Love being out in the community, public speaking, and making a real difference in the lives of kids and families? Brightline is looking for a high-energy, autonomous Community Outreach & Events Lead to be the face of our BrightLife Kids program in Southern California! If you thrive on building deep local partnerships, commanding a room, and advocating for youth mental health, we want you on the ground with us!

In this role, you have the exciting opportunity to be a critical part in advancing the mission of the partnership with Brightline and the . The State of California selected Brightline — out of more than 450 vendors — to provide free virtual behavioral health services to families with children ages 0–12. This program, , launched January 1, 2024, and offers a modern, easy-to-use digital experience with live coaching, personalized resources, parent peer communities, and local referrals — all at no cost to families or the community.

As a Community Engagement Lead, you will be driving the adoption of BrightLife Kids across complex community ecosystems. This is a high-autonomy role designed for a professional who thrives on building high-level partnerships and influencing public health strategy. You won't just execute an established plan; you will proactively identify opportunities, contribute to program design, and serve as a primary thought partner to senior external stakeholders. You will also spend time out in the field, interacting directly with families and communities looking for behavioral health support.

Explore our impact:

• Website:

• Instagram:

• LinkedIn:

Responsibilities:

Strategic Marketing and Partnership Strategy:

• Develop comprehensive outreach and marketing strategies tailored to the specific demographics, cultures, and ethnicities of the target county.

• Create a partnership strategy that fosters mutual referrals, positioning BrightLife Kids as a valuable resource within the community.

• Build and nurture long-term relationships with senior external partners, including county health officials, school district leadership, and executive directors of major community-based organizations

• Operate with significant autonomy, managing a regional portfolio and presenting comprehensive updates and strategic recommendations at key milestones.

Community Outreach and Engagement/Health Education/Health Promotion:

• Develop and adapt outreach and marketing strategies that span diverse and complex ecosystems, ensuring programs resonate across multiple stakeholder types

• Proactively identify service gaps and market opportunities; contribute to the design of new assets and engagement tactics

• Leverage existing networks and research methods to identify contacts within the target county, utilizing platforms such as Google, LinkedIn, and school district websites.

• Navigate and persuade varied audiences—from grassroots community groups to executive-level public health boards and School and Office of Education Boards —to align on shared goals for child mental well-being.

Field Marketing and Event Participation:

• Lead and participate in high-visibility activation in-person events, online webinars, and school fairs, acting as a respected advocate for the BrightLife Kids mission.

• Provide informative materials and engaging discussions to educate parents about the importance of child mental well-being and the services offered by BrightLife Kids.

• Distribute branded swag and conduct webinars or in-person sessions to increase awareness and engagement.

Performance Tracking and Reporting:

• Track key metrics related to outreach, engagement, and conversion rates.

• Regularly report progress, insights, and recommendations to manager, marketing team and upper management to inform decision-making and optimize strategies.

• Leverage Salesforce as primary CRM tool

Collaborative Improvement:

• Continuously gather insights from engagement efforts and incorporate feedback to quickly enhance outreach and marketing strategies.

• Identify opportunities for new assets and content to address evolving needs, particularly in nurturing long-term relationships.

Requirements:

• Minimum of 5 years of relevant professional experience in community engagement, public health, health promotion, or a related field

• Proven experience with Salesforce or similar CRM tools to manage a partnership pipeline and track outreach performance.

• Demonstrated ability to operate independently, manage complex projects, and lead initiatives with minimal day-to-day managerial oversight

• Bilingual proficiency in Spanish - preferred

• A deep understanding of communication strategies and proven expertise in engaging specific demographics, cultures, and ethnicities.

• Experience navigating public and community health and school-based systems to build programs and gain adoption within the community

• Excited to be recognized as a respected advocate for child mental well-being within the community.

• Experience in cold outreach, relationship building, and developing high-touch nurture campaigns.

• Proficiency in utilizing online platforms and research methods to source contacts and gather relevant information.

