Job Description

Opportunity Overview: 

Client Support Specialist serves as this role  plays a critical role in investigating, triaging and prioritizing issues related to our technology. Your dedication to investigating complex technical issues and delivering exceptional customer service will be instrumental in enhancing the overall experience of our clients and contributing to the success of our organization.

What you’ll do:

• Bug Investigation, triage and resolution: 
• Promptly and thoroughly investigate product bugs using all available resources, within assigned timeframes   
• Diagnose and troubleshoot technical issues reported by clients, looking to gather comprehensive information to share with other stakeholders 
• Determine which bugs you are able to resolve and promptly resolve these
• Document findings and follow processes for clear process flows 
• Partner with product and technical teams for rapid resolution of “mission critical” bugs, corralling key stakeholders and providing timely updates as needed
• Prioritization: 
• Work with stakeholders to understand the impact of bugs to users and the larger    business
• Use judgment to assess relative priorities of various issues
• Document and communicate priorities clearly according to protocol 
• Communication and cross-functional collaboration: 
• Provide timely and clear updates to all involved stakeholders 
• Partner with stakeholders with empathy to understand their needs 
• “Translate” stakeholders’ needs and asks into actionable directives for technical teams 
• Document and communicate clearly about known issues and workarounds 
• Trend monitoring and process improvement: 
• Monitor bugs for trends and larger improvement opportunities 
• Proactively partner to improve our bug management process 

What you’ll need:

• Bachelor's degree in Computer Science, Information Technology, Healthcare Informatics, or a related field (preferred)
• 2+ years proven experience in providing technical support for healthcare technology products or software applications.
• Strong analytical and problem-solving skills with the ability to diagnose and resolve complex technical issues effectively.
• Excellent communication skills, both written and verbal, with the ability to communicate technical concepts to non-technical stakeholders.
• Customer-centric approach with a passion for delivering exceptional customer service and building long-term relationships.
• Ability to thrive in a fast-paced environment, prioritize tasks, and manage multiple support cases simultaneously.
• Familiarity with ticketing and support systems for incident tracking and reporting (e.g., JIRA, Zendesk).
• Understanding of software development and quality assurance processes is advantageous.
• Certifications in relevant healthcare IT or technical support areas will be considered a plus.
• Familiarity with ticketing and support systems for incident tracking and reporting (e.g., JIRA, Zendesk).
• Understanding of software development and quality assurance processes is advantageous.
• Certifications in relevant healthcare IT or technical support areas will be considered a plus.

Pay & Perks:

💻 Fully remote opportunity with about 5% travel

🩺 Medical, dental, vision, life, disability insurance, and Employee Assistance Program 

📈 401K retirement plan with company match; flexible spending and health savings account 

🏝️ Flex Time Off + company holidays

👶 Up to 14 weeks of paid parental leave 

🐶 Pet insurance  

The salary range for this position is $55,000 to $60,000 annually; as part of a total benefits package which includes health insurance, 401k and bonus. In accordance with state applicable laws, Cohere is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including but not limited to qualifications for the role, experience level, skillset, and internal alignment. This role is not eligible for hire in: NY, CA, CO, WA.

Interview Process*:

1. Connect with Talent Acquisition for a Preliminary Phone Screening
2. Meet your Hiring Manager!
3. Take Home Assessment
4. Behavioral Interview(s)

*Subject to change

About Cohere Health:

Cohere Health’s clinical intelligence platform and agentic AI-powered solutions connect health plans’ strategic goals and providers’ needs, optimizing the speed, cost, and quality of care. With an enterprise approach that streamlines payer-provider decision-making across the care continuum–including policy, prior authorization, payment accuracy, and more–the company improves collaboration and reduces burden, resulting in up to 8x ROI and 94% provider satisfaction. 

With the acquisition of ZignaAI, we’ve further enhanced our platform by launching our Payment Integrity Suite, anchored by Cohere Validate™, an AI-driven clinical and coding validation solution that operates in near real-time. By unifying pre-service authorization data with post-service claims validation, we’re creating a transparent healthcare ecosystem that reduces waste, improves payer-provider collaboration and patient outcomes, and ensures providers are paid promptly and accurately.

