast, accurate, and empathetic support to our workplace customers across voice and email, resolving shift, payment, and platform-related issues in real time - Navigate tools like Zendesk and the Clipboard portal to investigate cases, update form fields, log clear internal notes, and maintain accurate documentation - Apply sound judgment and critical thinking to troubleshoot issues, follow or adapt workflows, and escalate only when necessary - Develop deep expertise in our products and processes to identify recurring issues or process gaps, helping improve both customer experiences and internal operations. - Work cross-functionally with teams such as Billing, Account Management, and Worker Operations to gather the necessary information and ensure customer issues are resolved effectively - Uphold our values https://www.clipboardhealth.com/careers such as unreasonably fast, ownership, and uncomfortably high standards in every interaction Why Join Clipboard? - 100% Remote – Always. Work from anywhere in the world. - Fast-Paced Startup Environment. Join a company that values curiosity, independence, and growth. - A Hiring Process That Rewards Skills, Not Just Experience. Every applicant gets a fair shot—our selection is based on real-world problem-solving ability, not just credentials. - Opportunity to make a significant impact with our workplace customers Hiring Process 1. Application 2. Case Study 3. Interview with Hiring Manager 4. Executive Interview 5. Offer Quick Note on Scammers: Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6.

Listed by Clipboard Health for a position based in the United States. Employers on this board attest they are hiring domestically.

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