We are a leading financial platform, building the future of payments, shopping, and banking—a world where consumers and merchants can transact effortlessly, grow together and where we create abundance and generate pride in them. Today, we serve over 2 million customers and partner with more than 20,000 merchants, making Addi Colombia’s fastest-growing marketplace.

We provide banking solutions (deposits, payments, unsecured credit) and commerce services (e-commerce, marketing) using state-of-the-art technology, bridging the financial gap for millions and redefining how people experience financial freedom. As the country’s leading Buy Now, Pay Later provider, we have secured regulatory approval to operate as a bank, unlocking even greater opportunities for our customers. In the past year, we have also achieved profitability, reinforcing the strength of our business model and our ability to scale sustainably.

Our mission has earned the trust of world-class investors, including Andreessen Horowitz, Architect Capital, GIC, Goldman Sachs, Greycroft, Monashees, Notable Capital, Quona Capital, Union Square Ventures, Victory Park Capital, and more, who back our vision for the future. With their support, we are not just growing—we are transforming Latin America’s financial ecosystem and shaping the next generation to shop, pay, and bank in Colombia.

But what truly sets us apart is how we build. We are a conscious company, driven by deep experience in scaling technology, services and products, and we live by our values every day.

This is where you come in. Below, you’ll find what this role is all about—the impact you’ll drive, the challenges you’ll tackle, and what it takes to thrive at Addi. If you’re ready to be part of something big, keep reading.

Drive exponential supply growth for Addi Marketplace by building and operating a structured, data-driven prospecting engine. You will serve as the category’s "Architect of the Hunting Pipeline," leveraging agentic AI and advanced data enrichment to dictate lead priority and outbound execution, while bridging the gap between raw market data and the Hunter team’s commercial success.

• Achieve a qualified merchant pipeline by Month 6 by building automated scraping and gap-analysis scripts to trigger precision lead generation for the Hunter team.

• Reach a blended CVR (Lead → Meeting) through the implementation of multi-channel AI-assisted outreach sequences, ensuring 100% alignment with the monthly onboarding targets.

• Maintain a contactability rate by deploying automated prospecting flows (WhatsApp Business API, LinkedIn, and Phone) that capitalize on LATAM-specific channel dominance.

• Maintain data quality in Salesforce (critical fields: NIT, Category, Tier, Contact) by implementing weekly automated enrichment and de-duplication audits via tools like Clay or Apollo.

• Reduce the lead-to-first-Hunter-contact time to <24 hours by automating handoff workflows and CRM alerts, capturing merchant intent while it is at its peak.

• Secure an increase in Hunter activations by delivering pre-qualified, high-intent prospects with a "ready-to-close" context and complete business profile.

   

Demonstrates Advanced Data-Driven Prospecting & Pipeline Mastery

• 1–3 years in RevOps, Sales Ops, or Growth Engineering with a heavy focus on lead generation automation and data-driven GTM strategies. Must have experience managing complex datasets to drive commercial pipelines.

• Proficiency in SQL and Data Manipulation (Excel/Sheets/Python) is non-negotiable for segmenting, enriching, and priorizing merchant databases from diverse sources.

• Proven track record of building and maintaining prospecting dashboards in Salesforce or Looker to track top-of-funnel health (Lead volume, CVR, Handoff speed).

• Ability to transform raw market data into "Actionable Hunting Lists," identifying high-potential merchants and market gaps that translate into immediate revenue opportunities.

Track Record of Agentic Prospecting & AI-Assisted Operations

• Expertly configures and operates frontier tools (Clay, Apollo, PhantomBuster, Zapier) to scale outreach capacity without increasing human headcount.

• Mentalidad de "Machine Builder": Does not just execute a playbook; designs and documents the end-to-end prospecting process, including automated multi-touch sequences (Email, LinkedIn, WhatsApp).

• Quickly adapts prospecting tactics based on real-time conversion data, identifying which categories or messaging hooks are underperforming and initiating corrective technical actions.

• Familiarity with agentic sales platforms and WhatsApp Business API to maintain high engagement rates in a scalable, semi-autonomous manner.

Proven Excellence in Cross-Functional Articulation & Execution

• Takes full accountability for the "Data-to-Hunter" bridge, acting as the technical-commercial advisor who tells the Hunter team exactly where to focus their effort for maximum ROI.

• Consistently ensures lead quality standards are met, resolving bottlenecks in the handoff process and providing Hunters with full merchant context before every meeting.

• Demonstrates the initiative to lead "Pipeline War Rooms" for underperforming categories, adjusting scraping sources or enrichment logic without needing constant supervision.

Experienced in Strategic Communication & Growth Logic

• Articulates complex GTM dynamics (like lead-to-meeting elasticities and channel performance) into clear, actionable business cases for the Head of Marketplace.

