Front is the customer operations platform built for B2B complexity, keeping every team, tool, and customer conversation in sync so companies can scale without losing connection. Others handle simple interactions. Front handles the coordination and context behind complex B2B customer relationships. Over 9,000 companies, including Uber Freight, Navan, and Stripe, rely on Front because it's the only one that can run the operational layer that makes customer-facing work actually succeed.

Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Built In's 100 Best Midsize Places to Work in SF 2025, Top Places to Work by USA Today 2025, Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™ ,Inc. Magazine's 2022 Best Workplaces list, and Forbes Best Startup Employers 2022 List.

Read more about Front's expansion into Chile!

Front powers the way teams communicate with their customers — and security is foundational to keeping that trust. We’re looking for a Senior Security Operations Engineer to help protect Front’s customers, employees, and platform by strengthening detection, response, and security operations at scale.

This role is for someone who thrives in ambiguity, can move quickly from signal to action, and enjoys building durable systems and playbooks — not just fighting fires. You’ll partner closely with Engineering, IT, Legal, and Business leaders to reduce risk, respond to incidents, and continuously raise the security bar across the company.

What will you be doing?

• Own end-to-end security incident response, including triage, containment, eradication, recovery, and post-incident learnings

• Build and continuously improve detection coverage across cloud, endpoint, identity, and SaaS systems

• Develop security automation and workflows to reduce manual toil and improve response speed

• Lead investigations into suspicious activity, account compromise, and potential data exposure events

• Partner with Engineering and IT to harden systems, improve logging/telemetry, and close recurring control gaps

• Drive readiness through tabletop exercises, runbooks, metrics, and operational reviews

• Manage security tooling configuration and tuning (SIEM, EDR, IAM, alerting) to reduce noise and increase fidelity

• Communicate clearly during high-severity situations, aligning stakeholders on impact, status, and next steps

What skills and experience do you need?

• 5+ years of experience in Security Operations, Incident Response, Detection Engineering, or similar security roles

• Strong understanding of attacker techniques and defensive strategies across cloud, endpoint, identity, and network surfaces

• Hands-on experience with SIEMs, EDR platforms, and investigation workflows (including log querying and alert tuning)

• Ability to AI tools to streamline security operations and response

• Experience building incident response processes, playbooks, and operational metrics that scale with company growth

• Strong cross-functional collaboration skills, with the ability to influence Engineering and IT partners without relying on authority

• Calm, structured decision-making under pressure, with strong written incident communication

• AI fluency: ability to use AI tools to accelerate investigations (summarization, clustering, query generation) while validating outputs and protecting sensitive data

This role offers the option to work from our San Francisco office on Tuesdays, Wednesdays, and Thursdays to collaborate with the team and stay connected, though in-office attendance is not required.

Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice & EU Privacy Notice

Front is the customer operations platform built for B2B complexity, keeping every team, tool, and customer conversation in sync so companies can scale without losing connection. Others handle simple interactions. Front handles the coordination and context behind complex B2B customer relationships. Over 9,000 companies, including Uber Freight, Navan, and Stripe, rely on Front because it's the only one that can run the operational layer that makes customer-facing work actually succeed.

Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Built In's 100 Best Midsize Places to Work in SF 2025, Top Places to Work by USA Today 2025, Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™ ,Inc. Magazine's 2022 Best Workplaces list, and Forbes Best Startup Employers 2022 List.

You’ll own the operating system for marketing—how we plan, execute, measure, and continuously improve campaign and lifecycle performance. You’ll partner across Marketing, Sales, RevOps, and Product to turn strategy into scalable programs, clean data, and actionable insights.

What will you be doing?

• Own marketing planning and execution workflows (intake, prioritization, timelines, resourcing) to ensure predictable delivery.

• Lead marketing technology and automation strategy (e.g., MAP/CRM integrations, lead lifecycle, routing, scoring, enrichment).

• Work with data team to build and maintain reporting and dashboards for funnel performance (MQL→SQL, pipeline, conversion, velocity, CAC/LTV inputs), and help establish clear definitions/SLAs.

• Drive segmentation and audience strategy to improve targeting, personalization, and lifecycle performance.

