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ABOUT CHECK Payroll is broken. It's still running on decades-old infrastructure. We're rebuilding it. We don't run payroll ourselves — we power the businesses that do. As the inventors of embedded payroll, we're redefining how people get paid and making it easier for those businesses to launch, grow, and thrive. On our team, you'll use creative problem-solving, critical thinking, and grit to simplify the complexity of payroll for thousands of employers of every size, across all industries. We ignore conventional role boundaries in favor of the unique strengths and values each builder brings to our mission: make paying people simple. Check out our origin story! https://app.notion.com/p/checkhq/The-Generalist-Check-Solving-the-150-Billion-Payroll-Problem-3b24274a2e75804e9141cfac60476d25?source=copy_link Check is far more than just API infrastructure. We’re a springboard for building and scaling payroll businesses. See how it works for our partners. https://www.checkhq.com/partners The Support team plays a critical role in keeping payroll running for thousands of businesses and millions of workers by supporting the platforms that build payroll products on top of Check's infrastructure. When questions arise or something doesn't behave as expected, we investigate what happened, explain it clearly, and drive toward a solution. This role sits at the intersection of payroll expertise and technical product knowledge, and the work is fast-moving, analytical, and highly investigative. A typical day involves untangling complex payroll scenarios, identifying root causes, partnering across the company to solve problems, and communicating clearly with partners whose payroll expertise may range from seasoned professionals to first-time operators. Along the way, you'll develop deep expertise in Check's platform, payroll operations, and the broader payroll ecosystem while building trusted relationships with the partner teams you support. Support sits at the center of Check's product ecosystem. We work closely with Engineering, Product, Tax, Risk, and other teams to troubleshoot issues, surface product insights, and improve the platform. Few roles offer the same visibility into how modern payroll infrastructure operates at scale. If you enjoy solving layered problems, asking thoughtful questions, and translating technical concepts into clear, actionable guidance, you'll thrive here. In this role, you will: - Provide exceptional partner support. You'll manage a high volume of partner requests, primarily through written communication. You'll balance urgency and responsiveness with thoughtful and thorough investigation, while independently driving complex issues toward resolution and consistently meeting or exceeding SLAs. - Investigate complex payroll problems. You'll independently own some of our most complex payroll and tax issues, breaking problems into manageable pieces, tracing root causes across systems, and driving issues toward resolution with accuracy, curiosity, and ownership. - Collaborate across the company to resolve issues. You'll partner closely with Engineering, Product, Tax, Risk, and other teams to troubleshoot issues, escalate bugs, and help drive solutions that unblock partners quickly. - Surface patterns and improve the system. You'll proactively identify recurring partner questions, operational friction points, and product trends, surfacing insights that improve documentation, workflows, and product behavior. You'll also create and maintain documentation and operational resources that help the full team work more efficiently. - Build trusted relationships. Whether you’re working with experienced payroll professionals or teams who are brand new to the industry, you’ll build trust by bringing empathy, ownership, and transparency to every interaction and explaining technical or operational issues in ways they understand. - Support Check's Enterprise partners. You'll own relationships with some of Check's largest and most strategic partners, serving as a trusted resource through complex payroll scenarios, escalations, and ongoing operational support. You'll build a deep understanding of their business and proactively help drive successful outcomes. - Escalate thoughtfully. You'll exercise strong judgment about how and when to engage cross-functional stakeholders, ensuring they have the context needed to quickly understand complex problems and drive efficient resolution. - Deliver service that feels personal. You’ll build lasting relationships with our partners by developing a deep understanding of their platforms and the businesses they serve. You’ll establish yourself as a reliable and trusted resource by making people feel heard, helped, and valued. Many backgrounds could fit this role, but ideal candidates will have most or all of the following: - 4+ years in a client- or partner-facing role, supporting customers, partners, or technical products. - 2+ years working at a payroll provider, payroll platform, HR technology company, fintech company, or in a role that required applying payroll knowledge to solve customer problems - Experience balancing multiple priorities in a fast-paced support or operations environment - Strong investigative instincts and genuine curiosity to understand not just what happened, but why - Exceptional attention to detail and the ability to maintain accuracy while solving complex problems - Comfortable collaborating across technical, operational, and administrative teams to solve partner problems and enable new business capabilities - Excellent written communication skills with the ability to explain complex technical or operational concepts clearly and empathetically - Experience using ticketing or case management systems (Zendesk preferred) - Experience creating or improving internal documentation, SOPs, or operational processes - Experience supporting enterprise, strategic, or high-value customer accounts preferred - Willingness and availability to attend our annual 3 day company offsite each spring TRAVEL & OFFICE POLICY The Check team is distributed across the US. Roles can be remote, hybrid, or based in one of our offices in New York City or San Francisco. We offer ample opportunities and encourage employees to attend team offsites, events, and hackathons throughout year. All Checketeers gather in the spring for our annual 3-day company retreat. For our in-office and hybrid employees, our offices are open all week. We provide meals on Tuesdays and Thursdays and there are regular happy hours, game nights, and other in-person events. Remote work at Check requires the ability to perform all responsibilities without distraction or disruption, while maintaining quality, effective communication, and productivity. -- Check is proud to be an Equal Opportunity employer. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, provided they are consistent with applicable federal, state, and local laws. Check is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. Check participates in E-Verify and will provide the federal government with Form I-9 information from all new employees to confirm that they are authorized to work in the U.S. Check does not use E-Verify to pre-screen applicants.

