Position Overview:

Bloom, the insurance industry’s trusted growth partner, is seeking a dedicated and customer-focused Health Plan Advocate (HPA) to serve as the first point of contact for beneficiaries, brokers, and ACA-related inquiries. This role is responsible for triaging calls, resolving customer service issues, supporting enrollment and broker questions, and routing inquiries appropriately while delivering an exceptional customer experience.

We are looking for an exceptional individual who can:

• Serve as the first point of contact for inbound inquiries related to Medicare, ACA, broker, and general customer service needs
• Identify caller needs, provide approved information, and determine appropriate routing or escalation
• Respond to high volumes of inbound and outbound calls, including beneficiary outreach
• Provide general information regarding processes, timelines, eligibility, and required documentation
• Deliver first-level resolution to customer issues whenever possible
• Respond to inquiries through approved channels
• Assist with enrollment and application status requests when needed
• Provide process guidance, administrative support, and portal navigation assistance
• Coordinate callbacks and follow-up activities as needed
• Escalate complex, licensed, compliance-sensitive, or contracting-related inquiries
• Capture and document all interactions accurately in designated systems
• Maintain detailed records of customer and broker interactions
• Schedule callbacks and ensure timely follow-up
• Perform other duties as assigned

Qualifications: 

• High school diploma or equivalent required
• 1+ year of call center or customer service experience preferred
• Healthcare, Medicare, ACA or insurance experience preferred

Required Skills and Abilities: 

• Strong verbal and written communication skills
• Excellent customer service and active listening skills
• Ability to manage high call volumes in a fast-paced environment
• Strong problem-solving and decision-making skills
• Proficiency navigating multiple systems and basic computer applications (Microsoft Office)
• Ability to maintain professionalism and composure under pressure
• Bilingual (English/Spanish) is a plus
• Positive, team-oriented, and solutions-driven mindset

What We Offer

Bloom operates with a people-first culture, which means listening to our employees to provide the benefits that mean the most to them. Our competitive compensation, comprehensive health coverage, long-term growth opportunities, and remote work environment are among the reasons that many of our employees have been with us since the beginning of our business. BeBloom™, our proprietary employee training and engagement program, helps you learn our business model and immerse yourself in everything our culture has to offer from day 1. From virtual live events to mentorship and leadership programs and employee-led councils, there are countless opportunities to get involved, build connections, and share your voice – because at Bloom, the real you belongs here.

Core Values:

1. Put People First: Uphold and promote a people-first culture within the organization, emphasizing empathy, kindness, and a commitment to making a positive difference.
2. Be Stronger Together: Embrace a team player mentality, leveraging the strengths of yourself and others to collaborate as one team.
3. Do What’s Right: Adhere to high ethical standards, acting with integrity to do what’s right for partners, customers, and colleagues.
4. Embrace a Growth Mindset: Embrace a culture of continuous learning, education, and professional development.
5. Drive Solutions: Demonstrate ingenuity and skill by sharing ideas and solutions that drive our mission forward.

About Bloom

Bloom is a third-party insurance services provider that partners with Medicare health plans to enable high-quality Medicare enrollment and drive earlier health plan activation. Founded in 2007, Bloom has partnered with national and regional payers to implement solutions for every step of the member journey, from telesales and quote & enroll to health activation outreach. Supported by its Ascend technology platform, Bloom produces closer connections and better outcomes for Medicare beneficiaries and health plan stakeholders to deliver High Value Enrollment.

Medicare Sales Agent- Bilingual Mandarin/Cantonese (Temporary)

Position Overview:

Bloom, the insurance industry’s trusted growth partner, is seeking a motivated and skilled Medicare Sales Agent to join our team for the Annual Enrollment Period (October 15 – December 7).

This is a temporary Medicare Sales Agent position supporting Bloom’s Medicare sales programs during the busiest part of the year. The role typically begins in August or September, depending on business needs and program assignment. Agents will be assigned schedules within our Hours of Operation (HOO) and are expected to maintain flexibility to work shifts across operating hours, including potential weekend and evening coverage, based on business needs. During Annual Enrollment Period (AEP) hours of operation typically run Monday-Sunday, 8:00 AM – 11:00 PM EST.

In this role, you will work assigned leads through inbound and/or outbound calls, depending on the specific program. While agents may support multiple product types, the primary focus will be Medicare Advantage (MA) sales, and agents may not sell MA products outside of Bloom.

