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Underwriter, Workers' Compensation
Pie Insurance · United States
Pay
$80k
Setting
Remote
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Underwriter, Workers' Compensation
United States
Apply
Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience commercial insurance.
Like our small business customers, we are a diverse team of builders, dreamers, and entrepreneurs who are driven by core values and operating principles that guide every decision we make.
Our Underwriters are on the front lines, interacting with our customers all day, every day. Every underwriting call, email and message has a profound impact on our business and our reputation. The average day in the life of a Pie Underwriter involves a high volume of daily transactions ranging from making underwriting decisions to issuing a certificate of insurance. We expect your role will evolve quickly as Pie grows.
How You’ll Do It
Leverage workers’ compensation or commercial insurance underwriting expertise to assess medium to complex risks in order to underwrite and bind new and renewal coverage.
Quickly and effectively decide each request through the use of Pie’s underwriting guidelines and known risk exposures and loss frequency and severity.
Achieve profitable growth through appropriate risk evaluation while building and maintaining outstanding payroll partner customer relationships.
Prioritize and resolve payroll partner customer inquiries for documentation or support.
Provides technical assistance to the payroll partner sales team and customers regarding policy and endorsement provisions and underwriting acceptability for designated insurance coverages.
Maintain strong industry knowledge on commercial insurance underwriting expertise and changes in market/account positions. Develop and maintain full knowledge of all forms, coverages, ratings, and manuals for the specific line being underwritten.
Participate in review and evaluation of risk portfolio, making recommendations on book management issues.
Take on other tasks, responsibilities and projects as needed.
Travel Requirements
Some travel could be required in this position, up to 10% travel.
The Right Stuff
Educational Background:
High School diploma or GED required. Bachelor's degree or equivalent experience with some college coursework is preferred
Experience:
Minimum 3 years of underwriting experience or equivalent is required
Intermediate to advanced knowledge of workers’ compensation class codes
Ability to sell our product while simultaneously discerning risk characteristics within the direct to business market.
Ability to balance the outstanding execution of processes while handling a high volume of transactions
Experience with Insurity, HubSpot and Salesforce preferred
Verifying businesses using various resources and databases like Google, Yelp, LinkedIn, Facebook and similar sites
Experience underwriting insurance for payroll partners is very valuable.
Strong expertise in the California workers' compensation market is preferred
The use of AI in Application Review: To support a fair, efficient, and consistent hiring process, we use AI-powered tools to assist in the initial screening of applications. These tools help us identify qualifications and prior work experiences that align with the requirements of the role. We may also use AI assistant video tools during interviews to support note-taking and candidate evaluation. All AI-powered outputs are still subject to human oversight and decision-making at multiple stages of the process. By submitting your application, you acknowledge and consent to Pie utilizing these AI technologies to assist in our evaluation process.
Base Compensation Range
$80,000 - $100,000 USD
Compensation & Benefits
Competitive cash compensation
Comprehensive health plans
Generous PTO
Future focused 401k match
Generous parental and caregiver leave
Our core values are more than just a poster on the wall; they’re tangibly reflected in our work
Making every part of working with us "Easy as Pie" - including our offer process. When we find someone we'd like as a Pie-oneer (a member of our team), we move quickly to put together a fair offer based on your skills, experience, location, and compensation expectations.
Each year Pie reviews company performance and may grant discretionary bonuses to eligible team members.
Location Information
Unless otherwise specified, this role is remote. Remote team members must live and work in the United States (territories excluded) and have access to reliable, high-speed internet.
Additional Information
Pie Insurance is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic.
Pie Insurance participates in the E-Verify program. Please click here, here and here for more information.
Pie Insurance is committed to protecting your personal data. Please review our Privacy Policy.
Safety First: Pie Insurance is committed to your security during the recruitment process. We will never ask you for credit card information or ask you to purchase any equipment during our interview or onboarding process.
Pie Named to 2025 America's Best Startup Employers
Pie Insurance 2025 State of Workplace Safety Report
#LI-REMOTE
#BI-REMOTE
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Voluntary Self-Identification
For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.
