Account Executive, Enterprise
At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.
We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.
To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.
Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.
If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.
This is an Enterprise-level role within the Enterprise team in Braze's MEGS (Media, Entertainment, Gaming & Sports) organization. You will own a book spanning NHL, NBA, MLB, and MLS clubs and league-level entities — a mix of existing team/league relationships to grow and protect, combined with a very strong mandate to acquire net-new logos across all four leagues. This is one of the first dedicated, vertical-native seats built for professional sports, with a ~110-day sales cycle that is unique to how teams and leagues plan and budget.
The ideal candidate will have at least 7+ years selling SaaS solutions into enterprise accounts, with deep comfort running long, multi-stakeholder sales cycles from a standing start. Experience selling into professional sports, media, or live-events organizations is a strong plus, but not required — what matters most is the ability to translate a complex, cross-departmental buying process (marketing, ticketing, digital, data/analytics, and business intelligence functions) into a coherent, value-based pitch, largely from scratch.
You'll operate as the "GM" of your book — building account strategy across a relatively small, high-value universe of teams and league offices, partnering closely with Marketing, Business Development, and Customer Success to build a pipeline that is weighted heavily toward net-new acquisition, while also growing and protecting the existing relationships already in the book.
Core to your pitch will be Braze's Fan Equity framework: every team and league shares the same lifecycle marketing problem — fan attention peaks hard around game days, season openers, trades, and playoff runs, then falls off in the gaps between. Your job is to show how Braze's cross-channel orchestration and BrazeAI-powered personalization keep fans engaged through those valleys, turning single-game buyers into season-long, multi-year relationships.
WHAT YOU'LL DO
- Own and build pipeline across a named set of NHL, NBA, MLB, and MLS accounts, with a strong emphasis on net-new prospecting and acquisition alongside growth of existing relationships
- Build and execute account plans across the book, mapping decision-makers across marketing, ticketing/revenue, digital, and data/analytics functions
- Run a consultative, value-based sales process — from discovery through negotiation and close — typically over a ~110-day cycle
- Partner with a Business Development Representative and Marketing to build and prioritize pipeline coverage across the full book
- Develop and deliver executive-level business value assessments that connect Braze's platform capabilities to team/league-specific outcomes: ticket revenue, sponsorship activation, membership/season-ticket retention, and direct-to-fan digital engagement
- Collaborate cross-functionally with Deal Desk, Strategic Consulting, Customer Success, and Services to structure deals and ensure successful onboarding
- Represent Braze at relevant industry events, league meetings, and sports-tech forums to build brand presence in the vertical
- Maintain accurate forecasting and pipeline hygiene in Salesforce
WHO YOU ARE
- Background in Enterprise SaaS sales, ideally in Marketing Technology, CDP, CRM, or adjacent categories
- Demonstrated experience in complex, multi-stakeholder solution selling
- Training and practice in value-based selling, with an emphasis on building Business Value Assessments; experience with Command of the Message a plus
- Genuine passion for and working knowledge of the professional sports landscape — how teams and leagues make money, and how fan engagement ties to revenue
- Prior experience with Salesforce.com CRM or a comparable platform to manage pipeline, required
- Demonstrated ability to quickly ramp on new product surface area and cloud tools
- Proven track record navigating organizations with non-traditional buying committees and decision processes
- Strong verbal, written, and executive presentation skills
- Ability to travel for in-market meetings and industry events
For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $121,000 and $190,000/year, with an expected On Target Earnings (OTE) between $239,000 and $375,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.
#LI-Hybrid
WHAT WE OFFER
Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment.
From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as:
- Competitive compensation that may include equity
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefit plans covering medical, dental, vision, life, and disability
- Family services that include fertility benefits and equal paid parental leave
- Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
- A curated in-office employee experience, designed to foster community, team connections, and innovation
- Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
- Employee Resource Groups that provide supportive communities within Braze
- Collaborative, transparent, and fun culture recognized as a Great Place to Work®
ABOUT BRAZE
Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™. Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.
The company has been consistently recognized as a Leader in marketing technology by industry analysts, and was named a G2 “Best of Marketing and Digital Advertising Software Product” in 2026. Braze was also named a 2026 Best Places to Work by Built In, a 2025 America’s Greenest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.
The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.
BRAZE IS AN EQUAL OPPORTUNITY EMPLOYERAt Braze, we strive to create equitable growth and opportunities inside and outside the organization.
Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.
We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you.
OUR AI-POWERED BRAZE RECRUITMENT PROCESS
At Braze, we’re committed to a fair and transparent candidate experience. To help our recruitment teams focus on what matters most — the person behind each application — we use AI-assisted tools at certain stages of our recruitment process.
This includes using AI to analyze the experience, skills and qualifications in your application materials to help with screening and prioritizing candidates. Such screening may amount to a form of solely automated decision-making. We also use AI for administrative support, like scheduling and recording interviews and summarizing interview notes. Our recruiting teams remain responsible for all hiring decisions and are involved throughout the process.
Depending on where you are located, you may have the right to request further information about how AI is used in our recruitment process, to opt out of AI-assisted review, to request a manual review of any decision made or to contest a decision.
Please contact us at talentdata.privacy@braze.com for any requests or questions. To find out more about our hiring process, check out this page.
Notice Regarding Automated Employment Decision Tool (NYC Local Law 144)
Our use of AI during the application review process may include the use of automated employment decision tools. Pursuant to New York City Local Law 144, for roles based in New York City, or if you reside in New York City, you have the right to request an alternative selection process or a reasonable accommodation instead of AI-assisted review. Please submit any such request to our Talent Acquisition team at talentdata.privacy@braze.com promptly after applying. A summary of the most recent bias audit results for such tool is available here.
Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.
Senior Partner Account Director - Technology Partnerships - AWS
At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.
We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.
To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.
Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.
If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.
WHAT YOU'LL DO
As the Senior Partner Account Director, AWS, you will define and drive Braze's global strategy for one of its most critical technology partnerships. You will own the Braze–AWS Strategic Collaboration Agreement (SCA) — shaping and owning the joint partnership vision over the next 2-3 years, identifying structural growth opportunities within the AWS ecosystem, and aligning executive stakeholders across both organizations around shared commercial objectives.
You will operate as a core strategic leader within the Partnerships organization — shaping how Braze engages AWS, influencing product and integration priorities, and ensuring the partnership delivers sustained ecosystem impact. This is a highly cross-functional role that requires close collaboration with Sales, Product, Marketing, and Engineering teams at Braze and within AWS to translate strategy into measurable outcomes.
This is a high-impact individual contributor role suited for someone who understands the AWS ecosystem deeply, is fluent in the customer engagement platform landscape, and can take strategic initiatives from ideation through execution at global scale.
