Job Description

The Product Management team is looking for an experienced Senior Product Manager to focus on the post-order customer experience.  In this position, you will own the product strategy and execution for post order, using data and research to develop hypotheses to improve the customer experience and increase retention and self-service. You’ll identify ways to encourage customer behavior that drives stickiness and creates benefits to the marketplace ecosystem, such as reviews, favorites, reward points redemption and reordering. You’ll also build intuitive  ways for customers to confidently manage their orders without needing assistance from our customer care team.  You will set and own the KPIs, iteratively experimenting to improve the outcomes in your area. 

What You'll Do:

• Drive the vision and develop a roadmap for the post order experience, including order management and visibility, reviews, and rewards.  
• Tell a compelling story using research and data to evangelize the roadmap and vision.
• Build deep empathy for ezCater users and become their biggest champion.
• Lead product initiatives and work collaboratively across a cross-functional team including Design, Research, Engineering, Data Analysis, Fulfillment Operations, and Customer Service to define, prioritize, and build new functionalities and improved user experiences.
• Continuously identify areas for innovation and improvement, and implement strategies to keep us ahead, ensuring our marketplace delivers an unparalleled user experience.
• Create and monitor the ongoing metrics that measure and define success.
• Travel to Boston quarterly for planning and business reviews
• Have fun building impactful software with awesome people.

What You Have: 

• 5+ years of product management experience focused on consumer-facing e-commerce products.  Marketplace experience is a plus, as is post-order experience. 
• Proven experience innovating on behalf of customers. You're not just about maintaining the status quo – you strive to understand what customers truly need and find creative solutions.
• Deep analytic ability, comfort working with and manipulating data, building hypotheses to inform innovative solutions.
• Fluent with AI tools such as Claude design to prototype solutions and improve your speed of execution
• Strong teamwork and collaboration skills; you’re happy spending much of your day collaborating with team members in different functional areas.
• Ability to travel up to 5 days per quarter for Together Weeks, team gatherings and other events, when applicable.

The national total target cash compensation range for this position, including base salary and bonus target, is $161,00–$213,000 annually.*

*Please note: Final offer amounts are determined by multiple factors, including prior experience, expertise and region & may vary from the amount above. This range does not represent additional compensation benefits (such as equity, 401K or medical, dental or vision insurance).

Job Description

The Senior API Specialist plays a key role on ezCater's Partner Solutions team, supporting and scaling our API partner ecosystem through a balanced mix of partner onboarding, technical support, escalation handling, and reliability improvement work. This role owns the partner-facing experience for our GraphQL Orders API and our growing Menus, Delivery, and Store Hours API surfaces — helping external partners build, launch, and maintain successful integrations while serving as the senior point of contact for complex issues, recurring failure patterns, and opportunities to improve how we support API work across the business.

What You'll Do: 

Own API onboarding and partner support

• Own the onboarding and technical support experience for API partners, guiding them through setup — including API-user and token generation in ezManage, subscriber and subscription creation via GraphQL, and webhook configuration — through testing, launch readiness, and early-life support.
• Review Menu API requirements and coordinate with the Menus team to ensure menu structure and mapping allow orders to inject cleanly into a partner's POS or middleware system.
• Support external partners and integrators through Zendesk, Slack, email, and live troubleshooting sessions, ensuring timely communication and clear next steps.
• Engage regularly with partners and vendors dispersed across North America via email, video conferencing, and screen sharing.

Act as the senior escalation point

• Serve as the go-to technical resource for complex API issues, including payload and mapping problems, authentication and token errors, webhook delivery and HMAC signature-validation failures, order-flow issues (Order Accepted / Cancelled / Menu Updated), and Delivery API lifecycle events.
• Reproduce and isolate issues using tools like Postman and GraphQL, inspecting webhook payloads and logs to identify root cause — and know when to drive resolution independently versus escalate to Engineering with clean, well-documented reproduction steps.
• Partner with Product, Engineering, PMO, Menus, and Operations teams to investigate issues, drive resolutions, and improve the overall API partner experience.