• Strong organizational skills and the ability to track and report on performance metrics and use data to inform decisions.

• Excellent interpersonal and communication skills, both written and verbal.

• Comfortable with public speaking and event participation.

• Demonstrates a proactive growth mindset and high level of agility, with a proven ability to pivot quickly in a fast-paced environment and embrace feedback

• Knowledge of pediatric mental health, early childhood development, public or community health, community needs and related services is a plus.

• Must be based in California and have reliable transportation

• This role often requires evening and weekend hours

• Must be able to lift up to 25 lbs, able to stand extended periods (4–6 hours), and attend outdoors in-person events and conferences in various weather conditions

We offer several benefits, perks, and stipends:

• Medical, Dental, Vision, Long-Term Disability, Life Insurance, Flexible Spending Account, and 401k

• 14 Company Holidays, paid time off, paid sick days, parental leave

• Health and Wellness Stipend and Professional Development Reimbursement
  At Brightline we have built a total rewards philosophy that includes fair, equitable, competitive, geo-based compensation that is performance and potential based. Our strategy is based on robust market research, including external advisory specializing in national compensation, and thoughtful input from every level of our organization. It is a combination of a cash salary, equity, benefits, wellbeing, and opportunity. In compliance with the Equal Pay for Equal Work Act, the annual base salary range for applicants is $78,000-$90,000 + performance bonuses. If your salary expectations fall outside this range but you are deeply passionate about this mission, we still encourage you to apply and share your targets within the application.

Our Commitment to Building a Diverse, Equitable, and Inclusive Workforce

At Brightline, we believe that Diversity, Equity, Inclusion, and Belonging are essential to the foundation upon which our mission is built. We are committed to:

• building a future where all families can access inclusive, high-quality care

• creating an environment that encourages our employees to show up authentically, reach their highest potential, and have an equal opportunity to thrive

• systematically evaluating and improving our inherent beliefs, observed behaviors, structures, and systems

• ensuring that every employee, candidate, client, and family we serve is valued and respected

About Brightline

Brightline is a therapy and psychiatry practice that delivers expert pediatric, teen, and parental mental health care to families and kids up to age 18. Brightline’s virtual and in-person outpatient services include diagnostic evaluation, therapy, psychiatry services (e.g. medication management), and psychological testing (to assess learning differences, school readiness, executive functioning difficulties [e.g. ADHD], and autism). In addition to Brightline’s generalized support, we offer focused programs including those that support anxiety, obsessive compulsive disorders, ADHD, and disruptive behaviors. Founded in 2019, Brightline has delivered care to tens of thousands of families with . We’ve been nationally recognized for clinical excellence and innovation for several years — recent awards include the Fast Company 50 Most Innovative Companies (2022) and Behavioral Health Business Companies to Watch Award (2024). Brightline is based in Palo Alto and is backed by investors including Boston Children’s Hospital, Northwell Health, Blue Cross Blue Shield of Massachusetts, Google Ventures, KKR, and Oak HC/FT.

Welcome to Brightline! We are searching for a stellar Member Support Specialist who will support our Brightline members with signing up, scheduling, billing and any other administrative help they need. You will be joining a small, but mighty team at the cusp of an exciting growth phase, and be integral in helping us provide great support to every member who accesses our services.

Responsibilities:

• Conducting first phone calls with new members to assess fit for Brightline services

• Scheduling appointments for members

• Ensuring member paperwork has been completed

• Supporting Providers with a variety of administrative tasks

• Answering all admin-related questions between sessions

• Conducting eligibility checks, filing claims, and collecting member payment

• Keeping our internal software tool for the Member Support team ultra-organized

• Identifying ways to delight our members, ease the workday for our clinical team, and overall improve our operational processes as we scale

This position is fully remote with a 8am - 5pm EST schedule (Monday to Friday)

Requirements:

• A passion for our mission to redefine behavioral health for children and their families.