- Define partnership strategy: Identify market pain points, ecosystem shifts, and structural growth opportunities within the AWS ecosystem. Develop a clear global strategy for the Braze–AWS partnership that drives pipeline, product alignment, and long-term commercial expansion
- Own SCA governance and milestone delivery: Lead the execution of the Braze–AWS Strategic Collaboration Agreement — steering committees, QBRs, executive sponsorship cadences, and milestone tracking — ensuring both organizations deliver against multi-year commitments
- Define the two-year partnership roadmap: Set the forward plan for the partnership across integration priorities, co-sell targets, Marketplace revenue, and joint AI initiatives — and sequence the work required to deliver it
- Drive executive alignment: Lead senior executive meetings with AWS leadership and Braze leadership to establish shared objectives, long-term commitments, and governance structures that ensure sustained execution
- Own global partnership direction: Independently set the strategic direction for the AWS partnership and leverage cross-functional teams at Braze to execute against it with consistency and accountability
- Shape product and integration priorities: Collaborate with Braze and AWS product and engineering leadership to influence roadmap direction, integration development, and joint solution design aligned to customer and ecosystem needs — including where AWS's AI/ML and data stack intersects with customer engagement
- Set commercial ambition and targets: Define measurable goals for partner-sourced pipeline, revenue influence, Marketplace transactions, and ecosystem expansion — and hold both sides accountable to delivering against them
- Drive commercial performance: Work with Braze Sales leadership and regional PAMs to embed the AWS partnership into active deal cycles — operationalizing co-sell mechanics (ACE pipeline sharing, opportunity registration), Marketplace private offers, and EDP burn-down positioning — translating partnership momentum into pipeline and revenue
- Represent Braze in the ecosystem: Act as a strategic ambassador for the Braze–AWS partnership externally and internally — including at re:Invent, AWS summits, and partner advisory forums — positioning Braze as AWS's preferred customer engagement platform partner
WHO YOU ARE
- 8+ years of experience within the SaaS/technology ecosystem
- 3+ years of that with Partnerships experience
- Experience working at or with AWS on strategic projects
- Experience managing a Strategic Collaboration Agreement (SCA) or comparable multi-year commercial commitment, including milestone delivery and joint investment frameworks
- Experience taking strategic projects from ideation through to execution
- An established network within the AWS community
- Deep familiarity with AWS — its GTM organization (PDMs, PSMs, ISV teams), partner programs (APN, ISV Accelerate, Marketplace), and how enterprise customers buy and expand on AWS
- Strong understanding of the customer engagement platform landscape and how cloud infrastructure intersects with marketing technology
- Experience driving AWS Marketplace as a commercial channel — private offers, CPPO, co-sell motions, and EDP/PPA burn-down dynamics
- Understanding of AWS co-sell mechanics (ACE pipeline sharing, opportunity registration) and how to operationalize them at scale
- Familiarity with AWS's AI/ML and data stack (Bedrock, SageMaker, Redshift, S3/zero-copy patterns) and where it intersects with customer engagement
- Experience building joint GTM with AWS industry verticals (retail/CPG, media, financial services) and regional field teams
- Track record of securing executive alignment across partner and internal stakeholders, including C-suite engagement and governance model design
- Experience working with product and engineering teams to align on integration priorities and advance a technically grounded partnership roadmap
- Able to operate independently in a strategic, first-in-kind capacity and embed partnership priorities into broader company-wide GTM motions
- Comfort operating across AWS's scale and internal complexity — navigating multiple orgs (service teams, partner org, field) to get decisions made
For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $168,000 and $264,000/year, with an expected On Target Earnings (OTE) between $224,000 and $352,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.
#LI-Hybrid
WHAT WE OFFER
Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment.
From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as:
- Competitive compensation that may include equity
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefit plans covering medical, dental, vision, life, and disability
- Family services that include fertility benefits and equal paid parental leave
- Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
- A curated in-office employee experience, designed to foster community, team connections, and innovation
- Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
- Employee Resource Groups that provide supportive communities within Braze
- Collaborative, transparent, and fun culture recognized as a Great Place to Work®
ABOUT BRAZE
Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™. Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.
The company has been consistently recognized as a Leader in marketing technology by industry analysts, and was named a G2 “Best of Marketing and Digital Advertising Software Product” in 2026. Braze was also named a 2026 Best Places to Work by Built In, a 2025 America’s Greenest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.
The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.
BRAZE IS AN EQUAL OPPORTUNITY EMPLOYERAt Braze, we strive to create equitable growth and opportunities inside and outside the organization.
Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.
We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you.
OUR AI-POWERED BRAZE RECRUITMENT PROCESS
At Braze, we’re committed to a fair and transparent candidate experience. To help our recruitment teams focus on what matters most — the person behind each application — we use AI-assisted tools at certain stages of our recruitment process.
This includes using AI to analyze the experience, skills and qualifications in your application materials to help with screening and prioritizing candidates. Such screening may amount to a form of solely automated decision-making. We also use AI for administrative support, like scheduling and recording interviews and summarizing interview notes. Our recruiting teams remain responsible for all hiring decisions and are involved throughout the process.
Depending on where you are located, you may have the right to request further information about how AI is used in our recruitment process, to opt out of AI-assisted review, to request a manual review of any decision made or to contest a decision.
Please contact us at talentdata.privacy@braze.com for any requests or questions. To find out more about our hiring process, check out this page.
Notice Regarding Automated Employment Decision Tool (NYC Local Law 144)
Our use of AI during the application review process may include the use of automated employment decision tools. Pursuant to New York City Local Law 144, for roles based in New York City, or if you reside in New York City, you have the right to request an alternative selection process or a reasonable accommodation instead of AI-assisted review. Please submit any such request to our Talent Acquisition team at talentdata.privacy@braze.com promptly after applying. A summary of the most recent bias audit results for such tool is available here.
Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.
Account Executive, Enterprise
At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.
We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.
To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.
Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.
If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.
This is an Enterprise-level role within the Enterprise team in Braze's MEGS (Media, Entertainment, Gaming & Sports) organization. You will own a book spanning NHL, NBA, MLB, and MLS clubs and league-level entities — a mix of existing team/league relationships to grow and protect, combined with a very strong mandate to acquire net-new logos across all four leagues. This is one of the first dedicated, vertical-native seats built for professional sports, with a ~110-day sales cycle that is unique to how teams and leagues plan and budget.
The ideal candidate will have at least 7+ years selling SaaS solutions into enterprise accounts, with deep comfort running long, multi-stakeholder sales cycles from a standing start. Experience selling into professional sports, media, or live-events organizations is a strong plus, but not required — what matters most is the ability to translate a complex, cross-departmental buying process (marketing, ticketing, digital, data/analytics, and business intelligence functions) into a coherent, value-based pitch, largely from scratch.
You'll operate as the "GM" of your book — building account strategy across a relatively small, high-value universe of teams and league offices, partnering closely with Marketing, Business Development, and Customer Success to build a pipeline that is weighted heavily toward net-new acquisition, while also growing and protecting the existing relationships already in the book.
Core to your pitch will be Braze's Fan Equity framework: every team and league shares the same lifecycle marketing problem — fan attention peaks hard around game days, season openers, trades, and playoff runs, then falls off in the gaps between. Your job is to show how Braze's cross-channel orchestration and BrazeAI-powered personalization keep fans engaged through those valleys, turning single-game buyers into season-long, multi-year relationships.