Cohere Health’s innovations continue to receive industry wide recognition. We’ve been named to the 2025 Inc. 5000 list and in the Gartner® Hype Cycle™ for U.S. Healthcare Payers (2022-2025), and ranked as a Top 5 LinkedIn™ Startup for 2023 & 2024. Backed by leading investors such as Deerfield Management, Define Ventures, Flare Capital Partners, Longitude Capital, and Polaris Partners. 

The Coherenauts, as we call ourselves, who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles. We believe that diverse, inclusive teams make the most impactful work. Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone.

We can’t wait to learn more about you and meet you at Cohere Health!

Equal Opportunity Statement: 

Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all.  To us, it’s personal.

#LI-Remote

#BI-Remote

Job Description

(Remote in UTC+1 and UTC+2 time zones, Series B DevTools SaaS)

Join Checkly as a Senior Sales Engineer and empower developers and agents to own and ensure application performance and reliability – from pull request to post-mortem!

Checkly is the active reliability layer for developers and agents. We unify testing, synthetic monitoring, and observability into a single AI-native workflow, so engineering teams (and the agents shipping alongside them) can catch issues before customers do.

Our platform is trusted by teams at Vercel, CrowdStrike, 1Password, Airbus, Mistral, ServiceNow, and Fastly. In 2024, we raised $20M in Series B funding from Balderton, CRV, and Accel to take things to the next level.

That’s where you come in. As a part of our Sales team, you’ll play a key role in expanding our reach, building relationships with engineering teams, and showing them why Checkly is the best solution out there.

We care about building a team where people of all backgrounds are encouraged to do their best work. To achieve this we built a flexible and async-first startup environment with inclusive benefits and full transparency about how we pay.

What you’ll do

We’re looking for a Senior Sales Engineer to ensure our customers get the best out of Checkly.

• You will become an expert on Checkly and the Monitoring space, helping drive the Monitoring as Code revolution, and solve real customer problems.

• You will work with some of our most valuable customers in different stages across pre- and post-sales.

• You will assist prospects with the technical evaluation of Checkly, from first demo to the successful implementation of Checkly. You will own this process.

• You will speak with our customers directly and share your learnings with Product and Engineering, helping shape Checkly.

• As part of your role you will assist in continuously improving technical documentation, processes and policies.

• During your onboarding you will be involved in our Customer Support to learn our platform inside out and understand our customers. After that, you will chip in Support when needed from time to time.

What you should have

• Strong technical skills that allow you to read, write and debug code (Javascript/Node.js preferred).

• 5+ years experience in a Solutions Engineering, Sales Engineering, a Customer Solutions or a Forward Deployed Engineer role.

• Experience working in dev-tools SaaS companies. Observability, monitoring, or testing background is preferred, but not required.

• Ability to use AI tools to accelerate customer-facing work: researching prospect environments, generating tailored demo code, building proof-of-concept repos etc. We build with Claude Code, Codex, and similar tools.

• Ability to be autonomous and self-motivated in a remote-first work environment, while you also enjoy getting to know your colleagues and helping others.

• Exceptional empathy and curiosity. You love working with customers and take pride in seeing them succeed.

• Proactive and ownership-oriented mindset to help build long-lasting partnerships with Checkly’s customers.

• Excellent spoken and written English skills.

• Located in Europe, UTC+1 and UTC+2 time zones.

Why us?

• Transparent salary (more info below)

• Become part of a fast-growing, and international team where your work matters. Your impact won’t get lost in layers of bureaucracy.

• Stock options

• 27 days of paid vacation

• Paid sick leave & up to 14 weeks of paid parental leave

• Annual company on-site

• Employment & contractor options

Find out more here.

What we pay

Fair, competitive, and transparent pay is very important for us. Therefore we work with a standardized salary calculator that includes several factors such as seniority level as well as location.

For this role, there’s a 70% base salary – 30% commission split. The range is

• €115k-€140k OTE for someone in a similar cost of market as Spain, Poland, Portugal etc.

• €127k-€150k for someone in a similar cost of market as UK, Germany etc.

