Principal UX Researcher
Location
Arlington, VA; Austin, TX; New York, NY; San Francisco, CA
Employment Type
Full time
Location Type
Hybrid
Department
Design
Compensation
Zone A
SF Bay Area / NYC $256K – $320K
Zone B
Austin / Washington DC $230K – $280K
Overview
Application
Let’s face it, a company whose mission is human transformation better have some fresh thinking about the employer/employee relationship.
We do. We can’t cram it all in here, but you’ll start noticing it from the first interview.
Even our candidate experience is different. And when you get an offer from us (and accept it), you get way more than a paycheck. You get a personal BetterUp Coach, a development plan, a trained and coached manager, the most amazing team you’ve ever met (yes, each with their own personal BetterUp Coach), and most importantly, work that matters.
This makes for a remarkably focused and fulfilling work experience. Frankly, it’s not for everyone. But for people with fire in their belly, it’s a game-changing, career-defining, soul-lifting move.
Join us and we promise you the most intense and fulfilling years of your career, doing life-changing work in a fun, inventive, soulful culture.
If that sounds exciting—and the job description below feels like a fit—we really should start talking.
We’re looking for a Principal UX Researcher, to serve as the most senior researcher on the Product Design team, reporting directly to the VP of Design. This role will define BetterUp’s research vision and practice—establishing the methodologies, governance, and strategic frameworks that ensure user insights shape product decisions at every level. You’ll partner across Product, PMM, and the Labs behavioral insights team to connect foundational research to business outcomes, while mentoring researchers and design partners across the organization.
What you’ll do:
Define and evolve BetterUp’s UX research practice: establish research methodologies, quality standards, tooling, and governance frameworks that scale across the product organization
Drive strategic research that informs company-level product strategy, partnering directly with the VP of Design, Product leadership, and the executive team to identify high-leverage opportunities
Lead foundational and generative research programs that uncover unmet user needs, validate market opportunities, and shape multi-quarter product roadmaps
Partner cross-functionally with PMM, the Labs behavioral insights team, and Product to synthesize quantitative and qualitative data into actionable insights that influence go-to-market strategy and product direction
Represent UX Research as the discipline’s voice in executive forums, design reviews, and strategic planning sessions—ensuring research has a seat at the table for critical decisions
Build and scale research operations: evaluate and select research tools and vendors, define participant recruitment strategies, establish research repositories, and create self-serve research capabilities for the broader organization
Mentor and coach researchers and design partners across the team, raising the bar on research craft and building organizational research fluency
Establish governance frameworks and best practices for responsible AI usage in research processes, including AI-augmented analysis, synthesis, and participant experience
Key partners: Product Management, Product Marketing (PMM), Labs (Behavioral Insights), Engineering, Data Science
If you have some or all of the following, please apply:
12+ years of experience in UX research, design research, or a closely related field, with 6+ years operating at a senior or staff level of scope and impact
Deep expertise across the full spectrum of research methodologies—qualitative and quantitative, generative and evaluative, behavioral and attitudinal
Demonstrated track record of leading research that directly shaped product strategy and business outcomes at an organizational level
Experience defining and scaling a research practice, including establishing processes, tooling, governance, and research operations
Exceptional ability to synthesize complex data from multiple sources into clear, compelling narratives that drive executive-level decision-making
Strong cross-functional partnership skills, with experience influencing Product, Engineering, Marketing, and Data Science stakeholders
Experience mentoring and developing researchers at various career stages
Excellent communication and storytelling skills—you make research accessible, memorable, and actionable for any audience
AI at BetterUp
Our team thrives at the intersection of human expertise and AI capability. As an AI-forward company, adaptation and continuous learning are part of our daily work. We’re looking for teammates who are excited to evolve alongside technology – people who experiment boldly, share their discoveries openly, and help define best practices for AI-augmented work. These professionals thoughtfully integrate AI into their work to deliver exceptional results while maintaining the human judgment and creativity that drives real innovation. During our interview process, you’ll have opportunities to showcase how you harness AI to learn, iterate, and amplify your impact.
