Job Description

We are seeking a dynamic team player to join Aura in a new role which combines data analytics, revenue accounting, and business partnership. As part of our mission to drive consistent growth in our partner revenue channel, this position will play a critical role in aligning partner analytics with accurate revenue forecasting and GAAP-compliant reporting. 

The Revenue Operations Analyst, Partnerships will collaborate closely with internal and external stakeholders to contribute towards the revenue process for our rapidly expanding partner channel. This role is responsible for ensuring accurate partner billing, analytics, and reporting. 

Reporting to the Director of Partner Revenue Operations, the ideal candidate will bring strong data analytics expertise and a collaborative spirit to a role which offers a unique opportunity to contribute directly to Aura’s growth.

Day to Day:

• Transform source data into a usable format for monthly billing, revenue recognition, and forecasting purposes

• Ensure enrollment numbers used in Employee Benefits/Partner business forecasts are aligned with source customer enrollment counts and actual enrollment counts used by Revenue Accounting for GAAP purposes

• Own the ongoing health of the billing engine: perform regular QA on Python/SQL logic, monitor for discrepancies, and troubleshoot issues as they arise in production

• Debug and fix existing billing engine code to resolve identified issues, ensuring minimal disruption to partner invoicing and downstream revenue reporting

• Design and implement new invoicing logic and billing flows to support evolving contract structures, new partner types, or business requirements

• Assist in ad hoc projects and system integrations as an SME for the Partner Revenue Operations team 

What you bring to the table:

• 2-3 years of progressive experience in data analytics

• Proficiency in SQL and Python – ability to query and manipulate large datasets efficiently

• Experience with Databricks – familiarity with data engineering and analytics in a cloud environment

• Experience building data logic/pipelines — this role includes designing new invoicing flows

• Translating business/contract requirements into technical logic, working iteratively with stakeholders to validate assumptions

• Advanced Excel skills – including pivot tables, advanced formulas, and data analysis

• Strong analytical thinking – ability to identify trends, discrepancies, and insights in financial data

• Solid financial background – knowledge of financial statements, basic accounting principles, and tax implications

• Attention to detail and problem-solving skills – ability to ensure data accuracy and resolve inconsistencies.

• BA/BS in Analytics, Data Science, Applied Mathematics, Statistics, Computer Science, Economics, or a similar field of study 

It would be great if you also had:

• Experience with billing processes and system integrations/implementations; understanding of revenue recognition, invoicing, and reconciliation.

• Familiarity with Zuora, NetSuite, Salesforce, Avalara (or a similar sales tax engine).

• Understanding of subscription & usage based billing, and financial systems.

Aura is committed to offering a generous package to support our employees in all aspects of their life in and out of work. Our packages offer competitive pay, generous health and wellness benefits, retirement savings plans, parental leave and much more! Pay range for this position is $75,000–$90,000, but may vary depending on job-related knowledge, skills, experience and location. This position is remote, but candidates must be US-based.

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Job Description

About the Role:

Aura's Monetization team drives revenue growth by building and optimizing the systems that convert, retain, and grow our customer base. We own enrollment flows, paywalls, subscription management, reactivation experiences, and marketing integrations across web and mobile platforms.

We are looking for a Software Engineer who thrives in a fast-paced, cross-functional environment, is comfortable working across the full stack, and is eager to continuously learn new technologies and skills. 

You will build features that touch millions of customers and directly impact Aura's growth and revenue. You will collaborate closely with Product, Design, Marketing, and Data teams to run experiments, ship quickly, and iterate based on results. You will leverage AI-assisted development tools to ship features rapidly, while applying your own software expertise and judgment to ensure quality through application of best practices, robust testing, and appropriate guardrails.

What you bring to the table (required experience and skills):

● 3+ years of professional software engineering experience, with a track record of shipping and maintaining products in production

● Full-stack experience with modern front-end frameworks (e.g., React/TypeScript) and familiarity with back-end technologies (e.g., Node.js, GraphQL, REST APIs)

● Comfort working across the stack — you do not need to be an expert in everything, but you are able to contribute to frontend, backend, or mobile codebases as needed

● Experience with modern web tooling (bundlers, CI/CD, testing frameworks)

● Experience with analytics and observability tools for instrumenting features, debugging production issues, and understanding user behavior (e.g., OpenTelemetry, PostHog, SigNoz, Grafana, Datadog, or similar).