Apply

If this sounds interesting, please apply! Studies by several different sources have shown that on average men will apply for a job if they meet 60% of the application requirements. Women, non-binary people and POC will seek to match a much higher percentage of requirements before applying. If you’re not sure you’re the right fit, apply anyway and let us know what you bring to the table. We’d love to hear from you!

We’re all about being transparent and setting clear expectations. That’s why we’ve put together our hiring playbook and open-sourced our employee handbook. There you’ll find a sneak peek of who we are, how we work and what you can expect in our hiring process.

Job Description

At Rapid7, we translate high-priority strategic vision into operational realities that keep a $1B+ enterprise moving forward. We are seeking a Strategy & Transformation Analyst to conduct rigorous strategic and financial analysis, evaluate M&A opportunities, and act as a strategic partner to leaders across the business.

About the Team

The Transformation team is a newly created group positioned to work directly alongside executive leadership and across all areas of the business. Acting as the bridge between strategic planning and high-impact execution, the team is dedicated to driving key corporate strategy and transformational initiatives that shape the future of our organization.

About the Role

As a Strategy & Transformation Analyst, your primary responsibility will be to drive corporate strategy, evaluate market opportunities, and support M&A execution.

• Serve as a strategic partner to business leaders on critical topics including product strategies, market entry, competitive positioning, operational improvement, and customer opportunity capture.

• Create complex financial models to evaluate strategic scenarios and conduct valuation analyses using DCF, comparable companies, precedent transactions, and sum-of-the-parts methodologies.

• Evaluate potential targets, partners, and investments while helping prepare deal materials (teasers, info memos, management presentations, term sheets).

• Support due diligence by coordinating with cross-functional teams to identify risks and opportunities.

• Conduct market research and competitive analysis to assess industry trends, track deal activity, and evaluate the financial performance of peer companies and adjacent sectors.

• Synthesize complex findings into executive-ready PowerPoint decks and presentation materials for strategic discussions with executive leadership and the Board.

• Support the development and maintenance of Rapid7’s annual and long-range strategic plans, helping align company priorities with market opportunities.

The skills and qualities you’ll bring include

• Bring 1.5–3+ years of investment banking, corporate development, or corporate strategy experience with a heavily quantitative background.

• Demonstrate proven ability to build financial models from scratch and apply core valuation methodologies (DCF, comps, precedents) to evaluate corporate strategy bets and M&A opportunities.

• Possess exceptional writing and presentation skills, with a track record of translating complex analyses into concise, executive-ready presentations to foster commitment from stakeholders.

• Hold strong familiarity with M&A execution processes, due diligence, deal documentation, and competitive landscape analysis.

• Demonstrate a deep interest in enterprise technology, SaaS metrics, deal activity, and how tech companies scale and transform.

• Manage multiple parallel work streams independently by establishing ownership, clear expectations, and holding self and others responsible for driving outcomes.

• Build a global network and work across boundaries with cross-functional business leaders to deliver sustainable improvements that create business and customer value.

• Apply a strong understanding of self to adapt to group dynamics, leverage agility, and navigate complex strategic scenarios.

• Embody our core values to foster a culture of excellence that drives meaningful impact and collective success.

We know that the best ideas and solutions come from multi-dimensional teams. That’s because these teams reflect a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don’t be shy – apply today.

#LI-PK2 #LI-Remote

About Rapid7

At Rapid7, our vision is to create a secure digital world for our customers, our industry, and our communities. We do this by harnessing our collective expertise and passion to challenge what’s possible and drive extraordinary impact. We’re building a dynamic and collaborative workplace where new ideas are welcome.

Protecting 11,500+ customers against bad actors and threats means we’re continuing to push the envelope just like we’ ve been doing for the past 20 years. If you ’re ready to solve some of the toughest challenges in cybersecurity, we’re ready to help you take command of your career. Join us.

Rapid7, Inc. is committed to fair and equitable compensation practices. A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, and certifications. We evaluate compensation decisions on a case-by-case basis, and it is not typical for an individual to be hired at the very top of the salary range.

The annual salary range for this role, depending on location, is:

United States: $78,200.00 – 105,800.00 USD Annual

Salary ranges may vary based on geographical location. This range does not include variable/incentive compensation, equity and benefits (where applicable/eligible).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or any other status protected by applicable national, federal, state or local law.