WHAT YOU'LL DO
- Own and build pipeline across a named set of NHL, NBA, MLB, and MLS accounts, with a strong emphasis on net-new prospecting and acquisition alongside growth of existing relationships
- Build and execute account plans across the book, mapping decision-makers across marketing, ticketing/revenue, digital, and data/analytics functions
- Run a consultative, value-based sales process — from discovery through negotiation and close — typically over a ~110-day cycle
- Partner with a Business Development Representative and Marketing to build and prioritize pipeline coverage across the full book
- Develop and deliver executive-level business value assessments that connect Braze's platform capabilities to team/league-specific outcomes: ticket revenue, sponsorship activation, membership/season-ticket retention, and direct-to-fan digital engagement
- Collaborate cross-functionally with Deal Desk, Strategic Consulting, Customer Success, and Services to structure deals and ensure successful onboarding
- Represent Braze at relevant industry events, league meetings, and sports-tech forums to build brand presence in the vertical
- Maintain accurate forecasting and pipeline hygiene in Salesforce
WHO YOU ARE
- Background in Enterprise SaaS sales, ideally in Marketing Technology, CDP, CRM, or adjacent categories
- Demonstrated experience in complex, multi-stakeholder solution selling
- Training and practice in value-based selling, with an emphasis on building Business Value Assessments; experience with Command of the Message a plus
- Genuine passion for and working knowledge of the professional sports landscape — how teams and leagues make money, and how fan engagement ties to revenue
- Prior experience with Salesforce.com CRM or a comparable platform to manage pipeline, required
- Demonstrated ability to quickly ramp on new product surface area and cloud tools
- Proven track record navigating organizations with non-traditional buying committees and decision processes
- Strong verbal, written, and executive presentation skills
- Ability to travel for in-market meetings and industry events
For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $115,000 and $180,000/year, with an expected On Target Earnings (OTE) between $227,000 and $355,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.
#LI-Hybrid
WHAT WE OFFER
Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment.
From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as:
- Competitive compensation that may include equity
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefit plans covering medical, dental, vision, life, and disability
- Family services that include fertility benefits and equal paid parental leave
- Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
- A curated in-office employee experience, designed to foster community, team connections, and innovation
- Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
- Employee Resource Groups that provide supportive communities within Braze
- Collaborative, transparent, and fun culture recognized as a Great Place to Work®
ABOUT BRAZE
Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™. Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.
The company has been consistently recognized as a Leader in marketing technology by industry analysts, and was named a G2 “Best of Marketing and Digital Advertising Software Product” in 2026. Braze was also named a 2026 Best Places to Work by Built In, a 2025 America’s Greenest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.
The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.
BRAZE IS AN EQUAL OPPORTUNITY EMPLOYERAt Braze, we strive to create equitable growth and opportunities inside and outside the organization.
Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.
We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you.
OUR AI-POWERED BRAZE RECRUITMENT PROCESS
At Braze, we’re committed to a fair and transparent candidate experience. To help our recruitment teams focus on what matters most — the person behind each application — we use AI-assisted tools at certain stages of our recruitment process.
This includes using AI to analyze the experience, skills and qualifications in your application materials to help with screening and prioritizing candidates. Such screening may amount to a form of solely automated decision-making. We also use AI for administrative support, like scheduling and recording interviews and summarizing interview notes. Our recruiting teams remain responsible for all hiring decisions and are involved throughout the process.
Depending on where you are located, you may have the right to request further information about how AI is used in our recruitment process, to opt out of AI-assisted review, to request a manual review of any decision made or to contest a decision.
Please contact us at talentdata.privacy@braze.com for any requests or questions. To find out more about our hiring process, check out this page.
Notice Regarding Automated Employment Decision Tool (NYC Local Law 144)
Our use of AI during the application review process may include the use of automated employment decision tools. Pursuant to New York City Local Law 144, for roles based in New York City, or if you reside in New York City, you have the right to request an alternative selection process or a reasonable accommodation instead of AI-assisted review. Please submit any such request to our Talent Acquisition team at talentdata.privacy@braze.com promptly after applying. A summary of the most recent bias audit results for such tool is available here.
Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.
Senior Partner Account Director - Technology Partnerships - AWS
At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.
We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.
To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.
Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.
If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.
WHAT YOU'LL DO
As the Senior Partner Account Director, AWS, you will define and drive Braze's global strategy for one of its most critical technology partnerships. You will own the Braze–AWS Strategic Collaboration Agreement (SCA) — shaping and owning the joint partnership vision over the next 2-3 years, identifying structural growth opportunities within the AWS ecosystem, and aligning executive stakeholders across both organizations around shared commercial objectives.
You will operate as a core strategic leader within the Partnerships organization — shaping how Braze engages AWS, influencing product and integration priorities, and ensuring the partnership delivers sustained ecosystem impact. This is a highly cross-functional role that requires close collaboration with Sales, Product, Marketing, and Engineering teams at Braze and within AWS to translate strategy into measurable outcomes.
This is a high-impact individual contributor role suited for someone who understands the AWS ecosystem deeply, is fluent in the customer engagement platform landscape, and can take strategic initiatives from ideation through execution at global scale.
- Define partnership strategy: Identify market pain points, ecosystem shifts, and structural growth opportunities within the AWS ecosystem. Develop a clear global strategy for the Braze–AWS partnership that drives pipeline, product alignment, and long-term commercial expansion
- Own SCA governance and milestone delivery: Lead the execution of the Braze–AWS Strategic Collaboration Agreement — steering committees, QBRs, executive sponsorship cadences, and milestone tracking — ensuring both organizations deliver against multi-year commitments
- Define the two-year partnership roadmap: Set the forward plan for the partnership across integration priorities, co-sell targets, Marketplace revenue, and joint AI initiatives — and sequence the work required to deliver it
- Drive executive alignment: Lead senior executive meetings with AWS leadership and Braze leadership to establish shared objectives, long-term commitments, and governance structures that ensure sustained execution
- Own global partnership direction: Independently set the strategic direction for the AWS partnership and leverage cross-functional teams at Braze to execute against it with consistency and accountability
- Shape product and integration priorities: Collaborate with Braze and AWS product and engineering leadership to influence roadmap direction, integration development, and joint solution design aligned to customer and ecosystem needs — including where AWS's AI/ML and data stack intersects with customer engagement
- Set commercial ambition and targets: Define measurable goals for partner-sourced pipeline, revenue influence, Marketplace transactions, and ecosystem expansion — and hold both sides accountable to delivering against them
- Drive commercial performance: Work with Braze Sales leadership and regional PAMs to embed the AWS partnership into active deal cycles — operationalizing co-sell mechanics (ACE pipeline sharing, opportunity registration), Marketplace private offers, and EDP burn-down positioning — translating partnership momentum into pipeline and revenue
- Represent Braze in the ecosystem: Act as a strategic ambassador for the Braze–AWS partnership externally and internally — including at re:Invent, AWS summits, and partner advisory forums — positioning Braze as AWS's preferred customer engagement platform partner
WHO YOU ARE
- 8+ years of experience within the SaaS/technology ecosystem
- 3+ years of that with Partnerships experience
- Experience working at or with AWS on strategic projects
- Experience managing a Strategic Collaboration Agreement (SCA) or comparable multi-year commercial commitment, including milestone delivery and joint investment frameworks
- Experience taking strategic projects from ideation through to execution
- An established network within the AWS community
- Deep familiarity with AWS — its GTM organization (PDMs, PSMs, ISV teams), partner programs (APN, ISV Accelerate, Marketplace), and how enterprise customers buy and expand on AWS
- Strong understanding of the customer engagement platform landscape and how cloud infrastructure intersects with marketing technology
- Experience driving AWS Marketplace as a commercial channel — private offers, CPPO, co-sell motions, and EDP/PPA burn-down dynamics
- Understanding of AWS co-sell mechanics (ACE pipeline sharing, opportunity registration) and how to operationalize them at scale
- Familiarity with AWS's AI/ML and data stack (Bedrock, SageMaker, Redshift, S3/zero-copy patterns) and where it intersects with customer engagement
- Experience building joint GTM with AWS industry verticals (retail/CPG, media, financial services) and regional field teams
- Track record of securing executive alignment across partner and internal stakeholders, including C-suite engagement and governance model design
- Experience working with product and engineering teams to align on integration priorities and advance a technically grounded partnership roadmap
- Able to operate independently in a strategic, first-in-kind capacity and embed partnership priorities into broader company-wide GTM motions
- Comfort operating across AWS's scale and internal complexity — navigating multiple orgs (service teams, partner org, field) to get decisions made
For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $160,000 and $251,000/year, with an expected On Target Earnings (OTE) between $213,000 and $334,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.