• A desire to create a one-of-a-kind member experience and a background in providing excellent customer service.

• The drive to be part of building something new - to work hard, to be your best self and to change the lives of our families.

• Comfort with a wide variety of technology including email, EHR, scheduling tools and more. Most of our systems are designed with you in mind, so you’ll thrive if you can learn them quickly and provide feedback on how to make them better.

• Excellent communication skills (written and verbal) and organization skills.

• Ability to revel in the details and commitment to following through on all tasks, simple and complex.

• Previous experience managing a medical office and/or familiarity with insurance billing are a bonus.

• Spanish-speaking

We offer several benefits, perks, and stipends:

• Medical, Dental, Vision, Long-Term Disability, Life Insurance, Flexible Spending Account, and 401k

• 12 Company Holidays, Time Off, Parental Leave

• Health and Wellness Stipend, Home Office Reimbursement and Professional Development Reimbursement

At Brightline we have built a total rewards philosophy that includes fair, equitable, competitive, geo-based compensation that is performance and potential based. Our strategy is based on robust market research, including external advisory specializing in national compensation, and thoughtful input from every level of our organization. It is a combination of a cash salary, equity, benefits, wellbeing, and opportunity. In compliance with the Equal Pay for Equal Work Act, the base hourly range for applicants is $21-$25.

Our Commitment to Building a Diverse, Equitable, and Inclusive Workforce

At Brightline, we believe that Diversity, Equity, Inclusion, and Belonging are essential to the foundation upon which our mission is built. We are committed to:

• building a future where all families can access inclusive, high-quality care

• creating an environment that encourages our employees to show up authentically, reach their highest potential, and have an equal opportunity to thrive

• systematically evaluating and improving our inherent beliefs, observed behaviors, structures, and systems

• ensuring that every employee, candidate, client, and family we serve is valued and respected

About Brightline

Brightline is a therapy and psychiatry practice that delivers expert pediatric, teen, and parental mental health care to families and kids up to age 18. Brightline’s virtual and in-person outpatient services include diagnostic evaluation, therapy, psychiatry services (e.g. medication management), and psychological testing (to assess learning differences, school readiness, executive functioning difficulties [e.g. ADHD], and autism). In addition to Brightline’s generalized support, we offer focused programs including those that support anxiety, obsessive compulsive disorders, ADHD, and disruptive behaviors. Founded in 2019, Brightline has delivered care to tens of thousands of families with . We’ve been nationally recognized for clinical excellence and innovation for several years — recent awards include the Fast Company 50 Most Innovative Companies (2022) and Behavioral Health Business Companies to Watch Award (2024). Brightline is based in Palo Alto and is backed by investors including Boston Children’s Hospital, Northwell Health, Blue Cross Blue Shield of Massachusetts, Google Ventures, KKR, and Oak HC/FT.

Welcome to Brightline! We are searching for a stellar full-time (40 hours/week) Clinic Coordinator to join our team. In this role, you will play a critical part in establishing trust with our patients, supporting clinicians, and ensuring smooth day-to-day clinic operations. You’ll be a key point of connection for families and providers alike - handling admissions calls, scheduling, inventory management, and other essential administrative functions.

You’ll also help foster a positive office culture, build systems, and incorporate clinician feedback to support providers in the life-changing work they do. This is an exciting opportunity to join a small, brand-new clinic with a mighty team during a pivotal growth phase. Your work will be integral to delivering exceptional support to every member who accesses our services.

This is a fully in-person role at our Long Island (Lake Success) clinic location. Hours are 9am-6pm (EST), with potential rotational weekend coverage (e.g., every other Saturday).