Drive reliability and scale

• Monitor trends in API tickets and incidents, identify recurring failure patterns, and recommend process, tooling, or documentation improvements that reduce future support volume.
• Use observability and analytics tools (e.g., SumoLogic for API health, Sigma for usage trends) to surface risks early and improve visibility into integration health.
• Contribute to a more proactive support model by helping shape scalable processes as API volume and partner surface area grows.

Shape how the team supports the API

• Help define and improve support playbooks, troubleshooting guides, Zendesk macros, and internal and external developer documentation for API work.
• Provide technical training and enablement to internal teammates and external partners, raising the team's overall fluency in API support and troubleshooting.
• Support Menus API, Delivery API, Store Hours, and related partner communications, helping partners understand technical requirements, expected behaviors, and available integration paths.
• Contribute to partner communication and migration planning as the platform evolves, including the v1 GraphQL-to-v2 REST transition, helping partners migrate on a stable, well-understood path.
• Build strong working relationships with external partners and internal stakeholders while operating with a high degree of ownership, judgment, and autonomy.
• Mentor teammates and serve as a senior technical resource across the Integrations group.

What You Have: 

• Strong experience supporting API-based integrations in a technical support, implementation, partner support, or solutions-oriented role.
• Hands-on experience with GraphQL and/or REST APIs, and comfort interpreting JSON and XML, reading logs, and reasoning about webhook and event-driven flows.
• Proven ability to troubleshoot and resolve complex technical issues under pressure with structured problem-solving and strong follow-through.
• Excellent written and verbal communication skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences.
• Experience managing escalations, balancing multiple priorities, and knowing when to drive independently versus pull in cross-functional partners.
• Strong operational mindset and a desire to improve systems, documentation, and workflows rather than only handling issues one at a time.
• Ability to connect technical issues back to customer, partner, and business impact.
• Curiosity, adaptability, and a willingness to learn new tools, systems, and integration patterns as our partner ecosystem evolves.
• Ability to travel up to 5 days per quarter for Together Weeks, team gatherings and other events, when applicable.

Nice to Have:

• Experience supporting external developers, technical partners, or B2B SaaS integrations.
• Familiarity with API testing and debugging tools — Postman, GraphQL, webhook inspection, and HMAC signature validation.
• Familiarity with Zendesk or similar support platforms and experience working across support and project-based workflows.
• Experience with API support, Menus API workflows, or third-party restaurant technology and integration partners (e.g., Olo, Deliverect, Toast, Otter, Paytronix, Checkmate).
• Experience with monitoring and observability (e.g., SumoLogic) and analytics (e.g., Sigma) to track API health and trends.
• Working knowledge of SQL and/or Python for data analysis, log investigation, or lightweight automation.
• Exposure to proactive monitoring, root cause analysis, or reliability improvement work in a partner-facing environment.
• Experience with API versioning, migrations, or deprecation planning with external partners.
• Experience mentoring teammates or serving as a go-to escalation resource in a fast-paced environment.

The national total target cash compensation range for this position, including base salary and bonus target, is $103,837–$133,655 annually.*

*Please note: Final offer amounts are determined by multiple factors, including prior experience, expertise and region & may vary from the amount above. This range does not represent additional compensation benefits (such as equity, 401K or medical, dental or vision insurance).

Job Description

About the Role:

Are you looking to launch your tech sales career with a company that’s changing the digital safety landscape? Do you enjoy helping people and delivering value? This could be the opportunity for you. Aura is expanding its Inside Sales team and seeking high-energy, ambitious Upsell Sales Specialists to help our existing customers maximize the value of their Aura memberships. In this remote, work-from-home position, you'll proactively engage current Aura customers, consult on their needs, and offer additional products and upgrades that strengthen their digital protection. This is a great opportunity to make an immediate impact, develop your consultative sales skills, and grow your career in a fast-paced tech environment.  