• Presents Funnel Reviews to leadership, confidently translating technical metrics (scraping success, enrichment accuracy) into narratives of commercial growth and competitive advantage.

• Effectively manages upward communication, providing concise updates on pipeline risks (e.g., depletion of high-tier leads) and recommending required tech-stack adjustments.

• Work on a problem that truly matters – We are redefining how people shop, pay, and bank in Colombia, breaking down financial barriers and empowering millions. Your work will directly impact customers' lives by creating more accessible, seamless, and fair financial services.

• Be part of something big from the ground up – This is your chance to help shape a company, influencing everything from our technology and strategy to our culture and values. You won’t just be an employee—you’ll be an owner

• Unparalleled growth opportunity – The market we’re tackling is massive, and we’re growing faster than almost any fintech lender at our stage. If you’re looking for a high-impact role in a company that’s scaling fast, this is it.

• Join a world-class team – Work alongside top-tier talent from around the world, in an environment where excellence, ownership, and collaboration are at the core of everything we do. We care deeply about what we build and how we build it—and we want you to be a part of it.

• Competitive compensation & meaningful ownership – We believe in rewarding our talent. You’ll receive a generous salary, equity in the company, and benefits that go beyond the basics to support your growth.

   

We believe in a fast, transparent, and engaging hiring experience that allows both you and us to determine if there's a great fit. Here’s what our process looks like:

• Step 1: People Interview (30 min)
  A conversation with a recruiter or hiring manager to get to know you, your experience, and what you're looking for. We’ll also share more about Addi, our culture, and the role.

• Step 2: Initial Interview (60 min)
  A deeper conversation to explore your experience in prospecting and operations. We will evaluate analytical and digital capabilities, pipeline criteria, lead segmentation, CRM management, and automation. We are looking for a "builder" mindset capable of creating processes from scratch..

• Step 3: Deep Dive Interview (45 min)
  You'll meet our Product Director to validate technical and analytical capabilities. We will discuss past prospecting cases and your criteria for building end-to-end processes. This includes tool management and openness to AI—focusing not on the tools themselves, but on the logic and strategy behind them.

• Step 4: Case Study (60 min)
  You may receive a real-world challenge or case study to complete. This is a chance to showcase your expertise and how you approach key problems relevant to the role.

• Step 5: Co-Founder Interview
  If there’s a strong match, you’ll have a final conversation with our Founder to align on expectations, cultural fit and ensure mutual excitement. From there, we’ll move quickly to an offer and discuss next steps.

We value efficiency and respect for your time, so we aim to complete the process as quickly as possible. Our goal is to make this experience insightful and exciting for you, just as much as it is for us. Regardless of the outcome, we are committed to , ensuring that you walk away with valuable insights from your experience with us.

We are a leading financial platform, building the future of payments, shopping, and banking—a world where consumers and merchants can transact effortlessly, grow together and where we create abundance and generate pride in them. Today, we serve over 2 million customers and partner with more than 20,000 merchants, making Addi Colombia’s fastest-growing marketplace.

We provide banking solutions (deposits, payments, unsecured credit) and commerce services (e-commerce, marketing) using state-of-the-art technology, bridging the financial gap for millions and redefining how people experience financial freedom. As the country’s leading Buy Now, Pay Later provider, we have secured regulatory approval to operate as a bank, unlocking even greater opportunities for our customers. In the past year, we have also achieved profitability, reinforcing the strength of our business model and our ability to scale sustainably.

Our mission has earned the trust of world-class investors, including Andreessen Horowitz, Architect Capital, GIC, Goldman Sachs, Greycroft, Monashees, Notable Capital, Quona Capital, Union Square Ventures, Victory Park Capital, and more, who back our vision for the future. With their support, we are not just growing—we are transforming Latin America’s financial ecosystem and shaping the next generation to shop, pay, and bank in Colombia.

But what truly sets us apart is how we build. We are a conscious company, driven by deep experience in scaling technology, services and products, and we live by our values every day.

This is where you come in. Below, you’ll find what this role is all about—the impact you’ll drive, the challenges you’ll tackle, and what it takes to thrive at Addi. If you’re ready to be part of something big, keep reading.

Lead Addi's collections operation with 5 Team Leads and a team of approximately 110 people, executing on the floor and co-designing with Intelligence, Risk, WFM, QA, and CX the strategy by bucket, channel, and customer profile. You will own the area's operational results: portfolio recovery, team productivity, and the experience of customers in delinquency.

• Meet recovery targets by bucket (B1 to B5) and channel (voice and WhatsApp) agreed with Risk for 2026, with cost per peso recovered within the area's target range, a validated quarterly plan, and monthly deviation reviews.

• Bring the percentage of agents at bonus level to 85%, sustained over two consecutive quarters, with individual action plans managed by Team Leads.

