Developer Support Engineer
Location
San Francisco
Employment Type
Full time
Location Type
On-site
Department
Engineering
Compensation
Mid level
Estimated base salary $157K – $180K • Offers Equity
Senior level
Estimated base salary $180K – $205K • Offers Equity
Overview
Application
About the company
Braintrust is the agent observability platform. By actively applying intelligence to agent traces and automatically surfacing the most critical patterns, Braintrust gives teams the visibility to understand how agents behave in production and the tools to improve them.
Teams at Notion, Stripe, Box, OpenAI, and Cloudflare use Braintrust to trace their agents, find the issues in their observability data, and run evals that tell them how to improve.
About the Role
At Braintrust, surprisingly good developer support is one of our most important strategic advantages. Our customers are developers building LLM-powered applications, and they move fast. We win by helping them move faster.
We’re looking for Developer Support Engineers — both mid-level and senior — who are obsessed with helping developers overcome challenging technical blockers to achieve their goals. You’ll troubleshoot issues, identify workarounds, ship fixes, and document your findings to help future developers move faster.
This role blends technical problem solving, developer empathy, and tight collaboration with Engineering, Solutions, and Product. If you love solving complex problems, explaining technical concepts clearly, and making developers’ lives easier, we’d love to talk with you.
Our preferred location is in the San Francisco metro area for hybrid in person collaboration, but can be flexible for experienced candidates open to working matching timezone hours.
What You’ll Do
Diagnose, troubleshoot, and resolve API and SDK use issues alongside customers codebases (Python or TypeScript).
Reproduce customer-reported bugs, identify likely causes in our codebase, and collaborate with Engineering to resolve them.
Own support communications with developers using Braintrust — primarily via Slack and email — and build trust through clear, technical, and empathetic communication.
Write and maintain knowledge base documentation that turns unknowns into knowns, unblocking future developers.
Identify opportunities to improve the developer experience, including tools, documentation, and support workflows.
Write scripts, fix bugs, and contribute to internal tooling that enhances the support process.
Capture and relay customer feedback to Product and Engineering, helping shape roadmap priorities.
Participate in on-call rotations, responding to critical customer issues or providing coverage during local holidays.
Provide technical mentorship to cross functional peers and guide support processes and escalation handling.
Develop and champion opinionated stances on improving developer experience and product reliability.
What we're looking for
Experience supporting developer-facing products as a Software Engineer, Customer Engineer, Developer Success Engineer, Technical Account Manager, or similar customer facing technical role.
Can write, debug, and reason through Python and/or TypeScript codebases.
Are comfortable learning and reasoning about APIs, SDKs, and developer tools quickly.
Take personal ownership of technical problems and follow through until customers are unblocked.
Communicate clearly, empathetically, and effectively — especially when explaining complex or confusing issues.
Are insatiably curious about use cases for LLMs and excited to support tools that make AI more measurable, reliable, and trustworthy.
Bonus Points For
Experience supporting developer tools, ML infrastructure, or observability platforms.
Familiarity with OpenAI, Anthropic, or similar LLM APIs.
Comfort working with datasets, evaluation metrics, or prompt engineering.
Experience contributing to support tooling, documentation, or product-led growth initiatives.
Have been a senior technical team member or tech lead in a high-growth environment, taking ownership of ambiguous technical scenarios.
Have submitted PRs to production codebases to fix customer-impacting issues in backend services, SDKs, or infrastructure.
Hold cloud certifications or equivalent experience troubleshooting containerized environments (e.g., Terraform, Kubernetes).
Why join Braintrust
Build a culture of care, learning, and mutual support together
Solve challenging, unknown technical issues faced by developers
Pave the way for future developers and peers to benefit from your experience
Benefits include
Medical, dental, and vision insurance
Daily lunch, snacks, and beverages
Flexible time off
Competitive salary and equity
Wifi & cellphone stipend
Equal opportunity
Braintrust is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Apply for this Job
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Data Engineer
Location
San Francisco
Employment Type
Full time
Location Type
On-site
Department
Marketing
Overview
Application
About the company
Braintrust is the agent observability platform. By actively applying intelligence to agent traces and automatically surfacing the most critical patterns, Braintrust gives teams the visibility to understand how agents behave in production and the tools to improve them.
Teams at Notion, Stripe, Box, OpenAI, and Cloudflare use Braintrust to trace their agents, find the issues in their observability data, and run evals that tell them how to improve.