#LI-Hybrid
WHAT WE OFFER
Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment.
From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as:
- Competitive compensation that may include equity
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefit plans covering medical, dental, vision, life, and disability
- Family services that include fertility benefits and equal paid parental leave
- Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
- A curated in-office employee experience, designed to foster community, team connections, and innovation
- Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
- Employee Resource Groups that provide supportive communities within Braze
- Collaborative, transparent, and fun culture recognized as a Great Place to Work®
ABOUT BRAZE
Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™. Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.
The company has been consistently recognized as a Leader in marketing technology by industry analysts, and was named a G2 “Best of Marketing and Digital Advertising Software Product” in 2026. Braze was also named a 2026 Best Places to Work by Built In, a 2025 America’s Greenest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.
The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.
BRAZE IS AN EQUAL OPPORTUNITY EMPLOYERAt Braze, we strive to create equitable growth and opportunities inside and outside the organization.
Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.
We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you.
OUR AI-POWERED BRAZE RECRUITMENT PROCESS
At Braze, we’re committed to a fair and transparent candidate experience. To help our recruitment teams focus on what matters most — the person behind each application — we use AI-assisted tools at certain stages of our recruitment process.
This includes using AI to analyze the experience, skills and qualifications in your application materials to help with screening and prioritizing candidates. Such screening may amount to a form of solely automated decision-making. We also use AI for administrative support, like scheduling and recording interviews and summarizing interview notes. Our recruiting teams remain responsible for all hiring decisions and are involved throughout the process.
Depending on where you are located, you may have the right to request further information about how AI is used in our recruitment process, to opt out of AI-assisted review, to request a manual review of any decision made or to contest a decision.
Please contact us at talentdata.privacy@braze.com for any requests or questions. To find out more about our hiring process, check out this page.
Notice Regarding Automated Employment Decision Tool (NYC Local Law 144)
Our use of AI during the application review process may include the use of automated employment decision tools. Pursuant to New York City Local Law 144, for roles based in New York City, or if you reside in New York City, you have the right to request an alternative selection process or a reasonable accommodation instead of AI-assisted review. Please submit any such request to our Talent Acquisition team at talentdata.privacy@braze.com promptly after applying. A summary of the most recent bias audit results for such tool is available here.
Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.
Senior Partner Account Director - Technology Partnerships - AWS
At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.
We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.
To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.
Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.
If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.
WHAT YOU'LL DO
As the Senior Partner Account Director, AWS, you will define and drive Braze's global strategy for one of its most critical technology partnerships. You will own the Braze–AWS Strategic Collaboration Agreement (SCA) — shaping and owning the joint partnership vision over the next 2-3 years, identifying structural growth opportunities within the AWS ecosystem, and aligning executive stakeholders across both organizations around shared commercial objectives.
You will operate as a core strategic leader within the Partnerships organization — shaping how Braze engages AWS, influencing product and integration priorities, and ensuring the partnership delivers sustained ecosystem impact. This is a highly cross-functional role that requires close collaboration with Sales, Product, Marketing, and Engineering teams at Braze and within AWS to translate strategy into measurable outcomes.
This is a high-impact individual contributor role suited for someone who understands the AWS ecosystem deeply, is fluent in the customer engagement platform landscape, and can take strategic initiatives from ideation through execution at global scale.
- Define partnership strategy: Identify market pain points, ecosystem shifts, and structural growth opportunities within the AWS ecosystem. Develop a clear global strategy for the Braze–AWS partnership that drives pipeline, product alignment, and long-term commercial expansion
- Own SCA governance and milestone delivery: Lead the execution of the Braze–AWS Strategic Collaboration Agreement — steering committees, QBRs, executive sponsorship cadences, and milestone tracking — ensuring both organizations deliver against multi-year commitments
- Define the two-year partnership roadmap: Set the forward plan for the partnership across integration priorities, co-sell targets, Marketplace revenue, and joint AI initiatives — and sequence the work required to deliver it
- Drive executive alignment: Lead senior executive meetings with AWS leadership and Braze leadership to establish shared objectives, long-term commitments, and governance structures that ensure sustained execution
- Own global partnership direction: Independently set the strategic direction for the AWS partnership and leverage cross-functional teams at Braze to execute against it with consistency and accountability
- Shape product and integration priorities: Collaborate with Braze and AWS product and engineering leadership to influence roadmap direction, integration development, and joint solution design aligned to customer and ecosystem needs — including where AWS's AI/ML and data stack intersects with customer engagement
- Set commercial ambition and targets: Define measurable goals for partner-sourced pipeline, revenue influence, Marketplace transactions, and ecosystem expansion — and hold both sides accountable to delivering against them
- Drive commercial performance: Work with Braze Sales leadership and regional PAMs to embed the AWS partnership into active deal cycles — operationalizing co-sell mechanics (ACE pipeline sharing, opportunity registration), Marketplace private offers, and EDP burn-down positioning — translating partnership momentum into pipeline and revenue
- Represent Braze in the ecosystem: Act as a strategic ambassador for the Braze–AWS partnership externally and internally — including at re:Invent, AWS summits, and partner advisory forums — positioning Braze as AWS's preferred customer engagement platform partner
WHO YOU ARE
- 8+ years of experience within the SaaS/technology ecosystem
- 3+ years of that with Partnerships experience
- Experience working at or with AWS on strategic projects
- Experience managing a Strategic Collaboration Agreement (SCA) or comparable multi-year commercial commitment, including milestone delivery and joint investment frameworks
- Experience taking strategic projects from ideation through to execution
- An established network within the AWS community
- Deep familiarity with AWS — its GTM organization (PDMs, PSMs, ISV teams), partner programs (APN, ISV Accelerate, Marketplace), and how enterprise customers buy and expand on AWS
- Strong understanding of the customer engagement platform landscape and how cloud infrastructure intersects with marketing technology
- Experience driving AWS Marketplace as a commercial channel — private offers, CPPO, co-sell motions, and EDP/PPA burn-down dynamics
- Understanding of AWS co-sell mechanics (ACE pipeline sharing, opportunity registration) and how to operationalize them at scale
- Familiarity with AWS's AI/ML and data stack (Bedrock, SageMaker, Redshift, S3/zero-copy patterns) and where it intersects with customer engagement
- Experience building joint GTM with AWS industry verticals (retail/CPG, media, financial services) and regional field teams
- Track record of securing executive alignment across partner and internal stakeholders, including C-suite engagement and governance model design
- Experience working with product and engineering teams to align on integration priorities and advance a technically grounded partnership roadmap
- Able to operate independently in a strategic, first-in-kind capacity and embed partnership priorities into broader company-wide GTM motions
- Comfort operating across AWS's scale and internal complexity — navigating multiple orgs (service teams, partner org, field) to get decisions made
For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $151,000 and $238,000/year, with an expected On Target Earnings (OTE) between $201,000 and $317,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.