Job Description

Description

Qualifications

About Us

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran’s status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Fair Chance Notices

• California
• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco

Job Description

Description

About the Team

The Enterprise Data & Data Science organization provides centralized product, platform, and technology support for Data Science teams across Liberty Mutual. Our team focuses on enabling the development, deployment, and adoption of AI/ML solutions through shared platforms, reusable capabilities, and enterprise-scale data science practices. We partner closely with Data Scientists, Engineers, Architects, and business stakeholders to accelerate innovation, improve operational efficiency, and help deliver business value through AI and machine learning.

Description

The Director, Data Science Product Management supports the organization, prioritization, and delivery of a portfolio of data science work that enables machine learning and AI solutions across Liberty Mutual. This role develops and drives product vision, represents the voice of the customer, and partners closely with Data Scientists, Engineers, Architects, and business stakeholders to deliver measurable business value.

This role serves as the Product Owner for a portfolio of data science enablement capabilities, partnering with engineering teams to translate customer needs into prioritized roadmaps, backlogs, and delivered solutions.

This role is ideal for a candidate who combines strong data science or technical expertise with product thinking and stakeholder leadership. Success requires the ability to understand the needs of Data Scientists, evaluate technical solutions, and translate complex technical concepts into product decisions and business outcomes.

This position may be filled as an Assistant Director or Director I, Data Science based on experience.

Asst Director, Data Science Product Management: $125,300 – $176,800

Dir I, Data Science Product Management: $142,800 – $201,300

Responsibilities

• Develop and drive product vision, roadmap, and prioritization for a portfolio of data science enablement capabilities.
• Develop business value estimates and success measures to inform prioritization and evaluate outcomes.
• Represent the voice of the customer and incorporate stakeholder feedback into product decisions.
• Partner with Data Scientists, Data Engineers, Software Engineers, and Architects to support the development, deployment, monitoring, and adoption of machine learning and AI solutions.
• Explore and evaluate technical solutions that improve model development, deployment, operational efficiency, and user experience.
• Drive the development and adoption of reusable patterns and platform capabilities that enable teams to more effectively deliver data science solutions.
• Partner with cross-functional teams to identify and prioritize technical debt reduction, DevOps, and MLOps improvements.
• Serve as Product Owner for assigned capabilities, developing, maintaining, and prioritizing product backlogs aligned to roadmap objectives and customer needs.
• Partner with delivery teams to support effective planning, execution, and delivery using Agile practices.
• Lead discussions, planning sessions, and stakeholder engagements for complex initiatives.
• Communicate product plans, priorities, recommendations, and outcomes to stakeholders and leadership.

Qualifications

• Asst Director, Data Science Product Management- Bachelor`s degree in quantitative field with 5 to 7 years of related experience within insurance, actuarial, data science or technology product management. Master`s degree preferred. ACAS helpful.
• Dir I, Data Science Product Management- Bachelor`s degree in quantitative field with 7+ years, typically 10 or more years, of related experience within insurance, actuarial, data science or technology product management preferred. FCAS / ACAS preferred
• Master`s degree preferred
• Strong understanding of data science concepts, machine learning workflows, experimentation practices, and model lifecycle management.
• Demonstrated understanding of the end-to-end data science lifecycle, including model development, deployment, monitoring, and business value realization.
• Experience working directly with Data Scientists and partnering with Engineering and Architecture teams to deliver technical capabilities and business outcomes.
• Familiarity with model deployment, monitoring, experimentation, DevOps, and MLOps practices.
• Familiarity with modern data, analytics, and AI technologies (AWS, Azure, Databricks, etc.).
• Experience supporting enterprise AI/ML platforms, data science enablement capabilities, or model operationalization efforts.
• Demonstrated ability to evaluate technical solutions and translate complex data science, AI, and engineering concepts into actionable product decisions and business outcomes.
• Experience working effectively in large, complex, and highly matrixed organizations.
• Strong communication, stakeholder management, influence, and organizational leadership skills.