This is a temporary role aligned with the Annual Enrollment Period (AEP), which runs October 15 – December 7. There is potential for the contract to extend into the Open Enrollment Period (OEP), January 1 – March 31, based on performance and business needs. Upon completion of the season, high-performing agents may be considered for transition to a full-time benefits eligible role, depending on available opportunities.

Ready to make an impact and accelerate your career? Join Bloom and be part of something big!

Why Join the Bloom Team?

• Earn $25 hourly base pay depending on experience, plus uncapped monthly incentives
• Eligible new hires can earn a $1,300 bonus, paid in 3 installments depending on hire type. Excludes rehires and agency hires. Must be in good standing at time of payroll processing to remain eligible.
• Exceptional earning potential: In addition to hourly base pay, high-performing agents can significantly increase their earnings through our uncapped incentive program. Based on historical performance, top performers have earned incentive compensation equivalent to up to an additional $17 per hour. Actual earnings vary and are not guaranteed.
• 100% remote – work from the comfort of home
• We cover the cost for you to maintain an active license
• Paid overtime for extra hours
• Supportive culture focusing on coaching, feedback, and professional growth.
• Paid training including Medicare education, product training, and technology simulations.

Bring Your Own Device (BYOD) Requirement:

This is a remote Bring Your Own Device (BYOD) position, which means employees will use their own computer equipment while working from home. To help protect customer information and maintain compliance with Medicare and company security requirements, Bloom will provide and install approved security software on the device used for work purposes.

Employees must also have reliable high-speed internet access and a workspace that supports a professional and productive working environment. Bloom’s team will provide guidance on the technology requirements and assist with the setup process to help ensure a smooth onboarding experience.

We are looking for an exceptional individual who can:

• Help customers understand Medicare and their health plan options so they can choose what works best for them.
• Talk with customers inbound and/or outbound calls to answer questions and explain plan details.
• Handle sales and support calls, giving clear and correct information.
• Meet your sales goals and follow all company and Medicare (CMS) rules.
• Build friendly and positive relationships with customers during each call.
• Work well with your team, supervisors, and trainers and communicate respectfully.
• Stay interested in growing your sales skills and learning more about the products you sell.
• Complete other tasks as needed to support the team and program.
• Perform other duties as assigned.

Qualifications:

• High school diploma or GED
• Prior sales or customer service skills preferred
• Fluent in Mandarin and/or Cantonese
• Minimum 1 year of experience selling Medicare and/or other insurance product lines required.
• Active Health and Life Insurance license required

Required Skills and Abilities:

• Stay motivated and work hard to find solutions.
• Communicate clearly and demonstrate strong phone etiquette.
• Work well with others and contribute positively to the team.
• Pay close attention to detail and follow instructions accurately.
• Solve problems effectively and think quickly when issues come up.
• Manage time well and can work independently with minimal supervision.
• Comfortable using computers, navigating multiple systems, and switching between websites.
• Reliable and on time, and able to adapt to changing work needs.

What We Offer:

Bloom operates with a people-first culture, which means listening to our employees to provide the benefits that mean the most to them. Our competitive compensation, comprehensive health coverage, long-term growth opportunities, and remote work environment are among the reasons that many of our employees have been with us since the beginning of our business. BeBloom™, our proprietary employee training and engagement program, helps you learn our business model and immerse yourself in everything our culture has to offer from day 1. From virtual live events to mentorship and leadership programs and employee-led councils, there are countless opportunities to get involved, build connections, and share your voice – because at Bloom, the real you belongs here.

Interested in Becoming Licensed?

Candidates who do not currently hold an active Health and Life Insurance license may be eligible to participate in Bloom’s Licensure Readiness Program. This program is designed to help individuals prepare for and pass the state licensing exam needed to become a Medicare Sales Agent.

Participants are responsible for enrolling in and paying for the required online pre-licensing course; however, Bloom has partnered with approved training providers to offer these courses at a discounted rate. Once participants successfully obtain their license, they may become eligible to apply for this role based on business needs and hiring availability.

Please visit www.bloomthrives.com for more information about this program.

