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🍪 dismiss Privacy Notice This website uses cookies to improve your web experience. By using the site, you agree to the use of cookies. Engagement Manager Remote (US)CX – Post Sales Solutions /Full-Time /Remote APPLY FOR THIS JOB Tonkean is the world’s first totally customizable process experience platform. With Tonkean, you can create intelligent, personalized automations that integrate with every app or system your organization uses. You can cultivate an employee experience that democratizes access to innovative technologies traditionally only available to highly trained developers. You can enable employees to focus more fully on high-value tasks, because you can enable them to automate low-value tasks. You can create inbox solutions that automatically analyze, prioritize, and route unstructured requests coming from any source, and you can track the status of action items as employees collaborate across teams to complete them. And you can design processes that employees are guaranteed to adopt and benefit from no matter their technical acumen, because Tonkean meets employees where they are—eliminating the need for change management—and is 100% no-code. At Tonkean, we believe that all this—compliance, efficiency, operational excellence—requires high levels of process adoption. But to ensure high levels of process adoption, you need to create processes that provide a great employee experience: that serve employees’ needs, understand their preferences, and solve their problems. To that end, you need a barrier-breaking technology partner. That’s what Tonkean seeks to be. ROLE OVERVIEW Tonkean is seeking an experienced Engagement Manager to oversee implementations for our enterprise customers. The Engagement Manager leads the services team from project kick off to successful go live, and plays a key role in creating solutions that achieve our customer’s business outcomes. You will interface with both project team members and IT leaders, establish credibility and confidence from the first meeting, and manage customer expectations throughout the project journey. The Engagement Manager must be comfortable with operations workflows, have experience with enterprise SaaS software implementations, and be adept at working with internal and external project teams. You should be comfortable with interacting with various levels of the client, from project managers to subject matter super admins to senior stakeholders. You must be able to translate customer objectives into detailed project plans, oversee projects, and drive execution. These implementations are generally multi-phased, 4+ months, cross-departmental programs which require deploying Tonkean into complex enterprise IT, Procurement, Legal, and other departments, interfacing with other vendor solutions, and legacy applications. This is a highly visible role, requiring you to partner with both external and internal teams to drive projects to successful completion. You will be the project leader, and will be seen as a trusted advisor who has the customer’s best interests in mind, even when it means having a hard conversation, or convincing them that what they think they want may not be what they actually need, nor what Tonkean best practices recommend. WHAT YOU WILL WORK ON Provide project management for our largest enterprise customers, covering multiple projects, with a focus on delivery of scope on time and with high quality outcomes. Be able to create plans that iterate based on client value. Know the concept and be able to plan towards an MVP. Be able to document and establish metrics that track the definition of success for the client. Establish and maintain relationships at all levels of the customer organization including project team members, executive sponsors & key stakeholders. Partner with internal Tonkean teams to translate client requirements, objectives, and goals into actionable designs and build plans that can be delivered against. Set clear expectations with internal and Client team members, maintaining accountability for deadlines and project deliverables. Triage customer escalations, diagnose project issues and risks, develop contingency plans, and implement changes to drive risk mitigation. Understand what is in scope for this phase and what can (and should) be pushed to a later phase. Actively manage project financials, including team utilization, budget vs actual hours, project margin, travel and other expenses. Run governance meetings and report regularly both internally and externally on project status, milestones, KPIs, accomplishments, and deliverables. Identify, communicate, and work with sales to develop opportunities identified during project execution, collaborate on the creation of proposals, estimates, change orders, and new statements of work Document lessons learned and recommend process and methodology improvements to improve execution on future projects. ABOUT YOU At least 5 years client facing implementation and/or consulting experience, with demonstrated record of successfully managing enterprise scale projects. Experience working with Fortune 500 companies with an understanding of operational workflows. Must be able to confidently interface and build trust with IT and Director/VP level audiences in Fortune 500 companies. Experience with a global, distributed workforce internally and expertise in managing diverse clients across the globe. Proven experience leading implementation teams to deliver multi-workstream projects. Experienced in project management for enterprise software deployments including scope management, budget control, project and executive reporting, and project financials. Experience in project management software packages - how to set them up and use them to show project progress, burndown charts, resource allocation. Hands-on knowledge of Atlassian JIRA and Salesforce; experience with Google suite of software and Slack. Understanding of project commercials including SOWs, budgeting, and resourcing. Ability to standardize through project management templates to efficiently coordinate multiple projects at once and provide a rollup program management view. Superior project management, organizational, and time management skills. Independent, adaptable and can thrive in a fast-paced startup environment. Excellent communication skills in verbal, written and presentation formats. Ability to travel based on customer and project needs. OUR VALUES There Is Always A Way. At Tonkean, we believe that nothing is impossible. There is a solution to every problem - you just need to find it. Think People First. We believe in investing in, empowering, and prioritizing people. We work as a team and win as a team. We listen with purpose as we speak with courage. We believe in diversity. We always ask ourselves: Is this giving value to our customers? Is this improving our team? Is this helping me be better? Start With Why And Fail Fast. We believe that progress is the only way forward; that action is always better than no action; that innovation requires bravery. We believe that every worthwhile “how” starts with an important “why.” If you know the “why”, and you can learn from it, It’s never a failure. It is the operational cost of progress. No BS. To matter, you must - stay focused, keep it simple and always move the needle. We don’t have time for BS. We don’t waste energy; we prioritize efficiency; we stay focused; and we always try to optimize for what’s important. PERKS AND BENEFITS Competitive compensation & equity package Virtual social events, and annual company offsite 401k, Medical, dental, and vision insurance Tonkean provides each employee with a MacBook Pro and a one-time work from home setup stipend of $1000(USD) upon commencing employment to purchase desk, chair and other work from home tools. $135,000 - $150,000 a year This role offers a competitive compensation package, including a base salary, performance-based incentives, and equity opportunities. Compensation will be commensurate with experience, skills, and qualifications. Tonkean also offers a comprehensive benefits package to support the well-being of our employees. Tonkean welcomes everyone. We believe every member of our team enriches our diversity and inclusion by broadening our ways of problem-solving for future challenges. Even if you don't meet 100% of the qualifications for this job, we strongly encourage you to apply. Tonkean is an Equal Opportunity Employer and participates in the U.S. Federal E-Verify program. We believe diversity is important to building a successful business and do not discriminate based upon race, religion, color, national origin, sex, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or any other status protected by the laws or regulations in the locations where we operate. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with criminal histories. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. APPLY FOR THIS JOB Tonkean Home Page Jobs powered by

