Job Description

About the Role:

Aura's Monetization team drives revenue growth by building and optimizing the systems that convert, retain, and grow our customer base. We own enrollment flows, paywalls, subscription management, reactivation experiences, and marketing integrations across web and mobile platforms.

We are looking for a Software Engineer who thrives in a fast-paced, cross-functional environment, is comfortable working across the full stack, and is eager to continuously learn new technologies and skills. 

You will build features that touch millions of customers and directly impact Aura's growth and revenue. You will collaborate closely with Product, Design, Marketing, and Data teams to run experiments, ship quickly, and iterate based on results. You will leverage AI-assisted development tools to ship features rapidly, while applying your own software expertise and judgment to ensure quality through application of best practices, robust testing, and appropriate guardrails.

What you bring to the table (required experience and skills):

● 3+ years of professional software engineering experience, with a track record of shipping and maintaining products in production

● Full-stack experience with modern front-end frameworks (e.g., React/TypeScript) and familiarity with back-end technologies (e.g., Node.js, GraphQL, REST APIs)

● Comfort working across the stack — you do not need to be an expert in everything, but you are able to contribute to frontend, backend, or mobile codebases as needed

● Experience with modern web tooling (bundlers, CI/CD, testing frameworks)

● Experience with analytics and observability tools for instrumenting features, debugging production issues, and understanding user behavior (e.g., OpenTelemetry, PostHog, SigNoz, Grafana, Datadog, or similar).

● Strong communication skills and ability to collaborate effectively in a remote-first environment

● Proficiency with AI-assisted development tools (e.g., Claude, Cursor, Copilot, etc.) and enthusiasm for integrating AI into your daily coding, debugging, and planning workflows

● Bachelor's Degree in Computer Science or a related field, or equivalent work experience

It would be nice if you had (preferred experience and skills):

● Experience with React Native or mobile app development

● Familiarity with subscription/payment systems or e-commerce flows

● Experience with A/B testing and experimentation platforms

● Experience with marketing tech integrations (e.g., Braze)

● Familiarity with AWS infrastructure and deployment pipelines (Terraform/HCL)

Aura is committed to offering a generous package to support our employees in all aspects of their life in and out of work. Our packages offer competitive pay, generous health and wellness benefits, retirement savings plans, parental leave and much more! Pay range for this position is $130,000–$165,000, but may vary depending on job-related knowledge, skills, experience and location. This position is remote, but candidates must be US-based.

#LI-Remote

Job Description

Snyk is the leader in secure AI software development, helping millions of developers develop fast and stay secure as AI transforms how software is built. Our AI-native Developer Security Platform integrates seamlessly into development and security workflows, making it easy to find, fix, and prevent vulnerabilities — from code and dependencies to containers and cloud.

Our mission is to empower every developer to innovate securely in the AI era — boosting productivity while reducing business risk. We’re not your average security company – we build Snyk on One Team, Care Deeply, Customer Centric, and Forward Thinking.

It’s how we stay driven, supportive, and always one step ahead as AI reshapes our world.

Why this role?

We are hiring a Staff Security Engineer to own cloud and identity security for Snyk’s own multi-cloud estate. This is the senior technical seat for cloud security posture across AWS and GCP, for the security of our enterprise identity platform, and for the AI-driven automation that lets a team our size defend an estate this large.

The role is adversarial and threat driven rather than compliance driven. We want someone who looks at a cloud environment the way an attacker does: who can trace a path from an over-permissioned role or an exposed workload through to real business impact, and who then closes off the whole class of problem instead of the single finding. Detection matters here. Prevention matters more. The goal is that insecure configurations cannot be deployed in the first place.

This position can be hired remotely, ideally within the EST/CST timezone.

What you’ll do:

• Owning cloud security posture across AWS and GCP – Driving coverage and signal quality, prioritising by exploitability rather than raw severity counts, holding remediation accountability with the teams that own the resources, and reporting posture as a trend over time.
• Leading cloud IAM and least privilege. Designing and enforcing permission models across accounts and projects: organization level policy and guardrails, permission boundaries, cross-account role design, workload identity federation, and the full lifecycle of non-human identities, keys, and secrets.
• Owning the security posture of our enterprise identity platform. Authentication and authorization policy, phishing resistant MFA, privileged access, joiner mover leaver enforcement, and the identity signals that reveal account compromise or insider risk.
• Hunting and eliminating cloud attack paths. Reasoning about chained privilege escalation, lateral movement between accounts and workloads, and data exposure, then removing the conditions that make those chains possible.
• Building preventative guardrails. Pushing controls into infrastructure as code modules, admission control, CI checks, and organization policy so that misconfigurations fail before deployment rather than getting caught afterwards.
• Building AI and agentic automation for security work. Using LLMs and agents to automate posture remediation, access reviews, cloud evidence gathering, and investigation enrichment. Turning repeatable expert judgment into tooling the whole team can run.
• Securing Snyk’s AI adoption. Establishing the controls for internal AI and agent use: permissions and blast radius for autonomous agents, tool and MCP server trust, third party AI risk review, and the identity and data boundaries AI systems operate within.
• Securing the cloud infrastructure behind Snyk’s AI capabilities. IAM, network segmentation, and data controls for the accounts, model workloads, and pipelines that power our AI features.
• Strengthening cloud detection and response. Making sure cloud control plane and workload telemetry produces detections that fire on real attacker behaviour, and acting as the cloud subject matter expert during incidents.
• Defending the edge. WAF and DDoS posture, plus cloud deception coverage that catches an intruder early.
• Partnering across teams. Working with Platform and Infrastructure Engineering, Product Security, and Compliance to land controls through influence rather than mandate. This includes supporting the cloud controls in our public sector environment, which is a smaller part of the role.
  Raising the team’s cloud ceiling. Mentoring engineers, acting as an escalation point for complex cloud investigations, and taking part in the EntSec on-call rotation.

What You’ll Need

• 8+ years in security engineering, including at least 4 focused specifically on securing cloud environments at production scale.
  Expert level AWS security and strong working knowledge of GCP. You can reason about IAM policy evaluation, organization level guardrails, network and VPC design, key management and encryption, and logging architecture without reaching for the documentation.
• Deep, hands-on cloud IAM expertise. Designing least privilege models across multi-account and multi-project estates, right-sizing over-permissioned roles without breaking production, and managing non-human identities, workload identity federation, and secrets at scale.
  An attacker’s understanding of cloud. You know how cloud environments actually get compromised (credential and token abuse, IAM privilege escalation chains, metadata and workload identity abuse, exposed storage and services, CI/CD and supply chain paths) and you design controls against those paths rather than against a checklist.
• Real ownership of an enterprise CSPM or CNAPP platform. Onboarding accounts, tuning signal to noise, building remediation workflows, and holding the line on posture metrics over time. Infrastructure as code and genuine coding ability. Terraform, Python or Go.Kubernetes security in the cloud. RBAC, service accounts and token handling, admission control, workload identity, network policy, and container runtime posture.
• Practical experience applying AI to engineering work. You have built something real with LLM APIs or agent frameworks, and you understand AI specific risk (prompt injection, over-permissioned agents and tools, untrusted tool and MCP servers, data leakage) well enough to design controls for it.
• Enterprise identity platform security. Hands-on with a major IdP: policy design, federation, phishing resistant authentication, privileged access, and access review.
• Cloud detection fundamentals. Cloud provider audit logs and native threat detection services, what good cloud detection logic looks like, and how cloud telemetry lands and gets queried in a SIEM.
• Strong written communication and stakeholder influence.
• Bachelor’s degree in computer science, information security, or information technology, or equivalent practical experience.

We’d be Lucky if You

• Have worked in the DevSecOps, cloud security, or AI industry, or have defended a security product company.
• Have built agentic security tooling, MCP servers, or internal AI platforms, and have well formed opinions about where they should and should not be trusted.
• Have done cloud incident response or cloud threat hunting on a real intrusion.
• Have contributed to open source cloud security tooling, or published research on cloud attack techniques.
• Have led a cloud migration or a multi-cloud consolidation and lived with the security consequences.
• Have worked in a FedRAMP, NIST 800-53, or similar regulated cloud environment.
• Hold relevant security certifications. None are required, but they are welcomed.
  • Examples include:
    • CISSP (Certified Information Systems Security Professional)
    • CCSP (Certified Cloud Security Professional)
    • SANS / GIAC: GPCS (Public Cloud Security), GCLD (Cloud Security Essentials), GCSA (Cloud Security Automation), GCFR (Cloud Forensics Responder), GDSA (Defensible Security Architecture), GCPN (Cloud Penetration Tester)
    • AWS Certified Security Specialty
    • Google Professional Cloud Security Engineer

Annual Base Salary Range: $170,000 – $205,000 + bonus.