#LI-Hybrid
WHAT WE OFFER
Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment.
From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as:
- Competitive compensation that may include equity
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefit plans covering medical, dental, vision, life, and disability
- Family services that include fertility benefits and equal paid parental leave
- Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
- A curated in-office employee experience, designed to foster community, team connections, and innovation
- Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
- Employee Resource Groups that provide supportive communities within Braze
- Collaborative, transparent, and fun culture recognized as a Great Place to Work®
ABOUT BRAZE
Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™. Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.
The company has been consistently recognized as a Leader in marketing technology by industry analysts, and was named a G2 “Best of Marketing and Digital Advertising Software Product” in 2026. Braze was also named a 2026 Best Places to Work by Built In, a 2025 America’s Greenest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.
The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.
BRAZE IS AN EQUAL OPPORTUNITY EMPLOYERAt Braze, we strive to create equitable growth and opportunities inside and outside the organization.
Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.
We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you.
OUR AI-POWERED BRAZE RECRUITMENT PROCESS
At Braze, we’re committed to a fair and transparent candidate experience. To help our recruitment teams focus on what matters most — the person behind each application — we use AI-assisted tools at certain stages of our recruitment process.
This includes using AI to analyze the experience, skills and qualifications in your application materials to help with screening and prioritizing candidates. Such screening may amount to a form of solely automated decision-making. We also use AI for administrative support, like scheduling and recording interviews and summarizing interview notes. Our recruiting teams remain responsible for all hiring decisions and are involved throughout the process.
Depending on where you are located, you may have the right to request further information about how AI is used in our recruitment process, to opt out of AI-assisted review, to request a manual review of any decision made or to contest a decision.
Please contact us at talentdata.privacy@braze.com for any requests or questions. To find out more about our hiring process, check out this page.
Notice Regarding Automated Employment Decision Tool (NYC Local Law 144)
Our use of AI during the application review process may include the use of automated employment decision tools. Pursuant to New York City Local Law 144, for roles based in New York City, or if you reside in New York City, you have the right to request an alternative selection process or a reasonable accommodation instead of AI-assisted review. Please submit any such request to our Talent Acquisition team at talentdata.privacy@braze.com promptly after applying. A summary of the most recent bias audit results for such tool is available here.
Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.
Account Executive, Enterprise
At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.
We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.
To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.
Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.
If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.
This is an Enterprise-level role within the Enterprise team in Braze's MEGS (Media, Entertainment, Gaming & Sports) organization. You will own a book spanning NHL, NBA, MLB, and MLS clubs and league-level entities — a mix of existing team/league relationships to grow and protect, combined with a very strong mandate to acquire net-new logos across all four leagues. This is one of the first dedicated, vertical-native seats built for professional sports, with a ~110-day sales cycle that is unique to how teams and leagues plan and budget.
The ideal candidate will have at least 7+ years selling SaaS solutions into enterprise accounts, with deep comfort running long, multi-stakeholder sales cycles from a standing start. Experience selling into professional sports, media, or live-events organizations is a strong plus, but not required — what matters most is the ability to translate a complex, cross-departmental buying process (marketing, ticketing, digital, data/analytics, and business intelligence functions) into a coherent, value-based pitch, largely from scratch.
You'll operate as the "GM" of your book — building account strategy across a relatively small, high-value universe of teams and league offices, partnering closely with Marketing, Business Development, and Customer Success to build a pipeline that is weighted heavily toward net-new acquisition, while also growing and protecting the existing relationships already in the book.
Core to your pitch will be Braze's Fan Equity framework: every team and league shares the same lifecycle marketing problem — fan attention peaks hard around game days, season openers, trades, and playoff runs, then falls off in the gaps between. Your job is to show how Braze's cross-channel orchestration and BrazeAI-powered personalization keep fans engaged through those valleys, turning single-game buyers into season-long, multi-year relationships.
WHAT YOU'LL DO
- Own and build pipeline across a named set of NHL, NBA, MLB, and MLS accounts, with a strong emphasis on net-new prospecting and acquisition alongside growth of existing relationships
- Build and execute account plans across the book, mapping decision-makers across marketing, ticketing/revenue, digital, and data/analytics functions
- Run a consultative, value-based sales process — from discovery through negotiation and close — typically over a ~110-day cycle
- Partner with a Business Development Representative and Marketing to build and prioritize pipeline coverage across the full book
- Develop and deliver executive-level business value assessments that connect Braze's platform capabilities to team/league-specific outcomes: ticket revenue, sponsorship activation, membership/season-ticket retention, and direct-to-fan digital engagement
- Collaborate cross-functionally with Deal Desk, Strategic Consulting, Customer Success, and Services to structure deals and ensure successful onboarding
- Represent Braze at relevant industry events, league meetings, and sports-tech forums to build brand presence in the vertical
- Maintain accurate forecasting and pipeline hygiene in Salesforce
WHO YOU ARE
- Background in Enterprise SaaS sales, ideally in Marketing Technology, CDP, CRM, or adjacent categories
- Demonstrated experience in complex, multi-stakeholder solution selling
- Training and practice in value-based selling, with an emphasis on building Business Value Assessments; experience with Command of the Message a plus
- Genuine passion for and working knowledge of the professional sports landscape — how teams and leagues make money, and how fan engagement ties to revenue
- Prior experience with Salesforce.com CRM or a comparable platform to manage pipeline, required
- Demonstrated ability to quickly ramp on new product surface area and cloud tools
- Proven track record navigating organizations with non-traditional buying committees and decision processes
- Strong verbal, written, and executive presentation skills
- Ability to travel for in-market meetings and industry events
For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $121,000 and $190,000/year, with an expected On Target Earnings (OTE) between $239,000 and $375,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.
#LI-Hybrid
WHAT WE OFFER
Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment.
From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as:
- Competitive compensation that may include equity
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefit plans covering medical, dental, vision, life, and disability
- Family services that include fertility benefits and equal paid parental leave
- Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
- A curated in-office employee experience, designed to foster community, team connections, and innovation
- Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
- Employee Resource Groups that provide supportive communities within Braze
- Collaborative, transparent, and fun culture recognized as a Great Place to Work®
ABOUT BRAZE
Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™. Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.
The company has been consistently recognized as a Leader in marketing technology by industry analysts, and was named a G2 “Best of Marketing and Digital Advertising Software Product” in 2026. Braze was also named a 2026 Best Places to Work by Built In, a 2025 America’s Greenest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.
