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About UsAt Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives.Position SummaryReporting to the Director of Pharmacy, the Automation Engineer is responsible for designing, optimizing, and scaling automated systems that support pharmacy fulfillment operations. This role focuses on developing efficient, reliable, and compliant processes that integrate automation, robotics, and production workflows to enable high-volume prescription fulfillment.We are seeking an Automation Engineer to partner closely with engineering, pharmacy operations, and automation teams to improve throughput, reduce errors, and ensure processes meet regulatory and operational requirements. This position plays a critical role in building scalable systems that support growth while maintaining accuracy, quality, and compliance, ensuring alignment with organizational goals, operational excellence, and compliance standards.Key ResponsibilitiesDesigns and implements automated manufacturing and fulfillment processes, supporting production ramp-up, troubleshooting, and staff training on new systemsAnalyzes workflows and optimize processes to improve throughput, efficiency, and accuracyDevelops SOPs, work instructions, and standardized process documentation, ensuring compliance with regulatory, quality, and safety requirementsConducts time studies, process mapping, and capacity planning for scaling operationsCollaborates with robotics, software, and hardware teams to integrate automation systemsLeads continuous improvement initiatives using Lean / Six Sigma methodologiesMonitors KPIs (throughput, cycle time, yield, error rates) and implement improvementsQualificationsEducation:Bachelor’s degree in manufacturing engineering, industrial engineering, mechanical engineering, or related field (Required)Licensure/Certification:Lean Six Sigma certification (Green Belt or Black Belt) (Preferred)Additional automation or engineering certifications (Preferred)Experience:3+ years of experience in manufacturing process engineering, automation, or operations engineering (Required)Experience designing and optimizing production or fulfillment processes (Required)Experience with automated production systems, robotics, or material handling systems (Preferred)Experience in healthcare, pharmacy, medical device, or regulated environments (Preferred)Experience with PLCs or similar systems (Preferred)Knowledge, Skills, & Abilities:Knowledge of manufacturing and process engineering principles; automation and production workflow design; lean manufacturing and Six Sigma methodologies; process optimization and capacity planning; and data-driven performance measurement (Required)Knowledge of robotics and automated production systems; pharmacy, healthcare, or regulated manufacturing environments; and GMP, FDA, or pharmacy regulatory frameworks (Preferred)Process engineering and workflow design skills (Required)Data analysis and performance optimization skills (Required)Root cause analysis and problem-solving skills (Required)Cross-functional collaboration skills (Required)Automation system integration skills (Preferred)Process simulation or industrial automation tools skills (Preferred)Ability to identify inefficiencies and design scalable solutions (Required)Ability to translate operational needs into engineered processes (Required)Ability to work in fast-paced, high-growth environments (Required)Ability to anticipate scaling challenges and proactively design solutions (Preferred)Work EnvironmentLocation: On-siteSchedule: 8:00 A.M. to 5:00 P.M. Monday through Friday with night and weekend hours on occasion as determined by the needs of the business and cross-facility travel as neededRegular meetings with internal Pharmacy Operations, Engineering, Operational Excellence, Compliance, and Quality, teams. This role may also have meetings with external vendor and automation partner representatives.Key Essential FunctionsMust be able to remain in a stationary position for extended periods while writing or reviewing documentationMust be able to work on a computer for the entire shiftMust be able to attend virtual meetings with cross-functional teams.Employment ClassificationStatus: Full-timeFLSA: ExemptEqual Employment Opportunity (EEO) StatementGifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status.We celebrate diversity and are committed to creating an inclusive environment for all employees. If you do not meet every requirement but still feel you would be a great fit for this role, we encourage you to apply!DisclaimerThis job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time.

Listed by Gifthealth for a position based in the United States. Employers on this board attest they are hiring domestically.