• Partner with Demand Gen, Lifecycle, Content, and Product Marketing to operationalize GTM and campaign measurement frameworks.

• Manage data quality initiatives (UTM governance, deduping, taxonomy, source-of-truth alignment) to improve attribution and analytics.

• Identify and implement process improvements and tooling enhancements that reduce manual work and increase program scale.

• Support experimentation (A/B tests, holdouts), measurement, and learnings documentation to improve marketing ROI.

What skills and experience do you need?

• 5–8 years of Marketing Operations and/or Revenue Operations experience in B2B SaaS (or similar high-velocity GTM environment).

• Hands-on experience owning a marketing automation platform and CRM integration

• Required experience in HubSpot.

• Strong analytics and reporting skills; comfort with funnel metrics, cohort analysis, and building dashboards (e.g., Looker/Tableau/Mode/HubSpot/SFDC reporting).

• Deep understanding of lead lifecycle, routing, scoring, and attribution concepts; ability to translate business questions into measurable frameworks.

• Experience building scalable processes (campaign intake, QA checklists, UTM governance, documentation) across multiple stakeholders.

• Excellent cross-functional communication and project management; ability to influence without authority.

• High attention to detail and a systems mindset; you balance strategic thinking with execution.

Front operates on a hybrid model — we come together in the office each Tuesday, Wednesday, and Thursday to collaborate and stay connected.

What we offer

• Competitive salary

• Equity (we are post-series D & backed by some of the best VCs in the US)

• Private health insurance, including plan options at no cost to employees

• Paid parental leave

• Flexible time off policy

• Flexibility to work from home Monday and Friday, unless posted as a fully remote role

• Mental health support with Workplace Options

• Family planning support with Maven

• $100 per month Lifestyle Stipend to spend on fitness, health and wellness, and other activities

• Wellness Days - Fronteers get an additional day off on months with no holidays

• Winter Break - Our offices are closed from Christmas to New Year's Day!

Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice & EU Privacy Notice

Front is the customer operations platform built for B2B complexity, keeping every team, tool, and customer conversation in sync so companies can scale without losing connection. Others handle simple interactions. Front handles the coordination and context behind complex B2B customer relationships. Over 9,000 companies, including Uber Freight, Navan, and Stripe, rely on Front because it's the only one that can run the operational layer that makes customer-facing work actually succeed.

Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Built In's 100 Best Midsize Places to Work in SF 2025, Top Places to Work by USA Today 2025, Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™ ,Inc. Magazine's 2022 Best Workplaces list, and Forbes Best Startup Employers 2022 List.

Front’s Data team builds the analytics infrastructure that powers decision-making across the company — from product insights to GTM performance. We’re looking for a Staff Data Engineer to own critical parts of that platform end-to-end: designing scalable pipelines and data models, raising the bar on reliability and data quality, and enabling self-serve data access for teams across Front.

This is a high-impact role for someone who loves turning complex, messy inputs into trusted datasets, and who can partner closely with analysts, data scientists, and product stakeholders to deliver data systems that are fast, secure, and built to last. You’ll thrive here if you’re hands-on, pragmatic, and excited to set technical direction while still shipping.

What will you be doing?

• Architect data pipelines that provide fast, optimized, and robust end-to-end solutions for internal users of the analytics infrastructure

• Automate manual processes and create a platform in favor of self-service data consumption

• Own the quality of our analytics data and ensure the Data Team’s SLAs are met on a timely basis

• Design data schemas and fine-tune queries around large, complex data sets

• Interface with data scientists, analysts, and non-data stakeholders to understand their needs and promote best data practices

• Keep our data available and secure across multiple data centers and regions

• Implement a robust monitoring & logging framework that guarantees traceability and audibility

• Vet tools and technologies for the most viable solution for each problem at hand, and manage tools and data vendors involved

• Bring strong AI fluency to how you build and operate — using AI tools thoughtfully to accelerate development, improve quality, and unlock new approaches to data reliability and automation

What skills and experience do you need?

