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Vice President, Technology
Vetsource · United States of America
Pay
$219k–275k
Setting
Remote
Listed by Vetsource for a position based in the United States. Employers on this board attest they are hiring domestically.
QA Specialist - Virtual Hub
Gifthealth ·
Pay
Not listed
Setting
Remote
We are seeking a QA Specialist - Virtual Hub to support the Quality Assurance Team within the Call Center. Position SummaryThe QA Specialist ensures day-to-day quality oversight of the virtual HUB, with a focus on internal auditing, call quality monitoring, QA data analysis, and case review. You'll partner with Operations, Compliance, and Case Management teams to maintain a robust QMS, drive compliance with quality assurance expectations, and enable safe, right-first-time case handling.Key ResponsibilitiesInternal Audit (~30%)Plan, execute, and report risk-based internal audits of case intake, storage, documentation, program SOP handling, record handling, and case closure.Track observations, grade findings, and drive CAPA effectiveness through to verified closure.Trend audit data, prepare dashboards/metrics, and present results in quality reviews and readiness checks.Collaborate with multiple teams to improve call center KPIs and general metricsCall Quality & QA Data (~30%)Assists in the development of monitoring standards.Monitor and score calls using automated speech analytics and manual review against the QA scorecard, covering compliance, service, and process adherence.Calibrate automated scoring against human review to confirm accuracy and consistency across agents and programs.Analyze QA data trends by agent, team, program, and call type to identify systemic risks and coaching opportunities.Build and maintain QA dashboards/reporting for leadership visibility into call quality performance.Works directly with leadership to drive process improvements within the teamQA in Case Handling (~25%)Provide real-time QA oversight (documentation verification, record checks, case review, and process adherence checks).Coach teams on quality behaviors; support training, change control, and document control.Participate in deviation/incident investigations; perform root cause analysis and implement systemic fixes.CAPA Management (~15%)Own the CAPA process: intake, evaluation, disposition, and documentation.Coordinate with Compliance and Program teams; ensure root cause resolution and effectiveness verification.Support/coordinate CAPA trending: analysis, tracking, notifications, execution, and effectiveness checks.
Listed by Gifthealth for a position based in the United States. Employers on this board attest they are hiring domestically.
Project Coordinator
Gifthealth · 4343 Equity Drive Ste A Columbus Columbus OH 43228 USA
Pay
$21–23/hr
Setting
Remote
About UsAt Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives.Position SummaryWe are seeking a motivated and organized Project Coordinator to support the planning, coordination, and execution of projects across cross-functional teams. This is an entry-level opportunity ideal for someone looking to build a career in project management while gaining hands-on experience in a fast-paced, collaborative environment.The Project Coordinator will assist with tracking project timelines, organizing communications, coordinating meetings, and helping ensure projects stay on schedule and aligned with business objectives.Key ResponsibilitiesSupport the planning and execution of projects and operational initiativesCoordinate project schedules, timelines, deliverables, and follow-up tasksSchedule meetings, prepare agendas, and document meeting notes and action itemsTrack project progress and communicate updates to stakeholders and team membersMaintain organized project documentation, trackers, and reporting toolsCollaborate with cross-functional teams to support project goals and deadlinesHelp identify project risks, blockers, or delays and escalate concerns as neededAssist with process improvement initiatives and workflow coordinationEnsure tasks and deliverables are completed accurately and on timeProvide administrative and operational support to project leaders when neededQualificationsBachelor’s degree in Business, Communications, Healthcare Administration, Management, or a related field preferred0–2 years of professional experience in coordination, administration, operations, customer service, or related rolesStrong organizational and time management skillsExcellent written and verbal communication abilitiesStrong attention to detail and problem-solving skillsAbility to manage multiple priorities in a fast-paced environmentEagerness to learn and grow within project management ? Strong collaboration and interpersonal skillsSelf-motivated with the ability to take initiativeAdaptable and comfortable working in a dynamic environmentWork EnvironmentLocation: On-siteSchedule: Full-timeMay require additional availability or flexibility for escalations.Regular meetings with your teams, departments, or leadership to ensure alignment.Key Essential FunctionsMust be able to remain in a stationary position and/or move throughout the office for extended periods of time while coordinating projects and supporting team operations.Must be able to lift and carry up to 15 pounds occasionally.Must be able to perform repetitive motions throughout the workday, including typing, reaching, bending, filing, and operating office equipment.Must be able to work onsite for all scheduled shifts and attend meetings across departments as needed.Must be able to communicate clearly and effectively with team members, leadership, and stakeholders in both written and verbal formats.Must be able to manage multiple tasks, deadlines, and priorities in a fast-paced environment while maintaining attention to detail.Must be able to review, organize, and maintain project documentation, schedules, reports, and trackers with a high degree of accuracy.Must be able to use standard office technology and software platforms, including email, spreadsheets, project management tools, and video conferencing systems.Must be able to adapt to changing priorities, project timelines, and operational needs.Employment ClassificationStatus: Full-timeFLSA: Non-ExemptEqual Employment Opportunity (EEO) StatementGifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status.We celebrate diversity and are committed to creating an inclusive environment for all employees. If you do not meet every requirement but still feel you would be a great fit for this role, we encourage you to apply!DisclaimerThis job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time.