Listed by Tonkean for a position based in the United States. Employers on this board attest they are hiring domestically.

Customer Service

477 days ago

Customer Success Manager

Linear · United States

Pay

$90k–140k

Setting

Remote

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At Linear, we're building the product development system for teams and agents. AI is fundamentally changing how software gets built, and we’re shaping the tools this new era requires. Founded in 2019, Linear has become the platform of choice for more than 40,000 companies (including OpenAI, Coinbase, and Ramp) to plan, build, and ship their products. Today, our team is distributed across North America, Europe, and Australia, and we’re continuing to grow internationally. What unites us is relentless focus, fast execution, and a deep care for software craftsmanship. We’re looking for a Customer Success Manager to help manage relationships with Linear’s top customers. As a part of the early team, you’ll play a pivotal role in laying the foundation and setting up best practices. You will champion our customers’ needs and ensure they realize the full value of Linear across their organization. Your role will involve onboarding new customers, delivering ongoing support + enablement, and fostering strong relationships to drive customer satisfaction and retention. Location & work mode Linear is a remote-first company, with optional co-working offices in San Francisco, New York, and London. This role is open to candidates based in North America. You can work from anywhere within this region. We value deep focus and async collaboration, with intentional moments to connect in person through team off-sites, optional co-working, and occasional travel. What you'll do - Develop and maintain strong relationships with key stakeholders at Linear’s largest customers - act as the primary point of contact for customer inquiries, concerns, and feedback - Become a product expert and help customers use Linear to drive business outcomes - Drive customer onboarding and training on Linear’s features and best practices; continually strive to expand the usage and adoption of Linear within accounts - Be the voice of the customer; advocate for customer needs internally, collaborating with product, sales, and support teams to address challenges and drive enhancements in the product What we're looking for - 5+ years relevant work experience in a technical customer-facing role - SaaS and start up experience a must; comfortable working and adapting in a fast paced and flexible environment - Strong organizational and time management skills with the ability to handle multiple tasks and prioritize effectively - Excellent verbal and written communication skills with the ability to articulate complex concepts clearly and effectively - Previous experience working with product + engineering teams and/or developer tools is preferred What we offer - Interesting and challenging work - Work-life balance - Competitive salary and equity - Employee-friendly equity terms (early exercise, extended exercise) - Stipend to set up your home office - Paid lunch and coffee during workdays - Work remotely, no commuting to the office - Paid co-working space/desk at an office - Health, dental, and vision insurance (US) - Regular team events and offsites - 5 weeks of paid vacation - 4 months of paid parental leave Learn how we think and work: - A story about our mission: Read Me https://linear.app/readme - Our hiring process: How we hire at Linear https://linear.app/now/how-we-hire-at-linear - Building our way: Announcing our Series C https://linear.app/blog/building-our-way - Sequoia Capital Spotlight: Designing for the Developers https://www.sequoiacap.com/article/linear-spotlight/ - Building our teams: Why and how we do work trials at Linear https://linear.app/blog/why-and-how-we-do-work-trials-at-linear - A video series: Conversations on Quality https://linear.app/quality - Read about our recent Series C Fundraise https://linear.app/now/building-our-way and Giving our team liquidity https://linear.app/now/giving-our-team-liquidity-through-linear-s-first-tender-offer Linear is an equal opportunity employer. We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected characteristic under applicable law. A note on recruitment fraud: all official Linear hiring communication comes from an @linear.app http://linear.app email address, and all open roles are listed at linear.app/careers http://linear.app/careers. We never ask candidates for payment or financial information. Suspicious messages can be reported to security@linear.app.

