Job Description

About Acquia

Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.

Headquartered in Boston, MA, Acquia is a Great Place to Work-CertifiedTM company, is listed as one of the world’s top software companies by The Software Report, and is positioned as a market leader by the analyst community. We are Acquia. We are building for the future and we want you to be a part of it! 

Career Exploration at Acquia 

Our recruitment process is designed to empower you in making the most informed decisions. Acquia is committed to providing an inclusive, transparent, efficient, and educational interview experience that cultivates exploration into career opportunities at Acquia

You will discover the opportunity to grow your career here and learn from a global team that empowers you to exceed boundaries and achieve the extraordinary.

The Regional Account Manager will be responsible for delivering Renewal targets and upselling in specific accounts.This role will proactively engage in the day-to-day Account Management of accounts and must be be able to mitigate customer escalations and risks with the appropriate sense of urgency, and build strong cross-departmental relationships with other stakeholders in the organization.  This role will work directly with Sales, Technical Support, Operations, and Finance.

Acquia is seeking a candidate who can think strategically and execute tactically. He/She will be data and metrics driven, hands on, detail oriented, articulate and credible and have the ability to strategically work within accounts.

The specific responsibilities of the position include:

• Drive customer retention and identify upsell opportunities
• Responsible for account plan strategies that result in performance and/or improved customer experience
• Attend customer onsite visits, including ownership of key relationships in a client and hosting Quarterly Business Reviews and identify risk and opportunity
• Build relationships with strategic leadership level customer contacts
• Exceed quarterly renewal and net renewal goals   
• Partner with internal resources to resolve customer escalations or operational issues, and remove roadblocks from team
• Coordinate with business users and procurement to ensure timely renewals
• Identify Process inefficiencies and provides recommended solutions

Required Qualifications, Skills & Experience

• Proven track record of sustaining & growing complex relationships including closing the renewal and identifying up sell / cross sell opportunities
• Experience with running a high volume of accounts
• 2-5 years working in an account management role providing tech solutions to large enterprises  
• Ability to manage multiple systems and administration at once
• Has owned & exceeded a Quota
• Strong Forecasting and analytical skills
• Energetic, smart, dynamic, and strategic
• Strong executive presence; ability to influence decision making internally and externally at all levels; crisp, to the point & confident
• Ability to work effectively within a dynamic, fast paced and ever changing environment
• Good communicator with the ability to articulate a strong value proposition
• Meticulous attention to detail and high level of accountability are imperative
• Self-starter who can set and manage priorities
• Strong teamwork, communication & cross-group collaboration skills
• Must be able to proactively drive accounts and resolve customer escalations  with minimal oversight
• Bachelor degree is required

We are an organization that embraces innovation and the potential of AI to enhance our processes and improve our work. We are always looking for individuals who are open to learning new technologies and collaborating with AI tools to achieve our goals.

Acquia is proud to provide best-in-class benefits to help our employees and their families maintain a healthy body and mind. Core Benefits include: competitive healthcare coverage, wellness programs, take it when you need it time off, parental leave, recognition programs, and much more! 

Final compensation will be commensurate with your experience and will be determined by a variety of factors, including city of residence, relevant skillset, and job-related knowledge. The compensation range provided reflects the base pay only, not the full On-Target Earnings (OTE). This role is also eligible for variable compensation.

Acquia is an equal opportunity (EEO) employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veterans status or any other protected status or characteristic under federal, state or local law unrelated to the ability to perform the job.

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

GBS's primary goal is to ensure operational excellence across deal cycles, increase revenue through the development of transformative commercial constructs, and drive closure of Stripe's deal portfolio. The team's reach is widespread across Stripe, not exclusive to one sales segment or geographical region; GBS drives change across go-to-market, positively impacting Stripe users and cross-functional teams. GBS's priorities are set through the direction of Stripe leadership and executive vision, partnership with sales and cross-functional organizations, as well as user feedback and market insights.

What you’ll do

Stripe's Global Business Services (GBS) team is looking for a Deal Strategist to focus on the closure of custom and standard commercial deals. You will be responsible for deal lifecycle management and supporting cross-organizational alignment. This role requires a background in driving custom deals to closure, a strong understanding of pricing frameworks, and experience supporting sales through negotiations.