Engineering

85 days ago

Senior Data Engineer

Gifthealth · Gifthealth Pharmacy 4343 Equity Drive Ste A Columbus Columbus OH 43228 USA

Pay

$142k–178k

Setting

Remote

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Position SummaryThe Sr. Data Engineer is responsible for leading the design and architecture of Gifthealth's most critical data pipelines and platform components, establishing technical standards, and mentoring the broader engineering team. The ideal candidate has 6+ years of data engineering experience with demonstrated senior-level ownership, expert command of SQL, Python, and dbt, and the communication skills to align both technical and non-technical stakeholders on complex problems.Key Responsibilities  Lead the design and architecture of our most critical data pipelines and data platform componentsSet technical standards and best practices that elevate the entire data teamMentor and support junior and mid-level engineers through code reviews, pair programming, and knowledge sharingOwn the health, scalability, and reliability of our orchestration infrastructurePartner with engineering, analytics, and leadership to shape the roadmap for our data platformEvaluate and introduce new tools and technologies to keep our stack modern and effectiveEnsure compliance and confidentiality of Personal Health Information across all data QualificationsEducation: Bachelor's Degree in mathematics, statistics, computer science, or other quantitative field and relevant work experience as a Senior Data EngineerExperience: 6+ years of experience as a Data Engineer, with demonstrated senior-level ownershipSkills:   6+ years of experience as a Data Engineer, with demonstrated senior-level ownership Expert proficiency in SQL and Python, with deep experience in Airflow or a comparable orchestrator Strong track record with dbt, modern data warehouse platforms, and CI/CD pipelines Experience mentoring engineers and contributing to team standards and culture Ability to navigate ambiguity, make sound technical decisions, and drive projects to completion Experience with AWS, Fivetran, and automated testing; Ruby experience is a plus Excellent communication skills — you can align technical and non-technical stakeholders on complex problems An excitement about what data can do for healthcare and patients Work EnvironmentLocation: RemoteEmployment ClassificationStatus: Full-time FLSA: Exempt Equal Employment Opportunity (EEO) StatementGifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status.  We celebrate diversity and are committed to creating an inclusive environment for all employees. If you do not meet every requirement but still feel you would be a great fit for this role, we encourage you to apply!DisclaimerThis job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time.

Listed by Gifthealth for a position based in the United States. Employers on this board attest they are hiring domestically.

Engineering

92 days ago

Lead Senior Software Engineer

Gifthealth · Gifthealth Pharmacy 4343 Equity Drive Ste A Columbus OH 43228 USA

Pay

$115k–220k

Setting

Remote

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About UsAt Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives.Position SummaryReporting to the Director of Engineering, the Lead Senior Software Engineer is responsible for leading the design, development, and delivery of scalable software solutions while providing technical leadership and people management for a team of 2–8 software engineers. This role combines hands-on engineering with team leadership, mentorship, and cross-functional collaboration to ensure high-quality, secure, and reliable systems that support Gifthealth’s mission to improve access to affordable healthcare.We are seeking a Lead Senior Software Engineer to play a critical part in setting technical direction, driving execution, and fostering a strong engineering culture, ensuring alignment with organizational goals, operational excellence, and compliance standards.Key ResponsibilitiesLeads design, development, and delivery of scalable, high-quality software solutions aligned with business prioritiesProvides technical leadership, code reviews, and architectural guidance to engineering teamManages, mentors, and supports a team of 2–8 software engineers, including performance feedback and career developmentCollaborates with product, design, operations, and other stakeholders to translate business requirements into technical solutionsOversees system reliability, performance monitoring, testing strategies, and production supportContributes to documentation, development standards, and continuous improvement of engineering processesQualificationsEducation: Bachelor’s degree in computer science, engineering, or related field OR equivalent professional experience (Required)Licensure/Certification: NoneExperience: 5–10 years of professional software engineering experience (Required)Demonstrated experience leading technical projects or small engineering teams (Required)Experience leading teams using Agile or similar delivery methodologies (Required)Experience with CI/CD pipelines and DevOps practices (Required)Prior experience managing or formally leading engineers (Preferred)Experience in high-growth startups or healthcare technology organizations (Preferred)Knowledge, Skills, & Abilities:  Knowledge of Ruby and Ruby on Rails (Rails 7 or similar frameworks); modern web application architecture and RESTful APIs; relational databases (Postgres) and data modeling; and cloud platforms and production systems (Required)Knowledge of healthcare or regulated industry environments and scalable distributed systems and service-oriented architectures (Preferred)Strong software design and coding skills with emphasis on clean, maintainable, and testable code (Required)Technical leadership, code review, and architectural decision-making skills (Required)Team leadership, coaching, and mentoring skills (Required)Cross-functional communication and collaboration skills (Required)Ability to translate abstract business problems into technical solutions (Required)Ability to prioritize work and balance hands-on coding with leadership responsibilities (Required)Ability to influence technical direction and drive alignment across teams (Required)Ability to scale teams and systems in a high-growth environment (Preferred)Work EnvironmentLocation: RemoteSchedule: Daytime hours, Monday through Friday with night and weekend hours on occasion as determined by the needs of the business.Regular meetings with internal Product Management, Design/UX, Engineering, Operation and Client Services teams. This role may also have meetings with external third-party API vendor and technology partner representatives.Key Essential FunctionsMust be able to remain in a stationary position for extended periods while writing or reviewing documentationMust be able to work on a computer for the entire shiftMust be able to attend virtual meetings with cross-functional teams.Employment ClassificationStatus: Full-timeFLSA: Exempt  Equal Employment Opportunity (EEO) StatementGifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you do not meet every requirement but still feel you would be a great fit for this role, we encourage you to apply!DisclaimerThis job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time.