• BS/BA in Computer Science, Mathematics, or a relevant technical field (or equivalent practical experience)

• At least 5 years of experience as a Data Engineer, or in a role with deep ETL expertise

• Experience managing a Snowflake data warehouse

• Strong programming fundamentals, with an ability to write modular, maintainable code

• Advanced SQL and Python skills and strong comfort working with large datasets

• Working knowledge of at least one big data technology (HDFS, EMR, Redshift, Spark, Flink, or Presto)

• Experience with workflow management tools (preferably Airflow)

• A proactive, service-oriented mindset with a “can-do” approach and positive attitude

• Strong ability to manage multiple projects/tasks across multiple stakeholders

Front operates on a hybrid model — we come together in the office each Tuesday, Wednesday, and Thursday to collaborate and stay connected.

What we offer

• Competitive salary

• Equity (we are post-series D & backed by some of the best VCs in the US)

• Private health insurance, including plan options at no cost to employees

• Paid parental leave

• Flexible time off policy

• Flexibility to work from home Monday and Friday, unless posted as a fully remote role

• Mental health support with Workplace Options

• Family planning support with Maven

• $100 per month Lifestyle Stipend to spend on fitness, health and wellness, and other activities

• Wellness Days - Fronteers get an additional day off on months with no holidays

• Winter Break - Our offices are closed from Christmas to New Year's Day!

Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice & EU Privacy Notice

Viva is a network of affordable housing that offers families a set of benefits, including renting at affordable rates, while earning cash back from rent, which they can use to save, invest, and pursue their personal goals. We are creating equity for all through housing.

The Community Success Manager (CSM) will be a personal (in-person, on the ground) point of contact for 200+ families across multiple apartment communities helping connect families to benefits. These benefits include the Viva “financial wellness” package, but also access to healthcare through telehealth, free tutoring from Learn To Be (non-profit), and other benefits that may arise.

Together with our partners we provide a ‘continuum of care’.

Status: 

• Opening: 1 part-time contractor role available
• Can start immediately
• Start date is negotiable
• Reports To: Director of Community Success (Etna) or Designee
• Part-Time Contractor
• Minimum 10 hours per week
• Maximum 20 hours per week
• Travel to our apartment communities in the Indianapolis metropolitan area, including Muncie and Shelbyville, IN is required
• Additional travel to other apartment communities may be required as we expand. 
• Travel mileage to and from partner communities will be reimbursed.
• You will establish a relationship with property management and be welcomed into the community, including via email / text announcement to the residents.
• You will be able to complete your work during times when management is on site to provide support, and during daylight hours.
• Flexible Schedule
• You will have clear goals but can collaborate with your Viva manager and property managers to flexibly schedule the days / times that you accomplish work
• Note: You will want to make yourselves available to residents including at the times they are available, so some evenings and weekends are ideal

Compensation:

• Pay range is commensurate with experience: $20 - $35 / hr.
• Will revisit and renegotiate as appropriate no later than 180 days after start

Roles and Responsibilities:

• Onboard with Viva
• Learn Viva's mission, values, and approach to serving resident families.
• Meet key members of the Viva team, including your manager, Product team, and company leadership.
• Participate in weekly virtual all-hands meetings and team meetings.
• Become proficient with the Viva Benefits app and the resident benefits available through the platform, including healthcare, financial wellness, education, and other community resources.
• Participate in onboarding activities, including user interviews, product feedback sessions, and ongoing training.
• Build Strong Community Partnerships
• Develop trusted, collaborative relationships with property management and maintenance staff at each partner community.
• Serve as an extension of both the property management team and Viva Benefits by maintaining a professional, approachable, and reliable presence.
• Support partner goals while advancing Viva's mission to improve resident well-being and engagement.
• Engage residents in person
• Conduct regular door-to-door outreach to introduce residents to Viva Benefits and educate them about available resources.
• Build authentic relationships by listening to residents' goals, understanding their needs, and connecting them with relevant benefits and services.
• Educate residents in a consultative, resident-first manner—never through high-pressure sales tactics.
• Encourage and support residents as they complete onboarding and begin accessing available benefits.
• Assist with planning and participating in resident meetings, community events, and other engagement opportunities that complement ongoing resident outreach.
• Follow up with residents remotely
• You will have a work phone number (Google Voice) that you can use to text and connect with residents with whom you have engaged and formed a relationship
• However, other members of the team will be focused on remote engagement, so your texts / calls should be in service of (a) actively helping residents you connected with access benefits they have expressed interest in, or (b) coordinating time to connect in person
• Track resident engagement
• You will access a shared team tracker that monitors which residents have (1) expressed interest in a benefit, including Viva, and which residents have (2) actually accessed that benefit successfully
• Our goal will be to simply move all residents to (1) where there is a legitimate need or interest, and then move all residents to (2) once they express an interest
• Collaborate and Continuously Improve
• Bring curiosity, creativity, and a continuous improvement mindset to your work, helping Viva better serve residents and housing partners.