About Us

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran’s status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Fair Chance Notices

• California
• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco

Job Description

Description

Qualifications

About Us

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran’s status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Fair Chance Notices

• California
• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco

Job Description

Description

Join the Distribution Marketing portfolio as the Product Owner for Campaign Management and own the platform behind how we find, win, and keep customers. The campaigns for this product powers drive roughly hundreds of millions in annual value, and the underlying technology also supports the lead routing and channel alignment capabilities that shape customer interactions across Marketing, Sales, and Service. You will work across Technology, Marketing, and enterprise data partners on a product where both the day-to-day delivery and the long-term direction are yours to shape.

As a member of the Agile team, you will represent the voice of the customer — translating what Marketing needs into a prioritized backlog, partnering closely with engineering to deliver it, and keeping a wide set of stakeholders aligned along the way. That includes carrying a multi-year platform modernization effort across the finish line and owning our household channel alignment capability, which enables our business to apply the right rules of engagement during quoting, sales, and service interactions.

You will also lead the continued modernization of our marketing execution ecosystem to quickly and precisely reach customers. You will help shape that future state — the capabilities we need, the tooling that gets us there, and how we sequence a multi-year path toward a single platform supporting campaign execution across every distribution channel and line of business.

Taken together, this role puts you at the center of decisions that will define how Liberty markets for the next decade, with visibility to senior leadership across the organization.

Responsibilities

• Collaborates to create product vision and alignment with strategic priorities with stakeholders. Contributes to the development of the portfolio vision. Communicates product and portfolio vision to their squad/team and other squads/teams outside their portfolio/functional area.
• Maintains a well-crafted multiyear strategy and north star for the product, in alignment with organization and stakeholder goals.
• With the squad/team, collaboratively accountable for developing and achieving product level KPIs. Manages product(s) with a moderate degree of strategy, scope, and complexity.
• Owns and maintains the product backlog and is accountable for its contents and prioritization. Accountable for clear, actionable user stories.
• Sets priorities and actively participates in squad/team quarterly planning. Collaborates with more senior Product Owners to set priorities for portfolio quarterly planning.
• Sets expectations with stakeholders for delivery of new capabilities, features, and functionalities. Participates in squad/team demos, retrospectives, and all other ceremonies.
• Works daily with the agile working group, clarifying business requirements, removing roadblocks, constantly communicating, and supporting alignment around product strategy.
• Collaborates with IT and business leadership to align development and business goals and priorities while working with stakeholders and squad/team to remove roadblocks to execution. Resolves open issues/questions quickly and efficiently.
• Monitors and maintains the product health, supporting long-term product viability and efficiency, and balancing long and short term and costs with desired outcomes.
• Analyzes and reports on feasibility, cost of delay ramifications, economies, or other aspects of planned or potential changes to the product.
• Understands regulatory, compliance, and other industry constraints on the product and prioritizes accordingly. Negotiates with internal and external squads/teams to ensure priorities are aligned across squads/teams both within and outside the portfolio.
• Collaboratively builds the squad/team product roadmap, contributes to strategy inputs from stakeholders. May contribute to program/portfolio level planning. Influences stakeholder expectations for delivery of new capabilities, features, and functionalities.
• Communicates expected value and any changes in value to be delivered in each iteration (sprint, monthly, quarterly, etc.) based on the squad/team-determined capacity.
• Leads customer-driven design and usability testing for the squad/team. Collaborates on CDD and UT across the portfolio. Ensures a well-positioned product through market & industry analysis.

This position requires two in-office days per week for candidates who reside within 50 miles of Columbus, OH; Seattle, WA; Boston, MA; Portsmouth, NH; Indianapolis, IN; or Plano, TX.

Qualifications

About Us

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://www.libertymutualgroup.com/about-lm/careers/benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran’s status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Fair Chance Notices

• California
• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco

Job Description

About Liberate

Liberate builds AI agents to automate manual work for the $2.7 trillion insurance industry. We started with voice — the hardest and most valuable channel in insurance — and are now expanding into full workflow automation across sales, servicing, and claims. Our long-term vision is to build reasoning agents capable of handling the entire spectrum of insurance carrier and broker operations. We've raised $82M to date, including a $50M Series B in October 2025, backed by top-tier venture firms.