#LI-TF1

We care deeply about the warm, inclusive environment we’ve created and we value diversity – we welcome applications from those typically underrepresented in tech. If you like the sound of this role but are not totally sure whether you’re the right person, do apply anyway!

About Snyk

Snyk is committed to creating an inclusive and engaging environment where our employees can thrive as we rally behind our common mission to make the digital world a safer place. From Snyk employee resource groups, to global benefits that help our employees prioritize their health, wellness, financial security, and a work/life blend, we aim to support our employees along their entire journeys here at Snyk.

Benefits & Programs

• Prioritize health, wellness, financial security, and life balance with programs tailored to your location and role.
• Flexible working hours, work-from home allowances, in-office perks, and time off for learning and self development
• Generous vacation and wellness time off, country-specific holidays, and 100% paid parental leave for all caregivers
• Health benefits, employee assistance plans, and annual wellness allowance
• Country-specific life insurance, disability benefits, and retirement/pension programs, plus mobile phone and education allowances

Job Description

ABOUT THE COMPANY 

Teikametrics is revolutionizing retail through our patented Artificial Retail Intelligence platform. Our proprietary orchestration layer functions as prompt intelligence, verticalizing AI for Amazon, Walmart, TikTok, and emerging marketplace use cases. For more information, visit www.teikametrics.com

ABOUT THE ROLE

We’re looking for an Associate Customer Success Manager to support and scale our Strategic Business Segment (SBS), partnering with high-value, growth-oriented brands across Amazon, Walmart, and emerging marketplaces. This role sits at the intersection of strategy, execution, and customer partnership—designed for someone who can operate with precision while building toward full ownership of enterprise relationships within the first six months.

You will play a critical role in enabling customer growth by supporting campaign strategy, operational excellence, and adoption of Teikametrics’ AI-powered platform. 

Teikametrics is redefining eCommerce performance through its AI-powered, multi-marketplace optimization platform, helping brands unlock scalable, profitable growth across Amazon, Walmart, and TikTok.

How You’ll Drive Impact

• Support onboarding and activation of SBS customers by ensuring seamless integration of Amazon and Walmart accounts, establishing a strong foundation for long-term success.

• Partner with Customer Success Managers to translate customer goals into structured campaign strategies, aligning to KPIs such as revenue growth, efficiency (ACOS/ROAS), and market share expansion.

• Assist in rebuilding and optimizing campaign structures within the platform, ensuring alignment with best practices and long-term scalability.

• Act as a key operational and analytical partner—monitoring performance, identifying trends, and surfacing actionable insights that drive measurable outcomes.

• Deliver performance reporting and insights through dashboards and recurring business reviews, clearly connecting platform activity to customer results.

• Support customer-facing conversations by reinforcing strategic recommendations, product adoption, and value realization.

• Collaborate cross-functionally with Ad Operations, Product, and Finance to ensure executional excellence.

WHO YOU ARE

• 2–4 years of experience in customer success, account management, or digital advertising, ideally within eCommerce or ad tech.

• Foundational understanding of Amazon and Walmart advertising ecosystems, including campaign structure, keyword targeting, and performance metrics.

• Strong analytical instincts—you’re comfortable interpreting performance data and translating it into clear, actionable recommendations.

• Highly organized and capable of managing multiple priorities across a portfolio of customers in a fast-paced, performance-driven environment.

• Clear and confident communicator, able to engage with both internal stakeholders and customer teams with credibility..

• Motivated to grow into a fully strategic, customer-facing role with direct responsibility for retention, expansion, and long-term partnership success.

REQUIRED INDUSTRY EXPERIENCE

• Experience in e-commerce marketplaces (Amazon/Walmart) is required.
• Strong understanding of digital advertising metrics (ROAS, ACOS) and campaign optimization.

WHY TEIKAMETRICS?

At Teikametrics, you’ll experience the excitement of a growth-stage company with the stability of an established market leader. You’ll also have the opportunity to work with cutting-edge AI technology that’s transforming the industry, while collaborating with top brands redefining the future of eCommerce. With a remote-first culture we value impact over location and you’ll have the flexibility to work when you’re most productive and effective. Join us on our mission to be the world’s leading Marketplace Optimization Platform, used by every seller and brand owner.

