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Operations
Meter · Phoenix, Arizona, United States
Pay
Not listed
Setting
On-site
Meter’s ambition is to evolve internet infrastructure into a utility by building a product that caters to stakeholders from customers, ISPs, Partners, and Technicians. Every deployment brings state of the art networking infrastructure to the places where it matters most, from schools to logistics hubs to retailers serving local communities.
We're building the operational backbone that lets every team at Meter move faster and with more confidence. In this Operations role, you'll sit at the center of that system: receiving structured work requests from internal teams, processing them accurately and on time, and returning clean, reliable outputs they can act on.
You'll be the person teams depend on when something needs to get done right, every time, as we scale from hundreds to thousands of deployments while delivering a clear, reliable, and reassuring experience to customers.
WHAT SUCCESS LOOKS LIKE
- A variety of work requests are processed completely and accurately within defined SLAs, consistently, not occasionally
- Edge cases and exceptions are caught early, resolved or escalated per protocol, and logged cleanly
- The teams who depend on this function trust it without having to check on it
- When you push back or ask a team for something, it's clear you've done the work first; they know you've reviewed prior inputs, checked the documentation, and ruled out what you could before coming to them
- Engage successfully with multiple third parties like ISPs and riser managers, where communication is often complicated and requires patience, precision, and good judgment
- Constantly building domain knowledge of internet infrastructure, because the deeper the understanding, the better and faster your work gets
- Over time, you're identifying patterns in the work that make the whole system smarter
WHAT YOUR DAY-TO-DAY WILL LOOK LIKE
From day one, you’ll be in the center of the action. You'll start by triaging your queue: understanding what's come in overnight or since you last came in, prioritizing by SLA urgency, and clearing blockers before they become problems.
From there, most of your time is heads-down execution: working through data entry and enrichment tasks, reviewing outputs for accuracy, and applying decision frameworks to requests that need routing or resolution. Example jobs to be done here include:
- Work on ISP circuit procurement, fulfillment and basic support with multiple parties
- Create work orders combining wired + wireless design inputs
- Coordinate Meter equipment ordering and shipping logistics
- Schedule site surveys and installations with field technician partners
- Manage building access requirements including COIs
- Validate work completed by field technicians using internal documentation
You'll field questions from internal teams about the status of a request or why something was returned a certain way. You'll flag recurring issues to your lead. At the end of the day, you'll make sure your queue is clean, documented, and handed off properly.
WHERE THIS ROLE CAN TAKE YOU
As you demonstrate strong execution and good judgment, you’ll take on broader responsibility and harder cross-functional problems. That might look like owning a specific queue end-to-end, mentoring newer team members, or stepping into a lead role as the team scales. Because this function touches every team at Meter, you'll also build a broad view of how the business operates, which opens doors into specialized operations, analytics, or cross-functional project work over time.
WHO YOU ARE
- You're obsessively detail-oriented because you understand that the downstream teams depending on your output can only move as fast as your work is clean.
- You're proactive, not reactive. You want to understand the whole system, not just your piece of it.
- You communicate with clarity and care.
- You exhaust your resources before you ask, and it's clear you've done the work first.
- You hold a high bar when managing multiple stakeholders.
This role is not a fit for someone who:
- Treats "good enough" as a finish line. The teams depending on this function can't QA your work before they use it, and if you don't hold yourself to a high bar, no one will catch it in time.
- Waits to be told what to do next, communicates loosely, or escalates before exhausting their options. Vague updates and questions that could have been answered with a few minutes of digging create downstream problems that compound fast.
- Is looking for a fully remote or self-directed schedule. This is an in-office role with schedule coverage that may include some nights and weekends, and we want someone who's energized by that structure, not accommodating it.
WHY METER?
The internet runs the world. Every purchase you make, video call you join, it's all packets flowing through networks. But those networks haven’t changed for decades. They’re brittle, complex, and surprisingly hard to set up in an enterprise space.
