Growth Marketing Director
Our Company
Arch is a Series B financial technology company that automates the management of private investments, improving access, understanding, and the human experience of investing across asset classes.
Private investments such as venture capital, hedge funds, and private equity, make up roughly 25% of the investment universe. Traditionally, investors, advisors, banks, families, and managers track hundreds of investments in complicated spreadsheets, file folders, and busy inboxes. Not only is this tedious and time-consuming, but it is rife with opportunity for manual data entry errors, inconsistent reporting, and lost information. Enter, Arch.
Arch delivers standardized data, documents, and insights in a single platform, avoiding the need to chase information across dozens or hundreds of ‘portals’. Our purpose is to save investors’ time while empowering them to make more informed investment decisions, leading to better financial outcomes.
We are a fast-growing, dynamic team of 200+, serving over 400 clients, including several of America’s largest banks, families, and financial institutions. We’ve over doubled the size of the company every year since inception and we are looking to hire in all departments as we scale.
The Role
Arch is seeking a Director of Growth Marketing to build and scale our growth marketing engine during a period of rapid growth. Reporting directly to the Head of Marketing, you will own the strategy, execution, and optimization of Arch’s demand generation programs across segments, personas, and channels.
This is a highly impactful role at the intersection of marketing strategy, revenue growth, and customer engagement. You will build the programs, processes, and measurement frameworks that drive acquisition, expansion, and retention across Arch’s customer lifecycle — from generating awareness and demand to nurturing prospects, accelerating pipeline, and supporting customer growth.
You will partner closely with Product Marketing, Sales, Customer Experience, Customer Success, Partnerships, and Marketing Operations to develop coordinated go-to-market programs that reach the right audiences, activate the right channels, and deliver measurable business outcomes.
The ideal candidate is a hands-on builder who has experience creating demand engines from the ground up. You are equally comfortable developing growth strategy, launching campaigns, analyzing performance, and building scalable systems that connect marketing activity to revenue impact.
Your responsibilities will include:
Own and execute Arch’s demand orchestration strategy across customer segments, personas, channels, and lifecycle stages
Build and scale structured acquisition, expansion, and retention programs that drive pipeline growth and customer engagement
Develop multi-channel growth programs across inbound, outbound, lifecycle, partner, and referral channels
Partner with Product Marketing to align demand programs with product positioning, launches, and key market moments
Build lifecycle marketing programs, including nurture tracks, segmentation strategies, and customer journeys that support acquisition, retention, and expansion
Partner with Sales to align marketing campaigns with outbound motions, develop territory-level micro campaigns, and create coordinated go-to-market strategies for high-priority accounts
Work closely with the Partnerships team to activate Arch’s partner network as a scalable demand generation channel
Develop referral and network-based growth programs that leverage Arch’s existing customer and partner ecosystem
Partner with Marketing Operations to build and optimize the marketing technology stack, attribution model, and reporting infrastructure that connects programs to revenue outcomes
Build scalable playbooks, processes, and operating rhythms that enable Arch’s growth marketing function to scale
Reach out to us if you have:
8+ years of experience in growth marketing, demand generation, lifecycle marketing, or a related GTM marketing function
Deep experience building and scaling B2B demand generation programs, ideally within SaaS, fintech, financial services, or wealth technology
A track record of owning growth marketing strategy and execution across multiple channels, segments, and customer lifecycle stages
Experience building 0→1 marketing programs, processes, and infrastructure in a fast-growing company environment
Demonstrated ability to connect marketing programs to measurable business outcomes, including pipeline creation, revenue impact, and customer expansion
Strong analytical skills and experience building attribution models, dashboards, and reporting frameworks to measure marketing effectiveness
Experience partnering closely with Sales teams to drive pipeline generation and create aligned go-to-market motions
Strong cross-functional collaboration skills with experience partnering with Product Marketing, Revenue Operations, Partnerships, Customer Success, and executive stakeholders
A highly organized, detail-oriented approach with strong ownership and follow-through
Comfort operating in ambiguity and building scalable systems where processes do not yet exist
Experience working with marketing technology platforms such as HubSpot, Salesforce, and marketing automation tools
Bonus Points if you have:
Experience in fintech, wealthtech, financial services, or alternative investments
Experience building growth programs for enterprise or high-value B2B customers
Experience activating referral, partner, or community-driven growth channels
Experience scaling marketing programs through a period of rapid company growth
A Note about us:
Most of our full-time roles are based onsite at our New York City office, where our team thrives on in-person collaboration and dynamic teamwork. Being onsite daily enables us to build strong connections, move quickly, and deliver exceptional service to our clients.
For select roles, we are also open to candidates based in Boston. If a role is open to Boston, it will be listed explicitly in the job location.
We encourage applicants who are located in or open to relocating to the listed location to apply and join us in this hands-on, collaborative environment
Some perks of working for Arch include:
Strong Team - You’ll be backed by a strong team that consistently exceeds client expectations and ships new products quickly.
Your work is high impact - Being part of a small team means you have real responsibility and impact from day one. You'll be involved in discussions that drive the growth and direction of our platform from the very beginning.
Product Market Fit - We have strong product market fit, exceptionally low churn, and have grown mostly organically through word of mouth.
Team community and camaraderie - We have enormous trust in each other and always do what we can do to support one another. We're always ready to step in to help.
Great office: Our new home at 199 Water Street gives us a beautiful, energizing space to come together as a team, collaborate more easily, and keep building the next chapter of Arch.