Qualifications:

• An intellectually curious generalist or ‘T-shaped’ professional
• Aspiration to learn about early-stage startups
• Motivated to help people: e.g. Viva is focused on creating equity for all through housing
• Social Workers and Public Health professionals encouraged
• Familiarity with the Social Determinants of Health (SDOH) framework encouraged
• Former law enforcement or armed services experience welcomed and valued
• 2+ Years Experience preferred:
• Helping deliver benefits (eg: health, education, financial inclusion) directly to diverse families in an urban context

Front is the customer operations platform built for B2B complexity, keeping every team, tool, and customer conversation in sync so companies can scale without losing connection. Others handle simple interactions. Front handles the coordination and context behind complex B2B customer relationships. Over 9,000 companies, including Uber Freight, Navan, and Stripe, rely on Front because it's the only one that can run the operational layer that makes customer-facing work actually succeed.

Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Built In's 100 Best Midsize Places to Work in SF 2025, Top Places to Work by USA Today 2025, Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™ ,Inc. Magazine's 2022 Best Workplaces list, and Forbes Best Startup Employers 2022 List.

We are looking for a strategic and analytical Finance leader to join our growing team as the Corporate FP&A Lead. In this high-impact role, you will own company-wide financial planning, lead board and investor reporting, and deliver insightful, actionable recommendations to drive our strategic decision-making.

You’ll be responsible for overseeing the corporate model, managing our budgeting, forecasting, and variance analysis processes, and shaping how we measure and communicate company performance. You will work closely with the CFO, executive leadership, and key cross-functional partners to ensure financial rigor and visibility across the organization.

This is an exciting opportunity for someone who thrives in a dynamic SaaS environment and enjoys building from the ground up, driving process excellence, and influencing at the highest levels.

What You'll Do:

• Lead Company-Wide Planning & Forecasting

  • Own the corporate financial model, ensuring accuracy and agility in planning across revenue, headcount, expenses, and cash flow.

  • Lead the annual budgeting and quarterly reforecasting processes, aligning with executive and departmental stakeholders.

• Board, Executive, and Investor Reporting

  • Drive preparation of all board and investor reporting materials, including performance dashboards, KPIs, financial summaries, and scenario analyses.

  • Provide clear, concise financial narratives that distill key insights and strategic implications for senior audiences.

• Performance Management & BvA Analysis

  • Deliver recurring and ad hoc budget vs. actual (BvA) analysis at both corporate and departmental levels.

  • Partner with business leaders to understand drivers of variance and incorporate learnings into future planning cycles.

• Operational Excellence & Automation

  • Identify and implement opportunities to streamline planning and reporting processes, increasing accuracy, timeliness, and automation.

  • Support system improvements across planning, reporting, and financial infrastructure (e.g., FP&A platforms, ERP integrations).

• Business Partnership

  • Serve as a thought partner to business leaders by providing actionable insights that drive growth, efficiency, and accountability.

  • Build strong cross-functional relationships across GTM, R&D, People, and other key functions to ensure financial alignment with strategic goals.

What You Bring:

• 5–7+ years of experience in FP&A, strategic finance, investment banking, or private equity, preferably in a high-growth SaaS environment.

• Deep experience in corporate-level financial planning, budgeting, and reporting with demonstrated ability to manage complex models and large data sets.

• Strong command of Excel-based modeling and a solid understanding of SaaS financial metrics (e.g., ARR, NRR, CAC, CLTV, gross margin, retention).

• Proficiency in 3-statement modeling, scenario planning, and cash flow forecasting.

