At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. 🚀

Summary: You own the path from a new signup to a deeply engaged, paid workspace that runs on ClickUp and Brain². You build the self-serve onboarding and lifecycle systems (in-app and email) that meet users where they are, generate the right content at the right time based on their actual activity, and guide them into deeper product usage. You own conversion to paid: how paywalls appear and perform, when and how promos run, and what ultimately gets a workspace to upgrade. Your north star is driving users to realize the value of an AI-enabled ClickUp workspace. You think in systems, not campaigns. You use AI as your force multiplier to operate at a scale that would normally require a team.

This is not an enterprise customer nurturing role.

Responsibilities:

Self-Serve Onboarding & Lifecycle:

• Own the end-to-end self-serve onboarding experience: in-app flows, lifecycle emails, and product surface messaging that take a new signup from first session to deeply engaged workspace.

• Build trigger-based systems that respond to user activity in real time. A user who just created their first list gets different guidance than one who just invited their team. Every touchpoint is personalized based on what the user has actually done and what would be most useful to them next.

• Use AI to generate contextual content for users at the right moment: workspace templates, suggested workflows, feature education, and use-case-specific guidance, all driven by what they're actually doing in ClickUp.

• Master the timing, placement, and frequency of in-app and email interventions. Run rapid experiments to learn what drives deeper usage and what causes friction or fatigue.

Conversion to Paid:

• Own how free workspaces convert to paid plans. That means paywall design and copy, pricing page optimization, promo strategy, and understanding exactly which moments and behaviors make a workspace ready to buy.

• Design and run conversion experiments at 3-5x the velocity of a traditional marketer because you've built AI systems that handle the volume, not because you grind harder.

• Know which activation behaviors predict conversion and architect the onboarding experience to produce more of them.

Driving Brain² Adoption:

• You are the person who gets users to go deep with Brain² and get real value from it as quickly as possible after signup.

• Build the systems that surface Brain² at the right moment in a user's journey: when they're doing something manually that AI could do, when they're stuck, when they'd benefit from AI-generated content or automation.

• Own the metrics that prove users are getting value from AI-enabled workspaces and use those metrics to feed back into the onboarding and lifecycle systems.

Requirements:

• 7-10+ years in product/growth marketing with deep ownership of post-signup user journeys: onboarding, activation, conversion, and retention in self-serve SaaS

• Built lifecycle and in-app messaging systems from scratch inside a complex, multi-surface product (not a single-flow app) — can walk through how they navigated product depth without overwhelming new users

• Deep experience with conversion optimization: paywalls, pricing, promo strategy, and the experimentation that makes them work

• Data fluent: cohort analysis, activation metrics, conversion funnels, and behavioral segmentation

• Already operates at 3-5x output through AI-powered systems

How We'll Evaluate You:

• Show us a lifecycle or onboarding system you built end-to-end, with before/after numbers on activation or conversion. We want to know a bit about how you'd build this.

• Be a power user of a work management or productivity platform. We'll give you a real activation problem and you'll show us how you'd fix it.

• Walk us through how you'd take a user from "just signed up" to "deep in ClickUp, paying, and actively using Brain²."

Equal Opportunity Employer

ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Privacy Notice

ClickUp collects and processes personal data in accordance with applicable data protection laws. You can find further details by viewing our Global Candidate Privacy Notice.

If you are a Philippine Job Applicant, please also see our Philippine Data Privacy Notice for further details.

Visa Sponsorship

Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions.

Fraud Alert

ClickUp Talent Acquisition will only initiate contact via an @clickup.com email or through our official careers portal on clickup.com. We will never request fees, payments, or sensitive personal information. Please disregard any offers received outside these channels and report them to support@clickup.com.

AI Processing Notice

ClickUp may use artificial intelligence and machine learning technologies to help review and screen candidates' employment applications against role-related criteria. These tools support, but do not replace, human decision‑making. If you have questions or need an accommodation in the recruitment process, please contact us at AskPeople@ClickUp.com.

At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. 🚀

ClickUp is the all-in-one productivity platform that brings tasks, docs, chat, AI, and workflows together so teams can move faster with less friction. We’re hiring a Manager, Technical Account Management to lead a team supporting mid-market to enterprise customers across AMER. This role exists because our customers need a leader who can raise team execution, create clarity across onboarding, adoption, expansion, and renewal motions, and help translate customer complexity into repeatable, scalable outcomes.

The mission of this role is to lead a high-performing Technical Account Management team that helps customers realize fast value, deeper adoption, durable retention, and thoughtful expansion through a disciplined, data-driven, AI-augmented customer engagement motion.

What you’ll own

• Lead, coach, and develop a team of Technical Account Management / post-sales customer leaders supporting mid-market to enterprise accounts across AMER.

• Build a high-accountability operating rhythm with clear goals, performance expectations, coaching cadences, and KPI visibility across the team.

• Ensure strong execution of the customer engagement process across onboarding, adoption, expansion, and renewal-risk moments so customers get consistent, high-quality support.

• Use customer health signals, adoption data, renewal timing, and account context to help the team prioritize well, intervene early, and focus effort where it will have the greatest impact.