The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.
BRAZE IS AN EQUAL OPPORTUNITY EMPLOYERAt Braze, we strive to create equitable growth and opportunities inside and outside the organization.
Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.
We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you.
OUR AI-POWERED BRAZE RECRUITMENT PROCESS
At Braze, we’re committed to a fair and transparent candidate experience. To help our recruitment teams focus on what matters most — the person behind each application — we use AI-assisted tools at certain stages of our recruitment process.
This includes using AI to analyze the experience, skills and qualifications in your application materials to help with screening and prioritizing candidates. Such screening may amount to a form of solely automated decision-making. We also use AI for administrative support, like scheduling and recording interviews and summarizing interview notes. Our recruiting teams remain responsible for all hiring decisions and are involved throughout the process.
Depending on where you are located, you may have the right to request further information about how AI is used in our recruitment process, to opt out of AI-assisted review, to request a manual review of any decision made or to contest a decision.
Please contact us at talentdata.privacy@braze.com for any requests or questions. To find out more about our hiring process, check out this page.
Notice Regarding Automated Employment Decision Tool (NYC Local Law 144)
Our use of AI during the application review process may include the use of automated employment decision tools. Pursuant to New York City Local Law 144, for roles based in New York City, or if you reside in New York City, you have the right to request an alternative selection process or a reasonable accommodation instead of AI-assisted review. Please submit any such request to our Talent Acquisition team at talentdata.privacy@braze.com promptly after applying. A summary of the most recent bias audit results for such tool is available here.
Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.
Senior Partner Marketing Manager
At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.
We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.
To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.
Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.
If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.
WHAT YOU’LL DO
As Senior Manager of Partner Marketing, you will be a critical player in shaping global partner marketing strategy, helping drive pipeline growth, expanding partner engagement, and bringing new program ideas to life. Reporting to the Director of Partner Marketing, this role will focus on executing integrated, multi-channel campaigns and events in collaboration with key strategic partners including agencies, global system integrators, technology partners, and cloud providers.
The ideal candidate brings a passion for collaboration, strong project management skills, and a desire to innovate while staying grounded in delivering results. Your creativity, attention to detail, and ability to foster strong relationships with both our partners and cross-functional teams within Braze will be key to success in this role.
- Develop global partner marketing strategy and plans for services and agency partners, aligned with Braze company objectives, partnership priorities, and market opportunities
- Collaborate closely with partners to create and execute joint go-to-market campaigns including co-branded content, web and digital activations that generate new business pipeline and build brand visibility
- Plan and execute partner-related events, sponsorships, and partner activations at 3rd party industry conferences, ensuring high-quality experiences and measurable ROI
- Serve as a partner champion and voice of our partners within Braze, working closely with global partnerships, marketing (field, industry, product, campaigns), global events, sales, and other internal teams to align messaging, campaign strategies, and program execution
- Continuously seek out new ideas and opportunities to enhance partner engagement and improve marketing performance, bringing creativity and strategic thinking to the role
- Measure and report demand generation metrics and partner marketing campaign performance, providing insights and recommendations to optimize future investments
- Travel to various markets and interface directly with partners, customers, and prospects to support lead generation efforts, including hands-on involvement in executing live programs
- Manage budget and resources effectively to maximize ROI and achieve business objectives
WHO YOU ARE
You have a proactive, growth mindset with the ability to take initiative and drive projects forward while effectively engaging and aligning partners and stakeholders along the way. You are always looking to learn and are seeking a role where you can make a significant impact.
- 5-8+ years of experience in areas of marketing, with 4 years in partner marketing or alliance management
- Experience at a B2B SaaS company and/or at Braze’s key technology or agency partners
- Experience with pipeline generation strategy and implementation, working closely with Partners, Partner account leadership, Sales and Field Marketing teams
- Highly developed interpersonal and communication skills to establish and maintain long-term relationships with peers, partners, customers, prospects, and influencers
- A self-starter with the ability to work independently and as part of a team
- Ability to juggle multiple, demanding tasks simultaneously and with accuracy
- High aptitude for looking at problems as opportunities and working cross-departmentally to create unique solutions to solve them
- Bachelor's degree required
For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $112,000 and $176,000/year, with an expected On Target Earnings (OTE) between $131,000 and $206,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.
#LI-Hybrid
WHAT WE OFFER
Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment.
From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as:
- Competitive compensation that may include equity
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefit plans covering medical, dental, vision, life, and disability
- Family services that include fertility benefits and equal paid parental leave
- Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
- A curated in-office employee experience, designed to foster community, team connections, and innovation
- Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
- Employee Resource Groups that provide supportive communities within Braze
- Collaborative, transparent, and fun culture recognized as a Great Place to Work®
ABOUT BRAZE
Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™. Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.
The company has been consistently recognized as a Leader in marketing technology by industry analysts, and was named a G2 “Best of Marketing and Digital Advertising Software Product” in 2026. Braze was also named a 2026 Best Places to Work by Built In, a 2025 America’s Greenest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.
The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.
BRAZE IS AN EQUAL OPPORTUNITY EMPLOYERAt Braze, we strive to create equitable growth and opportunities inside and outside the organization.
Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.
We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you.
OUR AI-POWERED BRAZE RECRUITMENT PROCESS
At Braze, we’re committed to a fair and transparent candidate experience. To help our recruitment teams focus on what matters most — the person behind each application — we use AI-assisted tools at certain stages of our recruitment process.
This includes using AI to analyze the experience, skills and qualifications in your application materials to help with screening and prioritizing candidates. Such screening may amount to a form of solely automated decision-making. We also use AI for administrative support, like scheduling and recording interviews and summarizing interview notes. Our recruiting teams remain responsible for all hiring decisions and are involved throughout the process.
Depending on where you are located, you may have the right to request further information about how AI is used in our recruitment process, to opt out of AI-assisted review, to request a manual review of any decision made or to contest a decision.
Please contact us at talentdata.privacy@braze.com for any requests or questions. To find out more about our hiring process, check out this page.
Notice Regarding Automated Employment Decision Tool (NYC Local Law 144)
Our use of AI during the application review process may include the use of automated employment decision tools. Pursuant to New York City Local Law 144, for roles based in New York City, or if you reside in New York City, you have the right to request an alternative selection process or a reasonable accommodation instead of AI-assisted review. Please submit any such request to our Talent Acquisition team at talentdata.privacy@braze.com promptly after applying. A summary of the most recent bias audit results for such tool is available here.
Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.
Senior Partner Marketing Manager
At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.
We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.
To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.
Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.
If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.
WHAT YOU’LL DO
As Senior Manager of Partner Marketing, you will be a critical player in shaping global partner marketing strategy, helping drive pipeline growth, expanding partner engagement, and bringing new program ideas to life. Reporting to the Director of Partner Marketing, this role will focus on executing integrated, multi-channel campaigns and events in collaboration with key strategic partners including agencies, global system integrators, technology partners, and cloud providers.
The ideal candidate brings a passion for collaboration, strong project management skills, and a desire to innovate while staying grounded in delivering results. Your creativity, attention to detail, and ability to foster strong relationships with both our partners and cross-functional teams within Braze will be key to success in this role.
