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Senior IT Operations Manager Brigit · New York City, New York, USA $135k–160k 74 days ago Hybrid Distribution

GTM AI Operations Manager Rippling · San Francisco, CA $75k–225k 76 days ago On-site Distribution

Technology Operations Specialist (L3) Mercor · New York, New York, United States $130k–160k 101 days ago On-site Distribution

Revenue Strategy & Operations Manager Rippling · San Francisco, CA $75k–130k 158 days ago On-site Distribution

Distribution

74 days ago

Senior IT Operations Manager

Brigit · New York City, New York, USA

Pay

$135k–160k

Setting

Hybrid

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Senior IT Operations Manager Location New York City (Hybrid) Employment Type Full time Location Type Hybrid Department Operations Overview Application Hi, we're Brigit! A holistic financial health company helping everyday Americans build a brighter financial future. With a business model that is aligned with our customers, we create transparent, fair, and simple financial products that put money back in the hands of our members, help them spend wisely, avoid unfair fees and build their credit quickly. If autonomy, ownership, and having meaningful input at the company you work for is important to you, come join our growing team! Brigit is doing innovative and exciting work, but don’t just take our word for it, our work is being recognized by others: Built In's 2026 Best Midsize Companies to Work For in New York City Built In's 2025 Best Places to Work For In New York City Built In’s 2024 & 2025 Best Startups to Work For In the U.S. Built In’s 2023 - 2025 Best Startups to Work For In New York City Fast Company’s Most Innovative Companies of 2022 Business Insider’s Most Promising Consumer Startups 2022 Forbes Fintech 50 2022 Role overview Brigit is looking for a Senior IT Operations Manager to build, mature, and scale our internal IT Operations function. You'll partner closely with our VP of Engineering, Security, Compliance, and People teams to develop and execute Brigit's IT strategy. While you'll oversee one IT Support Specialist responsible for day-to-day help desk operations, this role is primarily focused on building scalable processes, improving security and compliance, driving automation, and ensuring operational excellence as Brigit continues to grow. We're looking for someone who enjoys creating structure where it doesn't yet exist-someone who is a builder, a problem solver, and a hands-on leader who takes ownership, drives execution, and isn't afraid to roll up their sleeves to get things done. What you’ll be doing Day-to-Day IT Operations Own Brigit's day-to-day IT Operations strategy while partnering with our IT Support Specialist on daily support activities, providing mentorship, coaching, and prioritization Work with our MSP to provision hardware and manage user onboarding and offboarding Own VPN infrastructure - troubleshoot connectivity issues and manage certificate-based device access Ensure compliance and consistent adherence to existing IT policies and procedures and develop/mature policies where they don’t exist Review and update our IT Risk assessment on a quarterly basis Identity & Access Management Own Identity & Access Management (IAM) across Brigit Administer and continuously improve our Single Sign-On (SSO) environment with Okta, including SAML, SCIM, provisioning, deprovisioning, and role-based access control Security Infrastructure & Operations Implement and maintain security configurations across software, hardware, and cloud infrastructure in line with audit standards Manage security tooling: firewalls, SIEM, and intrusion detection/prevention systems Evaluate new technologies that improve security, scalability, automation, and the employee experience Serve as Brigit's IT/security point of contact with our parent company (Upbound) and affiliated brands - coordinating incident communication, aligning on policies, and pushing back where needed IT Audit Management & Support Serve as primary liaison for third-party IT audits (SOC I & II, PCI, penetration tests, SOX) in partnership with our compliance team Drive remediation planning for any audit findings Incident Management Participate in and help improve Brigit's incident response process Define escalation paths, classification standards, and post-incident review practices Documentation & Operational Excellence Own the creation, refinement, maintenance, and governance of all IT documentation, including system architecture docs, SOPs, operational runbooks, onboarding/offboarding documentation, knowledge base articles, and internal IT policies Develop and improve our Jira-based internal help desk, including process improvements and automation Establish documentation standards that improve consistency, knowledge sharing, audit readiness, and operational maturity Identify gaps in existing documentation and proactively build scalable processes where none currently exist Collaboration & Training Partner with Engineering to strengthen authentication, access controls, and security best practices across the organization Conduct internal security training to promote security awareness across the company Build trusted relationships with vendors, external partners, and third-party auditors to continuously assess and improve Brigit's security posture and IT ecosystem Contribute to Brigit’s internal AI task force from an IT and security lens What you have 6+ years of experience in IT, with 2+ years at a fast-growing tech company or startup environment required Bachelor’s degree in Computer Science, Information Technology, Management Information Systems (MIS), or related field Hands-on experience with cloud infrastructure (ideally GCP). Experience managing an IDP Platform such as Okta Experience managing a managed service provider (MSP) such as Rippling Experience with Jira for help desk or project management is a plus Experience serving as the IT lead or primary liaison during SOC 1, SOC 2, PCI, penetration testing, or similar compliance audits. Strong understanding of security frameworks such as NIST, ISO 27001, or similar. Experience with implementing security tools and monitoring systems. Excellent communication and leadership skills, with the ability to work cross-functionally. Ability to balance long-term strategic initiatives with day-to-day operational needs. Certifications such as CISSP, CISM, or equivalent are a plus. Compensation The anticipated annual base salary for this position is $135,000 - $160,000. This range does not include any other compensation components or other benefits for which an individual may be eligible (other benefits listed below). The actual base salary offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. Our benefits and team Medical, dental, and vision insurance Flexible PTO Policy 401k plan Paid Parental Leave Physical and mental wellbeing benefits including Wellhub for access to virtual workouts and discounted gym memberships, and Headspace Care for covered virtual therapy sessions and unlimited on demand health support Monthly reimbursements to use against wifi and cell phone bills Annual reimbursement for Learning & Development Help hard working Americans build a brighter financial future High-growth company A dynamic, flexible and collaborative start-up work environment with a highly talented team Brigit is committed to providing equal employment opportunities for all applicants and employees without regard to race, religion, color, sex, pregnancy (including breast feeding and related medical conditions), national origin, citizenship status, uniform service member status, age, genetic information, disability, or any other protected status in accordance with all applicable federal, state and local laws. We are proud to be an equal opportunity workplace. If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email accommodations@hellobrigit.com. Disclosures: For information on our data privacy policies, see the Brigit California Personnel Privacy Policy. Brigit uses E-Verify for employment authorization. See the E-Verify and Department of Justice websites for more details. Apply for this Job Powered by Privacy PolicySecurityVulnerability Disclosure