Responsibilities:

• Oversee daily clinic operations from big-picture coordination to day-to-day details, including opening and closing duties and general office upkeep

• Proactively identify opportunities to delight members, reduce administrative burden for clinicians, and improve operational processes as we scale

• Serve as the first point of contact for patients and families, warmly welcoming them to the clinic and checking patients in for visits

• Schedule initial and ongoing appointments for members

• Ensure a seamless patient experience by confirming completion of required paperwork and supporting ongoing scheduling needs

• Provide care coordination support, including communication with PCPs, teachers, and other providers; managing referrals, records requests, and case updates to ensure timely follow-through for families

• Conduct insurance eligibility checks; handle billing, payment inquiries, and collections; and assist clinicians with prior authorizations as needed

• Support in-person and virtual appointments with a range of administrative tasks supporting across Brightline clinics & virtual care settings

• Maintain a welcoming, well-functioning clinic environment, including general upkeep, light décor for special occasions, and coordination with building management and external vendors

• Manage office operations and resources, including office and testing inventory, supply ordering and deliveries, and support in management of the office budget

• Participate in and support special projects across clinics focused on improving the patient and provider experience, as well as other special projects as assigned.

• Support marketing or outreach efforts as needed (e.g., school fairs, pediatric office drop-offs, community events, community calls), representing the clinic professionally

Requirements:

• 3+ years of experience in administrative, operations, or healthcare roles, with a proven track record of operating with high autonomy, staying exceptionally organized, and executing with high expectations.

• A passion for our mission to redefine behavioral health for children and their families

• A strong desire to create a standout patient experience, with a background in excellent customer service

• A genuine commitment to supporting clinicians in their life-changing work

• Enthusiasm for building something new and the drive to work hard, grow, and make a meaningful impact for families

• Comfort with a wide range of technologies, including email, EHRs, and scheduling tools, and confidence learning new systems quickly and providing thoughtful feedback

• Excellent written and verbal communication skills and a warm, welcoming presence with families

• Strong attention to detail and a commitment to following through on tasks, both simple and complex

• Exceptional organizational skills, flexibility, and the ability to prioritize effectively day to day

• A love of contributing to a thriving office and company culture

• A bias for action, responding quickly and taking ownership

• A “nothing is too big, nothing is too small” mindset

Preferred Qualifications (Not Required):

• Previous experience in a medical office and/or familiarity with insurance billing.

• Basic project management experience or exposure to coordinating project workflows.

• Proficiency with Microsoft Excel (e.g., managing data spreadsheets, basic formulas).

Benefits and Perks

• Health Coverage: Medical, dental, and vision insurance, plus life and long term disability coverage and a flexible spending account (FSA)

• Time Off: Paid time off, paid sick time, 12 paid holidays, and paid parental leave

• Financial Wellness: 401(k)*

• Stipends and Reimbursements: Health and wellness stipend, professional development reimbursement, commuter benefits, and cell phone and internet reimbursement.

• Work Environment: A collaborative, clinician-led culture that fosters connection, support, and community

At Brightline we have built a total rewards philosophy that includes fair, equitable, competitive, geo-based compensation that is performance and potential based. Our strategy is based on robust market research, including external advisory specializing in national compensation, and thoughtful input from every level of our organization. It is a combination of salary, benefits, wellbeing, and opportunity. In compliance with the Equal Pay for Equal Work Act, the annual base hourly range for applicants is $25-$29.

Our Commitment to Building a Diverse, Equitable, and Inclusive Workforce

At Brightline, we believe that Diversity, Equity, Inclusion, and Belonging are essential to the foundation upon which our mission is built. We are committed to:

• building a future where all families can access inclusive, high-quality care

• creating an environment that encourages our employees to show up authentically, reach their highest potential, and have an equal opportunity to thrive

• systematically evaluating and improving our inherent beliefs, observed behaviors, structures, and systems

• ensuring that every employee, candidate, client, and family we serve is valued and respected