Lunch is on Us - We’ll keep the team fueled with lunch in the office, whether you’re catching up with teammates, talking through an idea, or just taking a well-earned break.
Field Marketing Specialist
Our Company
Arch is a Series B financial technology company that automates the management of private investments, improving access, understanding, and the human experience of investing across asset classes.
Private investments such as venture capital, hedge funds, and private equity, make up roughly 25% of the investment universe. Traditionally, investors, advisors, banks, families, and managers track hundreds of investments in complicated spreadsheets, file folders, and busy inboxes. Not only is this tedious and time-consuming, but it is rife with opportunity for manual data entry errors, inconsistent reporting, and lost information. Enter, Arch.
Arch delivers standardized data, documents, and insights in a single platform, avoiding the need to chase information across dozens or hundreds of ‘portals’. Our purpose is to save investors’ time while empowering them to make more informed investment decisions, leading to better financial outcomes.
We are a fast-growing, dynamic team of 200+, serving over 400 clients, including several of America’s largest banks, families, and financial institutions. We’ve over doubled the size of the company every year since inception and we are looking to hire in all departments as we scale.
The Role
Arch is seeking a Field Marketing Specialist to build and scale our field marketing function during a period of rapid growth. Reporting directly to the Head of Marketing, you will own the strategy and execution of Arch’s field marketing programs, including tradeshows, conferences, webinars, roundtables, and executive hospitality events.
This is a highly impactful role at the intersection of marketing, sales, and customer engagement. You will build the programs, processes, and measurement frameworks that turn events and regional campaigns into meaningful pipeline opportunities. You will partner closely with Sales, Product Marketing, Growth Marketing, and Marketing Operations to ensure every program reaches the right audiences, drives high-quality conversations, and delivers measurable business impact.
The ideal candidate is a hands-on builder who thrives in ambiguity and enjoys creating programs from the ground up. You are equally comfortable developing event strategy, managing execution details, analyzing performance, and collaborating with GTM teams to drive results.
Your responsibilities will include:
Own end-to-end logistics for Arch's event program across tradeshows, industry conferences, webinars, roundtables, and hospitality events
Manage timelines, budgets, vendor relationships, and on-site coordination across all programs
Build pre-event and post-event workflows that ensure every program generates a clear and consistent follow-up motion
Maintain the event calendar and communicate program details clearly to internal stakeholders
Partner with Sales to identify high-priority markets and design targeted, curated formats including roundtables, dinners, and intimate hospitality events that extend event momentum and drive the right conversations with the right accounts
Partner with Marketing Ops and Revenue Ops to track event-sourced and event-influenced pipeline, attendance quality, and event ROI
Maintain budget tracking across all programs and flag variances proactively
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Contribute to the operational playbooks that make the event program repeatable and scalable
Reach out to us if you have:
3+ years of experience in field marketing, event marketing, demand generation, or a related GTM marketing role, ideally within B2B SaaS, fintech, wealthtech, or financial services
Experience owning end-to-end marketing programs, including strategy, planning, execution, and measurement
A track record of building programs that generate measurable business outcomes, including pipeline contribution and revenue impact
Strong project management skills with the ability to manage multiple complex programs simultaneously
Excellent cross-functional communication skills and experience partnering closely with Sales teams and senior stakeholders
A highly organized, detail-oriented approach with strong ownership and follow-through
Comfort operating in a fast-paced, evolving environment where processes are still being built
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Experience working with CRM and marketing systems such as Salesforce, HubSpot, or event management platforms
What success looks like in year one:
Arch has a scalable field marketing engine with clear processes, playbooks, and operating rhythms
Event strategy is aligned with GTM priorities and focused on reaching high-value prospects and customers
Programs are consistently executed on time and within budget
Field programs contribute measurable pipeline and revenue impact
Sales teams have the tools, insights, and support needed to maximize every field marketing investment
Regional campaigns and executive engagement programs are established and driving meaningful market engagement
A Note about us:
Most of our full-time roles are based onsite at our New York City office, where our team thrives on in-person collaboration and dynamic teamwork. Being onsite daily enables us to build strong connections, move quickly, and deliver exceptional service to our clients.
For select roles, we are also open to candidates based in Boston. If a role is open to Boston, it will be listed explicitly in the job location.
We encourage applicants who are located in or open to relocating to the listed location to apply and join us in this hands-on, collaborative environment
Some perks of working for Arch include:
Strong Team - You’ll be backed by a strong team that consistently exceeds client expectations and ships new products quickly.
Your work is high impact - Being part of a small team means you have real responsibility and impact from day one. You'll be involved in discussions that drive the growth and direction of our platform from the very beginning.
Product Market Fit - We have strong product market fit, exceptionally low churn, and have grown mostly organically through word of mouth.
Team community and camaraderie - We have enormous trust in each other and always do what we can do to support one another. We're always ready to step in to help.
Great office: Our new home at 199 Water Street gives us a beautiful, energizing space to come together as a team, collaborate more easily, and keep building the next chapter of Arch.
Lunch is on Us - We’ll keep the team fueled with lunch in the office, whether you’re catching up with teammates, talking through an idea, or just taking a well-earned break.
Senior Associate, Client Experience
Our Company
Arch is a Series B financial technology company that automates the management of private investments, improving access, understanding, and the human experience of investing across asset classes.
Private investments such as venture capital, hedge funds, and private equity, make up roughly 25% of the investment universe. Traditionally, investors, advisors, banks, families, and managers track hundreds of investments in complicated spreadsheets, file folders, and busy inboxes. Not only is this tedious and time-consuming, but it is rife with opportunity for manual data entry errors, inconsistent reporting, and lost information. Enter, Arch.