• Lead or contribute to renewal strategy reviews, deal reviews, and executive business reviews that connect customer activity to business value, retention, and growth.

• Partner closely with Sales, Professional Services, Solutions, Product, and other cross-functional teams to deliver a seamless customer experience and remove blockers quickly.

• Act as a voice of the customer internally by surfacing patterns, risks, feedback, and opportunities that should inform process improvements, product direction, and team playbooks.

• Help create clarity in a fast-changing environment by improving how the team operates, makes decisions, and scales customer coverage over time.

• Build and operationalize AI-driven workflows, agents, and automated playbooks that enable the team to cover more accounts at higher quality with less manual effort.

• Contribute domain expertise to scalable AI tools and processes that extend TAM best practices across the full customer base, not just individually managed accounts.

• Drive AI adoption within the team as a core performance expectation, ensuring every TAM leverages AI as a force multiplier in their day-to-day customer motions.

Required qualifications

• Significant experience in Customer Success, Technical Account Management, or a similar post-sales SaaS function, including experience managing high-performing customer-facing teams.

• Experience supporting mid-market and enterprise customers in a B2B SaaS environment where retention, adoption, expansion, and executive stakeholder management matter.

• Proven ability to coach teams through onboarding, value realization, renewal strategy, risk mitigation, and growth opportunities across a portfolio of accounts.

• Strong operational judgment, including comfort using health scores, adoption data, renewal timelines, and account signals to prioritize work and improve outcomes.

• Strong leadership, communication, and cross-functional collaboration skills, with the ability to influence both senior internal stakeholders and customer decision-makers.

• Clear ownership mindset, strong prioritization habits, and the ability to operate effectively in a fast-moving environment with shifting priorities.

• Ability to turn ambiguity into action by creating structure, reinforcing accountability, and helping teams execute consistently at scale.

• Demonstrated ability to integrate AI tooling into team workflows to improve speed, coverage, and customer outcomes.

• Willingness to actively contribute expertise toward building scalable AI-driven processes, not just consume existing tools.

Preferred qualifications

• Experience with work management, collaboration, CRM, customer success, or workflow platforms where product adoption and change management are central to customer value.

• Experience using tools such as Gainsight, Salesforce, or similar systems to manage account health, renewal planning, forecasting, and customer insights.

• Experience building or scaling post-sales processes, playbooks, or team operating models in a high-growth environment.

• Comfort leading executive business reviews, cross-functional account strategy conversations, and customer recovery plans for at-risk accounts.

• Experience building or deploying AI agents, automated playbooks, or intelligent workflow systems that reduce manual effort and improve customer coverage at scale.

Equal Opportunity Employer

ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Privacy Notice

ClickUp collects and processes personal data in accordance with applicable data protection laws. You can find further details by viewing our Global Candidate Privacy Notice.

If you are a Philippine Job Applicant, please also see our Philippine Data Privacy Notice for further details.

Visa Sponsorship

Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions.

Fraud Alert

ClickUp Talent Acquisition will only initiate contact via an @clickup.com email or through our official careers portal on clickup.com. We will never request fees, payments, or sensitive personal information. Please disregard any offers received outside these channels and report them to support@clickup.com.

AI Processing Notice

ClickUp may use artificial intelligence and machine learning technologies to help review and screen candidates' employment applications against role-related criteria. These tools support, but do not replace, human decision‑making. If you have questions or need an accommodation in the recruitment process, please contact us at AskPeople@ClickUp.com.

At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. 🚀

The Mission

The Foundry is ClickUp's internal AI innovation lab — embedded inside GTM Systems and accountable for turning AI capabilities into production-grade, internally deployed products that make every GTM function faster and smarter. We build the infrastructure that powers AI-first work across Sales, Marketing, Post-Sales, and Revenue Operations.

As the Senior Software Engineer on this team you will own the technical delivery of our MCP server platform, agent orchestration layer, and internal tooling — shipping production systems used daily by hundreds of ClickUp employees, and scaling your own throughput by treating AI tools as first-class engineering collaborators.

What You'll Own

MCP Server Platform

• Design, build, and operate Model Context Protocol servers that expose CRM, ticketing, analytics, and communication data to AI agents across the GTM stack

• Implement Okta PKCE authentication flows and RBAC policy enforcement so agents access only the data they're authorized to touch

• Maintain deployment infrastructure on AWS (Bedrock, Lambda, ECS, API Gateway) and contribute to GCP workloads where applicable

• Own observability: structured logging, distributed tracing, latency SLOs, and on-call runbooks for every production server

Agent Orchestration & AI-Native Products

• Build and maintain multi-step autonomous agents that execute end-to-end GTM workflows — lead qualification, deal room assembly, onboarding automation, support triage, and more

• Architect prompt engineering frameworks, tool-call schemas, and agent evaluation harnesses that make AI behavior predictable and auditable

• Integrate with LLM providers (Anthropic, OpenAI, AWS Bedrock AgentCore) and maintain version-pinned, cost-tracked model configurations