Listed by Brigit for a position based in the United States. Employers on this board attest they are hiring domestically.

Distribution

101 days ago

Technology Operations Specialist (L3)

Mercor · New York, New York, United States

Pay

$130k–160k

Setting

On-site

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ABOUT MERCOR Mercor's mission is to organize human intelligence to power the AI economy. We're a leading AI data company, building the layer between human expertise and frontier models. Millions of domain experts on the platform are paid over $4 million per day to train frontier AI models. Mercor's APEX benchmark family measures AI's real-world impact on professional work. Mercor Enterprise brings this same infrastructure to Fortune 500 companies: helping companies capture how their best people actually work, translating that expertise directly back into agents. Mercor is creating a new category of work where expertise powers AI advancement. Achieving this requires an ambitious, fast-paced and deeply committed team. You’ll work alongside researchers, operators, and AI companies at the forefront of shaping the systems that are redefining society. Mercor is a profitable Series C company valued at $10 billion. We work in-person five days a week in our San Francisco, NYC, or London offices. ABOUT THE ROLE: We're hiring our first IT Operations Lead to own the reliability, security, and scalability of our identity, endpoint, and IT infrastructure systems. You'll partner directly with the Head of IT to transform reactive support into strategic, automated systems that prevent problems before they occur — balancing speed, security, and an exceptional user experience for technical teams building the future of AI. You'll be based in our San Francisco or New York City office, collaborating closely with Security, Engineering, and People Ops. IN THIS ROLE, YOU WILL: Handle day-to-day operations and incident response - Triage and resolve Tier 2/3 tickets with a focus on automation and improving response and resolution times - Manage and troubleshoot Apple devices at hyper-scale - Trace root causes across complex, multi-system failures (Rippling → Okta → Kandji → Google Workspace), identify patterns in recurring tickets, and propose automation or self-service solutions - Analyze downstream impacts before making changes; map dependencies and blast radius for SSO, MDM, and access-control changes - Build and maintain runbooks, troubleshooting guides, and knowledge base articles that elevate team capabilities - Lead small projects that address operational pain points (BYOD policies, international provisioning, compliance evidence collection) - Translate technical issues for non-technical stakeholders (People Ops, Finance, Legal) during incidents and changes - Mentor future IT team members on troubleshooting methodology and systems thinking - Participate in an on-call rotation and help establish sustainable escalation procedures as the team grows YOU MAY BE A GOOD FIT IF YOU: - 5–7 years in IT Operations or Technical Support roles, ideally supporting technical teams (SaaS, cloud, AI/ML environments) - Systems thinker who naturally traces dependencies, considers second-order effects, and asks "why did this break?" not just "how do I fix it?" - Strong incident management skills: triage, root-cause analysis, blameless postmortems, pattern recognition - Understanding of compliance controls (access management, logging, change management) - Clear communicator who can explain technical issues to both engineers and non-technical stakeholders and write excellent documentation - Self-directed with a bias to action and strong judgment on when to escalate versus resolve independently - Solves problems others gave up on through creative, systematic troubleshooting - Thinks through second- and third-order effects before making changes - Documents solutions that help everyone, not just yourself - Builds trust through technical competence and calm, clear communication under pressure STRONG CANDIDATES MAY ALSO HAVE EXPERIENCE WITH: - Expert troubleshooting across the Apple ecosystem, including MDM (Kandji, Jamf, Intune) - Advanced Google Workspace and Okta administration (SAML/OIDC, lifecycle automation, SCIM provisioning) - Multi-cloud Support (AWS, Azure, GCP) - Network troubleshooting (DNS, VPNs, VLANs) - Scripting and automation (Python, Bash) and APIs for repetitive tasks and integrations, plus low-code automation tools (Okta Workflows, Zapier) WHAT MAKES THIS ROLE UNIQUE You'll spend most of your day handling tickets and incidents, but you won't just fix problems, you'll ask why they exist and work to prevent them. If you see the same issue three times, you'll write the runbook, propose the automation, or flag the upstream fix. As we scale, you'll hire and mentor the next IT Operations team members, shaping how we support a fast-growing AI company. BENEFITS - Bi-annual performance bonus structure - Generous equity grant vested over 4 years - Up to $15k Relocation bonus - $10K housing bonus (if you live within 0.5 miles of our office) - $1.5K monthly stipend for meals - Free Equinox membership - $200 monthly laundry reimbursement - $200 monthly personal wellness reimbursement - Health, Dental, Vision insurance

Listed by Mercor for a position based in the United States. Employers on this board attest they are hiring domestically.

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