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Account Executive, Stablecoins & Payments
Bastion · New York City, New York, United States
Pay
$150k–200k
Setting
Remote
Account Executive, Stablecoins & Payments
Location
New York City
Employment Type
Full time
Location Type
Remote
Department
GTM
Compensation
$150K – $200K • Offers Equity • Offers Commission
Actual compensation is unique to each candidate and based on a variety of factors such as skill set, experience, and specific work location. Salary is one part of Bastion’s total compensation and benefits package.
We are proud to present to all employees a generous equity offering and additional benefits including:
Flexible work schedules
Unlimited paid vacation & holidays
Several holistic and balanced life benefits such as: comprehensive health coverage, life insurance, retirement benefits, paid parental leave, tax-advantaged accounts, One Medical, Spring health, and more.
Overview
Application
About Bastion
Bastion provides the regulated infrastructure businesses need to hold, move, and issue stablecoins. Our platform combines custodial wallets, global payment orchestration, and stablecoin issuance. Customers can use each product independently or connect them into a single end-to-end flow.
We operate through our own regulated entities, with compliance and risk controls built directly into the platform. We can also support customers operating under their own licenses with the compliance and financial operations required to run their programs.
Overview
We’re hiring an Account Executive to run Bastion’s sales motion for our custody and conversion products. Our customers are fintechs, payments providers, and crypto companies that need wallet infrastructure and global asset conversion rails. Your job is to find them, get in front of them, and close them.
Your targets already know they need to move money. The sale is showing them Bastion does it better, faster, and with regulatory coverage they can trust. You will use our outbound infrastructure to generate pipeline at scale, qualify inbound, and convert prospects into customers moving live volume.
You will partner with our technical account manager on technical evaluation and integration scoping, our commercial strategy lead on deal structuring and pricing, and our legal team on agreement terms. The technical and commercial heavy lifting is supported. You find the right companies, run a clean process, and close.
This is an individual contributor role, building the custody and conversion motion from the ground up on a small team. You will own your own pipeline and operate independently. You will be polished enough to sit in on enterprise conversations when it helps, and your own number is the custody and conversion motion.
This role is based in New York City in a flexible, hybrid environment. It reports to our CEO.
Work to Be Done
Instead of a long list of requirements, here is what success should look like in your first 60 days.
We move quickly. You should be contributing in your first week, showing clear impact within 30 days, and operating independently by day 60. By then, it should be clear to both sides that this is the right fit.
If you think this is something you can handle, we will be excited to speak with you.
First 15 days: Sell while you learn
Join live customer calls in week one to see how we position, price, and close
Take over inbound qualification by week two, running structured discovery on every prospect
Learn our outbound tooling and target list logic, then generate your own pipeline
Map the active pipeline and identify which conversations you can move forward now
Learn the products well enough to run a credible first call solo
By 30 days: Own the number
Run the full sales process end to end
Hit a sustainable outbound cadence across email, LinkedIn, warm intros, and conference follow-ups
Generate enough qualified pipeline to support quarterly revenue and payment volume targets
Document the sales process with clear stages, exit criteria, and SLAs per team
Disqualify poor-fit prospects fast so your time goes to deals that close
Give leadership a forecast they can rely on
By 60 days: Scale what works
Refine outbound messaging and targeting against your own conversion data
Feed segment and win-loss patterns back to commercial strategy and product
Build a playbook a second seller could run: talk tracks, objections, pricing, templates
Expand into the adjacent segments or geographies where demand is strongest
Partner with brand and comms to turn wins into case studies and references
Leave a documented motion that runs without your personal relationships
Challenges you will tackle
You will sell to two buyers in the same deal. CTOs and engineering leads want API specs and integration architecture. Finance teams want flow of funds and settlement mechanics. Getting both to a decision on the same timeline is the work.
Some customers want to integrate this week. That urgency is real, and it is your advantage if you can match it. It means same-day sandbox access, stripping friction out of every step, and knowing which internal favors to call in.
The best prospects have not started looking yet. Most companies that need custody and conversion infrastructure do not know it is a category they should be shopping. You will find them before an RFP exists, which means building the target thesis yourself rather than waiting on demand.
