About the job

Our mission

Boom is on a mission to level the playing field for the 110+ million renters in the US by making housing more flexible, affordable, and rewarding. Boom is building a suite of rental financial services for renters and property managers, including tenant screening, rent payment reporting, rent reporting-as-a-service, and a number of integrations with the largest property management systems (PMS). Boom serves renters through the Boom App and property managers via the Boom Platform. Now serving thousands of renters, Boom is led by second-time founder Rob Whiting (ex-BCG, Rubicon). It's backed by investors such as Starting Line, Clocktower Ventures, Gilgamesh Ventures (Petal co-founders), and angels such as William Hockey and Zach Perret (Co-founders of Plaid) and Harry Stebbings. Boom has been profiled by Inman, Business Insider, HousingWire, and more.

Opportunity

You will own execution for parts of Boom's products, working closely with the Senior Product Manager to help shape the roadmap and drive day-to-day delivery. You will report directly to the Senior Product Manager, and work closely with engineering, UX designers, and QA — with regular exposure to the Chief Executive Officer and Chief Product Officer as you take on more ownership. You'll need to be able to toggle between deep detail (e.g. user experience flows, payment flows, technical documentation) while keeping the broader business strategy and product direction in mind. This role is a great fit for someone who is highly-organized, works well cross-functionally, and wants to ship real products and features; it's not a great fit for someone who wants to do market analysis, benchmarking, slide decks, etc. This is a great opportunity to learn from and work closely with a talented team from places like BCG, Amazon, Grubhub, Eco, and others, with a clear growth path toward greater product ownership. This role is based in Austin alongside our product and leadership team.

What you'll do

• Own end-to-end release of new product features
• Assist the product team in managing the product backlog and product bug intake process
• Help gather user feedback, document requirements, and support the creation of product specs and wireframes
• Coordinate with engineering and design teams to ensure clear communication of requirements and timelines
• Support QA and testing efforts to ensure high-quality product releases
• Track and report on basic product metrics and user feedback
• Assist in writing product documentation (e.g. release notes, FAQs, internal guides)
• Learn and grow as a domain expert in tenant screening, rent reporting, and fintech/proptech trends
• Support customer discovery efforts by documenting insights and suggesting potential product refinements

What you'll need

• 1-2 years of experience, ideally with some in a product or adjacent role (e.g. operations, analytics, project management, data analytics)
• A passion for product management and eagerness to learn
• Strong organizational skills and attention to detail
• Self-directed and ability to operate amidst ambiguity
• A bias toward action and a willingness to learn quickly
• Solid communication skills (both written and verbal), including basic documentation and note-taking
• A collaborative attitude and ability to work cross-functionally with engineering, design, and operations

Nice to haves

• Familiarity with Figma, Jira, and Posthog
• Ability to utilize SQL for creating queries
• Ability to understand and discuss technical concepts such as APIs, databases, and relationship between frontend and backend development.

Benefits of working at Boom

• Competitive salary with stock options
• Full healthcare coverage (health, dental, vision) including 50% coverage for dependents
• 15 days of Paid Time Off (PTO) per year + 5 sick days + all US federal holidays (11 in total) (note: we think unlimited PTO is BS and causes some employees to feel guilty when they take it)
• Company-issued laptop/MacBook
• Company-sponsored training & development
• Regular off-sites, retreats, and other company-sponsored events and travel opportunities

About the job

Our mission

Boom is on a mission to level the playing field for the 110+ million renters in the US by making housing more flexible, affordable, and rewarding. Boom is building a suite of rental financial services for renters and property managers, including tenant screening, rent payment reporting, rent reporting-as-a-service, and a number of integrations with the largest property management systems (PMS). Boom serves renters through the Boom App and property managers via the Boom Platform. Now serving thousands of renters, Boom is led by second-time founder Rob Whiting (ex-BCG, Rubicon). It's backed by investors such as Starting Line, Clocktower Ventures, Mischief VC (CEO of Plaid Zach Perret's fund), Gilgamesh Ventures (Petal co-founders), and angels such as William Hockey CEO of Column, founder/former CTO of Plaid) and Harry Stebbings. Boom has been profiled by Inman, Business Insider, HousingWire, and more.

Opportunity

We’re expanding our engineering team to meet the growing demands of our B2B partners and B2C users. With a robust product roadmap and new opportunities on the horizon, we’re looking for a Senior Engineer to help scale our platform and build new products. This role offers the chance to work closely with our Co-founders and senior engineers, contributing directly to the growth of the company as we move from Seed to Series A and beyond. For this role, we are hiring for candidates in Austin, TX, where our leadership and product team is located. Comp range listed is directional and adjustable +/- based on competency.

Our engineering culture is hands-on and pragmatic — we value shipping real product, maintaining high standards, and communicating clearly. If you’re excited about scaling impactful products and building in a collaborative, fast-paced environment, reach out.