Arch delivers standardized data, documents, and insights in a single platform, avoiding the need to chase information across dozens or hundreds of ‘portals’. Our purpose is to save investors’ time while empowering them to make more informed investment decisions, leading to better financial outcomes.
We are a fast-growing, dynamic team of 200+, serving over 400 clients, including several of America’s largest banks, families, and financial institutions. We’ve over doubled the size of the company every year since inception and we are looking to hire in all departments as we scale.
Client Experience Strategist
We are looking for a Senior Associate, Client Experience to nurture and expand our client relationships. In this role, you will be responsible for post-onboarding account management, ensuring clients receive the highest level of service and support. You'll be an early employee who can help shape and grow our company and approach to Client Success as we expand and scale our reach to new users.
Key Responsibilities:
Your responsibilities will include:
Post-Onboarding Client Management
Conduct regular check-in meetings with clients to assess their needs and satisfaction.
Maintain comprehensive client records and notes in our CRM system.
Monitor client accounts for data quality issues and promptly address any discrepancies.
Provide training to end user groups to ensure deep product understanding and adoption.
Track and analyze factors influencing client churn and work to mitigate risks.
Manage client renewal processes, ensuring timely discussions and contract updates.
Account Growth and Expansion
Identify opportunities for contract expansion across new feature sets and/or broader firm adoption.
Proactively identify and escalate client feature requests to the relevant teams.
Client Communication
Keep clients informed about product updates, enhancements, and new features.
Foster and maintain strong, long-term relationships with clients.
Data Management
Process ongoing updates from clients and various institutional data sources
Support periodic evening & weekend work as part of our operating rhythm to meet client SLAs
Skills, Knowledge and Expertise
Reach out to us if you:
Have a bachelor's degree in business, finance, or a related field.
Have 1+ years of experience managing client relationships.
Possess exceptional communication and interpersonal skills.
Posses strong problem-solving abilities and attention to detail.
Have the ability to work collaboratively in a fast-paced, dynamic environment.
Bonus points if you:
Have previously worked in wealth management, a family office, fund management, accounting, or a related financial field
Are familiar with the terms capital calls, IRRs, recallable distributions, or K-1s
Know SQL or want to learn
Have taken finance or accounting courses
A Note about us:
Most of our full-time roles are based onsite at our New York City office, where our team thrives on in-person collaboration and dynamic teamwork. Being onsite daily enables us to build strong connections, move quickly, and deliver exceptional service to our clients.
For select roles, we are also open to candidates based in Boston. If a role is open to Boston, it will be listed explicitly in the job location.
We encourage applicants who are located in or open to relocating to the listed location to apply and join us in this hands-on, collaborative environment
Some perks of working for Arch include:
Strong Team - You’ll be backed by a strong team that consistently exceeds client expectations and ships new products quickly.
Your work is high impact - Being part of a small team means you have real responsibility and impact from day one. You'll be involved in discussions that drive the growth and direction of our platform from the very beginning.
Product Market Fit - We have strong product market fit, exceptionally low churn, and have grown mostly organically through word of mouth.
Team community and camaraderie - We have enormous trust in each other and always do what we can do to support one another. We're always ready to step in to help.
Great office: Our new home at 199 Water Street gives us a beautiful, energizing space to come together as a team, collaborate more easily, and keep building the next chapter of Arch.
Lunch is on Us - We’ll keep the team fueled with lunch in the office, whether you’re catching up with teammates, talking through an idea, or just taking a well-earned break.
IT Support Engineer
Our Company
Arch is a Series B financial technology company that automates the management of private investments, improving access, understanding, and the human experience of investing across asset classes.
Private investments such as venture capital, hedge funds, and private equity, make up roughly 25% of the investment universe. Traditionally, investors, advisors, banks, families, and managers track hundreds of investments in complicated spreadsheets, file folders, and busy inboxes. Not only is this tedious and time-consuming, but it is rife with opportunity for manual data entry errors, inconsistent reporting, and lost information. Enter, Arch.
Arch delivers standardized data, documents, and insights in a single platform, avoiding the need to chase information across dozens or hundreds of ‘portals’. Our purpose is to save investors’ time while empowering them to make more informed investment decisions, leading to better financial outcomes.
We are a fast-growing, dynamic team of 200+, serving over 400 clients, including several of America’s largest banks, families, and financial institutions. We’ve over doubled the size of the company every year since inception and we are looking to hire in all departments as we scale.
The Role:
As an IT Support Engineer, you'll play a key role in ensuring seamless IT operations by managing device lifecycle, supporting conference room technology, and maintaining IT infrastructure. This is a hands-on role — you'll be responsible for software configurations, service settings, and IT operational policies across the organization. You'll work closely with employees and application administrators to provide comprehensive support for devices, accounts, and technical issues.
Your responsibilities will include:
Manage the full device lifecycle — provisioning, deprovisioning, MDM profile management, device auditing, and ensuring all IT assets are healthy, up to date, and properly configured.
Provide technical support across the organization, including troubleshooting OS errors, software crashes, performance bottlenecks, connectivity issues, and email client configuration.
Oversee enterprise identity and access management — account provisioning and deprovisioning, quarterly access reviews, SSO configuration, and tracking services in use (e.g., Miro, Superhuman, Salesforce).
Monitor and manage conference room devices and A/V equipment to ensure they are online, up to date, and functioning properly.