The candidate will have experience with SaaS products, pricing strategies, and supporting selling motions, along with strong communication skills. You will love this job if you are a natural relationship builder and process architect.

Responsibilities

• Manage end-to-end customer deals—drafting, editing, and reviewing agreements—while supporting the sales cycle to ensure deal terms align with business goals, reflect strategic priorities, and close as forecasted.
• Act as the primary point of contact between Sales, Legal, and other cross-functional stakeholders for deal-related questions, approvals, and escalations.
• Work directly with sales teams, sales leaders, services/support teams, and customers to advise on deal structures, establish compelling commercials, and drive resolution of customer issues.
• Advise sales teams on the best approach by understanding customer and partner requirements, while balancing custom terms with internal system constraints.
• Remove internal blockers and drive alignment across cross-functional teams including Product, Legal, Finance, and Accounting.
• Support complex negotiations involving bespoke commercial and legal agreements.
• Support the pricing and structuring of multi-threaded product use cases in all segments and industries, especially in highly competitive sales cycles.
• Quickly build credibility and trust with internal stakeholders.
• Demonstrate strong communication and persuasion skills when working with cross-functional partners and senior leaders.

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• BA/BS degree in Business, Technology, Finance, or Economics
• 6+ years of experience in deal strategy, procurement, pricing strategy, financial consulting, or legal
• Experience working in ambiguous, fast-scaling environments and comfortable operating with high agency
• Strong communication, presentation, negotiation, and project management skills
• Experience working in Payments and/or SaaS

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

The Tax Operations and Delivery team protects user trust by enabling accurate, reliable, and scalable tax operations supporting the TaxJar and Stripe Tax products. We partner closely with Product, Engineering, and cross-functional teams to solve operational challenges, support new capabilities, and continuously improve how tax operations are delivered. 

As our products, partnerships, and operational footprint continue to grow, how we execute becomes just as important as what we execute. The Operations Program Management role exists to strengthen how Tax Operations and Delivery plans, coordinates, and delivers strategic work by building repeatable operating mechanisms that improve alignment, clarity, and execution across the team and its partners. If you’re energized by improving how teams work, bringing structure to ambiguity, and building scalable ways for teams to execute together, you’ll have the opportunity to shape the future of Tax Operations. 

What you’ll do

We're looking for an Operations Program Manager to help improve how Tax Operations and Delivery executes. You’ll partner across Tax Operations, Product, Engineering, and other cross-functional stakeholders to design and operationalize repeatable execution mechanisms that improve planning, coordination, and delivery for key initiatives. 

This role is ideal for someone who enjoys bringing structure to ambiguity, simplifying complex organizational challenges, and building practical solutions that improve how teams work together. Your impact will be measured by the repeatable mechanisms you build that make operational excellence easier to achieve across the team. 

Responsibilities

• Design, maintain, and improve repeatable, lightweight execution mechanisms that track program status, communicate progress, surface execution risks on a regular cadence, and escalate blockers to the appropriate stakeholders.
• Partner closely with your immediate Ops team and one or two cross-functional leads across Tax Operations, Product, and Engineering to improve cross-functional planning, alignment, and execution of strategic initiatives
• Identify execution friction, process gaps, and process breakdowns, and recommend scalable improvements that strengthen operational effectiveness
• Establish meaningful metrics and reporting that provide visibility into execution health and support data-informed decision making
• Facilitate cross-functional reviews, planning sessions, and execution forums that help teams align, resolve blockers, and deliver measurable outcomes
• Monitor initiatives through rollout, evaluate outcomes, and drive follow-up improvements or remediation where needed

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 3+ years of demonstrated experience leading complex cross-functional initiatives from ambiguity to execution
• Demonstrated ability to identify friction and design scalable improvements that drive measurable outcomes
• Strong structured problem-solving and diagnostic thinking skills, with the ability to investigate issues, identify root causes, and design scalable solutions
• Excellent written and verbal communication skills, with the ability to influence stakeholders and drive alignment without direct authority
• Experience designing or improving operational processes, governance, or execution mechanisms that increased organizational effectiveness