Listed by Gifthealth for a position based in the United States. Employers on this board attest they are hiring domestically.

Engineering

93 days ago

Sr. Five9 Contact Center Engineer

Gifthealth · 4343 Equity Drive Ste A Columbus Columbus OH 43228 USA

Pay

$115k–130k

Setting

Remote

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 About UsAt Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives.Position SummaryWe are seeking a highly skilled Sr. Five9 Contact Center Engineer to lead the design, implementation, optimization, and support of enterprise cloud contact center solutions. The ideal candidate combines deep technical expertise in Five9 and VoIP technologies with strong consulting, solution architecture, and customer-facing experience.As a trusted technical advisor, the Sr. Five9 Contact Center Engineer partners with customers, business stakeholders, and cross-functional engineering teams to deliver scalable, highly available contact center solutions that enhance customer experience and operational efficiency. This person serves as a subject matter expert, guiding technical strategy, mentoring engineering teams, and driving successful enterprise implementations from discovery through production.The ideal Sr. Five9 Contact Center Engineer is equally comfortable designing enterprise contact center architecture that supports 1,000+ users and 25+ programs and consulting directly with executive stakeholders. This person is a strategic thinker and hands-on engineer who enjoys translating customer requests into tangible solutions, communicates confidently with executives and technical teams alike, and is recognized as a trusted advisor capable of leading enterprise contact center transformations.Key ResponsibilitiesDesign, architect, implement, and support enterprise Five9 contact center solutions.Lead customer discovery sessions to understand business requirements and translate them into scalable technical solutions.Configure and deploy Five9 components including routing strategies, IVRs, campaigns, integrations, reporting, and voice infrastructure.Design and implement SIP trunk connectivity, carrier integrations, and high-availability voice architectures.Troubleshoot complex voice, signaling, network, and application issues across enterprise environments.Serve as the technical lead for large-scale deployments, migrations, Proof of Concepts (POCs), and modernization initiatives.Provide architecture guidance and technical recommendations while balancing business objectives, timelines, and budget constraints.Collaborate with network, security, cloud, infrastructure, development, and customer success teams throughout project lifecycles.Create implementation standards, engineering documentation, deployment runbooks, and operational best practices.Lead technical knowledge-sharing sessions and establish engineering standards across the organization.Identify opportunities to automate operational processes and improve platform scalability, resiliency, and performance.Perform root cause analysis for production incidents and implement long-term corrective actions.Present technical solutions and architecture recommendations to executive stakeholders, customers, and project leadership.QualificationsEducation: Bachelor's degree in Computer Science, Information Technology, Telecommunications, or equivalent professional experience.Experience: 8–10+ years of experience designing and supporting enterprise telecommunications or cloud contact center environments, including 5+ years supporting a user base of 1,000+ users across 20+ programs.Knowledge, Skills, and Abilities:   Extensive hands-on experience administering and implementing Five9 solutions. Strong understanding of SIP signaling, RTP media streams, QoS, DNS, networking, and voice protocols. Experience with enterprise call flow design, IVR development, routing strategies, and omnichannel customer engagement. Experience integrating contact center platforms with CRM, workforce optimization, and third-party business applications. Exceptional troubleshooting and analytical skills across voice, networking, and cloud environments. Excellent written, verbal, and presentation skills with the ability to communicate effectively with both technical and executive audiences. Proven ability to lead complex enterprise implementations while managing multiple priorities. Nice to Have Knowledge of APIs, REST services, webhooks, and integration platforms. Experience developing automation scripts using Python, JavaScript, or PowerShell. Familiarity with cloud platforms such as AWS or Azure. Certifications such as Five9 Certified Engineer, CCNA, CCNP, AWS, Azure, or equivalent contact center certifications. Experience leading consulting engagements or serving as a technical advisor for enterprise customers. Work EnvironmentLocation: Hybrid — remote with travel to client sites and offices as needed.Schedule: Full-time; occasional after-hours support for production incidents and enterprise go-lives.Regular engagement with customers, executive stakeholders, and cross-functional network, security, cloud, infrastructure, and customer success teams throughout project lifecycles.Key Essential Functions [example below key provision - you may require others]Must be able to work at a computer for extended periods, including extended screen time for configuration, troubleshooting, and documentation work.Must be able to participate in on-call rotations and respond to production incidents outside of standard business hours as needed.Must be able to travel domestically, and occasionally internationally, to customer sites for discovery sessions, implementations, and go-lives.Must be able to communicate effectively, verbally and in writing, with both technical teams and executive stakeholders.Equal Employment Opportunity (EEO) StatementGifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status.  We celebrate diversity and are committed to creating an inclusive environment for all employees. If you do not meet every requirement but still feel you would be a great fit for this role, we encourage you to apply!DisclaimerThis job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time.