Maintain and update MDM scripts and collaborate with application administrators to improve IT workflows, user lifecycle management, and operational efficiency.
Reach out to us if you have:
Strong experience with device management, including MDM, EDR, and patch management.
Proficiency with macOS and Windows internals, including configuration policies, basic shell scripting, and administration tooling.
Experience with enterprise networking, including configuring switches and routers, troubleshooting 802.3 and 802.11 issues, and maintaining clean office network environments.
A proven ability to independently diagnose and resolve complex technical issues across macOS and Windows environments.
Effective communication skills — you can support diverse technical and non-technical stakeholders while staying calm and friendly in frustrating IT situations.
Bonus points if you have:
Familiarity with corporate IT management, including process optimization and asset governance.
Experience with scripting and automation to improve IT workflows.
Knowledge of SSO configurations and user lifecycle management practices.
A Note about us:
Most of our full-time roles are based onsite at our New York City office, where our team thrives on in-person collaboration and dynamic teamwork. Being onsite daily enables us to build strong connections, move quickly, and deliver exceptional service to our clients.
For select roles, we are also open to candidates based in Boston. If a role is open to Boston, it will be listed explicitly in the job location.
We encourage applicants who are located in or open to relocating to the listed location to apply and join us in this hands-on, collaborative environment
Some perks of working for Arch include:
Strong Team - You’ll be backed by a strong team that consistently exceeds client expectations and ships new products quickly.
Your work is high impact - Being part of a small team means you have real responsibility and impact from day one. You'll be involved in discussions that drive the growth and direction of our platform from the very beginning.
Product Market Fit - We have strong product market fit, exceptionally low churn, and have grown mostly organically through word of mouth.
Team community and camaraderie - We have enormous trust in each other and always do what we can do to support one another. We're always ready to step in to help.
Great office: Our new home at 199 Water Street gives us a beautiful, energizing space to come together as a team, collaborate more easily, and keep building the next chapter of Arch.
Lunch is on Us - We’ll keep the team fueled with lunch in the office, whether you’re catching up with teammates, talking through an idea, or just taking a well-earned break.
Security Operations Engineer
Our Company
Arch is a Series B financial technology company that automates the management of private investments, improving access, understanding, and the human experience of investing across asset classes.
Private investments such as venture capital, hedge funds, and private equity, make up roughly 25% of the investment universe. Traditionally, investors, advisors, banks, families, and managers track hundreds of investments in complicated spreadsheets, file folders, and busy inboxes. Not only is this tedious and time-consuming, but it is rife with opportunity for manual data entry errors, inconsistent reporting, and lost information. Enter, Arch.
Arch delivers standardized data, documents, and insights in a single platform, avoiding the need to chase information across dozens or hundreds of ‘portals’. Our purpose is to save investors’ time while empowering them to make more informed investment decisions, leading to better financial outcomes.
We are a fast-growing, dynamic team of 200+, serving over 400 clients, including several of America’s largest banks, families, and financial institutions. We’ve over doubled the size of the company every year since inception and we are looking to hire in all departments as we scale.
The Role:
As a Security Operations Engineer, you'll join our small, growing security team in a hands-on, execution-focused role supporting our vulnerability management and detection programs. This is a critical role — you'll be the bridge between security findings and engineering teams, making sure our tools, processes, and compliance posture stay effective as Arch scales. You'll work across the organization on a variety of security projects, from vendor due diligence to infrastructure security checks.
Your responsibilities will include:
Own vulnerability scanning, triage, and remediation tracking, coordinating with engineering teams to make sure patches get deployed.
Maintain our SIEM/SOC stack and build and refine detections for DLP, IoC, and cloud vulnerabilities.
Maintain and improve security logging and audit processes to support SOC 2 and ISO 27001 requirements.
Support the team on infrastructure security checks and assist with security investigations.
Engage in cross-functional projects as a core member of a small, nimble team — including managing vendor security due diligence, refining IT asset management, and owning various security tasks based on team priorities.
Reach out to us if you have:
Experience working in a small, fast-paced security team.
Hands-on experience with vulnerability management (CVSS, patch lifecycles) and detection engineering (SIEM, log analysis, alerting).
An understanding of security fundamentals (OWASP, NIST, CIS Benchmarks, SOC 2).
Experience with cloud infrastructure security, specifically AWS (IAM, VPC, Secrets Manager).
Proficiency in scripting and automation (Python, Bash, or Go) and basic familiarity with reading code to assist with security investigations or automation tasks.
A collaborative mindset and willingness to tackle a variety of security tasks across the team.
Bonus points if you have:
Familiarity with Infrastructure as Code security (e.g., Terraform) or CI/CD pipeline security and automated scanning tools (e.g., Snyk).
Prior experience with threat modeling or security design reviews.
Relevant industry certifications (e.g., Security+, CISSP, AWS Certified Security).
A Note about us:
Most of our full-time roles are based onsite at our New York City office, where our team thrives on in-person collaboration and dynamic teamwork. Being onsite daily enables us to build strong connections, move quickly, and deliver exceptional service to our clients.
For select roles, we are also open to candidates based in Boston. If a role is open to Boston, it will be listed explicitly in the job location.
We encourage applicants who are located in or open to relocating to the listed location to apply and join us in this hands-on, collaborative environment
Some perks of working for Arch include:
Strong Team - You’ll be backed by a strong team that consistently exceeds client expectations and ships new products quickly.
Your work is high impact - Being part of a small team means you have real responsibility and impact from day one. You'll be involved in discussions that drive the growth and direction of our platform from the very beginning.