Day to Day:

• Master and evangelize Aura’s story and mission to “create a safer internet” for individuals and families
• Become an expert on Aura’s product suite and how it protects customers’ digital lives
• Make daily outbound calls to existing customers to discuss enhanced protection options, upgrades, and additional features
• Consult and advise customers on the best ways to strengthen their online safety through personalized solutions
• Achieve or exceed monthly upsell and revenue targets
• Collaborate with team members to continuously improve sales approaches and customer experience
• Stay informed on industry trends and cybersecurity news to act as a trusted advisor to customers

What You Bring to the Table:

• You’re passionate about helping people and naturally engaging in conversations
• You’re self-driven, competitive, and thrive in a fast-paced sales environment
• You’re a team player who knows how to win individually and together
• You have high integrity, a strong work ethic, and a commitment to continuous learning
• You love working hard, having fun, and celebrating success with your team

Aura offers a generous package to support our employees’ personal and professional lives. Our packages include competitive pay, health and wellness benefits, retirement savings plans, parental leave, and more! Pay for this role includes an hourly rate of $18/hour, plus commission. Total compensation (hourly rate + commission) is estimated to be $55,000-$80,000, but may vary depending upon job related knowledge, skills, experience, location, and meeting sales metrics while in the role. Note: The schedule for this position is Monday-Friday, 9am-6pm Mountain Time.

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Job Description

We are looking for an experienced, dynamic Director to lead our Sales Operations and Enablement team and build the operational backbone of our go-to-market engine –  spanning go-to-market planning, target setting and management, sales commission management, sales process optimization, and sales enablement and training. Reporting to the Chief Growth Officer, this leader will collaborate with executive leadership, sales leaders, finance, analytics, and marketing to enhance sales productivity and selling effectiveness, and to accelerate revenue growth.

Success in this role will be measured by tangible improvements across the sales engine: sharper commissions and forecast accuracy, stronger pipeline visibility and quality, higher seller productivity, deeper CRM adoption, faster new-hire ramp time, more effective enablement programs, and clear, measurable ROI from sales technology and AI investments.

We are looking for a self-starter who is passionate about their work, detail-oriented, and analytical, with a demonstrated ability to navigate ambiguity in a high-growth environment and proactively solve problems with limited oversight.

What You'll Do: 

• Responsible for the overall efficiency and effectiveness of the sales organization and champions close working relationships with key stakeholders to ensure the sales organization is successful
• Strong background and experience in sales strategy development, sales operations management, people leadership and a proven track record of driving profitable revenue growth
• Build and lead a high-performing Sales Operations and Enablement team –  recruiting top talent, developing managers and individual contributors alike, and creating a culture where people do their best work and grow their careers
• Establish and drive improvements in planning, reporting and target assignment 
• Design sales commission plans and manage commission calculations, administration and tracking with commission management software such as CaptivateIQ
• Partner with Sales leadership to define monthly targets, sales forecast and operational cadence to track key performance metrics.
• Implement comprehensive pipeline reporting from top of funnel to customer value realization, account development and retention, in partnership with sales analytics 
• Identify and deploy AI-powered tools and opportunities for automation that improve sales reporting, forecasting, and seller productivity, while enabling reps to sell more effectively and measuring adoption and business impact.
• Lead cross functional initiatives to transform and streamline processes to drive improved sales productivity and velocity
• Be a key stakeholder in CRM design, implementation, change management and overall CRM adoption
• Design and oversee training programs that enhance the skills and knowledge of the sales team
• Identify, deploy and provide reporting feedback on sales plays and pipeline excellence to stimulate demand across all market segments
• Drive the adoption of winning sales behaviors by reinforcing our sales methodology, usage of digital tools, providing onboarding enablement for new hires, and maintaining current sales content and assets
• Collaborate with marketing and product teams to create and maintain sales materials

What You Have: 

• 10+ years proven experience as Sales Operations leader with demonstrated success developing, leading, and scaling a Sales Operations function at a high-growth company, ideally in the tech industry
• Experience leading market segmentation and Go-To-Market strategy development in partnership with marketing and sales teams
• Proficient with CRM development, management and forecasting. Skilled at using Salesforce.com, Tableau and Sigma, including data integrations and implementations
• Organized, with excellent attention to detail and the ability to work in a fast-paced and change driven environment
• Proven success leading and managing annual, quarterly and monthly planning (territories, quota, headcount)
• Experience building, managing & coaching high performing teams
• Excellent problem solving and collaboration skills, a motivated self-starter that is proactive and action-oriented
• Demonstrates sound business judgment, strong written and verbal communication skills and a proven ability to influence senior leaders 
• Ability to operate successfully in a lean, fast-paced environment, and to create sales processes that can scale quickly
• In-depth experience in two-sided marketplace, B2B technology platforms, or B2B solutions strongly preferred
• Ability to travel up to 5 days per quarter for Together Weeks, team gatherings and other events, when applicable.