Today our agents run millions of automated transactions a month across enterprise carriers, brokers, and agencies, resolving calls, emails, and SMS end-to-end and writing back to the core systems of record. We're insurance people building AI, and that operator DNA is why customers trust us with their highest-volume operations.

About the Role

As Liberate scales from early traction into a repeatable, predictable revenue engine, we're looking for a Head of Revenue Operations to build and run the GTM plumbing underneath it. You'll own the entire revenue cycle end-to-end — territory design, pipeline hygiene, forecasting, metrics and KPIs, and the systems and behaviors that keep the whole engine honest.

This is a builder's role, not a caretaker's. You'll design the geo and segment territory model, define the metrics that tell leadership the truth about the business, and put real teeth behind data hygiene — building the rules, automations, and accountability structures that keep the CRM clean at the source rather than inspecting it after the fact. You'll report to the CRO and work directly with Sales, Marketing, and CX leadership.

What You'll Do

• Own the revenue cycle end-to-end. Territory design, capacity planning, quota setting, forecasting, pipeline management, and comp administration — you're accountable for the full motion from pipeline creation through renewal and expansion.
• Build and maintain geo and segment territories. Design territory and account-scoring models that align coverage with opportunity, and evolve them as the business grows into new geos and segments.
• Define and own the metrics that run the business. Establish a single source of truth for pipeline coverage, conversion by stage, velocity, win rate, ARR/NRR, CAC, and rep productivity — with consistent definitions across Sales, Marketing, and CX.
• Make pipeline hygiene a system, not a task. Build the rules, automations, and accountability structures — in partnership with sales leadership — that keep CRM data clean and trustworthy at the source, and enforce the behaviors that keep it that way.
• Own the GTM plumbing. Administer and evolve the revenue tech stack (CRM, marketing automation, analytics, and AI/automation layers), ensuring clean, synchronized data flows across every system of record.
• Run the executive operating cadence. Forecast calls, pipeline reviews, QBRs, and board-level reporting — with the rigor and consistency that let leadership make fast, confident decisions.
• Default to AI-first workflows. Identify where AI tools can replace manual reporting, forecasting, and analysis work, and build the case for adoption with measurable outcomes — time saved, accuracy improved, pipeline impact — not adoption for its own sake.
• Partner cross-functionally. Work closely with Sales, Marketing, CX, and Finance leadership to drive one shared set of definitions, one operating rhythm, and consistent execution against company objectives.

What We're Looking For

Must Have

• 10+ years in Revenue Operations, Sales Operations, or GTM Strategy, ideally in B2B SaaS, with a track record of building the operating rhythm and data infrastructure for a scaling revenue org.
• Deep, hands-on experience owning the full revenue cycle: territory design, quota setting, forecasting, pipeline management, and compensation administration.
• Proven ability to build and enforce pipeline hygiene and data discipline — you build the guardrails and incentives that keep CRM data clean, not just the dashboards that report on it.
• Hands-on experience with AI-first GTM tools — e.g., Cursor, HubSpot, and Clay for AI-powered enrichment and prospecting — along with general fluency using tools like Claude to automate reporting, analysis, and coaching workflows.
• Strong analytical and storytelling skills — you can turn a messy dataset into a clear, executive-ready narrative.
• Comfortable operating at both altitudes: strategic planning with executives and the board, and detailed, in-the-weeds problem solving with reps and managers.

Nice to Have

• Experience in AI-native or Voice AI companies, or exposure to insurance, fintech, or another regulated industry.
• Background at a high-growth, venture-backed startup where you built process rather than inherited it.

What Success Looks Like

• Leadership and the board trust the numbers because the definitions, the data, and the process behind them are consistent and clean.
• Reps and managers operate inside a clear, enforced operating rhythm — territory, quota, forecast, and pipeline hygiene are systems, not once-a-quarter scrambles.
• AI-first tools are doing the manual reporting and analysis work, freeing the team to focus on judgment and strategy.
• Liberate's GTM engine scales cleanly into new geos, segments, and product lines without the plumbing breaking.