As set forth in Pie Insurance’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
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Race & Ethnicity Definitions
If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:
A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.
A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
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OMB Control Number 1250-0005
Expires 07/31/2029
Why are you being asked to complete this form?
We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.
Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.
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A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:
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Listed by Pie Insurance for a position based in the United States. Employers on this board attest they are hiring domestically.
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Senior Manager, Underwriting
Pie Insurance · United States
Pay
$130k
Setting
Remote
Back to jobs
Senior Manager, Underwriting
United States
Apply
Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience commercial insurance.
Like our small business customers, we are a diverse team of builders, dreamers, and entrepreneurs who are driven by core values and operating principles that guide every decision we make.
The Senior Manager, Underwriting is the operational leader of the New Business Underwriting team, responsible for translating strategic direction from the Director of New Business Underwriting into day-to-day execution. This role owns team performance, service delivery, and underwriter development — ensuring the team operates with consistency, quality, and efficiency. The Senior Manager is a seasoned underwriting professional whose technical expertise is sought out by team members, and who can make sound, independent decisions in complex or ambiguous situations without waiting for direction.
How You’ll Do It
Lead Day-to-Day Underwriting Operations
Own team adherence to service levels, underwriting guidelines, and quality standards; proactively surface and resolve operational bottlenecks before they escalate.
Serve as the primary internal escalation point for complex submissions, risk evaluations, and underwriting judgment calls within the team.
Manage workload distribution and capacity across the team to maintain SLA performance during volume fluctuations or staffing changes.
Oversee training and SOP currency; ensure team members are up to date on appetite, product changes, pricing models, and industry developments.
Develop Underwriting Talent
Directly manages a team of underwriters that may include senior individual contributors, Team Leads, and/or other managers depending on organizational structure.
Coaches and develops team members with a focus on building independent decision-making, accountability, and technical proficiency — creating the conditions for others to operate with greater autonomy over time.
Partners with the People team and the Director throughout the full team member lifecycle, including performance management, coaching plans, hiring, and offboarding.
Identifies hiring needs and leads recruiting for high-quality underwriters; shapes team composition with a view toward future capability needs.
Execute on Operational Process and Improvement
Identify, develop, and implement process improvements that drive efficiency, underwriting quality, and conversion within the team.
Gather feedback from underwriters and internal partners to surface operational gaps; bring forward well-scoped recommendations to the Director.
Provide reporting and performance data to the Director and leadership; use data to frame team results and highlight trends requiring action.
Support implementation of new underwriting tools, best practices, and product or pricing changes as directed by the Director and cross-functional partners.
Support Partner and Stakeholder Relationships
Serve as an operational point of contact for partner agents on day-to-day underwriting matters, escalating relationship-level issues to the Director as appropriate.
Partner with Business Development to support retention and partner engagement at the team level.
The Right Stuff
High school diploma/GED required; Bachelor's degree or equivalent experience preferred.
Minimum 8 years of commercial insurance experience required; workers' compensation underwriting experience strongly preferred.
Minimum 4 years of progressive leadership experience in commercial insurance underwriting; experience leading managers or team leads is a plus but not required.
Disciplinary expertise sought out by peers and team members; strong technical underwriting judgment with the ability to handle complex risks independently.
Proven ability to manage operational execution across a team, balancing throughput, quality, and team development simultaneously.
Skilled at translating strategic direction into operational plans and guiding a team through execution — including during periods of change or ambiguity.
Strong data fluency: able to track team performance metrics, identify trends, and communicate findings clearly to leadership.
Effective cross-functional communicator; builds trust with internal partners and escalates appropriately without over-relying on the Director.
Advanced problem-solving skills with the ability to navigate multi-layered situations and anticipate downstream impacts.
Experience with performance management, coaching plans, and talent development.
Knowledge of insurance underwriting best practices, service metrics, and customer experience operations.
Progress toward or attainment of a professional designation (CPCU, ARe, or equivalent) is a plus and encouraged as a development milestone for those on a Director-track trajectory.