The national total target cash compensation range for this position, including base salary and bonus target, is $206,127–$289,991 annually.*

*Please note: Final offer amounts are determined by multiple factors, including prior experience, expertise and region & may vary from the amount above. This range does not represent additional compensation benefits (such as equity, 401K or medical, dental or vision insurance).

Job Description

Opportunity Overview:

The Inpatient Program Strategy & Execution Manager plays a critical role in shaping and delivering Cohere's inpatient platform strategy across our health plan clients. As the business owner for the solution, you'll drive end-to-end strategy, execution, and value realization while partnering cross-functionally with Product, Engineering, Clinical Operations, Analytics, and Client Experience.

You'll operate at the intersection of strategy and execution—working with client leadership to define priorities while partnering internally to bring innovative solutions to life. This is a highly visible, high-impact role for someone who enjoys solving complex problems, influencing product direction, and delivering measurable outcomes in a fast-paced environment.

What you'll do:

• Own end-to-end delivery of Cohere's inpatient program across multiple health plan clients, from contract signature through implementation, optimization, and ongoing operations.
• Serve as the single-threaded owner responsible for coordinating execution across Product, Engineering, Clinical Operations, Analytics, and Client Experience.
• Partner with Product and Engineering to translate client and business needs into product requirements and influence roadmap prioritization.
• Collaborate with Clinical Operations and Analytics to define clinical and AI program strategy, gather requirements, configure solutions, and continuously monitor and optimize performance.
• Partner with Client Experience to identify opportunities to increase client value realization, track key performance metrics, and communicate program outcomes.
• Establish and lead the operating cadence for the inpatient platform, driving accountability, continuous improvement, and operational excellence.
• Balance strategic planning with hands-on execution to ensure successful delivery of complex, cross-functional initiatives.
• Identify risks, manage priorities, and drive alignment across stakeholders to ensure successful client outcomes.

What you'll need:

• 5+ years of experience in program management, product management or operations, implementation leadership, consulting, or delivery management within healthcare, software, or technology-enabled services.
• Experience working with health plans, health systems, or other healthcare organizations.
• Demonstrated success owning the performance and delivery of complex solutions or programs from strategy through execution.
• Proven ability to lead large-scale, cross-functional initiatives involving business, clinical, operational, and technical stakeholders.
• Strong client-facing experience, including executive communication, stakeholder management, and managing priorities, timelines, and tradeoffs.
• Strong technical and operational aptitude, including an understanding of operational workflows, system integrations, data flows, and configuration-driven platforms.
• Exceptional problem-solving and analytical skills with the ability to make data-informed decisions.
• A bias toward action with the ability to build scalable processes and deliver measurable business impact.
• Comfortable navigating ambiguity and thriving in a dynamic, fast-moving environment.

Pay & Perks:

💻 Fully remote opportunity with occasional travel up to 15% 

🩺 Medical, dental, vision, life, disability insurance, and Employee Assistance Program

📈 401K retirement plan with company match; flexible spending and health savings account

🏝️ Flex Time Off + company holidays

👶 Up to 14 weeks of paid parental leave

🐶 Pet insurance

The salary range for this position is $110,000 – $127,000 annually; as part of a total benefits package which includes health insurance, 401(k), and bonus. In accordance with applicable state laws, Cohere is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including but not limited to qualifications for the role, experience level, skillset, and internal alignment.

Interview Process*:

• Connect with Talent Acquisition for a preliminary phone screening
• Meet your Hiring Manager
• Behavioral Interview(s)
• Case Study

*Subject to change.

About Cohere Health:

Cohere Health's clinical intelligence platform and agentic AI-powered solutions connect health plans' strategic goals and providers' needs, optimizing the speed, cost, and quality of care. With an enterprise approach that streamlines payer-provider decision-making across the care continuum—including policy, prior authorization, payment accuracy, and more—the company improves collaboration and reduces burden, resulting in up to 8x ROI and 94% provider satisfaction.