About Brightline

Brightline is a therapy and psychiatry practice that delivers expert pediatric, teen, and parental mental health care to families and kids up to age 18. Brightline’s virtual and in-person outpatient services include diagnostic evaluation, therapy, psychiatry services (e.g. medication management), and psychological testing (to assess learning differences, school readiness, executive functioning difficulties [e.g. ADHD], and autism). In addition to Brightline’s generalized support, we offer focused programs including those that support anxiety, obsessive compulsive disorders, ADHD, and disruptive behaviors. Founded in 2019, Brightline has delivered care to tens of thousands of families with . We’ve been nationally recognized for clinical excellence and innovation for several years — recent awards include the Fast Company 50 Most Innovative Companies (2022) and Behavioral Health Business Companies to Watch Award (2024). Brightline is based in Palo Alto and is backed by investors including Boston Children’s Hospital, Northwell Health, Blue Cross Blue Shield of Massachusetts, Google Ventures, KKR, and Oak HC/FT.

Brightline is redefining what pediatric behavioral health care looks like for families across the country. None of that reach matters if a provider cannot legally practice or a payer will not pay the claim. As Manager, Licensing & Credentialing, you own the machinery that keeps every provider licensed, enrolled, and revenue-ready across every state and every payer network Brightline works with. This is a remote role with no direct reports, and it is designed as a high-level individual contributor position.

Why This Role

This is the role where precision becomes something families actually feel. Every provider you get licensed and credentialed faster is a family that gets care sooner, and every payer relationship you strengthen is revenue Brightline has already earned finally landing where it belongs. You will own the licensing vendor relationship and its budget, direct how that vendor performs rather than simply tracking it, and run payer credentialing end to end. You will keep every roster airtight and turn slow enrollments into fast ones through relationships you build yourself. You will sit at the table with Contracting, Revenue Cycle, Compliance, Clinical Operations, and Legal, representing this function as someone leadership counts on for answers. And you will own the metrics that prove it is all working, while designing the processes that let this function scale as Brightline continues to grow. If you want a role where precision is the whole point and the impact is easy to see, this is it.

Responsibilities

Licensing Management

• Own the CertifyOS vendor relationship, including budget accountability and renewal negotiations.

• Direct the day-to-day work CertifyOS performs on Brightline's behalf and hold the vendor accountable to defined service levels.

• Oversee all provider licensing and license renewals across multiple states.

• Ensure timely submission, tracking, and renewal of provider licenses.

• Monitor vendor performance against established service level agreements (SLAs).

• Partner with internal stakeholders to ensure providers are licensed before scheduled start dates.

• Identify opportunities to improve licensing workflows through automation and process optimization.

• Maintain accurate licensing records and ensure compliance with all state licensing board requirements.

Provider Credentialing

• Manage all commercial, Medicaid, and managed Medicaid payer credentialing activities.

• Personally oversee provider enrollment, re-credentialing, and payer applications from submission through approval.

• Track credentialing status and proactively resolve enrollment delays.

• Ensure providers are credentialed and billable prior to delivering patient care whenever possible.

• Maintain complete and accurate credentialing documentation.

• Monitor re-credentialing timelines to prevent credentialing lapses.

Payer Roster Management

• Own payer roster management across all contracted health plans.

• Ensure provider roster submissions are accurate, timely, and synchronized with payer systems.

• Coordinate provider additions, terminations, demographic updates, tax ID changes, and location updates with contracted payers.

• Perform routine payer roster audits to identify and correct discrepancies.

• Partner with Revenue Cycle teams to resolve billing issues resulting from roster inaccuracies.

• Establish standardized processes for roster maintenance as the organization scales.

Payer Relationship Management

• Develop and maintain strong relationships with commercial and government payer credentialing representatives.

• Lead recurring monthly payer operational meetings focused on credentialing escalations, enrollment turnaround times, provider roster accuracy, re-credentialing performance, and process improvement opportunities.

• Serve as the organization's primary escalation point for payer credentialing issues.

• Represent the licensing and credentialing function in cross-functional forums with Contracting, Revenue Cycle, Compliance, Clinical Operations, and Legal, speaking for the function's priorities and status rather than simply coordinating within it.