• Experience creating and presenting materials for executive and board audiences; ability to distill complex data into compelling, strategic insights.

• Strong working knowledge of GAAP accounting, ASC 606 / 340, and SaaS-specific revenue recognition principles.

• Excellent communication and business partnering skills, with the ability to influence cross-functional stakeholders and drive outcomes.

• Comfortable working in a fast-paced, evolving environment and balancing short-term execution with long-term strategic thinking.

Nice to Have:

• Experience with modern finance tools such as Pigment and Netsuite.

• SQL or comfort navigating large datasets; understanding of data infrastructure and warehouse architecture is a plus (though not required—data support is available).

Front operates on a hybrid model — we come together in the office each Tuesday, Wednesday, and Thursday to collaborate and stay connected.

What we offer

• Competitive salary

• Equity (we are post-series D & backed by some of the best VCs in the US)

• Private health insurance, including plan options at no cost to employees

• Paid parental leave

• Flexible time off policy

• Flexibility to work from home Monday and Friday, unless posted as a fully remote role

• Mental health support with Workplace Options

• Family planning support with Maven

• $100 per month Lifestyle Stipend to spend on fitness, health and wellness, and other activities

• Wellness Days - Fronteers get an additional day off on months with no holidays

• Winter Break - Our offices are closed from Christmas to New Year's Day!

Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice & EU Privacy Notice

Front is the customer operations platform built for B2B complexity, keeping every team, tool, and customer conversation in sync so companies can scale without losing connection. Others handle simple interactions. Front handles the coordination and context behind complex B2B customer relationships. Over 9,000 companies, including Uber Freight, Navan, and Stripe, rely on Front because it's the only one that can run the operational layer that makes customer-facing work actually succeed.

Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Built In's 100 Best Midsize Places to Work in SF 2025, Top Places to Work by USA Today 2025, Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™ ,Inc. Magazine's 2022 Best Workplaces list, and Forbes Best Startup Employers 2022 List.

We’re looking for a Senior Manager, Account Management to lead and scale our Account Management team. This leader will own existing customer expansion, renewals, and overall account health across a portfolio of high-value customers.

You’ll be responsible for building a high-performing team, refining our post-sales strategy, and partnering cross-functionally to deliver a best-in-class customer experience. This role is both strategic and hands-on, ideal for someone who thrives in a fast-paced, high-growth environment.

What will you be doing?

• You will help to develop the future structure of our Existing Business team as we introduce Account Teams, made up of Account Managers partnered with Customer Success Managers.

• Lead a high-performing AM team — Develop and coach a team of Account Managers who are passionate about customer outcomes and business growth.

• Drive customer expansion — Coach AMs to map their account books and identify opportunities, then develop strategies to mature them into customer expansion.

• Establish AM fundamentals — Partner with the CRO and VP of Customer Success to define team KPIs, roles and responsibilities, success metrics, and operating rhythms.

• Collaborate cross-functionally — Work closely with Sales, Finance, Legal, and Revenue Operations to ensure seamless customer experiences.

• Own customer outcomes — Take accountability for renewal, expansion, customer satisfaction, and ensuring commercial success across the team.

What skills and experience do you need?

• 4-6 years experience leading Account Management, Sales, or Renewals teams in SaaS.

• Proven experience developing and leading AM functions — You've been an early AM leader before and know what good looks like from the ground up.

• Experience leading a team focused on AM motions — You have clear experience with commercial tasks such as Enterprise level renewal negotiation, upselling, cross-selling, and handling customer escalations.

• Strong coaching and people leadership skills — You know how to develop talent, deliver feedback, and create a culture of accountability and growth.

• Strategic and execution-oriented — You can think big picture while rolling up your sleeves to build processes, run customer calls, and get things done.

• Data-driven mindset — You use metrics and customer insights to guide decisions, identify trends, and demonstrate impact.

• Excellent collaboration skills — You've successfully partnered with Sales, Product, and CS teams to drive shared outcomes.

Nice to Have

• Experience with support or CX platforms.

• Familiarity with usage-based or product-led growth models.

• Background working with mid-market and enterprise customers.