Listed by Check for a position based in the United States. Employers on this board attest they are hiring domestically.

Customer Service

36 days ago

Partner Support Associate

Check · United States, United States

Pay

$66k–88k

Setting

Remote

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ABOUT CHECK Payroll is broken. It's still running on decades-old infrastructure. We're rebuilding it. We don't run payroll ourselves — we power the businesses that do. As the inventors of embedded payroll, we're redefining how people get paid and making it easier for those businesses to launch, grow, and thrive. On our team, you'll use creative problem-solving, critical thinking, and grit to simplify the complexity of payroll for thousands of employers of every size, across all industries. We ignore conventional role boundaries in favor of the unique strengths and values each builder brings to our mission: make paying people simple. Check out our origin story! https://app.notion.com/p/checkhq/The-Generalist-Check-Solving-the-150-Billion-Payroll-Problem-3b24274a2e75804e9141cfac60476d25?source=copy_link Check is far more than just API infrastructure. We’re a springboard for building and scaling payroll businesses. See how it works for our partners. https://www.checkhq.com/partners The Support team plays a critical role in keeping payroll running for thousands of businesses and millions of workers by supporting the platforms that build payroll products on top of Check's infrastructure. When questions arise or something doesn't behave as expected, we investigate what happened, explain it clearly, and drive toward a solution. This role sits at the intersection of payroll expertise and technical product knowledge, and the work is fast-moving, analytical, and highly investigative. A typical day involves untangling complex payroll scenarios, identifying root causes, partnering across the company to solve problems, and communicating clearly with partners whose payroll expertise may range from seasoned professionals to first-time operators. Along the way, you'll develop deep expertise in Check's platform, payroll operations, and the broader payroll ecosystem while building trusted relationships with the partner teams you support. Support sits at the center of Check's product ecosystem. We work closely with Engineering, Product, Tax, Risk, and other teams to troubleshoot issues, surface product insights, and improve the platform. Few roles offer the same visibility into how modern payroll infrastructure operates at scale. If you enjoy solving layered problems, asking thoughtful questions, and translating technical concepts into clear, actionable guidance, you'll thrive here. In this role, you will: - Provide exceptional partner support. You'll manage a high volume of partner requests, primarily through written communication, balancing urgency with thoughtful investigation while consistently meeting or exceeding SLAs. - Investigate complex payroll problems. You'll dive deep into payroll and tax questions, break issues into manageable pieces, trace root causes through our systems, and drive issues toward resolution with accuracy, curiosity, and ownership. - Collaborate across the company to resolve issues. You'll partner closely with Engineering, Product, Tax, Risk, and other teams to troubleshoot issues, escalate bugs, and help drive solutions that unblock partners quickly. - Surface patterns and improve the system. You'll identify recurring partner questions, operational friction points, and product trends, surfacing insights that improve documentation, workflows, and product behavior. - Build trusted relationships. Whether you’re working with experienced payroll professionals or teams who are brand new to the industry, you’ll build trust by bringing empathy, ownership, and transparency to every interaction and explaining technical or operational issues in ways they understand. - Escalate thoughtfully. You’ll exercise careful judgment about how and when to pull others in on a problem or escalate upward, and you’ll ensure everyone has clear context so they can quickly understand the problem and help identify a path to resolution. - Deliver service that feels personal. You’ll build lasting relationships with our partners by developing a deep understanding of their platforms and the businesses they serve. You’ll establish yourself as a reliable and trusted resource by making people feel heard, helped, and valued. Many backgrounds could fit this role, but ideal candidates will have most or all of the following: - 2+ years in a client- or partner-facing role, supporting customers, partners, or technical products. - 1+ years working at a payroll provider, payroll platform, HR technology company, fintech company, or in a role that required applying payroll knowledge to solve customer problems - Experience balancing multiple priorities in a fast-paced support or operations environment - Strong investigative instincts and genuine curiosity to understand not just what happened, but why - Exceptional attention to detail and the ability to maintain accuracy while solving complex problems - Comfortable collaborating across technical, operational, and administrative teams to solve partner problems and enable new business capabilities - Excellent written communication skills with the ability to explain complex technical or operational concepts clearly and empathetically - Experience using ticketing or case management systems (Zendesk preferred) - Willingness and availability to attend our annual 3 day company offsite each spring TRAVEL & OFFICE POLICY The Check team is distributed across the US. Roles can be remote, hybrid, or based in one of our offices in New York City or San Francisco. We offer ample opportunities and encourage employees to attend team offsites, events, and hackathons throughout year. All Checketeers gather in the spring for our annual 3-day company retreat. For our in-office and hybrid employees, our offices are open all week. We provide meals on Tuesdays and Thursdays and there are regular happy hours, game nights, and other in-person events. Remote work at Check requires the ability to perform all responsibilities without distraction or disruption, while maintaining quality, effective communication, and productivity. -- Check is proud to be an Equal Opportunity employer. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, provided they are consistent with applicable federal, state, and local laws. Check is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. Check participates in E-Verify and will provide the federal government with Form I-9 information from all new employees to confirm that they are authorized to work in the U.S. Check does not use E-Verify to pre-screen applicants.