About the Role
Braintrust is growing quickly across enterprise and self-serve customers, and our internal systems need to scale with us. You will build and own the data infrastructure that will power how our business operations and systems function. This is a hands-on, solo role for now. You won't be joining a team with mature processes already in place. You'll be building the queues, workers, and data models, on top of a warehouse that already has solid foundations (health scoring, ARR movement, engagement facts) but no activation layer.
The right person has strong technical depth, understands how GTM teams work, and is excited to build with AI. You should have strong opinions about where agents can automate operational workflows, and the judgment to build the data systems, context, and feedback loops that make those workflows work.
You'll partner with Product and Engineering on usage data and event schemas, and work directly with Sales, RevOps, Marketing, and Finance to turn one-off requests into reusable platform primitives (routing rules, scoring models, activation contracts) instead of one-off scripts.
What You Will Do
Build and own the customer data platform: a company/event/signal spine that resolves identity across Salesforce, product, and marketing sources into one queryable universe.
Design the queues, workers, and models that power enrichment, account routing/assignment, and activation
Build the account scoring and routing engine that determines account ownership (AE-owned vs. house/hedge pools), with every decision explainable and reversible.
Integrate external data sources across CRM, sales engagement, ads, and enrichment/intent vendors, and handle vendor APIs, web hooks, and rate limits.
Push signal outward, not just model it. Reverse-ETL into Salesforce, Slack digests that surface risk and opportunity before someone has to go looking, eventually activation into ad platforms.
Partner with Engineering and Product on usage data and event schemas as the product surface grows.
Design row- and column-level governance (who can see which accounts, which fields) as a first-class part of the data model, not an afterthought bolted onto Snowflake permissions later.
Debug production issues across the full path: Snowflake, dbt, orchestration, vendor APIs, web hooks, and the downstream systems (Salesforce, Slack) that depend on the output being right.
Use AI to accelerate your own build, and design the data layer (clean context, structured inputs, feedback loops) that future GTM agents (account research, pre-call prep, follow-up) will run on top of.
About You
You’ve built data platforms, backend systems, workflow engines, or data/ML infrastructure. This is a platform-engineering role, not a dashboards-and-reporting role.
Deep experience with analytical data systems: Snowflake, dbt, and an orchestrator (Dagster, Airflow, or similar).
Comfortable writing production backend code, not just SQL. This role involves queues, workers, and stateful jobs (e.g., on AWS Batch/Lambda), not only transformation models.
Clear judgment about data modeling, schema evolution, contracts, and lineage, with an instinct for what happens to a model six months after you ship it.
You care whether a workflow actually works end to end: whether the rep trusts the Slack ping, whether the routed account was routed for a reason someone can state in one sentence.
Strong debugging instincts across a multi-system path: a broken pipeline could be a bad vendor payload, a Fivetran sync gap, a dbt model, or a downstream Salesforce write. You enjoy finding out which.
Strong understanding of how GTM teams (Sales, RevOps, Marketing) operate, enough to know why "respect the existing owner" matters more than a clever score.
Comfortable operating as the only data hire, balancing foundational architecture with urgent business needs.
Bonus Points
You've built a customer data platform, account routing/scoring engine, or activation layer before, especially at a company with both self-serve and enterprise sales motions.
You've worked with usage-based pricing, consumption models, or PLG-plus-sales-assisted funnels.
You've supported enterprise sales motions - account scoring, territory/pool logic, pipeline analytics, or expansion reporting.
You've built or used agents for internal operations, enrichment, research, or workflow automation.
Experience with our stack, or close equivalents: Snowflake, dbt, Dagster, AWS Batch/Lambda, Fivetran, Terraform, GitHub Actions, Soda, or semantic-layer tools like Omni or Looker.
Braintrust user :)
What Success Looks Like
Braintrust has a governed spine (company, event, signal) that Sales, RevOps, Marketing, and Finance all build on top of.
Signals that used to get lost in a dashboard now reach a rep or a system automatically, with an audit trail for every automated decision.
Any rep can be told in one sentence why they own an account.
The platform reaches accounts that exist in the warehouse but never made it into the CRM, closing the reach gap between what you know and what you can act on.
AI is a real operating layer on top of this data: agents doing account research, prep, and follow-up on a foundation of clean, governed context, not a side experiment bolted onto a spreadsheet.
The stack stays simple enough for a startup team to run solo, while being structured enough to hand off to a business-systems team as it grows.
Benefits include
Medical, dental, and vision insurance
Daily lunch, snacks, and beverages
Flexible time off
Competitive salary and equity
Wifi & cellphone stipend
Equal opportunity
Braintrust is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Apply for this Job
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Listed by Braintrust Data for a position based in the United States. Employers on this board attest they are hiring domestically.