Preferred qualifications

• Experience partnering closely with Product, Engineering, and Operations teams
• Experience establishing operating rhythms, planning processes, or organizational governance
• Experience in a high-growth SaaS, fintech, or operationally complex environment
• Familiarity with operational readiness, launch management, or change management practices
• Experience using operational metrics to measure execution health and drive continuous improvement
• Experience with AI, automation, or workflow tools to improve organizational effectiveness
• Lean Six Sigma, continuous improvement, or systems thinking experience

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

In this role, you would join Stripe's Vulnerability Management team, whose mission is to "Surface vulnerabilities at scale across Stripe." Our vision is to create a culture of continuous excellence in managing vulnerabilities. We want to enhance customer trust by giving users context about threats and vulnerabilities affecting Stripe's systems. We aim to be a key partner in Stripe's risk management by providing visibility into vulnerabilities across Stripe's products and services.

What you’ll do

As a Software Engineer focused on Vulnerability Management at Stripe, you will use your software engineering expertise to find and prioritize vulnerabilities in our systems. Working closely with engineers across the company, you will drive the timely remediation of discovered vulnerabilities, playing a key role in Stripe's overall security and risk strategy.

In addition, you will continuously improve Stripe's security defenses by enhancing our vulnerability management processes and selecting effective scanning tools to uncover weaknesses.

Your core responsibilities as a Vulnerability Management Software Engineer will involve building data- and agent-backed systems to surface vulnerabilities across Stripe. In addition, you will coordinate fixes to prevent exploits that could impact Stripe or our users and serve as an advisor on security risks. All of this requires collaborating cross-functionally to advocate for practices that strengthen the safety of Stripe's systems and data.

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Responsibilities

• Identify vulnerabilities using automated tools and triage them appropriately
• Collaborate with other teams to drive remediation of vulnerabilities
• Contribute to our overall security and risk management strategy
• Continuously improve our security posture, processes, and tools

Minimum requirements

• 2+ years of industry software engineering experience (does not include internships or co-ops)
• Software engineering experience within the security domain
• Empathy, strong communication skills and a deep respect for the power of collaboration
• Excellent problem-solving skills and attention to detail
• High standards for code quality and a constructive attitude to help others raise the bar

Preferred qualifications

• An ability to think creatively and holistically about reducing risk in a complex environment
• Familiarity with automated vulnerability identification tools and triage
• Delivery of successful projects using agents to automate human review processes

By joining our team, you will have an unprecedented opportunity to put the global economy within everyone’s reach, securely.

Who We Are

Evergreen Nephrology partners with nephrologists to transform kidney care through a value-based, person-centered, holistic, and comprehensive approach to kidney care. We believe patients living with kidney disease deserve the best care. We are committed to improving patient outcomes and improving quality of life by delaying disease progression, shifting care to the home, and accelerating kidney transplants.

We help nephrologists focus on the right patients at the right time across the full care spectrum. We do this by providing them with the best-in-class interdisciplinary clinical resources, analytical insight and tools, and services to patients. We listen to the needs of our patients, our employees, and our client partners, continually working to push beyond the status quo in which the care system manages patients today.

Who You Are

You are devoted, compassionate, and enjoy being on the front lines of healthcare, changing the lives of patients by supporting them and the team by focusing on customers. You’re excited about being part of a team that is building a healthcare delivery model that ensures the highest possible quality of life and best outcomes for those in our care. You believe people living with kidney disease deserve the best person-centered, holistic, comprehensive care and want to influence the healthcare system to drive towards that. You thrive in innovative and evolving environments with high rates of change.

Your Role

The Evergreen Chronic Care Management (CCM) Care Coordinator supports proactive care coordination services for patients with complex chronic conditions, including chronic kidney disease (CKD), hypertension, diabetes, cardiovascular disease, and related comorbidities. Working under Evergreen’s clinical supervision, the Care Coordinator conducts patient outreach, creates, maintains, and reinforces established care plans, supports documentation compliance, and coordinates communication between patients, providers, and healthcare partners.