More Than Just a Job

Everyone’s work preferences are different but regardless of work style, we like to take care of our people. Benefits of becoming part of Team Teika: 

• Competitive cash (we don’t discount based on location)

• A robust benefits package effective on day one!

• Generous stock option packages and investment opportunities

• Unlimited Paid Vacation Policy

• Flexible work schedule – work when you’re most productive and effective!

The job description is representative of typical duties and responsibilities for the position and is not all-inclusive. Other duties and responsibilities may be assigned in accordance with business needs. We are proud to be an equal opportunity employer. A background check will be conducted after a conditional offer of employment is extended. #LI-Remote

Beware of Recruitment Scams

Teikametrics will never ask you to communicate via WhatsApp, Telegram, or other messaging apps during our hiring process. We do not request payment, financial information, or purchases of equipment during recruitment. All legitimate job openings are posted on our official careers page at teikametrics.com/careers, and our recruiters will only contact you through LinkedIn or official company email addresses (@teikametrics.com).

If you’re unsure about a communication you’ve received, please contact us directly at [email protected] to verify.

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

The Worldwide Alliances and Channels team is responsible for developing and managing a global community of partners that helps ambitious businesses with industry-leading payments and financial infrastructure solutions and services. These partnerships help Stripe unlock market opportunities and accelerate user growth across segments, from startups to enterprise companies.

What you’ll do

We are looking for an enthusiastic Partner Development Manager to join the AMER Alliances & Channels team. As a Partner Development Manager, you will cultivate and develop Stripe’s Platform partnerships across AMER.

This role combines partner relationship management revenue generation. You’ll work daily with regional sales teams. This highly cross-functional role also includes executing Stripe’s global partner programs, partner marketing, partner enablement and partner co-selling initiatives across the region, driving partner participation and engagement. 

As the successful candidate, you will have experience in sales or partner management in the high-tech or payments industry, preferably with experience working with Platform or independent software vendor (ISV) partnerships. The successful candidate will have a demonstrated ability to think strategically and apply diagnostic thinking about business, product, and technical challenges, with the ability to build and convey compelling value propositions, and work cross-organizationally. An understanding of the economics of the payments space and the e-commerce ecosystem would be a bonus.

Responsibilities

• Identify, qualify, and manage a portfolio of Platforms across AMER
• Work with cross-functional technical teams to ensure these partners integrate properly with Stripe for go-to-market efforts 
• Optimize partner performance through partner plans and business reviews
• Identify opportunities to expand revenue and deploy joint sales approaches with top partners and regional sales teams
• Work with program, marketing, and sales teams to execute partner programs, events, sales engagement, and build playbooks and collateral that help partners sell effectively
• Report to key stakeholders on a regular cadence, using a diagnostic approach and clear communication

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 8 or more years of experience in partnerships or sales within high-tech or financial services organizations
• Successful track record of directly managing Platform or ISV partnerships
• Proven ability to meet or exceed sales targets, negotiate high-value deals with C-level audiences, and influence outcomes
• Knowledge of payment or financial-services technology, industry trends, and the competitive landscape
• Bachelor’s degree and willingness to travel

Preferred qualifications

• • Experience working in the financial services or payments industry
  • Strong written and verbal communication, organization, prioritization, and cross-functional collaboration skills in ambiguous environments
  • Highly organized self-starter with strong multitasking skills, who can take ownership, influence others, and be efficient in ambiguous situations

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

The Worldwide Alliances and Channels team is responsible for developing and managing a global community of partners that helps ambitious businesses with industry-leading payments and financial infrastructure solutions and services. These partnerships help Stripe unlock market opportunities and accelerate user growth across segments, from startups to enterprise companies.

What you’ll do

We are looking for an enthusiastic Partner Development Manager to join the AMER Alliances & Channels team. As a Partner Development Manager, you will cultivate and develop Stripe’s Platform partnerships across AMER.

This role combines partner relationship management revenue generation. You’ll work daily with regional sales teams. This highly cross-functional role also includes executing Stripe’s global partner programs, partner marketing, partner enablement and partner co-selling initiatives across the region, driving partner participation and engagement. 

As the successful candidate, you will have experience in sales or partner management in the high-tech or payments industry, preferably with experience working with Platform or independent software vendor (ISV) partnerships. The successful candidate will have a demonstrated ability to think strategically and apply diagnostic thinking about business, product, and technical challenges, with the ability to build and convey compelling value propositions, and work cross-organizationally. An understanding of the economics of the payments space and the e-commerce ecosystem would be a bonus.