Product Market Fit - We have strong product market fit, exceptionally low churn, and have grown mostly organically through word of mouth.
Team community and camaraderie - We have enormous trust in each other and always do what we can do to support one another. We're always ready to step in to help.
Great office: Our new home at 199 Water Street gives us a beautiful, energizing space to come together as a team, collaborate more easily, and keep building the next chapter of Arch.
Lunch is on Us - We’ll keep the team fueled with lunch in the office, whether you’re catching up with teammates, talking through an idea, or just taking a well-earned break.
Senior Recruiter
Our Company
Arch is a Series B financial technology company that automates the management of private investments, improving access, understanding, and the human experience of investing across asset classes.
Private investments such as venture capital, hedge funds, and private equity, make up roughly 25% of the investment universe. Traditionally, investors, advisors, banks, families, and managers track hundreds of investments in complicated spreadsheets, file folders, and busy inboxes. Not only is this tedious and time-consuming, but it is rife with opportunity for manual data entry errors, inconsistent reporting, and lost information. Enter, Arch.
Arch delivers standardized data, documents, and insights in a single platform, avoiding the need to chase information across dozens or hundreds of ‘portals’. Our purpose is to save investors’ time while empowering them to make more informed investment decisions, leading to better financial outcomes.
We are a fast-growing, dynamic team of 200+, serving over 400 clients, including several of America’s largest banks, families, and financial institutions. We’ve over doubled the size of the company every year since inception and we are looking to hire in all departments as we scale.
About the Role
Arch is hiring a Senior Recruiter to lead searches across the company and own some of our most complex, specialized, and leadership-level hires. You’ll join a small recruiting team where you’ll work closely with leadership to elevate how we hire and build the processes that ensure Arch can scale quickly, consistently, and with the right talent in place.
This is an ideal role for someone who thrives in a fast-paced environment, enjoys navigating ambiguity, brings strong judgment, and is excited about helping shape the recruiting function.
Responsibilities
Own full-cycle recruiting for a diverse range of roles, including unique, one-off, and higher-level searches.
Partner closely with senior leaders on role definition, hiring strategy, and talent evaluation.
Maintain strong pipeline health and provide clear reporting and insights to stakeholders.
Build and execute sourcing strategies to attract exceptional talent across a variety of functions.
Deliver a consistently excellent candidate experience through thoughtful communication and structured evaluation.
Improve and operationalize recruiting processes, tools, and best practices as we scale.
Provide coaching, guidance, and calibration support to interviewers and hiring managers.
Contribute to team development and mentor junior teammates.
Qualifications
4–7+ years of full-cycle recruiting experience, including at least 2 years of in-house recruiting at a fast-growing or dynamic company.
Proven success hiring for highly specialized or executive-level roles and working directly with company executives as internal stakeholders
Strong sourcing capability and comfort navigating ambiguous or newly created roles.
Excellent communication skills and experience partnering directly with senior leadership.
Highly organized, proactive, and detail-oriented.
Good judgment, ability to prioritize, and comfort operating independently.
Excitement for improving processes, building recruiting infrastructure, and contributing to team development.
A Note about us:
Most of our full-time roles are based onsite at our New York City office, where our team thrives on in-person collaboration and dynamic teamwork. Being onsite daily enables us to build strong connections, move quickly, and deliver exceptional service to our clients.
For select roles, we are also open to candidates based in Boston. If a role is open to Boston, it will be listed explicitly in the job location.
We encourage applicants who are located in or open to relocating to the listed location to apply and join us in this hands-on, collaborative environment
Some perks of working for Arch include:
Strong Team - You’ll be backed by a strong team that consistently exceeds client expectations and ships new products quickly.
Your work is high impact - Being part of a small team means you have real responsibility and impact from day one. You'll be involved in discussions that drive the growth and direction of our platform from the very beginning.
Product Market Fit - We have strong product market fit, exceptionally low churn, and have grown mostly organically through word of mouth.
Team community and camaraderie - We have enormous trust in each other and always do what we can do to support one another. We're always ready to step in to help.
Great office: Our new home at 199 Water Street gives us a beautiful, energizing space to come together as a team, collaborate more easily, and keep building the next chapter of Arch.
Lunch is on Us - We’ll keep the team fueled with lunch in the office, whether you’re catching up with teammates, talking through an idea, or just taking a well-earned break.
Product Support Specialist
Our Company
Arch is a Series B financial technology company that automates the management of private investments, improving access, understanding, and the human experience of investing across asset classes.
Private investments such as venture capital, hedge funds, and private equity, make up roughly 25% of the investment universe. Traditionally, investors, advisors, banks, families, and managers track hundreds of investments in complicated spreadsheets, file folders, and busy inboxes. Not only is this tedious and time-consuming, but it is rife with opportunity for manual data entry errors, inconsistent reporting, and lost information. Enter, Arch.
Arch delivers standardized data, documents, and insights in a single platform, avoiding the need to chase information across dozens or hundreds of ‘portals’. Our purpose is to save investors’ time while empowering them to make more informed investment decisions, leading to better financial outcomes.
We are a fast-growing, dynamic team of 200+, serving over 400 clients, including several of America’s largest banks, families, and financial institutions. We’ve over doubled the size of the company every year since inception and we are looking to hire in all departments as we scale.
Client Support Specialist
As a Product Support Specialist, you will be a key liaison between our users and our product, playing a pivotal role in delivering a seamless and supportive client experience. You will respond to inbound inquiries, solve user issues, share product expertise, and collaborate cross-functionally to enhance the overall user experience.