Listed by Gifthealth for a position based in the United States. Employers on this board attest they are hiring domestically.
Senior Director, Omni Channel - Retail
Vetsource · United States of America
Pay
$190k
Setting
Remote
Listed by Vetsource for a position based in the United States. Employers on this board attest they are hiring domestically.
Commercial Contract Specialist
Gifthealth · United States USA
Pay
$54k–94k
Setting
Remote
About UsAt Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives.Position SummaryWe are seeking a Commercial Contract Specialist to support the sales team. This position plays a key role in supporting the Commercial Team, ensuring alignment with organizational goals, operational excellence, and compliance standards.The Commercial Contract Specialist supports the contract process through drafting and development of agreements between Gifthealth and pharmaceutical and medical technology companies. The role also supports working through changes and finalizing agreements for execution. This position works with the Commercial, Implementation and Operations leadership teams to ensure agreement drafts are completed with scope and budgets and provides the Legal Department with project background for draft agreement review; ensuring that all agreements are compliant with company policies and legal requirements. The Contract Specialist distributes fully executed agreements to appropriate finance, operational and sales team members, and files final agreements into the contract repository. The Contract Specialist also maintains internal trackers and reports, to be shared with the Commercial, Legal and Operations team leaders.Key ResponsibilitiesSupports contract management by initiating draft NDAs, MSAs, SOWs, and amendments; coordinating scope development with Sales and Operational SMEs; assisting Legal with document formatting and tracking; and maintaining accurate contract files and status updates in the Contract TrackerUtilizes corporate templates as provided by the Legal team.Analyzes proposals and/or other materials to identify requirements and ensures legal requirements, scope, timeline, and budget of the agreement are drafted appropriatelyAnalyze and review externally provided client and certain vendor agreements, and evaluate, and determine if requests for changes to any Gifthealth agreements are acceptable in accordance with our company legal policies and practicesUtilize Contract SOPs to track and initiate renewals and maintain accurate records Leads the full contract development process—including document creation, SME and leadership coordination, review cycles, and feedback integration—and manages final preparation and submission to the appropriate client, vendor, or business development channelsMaintains contract libraries and templates to streamline development and record keeping practicesParticipates in Commercial Team meetings, provide input and support as requiredCompletes other tasks as assignedQualificationsEducation: Bachelor’s degree in life sciences, marketing, business administration, or related field (Required)Licensure/Certification: NoneExperience: 7+ years of experience in patient access support, contract management, client management (Required) Proficiency with document management and contract management systems (Office 365 and Google Suite) (Required) Knowledge, Skills, & Abilities: Knowledge of contract administration principles and processes; budgeting, and pricing fundamentals; commercial pharmacy industry, pharmaceutical and biotechnology industries; CRM and related digital technologies Procurement laws, regulations, and industry standards, (Required) Advanced knowledge of pharmaceutical-related commercial contracting regulations (Required) Knowledge of federal and state contracting policies and regulations, particularly as pertains to HIPAA and patient privacy (Preferred) Excellent verbal, written, and interpersonal communication skills (Required) Advanced communication, organizational, detail oriented, time management, and project coordination skills (Required) Advanced analytical skills and attention to details (Required) Ability to interpret complex contract requirements and documents (Required) Ability to maintain accurate records and manage end-to-end contract workflows (Required) Ability to work independently and adapt quickly to changing conditions (Required) Ability to contribute to contract strategy and improve processes (Preferred) Ability to foster cross-functional collaboration (Preferred) Work EnvironmentLocation: RemoteSchedule: 8:00 A.M. to 5:00 P.M. Monday through Friday with night and weekend hours on occasion as determined by the needs of the business.Regular meetings with internal Commercial, Legal, and senior leadership teams. This role may also have limited participation in meetings with external clients and vendors. Key Essential FunctionsMust be able to remain in a stationary position for extended periods while writing or reviewing documentationMust be able to work on a computer for the entire shiftMust be able to attend virtual meetings with cross-functional teamsEmployment ClassificationStatus: Full-timeFLSA: Exempt Equal Employment Opportunity (EEO) StatementGifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you do not meet every requirement but still feel you would be a great fit for this role, we encourage you to apply!DisclaimerThis job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time.