This role is outreach-driven and operationally focused, requiring strong organization, patient communication skills, and the ability to manage a high-volume patient panel. Experience supporting nephrology or CKD patient populations is strongly preferred.

The program uses SMS as the first-line channel for patient engagement, with phone outreach used when appropriate.

While this position is fully remote, you must be able to work 8:00am – 5:00pm in the pacific time zone.

Role Responsibilities

Some responsibilities may vary based on specific patient programs, but this role's primary duties include the following:

• Patient Enrollment & Eligibility
  • Support CCM patient enrollment and onboarding activities.
  • Verify eligibility based on Evergreen and payer program guidelines.
  • Ensure patient consent documentation is completed prior to outreach.
  • Proactively maintain patient engagement regularly.
  • Identify inactive or non-engaged patients and escalate appropriately.
• Patient Outreach & Engagement
  • Conduct text & telephonic outreach to enrolled CCM patients weekly.
  • Achieve required engagement time standards aligned with Medicare CCM billing requirements.
  • Support achievement of required engagement time for billing compliance.
  • Reinforce provider-directed care plans during patient interactions.
  • Identify barriers to adherence including medication access, transportation, or social needs.
• Expected activities include:
  • High-volume outbound patient calling and texting.
  • Follow-up outreach attempts.
• Documentation & Billing Compliance
  • Document patient interactions accurately within the CCM patient management platform and EHR systems.
  • Track engagement time consistent with Medicare CCM billing requirements.
  • Maintain audit-ready documentation standards.
  • Ensure HIPAA and PHI compliance.
• Patient Care Coordination & Clinical Workflow
  • Facilitate patient access to their referring provider and clinical staff.
  • Support care transitions following hospitalizations or ED visits.
  • Coordinate referrals and follow-up appointments.
  • Escalate symptom concerns or medication issues to licensed clinical staff.
• Preferred experience includes:
  • Chronic kidney disease patient populations.
  • Dialysis patient coordination.
  • Medication adherence monitoring.
  • Kidney transplant or specialty referrals.
• Technology & Communication
  • Utilize CCM platform and EHR systems daily.
  • Manage patient messaging workflows.
  • Collaborate with remote clinical and operational teams.

Required Qualifications

• Certified Medical Assistant
• Bilingual (Spanish/English)
• 1–3 years healthcare experience
• Chronic disease or nephrology experience is preferred.
• Strong clinical assessment, communication, and documentation skills.
• Comfortable working in two systems (EHR + CCM platform) simultaneously.
• Ability to manage a structured, metric-driven workflow with reliability.
• Intermediate skills with MS Office Suite of products including Outlook and Teams
• Able to work effectively in a primarily remote environment:
  • Home internet must support a minimum download speed of 25 Mbps and upload speed of 10 Mbps. Cable, Fiber, or DSL connections hardwired to the internet device are recommended
  • Evergreen will provide remote employees with telephony applications and equipment to meet the business requirements for their role
  • Employees must work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Preferred Qualifications

• Experience in chronic disease management
• Prior work in virtual care, remote nursing, or telehealth programs.
• Familiarity with CCM regulatory requirements.
• Strong patient education and motivational interviewing skills.

Compensation

The pay range for this role is $45,000 to $52,000 annually. Exact pay is determined based on experience, education, demand for the role, and other role-specific factors.

This role is also eligible for a bonus.

Benefits

Evergreen Nephrology’s total rewards program is designed to support you in and outside of work. You can expect:

• Paid time off starting at 4 weeks for full-time employees
• 12 paid holidays per year
• Medical, dental, vision and life insurance, including an HSA with employer match
• Reimbursement for continuing medical education for eligible roles
• A 401(k) program where Evergreen matches up to 4% of contributions after six months of tenure
• Paid parental leave
• A robust training and development program that starts with onboarding and continues throughout your career with Evergreen Nephrology

Evergreen Nephrology is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any other protected category under local, state or federal laws.

If you are an applicant with a disability who requires reasonable accommodation for any part of the hiring process, please contact us for assistance at recruiting@evergreennephrology.com.