• Partner closely with those teams to resolve payer related issues impacting provider enrollment.

Delegated Credentialing

• Support the development of delegated credentialing programs with contracted payers.

• Collaborate with Compliance and Quality teams to ensure delegated credentialing requirements are met.

• Coordinate payer audits and maintain audit readiness.

Accountability and Scale

• Own and report on the core metrics that define whether the function is working, including days to credential, license renewal on-time rate, and payer roster accuracy rate.

• Define the processes, documentation, and workflows this function runs on today, built so they hold up as provider volume, state coverage, and payer relationships continue to scale.

• Bring metric trends and process gaps to leadership proactively, rather than only when an issue has already caused a delay.

Requirements:

• Bachelor's degree or equivalent combination of education and experience.

• 5+ years of provider licensing and payer credentialing experience.

• Strong understanding of CAQH, NPPES, PECOS, Medicare enrollment, Medicaid enrollment, and commercial payer credentialing.

• Excellent communication, negotiation, and relationship management skills.

• Strong problem-solving and escalation management abilities.

• Ability to manage multiple priorities while maintaining exceptional attention to detail.

• Experience leading cross-functional initiatives that improve operational performance.

• Experience managing multi-state provider licensing

• Experience managing vendor relationships and delegated credentialing programs.

  • Experience working with CertifyOS or similar credentialing software preferred.

• Preferred experience with:

  • Credentialing providers through commercial and Medicaid payers

  • Managing payer roster submissions and provider directory accuracy.

We offer several benefits, perks, and stipends:

• Medical, Dental, Vision, Long-Term Disability, Life Insurance, Flexible Spending Account, and 401k

• 12 Company Holidays + Floating Holidays, Holiday Shutdown, Flexible Time Off, Parental Leave

• Health and Wellness Stipend, Home Office Reimbursement and Professional Development Reimbursement

• Stock Options

At Brightline we have built a total rewards philosophy that includes fair, equitable, competitive, geo-based compensation that is performance and potential based. Our strategy is based on robust market research, including external advisory specializing in national compensation, and thoughtful input from every level of our organization. It is a combination of a cash salary, equity, benefits, wellbeing, and opportunity. In compliance with the Equal Pay for Equal Work Act, the annual base salary range for applicants is $80,000 - 90,000.

Our Commitment to Building a Diverse, Equitable, and Inclusive Workforce

At Brightline, we believe that Diversity, Equity, Inclusion, and Belonging are essential to the foundation upon which our mission is built. We are committed to:

• building a future where all families can access inclusive, high-quality care

• creating an environment that encourages our employees to show up authentically, reach their highest potential, and have an equal opportunity to thrive

• systematically evaluating and improving our inherent beliefs, observed behaviors, structures, and systems

• ensuring that every employee, candidate, client, and family we serve is valued and respected

About Brightline

Brightline is a therapy and psychiatry practice that delivers expert pediatric, teen, and parental mental health care to families and kids up to age 18. Brightline’s virtual and in-person outpatient services include diagnostic evaluation, therapy, psychiatry services (e.g. medication management), and psychological testing (to assess learning differences, school readiness, executive functioning difficulties [e.g. ADHD], and autism). In addition to Brightline’s generalized support, we offer focused programs including those that support anxiety, obsessive compulsive disorders, ADHD, and disruptive behaviors. Founded in 2019, Brightline has delivered care to tens of thousands of families with . We’ve been nationally recognized for clinical excellence and innovation for several years — recent awards include the Fast Company 50 Most Innovative Companies (2022) and Behavioral Health Business Companies to Watch Award (2024). Brightline is based in Palo Alto and is backed by investors including Boston Children’s Hospital, Northwell Health, Blue Cross Blue Shield of Massachusetts, Google Ventures, KKR, and Oak HC/FT.