Responsibilities

• Identify, qualify, and manage a portfolio of Platforms across AMER
• Work with cross-functional technical teams to ensure these partners integrate properly with Stripe for go-to-market efforts 
• Optimize partner performance through partner plans and business reviews
• Identify opportunities to expand revenue and deploy joint sales approaches with top partners and regional sales teams
• Work with program, marketing, and sales teams to execute partner programs, events, sales engagement, and build playbooks and collateral that help partners sell effectively
• Report to key stakeholders on a regular cadence, using a diagnostic approach and clear communication

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 8 or more years of experience in partnerships or sales within high-tech or financial services organizations
• Successful track record of directly managing Platform or ISV partnerships
• Proven ability to meet or exceed sales targets, negotiate high-value deals with C-level audiences, and influence outcomes
• Knowledge of payment or financial-services technology, industry trends, and the competitive landscape
• Bachelor’s degree and willingness to travel

Preferred qualifications

• Experience working in the financial services or payments industry
• Strong written and verbal communication, organization, prioritization, and cross-functional collaboration skills in ambiguous environments
• Highly organized self-starter with strong multitasking skills, who can take ownership, influence others, and be efficient in ambiguous situations

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

As a member of the Partner Solutions Architecture (PSA) team, you will be responsible for providing technical guidance to Stripe's partners. Our goal is to drive growth through co-solutioning, education, and enablement with our partner ecosystem. You'll serve as a critical technical liaison to Stripe's Partner Development Managers, creating comprehensive technical business plans that identify, incubate, and bring to market service and solution offerings built on or with Stripe. A Partner Solutions Architect at Stripe is intellectually curious, entrepreneurial, and energized by building deep technical trust with partners.

What you’ll do

As a PSA, the expectation in-role is to build highly consultative trusted relationships with executives and technical decision makers at Stripe, Salesforce, Adobe and the ecosystem of commerce enterprise partners between both to provide strategic and technical thought leadership, and become a trusted advisor in solving mission-critical business challenges for Salesforce, partners and users. Particularly within the enterprise space. We architect business models with them so they can drive new monetization opportunities and growth.

Responsibilities:

• Work with priority Salesforce, Adobe partners, including GSIs, to build out their Stripe capabilities and solutions to grow their business and drive non-linear growth in Stripes business.
• Develop and execute enablement plans.
• Be at the forefront of technical discussions & solution deep-dives with partners on the value Stripe can provide to their clients.
• Engage with CTO’s, engineering & other technical leads at key partners to share technology roadmaps, demonstrate the latest innovations, and define a solution strategy to expand the partnership revenue.
• Communicate success internally through QBRs, etc.
• Provide oversight, guidance, and assistance during the partners sales process to ensure mutual success in joint opportunities.
• Educate the Stripe GTM selling teams, notably our Solutions Architecture teams, on key Salesforce solutions and capabilities.
• Advocate for key partners within specific sales regions and identify areas for sales partnership.
• Collaborate on technical content (sample code, demos, etc.) to show partners how to implement specific use cases or best practices.
• Provide Partner-focused guidance on Stripe’s product through feedback.

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum Requirements

• 10+ years of experience in a similar customer-facing engineering role such as solution consultant, solutions architect, sales engineer, etc.
• 7+ years of deep experience in Commerce space, Order-to-cash processes and ecosystem (like Salesforce, Adobe commerce offerings)
• Executive engagement skills and presence, with an ability to establish strong relationships with key decision makers and build credibility at all levels.
• Effective group-facilitation skills and confidence in proposing and leading customer meetings to gain strategic footing and pursue opportunities.
• Thorough understanding of the software development lifecycle and API architecture.
• Outstanding spoken and written communication skills, presentation skills, and confidence in explaining complex concepts to both technical and non-technical audiences.
• Ability to learn Stripe solutions such as Payments, Billing, Connect, and more.
• Ability to understand how a wide variety of applications such as ERP, CRM, Billing, Tax and legacy systems interact with each other in an enterprise technology ecosystem. 
• Strong organizational and time management skills and the ability to juggle competing priorities while working with multiple strategic opportunities and customers.
• Experience within the Salesforce technology stack & ecosystem.