Listed by Gifthealth for a position based in the United States. Employers on this board attest they are hiring domestically.

Engineering

93 days ago

Engineering Manager

Gifthealth · 4343 Equity Drive Ste A Columbus Columbus OH 43228 USA

Pay

$165k–260k

Setting

On-site

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 About UsAt Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives.Position SummaryReporting to the Director of Engineering, the Engineering Manager is a pillar-level leadership role responsible for leading the design, development, and delivery of scalable software solutions while providing technical leadership and people management across 3–5 engineering teams within their assigned pillar. This role combines hands-on engineering with team leadership, mentorship, and cross-functional collaboration to ensure high-quality, secure, and reliable systems that support Gifthealth's mission to improve access to affordable healthcare.We are seeking an Engineering Manager to play a critical part in setting technical direction, driving execution, and fostering a strong engineering culture across their pillar's teams, ensuring alignment with organizational goals, operational excellence, and compliance standards.Key ResponsibilitiesLeads design, development, and delivery of scalable, high-quality software solutions aligned with business prioritiesProvides technical leadership, code reviews, and architectural guidance across the engineering teams within their pillarManages, mentors, and supports 3–5 engineering teams within their pillar, including performance feedback and career development for engineers and team leadsCollaborates with product, design, operations, and other stakeholders to translate business requirements into technical solutionsOversees system reliability, performance monitoring, testing strategies, and production support across their pillarContributes to documentation, development standards, and continuous improvement of engineering processesQualificationsEducation: Bachelor's degree in computer science, engineering, or related field OR equivalent professional experience (Required)Licensure/Certification: NoneExperience: 10-12 years of professional software engineering experience (Required) Demonstrated experience leading technical projects, multiple engineering teams, or pillar-level organizations (Required) Experience leading teams using Agile or similar delivery methodologies (Required) Experience with CI/CD pipelines and DevOps practices (Required) Prior experience managing or formally leading lead engineers and engineering managers (Preferred) Experience in high-growth startups or healthcare technology organizations (Preferred) Knowledge, Skills, & Abilities: Knowledge of Ruby and Ruby on Rails (Rails 7 or similar frameworks); modern web application architecture and RESTful APIs; relational databases (Postgres) and data modeling; and cloud platforms and production systems (Required) Knowledge of healthcare or regulated industry environments and scalable distributed systems and service-oriented architectures (Preferred) Strong software design and coding skills with emphasis on clean, maintainable, and testable code (Required) Technical leadership, code review, and architectural decision-making skills (Required) Team leadership, coaching, and mentoring skills across multiple teams (Required) Cross-functional communication and collaboration skills (Required) Ability to translate abstract business problems into technical solutions (Required) Ability to prioritize work and balance hands-on coding with pillar-level leadership responsibilities (Required) Ability to influence technical direction and drive alignment across teams within and beyond their pillar (Required) Ability to scale teams and systems in a high-growth environment (Preferred) Work EnvironmentLocation: RemoteSchedule: Daytime hours, Monday through Friday, with night and weekend hours on occasion as determined by the needs of the business.Regular meetings with internal Product Management, Design/UX, Engineering, Operations, and Client Services teams. This role may also have meetings with external third-party API vendor and technology partner representatives.Key Essential FunctionsMust be able to remain in a stationary position for extended periods while writing or reviewing documentationMust be able to work on a computer for the entire shiftMust be able to attend virtual meetings with cross-functional teamsEmployment ClassificationStatus: Full-timeFLSA: ExemptEqual Employment Opportunity (EEO) StatementGifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status.We celebrate diversity and are committed to creating an inclusive environment for all employees. If you do not meet every requirement but still feel you would be a great fit for this role, we encourage you to apply!DisclaimerThis job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time.