As a Principal UX Researcher, you'll:
Mobilize and align multiple functions to retire low-value research practices, scale AI-enabled research workflows, and focus teams on the few moves that create outsized impact. Serve as a trusted advisor to leadership on AI strategy for research, modeling resilience, cultivating change confidence, and positioning BetterUp as an industry pace-setter for continuous reinvention through AI.
Shape company-wide AI strategy for research in partnership with executive leadership, ensuring alignment with business objectives
Remove institutional barriers to AI adoption in research practices and drive cultural change that embraces continuous reinvention
Serve as BetterUp’s foremost expert in UX research, with recognized external influence on how AI transforms the research discipline
We encourage all candidates to share examples of how they’ve used AI tools in their work—whether it’s AI-powered analysis platforms, generative research tools, or automated synthesis workflows. We view AI fluency as a complement to craft, not a replacement for it.
Benefits:
At BetterUp, we are committed to living out our mission every day and that starts with providing benefits that allow our employees to care for themselves, support their families, and give back to their community.
Access to BetterUp coaching; one for you and one for a friend or family member
A competitive compensation plan with opportunity for advancement
Medical, dental and vision insurance
Flexible paid time off
Per year:
All federal/statutory holidays observed
4 BetterUp Inner Work days (https://www.betterup.co/inner-work)
5 Volunteer Days to give back
Learning and Development stipend
Company wide Summer & Winter breaks
Year-round charitable contribution of your choice on behalf of BetterUp
401(k) self contribution
We are dedicated to building diverse teams that fuel an authentic workplace and sense of belonging for each and every employee. We know applying for a job can be intimidating, please don’t hesitate to reach out — we encourage everyone interested in joining us to apply.
BetterUp Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, disability, genetics, gender, sexual orientation, age, marital status, veteran status. In addition to federal law requirements, BetterUp Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
At BetterUp, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, residence location, as well as market indicators. The range below is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future.
New York City and San Francisco: $250,000 - $320,000
Austin and Arlington: $230,000 - $280,000
We value your privacy. Your personal data will be processed in accordance with our Privacy Policy. If you have any questions about the privacy of your personal data or your rights with regards to your personal data, please reach out to support@betterup.co
#LI-Remote
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Listed by BetterUp for a position based in the United States. Employers on this board attest they are hiring domestically.
Let’s face it, a company whose mission is human transformation better have some fresh thinking about the employer/employee relationship.
We do. We can’t cram it all in here, but you’ll start noticing it from the first interview.
Even our candidate experience is different. And when you get an offer from us (and accept it), you get way more than a paycheck. You get a personal BetterUp Coach, a development plan, a trained and coached manager, the most amazing team you’ve ever met (yes, each with their own personal BetterUp Coach), and most importantly, work that matters.
This makes for a remarkably focused and fulfilling work experience. Frankly, it’s not for everyone. But for people with fire in their belly, it’s a game-changing, career-defining, soul-lifting move.
Join us and we promise you the most intense and fulfilling years of your career, doing life-changing work in a fun, inventive, soulful culture.
If that sounds exciting—and the job description below feels like a fit—we really should start talking.
About the Team & Your Impact
BetterUp is looking for a Staff Product Designer, Design Systems to own, evolve, and scale our design system across web and mobile platforms. This role sits at the intersection of craft, systems thinking, and AI-powered design—ensuring our product experiences are consistent, accessible, and built for velocity. You’ll define how our design system leverages AI for implementation, adoption, and continuous improvement, positioning BetterUp at the forefront of AI-augmented product design.
What You'll Do
Own the end-to-end strategy, architecture, and evolution of BetterUp’s design system, ensuring it scales across web and mobile product surfaces
Define and drive AI-powered workflows for design system implementation—including AI-assisted component generation, code translation, and automated quality checks
Establish and maintain a comprehensive component library with clear documentation, usage guidelines, and contribution standards that enable product teams to move faster
Partner closely with Engineering, Product, and Brand to ensure the design system reflects both technical feasibility and brand integrity
Lead the evaluation and integration of cutting-edge AI design tools (e.g., Figma AI, generative design plugins, code-to-design bridges) into the design system workflow
Build governance frameworks and best practices for responsible, consistent use of AI in design processes across the organization
Mentor and coach designers across the organization on design systems thinking, AI-augmented workflows, and craft excellence
Anticipate industry shifts in design tooling and AI capabilities, positioning BetterUp to adopt them ahead of competitors
Drive measurable improvements in design-to-development handoff speed, component reuse rates, and cross-platform consistency
Serve as a trusted advisor to Design and Product leadership on design system strategy, AI capabilities, and long-term technical direction
What You'll Bring
Extraordinary visual design taste—a rigorous, opinionated eye for typography, color, spacing, and detail that sets the quality bar for every surface of the product.