Core Values:

1. Put People First: Uphold and promote a people-first culture within the organization, emphasizing empathy, kindness, and a commitment to making a positive difference.
2. Be Stronger Together: Embrace a team player mentality, leveraging the strengths of yourself and others to collaborate as one team.
3. Do What’s Right: Adhere to high ethical standards, acting with integrity to do what’s right for partners, customers, and colleagues.
4. Embrace a Growth Mindset: Embrace a culture of continuous learning, education, and professional development.
5. Drive Solutions: Demonstrate ingenuity and skill by sharing ideas and solutions that drive our mission forward.

About Bloom:

Bloom is a third-party insurance services provider that partners with Medicare health plans to enable high-quality Medicare enrollment and drive earlier health plan activation. Founded in 2007, Bloom has partnered with national and regional payers to implement solutions for every step of the member journey, from telesales and quote & enroll to health activation outreach. Supported by its Ascend technology platform, Bloom produces closer connections and better outcomes for Medicare beneficiaries and health plan stakeholders to deliver High Value Enrollment.

Medicare Sales Agent- Focused Health Outbound (Temporary)

Position Overview: 

Bloom, the insurance industry’s trusted growth partner, is seeking a motivated and skilled Medicare Sales Agent to join our team for the Annual Enrollment Period (October 15 – December 7).

This is a temporary Medicare Sales Agent position supporting Bloom’s Medicare sales programs during the busiest part of the year. The role typically begins in August or September, depending on business needs and program assignment. Agents will be assigned schedules within our Hours of Operation (HOO) and are expected to maintain flexibility to work shifts across operating hours, including potential weekend and evening coverage, based on business needs. During Annual Enrollment Period (AEP) hours of operation typically run Monday-Friday, 9:00 AM – 9:00 PM EST with possible Saturday overtime.

In this role, you will work assigned leads through outbound calls supporting the Focused Health program. While agents may support multiple product types, the primary focus will be Medicare Advantage (MA) sales, and agents may not sell MA products outside of Bloom.

This is a temporary role aligned with the Annual Enrollment Period (AEP), which runs October 15 – December 7. There is potential for the contract to extend into the Open Enrollment Period (OEP), January 1 – March 31, based on performance and business needs. Upon completion of the season, high-performing agents may be considered for transition to a full-time benefits eligible role, depending on available opportunities.

Ready to make an impact and accelerate your career? Join Bloom and be part of something big!

Why Join the Bloom Team?

• Earn $18+ hourly base pay depending on experience, plus uncapped monthly incentives
• Eligible new hires can earn a $1,300 bonus, paid in 3 installments depending on hire type. Excludes rehires and agency hires. Must be in good standing at time of payroll processing to remain eligible.
• Exceptional earning potential: In addition to hourly base pay, high-performing agents can significantly increase their earnings through our uncapped incentive program. Based on historical performance, top performers have earned incentive compensation equivalent to up to an additional $17 per hour. Actual earnings vary and are not guaranteed.
• 100% remote – work from the comfort of home
• We cover the cost for you to maintain an active license
• Paid overtime for extra hours
• Supportive culture focusing on coaching, feedback, and professional growth.
• Paid training including Medicare education, product training, and technology simulations.

Bring Your Own Device (BYOD) Requirement:

This is a remote Bring Your Own Device (BYOD) position, which means employees will use their own computer equipment while working from home. To help protect customer information and maintain compliance with Medicare and company security requirements, Bloom will provide and install approved security software on the device used for work purposes.

Employees must also have reliable high-speed internet access and a workspace that supports a professional and productive working environment. Bloom’s team will provide guidance on the technology requirements and assist with the setup process to help ensure a smooth onboarding experience.

We are looking for an exception individual who can:

• Help Medicare-eligible individuals understand their health plan options so they can choose what works best for them.
• Accurately assess the distinct needs of different prospects, explain the differences between various products, and assist the prospect member in selecting a product that best meets their unique needs.
• Make outbound calls to prospective members or to current members to review current or new products and services, answer questions, and explain plan details.
• Assist the prospect in the completion of the enrollment application over the phone with complete, accurate and required information, consistent with product requirements and enrollment guidelines.
• Meet your sales goals and follow all company and Medicare (CMS) rules.
• Meet and maintain requirements for agent licensure, appointments, and annual product certification
• Build friendly and positive relationships with customers during each call.
• Work well with your team, supervisors, and trainers and communicate respectfully.
• Stay interested in growing your sales skills and learning more about the products you sell.
• Complete other tasks as needed to support the team and program.
• Perform other duties as assigned.