- Develop global partner marketing strategy and plans for services and agency partners, aligned with Braze company objectives, partnership priorities, and market opportunities
- Collaborate closely with partners to create and execute joint go-to-market campaigns including co-branded content, web and digital activations that generate new business pipeline and build brand visibility
- Plan and execute partner-related events, sponsorships, and partner activations at 3rd party industry conferences, ensuring high-quality experiences and measurable ROI
- Serve as a partner champion and voice of our partners within Braze, working closely with global partnerships, marketing (field, industry, product, campaigns), global events, sales, and other internal teams to align messaging, campaign strategies, and program execution
- Continuously seek out new ideas and opportunities to enhance partner engagement and improve marketing performance, bringing creativity and strategic thinking to the role
- Measure and report demand generation metrics and partner marketing campaign performance, providing insights and recommendations to optimize future investments
- Travel to various markets and interface directly with partners, customers, and prospects to support lead generation efforts, including hands-on involvement in executing live programs
- Manage budget and resources effectively to maximize ROI and achieve business objectives
WHO YOU ARE
You have a proactive, growth mindset with the ability to take initiative and drive projects forward while effectively engaging and aligning partners and stakeholders along the way. You are always looking to learn and are seeking a role where you can make a significant impact.
- 5-8+ years of experience in areas of marketing, with 4 years in partner marketing or alliance management
- Experience at a B2B SaaS company and/or at Braze’s key technology or agency partners
- Experience with pipeline generation strategy and implementation, working closely with Partners, Partner account leadership, Sales and Field Marketing teams
- Highly developed interpersonal and communication skills to establish and maintain long-term relationships with peers, partners, customers, prospects, and influencers
- A self-starter with the ability to work independently and as part of a team
- Ability to juggle multiple, demanding tasks simultaneously and with accuracy
- High aptitude for looking at problems as opportunities and working cross-departmentally to create unique solutions to solve them
- Bachelor's degree required
For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $125,000 and $196,000/year, with an expected On Target Earnings (OTE) between $146,000 and $229,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.
#LI-Hybrid
WHAT WE OFFER
Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment.
From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as:
- Competitive compensation that may include equity
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefit plans covering medical, dental, vision, life, and disability
- Family services that include fertility benefits and equal paid parental leave
- Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
- A curated in-office employee experience, designed to foster community, team connections, and innovation
- Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
- Employee Resource Groups that provide supportive communities within Braze
- Collaborative, transparent, and fun culture recognized as a Great Place to Work®
ABOUT BRAZE
Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™. Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.
The company has been consistently recognized as a Leader in marketing technology by industry analysts, and was named a G2 “Best of Marketing and Digital Advertising Software Product” in 2026. Braze was also named a 2026 Best Places to Work by Built In, a 2025 America’s Greenest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.
The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.
BRAZE IS AN EQUAL OPPORTUNITY EMPLOYERAt Braze, we strive to create equitable growth and opportunities inside and outside the organization.
Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.
We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you.
OUR AI-POWERED BRAZE RECRUITMENT PROCESS
At Braze, we’re committed to a fair and transparent candidate experience. To help our recruitment teams focus on what matters most — the person behind each application — we use AI-assisted tools at certain stages of our recruitment process.
This includes using AI to analyze the experience, skills and qualifications in your application materials to help with screening and prioritizing candidates. Such screening may amount to a form of solely automated decision-making. We also use AI for administrative support, like scheduling and recording interviews and summarizing interview notes. Our recruiting teams remain responsible for all hiring decisions and are involved throughout the process.
Depending on where you are located, you may have the right to request further information about how AI is used in our recruitment process, to opt out of AI-assisted review, to request a manual review of any decision made or to contest a decision.
Please contact us at talentdata.privacy@braze.com for any requests or questions. To find out more about our hiring process, check out this page.
Notice Regarding Automated Employment Decision Tool (NYC Local Law 144)
Our use of AI during the application review process may include the use of automated employment decision tools. Pursuant to New York City Local Law 144, for roles based in New York City, or if you reside in New York City, you have the right to request an alternative selection process or a reasonable accommodation instead of AI-assisted review. Please submit any such request to our Talent Acquisition team at talentdata.privacy@braze.com promptly after applying. A summary of the most recent bias audit results for such tool is available here.
Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.
Senior Partner Marketing Manager
At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.
We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.
To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.
Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.
If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.
WHAT YOU’LL DO
As Senior Manager of Partner Marketing, you will be a critical player in shaping global partner marketing strategy, helping drive pipeline growth, expanding partner engagement, and bringing new program ideas to life. Reporting to the Director of Partner Marketing, this role will focus on executing integrated, multi-channel campaigns and events in collaboration with key strategic partners including agencies, global system integrators, technology partners, and cloud providers.
The ideal candidate brings a passion for collaboration, strong project management skills, and a desire to innovate while staying grounded in delivering results. Your creativity, attention to detail, and ability to foster strong relationships with both our partners and cross-functional teams within Braze will be key to success in this role.
- Develop global partner marketing strategy and plans for services and agency partners, aligned with Braze company objectives, partnership priorities, and market opportunities
- Collaborate closely with partners to create and execute joint go-to-market campaigns including co-branded content, web and digital activations that generate new business pipeline and build brand visibility
- Plan and execute partner-related events, sponsorships, and partner activations at 3rd party industry conferences, ensuring high-quality experiences and measurable ROI
- Serve as a partner champion and voice of our partners within Braze, working closely with global partnerships, marketing (field, industry, product, campaigns), global events, sales, and other internal teams to align messaging, campaign strategies, and program execution
- Continuously seek out new ideas and opportunities to enhance partner engagement and improve marketing performance, bringing creativity and strategic thinking to the role
- Measure and report demand generation metrics and partner marketing campaign performance, providing insights and recommendations to optimize future investments
- Travel to various markets and interface directly with partners, customers, and prospects to support lead generation efforts, including hands-on involvement in executing live programs
- Manage budget and resources effectively to maximize ROI and achieve business objectives
WHO YOU ARE
You have a proactive, growth mindset with the ability to take initiative and drive projects forward while effectively engaging and aligning partners and stakeholders along the way. You are always looking to learn and are seeking a role where you can make a significant impact.
- 5-8+ years of experience in areas of marketing, with 4 years in partner marketing or alliance management
- Experience at a B2B SaaS company and/or at Braze’s key technology or agency partners
- Experience with pipeline generation strategy and implementation, working closely with Partners, Partner account leadership, Sales and Field Marketing teams
- Highly developed interpersonal and communication skills to establish and maintain long-term relationships with peers, partners, customers, prospects, and influencers
- A self-starter with the ability to work independently and as part of a team
- Ability to juggle multiple, demanding tasks simultaneously and with accuracy
- High aptitude for looking at problems as opportunities and working cross-departmentally to create unique solutions to solve them
- Bachelor's degree required
For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $125,000 and $196,000/year, with an expected On Target Earnings (OTE) between $146,000 and $229,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.
#LI-Hybrid
WHAT WE OFFER
Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment.