7+ years of product design experience, with at least 3 years focused on design systems at scale
Deep expertise in building and scaling design systems across web and mobile platforms, including token architectures, component APIs, and documentation frameworks
Demonstrated experience integrating AI tools into design and development workflows (e.g., AI-assisted prototyping, generative design, automated component generation)
Expert-level proficiency with Figma (including Figma Variables, Auto Layout, and component architecture), with experience evaluating and adopting emerging AI-powered design tools
Strong understanding of front-end technologies (HTML, CSS, React or similar frameworks) and how design systems bridge design and engineering
Track record of leading cross-functional initiatives that span multiple teams and disciplines
Exceptional communication skills with the ability to influence VP-level leaders and gain buy-in for strategic design system investments
Portfolio demonstrating systems-level thinking, craft excellence, and impact at scale
You'll Thrive Here If You
Experience building AI-native design system tooling or contributing to open-source design systems
Background in accessibility standards (WCAG) and inclusive design practices baked into system-level components
Experience with design-to-code automation tools and workflows
Familiarity with coaching, HR tech, or enterprise SaaS product domains
External thought leadership through speaking, writing, or open-source contributions in the design systems space
AI at BetterUp
Our team thrives at the intersection of human expertise and AI capability. As an AI-forward company, adaptation and continuous learning are part of our daily work. We're looking for teammates who are excited to evolve alongside technology – people who experiment boldly, share their discoveries openly, and help define best practices for AI-augmented work. These professionals thoughtfully integrate AI into their work to deliver exceptional results while maintaining the human judgment and creativity that drives real innovation. During our interview process, you’ll have opportunities to showcase how you harness AI to learn, iterate, and amplify your impact.
As a Staff Product Designer, you’ll:
See around corners, spotting shifts in AI technology, market dynamics, or customer needs before they land. Bring forward data-backed proposals that reimagine how design work gets done, then mobilize multiple functions to pilot, measure, and scale the highest-impact AI solutions—retiring legacy processes once evidence is clear.
Anticipate industry-shifting AI capabilities in design tooling and position BetterUp to leverage them ahead of competitors
Drive technical vision for how AI will reshape design system capabilities and product development practices over 3–5 year horizons
Build AI research and experimentation programs within design that discover breakthrough applications before they become industry standard.
During our interview process, you’ll have opportunities to showcase how you harness AI to learn, iterate, and amplify your impact. We encourage all candidates to share examples of how they’ve used AI tools in their work—whether Figma plugins, generative design tools, or AI-powered user research analysis.
Benefits:
At BetterUp, we are committed to living out our mission every day and that starts with providing benefits that allow our employees to care for themselves, support their families, and give back to their community.
Access to BetterUp coaching; one for you and one for a friend or family member
A competitive compensation plan with opportunity for advancement
Year-round charitable contribution of your choice on behalf of BetterUp
401(k) self contribution
We are dedicated to building diverse teams that fuel an authentic workplace and sense of belonging for each and every employee. We know applying for a job can be intimidating, please don’t hesitate to reach out — we encourage everyone interested in joining us to apply.
BetterUp Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, disability, genetics, gender, sexual orientation, age, marital status, veteran status. In addition to federal law requirements, BetterUp Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
At BetterUp, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, residence location, as well as market indicators. The range below is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future.
The base salary range for this role is as follows:
New York City and San Francisco: $220,000 - $276,000
Austin and Arlington: $198,000 - $248,000
Protecting your privacy and treating your personal information with care is very important to us, and central to the entire BetterUp family. By submitting your application, you acknowledge that your personal information will be processed in accordance with our Applicant Privacy Notice. If you have any questions about the privacy of your personal information or your rights with regards to your personal information, please reach out to support@betterup.co
Listed by BetterUp for a position based in the United States. Employers on this board attest they are hiring domestically.