With the acquisition of ZignaAI, we've further enhanced our platform by launching our Payment Integrity Suite, anchored by Cohere Validate™, an AI-driven clinical and coding validation solution that operates in near real-time. By unifying pre-service authorization data with post-service claims validation, we're creating a transparent healthcare ecosystem that reduces waste, improves payer-provider collaboration and patient outcomes, and ensures providers are paid promptly and accurately.

Cohere Health's innovations continue to receive industry-wide recognition. We've been named to the 2025 Inc. 5000 list and included in the Gartner® Hype Cycle™ for U.S. Healthcare Payers (2022–2025), and ranked as a Top 5 LinkedIn™ Startup for 2023 and 2024. We're backed by leading investors including Deerfield Management, Define Ventures, Flare Capital Partners, Longitude Capital, and Polaris Partners.

The Coherenauts, as we call ourselves, who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles. We believe that diverse, inclusive teams produce the most impactful work. Cohere is deeply invested in creating a supportive, growth-oriented environment where everyone can thrive.

We can't wait to learn more about you and meet you at Cohere Health!

Equal Opportunity Statement:

Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all. To us, it's personal.

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#BI-Remote

Job Description

SharkNinja is seeking a VP, Ecommerce – LATAM Pure Players to lead and scale our marketplace business across Latin America, with primary focus on Mexico and Brazil. This leader will own the full regional P&L and drive profitable growth across both 1P (Vendor) and 3P marketplace models.

The ideal candidate brings deep, hands-on experience managing both Amazon, Mercado Libre, with proven success operating in Mexico and ideally Brazil (both strongly preferred). This leader will combine strong marketplace fundamentals with business development expertise, including launching and scaling US-based brands into LATAM.

This role requires strong executive presence, with the ability to influence C-suite stakeholders internally and externally, lead high-stakes joint business planning, and represent SharkNinja as a strategic partner to Amazon and Mercado Libre leadership.

Key Responsibilities

LATAM Marketplace Leadership & P&L Ownership

• Own and drive the full LATAM P&L across Amazon and Mercado Libre, delivering revenue growth, margin expansion, and market share gains.
• Lead strategic joint business planning (JBP) with senior marketplace leadership, influencing long-term growth strategies and investment priorities.
• Define and execute the LATAM marketplace strategy across 1P and 3P models, optimizing channel mix, profitability, and scalability.
• Lead regional business development initiatives, successfully launching and scaling SharkNinja brands from the US into Mexico, Brazil, and broader LATAM markets.
• Optimize pricing, trade investment, and promotional strategy to maximize ROI and contribution margin.

Performance Optimization & Financial Rigor

• Own demand forecasting, inventory planning, and trade spend management to ensure forecast accuracy, in-stock excellence, and working capital efficiency.
• Drive performance across key marketplace levers including traffic, conversion rate, and average order value (AOV).
• Manage margin to contribution targets, balancing topline growth with bottom-line profitability.
• Establish disciplined operating cadences, KPIs, and performance dashboards to drive accountability across the region.

Cross-Functional eCommerce Pod Leadership

• Build and lead a high-performing, cross-functional LATAM eCommerce “pod” inclusive of Sales, Marketing, Digital/Advertising, Finance, and Supply Chain.
• Drive alignment between global brand strategy and localized marketplace execution.
• Elevate organizational capability in Mexico and Brazil, building scalable processes and local market expertise.
• Foster a culture of ownership, speed, and data-driven decision-making.

Executive Influence & Strategic Partnership

• Serve as the executive face of SharkNinja to Amazon and Mercado Libre leadership across LATAM.
• Influence senior internal stakeholders, including C-suite leaders, through clear financial storytelling, strategic recommendations, and performance transparency.
• Translate marketplace insights into actionable regional and global growth strategies.
• Navigate complex negotiations and trade-offs with confidence, credibility, and strong executive presence.