Strategic Account Executive (West Region)
Location
San Francisco
Employment Type
Full time
Location Type
On-site
Department
GTM
Overview
Application
About the company
Braintrust is the agent observability platform. By actively applying intelligence to agent traces and automatically surfacing the most critical patterns, Braintrust gives teams the visibility to understand how agents behave in production and the tools to improve them.
Teams at Notion, Stripe, Box, OpenAI, and Cloudflare use Braintrust to trace their agents, find the issues in their observability data, and run evals that tell them how to improve.
About the role
Braintrust is looking for an Strategic Account Executive who will be responsible for prospecting and closing new business across the West region of the US.
Braintrust already has a strong base of early customers including Stripe, Notion, Instacart, and Airtable, which you'll be able to build on to help us expand. Our primary users are software engineers, so you'll need to be comfortable working with a technical audience.
This role is based in San Francisco, CA.
What you’ll do
As part of the foundational sales team, you'll help develop our GTM strategy and close key customer accounts.
Build and own the entire sales process including engaging with potential customers, negotiating and closing contracts, customer retention, and renewals.
Navigate complex sales and win trust through consultative sales conversations with technical teams.
Ideal candidate credentials
You have 5-10+ years of full cycle sales experience, selling to technical audiences. Ideally to very large companies with complex deal cycles.
You have the drive and willingness to go deep on our product to carry a technical conversation with AI teams.
You are ready to roll up your sleeves and drive impact to exceed revenue targets.
You have a strong worth ethic, competitive drive, and you naturally inspire and motivate those around you.
You have thrived in environments where things are sometimes loosely defined and may have competing priorities or deadlines.
Benefits include
Medical, dental, and vision insurance
Daily lunch, snacks, and beverages
Flexible time off
Competitive salary and equity
Wifi & cellphone stipend
Equal opportunity
Braintrust is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Apply for this Job
Powered by
Privacy PolicySecurityVulnerability Disclosure
Listed by Braintrust Data for a position based in the United States. Employers on this board attest they are hiring domestically.
Braintrust is the agent observability platform. By actively applying intelligence to agent traces and automatically surfacing the most critical patterns, Braintrust gives teams the visibility to understand how agents behave in production and the tools to improve them.
Teams at Notion, Stripe, Box, OpenAI, and Cloudflare use Braintrust to trace their agents, find the issues in their observability data, and run evals that tell them how to improve.
About the role
We're looking for an Engineer who loves building tools for other engineers. You'll own the systems we touch every day — local dev, CI, and the deploy pipeline — and make shipping to production fast, safe, and reliable. The work compounds across every engineer at the company and is very important to our whole team
What you'll do
Work directly with the engineering team to find friction and remove it — help them be nimble, happy and productive
Drive CI runtime down: parallelization, caching, sharding, test selection, and killing flakes
Own the deploy pipeline: progressive rollouts, fast rollbacks, and clear signals when something is wrong
Own the our build toolchain — bundlers, compilers, monorepo tooling — and keep cold builds and rebuilds fast as the codebase and archictecture grows
Harden our supply chain: SBOMs, signed artifacts, locked-down GitHub Actions, secret hygiene, and provenance for every build
Build CLIs, GitHub Apps, and bots that make the right thing the easy thing
Ideal candidate credentials
5+ years building developer tools, CI/CD, or platform infrastructure
A track record of taking slow, painful workflows and making them fast and pleasant
Deep GitHub expertise: Actions, Apps, APIs, merge queues, and branch protections
Strong fluency with JavaScript/TypeScript build and bundling tools (esbuild, swc, Vite, Turbopack, tsc, pnpm) and a clear sense of when to reach for which
Comfortable profiling and optimizing across the stack — flamegraphs, tracing, and just plain measurement
Strong opinions on safe, reliable production deploys
Benefits include
Medical, dental, and vision insurance
Daily lunch, snacks, and beverages
Flexible time off
Competitive salary and equity
Wifi & cellphone stipend
Equal opportunity
Braintrust is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Listed by Braintrust Data for a position based in the United States. Employers on this board attest they are hiring domestically.
Enterprise Account Executive (East Region)
Location
New York City; Boston
Employment Type
Full time
Location Type
On-site
Department
GTM
Overview
Application
About the company
Braintrust is the agent observability platform. By actively applying intelligence to agent traces and automatically surfacing the most critical patterns, Braintrust gives teams the visibility to understand how agents behave in production and the tools to improve them.
Teams at Notion, Stripe, Box, OpenAI, and Cloudflare use Braintrust to trace their agents, find the issues in their observability data, and run evals that tell them how to improve.