Let’s face it, a company whose mission is human transformation better have some fresh thinking about the employer/employee relationship.
We do. We can’t cram it all in here, but you’ll start noticing it from the first interview.
Even our candidate experience is different. And when you get an offer from us (and accept it), you get way more than a paycheck. You get a personal BetterUp Coach, a development plan, a trained and coached manager, the most amazing team you’ve ever met (yes, each with their own personal BetterUp Coach), and most importantly, work that matters.
This makes for a remarkably focused and fulfilling work experience. Frankly, it’s not for everyone. But for people with fire in their belly, it’s a game-changing, career-defining, soul-lifting move.
Join us and we promise you the most intense and fulfilling years of your career, doing life-changing work in a fun, inventive, soulful culture.
If that sounds exciting—and the job description below feels like a fit—we really should start talking.
The Opportunity
BetterUp is looking for a Principal Product Designer to join our Design team and shape the future of human transformation at scale. This is a rare opportunity to work at the highest individual contributor level in Design—owning domain-level craft, strategy, and systems thinking across BetterUp’s core product experiences. Reporting to the VP of Product Design, you will set the bar for design excellence, influence cross-functional direction, and help define what it means to build a world-class human-AI product.
What You'll Do
Architect the design vision for BetterUp’s core product experiences—identifying the highest-leverage opportunities, defining the strategic direction, and ensuring continuity across complex, multi-surface journeys
Drive design quality and craft standards across the product, raising the bar for the entire Design org through rigorous critique, deep collaboration, and principled decision-making
Partner closely with Product, Engineering, and Research to shape roadmaps from the earliest stages—bringing design perspective to problem framing, not just solutions
Lead complex, ambiguous design challenges from 0→1 and 1→n, navigating organizational complexity with clear thinking and strong point of view
Build and maintain scalable design systems and foundational patterns that enable speed and coherence across teams
Mentor and elevate senior designers, providing thoughtful feedback that develops taste, confidence, and craft
Influence VP-level and executive stakeholders with clarity and conviction, earning trust as a thought partner on product and design strategy
Represent the design function in cross-functional planning, helping align design investment with company priorities
What You'll Bring
10+ years of product design experience, including time at a consumer or B2B SaaS company where design played a central role in product strategy
A portfolio that demonstrates exceptional craft, systems thinking, and the ability to operate across the full design spectrum—from early concept to polished execution
Proven track record of leading complex, multi-year design initiatives with measurable impact on product outcomes and user experience
Deep experience influencing product and engineering direction at the senior leadership level
Strong design systems sensibility—you understand how foundational decisions compound across a product at scale
Experience designing products at the intersection of human behavior and technology; familiarity with AI-native product patterns is a strong plus
Exceptional communication and storytelling skills—you make complex ideas clear and compelling to any audience
A growth mindset and genuine curiosity about how AI tools can enhance design craft and process
As a Principal Product Designer, you’ll:
Shape company-wide AI strategy in partnership with executive leadership, ensuring design’s voice is central to how BetterUp’s AI capabilities are built and experienced
Remove institutional barriers to AI adoption and drive cultural change that embraces continuous reinvention across the Design org
Serve as BetterUp’s foremost design expert in AI-powered product experiences, with recognized internal and external influence
Directly contribute to competitive differentiation through breakthrough design applications that define market leadership
During our interview process, you’ll have opportunities to showcase how you harness AI to learn, iterate, and amplify your impact. We encourage all candidates to share examples of how they’ve used AI tools in their work—whether Figma plugins, generative design tools, or AI-powered user research analysis.
AI at BetterUp
Our team thrives at the intersection of human expertise and AI capability. As an AI-forward company, adaptation and continuous learning are part of our daily work. We're looking for teammates who are excited to evolve alongside technology – people who experiment boldly, share their discoveries openly, and help define best practices for AI-augmented work. These professionals thoughtfully integrate AI into their work to deliver exceptional results while maintaining the human judgment and creativity that drives real innovation. During our interview process, you’ll have opportunities to showcase how you harness AI to learn, iterate, and amplify your impact.