Proficiency in G-Suite tools and collaboration platforms (Slack preferred).
The use of AI in Application Review: To support a fair, efficient, and consistent hiring process, we use AI-powered tools to assist in the initial screening of applications. These tools help us identify qualifications and prior work experiences that align with the requirements of the role. We may also use AI assistant video tools during interviews to support note-taking and candidate evaluation. All AI-powered outputs are still subject to human oversight and decision-making at multiple stages of the process. By submitting your application, you acknowledge and consent to Pie utilizing these AI technologies to assist in our evaluation process.
Base Compensation Range
$130,000 - $165,000 USD
Compensation & Benefits
Competitive cash compensation
Comprehensive health plans
Generous PTO
Future focused 401k match
Generous parental and caregiver leave
Our core values are more than just a poster on the wall; they’re tangibly reflected in our work
Making every part of working with us "Easy as Pie" - including our offer process. When we find someone we'd like as a Pie-oneer (a member of our team), we move quickly to put together a fair offer based on your skills, experience, location, and compensation expectations.
Each year Pie reviews company performance and may grant discretionary bonuses to eligible team members.
Location Information
Unless otherwise specified, this role is remote. Remote team members must live and work in the United States (territories excluded) and have access to reliable, high-speed internet.
Additional Information
Pie Insurance is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic.
Pie Insurance participates in the E-Verify program. Please click here, here and here for more information.
Pie Insurance is committed to protecting your personal data. Please review our Privacy Policy.
Safety First: Pie Insurance is committed to your security during the recruitment process. We will never ask you for credit card information or ask you to purchase any equipment during our interview or onboarding process.
Pie Named to 2025 America's Best Startup Employers
Pie Insurance 2025 State of Workplace Safety Report
#LI-REMOTE
#BI-REMOTE
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U.S. Standard Demographic Questions
We invite applicants to share their demographic background. If you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process.
How would you describe your gender identity? (mark all that apply)
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Are you a veteran or active member of the United States Armed Forces?
Select...
Voluntary Self-Identification
For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.
As set forth in Pie Insurance’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
Gender
Select...
Are you Hispanic/Latino?
Select...
Race & Ethnicity Definitions
If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:
A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.
A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran Status
Select...
Voluntary Self-Identification of Disability
Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 07/31/2029
Why are you being asked to complete this form?
We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.
Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.
How do you know if you have a disability?
A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:
Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Short stature (dwarfism)
Traumatic brain injury
Disability Status
Select...
PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
Submit application
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CA - Claims Adjuster, Workers Compensation
Pie Insurance · United States
Pay
$80k
Setting
Remote
Back to jobs
CA - Claims Adjuster, Workers Compensation
United States
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Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience commercial insurance.
Like our small business customers, we are a diverse team of builders, dreamers, and entrepreneurs who are driven by core values and operating principles that guide every decision we make.
The Claims Adjuster will play a vital role in delivering quality claim file management and an industry-leading customer claims experience. This will be completed by adhering to Pie’s Claims Best Practices and complying with regulatory and statutory requirements. This role will work with internal and external partners to deliver best in class performance, identify and pursue claim mitigation opportunities and deliver favorable claim outcomes for Pie’s customers.
How You’ll Do It
Claims Technical Management:
Independently handle all aspects of the workers’ compensation claims from set-up to closure.
Conduct timely 3-point contact investigation, with focus on continued investigation as facts of the case change.
Mitigate claim exposure while achieving the best outcome.
Determine timely and accurate compensability decisions within statutory requirements.
Set and adjust timely/accurate reserves within authority limits to ensure reserving activities are consistent with the case facts and company best practices.
Timely administration of statutory medical and indemnity benefits throughout the life of the claim.
Comply with all applicable statutory guidelines, rules, and regulations.
Control legal activity with defense counsel through the litigation process while managing legal fees and costs.
Prioritize early resolution opportunities, evaluate claim exposure and negotiate settlement.