About the role
Braintrust is looking for an Enterprise Account Executive who will be responsible for prospecting and closing new business across the East Region of the US.
Braintrust already has a strong base of early customers including Stripe, Notion, Instacart, and Airtable, which you'll be able to build on to help us expand. Our primary users are software engineers, so you'll need to be comfortable working with a technical audience.
This role is based in New York City, NY.
What you’ll do
As part of the foundational sales team, you'll help develop our GTM strategy and close key customer accounts.
Build and own the entire sales process including engaging with potential customers, negotiating and closing contracts, customer retention, and renewals.
Navigate complex sales and win trust through consultative sales conversations with technical teams.
Ideal candidate credentials
You have 5+ years of full cycle sales experience, selling to technical audiences.
You have the drive and willingness to go deep on our product to carry a technical conversation with AI teams.
You are ready to roll up your sleeves and drive impact to exceed revenue targets.
You have a strong worth ethic, competitive drive, and you naturally inspire and motivate those around you.
You have thrived in environments where things are sometimes loosely defined and may have competing priorities or deadlines.
Benefits include
Medical, dental, and vision insurance
Daily lunch, snacks, and beverages
Flexible time off
Competitive salary and equity
Wifi & cellphone stipend
Equal opportunity
Braintrust is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Apply for this Job
Powered by
Privacy PolicySecurityVulnerability Disclosure
Listed by Braintrust Data for a position based in the United States. Employers on this board attest they are hiring domestically.
Braintrust is the agent observability platform. By actively applying intelligence to agent traces and automatically surfacing the most critical patterns, Braintrust gives teams the visibility to understand how agents behave in production and the tools to improve them.
Teams at Notion, Stripe, Box, OpenAI, and Cloudflare use Braintrust to trace their agents, find the issues in their observability data, and run evals that tell them how to improve.
About the role
Braintrust is looking for an Strategic Account Executive who will be responsible for prospecting and closing new business across the Central Region of the US.
Braintrust already has a strong base of early customers including Stripe, Notion, Instacart, and Airtable, which you'll be able to build on to help us expand. Our primary users are software engineers, so you'll need to be comfortable working with a technical audience.
This role is remote and must be based in Denver, Austin, or Chicago.
What you’ll do
As part of the foundational sales team, you'll help develop our GTM strategy and close key customer accounts.
Build and own the entire sales process including engaging with potential customers, negotiating and closing contracts, customer retention, and renewals.
Navigate complex sales and win trust through consultative sales conversations with technical teams.
Ideal candidate credentials
You have 5+ years of full cycle sales experience, selling to technical audiences.
You have the drive and willingness to go deep on our product to carry a technical conversation with AI teams.
You are ready to roll up your sleeves and drive impact to exceed revenue targets.
You have a strong worth ethic, competitive drive, and you naturally inspire and motivate those around you.
You have thrived in environments where things are sometimes loosely defined and may have competing priorities or deadlines.
Benefits include
Medical, dental, and vision insurance
Daily lunch, snacks, and beverages
Flexible time off
Competitive salary and equity
Wifi & cellphone stipend
Equal opportunity
Braintrust is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Listed by Braintrust Data for a position based in the United States. Employers on this board attest they are hiring domestically.
Enterprise Account Executive (West Region)
Location
San Francisco; Seattle
Employment Type
Full time
Location Type
On-site
Department
GTM
Overview
Application
About the company
Braintrust is the agent observability platform. By actively applying intelligence to agent traces and automatically surfacing the most critical patterns, Braintrust gives teams the visibility to understand how agents behave in production and the tools to improve them.
Teams at Notion, Stripe, Box, OpenAI, and Cloudflare use Braintrust to trace their agents, find the issues in their observability data, and run evals that tell them how to improve.
About the role
Braintrust is looking for an Enterprise Account Executive who will be responsible for prospecting and closing new business across the West Region of the US.
Braintrust already has a strong base of early customers including Stripe, Notion, Instacart, and Airtable, which you'll be able to build on to help us expand. Our primary users are software engineers, so you'll need to be comfortable working with a technical audience.
This role is based in San Francisco, CA.
What you’ll do
As part of the foundational sales team, you'll help develop our GTM strategy and close key customer accounts.
Build and own the entire sales process including engaging with potential customers, negotiating and closing contracts, customer retention, and renewals.
Navigate complex sales and win trust through consultative sales conversations with technical teams.
Ideal candidate credentials
You have 5+ years of full cycle sales experience, selling to technical audiences.