Benefits:
At BetterUp, we are committed to living out our mission every day and that starts with providing benefits that allow our employees to care for themselves, support their families, and give back to their community.
Access to BetterUp coaching; one for you and one for a friend or family member
A competitive compensation plan with opportunity for advancement
Year-round charitable contribution of your choice on behalf of BetterUp
401(k) self contribution
We are dedicated to building diverse teams that fuel an authentic workplace and sense of belonging for each and every employee. We know applying for a job can be intimidating, please don’t hesitate to reach out — we encourage everyone interested in joining us to apply.
BetterUp Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, disability, genetics, gender, sexual orientation, age, marital status, veteran status. In addition to federal law requirements, BetterUp Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
At BetterUp, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, residence location, as well as market indicators. The range below is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future.
The base salary range for this role is as follows:
New York City and San Francisco: $250,000 - $320,000
Austin and Arlington: $230,000 - $285,000
Protecting your privacy and treating your personal information with care is very important to us, and central to the entire BetterUp family. By submitting your application, you acknowledge that your personal information will be processed in accordance with our Applicant Privacy Notice. If you have any questions about the privacy of your personal information or your rights with regards to your personal information, please reach out to support@betterup.co
Listed by BetterUp for a position based in the United States. Employers on this board attest they are hiring domestically.
Vice President Key Accounts, North America
Location
Austin, TX; Arlington, VA; New York, NY; San Francisco, CA
Employment Type
Full time
Department
Global Sales
Overview
Application
Let’s face it, a company whose mission is human transformation better have some fresh thinking about the employer/employee relationship.
We do. We can’t cram it all in here, but you’ll start noticing it from the first interview.
Even our candidate experience is different. And when you get an offer from us (and accept it), you get way more than a paycheck. You get a personal BetterUp Coach, a development plan, a trained and coached manager, the most amazing team you’ve ever met (yes, each with their own personal BetterUp Coach), and most importantly, work that matters.
This makes for a remarkably focused and fulfilling work experience. Frankly, it’s not for everyone. But for people with fire in their belly, it’s a game-changing, career-defining, soul-lifting move.
Join us and we promise you the most intense and fulfilling years of your career, doing life-changing work in a fun, inventive, soulful culture.
If that sounds exciting—and the job description below feels like a fit—we really should start talking.
We are a hybrid company with a focus on in-person collaboration when necessary. Employees are expected to be available to work from one of our office hubs at least two days per week, or eight days per month. Our US hub locations include: Austin, TX; New York City, NY; San Francisco, CA; and the Washington, DC metro area. If this is a role based in Europe, our Europe hub locations are London, UK and Amsterdam, NL. Please ensure you can realistically commit to this structure before applying.
The Vice President, Key Accounts is a pivotal role, responsible for orchestrating and driving the entire sales ecosystem of our most strategic accounts. This role is not just about achieving sales targets but encompasses a holistic approach, combining new sales, account management, and customer success under a unified strategy.
This is an individual contributor role.
What you’ll do:
New Sales Generation: Drive the acquisition of new business through effective sales strategies and executive-level selling. Identify and pursue growth opportunities in the market, staying ahead of industry trends.
Account Management: Oversee and optimize account management processes to maximize customer satisfaction and retention. Work closely with the account management team to identify upsell and cross-sell opportunities.
Customer Success: Champion customer success initiatives to ensure ongoing value delivery and strong client relationships. Implement feedback loops to continuously improve products/services based on customer input.
Executive Selling: Personally engage in high-level executive selling to key clients and prospects. Build and maintain relationships with key stakeholders, becoming a trusted advisor to clients.
Cross-Functional Partnership: Collaborate effectively with other departments, fostering strong cross-functional partnerships. Work closely with marketing, product, and operations to align strategies and optimize outcomes.
If you have some or all of the following, please apply:
Minimum of 10 years of progressive experience in executive sales roles.
Proven track record of success in executive-level selling and leading high-performing sales teams.
Demonstrated experience in driving new sales, account management, and customer success within a complex, B2B environment.
Has led or participated in defining an innovative GTM motion (not just operating an established one)
Strong strategic thinking and analytical skills, with the ability to translate data into actionable insights.