Who We Are

Evergreen Nephrology partners with nephrologists to transform kidney care through a value-based, person-centered, holistic, and comprehensive approach to kidney care. We believe patients living with kidney disease deserve the best care. We are committed to improving patient outcomes and improving quality of life by delaying disease progression, shifting care to the home, and accelerating kidney transplants.

We help nephrologists focus on the right patients at the right time across the full care spectrum. We do this by providing them with the best-in-class interdisciplinary clinical resources, analytical insight and tools, and services to patients. We listen to the needs of our patients, our employees, and our client partners, continually working to push beyond the status quo in which the care system manages patients today.

Who You Are

You are devoted, compassionate, and enjoy being on the front lines of healthcare, changing the lives of patients by supporting them and the team by focusing on customers. You’re excited about being part of a team that is building a healthcare delivery model that ensures the highest possible quality of life and best outcomes for those in our care. You believe people living with kidney disease deserve the best person-centered, holistic, comprehensive care and want to influence the healthcare system to drive towards that. You thrive in innovative and evolving environments with high rates of change.

Your Role

As a Licensed Practical Nurse (LPN) with Evergreen Nephrology, you are responsible for conducting monthly clinical check-ins, identifying and addressing clinical concerns, reinforcing care plans, escalating issues appropriately, and ensuring clinical documentation accuracy across both the EHR and partner technology platform. This position requires clinical judgment, licensed expertise, and the ability to support patients between office visits while collaborating closely with Evergreen’s providers, care teams, and leadership. LPNs are essential to delivering a safe, compliant, clinically credible Connected Care Program.

The program uses SMS as the first-line channel for patient engagement, with phone outreach used when appropriate.

While this position is fully remote, you must be able to work from 8:30am – 5pm in the pacific time zone.

Role Responsibilities

Some responsibilities may vary based on specific patient programs, but this role's primary duties include the following:

• Patient Engagement & Outreach
  • Perform monthly CCM touchpoints for assigned patient panels.
  • Build strong, ongoing relationships with patients and caregivers through regular outreach.
  • Review patient chart data (diagnoses, kidney disease history, medications, labs, imaging, treatment cycles) before calls.
  • Explain CCM participation and reinforce program benefits.
• Clinical Assessments & Judgment
  • Conduct structured symptom assessments (pain, fatigue, neuropathy, SOB, nausea, etc.).
  • Evaluate changes in condition using licensed clinical judgment.
  • Assess medication adherence issues, side effects, or confusion about regimen.
  • Identify clinical red flags requiring escalation (e.g., worsening symptoms, new SOB, uncontrolled pain, concerning vitals).
• Escalation, Coordination & Provider Communication
  • Escalate urgent issues based on defined triage pathways (same-business-day or immediate).
• Collaborate with the provider team on symptom changes, new concerns, or medication-related issues.
  • Route EHR messages with clinically relevant documentation.
  • Assist in coordinating care: scheduling follow-up, arranging labs, ensuring nephrology appointments are kept, and reducing missed care.
• Care Plan Reinforcement & Patient Education
  • Reinforce provider-developed CKD and chronic disease care plans.
  • Provide clinical explanation of symptom management instructions (within LPN scope).
  • Support adherence to medications, lifestyle changes, and follow-up instructions.
  • Identify social, behavioral, or access barriers and determine appropriate interventions or referrals.
• Documentation, EHR Updates & Compliance
  • Document all patient interactions clearly in both the EHR and CCM patient management platform.
  • Track and log qualifying CCM time accurately for billing compliance.
  • Ensure documentation meets regulatory, internal QA, and partner expectations.
  • Maintain high call quality and adherence to scripting and workflow pathways.
• Quality, Performance & Continuous Improvement
  • Maintain or exceed:
    • ≥80% monthly engagement
    • ≥90% billable conversion
    • High QA/documentation accuracy scores
  • Participate in peer reviews, QA audits, coaching sessions, and continuous education.
  • Identify recurring patient needs and communicate trends to the Program Manager.
• Other duties consistent with this role, as assigned.