Listed by Gifthealth for a position based in the United States. Employers on this board attest they are hiring domestically.
Zendesk Admin Operational Excellence
Gifthealth · United States USA
Pay
$85k–100k
Setting
Remote
Zendesk Admin Operational ExcellenceAbout UsAt Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives.Position SummaryWe’re looking for a proactive and analytical Zendesk Admin – Operational Excellence to manage and continuously improve our Zendesk environment with a focus on system performance, operational efficiency, and compliance. This role works closely with our Zendesk Administrator (who maintains final ownership of all workflows) and is responsible for identifying and executing scalable, data-driven enhancements across our support ecosystem.You’ll partner with CX leadership, compliance, and cross-functional teams to drive best-in-class support experiences—improving agent workflows, automating repetitive tasks, ensuring compliance, and helping create a more efficient and effective support operation.Key Responsibilities Manage day-to-day Zendesk tasks, including building views, macros, triggers, automations, and user configurations to support a high-performing support team.Collaborate with the Zendesk Administrator to propose workflow updates and system enhancements; all workflow changes will be finalized and approved by the Zendesk Admin.Partner with Support, Operations, and Compliance teams to ensure Zendesk workflows align with pharmacy regulations, HIPAA requirements, and call center compliance standards.Identify and implement automation and routing strategies that reduce handling time and increase one-call resolution.Assist in building internal dashboards and reports using Zendesk Explore or other BI tools to analyze trends in ticket volume, resolution time, SLA adherence, and CSAT.Proactively identify process gaps or inefficiencies across the support lifecycle and recommend technology or process-based solutions.Contribute to documentation, SOPs, and internal knowledge bases for Zendesk use and system practices.Monitor agent interactions and system performance to help identify trends or opportunities for coaching and support improvements.Participate in Zendesk testing, user acceptance, and post-release support for system changes or new integrations.Ensure alignment between Zendesk and internal tools like Slack, helping connect workflows and alerts where appropriate to drive faster communication and resolution.Support change management and team adoption of new tools, automations, or workflows.Qualifications3+ years of hands-on Zendesk admin experience; Zendesk Administrator certification preferred.Familiarity with support operations in pharmacy, healthcare, or regulated call center environments is strongly preferred.Experience using or supporting workflows within BestRx or similar pharmacy management software is highly desirable.Demonstrated ability to optimize workflows, build and manage automations, and improve ticket routing strategies.Understanding of pharmacy compliance, HIPAA, and call center best practices, including escalation handling and documentation standards.Proven ability to create efficiencies through process design, automation, or technology integrations.Strong understanding of Slack and its use in CX team communications and workflows.Analytical mindset with ability to translate data into action; experience with Zendesk Explore, Excel, or BI tools is a plus.Collaborative and communicative, with experience working cross-functionally and a strong attention to detail.High comfort working in a fast-paced, ever-evolving environment focused on continuous improvement.Work EnvironmentLocation: RemoteSchedule: Full-time May require availability or flexibility for escalations.Regular meetings with your teams, departments, or leadership to ensure alignment.Key Essential Functions Must be able to remain in a stationary position (sitting or standing) for extended periods while working on a computer.Must be able to operate a computer and related equipment, including keyboard and mouse, for the duration of the workday.Must perform repetitive motions for an entire shift, including typing, clicking, and data entry.Must be able to work remotely for all scheduled shifts with reliable internet access.Must be able to work remotely for all scheduled shifts with reliable internet access.Must be able to manage screen time for extended periods and maintain focus in a virtual environment.Employment ClassificationStatus: Full-timeFLSA: Exempt Equal Employment Opportunity (EEO) StatementGifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you do not meet every requirement but still feel you would be a great fit for this role, we encourage you to apply!DisclaimerThis job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time.