Exceptional communication and interpersonal skills, with the ability to build and nurture relationships at all levels.
Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
Bachelor's degree in Business, Sales, or a related field (MBA preferred).
Proven success in leading sales teams and driving revenue growth.
AI at BetterUp
Our team thrives at the intersection of human expertise and AI capability. As an AI-forward company, adaptation and continuous learning are part of our daily work. We're looking for teammates who are excited to evolve alongside technology – people who experiment boldly, share their discoveries openly, and help define best practices for AI-augmented work. These professionals thoughtfully integrate AI into their work to deliver exceptional results while maintaining the human judgment and creativity that drives real innovation. During our interview process, you’ll have opportunities to showcase how you harness AI to learn, iterate, and amplify your impact.
Benefits:
At BetterUp, we are committed to living out our mission every day and that starts with providing benefits that allow our employees to care for themselves, support their families, and give back to their community.
Access to BetterUp coaching; one for you and one for a friend or family member
A competitive compensation plan with opportunity for advancement
Medical, dental, and vision insurance
Flexible paid time off
Per year:
All federal/statutory holidays observed
4 BetterUp Inner Workdays (https://www.betterup.co/inner-work)
5 Volunteer Days to give back
Learning and Development stipend
Company wide Summer & Winter breaks
Year-round charitable contribution of your choice on behalf of BetterUp
401(k) self contribution
We are dedicated to building diverse teams that fuel an authentic workplace and sense of belonging for each and every employee. We know applying for a job can be intimidating, please don’t hesitate to reach out — we encourage everyone interested in joining us to apply.
BetterUp Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, disability, genetics, gender, sexual orientation, age, marital status, veteran status. In addition to federal law requirements, BetterUp Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
At BetterUp, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, residence location, as well as market indicators. The range below is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future.
The base salary range for this role is:
$300,000 : All HUB locations
Protecting your privacy and treating your personal information with care is very important to us, and central to the entire BetterUp family. By submitting your application, you acknowledge that your personal information will be processed in accordance with our Applicant Privacy Notice. If you have any questions about the privacy of your personal information or your rights with regards to your personal information, please reach out to support@betterup.co
#LI-Hybrid
Apply for this Job
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Listed by BetterUp for a position based in the United States. Employers on this board attest they are hiring domestically.
Client Delivery Director
Location
Austin, TX; Arlington, VA; New York, NY; San Francisco, CA; Toronto (Remote); United States (Remote)
Employment Type
Full time
Location Type
Hybrid
Department
Deployment
Overview
Application
Let’s face it, a company whose mission is human transformation better have some fresh thinking about the employer/employee relationship.
We do. We can’t cram it all in here, but you’ll start noticing it from the first interview.
Even our candidate experience is different. And when you get an offer from us (and accept it), you get way more than a paycheck. You get a personal BetterUp Coach, a development plan, a trained and coached manager, the most amazing team you’ve ever met (yes, each with their own personal BetterUp Coach), and most importantly, work that matters.
This makes for a remarkably focused and fulfilling work experience. Frankly, it’s not for everyone. But for people with fire in their belly, it’s a game-changing, career-defining, soul-lifting move.
Join us and we promise you the most intense and fulfilling years of your career, doing life-changing work in a fun, inventive, soulful culture.
If that sounds exciting—and the job description below feels like a fit—we really should start talking.
Hybrid Work Policy & Hub Locations
BetterUp is a hybrid company that values in-person collaboration. Our US hub locations include: Austin, TX; New York City, NY; San Francisco, CA; and the Arlington, VA.
Hybrid Expectation: You will be expected to work from your local office at least 2 days per week (or 8 days per month) and should be able to realistically commit to this structure before applying. This hybrid role will require travel up to 25% of the time for client engagements.
If you are not located near a hub: You will work as a fully remote employee. This remote role will require travel up to 50% of the time for client engagements and internal BetterUp purposes.
This role is open to candidates across the US. Please review the above carefully and ensure the applicable model works for your situation before applying.
As BetterUp’s Client Delivery Director (‘CDD’) you’ll play a crucial role in leading the formation and orchestration of the post-sale strategy and execution for our largest and most strategic clients. This is an IC role with no direct reports.