Well-funded competitors will be in most of your deals. Bastion wins on product flexibility, regulatory coverage, and speed of integration. You will need to make those advantages concrete to a buyer comparing datasheets, and recognize the deals worth walking away from.
The market will move under you. Regulation, competitive dynamics, and customer needs are all shifting quickly. The targeting and positioning that work in month one will not hold by month six, and you will be the first to notice.
Bastion provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, and placement. Bastion participates in E-Verify to authorize eligibility of employment in the United States.
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Brand and Communications Lead
Bastion · United States
Pay
$150k–225k
Setting
Remote
Brand and Communications Lead
Location
US Remote; New York City
Employment Type
Full time
Location Type
Remote
Department
GTM
Compensation
$150K – $225K • Offers Equity
Actual compensation is unique to each candidate and based on a variety of factors such as skill set, experience, and specific work location. Salary is one part of Bastion’s total compensation and benefits package.
We are proud to present to all employees a generous equity offering and additional benefits including:
Flexible work schedules
Unlimited paid vacation & holidays
Several holistic and balanced life benefits such as: comprehensive health coverage, life insurance, retirement benefits, paid parental leave, tax-advantaged accounts, One Medical, Spring health, and more.
Overview
Application
About Bastion
Bastion provides the regulated infrastructure businesses need to hold, move, and issue stablecoins. Our platform combines custodial wallets, global payment orchestration, and stablecoin issuance. Customers can use each product independently or connect them into a single end-to-end flow.
We operate through our own regulated entities, with compliance and risk controls built directly into the platform. We can also support customers operating under their own licenses with the compliance and financial operations required to run their programs.
Overview
We are hiring a Brand and Communications Lead to make Bastion known to every institution that should be building with us.
Bastion already has the substance: proven product-market fit, marquee enterprise customers, a regulated trust charter, and infrastructure major institutions rely on. What we need now is a market presence that matches the strength of the business.
You will own how Bastion is positioned and shows up in the world, from messaging and visual identity to press, executive visibility, industry relationships, and targeted campaigns. Your work should build trust, bring the right customers to Bastion, and shape how the market thinks about the future of financial infrastructure.
You will work directly with the CEO on building Bastion’s image, voice, and presence in the market.
Fintech or financial services experience is a strong advantage. This market rewards credibility, precision, and a real understanding of how institutions make decisions.
This role is ideally based in New York City, with a flexible hybrid setup.
Work to Be Done
Instead of a long list of requirements, here is what success should look like in your first 60 days.
We move quickly. You should be contributing in your first week, showing clear impact within 30 days, and operating independently by day 60. By then, it should be clear to both sides that this is the right fit.
First 15 days: Learn the business and start shipping
Learn Bastion’s product, customers, regulatory position, and competitive landscape
Understand how buyers find us, what matters in sales conversations, and where our story is weak
Audit our website, content, press, events, and overall market presence
Ship impactful work in your first week
By 30 days: Set the direction and build momentum
Define the target audiences, messaging, and channels to prioritize
Develop a scalable content and communications production workflow leveraging AI tooling and contractors to operate at high velocity
Improve how Bastion shows up across social media, website, and other prioritized channels
Build an active pipeline of press, events, and speaking opportunities
Align with Product, Legal, and Compliance teams to ensure a steady stream of high signal communications from Bastion to the market
Launch the first targeted campaigns for the businesses we want to work with
Start tracking performance of brand & comms work via inbound qualified leads and pipeline influence
By 60 days: Market sees Bastion
Own Bastion’s positioning, voice, and external communications calendar
Establish a steady cadence of high-signal company news, content, executive communications, and market commentary
Secure initial press coverage, speaking opportunities, or other credible third-party visibility, with a strong pipeline behind it
Have targeted campaigns live and reaching the right businesses and decision-makers
Build a direct feedback loop with the Commercial team so our messaging reflects what moves buyers and we can see where the work is influencing customer conversations and pipeline
Know what is working, what is not, and where to focus next
Operate independently, make good judgment calls, and maintain a high quality bar without slowing down
As a result of your work, we see a fast growing amount of qualified inbound leads and positively influenced qualified leads on the rest of the pipeline
Hard challenges you will tackle
Building brand awareness from scratch. There’s no existing playbook, press list, or event history to build from. You will be building the function while running it, making decisions with imperfect information, testing quickly, and iterating toward what works.
