The Position:

The Prosigna Sales Training Manager is responsible for executing the annual training plan and strategy. The Sales Training Manager assists in the development and is accountable for updating and executing it throughout the year. Key responsibilities include successful onboarding of new sales representatives through a comprehensive onboarding/training process and annual advanced training for more tenured sales representatives. The Sales Training Manager will work collaboratively with Marketing, Sales, Medical Affairs and other Veracyte personnel to plan, create and execute training workshops at sales meetings and quarterly online training throughout the year to meet strategic commercial and brand objectives. The Sales Training Manager embodies our values by fostering collaboration, continuous learning, innovation, accountability, and a commitment to excellence while helping teams confidently navigate a dynamic healthcare environment. Our values emphasize being stronger together, seeking a better way, caring deeply, and making it happen. We are willing to consider candidates based out of San Diego, CA, or, possibly remote for the right candidate.

Develops and executes a comprehensive training curriculum for sales representatives that aligns with the company’s sales and marketing strategies to include (but not limited to)

• New Hire Training and Advanced Training
  • Updates, writes and develops training content (in both written and video formats) with input from cross-functional departments
    • Includes both at home study curriculum and live classroom curriculum
    • Assists with administrative logistics and support materials
  • Leads classroom sales training
  • Responsible for onboarding of new sales hires including training calls, participating in ride alongs and coordinating ride alongs with existing sales team members
  • Ensures training programs support the changing needs of the business - new customers, new products, new product extensions and new markets
  • Conducts ongoing gap analyses and leverages insights from the commercial team to inform the training strategies and update curriculum as needed
  • Assesses the individual results and overall effectiveness of the delivered training; create proficiency and competency assessments for internal stakeholders
  • Utilizes a variety of learning techniques that are effective and appropriate for individuals with diverse backgrounds and experiences
  • Evaluates sales rep performance during training and provides feedback to the Regional Sales Directors (RSD) and key stakeholders.
• Training other Business Unit new hires
  • Leads training for any new employees outside the sales team within the Business Unit
• Works with the Marketing team to plan, create and execute virtual or in person training modules for new sales resources and product enhancements
• Participates in commercial strategic planning process (annual brand and tactical plan)
• Responsible for MLR approval of training material and ensures that training program follows all regulatory and compliance requirements

The above statements are intended to describe the general nature of work performed by those in this job. It is not an exhaustive list of all duties, and other duties may be assigned.

Who You Are:

• Strong coaching skills: Ability to lead by example demonstrating a desire, positivity and empathy to support the development and success of others. Provides feedback in a positive and effective way.
• Adaptability: Maintains effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to change and collaborating with others to make the change successful.
• Strong communication skills: written, oral and presentation, with the ability to conduct both classroom and remote training
• Sales Experience: Proven track record of sales territory management including consistent performance
• Technical and functional computer skills: Fluent with Microsoft Office (Word, PowerPoint, Excel, SharePoint) and Salesforce.
• Strong project management skills: ability to create and maintain a clear plan of action, prioritize and manage multiple projects and consistently meet pre-aligned timelines and milestones.
• Strong time management skills: Effectively managing one’s time and resources to ensure that work is completed efficiently. Has attention to detail.
• Collaborative team player, works cooperatively with others to help the team achieve its goals, proactively reaches out to partners, communicates and aligns on goals, priorities and roles & responsibilities, follows up and courageously communicates and triages issues as they arise.
• Strategic agility: a continuous learner with strong curiosity. Able to reduce complex problems into relevant components, synthesize information and feedback to develop a cohesive and practical solution. Able to identify assumptions, risks, and changing variables flexing the plan based on changing conditions. Understands and communicates broader implications while focused on specific and discreet deliverables.

Required Qualifications

• 7+ years successful experience in commercial sales training or equivalent medical/biotech/pharmaceutical industry
• 4-year degree in business, life sciences, healthcare, education, or related field; or equivalent experience
• Familiarity in commercial medical sales into physician offices in the IVD or LDT space
• Regional or National Sales Trainer or Sales Training experience (internally or externally), preferred
• Strong knowledge of adult learning principles, instructional design methodologies, and learning technologies, for both onsite and virtual trainings.
• Ability to travel 15-25% of the time – dependent on the needs of in person training

Preferred Qualifications

• Experience supporting breast cancer oncology products, diagnostics, or related therapeutic areas.
• Demonstrated experience developing, implementing, and facilitating sales training programs for field-based commercial teams.
• 2+ years Veracyte experience

#LI-Remote

For candidates based in our San Diego office, the range is $140,000 - $146,000

For candidates based in our South San Francisco office, the range is $150,000 - $175,000.

