Candid Health is seeking experienced Account Executives to join our growing sales team as we scale our healthcare revenue cycle management solutions. As a Series D company, we're at a critical inflection point—expanding our reach with ambulatory practices and health systems across the country while building the sales infrastructure that will power our next phase of growth. This is a high impact, high visibility role that is key to Candid's continued success and will have direct alignment with our our go-to-market leadership team.

What you’ll be doing

• Drive new logo sales with traditional healthcare providers, managing several hundred accounts across ambulatory practices and health systems nationwide

• Qualify and close complex, multi-stakeholder strategic deals including high 6 and 7-figure enterprise opportunities

• Navigate complex healthcare provider organizations, building relationships with C-level executives and diverse stakeholder groups

• Lead coordinated deal strategy in partnership with Solutions Consultants, translating provider pain points into compelling business cases and tailored, outcomes-driven solutions.

• Operate as a core member of a cross-functional growth engine, ensuring field insights inform product, delivery, and GTM strategy while consistently exceeding pipeline, revenue, and growth targets.

Who you are

• You have 10+ years of experience selling complex enterprise B2B software.

• You have experience designing and executing sales, growth and/or business development strategies as either an early member of a startup team, or in an adaptive growth-oriented role in a larger institution.

• You have deep experience driving business development in a healthcare startup ecosystem, ideally within the Revenue Cycle Management space.

• You are fundamentally low-ego, you care more about outcomes than inputs, and embody operational excellence in your approach.

• You communicate exceptionally well, both in written and spoken modes.

• You are motivated by the prospect of overcoming the daunting challenges that will lay ahead in order to achieve our mission and goals as a team.

Pay Transparency

The estimated starting annual salary range for this position is $350,000 - $375,000. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. The listed range is a guideline from Pave data, and the actual base salary may be modified based on factors including job-related skills, experience/qualifications, interview performance, market data, etc. Total compensation for this position will also include equity, and employee benefits. Given Candid Health’s funding and size, we heavily value the potential upside from equity in our compensation package. Further note that Candid Health has minimal hierarchy and titles, but has broad ranges of experience represented within roles.

About the Role

The Revenue Cycle Management (RCM) Lead is a senior leader responsible for overseeing the full spectrum of revenue cycle operations across Candid Health's portfolio of clients. This role drives enterprise-wide financial performance, and operational excellence in billing, denial management & prevention, reconciliation, and payer relations. This senior leader is responsible for day-to-day management of the Candid RCM team, including being hands-on alongside billers. This person will also own cross-functional initiatives to optimize revenue cycle workflows, enhance data transparency, and support scalable growth aligned with Candid Health’s evolving business needs. This role will also represent Candid Health externally with customers, partners, payers, and internally as a mentor and leader of high-performing teams.

What You’ll Be Doing

• Hire, manage and lead high-performing onshore and offshore teams, responsible for delivering strong revenue cycle operations within billing, EDI, denial management, and payment posting for Candid’s portfolio of customers.

• Drive RCM KPIs and outcomes by getting into the details on specific claim-level and claim cohort level issues alongside Billers and Billing Leads (This position has a high degree of operational and tactical execution).

• Build & scale the department by creating and refining playbooks, standardized processes, and data management frameworks.

• Oversee customer portfolios by dynamically adjusting resourcing and priorities to ensure high-quality service delivery.

• Monitor key metrics to adjust resourcing and priorities, ensuring capacity aligns with fluctuating demand and new customer onboarding.

• Act as the primary point of contact for complex customer issues, providing expert consultation and decisive resolutions to maintain client trust in partnership with our Customer Strategy & Operations team.

• Partner closely with Customer Support and Customer Strategy & Operations teams to identify systemic customer issues and implement proactive long-term solutions.

• Set strategic direction on scaling the scope of operations for the growing RCM team.

Who You Are

• You have 8-12+ years of medical billing experience, including at least 2-3 years of experience building and leading large, high-performing teams to deliver key business outcomes in complex, dynamic environments.

  • Experience managing both onshore and offshore teams is preferred

• You have a strong track record of driving revenue outcomes & efficiencies for RCM functions

• You have strong analytical skills - you have a learning and investigative mindset and value those mindsets in others.

• You are capable of rolling up your sleeves at an operational and tactical level to drive results alongside your team.

• You approach RCM preventatively vs reactively - you have a mindset of using technology to prevent denials/rejections upstream.

• You have a wide range of experience across multiple specialties, multi-state billing, and telehealth billing.

• You have experience across a wide range of the revenue cycle: EDI Enrollments, Payment Posting and Reconciliation, Denial Resolution and Management, etc.