You have the drive and willingness to go deep on our product to carry a technical conversation with AI teams.
You are ready to roll up your sleeves and drive impact to exceed revenue targets.
You have a strong worth ethic, competitive drive, and you naturally inspire and motivate those around you.
You have thrived in environments where things are sometimes loosely defined and may have competing priorities or deadlines.
Benefits include
Medical, dental, and vision insurance
Daily lunch, snacks, and beverages
Flexible time off
Competitive salary and equity
Wifi & cellphone stipend
Equal opportunity
Braintrust is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Apply for this Job
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Listed by Braintrust Data for a position based in the United States. Employers on this board attest they are hiring domestically.
Solutions Engineer (West Region)
Location
San Francisco; Seattle
Employment Type
Full time
Location Type
Hybrid
Department
GTM
Overview
Application
About the company
Braintrust is the agent observability platform. By actively applying intelligence to agent traces and automatically surfacing the most critical patterns, Braintrust gives teams the visibility to understand how agents behave in production and the tools to improve them.
Teams at Notion, Stripe, Box, OpenAI, and Cloudflare use Braintrust to trace their agents, find the issues in their observability data, and run evals that tell them how to improve.
About the role
We are looking to hire a Solutions Engineer to partner with our sales team to navigate every part of the sales process. In this role, you'll working closely with technical stakeholders at companies ranging from small startups to massive enterprises. Our primary users are software engineers and PMs at world-class tech companies who are working to leverage GenAI.
What you'll do
Partner with our sales team to articulate the overall Braintrust value proposition, vision, and strategy to customers
Own the technical engagement with customers and help close complex opportunities through advanced competitive knowledge, technical skill and credibility
Deliver product and technical presentations to potential and existing customers
Effectively communicate with customers and internal teams to provide feedback on our products and the competitive landscape
Work with the team to enhance documentation, write blog posts, record videos, contribute knowledge base articles and create other public or private enablement material
Ideal candidate credentials
5+ years of experience as a sales engineer or in solutions consulting
Ability to connect a customer's specific problems to Braintrust's solutions
Proficiency in Typescript and Python
Has written prompts / tinkered with GPT models and apps
Benefits include
Medical, dental, and vision insurance
Daily lunch, snacks, and beverages
Flexible time off
Competitive salary and equity
Wifi & cellphone stipend
Equal opportunity
Braintrust is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Apply for this Job
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Listed by Braintrust Data for a position based in the United States. Employers on this board attest they are hiring domestically.
Sales
240 days ago
Strategic Account Executive (Central Region)
Braintrust Data · Chicago, Illinois, United States
Strategic Account Executive (Central Region)
Location
Chicago; Austin
Employment Type
Full time
Location Type
Remote
Department
GTM
Overview
Application
About the company
Braintrust is the agent observability platform. By actively applying intelligence to agent traces and automatically surfacing the most critical patterns, Braintrust gives teams the visibility to understand how agents behave in production and the tools to improve them.
Teams at Notion, Stripe, Box, OpenAI, and Cloudflare use Braintrust to trace their agents, find the issues in their observability data, and run evals that tell them how to improve.
About the role
Braintrust is looking for an Strategic Account Executive who will be responsible for prospecting and closing new business across the Central region of the US.
Braintrust already has a strong base of early customers including Stripe, Notion, Instacart, and Airtable, which you'll be able to build on to help us expand. Our primary users are software engineers, so you'll need to be comfortable working with a technical audience.
This role is remote based in Chicago, IL or Austin, TX.
What you’ll do
As part of the foundational sales team, you'll help develop our GTM strategy and close key customer accounts.
Build and own the entire sales process including engaging with potential customers, negotiating and closing contracts, customer retention, and renewals.
Navigate complex sales and win trust through consultative sales conversations with technical teams.
Ideal candidate credentials
You have 5-10+ years of full cycle sales experience, selling to technical audiences. Ideally to very large companies with complex deal cycles.
You have the drive and willingness to go deep on our product to carry a technical conversation with AI teams.
You are ready to roll up your sleeves and drive impact to exceed revenue targets.
You have a strong worth ethic, competitive drive, and you naturally inspire and motivate those around you.
You have thrived in environments where things are sometimes loosely defined and may have competing priorities or deadlines.
Benefits include
Medical, dental, and vision insurance
Daily lunch, snacks, and beverages
Flexible time off
Competitive salary and equity
Wifi & cellphone stipend
Equal opportunity
Braintrust is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Apply for this Job
Powered by
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Listed by Braintrust Data for a position based in the United States. Employers on this board attest they are hiring domestically.
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