This is a great opportunity for someone who is enthusiastic about solving problems, eager to learn, and excited about working at the intersection of technology and finance.
In this role, you will:
Perform in-depth troubleshooting to efficiently identify and resolve client inquiries via email and instant message, escalating to the Operations team when appropriate.
Serve as the primary escalation point for complex or high-priority client inquiries, working alongside the Operations and Engineering teams to drive resolution on the most nuanced issues.
Provide an exceptional experience for clients through effective communication, proactive learning, and deepening relationships.
Ensure client satisfaction by taking ownership of inbound client inquiries, providing updates, and ensuring that all open items are resolved in a timely manner.
Investigate user-reported issues and collaborate with our Engineering team to identify and resolve any bugs.
Own and evolve the team's training materials and internal documentation over time, ensuring resources stay current and reflect the latest product and process changes.
Translate recurring client friction points into structured, actionable feedback for Product and Operations - going beyond flagging issues to proposing solutions.
Mentor and support junior team members (Associates and Senior Associates), providing guidance on troubleshooting approaches, client communication, and best practices.
Reach out to us if you:
Have 2-5 years of experience in a client-facing or support role, preferably in a B2B, fintech, SaaS, or startup setting.
Have demonstrated experience in a senior support or team lead capacity, and are ready to take on greater ownership beyond your individual workload.
Have a product-first mentality and are excited to become a product expert.
Are a driven, positive, and proactive problem-solver with the ability to think on your feet while providing excellent customer service.
Are an excellent communicator - both written and verbally - with the ability to explain complex topics in a clear and approachable way.
Feel a strong sense of pride and ownership in your work and always follow through to deliver results.
Thrive in a stimulating and fast-paced environment.
Want to learn more about financial technology, investing, and alternative assets (previous exposure to private investments is a plus but not required).
A Note about us:
Most of our full-time roles are based onsite at our New York City office, where our team thrives on in-person collaboration and dynamic teamwork. Being onsite daily enables us to build strong connections, move quickly, and deliver exceptional service to our clients.
For select roles, we are also open to candidates based in Boston. If a role is open to Boston, it will be listed explicitly in the job location.
We encourage applicants who are located in or open to relocating to the listed location to apply and join us in this hands-on, collaborative environment
Some perks of working for Arch include:
Strong Team - You’ll be backed by a strong team that consistently exceeds client expectations and ships new products quickly.
Your work is high impact - Being part of a small team means you have real responsibility and impact from day one. You'll be involved in discussions that drive the growth and direction of our platform from the very beginning.
Product Market Fit - We have strong product market fit, exceptionally low churn, and have grown mostly organically through word of mouth.
Team community and camaraderie - We have enormous trust in each other and always do what we can do to support one another. We're always ready to step in to help.
Great office: Our new home at 199 Water Street gives us a beautiful, energizing space to come together as a team, collaborate more easily, and keep building the next chapter of Arch.
Lunch is on Us - We’ll keep the team fueled with lunch in the office, whether you’re catching up with teammates, talking through an idea, or just taking a well-earned break.
Recruiter
Our Company
Arch is a Series B financial technology company that automates the management of private investments, improving access, understanding, and the human experience of investing across asset classes.
Private investments such as venture capital, hedge funds, and private equity, make up roughly 25% of the investment universe. Traditionally, investors, advisors, banks, families, and managers track hundreds of investments in complicated spreadsheets, file folders, and busy inboxes. Not only is this tedious and time-consuming, but it is rife with opportunity for manual data entry errors, inconsistent reporting, and lost information. Enter, Arch.
Arch delivers standardized data, documents, and insights in a single platform, avoiding the need to chase information across dozens or hundreds of ‘portals’. Our purpose is to save investors’ time while empowering them to make more informed investment decisions, leading to better financial outcomes.
We are a fast-growing, dynamic team of 200+, serving over 400 clients, including several of America’s largest banks, families, and financial institutions. We’ve over doubled the size of the company every year since inception and we are looking to hire in all departments as we scale.
About the Role
Arch is hiring a Recruiter to support company-wide hiring efforts and help build the talent pipelines that fuel our growth. You’ll manage full-cycle recruiting, drive structured and thoughtful candidate evaluation, and ensure a smooth, efficient experience for every candidate. This is a great opportunity for someone energized by fast-paced work, strong partnership with hiring managers, and building scalable recruiting systems.
You’ll also act as a true partner to teams across the organization while helping refine and strengthen our overall talent engine as we grow.
Responsibilities
Own full-cycle recruiting across a range of roles and teams, ensuring an efficient and consistent process.
Build and maintain strong talent pipelines through proactive sourcing, outreach, referrals, and events.
Conduct structured and thoughtful screens to assess skills, communication, and alignment with Arch’s culture and values.
Coordinate interviews and manage communication to ensure a smooth and positive candidate experience.
Partner with hiring managers to align on requirements, candidate profiles, and decision-making frameworks.
Track pipeline health and recruiting metrics to identify bottlenecks and opportunities for improvement.
Support process documentation and scaling efforts as the recruiting function grows.
Contribute to employer brand initiatives and community engagement that expand Arch’s talent reach.
Qualifications
1–3+ years of recruiting experience in a fast-paced or dynamic environment.
Experience supporting some portion of technical hiring (e.g., engineering, data, or technical-adjacent roles).
Strong organization and follow-through, with the ability to manage multiple searches at once.