Creating a market presence breakthrough. Incremental progress will not be enough. Bastion needs to go from being known mainly within our existing network to being recognized by the institutions, partners, reporters, and talent that matter. You will need to find the campaigns, moments, and relationships that can make that happen.
Earning press in a space that's noisy and focuses on already known household names. Most coverage goes to the biggest companies and the loudest stories. You will need to find genuinely newsworthy angles in Bastion’s work, build real relationships with reporters, and earn attention without relying on existing hype.
Buyers of Bastion are diverse. Bastion’s customers include Fortune 500 companies, financial institutions, fintechs, and stablecoin-native payments companies. They do not speak the same language or make decisions the same way. You need to adapt the message to each audience without creating a different company story for each one.
Operating as a team of one, with the impact of a team of 5. We expect you to leverage AI tooling and contractors for your work using your best judgement to maintain a high quality bar, in a space that’s very sensitive to AI slop. Your ultimate metric of success is influenced pipeline and inbound qualified leads.
Bastion provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, and placement. Bastion participates in E-Verify to authorize eligibility of employment in the United States.
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Senior Manager, Customer Service Operations
Bastion · New York City, New York, United States
Pay
$150k–200k
Setting
Remote
Senior Manager, Customer Service Operations
Location
New York City; US Remote
Employment Type
Full time
Location Type
Remote
Department
Product
Compensation
$150K – $200K • Offers Equity
Actual compensation is unique to each candidate and based on a variety of factors such as skill set, experience, and specific work location. Salary is one part of Bastion’s total compensation and benefits package.
We are proud to present to all employees a generous equity offering and additional benefits including:
Flexible work schedules
Unlimited paid vacation & holidays
Several holistic and balanced life benefits such as: comprehensive health coverage, life insurance, retirement benefits, paid parental leave, tax-advantaged accounts, One Medical, Spring health, and more.
Overview
Application
About Bastion
Bastion provides the regulated infrastructure businesses need to hold, move, and issue stablecoins. Our platform combines custodial wallets, global payment orchestration, and stablecoin issuance. Customers can use each product independently or connect them into a single end-to-end flow.
We operate through our own regulated entities, with compliance and risk controls built directly into the platform. We can also support customers operating under their own licenses with the compliance and financial operations required to run their programs.
Overview
We're looking for a Senior Manager, Customer Support Operations to build and run customer support for Bastion's enterprise partnerships. Our partners include some of the largest consumer technology and financial services companies in the world. A meaningful share of the support volume this role owns is tied to compliance-driven flows, which requires precision and a real understanding of what's being asked by the end user, not just a fast reply.
This is a hands-on role from day one, and it stays that way even as you scale. Volume and complexity are real from the start. You'll be the person actually working tickets at the beginning, refining the knowledge base and escalation paths, and you'll also need to figure out quickly whether the answer is an internal hire, a BPO partner, or both. Getting the org right, fast, is as much the job as the casework itself. You will have budget ownership.
You'll report to our Head of Product, embedded to ensure the voice of the customer is heard while we build and improve our products. You will partner closely with the internal team already mapping our support framework and implementing our support stack. That team can stand up the tooling; what we need from you is someone who can run the operation once it exists — triaging real cases, spotting where the process breaks, and having enough pattern recognition from prior roles to solve problems without a playbook already written for you.
You have likely built a customer support or risk/compliance support team in the past, and it will helpful if you have worked on disputes and complaints.
While we have a preference for the role to be based in NYC, we are open to candidates working remotely throughout the US.
Work to Be Done
Instead of a list of requirements, we want to give you a directional look into the first 30, 90, and 180 days on the job.
We are a startup, so the pace is fast and the specific work will change. People who thrive here are finding ways to contribute in their first week, and fully productive in their third month. You need to be okay with that.
If you think this is something you can handle, we will be excited to speak with you.