Claims Customer Service:
Serve as a point of contact for our partner agents and customers to provide general claim guidance and help set claim process expectations.
Assist as necessary in providing claim status to agents and insureds, coverage verification and loss run reports, etc.
Provide excellent customer service to internal and external customers and business partners.
Participate in interactions with TPA adjusters and claims partners to drive optimized claims outcomes and top-notch claims experience.
Advocate to ensure that Pie has a leading claims customer experience.
Work to continuously improve our claims operations and look at opportunities and gaps in claim service, handling SOPs, protocols and processes.
The Right Stuff
High School Diploma or equivalent is required.
Bachelor's Degree or equivalent experience with some college coursework is preferred.
Minimum of 2-years workers’ compensation claims experience is required.
Claims experience working in CA is required.
Strong communication (written and verbal) skills, to deliver more complex information effectively.
Strong problem solving skills to be able to manage complex tasks and work through to solutions with little guidance and direction.
Awareness of your own tasks, and how it impacts the team and deliverables.
Experience using G-Suite Tools, and collaboration tools like Slack is preferred.
Knowledge of jurisdictional regulatory and statutory requirements and CMS/MSA requirements.
Demonstrated knowledge and experience in claim adjudication, medical management and litigation management.
Developing ability to analyze and take necessary action in multiple focus areas, based on several data points.
Ability to use skills to overcome conflict and reach beneficial outcomes.
Ability to make claim decisions to mitigate exposure while achieving the best outcome.
The use of AI in Application Review: To support a fair, efficient, and consistent hiring process, we use AI-powered tools to assist in the initial screening of applications. These tools help us identify qualifications and prior work experiences that align with the requirements of the role. We may also use AI assistant video tools during interviews to support note-taking and candidate evaluation. All AI-powered outputs are still subject to human oversight and decision-making at multiple stages of the process. By submitting your application, you acknowledge and consent to Pie utilizing these AI technologies to assist in our evaluation process.
Base Compensation Range
$80,000 - $100,000 USD
Compensation & Benefits
Competitive cash compensation
Comprehensive health plans
Generous PTO
Future focused 401k match
Generous parental and caregiver leave
Our core values are more than just a poster on the wall; they’re tangibly reflected in our work
Making every part of working with us "Easy as Pie" - including our offer process. When we find someone we'd like as a Pie-oneer (a member of our team), we move quickly to put together a fair offer based on your skills, experience, location, and compensation expectations.
Each year Pie reviews company performance and may grant discretionary bonuses to eligible team members.
Location Information
Unless otherwise specified, this role is remote. Remote team members must live and work in the United States (territories excluded) and have access to reliable, high-speed internet.
Additional Information
Pie Insurance is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic.
Pie Insurance participates in the E-Verify program. Please click here, here and here for more information.
Pie Insurance is committed to protecting your personal data. Please review our Privacy Policy.
Safety First: Pie Insurance is committed to your security during the recruitment process. We will never ask you for credit card information or ask you to purchase any equipment during our interview or onboarding process.
Pie Named to 2025 America's Best Startup Employers
Pie Insurance 2025 State of Workplace Safety Report
#LI-REMOTE
#BI-REMOTE
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Are you legally authorized to work in the United States?*
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Address Line 2 (Optional)
City*
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Which states do you have Workers' Compensation claims handling experience in?*
Are you licensed or certified to handle Workers' Compensation claims in any specific states? If so, please list them*
How would you rate your familiarity with Workers' Compensation claims?*
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U.S. Standard Demographic Questions
We invite applicants to share their demographic background. If you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process.
How would you describe your gender identity? (mark all that apply)
Select...
How would you describe your racial/ethnic background? (mark all that apply)
Select...
How would you describe your sexual orientation? (mark all that apply)
Select...
Do you identify as transgender?
Select...
Do you have a disability or chronic condition (physical, visual, auditory, cognitive, mental, emotional, or other) that substantially limits one or more of your major life activities, including mobility, communication (seeing, hearing, speaking), and learning?
Select...
Are you a veteran or active member of the United States Armed Forces?