Excellent communication and interpersonal skills; able to build trust with candidates and hiring managers.
Strong judgment in evaluating both skills and potential.
Comfortable working across a variety of functions and adapting to shifting priorities.
Proactive, resourceful, and energized by sourcing, outreach, and pipeline building.
Attention to detail and commitment to delivering a consistent, positive candidate experience.
Enthusiasm for improving processes and helping build scalable recruiting systems.
A Note about us:
Most of our full-time roles are based onsite at our New York City office, where our team thrives on in-person collaboration and dynamic teamwork. Being onsite daily enables us to build strong connections, move quickly, and deliver exceptional service to our clients.
For select roles, we are also open to candidates based in Boston. If a role is open to Boston, it will be listed explicitly in the job location.
We encourage applicants who are located in or open to relocating to the listed location to apply and join us in this hands-on, collaborative environment
Some perks of working for Arch include:
Strong Team - You’ll be backed by a strong team that consistently exceeds client expectations and ships new products quickly.
Your work is high impact - Being part of a small team means you have real responsibility and impact from day one. You'll be involved in discussions that drive the growth and direction of our platform from the very beginning.
Product Market Fit - We have strong product market fit, exceptionally low churn, and have grown mostly organically through word of mouth.
Team community and camaraderie - We have enormous trust in each other and always do what we can do to support one another. We're always ready to step in to help.
Great office: Our new home at 199 Water Street gives us a beautiful, energizing space to come together as a team, collaborate more easily, and keep building the next chapter of Arch.
Lunch is on Us - We’ll keep the team fueled with lunch in the office, whether you’re catching up with teammates, talking through an idea, or just taking a well-earned break.
Client Experience Strategist
Our Company
Arch is a Series B financial technology company that automates the management of private investments, improving access, understanding, and the human experience of investing across asset classes.
Private investments such as venture capital, hedge funds, and private equity, make up roughly 25% of the investment universe. Traditionally, investors, advisors, banks, families, and managers track hundreds of investments in complicated spreadsheets, file folders, and busy inboxes. Not only is this tedious and time-consuming, but it is rife with opportunity for manual data entry errors, inconsistent reporting, and lost information. Enter, Arch.
Arch delivers standardized data, documents, and insights in a single platform, avoiding the need to chase information across dozens or hundreds of ‘portals’. Our purpose is to save investors’ time while empowering them to make more informed investment decisions, leading to better financial outcomes.
We are a fast-growing, dynamic team of 200+, serving over 400 clients, including several of America’s largest banks, families, and financial institutions. We’ve over doubled the size of the company every year since inception and we are looking to hire in all departments as we scale.
Client Experience Strategist
We are looking for a Client Experience Strategist to nurture and expand our client relationships. In this role, you will be responsible for post-onboarding account management, ensuring clients receive the highest level of service and support. You'll be an early employee who can help shape and grow our company and approach to Client Success as we expand and scale our reach to new users.
Key Responsibilities:
Your responsibilities will include:
-
Post-Onboarding Client Management
Conduct regular check-in meetings with clients to assess their needs and satisfaction.
Maintain comprehensive client records and notes in our CRM system.
Monitor client accounts for data quality issues and promptly address any discrepancies.
Provide training to end user groups to ensure deep product understanding and adoption.
Track and analyze factors influencing client churn and work to mitigate risks.
Manage client renewal processes, ensuring timely discussions and contract updates.
-
Account Growth and Expansion
Identify opportunities for contract expansion across new feature sets and/or broader firm adoption.
Proactively identify and escalate client feature requests to the relevant teams.
-
Client Communication
Keep clients informed about product updates, enhancements, and new features.
Foster and maintain strong, long-term relationships with clients.
-
Data Management
Process ongoing updates from clients and various institutional data sources
Support periodic evening & weekend work as part of our operating rhythm to meet client SLAs
Skills, Knowledge and Expertise
Reach out to us if you:
Have a bachelor's degree in business, finance, or a related field.
Have 3+ years of experience managing client relationships.
Possess exceptional communication and interpersonal skills.
Posses strong problem-solving abilities and attention to detail.
Have the ability to work collaboratively in a fast-paced, dynamic environment.
Bonus points if you:
Have previously worked in wealth management, a family office, fund management, accounting, or a related financial field
Are familiar with the terms capital calls, IRRs, recallable distributions, or K-1s
Know SQL or want to learn
Have taken finance or accounting courses
A Note about us:
Most of our full-time roles are based onsite at our New York City office, where our team thrives on in-person collaboration and dynamic teamwork. Being onsite daily enables us to build strong connections, move quickly, and deliver exceptional service to our clients.
For select roles, we are also open to candidates based in Boston. If a role is open to Boston, it will be listed explicitly in the job location.
We encourage applicants who are located in or open to relocating to the listed location to apply and join us in this hands-on, collaborative environment
Some perks of working for Arch include:
Strong Team - You’ll be backed by a strong team that consistently exceeds client expectations and ships new products quickly.
Your work is high impact - Being part of a small team means you have real responsibility and impact from day one. You'll be involved in discussions that drive the growth and direction of our platform from the very beginning.
Product Market Fit - We have strong product market fit, exceptionally low churn, and have grown mostly organically through word of mouth.
Team community and camaraderie - We have enormous trust in each other and always do what we can do to support one another. We're always ready to step in to help.
Great office: Our new home at 199 Water Street gives us a beautiful, energizing space to come together as a team, collaborate more easily, and keep building the next chapter of Arch.