Listed by Linear for a position based in the United States. Employers on this board attest they are hiring domestically.

Customer Service

482 days ago

Head of Client Success (East Cost candidates only)

Safari AI · Miami, FL

Pay

$75k–275k

Setting

Remote

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Back to jobs Head of Client Success (East Cost candidates only) Miami, FL or Remote Apply About Safari AI Safari AI's vision is to Automate Action of the leading companies in the physical economy, from Entertainment, Live Venues, QSR's, Retail and beyond. The company uses computer vision AI to Measure, Alert and provide AI-generated Recommendations at the operations of leading enterprises such as Merlin/Legoland, 7-11, Tanger Outlets, Charlotte Hornets, Tennessee Titans, and more. Leadership & Culture Safari AI is founded by Ali Vahabzadeh, who has a meaningful exit under his belt and has managed large, high-performing Go To Market and Engineering teams. The company is headquartered in Miami with the Engineering team co-located in Vancouver. About You And How You Succeed At Safari AI You're excited to build a product and invent a market that hasn't existed before. You read documentation first and are not afraid to ask for help when uncertain. You're looking to take ownership/run a singular project and take advantage of the freedom and culture an early stage startup can provide. You are looking to see through the fluff of the modern AI landscape and explore new ways of achieving measurable ROI. Enjoy a small team size ~10, project team of 1-3. About the Role Up to now, Client Success and upselling existing clients has been performed by the CEO and others on the Go To Market team. Now that we have over a dozen enterprise clients and growing fast, Safari AI needs a dedicated leader to help these existing clients succeed and take full advantage of the platform. This first CS leader should be located on the east coast (for client travel reasons) and will report to and work directly with the CEO. We welcome senior CS managers, Account managers, and top-tier management and transformation consultants to apply. Requirements for the Role Mandatory #1: Track record of making enterprise clients insanely happy by being the main point of contact in relationships Mandatory #2: You can point to specific value created and show how you calculated ROI for clients AI-first: We expect you to be currently be using and utilize as many relevant AI tools available to leverage your time and 'multiply yourself' Fast technical learner: eager to learn about new technologies and how they can be applied to legacy industries Experience crafting, soliciting and communicating ROI, Payback Periods, and other financial performance metrics Proven ability and willingness to serve clients in a variety of industries, not just one vertical Excellent written and verbal communication skills Willingness to travel for client QBR's and conferences Experience building and managing a team a plus, but not required What Safari AI offers An opportunity to shape an early-stage AI startup and revolutionize how businesses improve speed of service and optimize operations Professional growth at a fast-growing, venture-funded startup with proven founders Competitive salary and meaningful equity for founding team leaders Unlimited vacation days Generous health benefits (Health, Vision, Dental) 401k contributions enabled Why bet on Computer Vision and Safari AI? Huge opportunity hiding in plain sight: leveraging already-installed cameras to automate and real-time action on operational data Already the market leader in enterprise CV by working with industry leaders with billions in revenue Large chasm between customer knowledge and market availability, i.e. customers don't know what is available in the market...yet. Early leader in computer vision; everyone is small and unbranded (i.e. no Amazon or Google in the room to compete with) Very modular, allowing Safari AI and its customers to invent whole new use cases on a regular basis Developed the tech and data pipelines over three years and invested several million dollars and is now ready to scale Get new jobs like this in your inbox We'll email you when Safari AI posts a job like this one. Create alert Apply for this job * indicates a required field Autofill my application First Name* Last Name* Email* Phone Country Phone Resume/CV Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf Cover Letter Attach Attach Dropbox Google Drive Enter manually Enter manually Accepted file types: pdf, doc, docx, txt, rtf Please paste your LinkedIn profile* Where do you live?* Are you currently working in a full time position?* Select... Will you now, or in the future require Safari AI to commence (sponsor) an immigration case in order to employ you (for example, H-1B or other employment-based immigration case)? * Select... Are you authorized to work lawfully in the United States?* Select... What excites you about this opportunity? Anything else you want to tell us? Submit application Powered by

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