Required Qualifications

• Active LPN or Licensed Vocational Nurse (LVN) license
• Bilingual (Spanish/English)
• Minimum 1–2 years of clinical experience in:
  • Ambulatory care
  • Population health
  • Care coordination
  • Case management
• Strong clinical assessment, communication, and documentation skills.
• Comfortable working in two systems (EHR + CCM platform) simultaneously.
• Ability to manage a structured, metric-driven workflow with reliability.
• Intermediate skills with MS Office Suite of products including Outlook and Teams
• Able to work effectively in a primarily remote environment:
  • Home internet must support a minimum download speed of 25 Mbps and upload speed of 10 Mbps. Cable, Fiber, or DSL connections hardwired to the internet device are recommended
  • Evergreen will provide remote employees with telephony applications and equipment to meet the business requirements for their role
  • Employees must work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Preferred Qualifications

• Experience in chronic disease management
• Prior work in virtual care, remote nursing, or telehealth programs.
• Familiarity with CCM regulatory requirements.
• Strong patient education and motivational interviewing skills.

Compensation

The pay range for this role is $55,000-$65,000 annually. Exact pay is determined based on experience, education, demand for the role, and other role-specific factors.

This role is also eligible for a quarterly bonus.

Benefits

Evergreen Nephrology’s total rewards program is designed to support you in and outside of work. You can expect:

• Paid time off starting at 4 weeks for full-time employees
• 12 paid holidays per year
• Medical, dental, vision and life insurance, including an HSA with employer match
• Reimbursement for continuing medical education for eligible roles
• A 401(k) program where Evergreen matches up to 4% of contributions after six months of tenure
• Paid parental leave
• A robust training and development program that starts with onboarding and continues throughout your career with Evergreen Nephrology

Evergreen Nephrology is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any other protected category under local, state or federal laws.

If you are an applicant with a disability who requires reasonable accommodation for any part of the hiring process, please contact us for assistance at recruiting@evergreennephrology.com.

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

Strategy & Analytics (S&A) maximizes and accelerates Operations' ability to make Stripe work for our users. We aspire to be the COOs for Stripe Ops, working cross-functionally with global teams to help run the day-to-day business and articulate and achieve the longer term, high effort, high value strategic priorities. We take a data-driven approach that combines strategy and analytics to help Ops leaders solve their most complex and most important issues while also driving the business planning and operational cadence end-to-end, from strategy to goal-setting to execution.

What you’ll do

In this role, you’ll be the go-to expert for your business area. You’ll be hands-on and responsible for delivering critical insights, ensuring data driven decision making is at the core of what we do. You’ll also partner with leadership to drive business strategy, planning, goal-setting and performance tracking. You may also scope and lead mission critical projects and execute on strategic initiatives. 

Responsibilities

• Metrics & Insights: Wrangle large, highly complex datasets using SQL into actionable insights and become the data expert for your business area. Develop metrics and large-scale dashboards to track the health of our user-facing and internal teams. Perform analyses (using SQL & other analytical tools/languages), identify trends, conduct research, build models, all to deliver objective, critical insights that can inform leadership of opportunities, risks, and strategic priorities.
• Communicate with executives: Create narratives and documents that tell the story of your business area to influence senior Operations leadership and Stripe executive team decision making
• Stakeholder management: Influence and drive cross-functional change by partnering with stakeholders across a wide internal network of globally distributed teams, including Ops, Finance, Data Science, Product/Engineering, and more
• Drive operational excellence: Design, optimize and drive operational reviews and rhythm of the business. Guide the planning and goal-setting process for your business area, as well as progress checks throughout the year. Bring and consistently apply a ROI lens to all operational decisions, so we can make better-informed trade-offs
• Support planning: support with forecasting/planning processes for Financial Crimes, including near/medium/long-term planning, to enable leadership to make strategic decisions

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 5+ years of prior experience in analytical and strategic roles in management consulting, Operations, Support, Risk  or Financial Services
• Outstanding analytical ability, expert in SQL and understanding of data relationships
• Outstanding communication, presentation skills & stakeholder management skills
• Experience working in or with Operations, Support, Risk, Trust & Safety, Financial Crimes, or Financial Services
• Expertise working cross-functionally and with globally distributed teams to drive business and operational goals using data
• Ability to connect the big picture to minute details, toggling between them to set and operationalize strategy