What you’ll do:
Delivery Management: Orchestrate the successful end-to-end technical and operational delivery of the BetterUp platform to our clients. Ensure that the business needs and requirements of our clients are clearly understood by our internal teams and effectively scope their deliverables/milestones against said requirements. Contribute to the strategic planning of delivery processes and innovations that enhance client outcomes and operational efficiency.
Client Relationship Management: Establish and maintain strong relationships with clients post-sale - inclusive of executive, operating and technical program leadership. Act as the primary point of contact for all client service delivery needs, ensuring superior client experience and engagement.
Governance: Design and run the mechanisms that monitor and report on delivery efficacy, timeliness, value realization and customer experience (both customer and internal facing). Develop and implement strategies for continuous improvement.
Comms & Change Management: Provide regular and real time client updates regarding delivery status, risks and outcomes. Owns the triage and cascade of communications and change management across customer and internal stakeholder groups.
Collaboration & Advocacy: Lead post-sale planning and execution across cross-functional delivery teams – spanning Customer Success, People Insights, Services and Product. Champion Voice of Customer with BetterUp’s product and go to market leadership
Risk & Escalation Management: Design and run issue/escalation and risk management practices (identification → resolution). Quarterback escalation management with client stakeholders.
If you have some or all of the following, please apply:
10+ years of software and/or service delivery experience (execution)
5+ years of experience leading enterprise-wide SaaS platform deployments (overseeing both operational and technical delivery)
Excellent communication skills with executive and operating level stakeholders (inclusive of business and technical personas)
Influencing / working cross functionally (independently navigate well through an org)
Strong program/project management skills (scrum/agile a plus)
Ability to look around corner / uncover early indicators of risk to drive proactive remediation
Extensive experience advising, coaching, influencing, and building relationships both internally and externally with executive-level clients at Fortune 1000 companies
20% - 40% travel required (client onsite travel)
Removes institutional barriers to AI adoption and drives cultural change that embraces continuous reinvention
Exercises exceptional judgment in when to simplify and when to stretch, embodying "Do Less, Deliver More"
AI at BetterUp
Our team thrives at the intersection of human expertise and AI capability. As an AI-forward company, adaptation and continuous learning are part of our daily work. We're looking for teammates who are excited to evolve alongside technology – people who experiment boldly, share their discoveries openly, and help define best practices for AI-augmented work. These professionals thoughtfully integrate AI into their work to deliver exceptional results while maintaining the human judgment and creativity that drives real innovation. During our interview process, you’ll have opportunities to showcase how you harness AI to learn, iterate, and amplify your impact.
Benefits:
At BetterUp, we are committed to living out our mission every day and that starts with providing benefits that allow our employees to care for themselves, support their families, and give back to their community.
Access to BetterUp coaching; one for you and one for a friend or family member
A competitive compensation plan with opportunity for advancement
Medical, dental, and vision insurance
Flexible paid time off
Per year:
All federal/statutory holidays observed
4 BetterUp Inner Workdays (https://www.betterup.co/inner-work)
5 Volunteer Days to give back
Learning and Development stipend
Company wide Summer & Winter breaks
Year-round charitable contribution of your choice on behalf of BetterUp
401(k) self contribution
We are dedicated to building diverse teams that fuel an authentic workplace and sense of belonging for each and every employee. We know applying for a job can be intimidating, please don’t hesitate to reach out — we encourage everyone interested in joining us to apply.
BetterUp Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, disability, genetics, gender, sexual orientation, age, marital status, veteran status. In addition to federal law requirements, BetterUp Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
At BetterUp, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, residence location, as well as market indicators. The range below is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future.
The base salary range for this role is as follows:
$215,000 – $250,00 USD: New York City and San Francisco
$195,000 – $230,000 USD: All other US locations
$178,000 - $222,000 CAD: Toronto
Protecting your privacy and treating your personal information with care is very important to us, and central to the entire BetterUp family. By submitting your application, you acknowledge that your personal information will be processed in accordance with our Applicant Privacy Notice. If you have any questions about the privacy of your personal information or your rights with regards to your personal information, please reach out to support@betterup.co
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Listed by BetterUp for a position based in the United States. Employers on this board attest they are hiring domestically.