● Strong communication skills and ability to collaborate effectively in a remote-first environment

● Proficiency with AI-assisted development tools (e.g., Claude, Cursor, Copilot, etc.) and enthusiasm for integrating AI into your daily coding, debugging, and planning workflows

● Bachelor's Degree in Computer Science or a related field, or equivalent work experience

It would be nice if you had (preferred experience and skills):

● Experience with React Native or mobile app development

● Familiarity with subscription/payment systems or e-commerce flows

● Experience with A/B testing and experimentation platforms

● Experience with marketing tech integrations (e.g., Braze)

● Familiarity with AWS infrastructure and deployment pipelines (Terraform/HCL)

Aura is committed to offering a generous package to support our employees in all aspects of their life in and out of work. Our packages offer competitive pay, generous health and wellness benefits, retirement savings plans, parental leave and much more! Pay range for this position is $130,000–$165,000, but may vary depending on job-related knowledge, skills, experience and location. This position is remote, but candidates must be US-based.

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Job Description

About the Role:

We're building some new teams and are hiring full-time Customer Loyalty Representatives to kick these teams off. These are work-from-home, remote positions. We're looking for some hungry, ambitious candidates who want to take the first step in kicking off their SaaS career!

Day to Day:

• Take inbound customer cancellation calls and retain them as an Aura customer

• Make daily outbound calls to existing Aura customers with failed subscription payments

• Ensure a high level of customer satisfaction through proactive support and active listening

• Address customer concerns and provide solutions 

• Master evangelizing Aura's story and mission to customers

• Consult with customers on best practices to better protect their online identity

• Identify retention and upsell opportunities by aligning Aura's Identity, Privacy and Security solutions with the customer's unique needs

• Proactively improve knowledge of industry best practices and recent events to ensure you are a trusted resource for customers

What you bring to the table:

• 1-2 years of sales/retention experience (or equivalent experience) where you consistently meet/exceed performance metrics

• You love talking to people and are naturally engaging

• You're self-motivated and know how to push yourself to achieve goals

• You're a team player and know how to win within a team environment

• You are a self-starter, have a strong business acumen allowing you to think quickly and creatively on your feet to solve customer needs

Aura is committed to offering a generous package to support our employees in all aspects of their life in and out of work. Our packages offer competitive pay, generous health and wellness benefits, retirement savings plans, parental leave and much more! Pay for this position includes an hourly rate of $18/hour, plus commission. Total compensation (hourly rate + commission) is estimated to be $52,000-$56,000 annually, but may vary depending job-related knowledge, skills, experience, location, and meeting sales metrics while in the role.

The schedule for this role is 9am – 6pm MT (8am – 5pm MT on Saturdays) with Thursdays and Sundays off.

Job Description

About the Role:

Are you looking to launch your tech sales career with a company that’s changing the digital safety landscape? Do you enjoy helping people and delivering value? This could be the opportunity for you. Aura is expanding its Inside Sales team and seeking high-energy, ambitious Upsell Sales Specialists to help our existing customers maximize the value of their Aura memberships. In this remote, work-from-home position, you'll proactively engage current Aura customers, consult on their needs, and offer additional products and upgrades that strengthen their digital protection. This is a great opportunity to make an immediate impact, develop your consultative sales skills, and grow your career in a fast-paced tech environment.  

Day to Day:

• Master and evangelize Aura’s story and mission to “create a safer internet” for individuals and families
• Become an expert on Aura’s product suite and how it protects customers’ digital lives
• Make daily outbound calls to existing customers to discuss enhanced protection options, upgrades, and additional features
• Consult and advise customers on the best ways to strengthen their online safety through personalized solutions
• Achieve or exceed monthly upsell and revenue targets
• Collaborate with team members to continuously improve sales approaches and customer experience
• Stay informed on industry trends and cybersecurity news to act as a trusted advisor to customers

What You Bring to the Table:

• You’re passionate about helping people and naturally engaging in conversations
• You’re self-driven, competitive, and thrive in a fast-paced sales environment
• You’re a team player who knows how to win individually and together
• You have high integrity, a strong work ethic, and a commitment to continuous learning
• You love working hard, having fun, and celebrating success with your team

Aura offers a generous package to support our employees’ personal and professional lives. Our packages include competitive pay, health and wellness benefits, retirement savings plans, parental leave, and more! Pay for this role includes an hourly rate of $18/hour, plus commission. Total compensation (hourly rate + commission) is estimated to be $55,000-$80,000, but may vary depending upon job related knowledge, skills, experience, location, and meeting sales metrics while in the role. Note: The schedule for this position is Monday-Friday, 9am-6pm Mountain Time.

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