Qualifications & Experience

• Bachelor’s degree required; MBA preferred.
• 12+ years of progressive eCommerce leadership with full P&L ownership.
• Direct experience managing both Amazon and Mercado Libre marketplaces.
• Experience operating in Mexico or Brazil; experience in both strongly preferred.
• Proven experience managing both 1P (Vendor) and 3P marketplace models.
• Demonstrated success launching and scaling US brands into LATAM markets strongly preferred.
• Deep understanding of core marketplace business drivers, including:
• Demand forecasting and inventory planning
• Trade and marketing spend management
• Margin and contribution profitability
• Traffic, conversion, and AOV optimization
• Experience leading cross-functional eCommerce pod structures.
• Exceptional negotiation skills and executive-level communication capability.
• Strong analytical and financial acumen; advanced proficiency in Excel, Power BI, and marketplace analytics tools.

Job Description

About the Role

As a Partner Manager, you will help operationalize and scale Steer’s rapidly growing partner ecosystem across the automotive aftermarket—including parts/tire suppliers, shop management systems, marketing platforms, AI providers, and enterprise repair networks. Reporting directly to the Sr. Director of Partnerships, your mission is to turn strategic partner relationships into repeatable, high-performing growth engines. You will own the operational execution of our channel programs, integrations, and Directory-as-a-Service (DaaS) initiatives, ensuring our internal teams and external partners are aligned for long-term success.

This role is 100% remote and available to US-based candidates.  

You Are

• An Ecosystem Operator: Highly organized and process-driven, you thrive on turning complex inputs from partners, product teams, and industry trends into clear, actionable operational plans.
• A Collaborative Relationship Builder: You build deep trust with external partners and internal teams, taking time to understand mutual incentives and driving win-win outcomes.
• An Automotive & Tech Translator: You speak the language of the automotive aftermarket and seamlessly translate technical and strategic concepts so partners and internal teams can easily execute.
• A Scale-Minded Project Manager: You enjoy managing multiple cross-functional initiatives at once, taking ownership of the details that help turn high-level partnerships into tangible business results.

You Will

• Scale Partner Program Operations: Own end-to-end partner reporting (enrollments, incentives, and performance), coordinate announcements, manage enablements/assets, and streamline billing alongside RevOps and HubSpot teams.
• Drive Directory-as-a-Service (DaaS) Execution: Manage shop eligibility data, partner locator onboarding, and activation tracking, while coordinating cross-functionally with Sales, CS, and Marketing to convert partner-generated leads.
• Coordinate Integration Ecosystems: Manage day-to-day integration partner communications, align Product and Engineering teams on launch readiness, support beta testing, and maintain internal integration documentation.
• Manage Tech & Service Relationships: Act as the primary operational lead for marketing, loyalty, AI voice, and coaching partners—overseeing onboarding, issue resolution, and joint execution.
• Enable Internal Teams: Ensure Sales and Customer Success have the resources, collateral, and knowledge required to support and close partner-driven opportunities.

You Have

Must Have

• Industry & Ecosystem Experience: 4–7 years in partnerships, channel operations, or ecosystem management within the automotive aftermarket (automotive tech, repair SaaS, distribution, or repair networks).
• Domain Knowledge: Deep understanding of how independent repair shops operate, evaluate software, acquire customers, and purchase parts.
• Cross-Functional Project Management: Proven ability to coordinate complex, multi-party initiatives across Sales, CS, Product, Marketing, and RevOps.
• Operations & Systems Acumen: Strong organizational skills with hands-on experience using CRMs and reporting tools (HubSpot preferred).
• Ability to travel up to 25% of the time. 

Nice to Have

• Aftermarket Network: Existing relationships or a strong network within the automotive aftermarket industry.
• SaaS & Integration Familiarity: Direct experience with repair shop management systems, automotive SaaS integrations, or technology ecosystems.
• Channel & Marketplace Programs: Experience supporting channel partner programs, marketplace platforms, or locator/DaaS networks.

Interview Process

       1- Initial Screen – 30 min with Lead Recruiter

       2 – Hiring Manager Interview – 45 min with Sr. Director of Partnerships

       3 – Case Study Presentation – 60 min Assignment

       4 – Cross Functional Interviews (2) – 30 min with two senior stakeholders.                                                     

            Problem Solving Exercise – 60 min with Head of People

*We also require completion of the Wonderlic Assessment before the end of the process. This is done independently and takes about 20–30 min.