We started Meter to build better networks. We had to build everything from the ground-up: designing and building our own enterprise hardware, intuitive software, and streamlined operations to deliver great outcomes for our customers. Today, we build and deploy these networks at scale. Ambitious companies and enduring institutions like Bridgewater, Lyft, Reddit, rely on Meter to keep their thousands of employees and locations online and productive.
Our bet with Meter is simple: we will all use the internet more than we do today. We believe we have the definitive networking stack in place to enable business to do so as seamlessly and reliably as any modern utility.
By applying to this job you acknowledge that you've read and understood Meter's Job Applicant Privacy Notice https://www.meter.com/careers/job-applicant-privacy.
Listed by Meter for a position based in the United States. Employers on this board attest they are hiring domestically.
Social Media
Meter · San Francisco, California, United States
Pay
$146k–172k
Setting
Hybrid
The internet runs the world. We’ve spent years building our own hardware, software, and operations stack to deliver internet to businesses that just works, like a utility. But our social presence doesn't reflect any of that progress yet.
We need someone who can take what we’re building and make the rest of the world care. Not by posting the same blog across different platforms, but by finding the stories inside our work and knowing exactly how to land them on individual social platforms in a way that makes the right people stop, pay attention, and want to be part of it.
As part of the Communications team, you will own Meter's organic social presence end to end. Above all, you are a Meter evangelist: someone who believes in what we're building and has the craft to make others believe it too.
To be successful, you will:
- Lead Meter's social strategy from concept to impact. From ideation and drafting to publishing and measurement, you own the entire process. This means you decide what’s worth saying, when, and where.
- Create social-native editorial content. Not everything we post will start with a blog or a product launch. You'll develop original content—new formats, series, moments—built for social. We have a few in mind, but we're hiring you because you'll have better ones and can execute on them.
- Translate existing Meter's work into clear, compelling narratives tailored to each platform. This means clipping, reformatting, and contextualizing content so it earns attention wherever it lands.
- Enable our team to post. Our most untapped distribution channel is the people who work here. You'll build the tools, content, and frameworks that make it easy for all of Meter to show up on their own social channels in a consistent and genuine way.
- Insert Meter into the right conversations. Whether that's a Reddit thread where our perspective belongs or a LinkedIn moment where our product story is suddenly relevant, you'll find those openings and use them.
- Define performance benchmarks and use them. Set platform-specific baselines in your first 60 days and let the data shape what we post, where, and how often.
In a given week, you might:
- Develop and ship a new social-native editorial concept that’s unique to Meter and geared at reaching an untapped audience on X.
- Clip a product demo or founder interview into something worth watching on LinkedIn.
- Grab members of the Meter team for impromptu video interviews on a new piece of hardware we’re building.
- Tag along on a customer deployment (could be anything from a sports arena or a sub-zero cold-storage facility) to capture original footage and bring our audience along for how we're simplifying internet and Wi-Fi in spaces that have never had it easy.
- Work with our in-house film team to develop short-form content on a new product launch.
Who you are
- Deeply online, with sharp instincts for how content performs across platforms, and a genuine understanding of why X, LinkedIn, Reddit, and YouTube require unique approaches.
- An exceptional writer and storyteller who can turn a complex product idea into a post that makes someone stop scrolling.
- Comfortable with constraint. You can adapt the same idea into multiple formats without losing clarity or intent.
- Opinionated about what makes a story worth telling, and disciplined about measuring impact.
- A true believer. You have to care about what Meter is building and want others to care too.
Why Meter?
Our bet with Meter is simple: we will all use the internet more than we do today. We believe we have the definitive networking stack in place to enable business to do so as seamlessly and reliably as any modern utility.
Compensation
- The estimated base salary for this role is between $146,000 - $172,000.
- Additionally, this role is eligible to participate in Meter's equity plan.
Listed by Meter for a position based in the United States. Employers on this board attest they are hiring domestically.
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