At Inductive Bio, we're helping drug hunters find better medicines, faster, through our virtual lab and AI-enabled synthesis and testing approach. Chemists have historically relied on slow, resource-intensive design-make-test-analyze (DMTA) cycles to find molecules that are effective, safe, and viable in the human body. We're changing that with our state-of-the-art AI platform that makes every DMTA cycle as efficient and impactful as possible.

Our ADMET/PK models have placed first in the world's largest AI drug discovery competition for ADMET benchmarks two years running. Most recently, outperforming 370+ submissions, including Merck + NVIDIA, and EMD Serono. We are backed by leading investors at the intersection of technology and biotechnology, and our team includes world-class technology and drug discovery experts. We’ve partnered with dozens of biopharma companies to expedite their highest priority drug programs. To meet the rapidly growing demand, we need to expand our go-to-market with high performing individuals.

At Inductive Bio we’re tackling the challenge of making drug discovery more efficient. Chemists spend countless hours combining data, expertise, and intuition to create new molecules that are effective, safe, and work well in the human body. It’s a slow, complex process, and the patients are the ones left waiting. At Inductive Bio, we’re building an intuitive, collaborative platform, powered by state-of-the-art AI to help accelerate this process.

Our platform is already being used on dozens of active drug discovery programs, and adoption is rapidly growing. After achieving quick adoption via word-of-mouth, we are now seeking to expand our go-to-market motion and grow our software and services business.

As a Partner Success Manager at Inductive Bio, you’ll partner closely with drug discovery teams to ensure they get maximum value from Inductive Bio’s AI-powered platform and services. You’ll guide our customers from onboarding through adoption, becoming a trusted partner who helps them achieve scientific success. Your work will be critical to expanding our customer relationships and refining the way we deliver impact at scale.

What you’ll do:

• Account Ownership: Own onboarding and account activation; monitor adoption across assigned accounts and resolve barriers to scientific success

• Project Management: Drive project management and execution across accounts to ensure accountability across both internal stakeholders and customers, while appropriately capturing feedback, escalating risks, and driving timely resolutions

• Cross-Collaboration: Collaborate with product scientists, medicinal chemists, and ML engineers to ensure ongoing successful high-impact support to customers, and coordinate with sales on renewal and expansion opportunities

• Develop Scalable Processes: Help develop scalable processes and playbooks to improve onboarding, QBRs, and customer experience as the team grows

Who you are:

• 2+ years of experience in a customer-facing role within a complex product or service (ex: customer success or consulting within biotech, health tech, scientific software, life sciences)

• Preference for a masters or PhD in chemistry, cell / molecular biology, or related scientific field

• Strong project management and organizational skills to track tasks, decisions, and progress across multiple accounts, including the ability to effectively navigate ambiguous situations with clients

• Showcases ability to independently own end-to-end client management and all internal and external work-streams with minimal oversight

• Ability to drive consensus, action, and build lasting relationships across a broad range of internal and external stakeholders and personas

• Exceptional cross-functional written and verbal communication skills

• Hands-on execution mindset and comfort operating in a fast-paced, ambiguous startup environment, while also being able to translate your experiences to formulate strategy and improve processes

Working at Inductive

At Inductive Bio, we know that the people on the team are what make us great. We offer competitive salary and equity-based compensation; comprehensive healthcare benefits (including dental and vision); and the opportunity to grow along with a rapidly scaling company. We are a passionate, kind, and mature team. Working at a fast growing startup is not always a 9-5 job, but we believe that our employees should have full lives beyond their career.

About Us

Hippocratic AI is the leading generative AI company in healthcare. We have the only system that can have safe, autonomous, clinical conversations with patients. We have trained our own LLMs as part of our Polaris constellation, resulting in a system with over 99.9% accuracy.

Why Join Our Team

Reinvent healthcare with AI that puts safety first. We’re building the world’s first healthcare‑only, safety‑focused LLM — a breakthrough platform designed to transform patient outcomes at a global scale. This is category creation.

Work with the people shaping the future. Hippocratic AI was co‑founded by CEO Munjal Shah and a team of physicians, hospital leaders, AI pioneers, and researchers from institutions like El Camino Health, Johns Hopkins, Washington University in St. Louis, Stanford, Google, Meta, Microsoft, and NVIDIA.

Backed by the world’s leading healthcare and AI investors. We recently raised a $126M Series C at a $3.5B valuation, led by Avenir Growth, bringing total funding to $404M with participation from CapitalG, General Catalyst, a16z, Kleiner Perkins, Premji Invest, UHS, Cincinnati Children’s, WellSpan Health, John Doerr, Rick Klausner, and others.

Build alongside the best in healthcare and AI. Join experts who’ve spent their careers improving care, advancing science, and building world‑changing technologies — ensuring our platform is powerful, trusted, and truly transformative.

About the Role

We are seeking a Customer Success Executive with deep payor experience to join our growing team. In this role, you will ensure our health plan clients achieve measurable outcomes through the deployment of Hippocratic AI’s innovative solutions. You will partner directly with the Chief Customer Officer and play a key role in customer satisfaction, retention, and expansion across our payer portfolio.

Location & Travel

• This role is remote. Regular travel to client sites and periodic sessions at our Palo Alto headquarters will be required.

• Candidate must be willing to travel 25-50%

What You'll Do

• Serve as the primary point of contact for payer organizations, building trusted relationships with stakeholders across clinical operations, utilization management, care management, and executive leadership.