• Keep voluntary agent attrition within the target range and retain 100% of high-performing Team Leads, with an engagement score in direct leadership above Addi's benchmark.

• Sustain customer CSAT within the target range, with QA operating as a team development engine (minimum 80% of findings with a closed coaching plan) and zero critical regulatory compliance findings under Ley 2300 and CE 026.

• Deliver 4 strategic initiatives per year, co-designed with Intelligence, Risk, WFM, QA, or CX, with measurable impact on recovery, cost per peso recovered, or customer experience.

• Human and demanding leadership (must-have)

  • Experience leading teams of 80+ people in collections or contact center operations with an intermediate Team Lead structure.

  • Floor presence without replacing Team Leads. Models the team's leadership standard.

  • Delivers difficult feedback directly and holds underperformance conversations with firmness.

  • Track record of having promoted or expanded the scope of at least 2 direct reports in previous roles.

  • Proactively detects underperformance patterns, diagnoses them with data, and activates action plans before being asked.

• Strategic thinking and ownership of results (must-have)

  • 2+ years in collections operations within financial services, fintech, or financial BPOs, with accountability over recovery targets.

  • Deep command of KPIs by bucket, channel, and profile: roll rates, promises and payments, contactability, agreement compliance, net recovery.

  • Reads data, spots trends, and proposes action without relying on an analytics team.

  • Has co-built strategy with Risk, Intelligence, WFM, or CX in previous roles — doesn't receive the strategy, builds it.

  • Anticipates portfolio behavior using early deterioration signals to adjust strategy before indicators decline.

• Structured communication (must-have)

  • Communicates clearly upward (Head, C-team) and downward (Team Leads, agents). Synthesizes, structures, leads with data.

  • Translates operational findings into proposals with cost, impact, and a plan.

  • Follows through on commitments, raises flags when things go wrong, and shares bad news before good news.

  • Functional English is a plus, not a requirement.

• Ethics and customer-first mindset (must-have)

  • Handles pressure for results without crossing ethical lines.

  • Knows and applies Colombian collections regulation: Ley 2300 of 2023 and CE 026 from the SFC.

  • Acknowledges mistakes and apologizes when the team or area falls short with a customer.

• Applied artificial intelligence (nice to have — key differentiator)

  • Uses generative AI tools (Claude, Gemini, ChatGPT) in day-to-day work.

  • Identifies where AI can automate processes: reporting, templates, portfolio analysis, committee prep.

  • Learns and adopts new tools as the ecosystem evolves.

• Work on a problem that truly matters – We are redefining how people shop, pay, and bank in Colombia, breaking down financial barriers and empowering millions. Your work will directly impact customers' lives by creating more accessible, seamless, and fair financial services.

• Be part of something big from the ground up – This is your chance to help shape a company, influencing everything from our technology and strategy to our culture and values. You won’t just be an employee you’ll be an owner

• Unparalleled growth opportunity – The market we’re tackling is massive, and we’re growing faster than almost any fintech lender at our stage. If you’re looking for a high-impact role in a company that’s scaling fast, this is it.

• Join a world-class team – Work alongside top-tier talent from around the world, in an environment where excellence, ownership, and collaboration are at the core of everything we do. We care deeply about what we build and how we build it and we want you to be a part of it.

• Competitive compensation & meaningful ownership – We believe in rewarding our talent. You’ll receive a generous salary, equity in the company, and benefits that go beyond the basics to support your growth.

   

We believe in a fast, transparent, and engaging hiring experience that allows both you and us to determine if there's a great fit. Here’s what our process looks like:

• Step 1: People Interview (30 min) — A conversation with a recruiter to get to know you, your experience, and what you're looking for. We'll also share more about Addi, our culture, and the role.

• Step 2: Technical Assessment (60 min) — A practical case study where you'll diagnose a bucket with a deviation against target and propose a 90-day action plan. This is your chance to demonstrate your collections expertise, data-driven thinking, and how you'd lead a team of 6 Team Leads and 110 people to close the gap.

• Step 3: Hiring Manager Interview (60 min) — An in-depth conversation where we explore your collections experience, leadership style, and strategic thinking. We want to understand how you think and work.

• Step 4: Case Study (3–5 Days) — You may receive a real-world challenge or case study to complete. This is a chance to showcase your expertise and how you approach key problems relevant to the role.

• Step 5: Co-Founder Interview — If there's a strong match, you'll have a final conversation with our Founder to align on expectations, cultural fit, and ensure mutual excitement. From there, we'll move quickly to an offer and discuss next steps.

We value efficiency and respect for your time, so we aim to complete the process as quickly as possible. Our goal is to make this experience insightful and exciting for you, just as much as it is for us. Regardless of the outcome, we are committed to , ensuring that you walk away with valuable insights from your experience with us.