Select...
Voluntary Self-Identification
For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.
As set forth in Pie Insurance’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
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Listed by Pie Insurance for a position based in the United States. Employers on this board attest they are hiring domestically.
Customer Relationship Manager
Landeed · Hyderabad, TS, IN / Hyderabad, Telangana, IN
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Customer Relationship Manager at Landeed(S22)
₹25K - ₹45K INR / monthly
Landeed is India’s digital infrastructure for property intelligence, title verification and transactions
Hyderabad, TS, IN / Hyderabad, Telangana, IN
Full-time
US citizenship/visa not required
1+ years
Apply now
About Landeed
Two thirds of Indian court cases are land related. Our solution to this is the Landeed, India's fastest and most comprehensive title search engine. We are now actively growing our engineering and product teams to expand our title coverage to more Indian states and build an enterprise platform for government bodies and corporates alike.
About the role
About the Role
As a CRM Operations Executive at Landeed, you will be at the heart of our customer requirement process — communicating with stakeholders, keeping customers informed, supporting upsell targets, and coordinating between our online and offline teams. This is a hands-on, fast-paced role suited to someone who is organised, proactive, and passionate about delivering great customer outcomes.
This role is based in Hyderabad. Candidates from anywhere in India are welcome to apply — relocation is mandatory.
Key Responsibilities
1. Stakeholder Communication Updates
Communicate with stakeholders on a daily basis regarding new requirements and provide timely updates on existing ones
Maintain accurate records of all requirement statuses and ensure stakeholders are kept informed at every stage
Respond to stakeholder queries promptly and escalate unresolved issues to senior team members
Prepare and share daily customer requirement update reports with stakeholders and internal teams
2. Online Operations & Customer Updates
Work as part of the online operations team to ensure customers receive accurate and timely updates on their customer requirement status every day
Follow up with customers on pending documentation, approvals, and next steps
Maintain up-to-date records in the CRM system for all active customer requirements.
Support team leads in meeting daily operations targets and SLAs
3. Upsell Support & Target Achievement
Identify upsell opportunities during customer interactions and communicate relevant product or service options
Support the online operations team in achieving quarterly upsell targets through proactive customer engagement
Log and track upsell activities in the CRM and report progress to the team lead regularly
Implement feedback from managers to improve upsell conversion rates
4. Stakeholder-Customer Liaison
Act as a reliable bridge between stakeholders and customers, ensuring updates and information flow accurately and on time
Proactively reach out to customers with requisition timelines, document checklists, and status updates on behalf of stakeholders
Handle customer concerns and miscommunications professionally, escalating where needed
Maintain detailed logs of all stakeholder and customer interactions in the CRM for tracking and quality purposes
5. End-to-End Customer Coordination
Coordinate with both the online and offline operations teams to ensure smooth end-to-end customer experience.
Follow up with stakeholders for required documents, approvals, and confirmations at each stage of requisition.
Flag delays or blockers in the customer experience process to the senior operations team immediately
Adhere to standard operating procedures (SOPs) and contribute to their improvement based on on-ground experience
What We're Looking For
Required
2–5 years of experience in CRM operations, customer operations, or a similar customer-facing role
Good verbal and written communication skills in English; Telugu, Kannada or Hindi and multi language is an advantage
Strong organisational skills with the ability to manage multiple customer requirements and stakeholder interactions simultaneously
Comfort with tools like Google Sheets, Excel, or project tracking tools
Proactive, detail-oriented, and comfortable working in a high-volume, deadline-driven environment
Open to relocating to Hyderabad — candidates from anywhere in India are welcome
Preferred
Prior experience in property related information, legal tech, or documentation-related operations
Prior experience in property related information, legal tech, or documentation-related
Familiarity with real estate processes in India
Experience in a target-driven role with exposure to upselling or cross-selling
How Success Will Be Measured
Daily stakeholder updates delivered without gaps or delays
Customer requirement SLA adherence rate (target: 95%+)
Upsell contribution towards quarterly team target
CRM data accuracy and completeness for assigned Customer requests.