Listed by Gifthealth for a position based in the United States. Employers on this board attest they are hiring domestically.
Intake Specialist II, III
Gifthealth · 4343 Equity Drive Ste A Columbus Columbus OH 43228 USA
Pay
$20.14–27.15/hr
Setting
Remote
About UsAt Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives.Position SummaryReporting to the Intake Specialist Lead, the Intake Specialist II is an advanced intake role responsible for accurately and efficiently processing incoming prescriptions while providing additional operational support to the intake team. This position requires strong attention to detail, advanced problem-solving skills, and the ability to assist with more complex intake scenarios.We are seeking an Intake Specialist II to serve as a knowledgeable resource within the intake workflow and help maintain efficiency, accuracy, and compliance. This position plays a key role in supporting supports reporting, troubleshooting conflicting information, and assisting with provider communication related to prescription clarification and verbal prescription entry, ensuring alignment with organizational goals, operational excellence, and compliance standards.Key ResponsibilitiesReceives and processes incoming prescriptions while accurately entering complete, compliant patient and medication information into the pharmacy system, consistently maintaining high productivity without compromising quality or accuracy Identifies and resolves prescription discrepancies by applying strong critical thinking, collaborating with internal pharmacy teams, and escalating issues requiring clinical intervention—all while maintaining workflow efficiencySupports provider communications by clarifying prescription details, entering verbal orders in compliance with policy, and ensuring complete documentation of all interactions in the pharmacy systemProvides operational support by assisting leadership with intake reporting and data tracking, monitoring workflow trends to identify process-improvement opportunities, and supporting high-volume or special project needsCollaborates with pharmacists, technicians, and internal teams to ensure a smooth intake process while cross-training across workflows and providing guidance to team members as neededMaintains thorough and compliant documentation of all intake activities while adhering to federal and state regulations, HIPAA requirements, and internal quality standards to ensure patient safety and protect confidentialityPerforms all other duties as assigned by the Intake Specialist Lead or Automation Operations & Intake ManagerQualificationsEducation: High school diploma or equivalent (Required)Licensure/Certification: Active Registered Pharmacy Technician or Certified Pharmacy Technician (CPhT) license (Required). Must hold active license issued by the Ohio Board of Pharmacy.Experience: 1–3 years of experience in pharmacy intake, healthcare operations, or a related role. (Required)Experience handling complex intake workflows or advanced pharmacy processes (Preferred)Knowledge, Skills, & Abilities: Knowledge of prescription intake standards & compliance; medication & pharmacy fundamentals; insurance & reimbursement basics; health system/retail systems knowledge; and regulatory frameworks & SOPs (Required)Knowledge of specialty pharmacy workflows and advanced technician practice models (Preferred)Data entry, verification, and customer/patient service skills (Required)Time and workflow management skills (Require)Excellent oral, written, verbal, and interpersonal communication skills (Required)Problem solving and intake triage skills (Required)Reporting, metric evaluation, quality management, and process improvement skills (Preferred)Ability to ensure audit and documentation readiness (Required)Ability to utilize multiple systems to maintain compliance and patient safety (Required)Ability to coach and mentor peers and more junior team members (Preferred)Work EnvironmentLocation: Hybrid or Remote (remote candidates must hold an active Ohio Pharmacy Technician certification)Schedule: 11am-7pm. Monday through Friday with night and weekend hours on occasion as determined by the needs of the business and cross-facility travel as neededRegular meetings with internal Warehouse, Pharmacy, Logistics, Safety, Compliance, Quality, Training, and Operations Management teams.Key Essential FunctionsMust be able to stand for at least 4 hours at a time while workingMust be able to lift up to 25 pounds with or without assistanceMust perform repetitive motions for an entire shift: bending, reaching, lifting, scanning.Must be able to work onsite for all required shifts.Employment ClassificationStatus: Full-timeFLSA: Non-Exempt Equal Employment Opportunity (EEO) StatementGifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you do not meet every requirement but still feel you would be a great fit for this role, we encourage you to apply!DisclaimerThis job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time.
Listed by Gifthealth for a position based in the United States. Employers on this board attest they are hiring domestically.
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