Listed by Gifthealth for a position based in the United States. Employers on this board attest they are hiring domestically.

Engineering

99 days ago

Lead, Quality Assurance Specialist

Gifthealth · 4343 Equity Drive Ste A Columbus Columbus OH 43228 USA

Pay

$75k–92k

Setting

On-site

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 About the RoleGifthealth is looking for a Lead, Quality Assurance Specialist to own the client-facing side of our quality program. You'll be the trusted bridge between Gifthealth and the clients we serve, translating their quality expectations into clear questionnaire responses, durable quality agreements, and dashboards that make compliance visible at a glance. This is a role for someone who is precise under pressure, comfortable representing Gifthealth to outside stakeholders, and energized by building the systems that keep a fast-moving, single partner platform trustworthy at scale.What You'll OwnClient Quality Questionnaires — Complete, review, and maintain responses to incoming client quality and compliance questionnaires, coordinating with Regulatory, Operations, and Legal to ensure every answer is accurate, current, and consistent across clients.Quality Agreements — Draft, negotiate, and maintain Quality Agreements (QAs) with clients and partners, tracking commitments, renewal dates, and any obligations that flow into internal process changes.Quality Dashboards — Design and maintain dashboards that give Gifthealth leadership and clients real-time visibility into quality metrics, open corrective actions, and adherence to agreed-upon service levels.Cross-Functional Coordination — Partner with Operations, Regulatory and Client Success to make sure client quality expectations are reflected in day-to-day processes.Audit & Inspection Readiness — Maintain documentation in a state that is always audit-ready, and support client audits or quality reviews as the subject-matter point of contact.Continuous Improvement — Identify trends across questionnaires, agreements, and dashboard metrics, and turn them into process improvements before they become client-facing issues.What We're Looking For5+ years in quality assurance, quality systems, or regulatory compliance — ideally within healthcare, pharma (GMP), or another regulated industry.Direct experience with quality agreements — drafting, redlining, or managing QAs with external clients or partners.Must understand business contracts and how they relate to Quality Agreements.Comfort building and maintaining dashboards — using tools such as Excel, Power BI, Tableau, or similar to turn quality data into something leadership and clients can act on.Strong written communication — able to represent Gifthealth's quality posture clearly and confidently in client-facing questionnaires and documents.Detail orientation under deadline pressure — client questionnaires and audits rarely arrive on a convenient timeline.Collaborative mindset — you'll work across Regulatory, Operations, Legal, and Client Success daily, and Project Management daily.Client facing — must be able to have conversations with clients and represent Gifthealth in a positive and professional manner.Negotiations — must be able to negotiate with clients and ensure quality agreements align with Gifthealth business expectations.Preferred QualificationsFamiliarity with direct-to-patient (DTP) pharmaceutical distribution or specialty pharmacy operations.Experience supporting client or regulatory audits from the quality side of the table.ASQ certification (CQA, CQE) or equivalent quality credential.Business and/or Quality contract experience.Experience standing up a quality metrics program from scratch, rather than maintaining an existing one.Supervisory experience.Work EnvironmentLocation:Hybrid Schedule: Full-timeMay require availability during specific hours or days or flexibility for escalations.Regular meetings with your teams, departments, or leadership to ensure alignment.Employment ClassificationStatus: Full-timeFLSA: Exempt  Equal Employment Opportunity (EEO) StatementGifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status.DisclaimerThis job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time.