We Offer

• 100% remote work environment
• Medical, Dental, and Vision insurance within 30 days (100% employer-paid medical)
• Equity package
• Flexible PTO with a 15-day minimum
• Generous Parental Leave
• FSA and HSA options
• 401(k)
• Growth & Wellness Stipend
• WFH Equipment
• Chance to work with the latest technology
• A collaborative, high-ownership culture with clear opportunities for career growth

Job Description

Company Description

As the leader in Digital Employee Experience, Nexthink gives enterprises real-time visibility into how employees experience technology across devices, applications, networks, and digital workflows. Our platform helps IT teams move from reactive support to proactive, automated experience management: seeing issues, diagnosing root causes, fixing problems at scale, and increasingly using AI to deliver faster, more intelligent outcomes for employees. Nexthink describes its platform as a unified DEX data and automation layer with AI-powered IT agents and Spark, built to help teams decide, design, automate, and resolve employee issues instantly.

This is a rare opportunity to sell into a market that is still expanding, highly relevant to every CIO, and increasingly central to how enterprises think about productivity, AI adoption, employee experience, and operational efficiency. Nexthink has been recognized as a category creator and global leader in DEX, with recent investment activity valuing the company at $3 billion.

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Job Description

We are looking for an Enterprise Account Executive to drive new business revenue across the Northeast region. This is a high-impact, field-oriented role for a seller who can create demand, challenge customer thinking, and help large organizations reimagine what IT can deliver to the business.

Why this role matters

The next evolution of IT is not just about uptime. It is about experience, productivity, automation, and measurable business value.

As an Enterprise Account Executive at Nexthink, you will help CIOs, Digital Workplace leaders, End User Computing teams, Service Desk leaders, and IT Operations executives answer questions like:

• How do we find and fix technology issues before employees report them?
• How do we reduce ticket volume and improve service quality at scale?
• How do we measure whether employees are actually adopting new tools, including AI?
• How do we turn IT from a cost center into a driver of productivity and employee experience?
• How do we make digital work feel seamless?

You help customers rethink the operating model of enterprise IT.

What you will do

You will own new business growth across your assigned territory by building a strategic territory plan, creating executive-level demand, and driving complex enterprise sales cycles from initial engagement through close.

• Build, manage, and execute a regional sales strategy for the North Central territory.
• Prospect aggressively into enterprise accounts and develop qualified pipeline.
• Identify business pains tied to employee productivity, IT support, application adoption, digital transformation, and AI readiness.
• Engage multiple stakeholders across IT, Digital Workplace, End User Computing, Service Management, Infrastructure, Security, Procurement, and executive leadership.
• Evangelize Nexthink’s value proposition and educate customers on the rapidly evolving DEX category.
• Partner with Nexthink’s business development, marketing, channel, solution consulting, and professional services teams to create and advance opportunities.
• Lead discovery, business case development, executive presentations, proof-of-concept alignment, negotiation, and close.
• Manage customer expectations throughout evaluations and proof-of-concept cycles.
• Sell the full Nexthink solution, including software, services, and support, to ensure long-term customer success.
• Build trusted relationships that create expansion opportunities and durable customer value.
• Consistently exceed monthly, quarterly, and annual bookings targets.

Qualifications

What makes you a strong fit

You are a high-performing enterprise seller who knows how to create a market, not just respond to one. You are energized by new categories, complex problems, and executive conversations where you can connect technology to measurable business outcomes.

• 7+ years of enterprise technology sales experience in a fast-paced, competitive B2B SaaS or enterprise software environment.
• A proven record of quota overachievement, such as President’s Club, top rep performance, or consistent attainment above plan.
• Experience selling complex solutions to large enterprise IT organizations.
• Ability to evangelize emerging categories and educate buyers on new ways of solving business problems.
• Strong executive presence and the ability to sell across technical, operational, and business stakeholders.
• Discipline in territory planning, account strategy, pipeline generation, qualification, forecasting, and deal execution.
• Comfort managing proof-of-concept processes and aligning technical validation to business value.
• A consultative sales approach with strong discovery, storytelling, and value-selling skills.
• High ownership, urgency, resilience, and intellectual curiosity.
• Bachelor’s degree or equivalent experience.
• Sold disruptive or category-creating technology in an early-stage, high-growth, or market-expansion environment.
• A track record of opening new logos and building territory from the ground up.
• The ability to simplify complex technical concepts into clear business outcomes.
• A strong partner ecosystem mindset and experience working with channel, alliance, or services partners.
• The confidence to challenge customer assumptions while building trust.