Listed by Check for a position based in the United States. Employers on this board attest they are hiring domestically.

Customer Service

40 days ago

Manager, Technical Support

Outreach.io · Seattle, WA

Pay

$90k–160k

Setting

Remote

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About Outreach

Outreach, founded in 2014, is the only complete platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few.

About the Team

We are seeking an exceptional support manager, with demonstrable experience building teams, career pathing, leading through change and high growth companies as well as passion for the customer and of course, a sense of humor and ability to build a team everyone wants to work with. Reporting to the Director of Global Support, this individual will work closely with our Customers, Customer Success Managers, Client Engagement Managers, Sales, Product Management and Engineering and provide feedback and influence leadership on ways support can enhance customer experience.

The Role

This Manager is accountable for building and leading a team of Technical Support Engineers who serve our customers, manage escalations, mentor and provide assistance to the rest of the support organization as well as lead with bug identification, release rollouts and partnership with engineering. This position is an integral part of Outreach’s long-term relationship with its global customers, and the efforts put forth by this individual will directly impact the long-term success of the relationship. In order to succeed, this individual must have the passion and energy to work in an entrepreneurial and fast paced environment.

Location: This person will need to work PST hours regardless of location.

Your Daily Adventures Will Include

Develop and lead a team of Technical Support Engineers, providing enterprise-level, world-class customer support, servicing customers and internal teams

People management responsibilities, including recruiting, career development, performance management

Identify patterns and trends in tickets to resolve issues holistically

Manage daily incoming workload and backlog

Work directly with customers on escalations, manage expectations, internal and external communication and be a resource and guide for TSEs ensuring an optimal and timely resolution.

Root cause analysis

Advocate/manage needed changes in product

Manage to KPIs, including quality, process and procedures

Lead the TSE team in mentoring and coaching the rest of the Support team

Partner with engineering and product management to manage critical situations and incidents proactively and reactively

Act as On-Call Support leader or escalation contact in a rotation during evening and weekend hours

Champion customer issues within the organization to build the best customer experience

Our Vision of You

Minimum 3-5 years experience in managing IT or Support organizations

BS degree in Engineering, Computer Science or related field

Demonstrated considerable understanding of enterprise software implementations and SaaS technologies

Experience using and implementing AI best practices

Experience managing up to ensure executive teams are aware

Expert competencies in managing escalated accounts, and driving incident, problem, and escalation management to successful resolutions.

Proven track record of mentoring other Support leaders

Excel in logical problem solving and communication skills, particularly when confronted with time-sensitive issues that require difficult decisions

Demonstrated ability to translate complex customer needs into actionable/attainable plans

Ability to attract, retain and develop a high-performing team of highly technical Support Engineers

Strong written and verbal communication and presentations skills, as well as the ability to persuade, inspire, and motivate others.

Ability to work with different stakeholders at varying levels to drive change by working collaboratively and providing leadership that drives results

Ability to quickly adapt to changing priorities and generate innovative solutions in an extremely fast-paced environment

Ability to synthesize data and analytics to formulate sound program objectives and goals

Passion for building diverse teams and providing an inclusive environment

You embody our core values. We are Trusted Advisors, We Win as One Team, We Take Ownership

Listed by Outreach.io for a position based in the United States. Employers on this board attest they are hiring domestically.

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