Listed by Gifthealth for a position based in the United States. Employers on this board attest they are hiring domestically.

Engineering

109 days ago

Senior Software Engineer

Gifthealth · 4343 Equity Drive Ste A Columbus Columbus OH 43228 USA

Pay

$140k–220k

Setting

Remote

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Listed by Gifthealth for a position based in the United States. Employers on this board attest they are hiring domestically.

Engineering

135 days ago

QA Specialist – Process Automation

Gifthealth · 80 E Rich St Columbus Columbus OH 43215 USA

Pay

$20–23/hr

Setting

On-site

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Position SummaryWe are seeking a QA Specialist – Process Automation to join our Gifthealth team. This is an entry-level role on the QA team within Operations / Process Automation, built for a detail-oriented pharmacy technician who is eager to grow into the intersection of pharmacy operations and health technology. Working under the close direction of the QA Lead, the QA Specialist performs structured day-to-day quality checks across BestRx and Gifthealth’s automation workflows, documents findings clearly and consistently, and flags issues for triage and escalation.No prior QA or automation experience is required. Full training on systems, workflows, and documentation standards will be provided. What matters most is genuine attention to detail and the curiosity to ask why something does not look right.Key ResponsibilitiesPerform structured daily quality checks within BestRx and connected software automation systems, reviewing for issues such as duplicate prescriptions, intake mismatches, and workflow errors.Document issues clearly and consistently using standardized templates, capturing what the problem is, where it occurred, and what evidence supports the finding.Escalate findings to the QA Lead with clear, organized documentation so the appropriate teams can act quickly.Participate in testing of system fixes and workflow updates deployed by engineering, confirming that changes work as expected.Maintain organized issue logs and follow up on open items to ensure nothing falls through the cracks.Support the QA Lead in building training materials and QA best practice guides as the team grows.Handle all work in compliance with HIPAA requirements and internal pharmacy privacy standards.Complete accurate and timely data entry of quality and operational findings into designated systems, ensuring information is correctly recorded, consistently maintained, and audit-ready.QualificationsEducation: High school diploma or equivalent required.Experience: 0–2 years of experience.Prior QA or automation experience not required. Any pharmacy operations background is helpful context.Licensure/Certification: Active Registered Pharmacy Technician (RPT) credential required. Certified Pharmacy Technician (CPhT) credential strongly preferred and will be prioritized in screening.Skills (Required): Strong attention to detail; ability to stay organized across multiple open items simultaneously; clear written communication skills; willingness to learn new systems, processes, and tools; adherence to HIPAA requirements and pharmacy privacy standards.Skills (Preferred): BestRx experience or familiarity with any pharmacy management system; experience in a retail, specialty, or mail-order pharmacy environment; basic troubleshooting instincts including a habit of documenting what was tried before escalating.Desired AttributesMeticulous by nature — catches what others miss and documents findings completely without needing to be reminded.Curious when something looks wrong — investigates before escalating and documents what was tried.Communicates clearly in writing — can describe an issue so that someone else understands exactly what happened, where, and why it matters, without follow-up questions.Sees this role as an on-ramp into a more technical career — eager to grow and proactive about asking questions when something is unclear.Comfortable with evolving processes — frames change as an opportunity to contribute rather than a source of frustration.Work EnvironmentLocation: Columbus, OH (Hybrid)Schedule: Full-timeWork is performed primarily using computer-based systems. Regular collaboration with the QA Lead and interaction with engineering and pharmacy operations teams as needed.Key Essential FunctionsMust be able to remain in a stationary position for extended periods while performing computer-based quality checks and documentation tasks.Must be able to work on a computer for the majority of the workday, including use of pharmacy management systems, issue-tracking tools, and documentation platforms.Must be able to communicate clearly in writing to document findings and escalate issues accurately.Must be able to work scheduled shifts reliably and maintain focus and attention to detail throughout the workday.Must be able to handle protected health information in compliance with HIPAA and internal privacy policies.Employment ClassificationStatus: Full-time FLSA: Non-ExemptEqual Employment Opportunity (EEO) StatementGifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status. We celebrate diversity and are committed to creating an inclusive environment for all employees.DisclaimerThis job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time.