Additional Information

We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace.

With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages.

Total Rewards @ Nexthink

At Nexthink, we offer one of the most comprehensive and generous benefits plans.  Your total rewards compensation package includes base salary and may also include a commission or performance bonus plan.  We provide our US employees with 100% covered company benefits that consist of health, dental, vision as well as access to life insurance, long-term disability, and accidental death/personal loss coverage. 

In addition, we offer: 

• 🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 15 days of holidays we offer), 11 company-paid holidays, and 3 extra days for volunteering.
• 🏡 Hybrid work model that balances office and remote work, with structured onboarding to foster connections and team integration.
• 📚 Free access to professional training platforms to explore your interests and enhance your skills.
• 🍼 Up to 16 weeks of paid leave for birthing parents/primary caregivers, 6 weeks for secondary caregivers.
• 💰 Plan for the future with a 401(k) plan featuring up to 4% company matching contributions, vesting immediately, to grow your retirement savings.
• 📣 Bonuses for referring successful hires after three months of continuous employment.

Base salary ranges are determined by country, role, level, experience, and skills. The range displayed on each job posting reflects Nexthink’s good faith determination of the minimum and maximum targets for new hire salaries across all US locations. Individual pay is determined by related factors, including job skills, experience, and relevant education or training, which may impact a final offer. Your Talent Acquisition Partner can share more about the specific salary range during the hiring process.
 

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Job Description

Recorded Future is seeking a technically credible, hands-on leader for the Sales Engineering team supporting our US Public Sector business. This role is ideal for a builder with deep security expertise, proven PreSales leadership, and experience navigating complex government environments. You’ll join as Recorded Future strengthens its dedicated US Government organization, backed by Mastercard and an established position in threat intelligence. This is a rare opportunity to lead a talented team and help shape the evolution of our Public Sector business.

What You’ll Do as the Senior Manager, Sales Engineering – US Public Sector

• Lead, coach, and develop a distributed team of Sales Engineers supporting Federal, DoD and Intelligence Community, Civilian, State, and Local Government customers.
• Establish a consistent operating model across team coverage, technical sales processes, performance expectations, and leadership visibility.
• Assess team capabilities and capacity, addressing development, hiring, performance, and career-growth needs.
• Partner with Public Sector sales leaders to clarify Account Director and Sales Engineer accountability and create a more proactive working model.
• Standardize technical discovery, demonstrations, Proof of Value engagements, technical validation, and post-sale handoffs.
• Lead from the front on strategic opportunities and help the team secure the technical win.
• Partner with Product, Professional Services, Intelligence Services, and Channel to improve customer outcomes and inform Public Sector strategy.

What You’ll Bring as the Senior Manager, Sales Engineering – US Public Sector

• 4+ years leading a Sales Engineering, PreSales, or technical selling organization within cybersecurity.
• Meaningful experience supporting Public Sector customers, ideally including Federal, DoD, or Intelligence Community organizations.
• Deep technical knowledge of threat intelligence and security operations, including SIEM, SOAR, APIs, integrations, and related technologies.
• Experience building or improving Sales Engineering processes, coverage models, operating rhythms, and performance visibility.
• A track record of developing mixed-tenure teams, hiring strong talent, and addressing performance gaps.
• The ability to personally support sophisticated discovery, demonstrations, Proof of Value engagements, and technical customer conversations.
• A hands-on, highly accountable leadership style with strong cross-functional and executive communication skills.

The base salary range for this full-time position is $179,500 – $251,000. Our salary ranges are determined by role, level, and location. The salary displayed reflects the range for new hire salaries for the position across all US locations. Within the range, individual pay is determined by state, work location and additional factors, including job-related skills, experience, and relevant education or training. This position may be eligible for incentive compensation, equity, and medical, dental, vision, life insurance and 401K. Your recruiter can share more about the specific details of the compensation and benefit package during the hiring process.

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