• You are a clear and concise communicator; you enjoy the challenge of explaining complicated ideas in simple terms, both in-person and in writing.

• You are motivated by and have a track record of building and maintaining relationships with senior executive customer stakeholders.

• Experience collaborating with product/engineering teams, go to market teams, customer execution and delivery teams.

Location

This position is open to all locations within the United States. For metropolitan areas where Candid Health has an office presence (New York City, San Francisco, or Denver) the expectation is that this role is in-person where our weekly schedule is 4 days in-office and 1 day working remotely. For candidates who reside outside of these metropolitan areas this position would be fully remote.

Pay Transparency

The estimated starting annual salary range for this position is $150,000 to $185,000 USD. The listed range is a guideline from data, and the actual base salary may be modified based on factors including job-related skills, experience/qualifications, interview performance, market data, etc. Total compensation for this position may also include equity, sales incentives (for sales roles), and employee benefits. Given Candid Health’s funding and size, we heavily value the potential upside from equity in our compensation package. Further note that Candid Health has minimal hierarchy and titles, but has broad ranges of experience represented within roles.

The Role:

You will be responsible for accurately and efficiently posting payments, adjustments, and denials to patient accounts. A strong understanding of various payer systems and medical billing practices is essential for success in this role.

What You’ll Be Doing:

Payment and Remittance Posting:

• Accurately post payments, adjustments, and denials from Explanation of Benefits (EOBs) and Electronic Remittance Advices (ERAs) to the appropriate patient accounts within the billing system.

• Identify, locate, and retrieve remittance information, including EOBs, from various payer-specific online portals (e.g., Availity, Change Healthcare, government payer sites) and internal queues to ensure all payments are posted in a timely manner.

• Ensure all transactions are balanced daily.

ERA and Claim Management:

• Proactively identify and resolve ERA gaps (electronic remittance files not matching expected receipts or claims) by investigating missing remittances, contacting payers, or manually posting payments as needed to maintain clean accounts receivable.

• Research and correct claims or posting errors that prevent claims from reconciling properly.

Who You Are:

• Minimum of 2-3 years of experience in medical billing, payment posting, or a similar RCM role.

• Proven experience navigating and extracting remittance data from major payer portals.

• Demonstrated experience with credit balance resolution and refund processing.

• Proficiency with medical billing software and Electronic Health Record (EHR) systems

• Expert-level understanding of EOBs, ERAs, CPT, ICD-10, and standard adjustment/denial codes.

• Exceptional data entry speed and accuracy.

• Strong analytical and problem-solving skills, particularly for reconciling complex accounts and identifying missing remit issues.

• Excellent organizational and time management abilities to handle high-volume processing.

• You are capable of rolling up your sleeves but can be flexible / resourceful to adapt to the ever changing needs of the business.

• You are a clear and concise communicator; you enjoy the challenge of explaining complicated ideas in simple terms, both in-person and in writing.

Pay Transparency

The estimated starting annual salary range for this position is $20-$24 USD per hour. The listed range is a guideline from Pave data, and the actual base salary may be modified based on factors including job-related skills, experience/qualifications, interview performance, market data, etc.

What You’ll Be Doing

• You’ll contact payers for medical claims status, followup denials, or partial payments

• You’ll obtain payer requirements for timely adjudication of claims

• You’ll file claims with appropriate documentation attached

• You’ll pursue, maintain, and communicate medical coverage/guideline changes/updates to our internal team and/or customers

• You’ll process all incoming and outgoing correspondence as assigned

• You’ll verify, adjust, and update Accounts Receivable (A/R) according to correspondence received from insurance company

• You’ll help facilitate communication on error and denial trends

• You’ll initiate the review/appeals process on disputed claims

• You’ll maintain partnerships with Candid’s Strategy & Operations team regarding customer accounts and claim trends

• You’ll maintain HIPAA guidelines 

Who You Are

• You have at least 2 years of experience in revenue cycle management (for medical billing or within healthcare/healthtech)

• You have knowledge of CPT and ICD-10

• You have an investigative mindset and you are comfortable running down problems and suggesting actions based on data

• You are a self starter 

• You take pride in your craft and enjoy maintaining a high quality bar, but also believe that “done is better than perfect” and have good intuition around which corners are okay to cut and which aren’t

• You have excellent oral and written communication skills

• You have effective multitasking skills

• You have a positive and cooperative attitude in working and communicating with individuals at all levels of the organization

Pay Transparency

The estimated starting annual salary range for this position is $20-$27 USD per hour. The listed range is a guideline from Pave data, and the actual base salary may be modified based on factors including job-related skills, experience/qualifications, interview performance, market data, etc.