Lunch is on Us - We’ll keep the team fueled with lunch in the office, whether you’re catching up with teammates, talking through an idea, or just taking a well-earned break.
Office Coordinator
Our Company
Arch is a Series B financial technology company that automates the management of private investments, improving access, understanding, and the human experience of investing across asset classes.
Private investments such as venture capital, hedge funds, and private equity, make up roughly 25% of the investment universe. Traditionally, investors, advisors, banks, families, and managers track hundreds of investments in complicated spreadsheets, file folders, and busy inboxes. Not only is this tedious and time-consuming, but it is rife with opportunity for manual data entry errors, inconsistent reporting, and lost information. Enter, Arch.
Arch delivers standardized data, documents, and insights in a single platform, avoiding the need to chase information across dozens or hundreds of ‘portals’. Our purpose is to save investors’ time while empowering them to make more informed investment decisions, leading to better financial outcomes.
We are a fast-growing, dynamic team of 200+, serving over 400 clients, including several of America’s largest banks, families, and financial institutions. We’ve over doubled the size of the company every year since inception and we are looking to hire in all departments as we scale.
About the Role
We are looking to hire an Office Coordinator to help create a smooth, welcoming, and well-run office experience for Arch employees, candidates, clients, and guests.
In this role, you will be one of the first points of contact for people entering our office and will help ensure the day-to-day workplace experience runs seamlessly. You’ll support front desk operations, guest coordination, conference room readiness, hospitality, and the small details that make our office feel organized, thoughtful, and high-quality.
This role is key to creating a strong in-person experience at Arch. You’ll help manage the flow of visitors, support meetings and onsite events, coordinate with building security, and make sure employees and guests have what they need throughout the day.
The ideal candidate is warm, organized, proactive, and highly detail-oriented. You should enjoy being in a people-facing role while also keeping a strong operational eye on logistics, calendars, rooms, supplies, and the daily rhythm of the office.
Your responsibilities will include:
Owning the front desk experience, including greeting employees, candidates, clients, and guests with warmth and professionalism.
Helping maintain a clean, organized, and welcoming office environment.
Managing guest check-in, visitor tracking, and coordination with internal hosts to ensure a smooth arrival experience.
Serving as the point person for guest schedules and visitor logistics, including keeping track of who is expected in the office and when.
Partnering closely with building security to support visitor access, office entry, and day-to-day coordination needs.
Partnering with our Workplace Manager on our supplies & merchandise inventory.
Supporting conference room readiness, including setup, cleanup, supplies, technology checks, and meeting transitions.
Helping ensure conference rooms are being used effectively throughout the day and that meetings are not displaced or disrupted.
Coordinating hospitality needs for guests, candidates, clients, leadership meetings, and internal events.
Supporting lunch coordination and other food and beverage logistics as needed.
Triaging day-to-day workplace questions and routing issues to the right internal teams, vendors, or building contacts.
Supporting Google Calendar ownership for shared spaces, office events, meetings, or workplace logistics as needed.
Partnering with the broader People and Workplace teams to improve office processes and make the employee and guest experience smoother over time.
Reach out to us if you:
Have ~1 to 3 years of experience in workplace operations, office coordination, hospitality, reception, administrative support, events, or another highly people-facing operational role.
Take ownership and follow through, especially when coordinating logistics or helping solve day-to-day workplace needs.
Have worked with building security, visitor management tools, access systems, or office entry processes.
Are energized by creating a great experience for employees, candidates, clients, and guests.
Are highly organized and comfortable managing multiple moving pieces at once.
Have excellent communication skills and feel comfortable interacting with employees, visitors, vendors, building teams, and senior leaders.
Have strong attention to detail and notice the little things that make a space feel polished and prepared.
Are calm, flexible, and solutions-oriented in a busy office environment.
Are comfortable using tools like Google Calendar, Slack, visitor management systems, or similar workplace tools.
Are excited to work onsite and be part of the daily rhythm of a fast-growing company.
Bonus points if you:
Have experience supporting a high-growth startup, tech company, financial services firm, or similarly fast-paced environment.
Have coordinated interviews, client visits, executive meetings, onsite events, or office lunches.
Have experience supporting shared calendars, conference room logistics, office vendors, or hospitality programs.
A Note about us:
Most of our full-time roles are based onsite at our New York City office, where our team thrives on in-person collaboration and dynamic teamwork. Being onsite daily enables us to build strong connections, move quickly, and deliver exceptional service to our clients.
For select roles, we are also open to candidates based in Boston. If a role is open to Boston, it will be listed explicitly in the job location.
We encourage applicants who are located in or open to relocating to the listed location to apply and join us in this hands-on, collaborative environment
Some perks of working for Arch include:
Strong Team - You’ll be backed by a strong team that consistently exceeds client expectations and ships new products quickly.
Your work is high impact - Being part of a small team means you have real responsibility and impact from day one. You'll be involved in discussions that drive the growth and direction of our platform from the very beginning.
Product Market Fit - We have strong product market fit, exceptionally low churn, and have grown mostly organically through word of mouth.
Team community and camaraderie - We have enormous trust in each other and always do what we can do to support one another. We're always ready to step in to help.
Great office: Our new home at 199 Water Street gives us a beautiful, energizing space to come together as a team, collaborate more easily, and keep building the next chapter of Arch.
Lunch is on Us - We’ll keep the team fueled with lunch in the office, whether you’re catching up with teammates, talking through an idea, or just taking a well-earned break.
The full posting opens here — pay, setting and the full description, without leaving the list.