From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as:
- Competitive compensation that may include equity
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefit plans covering medical, dental, vision, life, and disability
- Family services that include fertility benefits and equal paid parental leave
- Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
- A curated in-office employee experience, designed to foster community, team connections, and innovation
- Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
- Employee Resource Groups that provide supportive communities within Braze
- Collaborative, transparent, and fun culture recognized as a Great Place to Work®
ABOUT BRAZE
Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™. Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.
The company has been consistently recognized as a Leader in marketing technology by industry analysts, and was named a G2 “Best of Marketing and Digital Advertising Software Product” in 2026. Braze was also named a 2026 Best Places to Work by Built In, a 2025 America’s Greenest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.
The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.
BRAZE IS AN EQUAL OPPORTUNITY EMPLOYERAt Braze, we strive to create equitable growth and opportunities inside and outside the organization.
Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.
We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you.
OUR AI-POWERED BRAZE RECRUITMENT PROCESS
At Braze, we’re committed to a fair and transparent candidate experience. To help our recruitment teams focus on what matters most — the person behind each application — we use AI-assisted tools at certain stages of our recruitment process.
This includes using AI to analyze the experience, skills and qualifications in your application materials to help with screening and prioritizing candidates. Such screening may amount to a form of solely automated decision-making. We also use AI for administrative support, like scheduling and recording interviews and summarizing interview notes. Our recruiting teams remain responsible for all hiring decisions and are involved throughout the process.
Depending on where you are located, you may have the right to request further information about how AI is used in our recruitment process, to opt out of AI-assisted review, to request a manual review of any decision made or to contest a decision.
Please contact us at talentdata.privacy@braze.com for any requests or questions. To find out more about our hiring process, check out this page.
Notice Regarding Automated Employment Decision Tool (NYC Local Law 144)
Our use of AI during the application review process may include the use of automated employment decision tools. Pursuant to New York City Local Law 144, for roles based in New York City, or if you reside in New York City, you have the right to request an alternative selection process or a reasonable accommodation instead of AI-assisted review. Please submit any such request to our Talent Acquisition team at talentdata.privacy@braze.com promptly after applying. A summary of the most recent bias audit results for such tool is available here.
Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.
Technical Support Specialist
At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.
We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.
To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.
Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.
If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.
WHAT YOU’LL DO
As a Technical Support Specialist, you will be a vital member of our Global Customer Support organization—serving as a trusted product expert, primary point of contact for inbound questions and owner of complex technical cases. You’ll diagnose and fix issues, answer product questions, and guide best practices, ensuring fast, accurate help and a great customer experience.
Your responsibilities will include:
- Owning customer inquiries end-to-end (how-to questions, technical break-fix issues, integration/configuration help, and best practice guidance), providing timely, insightful, and technically sound resolutions and suggestions.
- Becoming a trusted product expert—mastering the dashboard, integrations, troubleshooting steps, and best practices
- Driving increased product adoption by enabling customers to effectively utilize the platform and achieve their desired outcomes.
- Collaborating effectively with your own team members, Customer Success, Account Managers, Product and Engineering, and other cross-functional teams to deliver seamless customer experiences.
- Proactively identifying opportunities to enhance customer satisfaction and drive product adoption.
- Contributing to process improvements and internal enablement while actively documenting and sharing knowledge to elevate teammates and customers.
Please note this job description does not cover every duty you may need to undertake; you may be asked by your manager to handle other reasonable responsibilities commensurate with the role.
WHAT YOU HAVE
- 2–3 years of experience supporting technical products, ideally in SaaS or mobile application environments.
- A degree from an accredited college or university, a technical boot camp certification, or equivalent practical experience.
- Proficiency with case management tools (e.g., Salesforce, Zendesk) for efficient inquiry management and resolution.
- Hands-on experience with HTML, CSS, APIs, and/or SQL
- Experience with tools such as Postman, Snowflake, and/or Kibana is a plus.
- Domain knowledge of two or more: SaaS, Mobile Technology, APIs, Marketing Automation, Direct Marketing, Marketing Analytics, and/or basic programming.
- Strong written and verbal communication skills in English
WHO YOU ARE
- An excellent communicator with a customer-centric attitude with the ability to translate complex concepts into clear, understandable language for diverse audiences.
- Analytical, curious, and resourceful with strong troubleshooting and problem-solving capabilities
- Passionate about helping customers and resolving issues efficiently and effectively.
- Skilled at managing and prioritizing a high volume of inquiries and escalations; resilient and calm under pressure in fast-paced, time-sensitive situations.
- Able to synthesize complex technical concepts and communicate them clearly to diverse audiences
- Adaptable to fast-paced, high-volume environments with shifting priorities while being able to multitask and maintain performance under pressure.
- A proactive problem solver with a strong sense of intellectual curiosity, who thrives in collaborative team settings to tackle challenges.
For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $64,000 and $100,000/year, with an expected On Target Earnings (OTE) between $72,000 and $112,000/year (including bonus or commission).Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.
#LI-Hybrid
WHAT WE OFFER
Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment.
From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as:
- Competitive compensation that may include equity
- Retirement and Employee Stock Purchase Plans
- Flexible paid time off
- Comprehensive benefit plans covering medical, dental, vision, life, and disability
- Family services that include fertility benefits and equal paid parental leave
- Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
- A curated in-office employee experience, designed to foster community, team connections, and innovation
- Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
- Employee Resource Groups that provide supportive communities within Braze
- Collaborative, transparent, and fun culture recognized as a Great Place to Work®
ABOUT BRAZE
Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™. Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences.
The company has been consistently recognized as a Leader in marketing technology by industry analysts, and was named a G2 “Best of Marketing and Digital Advertising Software Product” in 2026. Braze was also named a 2026 Best Places to Work by Built In, a 2025 America’s Greenest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology™ by Great Place To Work®. Braze is also proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore.
The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo.
BRAZE IS AN EQUAL OPPORTUNITY EMPLOYERAt Braze, we strive to create equitable growth and opportunities inside and outside the organization.
Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.
We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you.
OUR AI-POWERED BRAZE RECRUITMENT PROCESS
At Braze, we’re committed to a fair and transparent candidate experience. To help our recruitment teams focus on what matters most — the person behind each application — we use AI-assisted tools at certain stages of our recruitment process.
This includes using AI to analyze the experience, skills and qualifications in your application materials to help with screening and prioritizing candidates. Such screening may amount to a form of solely automated decision-making. We also use AI for administrative support, like scheduling and recording interviews and summarizing interview notes. Our recruiting teams remain responsible for all hiring decisions and are involved throughout the process.
Depending on where you are located, you may have the right to request further information about how AI is used in our recruitment process, to opt out of AI-assisted review, to request a manual review of any decision made or to contest a decision.
Please contact us at talentdata.privacy@braze.com for any requests or questions. To find out more about our hiring process, check out this page.
Notice Regarding Automated Employment Decision Tool (NYC Local Law 144)
Our use of AI during the application review process may include the use of automated employment decision tools. Pursuant to New York City Local Law 144, for roles based in New York City, or if you reside in New York City, you have the right to request an alternative selection process or a reasonable accommodation instead of AI-assisted review. Please submit any such request to our Talent Acquisition team at talentdata.privacy@braze.com promptly after applying. A summary of the most recent bias audit results for such tool is available here.
Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.
The full posting opens here — pay, setting and the full description, without leaving the list.