Front operates on a hybrid model — we come together in the office each Tuesday, Wednesday, and Thursday to collaborate and stay connected.

What we offer

• Competitive salary

• Equity (we are post-series D & backed by some of the best VCs in the US)

• Private health insurance, including plan options at no cost to employees

• Paid parental leave

• Flexible time off policy

• Flexibility to work from home Monday and Friday, unless posted as a fully remote role

• Mental health support with Workplace Options

• Family planning support with Maven

• $100 per month Lifestyle Stipend to spend on fitness, health and wellness, and other activities

• Wellness Days - Fronteers get an additional day off on months with no holidays

• Winter Break - Our offices are closed from Christmas to New Year's Day!

Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice & EU Privacy Notice

Front is the customer operations platform built for B2B complexity, keeping every team, tool, and customer conversation in sync so companies can scale without losing connection. Others handle simple interactions. Front handles the coordination and context behind complex B2B customer relationships. Over 9,000 companies, including Uber Freight, Navan, and Stripe, rely on Front because it's the only one that can run the operational layer that makes customer-facing work actually succeed.

Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Built In's 100 Best Midsize Places to Work in SF 2025, Top Places to Work by USA Today 2025, Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™ ,Inc. Magazine's 2022 Best Workplaces list, and Forbes Best Startup Employers 2022 List.

We’re looking for a Senior Manager, Account Management to lead and scale our Account Management team. This leader will own existing customer expansion, renewals, and overall account health across a portfolio of high-value customers.

You’ll be responsible for building a high-performing team, refining our post-sales strategy, and partnering cross-functionally to deliver a best-in-class customer experience. This role is both strategic and hands-on, ideal for someone who thrives in a fast-paced, high-growth environment.

What will you be doing?

• You will help to develop the future structure of our Existing Business team as we introduce Account Teams, made up of Account Managers partnered with Customer Success Managers.

• Lead a high-performing AM team — Develop and coach a team of Account Managers who are passionate about customer outcomes and business growth.

• Drive customer expansion — Coach AMs to map their account books and identify opportunities, then develop strategies to mature them into customer expansion.

• Establish AM fundamentals — Partner with the CRO and VP of Customer Success to define team KPIs, roles and responsibilities, success metrics, and operating rhythms.

• Collaborate cross-functionally — Work closely with Sales, Finance, Legal, and Revenue Operations to ensure seamless customer experiences.

• Own customer outcomes — Take accountability for renewal, expansion, customer satisfaction, and ensuring commercial success across the team.

What skills and experience do you need?

• 4-6 years experience leading Account Management, Sales, or Renewals teams in SaaS.

• Proven experience developing and leading AM functions — You've been an early AM leader before and know what good looks like from the ground up.

• Experience leading a team focused on AM motions — You have clear experience with commercial tasks such as Enterprise level renewal negotiation, upselling, cross-selling, and handling customer escalations.

• Strong coaching and people leadership skills — You know how to develop talent, deliver feedback, and create a culture of accountability and growth.

• Strategic and execution-oriented — You can think big picture while rolling up your sleeves to build processes, run customer calls, and get things done.

• Data-driven mindset — You use metrics and customer insights to guide decisions, identify trends, and demonstrate impact.

• Excellent collaboration skills — You've successfully partnered with Sales, Product, and CS teams to drive shared outcomes.

Nice to Have

• Experience with support or CX platforms.

• Familiarity with usage-based or product-led growth models.

• Background working with mid-market and enterprise customers.

Front operates on a hybrid model — we come together in the office each Tuesday, Wednesday, and Thursday to collaborate and stay connected.

What we offer

• Competitive salary

• Equity (we are post-series D & backed by some of the best VCs in the US)

• Private health insurance, including plan options at no cost to employees

• Paid parental leave

• Flexible time off policy

• Flexibility to work from home Monday and Friday, unless posted as a fully remote role

• Mental health support with Workplace Options

• Family planning support with Maven

• $100 per month Lifestyle Stipend to spend on fitness, health and wellness, and other activities

• Wellness Days - Fronteers get an additional day off on months with no holidays

• Winter Break - Our offices are closed from Christmas to New Year's Day!

Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice & EU Privacy Notice