Qualifications

• High school diploma or GED
• Prior sales or customer service skills preferred
• Minimum 1 year of experience selling Medicare and/or other insurance product lines required
• Active Health and Life Insurance license required

Required Skills and Abilities

• Stay motivated and work hard to find solutions.
• Communicate clearly and demonstrate strong phone etiquette.
• Work well with others and contribute positively to the team.
• Pay close attention to detail and follow instructions accurately.
• Solve problems effectively and think quickly when issues come up.
• Manage time well and can work independently with minimal supervision.
• Comfortable using computers, navigating multiple systems, and switching between websites.
• Reliable and on time, and able to adapt to changing work needs.

What We Offer:

Bloom operates with a people-first culture, which means listening to our employees to provide the benefits that mean the most to them. Our competitive compensation, comprehensive health coverage, long-term growth opportunities, and remote work environment are among the reasons that many of our employees have been with us since the beginning of our business. BeBloom™, our proprietary employee training and engagement program, helps you learn our business model and immerse yourself in everything our culture has to offer from day 1. From virtual live events to mentorship and leadership programs and employee-led councils, there are countless opportunities to get involved, build connections, and share your voice – because at Bloom, the real you belongs here.

Interested in Becoming Licensed?

Candidates who do not currently hold an active Health and Life Insurance license may be eligible to participate in Bloom’s Licensure Readiness Program. This program is designed to help individuals prepare for and pass the state licensing exam needed to become a Medicare Sales Agent.

Participants are responsible for enrolling in and paying for the required online pre-licensing course; however, Bloom has partnered with approved training providers to offer these courses at a discounted rate. Once participants successfully obtain their license, they may become eligible to apply for this role based on business needs and hiring availability.

Please visit www.bloomthrives.com for more information about this program. 

Core Values:

1. Put People First: Uphold and promote a people-first culture within the organization, emphasizing empathy, kindness, and a commitment to making a positive difference.
2. Be Stronger Together: Embrace a team player mentality, leveraging the strengths of yourself and others to collaborate as one team.
3. Do What’s Right: Adhere to high ethical standards, acting with integrity to do what’s right for partners, customers, and colleagues.
4. Embrace a Growth Mindset: Embrace a culture of continuous learning, education, and professional development.
5. Drive Solutions: Demonstrate ingenuity and skill by sharing ideas and solutions that drive our mission forward.

About Bloom:

Bloom is a third-party insurance services provider that partners with Medicare health plans to enable high-quality Medicare enrollment and drive earlier health plan activation. Founded in 2007, Bloom has partnered with national and regional payers to implement solutions for every step of the member journey, from telesales and quote & enroll to health activation outreach. Supported by its Ascend technology platform, Bloom produces closer connections and better outcomes for Medicare beneficiaries and health plan stakeholders to deliver High Value Enrollment.

Medicare Sales Agent (Temporary)

Position Overview:

Bloom, the insurance industry’s trusted growth partner, is seeking a motivated and skilled Medicare Sales Agent to join our team for the Annual Enrollment Period (October 15 – December 7).

This is a temporary Medicare Sales Agent position supporting Bloom’s Medicare sales programs during the busiest part of the year. The role typically begins in August or September, depending on business needs and program assignment. Agents will be assigned schedules within our Hours of Operation (HOO) and are expected to maintain flexibility to work shifts across operating hours, including potential weekend and evening coverage, based on business needs. During Annual Enrollment Period (AEP) hours of operation typically run Monday-Sunday, 8:00 AM – 11:00 PM EST.

In this role, you will work assigned leads through inbound and/or outbound calls, depending on the specific program. While agents may support multiple product types, the primary focus will be Medicare Advantage (MA) sales, and agents may not sell MA products outside of Bloom.

This is a temporary role aligned with the Annual Enrollment Period (AEP), which runs October 15 – December 7. There is potential for the contract to extend into the Open Enrollment Period (OEP), January 1 – March 31, based on performance and business needs. Upon completion of the season, high-performing agents may be considered for transition to a full-time benefits eligible role, depending on available opportunities.

Ready to make an impact and accelerate your career? Join Bloom and be part of something big!

Why Join the Bloom Team?

· Earn $18+ hourly base pay depending on experience, plus uncapped monthly incentives

· Eligible new hires can earn a $1,300 bonus, paid in 3 installments depending on hire type. Excludes rehires and agency hires. Must be in good standing at time of payroll processing to remain eligible. 