Compensation & Benefits

Target compensation: $200,000 – $220,000 base, plus equity and variable. Final offer depends on level, experience, and location.

• Competitive salary with equity options
• Comprehensive health, dental, and vision insurance
• 401(k) plan
• Flexible PTO
• Flexible, hybrid work environment out of our Bay Area office
• Collaborative, high-ownership company culture

Job Description

Company Description

Are you ready to trade your job for a journey? Become a FlyMate!

Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage – the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease – no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you! 

Who we are: 
Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments in higher education. We’ve since scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world. 

Today we support more than 5,300 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies.

With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.
 

Job Description

The Opportunity

Flywire is building an AI-native commercial organization where automation, agents, and connected systems power how marketing operates. This role sits at the center of that shift. You will own how we identify and eliminate manual work across marketing, and replace it with scalable, intelligent systems that improve speed, output, and business impact. This is a builder role with high autonomy and visibility, focused on turning fragmented workflows into structured, AI-driven infrastructure that directly supports pipeline and revenue.

• Identify manual, repetitive workflows across marketing and replace them with AI-driven solutions
• Build and deploy agentic workflows across content, segmentation, reporting, and lead enrichment
• Design connected systems and data pipelines that surface insights automatically
• Create a centralized, AI-queryable knowledge foundation across product, personas, and market intelligence
• Automate campaign reporting, post-event analysis, and ongoing performance insights
• Partner cross-functionally to connect data, systems, and workflows across Product, Sales, RevOps, and Marketing
• Build the technical foundation that improves Flywire’s discoverability in AI-driven search environments

Qualifications

Here’s what we’re looking for:

• 4 to 8 years of experience in marketing, marketing technology, growth, or RevOps, with enough context to connect what you build to pipeline and revenue outcomes
• Proven ability to take a manual or broken workflow and build a working AI-driven solution independently
• Strong AI fluency, with hands-on experience building workflows and automations using tools like Claude Code, Cursor, n8n, Make, Gumloop, or similar
• Technical aptitude and comfort working with systems, APIs, webhooks, and data flows
• Direct experience using AI tools to meaningfully automate or accelerate your work, beyond basic content generation
• Ability to operate cross-functionally and earn access to the data and systems your work depends on
• Clear point of view on where AI in marketing is heading, grounded in real use rather than theory
• Builder mindset, demonstrated through side projects, experiments, or internal tools
• Comfortable operating in a fast-moving, high-autonomy environment

Additional Information

What We Offer:

• Competitive compensation
• Employee Stock Purchase Plan (ESPP)
• Flying Start – Our immersive Global Induction Program (Meet our Execs & Global Teams)
• Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
• Dynamic & Global Team (we have been collaborating virtually for years!)
• Wellbeing Programs (Mental Health, Wellness, Yoga/Pilates/HIIT Classes) with Global FlyMates
• Competitive time off including FlyBetter Days to volunteer in your community and Digital Disconnect Days!
• Great Talent & Development Programs (Managers Taking Flight – for new or aspiring managers!)

Submit today and get started!
 

We are excited to get to know you! Throughout our process you can expect to meet different FlyMates including the Hiring Manager and other Flymates. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for questions.

Flywire is an equal opportunity employer and follows a policy of administering all employment decisions and personnel actions without regard to race, color, religion, sex, pregnancy, gender identity, national origin, age, ancestry, physical or mental disability, sexual orientation, genetic disposition or carrier status, veteran status, or any other category protected under applicable national, federal, state or local law.

The US base salary range for this full-time position is $115,000-$150,000 and benefits. Our salary ranges are determined by role, position level, and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and several other factors, including job-related skills, experience, relevant education and training. 

#LI-Remote

Job Description

Company Description

Are you ready to trade your job for a journey? Become a FlyMate!
Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important and complex payments. We use our Flywire Advantage – the combination of our next-gen payments platform, proprietary payment network and vertical specific software, to help our clients get paid, and help their customers pay with ease – no matter where they are in the world.

What more do we need to truly be unstoppable? Perhaps, that is you!