Listed by Gifthealth for a position based in the United States. Employers on this board attest they are hiring domestically.

Engineering

136 days ago

Design Engineer

Gifthealth · 4343 Equity Drive Ste A Columbus Columbus OH 43228 USA

Pay

$95k–205k

Setting

Remote

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About UsAt Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives.Position SummaryReporting to the Director of Engineering, the Design Engineer partners closely with Product Design and Product Engineering to build high-quality, user-centered software experiences. This role focuses on translating product and design intent into scalable, accessible, and performant interfaces and systems. The Design Engineer bridges design and engineering by contributing to design systems, frontend architecture, and implementation details that directly impact end-user experience. The role plays a critical part in shaping how Gifthealth’s products look, feel, and function.We are seeking a Design Engineer to support the product team, ensuring alignment with organizational goals, operational excellence, and compliance standards.Key ResponsibilitiesBuilds and maintains user-facing product features with a strong emphasis on usability, accessibility, and performancePartners with Product Designers to translate design concepts, prototypes, and UX flows into production-ready implementationsContributes to and evolve the product design system, component libraries, and UI patternsCollaborates with Product and Engineering teams to define interaction patterns, technical constraints, and implementation approachesEnsures design fidelity, responsiveness, and cross-browser compatibility across supported platformsAdvocates for best practices in frontend architecture, design quality, and developer experienceQualificationsEducation: Bachelor’s degree in computer science, engineering, design, or related field OR equivalent practical experience (Required)Formal training in UX, HCI, or interaction design (Preferred)Licensure/Certification: NoneExperience: 3–5 years of experience working on user-facing software products (Required)Demonstrated experience collaborating with designers on production applications (Required)Experience at product-led technology companies (Preferred)Experience working with design systems or platform-level UI infrastructure (Preferred)Experience building or maintaining shared design systems (Preferred)Knowledge, Skills, & Abilities:  Knowledge of modern frontend web technologies and frameworks; product design principles, including usability, accessibility, and interaction design; and design systems and component-based architecture (Required)Knowledge of healthcare or regulated digital product environments; performance optimization and web standards (e.g., WCAG); and server-rendered or edge-based web platforms (Preferred)Strong frontend development (e.g., React, TypeScript, modern CSS) skills (Required)Cross-functional collaboration skills with design and product partners (Required)Skilled in leveraging modern product-team tooling to streamline workflows, enhance cross-functional collaboration, and support efficient, data-driven delivery (Preferred)Ability to translate design artifacts (Figma or similar) into high-quality code (Required)Ability to balance design intent with technical constraints (Required)Ability to make thoughtful tradeoffs between speed, quality, and scalability (Required)Ability to communicate design and engineering decisions clearly (Required)Ability to influence product quality through design-driven engineering decisions (Preferred)Ability to iterate quickly based on user feedback and product insights (Preferred)Work EnvironmentLocation: RemoteSchedule: 8:00 A.M. to 5:00 P.M. Monday through Friday with night and weekend hours on occasion as determined by the needs of the business and cross-facility travel as neededRegular meetings with internal Product Design, Product Management, Software Engineering, and Quality/Accessibility stakeholder teams.Key Essential FunctionsMust be able to remain in a stationary position for extended periods while writing or reviewing documentationMust be able to work on a computer for the entire shiftMust be able to attend virtual meetings with cross-functional teamsEmployment ClassificationStatus: Full-timeFLSA: Exempt  Equal Employment Opportunity (EEO) StatementGifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you do not meet every requirement but still feel you would be a great fit for this role, we encourage you to apply!DisclaimerThis job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time.

Listed by Gifthealth for a position based in the United States. Employers on this board attest they are hiring domestically.