· 100% remote – work from the comfort of home

· Exceptional earning potential: In addition to hourly base pay, high-performing agents can significantly increase their earnings through our uncapped incentive program. Based on historical performance, top performers have earned incentive compensation equivalent to up to an additional $17 per hour, an extra $5000 in bonuses throughout AEP. Actual earnings vary and are not guaranteed.

· We cover the cost for you to maintain an active license

· Paid overtime for extra hours

· Supportive culture focusing on coaching, feedback, and professional growth.

· Paid training including Medicare education, product training, and technology simulations.

Bring Your Own Device (BYOD) Requirement:

This is a remote Bring Your Own Device (BYOD) position, which means employees will use their own computer equipment while working from home. To help protect customer information and maintain compliance with Medicare and company security requirements, Bloom will provide and install approved security software on the device used for work purposes.

Employees must also have reliable high-speed internet access and a workspace that supports a professional and productive working environment. Bloom’s team will provide guidance on the technology requirements and assist with the setup process to help ensure a smooth onboarding experience.

We are looking for an exceptional individual who can:

· Help customers understand Medicare and their health plan options so they can choose what works best for them.

· Talk with customers on inbound and/or outbound calls (depending on the program) to answer questions and explain plan details.

· Handle sales and support calls, giving clear and correct information.

· Meet your sales goals and follow all company and Medicare (CMS) rules.

· Build friendly and positive relationships with customers during each call.

· Work well with your team, supervisors, and trainers and communicate respectfully.

· Stay interested in growing your sales skills and learning more about the products you sell.

· Complete other tasks as needed to support the team and program.

· Perform other duties as assigned 

Qualifications:

· High school diploma or GED

· Prior sales or customer service skills preferred

· Minimum 1 year of experience selling Medicare and/or other insurance product lines preferred 

· Active Health and/or Health and Life Insurance license required

Required Skills and Abilities:

· Stay motivated and work hard to find solutions

· Communicate clearly and demonstrate strong phone etiquette

· Work well with others and contribute positively to the team

· Pay close attention to detail and follow instructions accurately

· Solve problems effectively and think quickly when issues come up

· Manage time well and can work independently with minimal supervision

· Comfortable using computers, navigating multiple systems, and switching between websites

· Reliable and on time, and able to adapt to changing work needs

What We Offer:

Bloom operates with a people-first culture, which means listening to our employees to provide the benefits that mean the most to them. Our competitive compensation, comprehensive health coverage, long-term growth opportunities, and remote work

environment are among the reasons that many of our employees have been with us since the beginning of our business. Be Bloom™, our proprietary employee training and engagement program, helps you learn our business model and immerse yourself in everything our culture has to offer from day 1. From virtual live events to mentorship and leadership programs and employee-led councils, there are countless opportunities to get involved, build connections, and share your voice – because at Bloom, the real you belongs here.

Interested in Becoming Licensed?

Candidates who do not currently hold an active Health and Life Insurance license may be eligible to participate in Bloom’s Licensure Readiness Program. This program is designed to help individuals prepare for and pass the state licensing exam needed to become a Medicare Sales Agent.

Participants are responsible for enrolling in and paying for the required online pre-licensing course; however, Bloom has partnered with approved training providers to offer these courses at a discounted rate. Once participants successfully obtain their license, they may become eligible to apply for this role based on business needs and hiring availability.

Please visit www.bloomthrives.com for more information about this program.

Core Values:

1. Put People First: Uphold and promote a people-first culture within the organization, emphasizing empathy, kindness, and a commitment to making a positive difference.

2. Be Stronger Together: Embrace a team player mentality, leveraging the strengths of yourself and others to collaborate as one team.

3. Do What’s Right: Adhere to high ethical standards, acting with integrity to do what’s right for partners, customers, and colleagues.

4. Embrace a Growth Mindset: Embrace a culture of continuous learning, education, and professional development.

5. Drive Solutions: Demonstrate ingenuity and skill by sharing ideas and solutions that drive our mission forward.

About Bloom

Bloom is a third-party insurance services provider that partners with Medicare health plans to enable high-quality Medicare enrollment and drive earlier health plan activation. Founded in 2007, Bloom has partnered with national and regional payers to implement solutions for every step of the member journey, from telesales and quote & enroll to health activation outreach. Supported by its Ascend technology platform, Bloom produces closer connections and better outcomes for Medicare beneficiaries and health plan stakeholders to deliver High Value Enrollment.