• Lead onboarding and implementation efforts for AI-driven products, ensuring alignment with payer workflows in areas such as prior authorization, case management, member services, and provider engagement.

• Drive user adoption by training health plan staff on solution functionality and demonstrating real-world applications that support operational goals.

• Identify and validate opportunities to improve cost efficiency, member outcomes, and administrative throughput using Hippocratic AI’s capabilities.

• Manage ongoing client communications, proactively addressing issues, gathering feedback, and translating needs into product and engineering insights.

• Define success metrics tailored to payer use cases, such as turnaround time improvements, staffing efficiency, and member or provider satisfaction.

• Partner with internal teams to ensure product performance meets client expectations and aligns with regulatory and compliance standards.
  Participate in industry forums, conferences, and webinars to share best practices and thought leadership around AI in payer operations.

• This role requires a minimum of 25-50% travel, which may include overnight or out-of-state trips.

What You Bring

Must-Have:

• A minimum of 5 years working with or within health plans (e.g., Medicare Advantage, Medicaid MCOs, Blues plans, national or regional payers).

• Proven experience in customer success, account management, payer operations, or implementation roles.

• Deep understanding of payer workflows across departments like utilization management, care management, member services, and provider operations.
  Ability to build trusted relationships across payer orgs, from frontline case managers to senior executives.

• Experience working cross-functionally in fast-paced environments, especially in high-growth or startup settings.

• Strong organizational and project management skills.

• Ability to satisfy client-specific credentialing requirements, including drug screening and proof of required vaccinations or immunizations, as mandated by the healthcare facilities where you will be deployed.

Nice-to-Have:

• Experience supporting AI, automation, or SaaS solutions in the payer space.

• Familiarity with prior auth workflows, delegated risk arrangements, value-based care programs, or member engagement initiatives.

• Knowledge of payer-specific compliance and regulatory frameworks (e.g., CMS, NCQA, HIPAA).

Compensation:

Total compensation for this role ranges from $125,000 to $180,000, which includes base salary and performance bonus.

Please be aware of recruitment scams impersonating Hippocratic AI. All recruiting communication will come from @hippocraticai.com email addresses. We will never request payment or sensitive personal information during the hiring process.

Please be aware of recruitment scams impersonating Hippocratic AI. All recruiting communication will come from @hippocraticai.com email addresses. We will never request payment or sensitive personal information during the hiring process.

🚀 Join the Future of Commerce with Whatnot!

Whatnot is the largest live shopping platform in North America and Europe to buy, sell, and discover the things you love. Whether it's trading cards, fashion, electronics, or live plants, our sellers are building real businesses across hundreds of categories. We're building live commerce at a scale that's never been done in the West, and there's no playbook to copy. The people here are shaping how an entirely new industry develops.

As a remote co-located team, we're inspired by our and anchored in hubs across the US, UK, Ireland, Poland, Germany, and Australia. We move fast, stay close to our users, and focus on the work that drives the most impact.

We're one of the and were recently named the by Forbes. Check out the latest Whatnot updates on our and and join us as we enable anyone to turn their passion into a business and bring people together through commerce.

💻 Role

The Customer Experience team is responsible for driving the best possible user experience through process improvement, order management, and problem solving. As part of this team you will be tasked with doing anything possible to make sure our customers get the product they ordered as fast as possible. And if something went wrong, you are ensuring that we are doing everything possible to make it right.

• Interact with buyers and sellers with a customer first attitude ensuring a positive experience

• Resolve all customer issues regarding payments, orders, shipments and general questions with a high quality, and in a timely manner

• Become an expert in Whatnot’s product, processes and systems to drive positive outcomes for our users

• Work with other departments to troubleshoot, research and resolve open questions

• Seek out opportunities to eliminate repeat contacts and improve the overall customer experience
  

We offer flexibility to work from home or from one of our global office hubs, and we value in-person time for planning, problem-solving, and connection. Team members in this role must live within commuting distance of our Phoenix, AZ hub.

👋 You

People who do well at Whatnot tend to be comfortable figuring things out as they go, biased toward action, and genuinely curious about what they're building. They care more about outcomes than credit and stay close to the product and the people using it.

A hungry individual looking to jump start their career in a fast paced environment. Someone willing to take on any role or task, learn new skills and be a part of building a great company. A customer service mentality with passion to reach the best possible outcome. Here’s what we’re hoping to see in your background:

• Weekend availability required.

• 2+ years of Support experience handling email and/or chat services.

• Understanding of Ecommerce and Marketplace operations.

• Experience with Customer facing systems like Zendesk, Kustomer, or Intercom.

• Obsession with customers / being customer first / serving customers.

• Proactive problem-solver and process-improver.

• Knowledge of Collectibles is a plus.

• Bachelor's degree or college experience preferred.

• Previous start-up experience is a plus.

🎁 Benefits

• Generous Time off Policy

• Health Insurance options including Medical, Dental, Vision

• Work From Home Support

  • Home office setup allowance

  • Monthly allowance for cell phone and internet

• Care Benefits

  • Monthly allowance for wellness

  • Annual allowance towards Childcare

  • Lifetime benefit for family planning, such as adoption or fertility expenses

• Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally

• Monthly allowance to dogfood the app

  • All Whatnauts are expected to develop a deep understanding of our product. We're passionate about building the best user experience, and all employees are expected to use Whatnot as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy!).

• Parental Leave

  • 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.
    

💛 EOE

Whatnot is proud to be an Equal Opportunity Employer. We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.