Engineering

136 days ago

Quality Engineer - Pharmacy Operations

Gifthealth · 4343 Equity Drive Ste A Columbus Columbus OH 43228 USA

Pay

$85k–155k

Setting

On-site

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 About UsAt Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives.Position SummaryThe Quality Engineer is responsible for supporting and maintaining quality systems within a pharmacy environment, with a strong focus on equipment qualification, process validation, environmental monitoring, and cold chain quality oversight. The ideal candidate has hands-on experience with IQ/OQ/PQ, process validation, environmental monitoring, and cold chain shipping in regulated and distribution operations, and is comfortable driving investigations, risk assessments, CAPAs, and continuous improvement activities.Key Responsibilities  Support and oversee qualification and validation activities for facilities, utilities, equipment, and dispensing processes in accordance with regulatory requirements.Define validation scope, approach, responsibilities, acceptance criteria, and requalification/revalidation strategy for facilities, utilities, equipment, processes, and computerized systems as applicable.Develop, review, execute, and approve validation lifecycle documentation, including Installation Qualification (IQ), Operational Qualification (OQ), Performance Qualification (PQ), and process validation protocols and reports.Ensure qualification and validation activities are scientifically sound, risk-based, and compliant with internal procedures and regulatory expectations.Support ongoing process validation and continued process verification activities through data collection, trending, and analysis.Review and trend process performance data to identify risks, deviations, and opportunities for improvement.Manage or support the environmental monitoring program for classified or controlled manufacturing areas, including viable and non-viable monitoring review, trending, excursion assessment, and follow-up actions.Investigate environmental monitoring excursions, nonconformances, and deviations, support root cause analysis and effectiveness checks for corrective and preventive actions.Author, review, and revise SOPs, work instructions, protocols, and technical reports related to quality engineering, validation, monitoring, and distribution quality activities.Participate in change control assessments related to equipment, processes, manufacturing areas, utilities, monitoring systems, and distribution processes.Partner with the Gifthealth Supply Chain team to support quality requirements for storage, handling, packaging, and distribution of temperature-sensitive materials and products.Provide quality oversight for cold chain shipping processes, including shipper qualification, packaging configuration review, temperature monitoring requirements, lane assessments, and excursion management.Support development, implementation, and continuous improvement of procedures and controls for cold chain distribution to ensure product quality and compliance are maintained throughout transport.Review and assess temperature excursion events, support investigations, perform risk assessments, and help define appropriate corrective and preventive actions.Collaborate with internal stakeholders and external logistics partners to ensure compliant cold chain practices and documentation.Support internal and external audits and regulatory inspections by providing documentation, technical rationale, and subject matter expertise.Collaborate with site teams to ensure compliance with GMP, data integrity, contamination control, quality risk management principles, and applicable distribution requirements.Drive continuous improvement initiatives that enhance product quality, process robustness, distribution reliability, and operational compliance.QualificationsEducation: Bachelor’s degree in engineering, Quality, Microbiology, Chemistry, Lifesciences, or a related technical field.Experience: 3-7 years of experience in a regulated environment Skills:   Demonstrated experience with IQ/OQ/PQ for equipment, systems, and/or facilities. Strong experience in process validation and with automated equipment within a regulated manufacturing setting. Hands-on experience supporting or managing environmental monitoring programs in controlled environments. Experience supporting cold chain shipping, storage, and distribution quality activities, preferably for temperature-sensitive pharmaceutical or healthcare products. Working knowledge of regulations and guidance applicable to manufacturing, validation, and distribution activities. Experience with deviation investigations, CAPA, change control, and risk assessments. Strong technical writing skills, with experience authoring protocols, reports, validation documents, and quality procedures. Ability to analyze data, identify trends, and make sound quality-based decisions. Strong communication and cross-functional collaboration skills. Work EnvironmentLocation: [On-site]Schedule: [Full-time]Ability to work in a manufacturing environment, including controlled or classified areas.May require gowning and adherence to cleanroom procedures.Ability to stand, walk, and perform routine site-based activities as needed.Equal Employment Opportunity (EEO) StatementGifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status.DisclaimerThis job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel.Gifthealth reserves the right to modify job duties or descriptions at any time.

Listed by Gifthealth for a position based in the United States. Employers on this board attest they are hiring domestically.

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