Preferred qualifications

• • Experience working in fast-paced environments (e.g. high-growth internet or software company, management consulting)
  • Structured problem solving skills, combined with strong business acumen.
  • Experience with Tableau

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

The Link Partnerships team sources, develops, and manages relationships with the payments ecosystem partners that power Link, Stripe's consumer wallet. Our team drives the growth and utility of Link by building partnerships with card networks, card issuers, local payment methods, crypto providers, and emerging commerce platforms. We execute on high-impact, cross-functional initiatives that expand Link's acceptance, improve performance, and enable new payment experiences—including agentic commerce. These partnerships have a significant impact on Stripe and the products used by millions of our users.

What you’ll do

We're looking for a Partner Development Manager who builds and manages Link's payments partnerships with card networks, card issuers, local payment method providers, and crypto and stablecoin providers. You'll own the strategy and execution of partnerships that expand Link's payment capabilities, improve transaction performance, and position Link as the default payments layer for agentic commerce. You'll negotiate commercial agreements, drive technical integrations, and shape Link's payments roadmap in collaboration with these partners. As part of these efforts, you'll collaborate closely with cross-functional stakeholders, including Product, Engineering, Legal, Finance, Risk, and others. You'll also lead relationship management and partner closely with external partners' executive leadership.

Responsibilities

• Define and execute Link's payments partnership strategy across card networks, card issuers, local payment methods, and crypto and stablecoins
• Negotiate and manage commercial agreements with payment partners that expand Link's acceptance footprint, improve authorization rates, and unlock new payment capabilities
• Develop a deep understanding of the card network and issuer landscape—including scheme rules, tokenization frameworks, authentication protocols, and competitive dynamics—to inform partnership strategy
• Drive partnerships that enable Link to serve as the payments layer for agentic commerce, working with networks and issuers to establish rules, liability frameworks, and technical standards for agent-initiated transactions
• Gather inputs from and coordinate with internal cross-functional stakeholders (including product, risk, compliance, engineering, and security) to drive creation and execution of partner strategy including our global LPM roadmap
• Work closely with Product and Engineering to define requirements and shape Link's payments product roadmap based on partner capabilities and market opportunities
• Identify partner stakeholders who will champion Stripe, educate them about Link's value proposition, and build alignment between Stripe and our partners' executive teams
• Identify and effectively analyze new partnership opportunities, ultimately making recommendations to relevant decision makers and cross-functional stakeholders
• Exhibit an operationally focused mindset, with an ability to lead teams through complex relationship management activities by setting a clear vision and running tight processes

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

You're a skilled dealmaker and a strategist by nature. You understand how to work closely with Product and Engineering teams and can formulate partner strategies that drive tangible and measurable results. You're energized by the intersection of payments infrastructure and emerging commerce models, and you see the opportunity to define how payments work in an agentic world.

Minimum requirements

• 10+ years of experience in partnerships, business development, corporate development, or related field
• 5+ years of experience in or working closely with card networks, card issuers, digital wallets, or payments infrastructure providers
• 3+ years of experience negotiating commercial deals with partners, including scaling such deals across multiple partners
• Strong communication skills, in both verbal and written form, and ability to influence stakeholders across a wide variety of functions, including at executive levels
• Technical acumen, especially an ability to understand product strategy and use this understanding to define requirements for scaling products through partnerships
• Experience developing partnership strategies and identifying, sourcing, and analyzing new partnership opportunities in greenfield segments
• Strong agency, can handle ambiguity in a fast-moving organization, and thrives on a high level of autonomy and responsibility

Preferred qualifications

• Familiarity with card scheme rules, tokenization (network tokens, device tokens), authentication frameworks (3DS, SCA), and issuer-side authorization optimization
• Experience with emerging payment models such as agentic commerce, embedded payments, or programmable payment flows
• Experience building a new partnership category or vertical from zero—defining the strategy, establishing first partnerships, and scaling the program