Preferred Qualifications

• Experience as a customer facing, domain expert in a software company; presenting, and architecting solutions for enterprise customers.
• Experience with integrating Stripe or other RESTful APIs into web applications.
• Experience in systems design, building and deploying complex applications.
• Prior experience in driving global enterprise technical sales for top-tier enterprise application companies.
• Experience in helping customers adopt and consume software in a cloud model.
• Passionate about learning and actively seeks out knowledge.
• Ability to work independently and confidently to develop a path forward with customers under ambiguous circumstances.
• Strategic and creative thinker who can proactively identify challenges and maintain a positive approach when facing difficult obstacles.

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

Our Product Marketing team’s mission is to generate customer insights that inform Stripe’s product strategy, and lead go-to-market for our suite of products. Product Marketing is a highly cross-functional role at Stripe, partnering closely with Product and Engineering, Sales, Partnerships, Demand Generation and Campaigns to name a few. Different from many other Product Marketing teams, our team works across the entire product lifecycle, from helping shape the product, to driving launch and commercialization, to growing product adoption post-launch. We also drive both self-serve and sales-sold marketing efforts.

What you’ll do

We’re seeking an experienced product marketer to drive the end-to-end GTM strategy and execution for a selection of Payments products. As a Product Marketing Manager, you will shape the product roadmap, own and evolve messaging and positioning, create differentiated content for events and presentations, support product launches, and enable sales. Reporting to the Global Payments PMM Lead, you’ll partner with product, strategy & ops, and sales teams to drive awareness and adoption in a rapidly evolving market.

Responsibilities

• Work closely with product, partnerships, and partner marketing (demand generation) teams to build a marketing strategy, with the goal of driving awareness, demand, and usage of our products
• Drive end-to-end product launches, including define audience segments, gather user insights, craft launch narratives, inform pricing and packaging, ensure cross-functional readiness, and execute launch activities
• Develop differentiated messaging and positioning, equip GTM teams with knowledge and content to sell and market effectively
• Create high-impact thought leadership content

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 7+ years of product marketing experience at a technology company
• Experience developing messaging, positioning, and sales enablement materials
• Strong verbal and written communication; able to translate technical features into customer-facing benefits
• Experience managing cross-functional GTM efforts, including working closely with product, sales, and marketing teams
• Be able to leverage data to proactively identify opportunities and drive impactful results.

Job Description

As Director of Marketing Operations, Technology & Analytics, you will lead the people, processes, systems, and measurement that enable Marketing to execute reliably, scale efficiently, and make data-informed decisions. Reporting to the VP, Brand & Digital Marketing, you will lead a multidisciplinary team that supports ezCater’s blended B2B and B2C growth model across demand generation, lifecycle, marketplace customer acquisition, and restaurant-partner GTM motions.

You will lead and develop a high-performing team and ensure Marketing can move quickly with trusted data, strong governance, and rigorous measurement. You will own the marketing measurement strategy that helps the business understand what is working, why it is working, what is incremental, and where to invest next. You will also partner closely with business stakeholders and analytics leaders across Marketing, Sales, Product, Engineering & Data Tech, and Finance.

What You'll Do: 

• Lead a team across marketing operations, marketing technology, and marketing analytics 
• Balance near-term execution with longer-term capability building and communicating trade-offs clearly when priorities change
• Define and evolve the operating model, governance, and cross-functional processes that enable scalable campaign and lifecycle execution across Marketing
• Own the martech strategy and roadmap, from architecture through day-to-day governance, including marketing automation, CRM and audience data, customer data platforms, web content systems, advertising operations, analytics, and workflow tools
• Ensure marketing systems and data flows work together across platforms such as Salesforce, HubSpot, Iterable, WordPress, ActionIQ, Google Marketing Platform, Google Analytics, BI tools, and related technologies.
• Drive collaboration among Marketing, Sales, Product, and Engineering teams to build an evolved martech stack that helps realize our strategic vision and deliver AI-driven processes and technology that improve marketing workflows 
• Evolve the architecture of our marketing-owned web experience, ensuring end-user friendliness and enhanced testing and analytics 
• Lead marketing analytics and measurement strategy, including attribution, incrementality testing, forecasting, executive reporting, and advanced analysis, to improve marketing efficiency and guide investment decisions
• Partner with leaders in Marketing, Finance, Product, and other Analytics teams to translate marketing performance into channel- and segment-level investment decisions, forecasts, and scenarios 
• Set standards for analytical quality and storytelling, focusing the team on proactive decision support and analysis

What You Have: 