First 30 days: Get into the tickets and start scoping how this scales
Get hands-on with the support queue immediately — start resolving real cases, including compliance-driven flows, rather than shadowing for weeks before touching anything
Learn the product and the underlying compliance requirements deeply enough to diagnose issues without escalating every ambiguous case
Audit what exists: current documentation, ticket taxonomy, resolution paths, where cases get stuck, and where volume is coming from
Partner with the internal team building the support tech stack to understand what tooling is coming online and how it will change your workflow
Start forming a real point of view on how this function needs to scale — internal hires, a BPO partner, or both — based on the volume and complexity you're seeing firsthand
Outcomes
You are personally resolving a meaningful share of support volume, unaided
A clear, written map of issue types, current resolution paths, and where the process breaks down today
An initial recommendation on how to staff the function, grounded in real ticket data
By 90 days: Own the function end-to-end — and have started scaling it
Be the primary owner of support outcomes — SLAs, resolution quality, and escalation judgment all run through you
Build and maintain the knowledge base and case-handling documentation so it holds up under real volume, not just as a reference doc
Establish the operating rhythm: how volume gets tracked, how patterns get surfaced, how you decide what needs to go back to product or compliance
Move on the staffing call you scoped in month one — you should be actively hiring your first team member, evaluating BPO partners, or both, depending on what the volume actually demands
Outcomes
Support runs reliably against SLAs with you as the operational backbone
A living knowledge base that reflects real cases and real edge cases, not hypothetical ones
Concrete progress against your staffing plan — an offer out, a BPO partner onboarding, or both
By 180 days: Run the team or partnership you built — and stay in the work
Whether you've hired directly, onboarded a BPO partner, or both, you're running that operation now — training, quality standards, and escalation protocols all trace back to you
Stay hands-on yourself so the standards you've built don't dilute the moment someone else is doing the work
Build the playbook for onboarding this function into Bastion's next major partnership, based on patterns from what you've already run
Close the loop with product and engineering — a structured way for what you're seeing in tickets to actually change what gets built
Outcomes
A functioning team or partner relationship where you're still doing real casework alongside them
A repeatable onboarding playbook for extending support to new partnerships
Some challenges you might tackle
Doing the work before you get to design the system: You'll be resolving tickets yourself in week one, at real volume. The frameworks and documentation you build will come from having actually done the work, not from theorizing about it in advance
Compliance-driven flows with real consequences: A meaningful portion of support volume touches regulatory requirements specific to payments and digital assets. You don't need to be a compliance expert on day one, but you'll need to learn fast and know exactly when to loop in the right people
Scaling fast without guessing: Volume is real from the start, and you won't have the luxury of a slow build-up to a staffing decision. You'll need to make a credible call on internal hires vs. a BPO partner within your first couple of months, based on the ticket data you generate yourself
Building documentation that works for humans and AI: The knowledge base and case taxonomy you create will be used by you, any teammates or BPO agents you bring on, and AI-powered tooling the internal team is implementing. It has to hold up for all three
Staying in the work as you scale: Many people at this level default to stepping back once they have a report or a vendor. This role expects the opposite — you stay close to the actual tickets even as you build out the org around you
Bastion provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, and placement. Bastion participates in E-Verify to authorize eligibility of employment in the United States.
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VP Finance
Bastion · United States
Pay
$200k–275k
Setting
Remote
Listed by Bastion for a position based in the United States. Employers on this board attest they are hiring domestically.
Senior Software Engineer
Bastion · New York City, New York, United States
Pay
$240k–270k
Setting
Hybrid
Listed by Bastion for a position based in the United States. Employers on this board attest they are hiring domestically.
Talent Network
Bastion · United States
Pay
Not listed
Setting
Remote
About Bastion
Bastion provides the regulated infrastructure businesses need to hold, move, and issue stablecoins. Our platform combines custodial wallets, global payment orchestration, and stablecoin issuance. Customers can use each product independently or connect them into a single end-to-end flow.
We operate through our own regulated entities, with compliance and risk controls built directly into the platform. We can also support customers operating under their own licenses with the compliance and financial operations required to run their programs.
We are going to be growing over the coming months and years, and want to be connected to the best people as soon as we can.
We won't always have an open role that fits your background, but if you have found this and are curious to learn more, please apply.
We will look here before we open roles up formally, and will periodically reach out to applicants with updates or for an introductory call if we think there could be a future fit.
Thanks for reading.
Bastion provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, and placement. Bastion participates in E-Verify to authorize eligibility of employment in the United States.
Listed by Bastion for a position based in the United States. Employers on this board attest they are hiring domestically.
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