What you'll do

• Design, build, and maintain critical user-facing products and backend systems that power our platform
• Contribute to and help evolve our core backend architecture, focusing on scalability and performance
• Collaborate closely with product, operations, and leadership to align technical solutions with business needs
• Drive best practices in software engineering, including code reviews, testing, and documentation
• Play a key role in shaping engineering culture, contributing to hiring efforts, and potentially mentoring or leading other engineers over time

What you'll need

• 5+ years of experience in web development
• Strong backend development skills with a preference for full stack engineers
• Proven ability to create scalable performant solutions within aggressive deadlines
• Proven experience working in Ruby (or similar backend languages or willingness to learn), with the ability to ramp up quickly in our stack
• Comfortable working across the stack, with React/Next.js and TypeScript strongly preferred
• You are already running AI coding agents autonomously, including overnight, to ship. Daily Claude Code use is table stakes
• experience integrating with third-party APIs: OAuth flows, webhooks, rate limits, indempotency
• Track record of owning services in production. Comfortable with observability, on-call rotations, and debugging real incidents
• Experience with AWS, terraform and Infrastructure in general is a plus
• Strong communication skills — you’re comfortable collaborating across teams and explaining technical concepts clearly
• A self-starter mentality with the ability to operate effectively in a fast-paced, early-stage environment
• Empathy for our end users, including low-to-moderate-income renters, and a desire to build products that make a difference

Benefits of working at Boom

• Competitive salary with stock options
• US employees: Full healthcare coverage (health, dental, vision) including 50% coverage for dependents
• 15 days of Paid Time Off (PTO) per year + 3 sick days + all US federal holidays (11 in total) (note: we think unlimited PTO is BS and causes some employees to feel guilty when they take it)
• Company-issued laptop/MacBook
• Company-sponsored training & development
• Regular off-sites and other company-sponsored travel opportunities

About the job

Our mission

is on a mission to level the playing field for the 110+ million renters in the US by making housing more flexible, affordable, and rewarding. Boom is building a suite of rental financial services for renters and property managers, including applicant underwriting, rent payment reporting, rent reporting-as-a-service, and a number of integrations with the largest property management systems (PMS). Boom serves renters through the Boom App and property managers via the Boom Platform. Boom is led by second-time founder (ex-BCG, Rubicon). It’s backed by investors such as , , (CEO of Plaid Zach Perret’s fund), (Petal co-founders), and angels such as William Hockey (CEO of Column, founder/former CTO of Plaid) and Harry Stebbings. Boom has been profiled by , , , and more.

Opportunity

The Director of Support is the US point person for Boom’s support function and the leader responsible for evolving how Boom shows up for every customer it serves – applicants, renters, and property managers. You’ll own the strategy, the metrics, and the day-to-day execution of a function that touches every product (BoomScreen, BoomReport, the Boom App, and the Boom Platform) and every customer segment. You’ll lead a US-based support team, serve as the escalation point for our offshore operations team in the Philippines, and partner closely with Customer Success, Product, and Engineering to turn support from a cost center into a competitive advantage.

What you’ll do

• Lead the support team. Serve as the US point person for the existing support team of ~25. This includes setting priorities, coaching the team, onboarding new talent, and raising the bar on quality and speed to provide strong customer service. Additionally, manage internal training for new and existing products.
• Serve as the escalation point for customer issues. Roll up sleeves and work daily alongside Boom’s offshore operations team in the Philippines to manage support Jira tickets, handle complex customer inquiries, unblock issues, execute save strategies, handle technical issues, and maintain 24/7 coverage.
• Own the customer experience and channels across segments. Manage and evolve how support is delivered to applicants, renters, and B2B (property managers) customers, recognizing each segment has different needs, expectations, and SLAs.
• Own the metrics. Monitor and continuously improve SLAs, CSAT, time-to-resolution, first-response time, contact rate, and other key support metrics. Manage and report out on priority metrics using Boom’s support dashboard and use them to drive change for the end customers.
• Rethink how Boom provides support. Bring a point of view on what world-class support looks like in 2026 (e.g. improve existing AI-assisted resolution, build proactive support, in-product help, and execute a tiered escalation model for cross-team support.
• Run the help center. Keep Boom’s help center current, comprehensive, and digestible. Identify and launch new support channels and formats that drive faster resolution and higher satisfaction.
• Be the voice of the customer. Understand the top support issues and topics across products and segments, and translate them into priorities and tickets for Product and Engineering to improve the product.
• Partner with Customer Success. Support the CS team on client onboarding and ongoing support to ensure onboarding and ongoing support transitions feel a unified Boom experience.
• Lead strategic projects. Own the major initiatives in the support domain: implementing new platforms and tooling, running vendor assessments, and standing up support for new Boom products as they launch.

What you’ll need

• Minimum 5+ years in customer support, with 3+ years leading and managing support teams, ideally including offshore or globally distributed teams
• Track record of owning and improving the full set of support metrics (SLA, CSAT, time-to-resolution, handling time)
• Experience supporting multiple customer types (consumer and B2B) is strongly preferred
• Experience at at high-growth startup is preferred, with emphasis on experience in the Customer Support / Customer Operations / Technical Support domains
• Hands-on experience implementing and/ or managing a modern support platform (Multi-channel, including help center / KB platforms such as Intercom, Zendesk, Hubspot, Pylon, or similar). Intercom / Fin experience is preferred
• Experience leading strategic projects (This role with include implementing support ticketing, AI-assisted support, and further building out customer support analytics)
• Strong written and verbal communication; able to translate customer needs into clear Jira tickets and handle customer escalations and inquiries directly
• Schedule flexibility to handle escalations as needed, given Boom provides 24/7 support
• Experience in PropTech, fintech, or a regulated consumer environment is a plus
• Based in (or willing to relocate to) Austin, TX; Boom is an in-office company

Benefits of working at Boom

• Competitive salary with stock options
• Full healthcare coverage (health, dental, vision) including 50% coverage for dependents
• 15 days of Paid Time Off (PTO) per year + 3 sick days + all US federal holidays (11 in total) (note: we think unlimited PTO is BS and causes some employees to feel guilty when they take it)
• Company-issued laptop/MacBook
• Company-sponsored training & development
• Regular off-sites, retreats, and other company-sponsored events and travel opportunities