Clinical Director - Milwaukee, WI

Hybrid - Up to 3-4 days/week on-site in Milwaukee clinics early on, with up to 20% travel to local market(s) | Must reside within daily commutable distance to Milwaukee, WI

Brightline is a premier national youth mental health provider, delivering high quality virtual and in person care to families when and where they need it.

Behind every Brightline clinic in Wisconsin is a family trusting us to get their child's care right. You're the clinical leader who provides the strategic leadership, vision, and oversight that makes sure we do, not for one clinic, but for an entire market of clinicians and the families they serve.

Why This Role

This is a rare chance to shape pediatric behavioral health across the Wisconsin market, not just a single clinic. As Brightline grows in Wisconsin, you'll be the clinical backbone of that expansion, building the team, the standards, and the culture that lets quality scale as fast as the business does.

Every day, your decisions will directly shape the care thousands of kids and families receive, from the therapist you hire, to the protocol you enforce, to the clinic you help launch. You won't just manage what exists. You'll build what's next.

You'll operate at the senior table, in true partnership with your market’s GM, with real influence over how Brightline's care model evolves nationally. National clinical and operations leadership will be behind you every step, so you can spend your energy on what only you can do, leading clinicians and setting the bar for care.

Responsibilities

Clinical Oversight

• Own the overall quality of clinical care across the market, auditing your direct reports' charts directly and overseeing how other managers evaluate their own teams.

• Partner cross functionally with Brightline leaders on the metrics that define clinic health, clinical quality and outcomes, operational P&L and utilization/capacity, people retention and development, and growth.

• Design and oversee peer consultation groups in partnership with the national clinical team, running weekly to biweekly sessions with an assigned group of clinicians.

• Report out on clinical, and clinician metrics, and own root cause analysis and solution execution when something's off, partnering with the national team on model or tooling fixes.

People Leadership

• Hire and develop the managers, therapists, and psychologists who will carry the market’s growth, with every hire meeting Brightline's clinical and cultural bar.

• Train every new hire on Brightline's clinical protocols, operational policies, and procedures, and hold the whole market to that standard with fidelity.

• Meet 1:1 with every direct report at least biweekly to review clinical care, documentation, caseload, productivity, engagement, and tool use, and hold managers to that same standard with their teams.

• Supervise pre licensed therapists as needed, including reviewing and co-signing clinical documentation.

• Give your clinical managers and supervisors the oversight they need to stay aligned and consistent across teams.

• Resolve concerns raised by members, clinic staff, or other stakeholders quickly and thoroughly.

• Hold your team compassionately accountable to performance expectations, using Brightline's tiered performance management practice, including PIPs and peer review, when needed.

• Assess your team's ongoing development and training needs in partnership with national clinical and care operations.

Patient Care

• Maintain a limited caseload, early on or as needed, not to exceed 60% of the time and shrinking as the market grows.

• Provide and oversee care, including psychological testing, therapy, and diagnostic evaluations, for youth facing anxiety, OCD, behavioral and impulse concerns, depression, trauma, and more.

• Deliver evidence based interventions, including CBT, ERP, PMT, DBT, HRT, and other empirically supported approaches.

• Conduct diagnostic evaluations and psychological testing for common youth concerns.

• Stay current on clinical research and hold yourself to the field's highest ethical standards.

Clinic Outreach, Marketing & Networking

• Partner with your market GM and Brightline's national marketing and community engagement team to build relationships with hospitals, pediatrician groups, payors, and schools.

• Lead community engagement efforts, such as speaking engagements at schools or medical offices, in collaboration with Brightline's corporate partners.

• Oversee outreach efforts led by other members of your clinic staff.

Requirements:

• A PhD or PsyD in Clinical Psychology, School Psychology, or a closely related field, required.

• An active psychologist license, with particular expertise in child and adolescent behavioral health evaluation, testing, and intervention.

• Based in the greater Milwaukee area (within a daily commutable distance) to support an in-clinic presence in Milwaukee 3–4 days per week early on to build culture and manage performance, along with up to 20% travel to other locations across the state.