For candidates working remote (US), the range is $130,000 - $148,000.

The Position:

We are seeking an experienced Senior Clinical Reimbursement Specialist to serve as a clinical subject matter expert on our Clinical Reimbursement Operations team. In this role, you will independently manage complex pre- and post-service appeals, mentor junior team members, and drive process improvements that measurably improve overturn rates and revenue capture across the revenue cycle.

You will apply advanced clinical judgment and deep payer policy expertise to handle the team's most complex, high-dollar, and precedent-setting cases - including Level 2 appeals, external reviews, and payer escalations. Beyond individual casework, you will contribute to workflow design, SOP development, and cross-functional initiatives that strengthen the team's overall performance.

Success in this role requires advanced knowledge of reimbursement systems (including payer utilization management and claims adjudication), fluency in payer medical policies, sound and independent clinical judgment on complex cases, and the ability to influence outcomes through both direct case ownership and informal leadership.

Primary Duties and Responsibilities

• Independently manage complex pre- and post-service appeals across Level 1, Level 2, and external review pathways, including the review, development, and submission of clinically robust appeal documentation.
• Serve as a clinical subject matter expert on payer medical policies, translating complex policy criteria into patient-specific clinical justification and guiding appeal strategy for high-dollar, ambiguous, or precedent-setting cases.
• Own end-to-end resolution of assigned cases, including follow-up, coordination with ordering providers, and appropriate escalation to leadership when warranted.
• Partner with ordering physicians and practice staff to coordinate peer-to-peer reviews, gather supplemental clinical documentation, secure Authorized Representative forms and signatures, and support collaborative initiatives that strengthen appeal outcomes.
• Mentor and provide informal guidance to Clinical Reimbursement Specialists, including case review, appeal letter quality feedback, and coaching on payer policy interpretation.
• Lead analysis of denial patterns and appeal outcomes to identify root causes, and drive upstream feedback to reduce future denials.
• Contribute directly to the development and refinement of appeal letter templates, clinical evidence packets, payer reference guides, and other scalable operational tools.
• Monitor payer behavior and policy changes across all lines of business; flag material changes and partner with leadership on remediations, coverage reviews, and payer escalations.
• Support the maintenance and continuous improvement of SOPs, ensuring workflows remain consistent, compliant, and scalable as the team grows.
• Serve as point of contact for complex patient- or provider-facing inquiries, ensuring accurate, empathetic, and compliant communication.
• Support digital transformation initiatives, including automation and AI/agentic workflow pilots that improve appeal readiness scoring and clinical documentation review.
• Represent the Clinical Reimbursement team in cross-functional initiatives and special projects that support evolving reimbursement and operational priorities.

Who You Are:

Qualifications

Required

• Active clinical licensure (e.g., RN, NP).
• Associate or Bachelor's degree in nursing.
• 3–5 years of experience in healthcare reimbursement, revenue cycle operations, or payer-facing roles.
• 2+ years of experience in prior authorization, denial management, or appeals -including pre-service and post-service workflows.
• Advanced understanding of payer medical policies, prior authorization, claims adjudication, denials, and appeals - including Level 1, Level 2, and external review processes.
• Demonstrated ability to independently manage complex, ambiguous, or high-dollar cases without routine escalation.
• Proven ability to translate complex payer medical policy criteria into patient-specific clinical justification.
• Strong critical thinking and analytical skills, including the ability to interpret incomplete denial information and drive appropriate next steps without direction.
• Experience contributing to the development of SOPs, appeal letter templates, workflow tools, or other operational assets within a reimbursement environment.
• Demonstrated ability to mentor or provide informal leadership to peers, including case review, coaching, or SME support.
• Excellent communication and collaboration skills, with the ability to influence cross-functional discussions and convey clinical/reimbursement concepts to both clinical and non-clinical stakeholders.
• Demonstrates ownership of cases through resolution, including follow-up, coordination, and appropriate escalation.
• Comfortable working in an evolving environment with shifting priorities, ambiguity, and the need to build systems where none exist.

Preferred

• Prior experience in oncology diagnostics, laboratory services, or complex/specialty reimbursement environments.
• Experience leading or contributing to process improvement, workflow redesign, or operational scaling initiatives within the revenue cycle.
• Familiarity with digital transformation initiatives in healthcare operations (automation, AI/agentic workflows, workflow tools, system integration).
• Relevant certification (CPC, CRCR, CHFP, Lean/Six Sigma) or Master's degree (MSN, MHA, MBA).

#LI-Remote