Who we are:
Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments in higher education. We’ve since scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world.
Today we support more than 5,300 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies.
With over 1,200 global FlyMates, representing more than 40 nationalities, and in 12 offices world-wide, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

Job Description

The Opportunity

As the Sales Manager for Ireland, you will be the primary owner of Flywire’s footprint in the Irish Higher Education market. This is a unique hybrid role that combines the drive of a new business hunter with the strategic depth of a relationship manager.

You will be joining a high-performing UK & Ireland Sales team. With a portfolio that already includes approximately 30 HEIs and colleges in Ireland, your goal is to defend and deepen these relationships while aggressively hunting for the remaining net-new opportunities in the region. You will focus on driving “stickiness” and revenue growth by optimising payer adoption and leading the charge on deep technical integrations with key Student Record Systems.

You will report directly to the Head of Sales, UK & Ireland, and work autonomously to own the Irish territory, serving as the strategic partner to Directors of Finance, International Admissions, and Student Services leaders across the region.

Key Responsibilities

New Business & Revenue Growth

• Market Expansion: Proactively hunt and close net-new opportunities within the Irish Higher Education and college sectors on our way to achieve 100% market coverage.
• Drive Platform Utilisation: Analyse client transaction data to identify gaps in capture rates; execute strategies to ensure Flywire is the primary/exclusive payment method for all international receivables.
• Commercial Strategy: Develop and execute a strategic territory plan for Ireland to meet and exceed annual revenue targets.
• Pipeline Management: Build and maintain a robust pipeline of opportunities, managing the full sales cycle from discovery to negotiation and close (Salesforce hygiene is a must).
• RFP Leadership: Lead and manage tender responses and RFPs for the Irish market, collaborating with our bid teams to secure long-term contracts.

Relationship Management & Client Success

• Integration Strategy: Champion the move from manual processes to fully integrated payment flows. You will drive the adoption of our integrations with key ERPs (e.g., Banner, SITS), ensuring a seamless experience for both staff and students.
• Strategic Partnership: Serve as the trusted advisor for our Irish portfolio, conducting regular business reviews to align Flywire’s roadmap with client strategic goals.
• Retention: Secure contract renewals and defend the client base against competitors by demonstrating continuous value, ROI, and payment security.
• Advocacy: Act as the “Voice of the Irish Customer” internally, feeding back market-specific requirements and trends to our Product and Leadership teams

Qualifications

Here’s What We’re Looking For

• Experience: 5+ years of experience in Sales, Account Management, or Business Development in with a focus on selling to the Higher Education sector from EdTech, FinTech, and/or Payments, with C-Level connections across Finance, Admissions, IT and International at the Major Universities and Technological Universities in Ireland. 
• ERP/SIS Expertise: Familiarity with the Higher Education technology stack is essential. Specific experience with Tribal SITS or Ellucian Banner (and how payments integrate into them) will be a distinct advantage.
• Consultative Seller: Proven ability to navigate complex sales cycles, identifying “gaps” in current financial processes and positioning technical solutions to C-level stakeholders (Directors of Finance, Heads of Recruitment).
• Hybrid Skillset: You are just as comfortable hunting a new deal as you are nurturing a 5-year relationship. You know when to push for a close and when to listen.
• Autonomy: Ability to work remotely and manage your own schedule effectively while remaining a close collaborator with the wider UK & London-based team.
• Communication: Exceptional presentation and communication skills, with the ability to build rapport quickly both virtually and in person.

Additional Information

What We Offer:

• Employee Stock Purchase Plan (ESPP)
• Flying Start – Our immersive Global Induction Program
• Work with brilliant people that will keep you on your toes, learn more about their journeys by checking out #InsideFlywire on social media
• Dynamic & Global Team (we have been collaborating virtually for years!)
• Wellbeing Programs (Mental Health, Wellness) with Global FlyMates
• Be a meaningful part in our success – every FlyMate makes an impact
• Competitive time off including FlyBetter Days to volunteer in a cause you believe in
• Digital Disconnect Days!
• Great Talent & Development Programs

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet with different FlyMates including the Hiring Manager, Peers on the team, the VP of the department, and a skills assessment. Your Talent Acquisition Partner will walk you through the steps and be your “go-to” person for any questions.

Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.

Flywire is an equal opportunity employer.

#LI-Hybrid