• Experience leading clinical programs. You've served as an Executive Director, Market Clinic Director, Program Director, or in an equivalent role, building and leading programs of care and training teams of providers.

• Experience providing clinical supervision to associate level or post doctoral clinicians.

• Deep knowledge of the local, state, and federal regulations that govern this market.

• Preferred experience building teams and systems from the ground up in a startup or high growth environment.

• Strong analytical skills. You make data driven decisions and move fluently through dashboards and BI tools.

• Ability to influence cross functionally and act as a real thought partner to peers and centralized support leaders.

• Proven experience managing and developing a team, including hiring, coaching, and holding people accountable through formal performance processes when needed.

• Ability to communicate with clarity and warmth, in writing and in person, in ways that influence and inspire.

• Excellent time management and organizational skills without losing the details.

• Experience working in electronic health record (EHR) systems and standard workplace communication/project management tools (e.g., Slack, Asana, Google Workspace), with the ability to learn new platforms as Brightline's tech stack evolves.

• Flexibility to support varying clinic operational shift coverage (e.g., shifts ranging between 9am–5pm, 10am–6pm, 11am–7pm, and occasional Saturdays) based on market and clinic coverage needs.

Benefits, Perks & Stipends

We invest in our people with a comprehensive benefits package designed to support your health, your family, and your life outside of work:

• Health coverage: Medical, Dental, and Vision insurance, plus Long-Term Disability, Life Insurance, a Flexible Spending Account, and a 401(k)

• Time to recharge: 12 Company Holidays, Floating Holidays, and Paid Time Off — plus a company-wide Holiday Shutdown between Christmas and New Year's, so you can truly unplug knowing your teammates are offline too

• Growing your family: Parental Leave to be present for what matters most

• Perks & stipends: Health and Wellness Stipend, Home Office Reimbursement, License Maintenance Reimbursement, Commuter Benefits, and Professional Development Reimbursement to support how and where you do your best work

At Brightline we have built a total rewards philosophy that includes fair, equitable, competitive, geo-based compensation that is performance and potential based. Our strategy is based on robust market research, including external advisory specializing in national compensation, and thoughtful input from every level of our organization. It is a combination of a cash salary, equity, benefits, wellbeing, and opportunity. In compliance with the Equal Pay for Equal Work Act, the annual base salary range for applicants is $140,000 - $160,000.

Our Commitment to Building a Diverse, Equitable, and Inclusive Workforce

At Brightline, we believe that Diversity, Equity, Inclusion, and Belonging are essential to the foundation upon which our mission is built. We are committed to:

• building a future where all families can access inclusive, high-quality care

• creating an environment that encourages our employees to show up authentically, reach their highest potential, and have an equal opportunity to thrive

• systematically evaluating and improving our inherent beliefs, observed behaviors, structures, and systems

• ensuring that every employee, candidate, client, and family we serve is valued and respected

About Brightline

Brightline is a therapy and psychiatry practice that delivers expert pediatric, teen, and parental mental health care to families and kids up to age 18. Brightline’s virtual and in-person outpatient services include diagnostic evaluation, therapy, psychiatry services (e.g. medication management), and psychological testing (to assess learning differences, school readiness, executive functioning difficulties [e.g. ADHD], and autism). In addition to Brightline’s generalized support, we offer focused programs including those that support anxiety, obsessive compulsive disorders, ADHD, and disruptive behaviors. Founded in 2019, Brightline has delivered care to tens of thousands of families with . We’ve been nationally recognized for clinical excellence and innovation for several years — recent awards include the Fast Company 50 Most Innovative Companies (2022) and Behavioral Health Business Companies to Watch Award (2024). Brightline is based in Palo Alto and is backed by investors including Boston Children’s Hospital, Northwell Health, Blue Cross Blue Shield of Massachusetts, Google Ventures, KKR, and Oak HC/FT.