Customer satisfaction and responsiveness scores
What We Offer
Competitive compensation for mid-level operations professionals
Performance-linked incentives tied to upsell targets.
Relocation support for candidates moving to Hyderabad
Structured onboarding and hands-on training in property operations
Clear growth path into senior operations and team lead roles
Collaborative, high-energy work environment
Health and wellness benefits
Technology
Backend
Rust, gRPC, and PostgreSQL on AWS. We're building a next-generation API, prioritising good tools for getting code from local to prod with minimal red tape and review. We're also working on new tools like a dynamically created DAG of automated workflows that will pick apart and analyze ownership history, making the information immediately available to the user.
Frontend
React Native, Redux, CodePush, Detox, and RNTL. React Native has allowed us to prototype extremely quickly, taking an average of 3 weeks to release entirely new apps. We focus on ease of use and quick iteration, gathering feedback from users and pushing updates immediately with codepush. We've also developed a custom framework for forced updates when breaking changes are required.
Apply now
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Listed by Landeed for a position based in the United States. Employers on this board attest they are hiring domestically.
Senior Customer Relationship Manager
Landeed · Hyderabad, TS, IN / Hyderabad, Telangana, IN
Pay
Not listed
Setting
On-site
Listed by Landeed for a position based in the United States. Employers on this board attest they are hiring domestically.
Claims Manager
Counterpart · Remote (United States)
Pay
$120k–160k
Setting
Remote
Listed by Counterpart for a position based in the United States. Employers on this board attest they are hiring domestically.
Cyber Underwriter (Wholesale)
At-Bay · Atlanta, Georgia, United States
Pay
Not listed
Setting
On-site
Back to jobs
Cyber Underwriter (Wholesale)
Atlanta, Georgia, United States
Apply to this job!
About At-Bay
At-Bay is the world’s first InsurSec provider designed from the ground up to help businesses tackle cyber risk head on. By combining industry-leading insurance with world-class cybersecurity technology, At-Bay offers end-to-end prevention and protection for the digital age. With 98% of cyber insurance claims in the past five years coming from small and mid-size businesses with revenue under $2B, providing an integrated solution to help manage risk is more critical than ever.
At-Bay helps its 35,000+ customers close their security technology and skills gap — all through their cyber insurance policy — making them less likely to be hit with a ransomware attack. As a full-stack insurance company, At-Bay offers multiple lines of specialty insurance, including Cyber, Tech E&O, and Miscellaneous Professional Liability (MPL) policies.
Support and grow At-Bay’s core wholesale broker relationships while delivering a high level of service and responsiveness.
Underwrite and grow a book of business, helping to achieve profitability and risk goals.
Evaluate, price, and negotiate coverage terms and conditions for new and renewal business in alignment with underwriting guidelines and risk appetite.
Review and analyze risks within At-Bay’s underwriting guidelines and maintain accurate underwriting documentation.
Partner with senior underwriters, cyber analytics, product, marketing, and other internal teams to deliver strong broker and client outcomes.
Contribute to underwriting process improvements by working with technology and data teams on tools and workflow enhancements.
Attributes and Qualifications
Approximately 1–3 years of underwriting experience in cyber liability and Tech E&O or specialty commercial insurance.
Solid understanding of specialty commercial underwriting principles and insurance industry practices.
Strong analytical and problem-solving skills with the ability to evaluate complex risks.
Comfortable working with technology and data-driven underwriting tools.
Technical aptitude; familiarity with concepts such as DNS, IP addresses, ports, databases, and networking is a strong plus.
Strong communication and relationship management skills with brokers and internal stakeholders.
Collaborative team player who is eager to learn, contribute, and support the broader team.
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For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.
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If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:
A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.
A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran Status
Select...
Voluntary Self-Identification of Disability
Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 07/31/2029
Why are you being asked to complete this form?
We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.
Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.
How do you know if you have a disability?
A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:
Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Short stature (dwarfism)
Traumatic brain injury
Disability Status
Select...
PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
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