• 10+ years of experience in Marketing Operations, Technology and Analytics
• Proven experience leading through managers and developing high-performing, multidisciplinary teams of operators, technologists, analysts, and data professionals.
• Strong judgment in balancing strategic leadership with enough functional depth to challenge assumptions, coach the team, and drive quality across marketing operations, technology and analytics
• Demonstrated ability to create clarity, prioritization, and structure in a fast-paced, ambiguous, and frequently changing environment.
• Strong understanding of marketing data and technology architecture, including CRM, marketing automation, CDP or audience data, data warehouses, APIs, integrations, web analytics, advertising platforms, and business intelligence tools.
• Deep experience translating marketing data into insights across the full funnel, including acquisition, paid media, SEO/GEO, attribution, and retention; familiarity with both B2C and B2B models preferred.
• Experience implementing, owning, and improving marketing processes and technology across multiple engagement channels, including web, email, SMS, push, mobile, paid media, direct mail, and sales or account-based motions.
• Experience evolving the infrastructure for successful marketing web content management and landing pages, including personalization, testing and optimization (enterprise Google Analytics implementation experience preferred) 
• Experience building or implementing AI enablement programs, including prioritizing use cases, setting practical guardrails, evaluating tools and risks, and helping teams adopt AI responsibly.
• Excellent communication, executive presence, and interpersonal skills, with the ability to translate complex operational, technical, and analytical topics into clear decisions and actions.
• A customer- and partner-first mindset, strong bias toward outcomes over activity, and a practical approach to testing, learning, iterating, and scaling what works.
• Ability to travel up to 5 days per quarter for Together Weeks, team gatherings and other events, when applicable.

The national total target cash compensation range for this position, including base salary and bonus target, is $195,864-$268,420 annually.*

*Please note: Final offer amounts are determined by multiple factors, including prior experience, expertise and region & may vary from the amount above. This range does not represent additional compensation benefits (such as equity, 401K or medical, dental or vision insurance).

Job Description

Opportunity Overview: 

The Senior Workforce Management Analyst position is a crucial member of the Business Planning and Workforce Management team.  Your primary responsibilities will be on maximizing the utilization and benefit of our Workforce Management (WFM) platform.  Utilizing systems and analytics to optimize Cohere Health service, Clinical Nursing, and Clinical MD operations performance and delivery by aligning staffing levels and resources allocation with our long term strategic goals.

As the Senior Workforce Management Analyst, you will leverage advanced data analytics with the support from our Solutions Performance Analytics, and Business Intelligence teams, your deep understanding and practical experience of Workforce Management principles, contact center metrics, clinical and customer relationship data to provide actionable reporting, and deep data insights to foster a data-driven culture.  Drive measurable process improvements within the Service and Clinical Operations teams and across Cohere Health.  Independently scope out initiatives and projects.  Conduct ROI / Amortization modeling, and tie operational performance to the financial model.

What you’ll do:

• Be the subject matter expert for the enterprise Workforce Management platform, preferably NICE IEX experience.
• Provide Workforce Management platform administrative support through managing user accounts, access rights, work with the team to maximize forecasting accuracy, scheduling efficiency.
• Lead Weekly short-term forecast meetings with close collaboration with the Service Operations leadership team.
• Support team members to create daily staffing and schedule optimization, and meet daily Intraday performance and schedule adherence goals
• Support team members to fully execute Shift bidding / PTO bidding strategies
• Analyze operational and workforce data.  Identify root causes for performance issues.
• Be an active participant and collaborate closely with the Analytics teams
• Mentoring real time analysts and schedulers in their daily tasks, helping them execute to a high level.  
• Partner closely with other WFM analysts create accurate and sustainable reporting for productivity
• Create trend reports for service operations around volume and production.
• Drive daily and weekly efficiencies based on trend

What you’ll need:

• BA/BS Degree in Business Administration, Computer Science, or Mathematics preferred
• 3-5 years of experience supporting and utilizing Workforce Management Systems to drive strategic long term planning and weekly short term planning, schedule efficiency and performance.
• 2-3 years of experience measuring productivity and other performance related metrics
• Strong domain knowledge in understanding of contact center metrics such as Service Level, Average Handled Time, Average Speed of Answer, and workforce management metrics such as occupancy, shrinkage, adherence, and their interconnectedness to business impacts
• Proven experience and expertise in Workforce Management principles and practices such as forecasting, scheduling, real time monitoring, capacity planning.
• Hands on experience building forecasting models
• Ability to calculate required workload and make staffing recommendations
• Excellent interpersonal and communication skills to partner with technical and business stakeholders.
• Experience with both Call Center and Back Office planning and metrics preferred
• Healthcare Experience a plus
• Hands on experience using NICE IEX Enhanced Strategic Planner preferred

Pay & Perks:

💻 Fully remote opportunity with about 5% travel

🩺 Medical, dental, vision, life, disability insurance, and Employee Assistance Program 

📈 401K retirement plan with company match; flexible spending and health savings account 

🏝️ Flex Time Off + company holidays

👶 Up to 14 weeks of paid parental leave 

🐶 Pet insurance  

The salary range for this position is $65,000 to $74,000 annually; as part of a total benefits package which includes health insurance, 401k and bonus. In accordance with state applicable laws, Cohere is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including but not limited to qualifications for the role, experience level, skillset, and internal alignment. This role is not eligible for hire in: CA, NY, or WA.

Interview Process*:

1. Connect with Talent Acquisition for a Preliminary Phone Screening
2. Take Home Assessment
3. Meet your Hiring Manager!
4. Behavioral Interview(s)

*Subject to change

About Cohere Health:

Cohere Health’s clinical intelligence platform and agentic AI-powered solutions connect health plans’ strategic goals and providers’ needs, optimizing the speed, cost, and quality of care. With an enterprise approach that streamlines payer-provider decision-making across the care continuum–including policy, prior authorization, payment accuracy, and more–the company improves collaboration and reduces burden, resulting in up to 8x ROI and 94% provider satisfaction. 

With the acquisition of ZignaAI, we’ve further enhanced our platform by launching our Payment Integrity Suite, anchored by Cohere Validate™, an AI-driven clinical and coding validation solution that operates in near real-time. By unifying pre-service authorization data with post-service claims validation, we’re creating a transparent healthcare ecosystem that reduces waste, improves payer-provider collaboration and patient outcomes, and ensures providers are paid promptly and accurately.

Cohere Health’s innovations continue to receive industry wide recognition. We’ve been named to the 2025 Inc. 5000 list and in the Gartner® Hype Cycle™ for U.S. Healthcare Payers (2022-2025), and ranked as a Top 5 LinkedIn™ Startup for 2023 & 2024. Backed by leading investors such as Deerfield Management, Define Ventures, Flare Capital Partners, Longitude Capital, and Polaris Partners. 

The Coherenauts, as we call ourselves, who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles. We believe that diverse, inclusive teams make the most impactful work. Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone.

We can’t wait to learn more about you and meet you at Cohere Health!

Equal Opportunity Statement: 

Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all.  To us, it’s personal.

#LI-Remote

#BI-Remote

Job Description

About the Role:

We're building some new teams and are hiring full-time Customer Loyalty Representatives to kick these teams off. These are work-from-home, remote positions. We're looking for some hungry, ambitious candidates who want to take the first step in kicking off their SaaS career!

Day to Day:

• Take inbound customer cancellation calls and retain them as an Aura customer

• Make daily outbound calls to existing Aura customers with failed subscription payments

• Ensure a high level of customer satisfaction through proactive support and active listening

• Address customer concerns and provide solutions 

• Master evangelizing Aura's story and mission to customers

• Consult with customers on best practices to better protect their online identity

• Identify retention and upsell opportunities by aligning Aura's Identity, Privacy and Security solutions with the customer's unique needs

• Proactively improve knowledge of industry best practices and recent events to ensure you are a trusted resource for customers

What you bring to the table:

• 1-2 years of sales/retention experience (or equivalent experience) where you consistently meet/exceed performance metrics

• You love talking to people and are naturally engaging

• You're self-motivated and know how to push yourself to achieve goals

• You're a team player and know how to win within a team environment

• You are a self-starter, have a strong business acumen allowing you to think quickly and creatively on your feet to solve customer needs

Aura is committed to offering a generous package to support our employees in all aspects of their life in and out of work. Our packages offer competitive pay, generous health and wellness benefits, retirement savings plans, parental leave and much more! Pay for this position includes an hourly rate of $18/hour, plus commission. Total compensation (hourly rate + commission) is estimated to be $52,000-$56,000 annually, but may vary depending job-related knowledge, skills, experience, location, and meeting sales metrics while in the role.

The schedule for this role is 9am – 6pm MT (8am – 5pm MT on Saturdays) with Thursdays and Sundays off.