• Deliver AI-powered internal applications (web apps, CLI tools, Slack integrations) that non-technical GTM stakeholders use without friction

GTM Platform Engineering

• Own full-stack feature delivery across TypeScript/Node.js backends and React/TypeScript frontends for internal tooling

• Write Python automation scripts, ETL pipelines, and data transformation layers that feed GTM analytics and AI context

• Collaborate with Systems Engineering and GTM Engineering teams on cross-cutting API standards, data contracts, and integration patterns

• Conduct code reviews, establish engineering standards, and actively mentor junior engineers toward higher leverage

AI-Native Development Practice

• Use AI coding assistants (Claude, Cursor, GitHub Copilot) as primary engineering accelerators — not supplements — to ship at a pace that punches above a single engineer's weight

• Document AI usage patterns, prompt templates, and agentic workflows so the team's collective throughput compounds

• Stay current on MCP protocol evolution, agent frameworks (LangGraph, CrewAI, custom), and emerging LLM capabilities; bring back what matters

Required Qualifications

• 5+ years of professional software engineering experience with production systems

• Expert-level TypeScript and Node.js — idiomatic, typed, testable server-side code

• Strong Python — automation scripts, data pipelines, and scripting for AI/ML tooling

• Meaningful AWS deployment experience: Lambda, Bedrock, ECS/Fargate, API Gateway, IAM, Secrets Manager, CloudWatch

• Demonstrated experience integrating with LLM APIs (OpenAI, Anthropic, AWS Bedrock, or equivalent) and shipping AI-powered features to real users

• Solid foundation in REST API design, OAuth 2.0 / OIDC authentication, and secure credential management

• Experience with CI/CD pipelines, infrastructure-as-code (Terraform, CDK, or SAM), and cloud cost awareness

• Clear written communication: design docs, ADRs, and runbooks that others actually read

• Track record of using AI tools (LLM assistants, copilots, agentic workflows) as a genuine productivity multiplier — not a gimmick

Strongly Preferred

• Hands-on experience with MCP (Model Context Protocol) — building servers, defining tool schemas, or operating multi-server agent environments

• GCP experience (Cloud Run, BigQuery, Cloud Functions) to complement AWS work

• Salesforce, HubSpot, or other CRM API integration work — understanding GTM data models is a significant advantage

• React or Next.js front-end capability to ship internal dashboards and tooling without hand-offs

• Familiarity with agent orchestration frameworks: LangGraph, AutoGen, CrewAI, or custom orchestration patterns

• Experience in a GTM Systems, RevOps, or Sales Engineering context

• Okta / identity provider integration work (PKCE flows, SCIM, token management)

How We Operate

The Foundry runs on three principles that every team member is expected to embody:

• Ownership — You own the full lifecycle of what you build: design, delivery, observability, and iteration. We don't have a separate ops hand-off.

• Velocity — We ship to production in days, not quarters. AI tools are how we maintain that pace without sacrificing quality.

• Atomicity — Every deliverable is a discrete, composable unit — an MCP server, an agent, an API. Nothing we build requires everything else to work.

Who Thrives Here

This role is a strong fit if you are genuinely excited to work at the intersection of AI infrastructure and internal product — not just as a user of AI, but as someone building the layer that makes AI useful for an entire go-to-market organization. You are comfortable with ambiguity, you default to shipping, and you see every piece of internal tooling as a product that deserves operational discipline.

This role is not a fit if you need heavily defined requirements before starting work, prefer long planning cycles to iterative delivery, or view AI tools as optional extras rather than core to how you operate.

Equal Opportunity Employer

ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Privacy Notice

ClickUp collects and processes personal data in accordance with applicable data protection laws. You can find further details by viewing our Global Candidate Privacy Notice.

If you are a Philippine Job Applicant, please also see our Philippine Data Privacy Notice for further details.

Visa Sponsorship

Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions.

Fraud Alert

ClickUp Talent Acquisition will only initiate contact via an @clickup.com email or through our official careers portal on clickup.com. We will never request fees, payments, or sensitive personal information. Please disregard any offers received outside these channels and report them to support@clickup.com.

AI Processing Notice

ClickUp may use artificial intelligence and machine learning technologies to help review and screen candidates' employment applications against role-related criteria. These tools support, but do not replace, human decision‑making. If you have questions or need an accommodation in the recruitment process, please contact us at AskPeople@ClickUp.com.

At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. 🚀

About the Role:

ClickUp is hiring an Enterprise Partner Manager to help build and scale our North America partner motion, with a primary focus on the East Coast region. This role sits at the center of how we expand through partners: recruiting the right firms, enabling them to sell and deliver ClickUp well, and turning partner relationships into a meaningful source of revenue and customer impact.

This is a strong fit for someone who knows how to build, not just maintain. You’ll work across partner recruitment, joint business planning, enablement, and pipeline creation, while partnering closely with direct sales, solutions, marketing, and other GTM teams. If you’re energized by creating structure, coaching partners to first win and beyond, and shaping how a high-growth SaaS company scales its ecosystem, this role offers real ownership and visible impact.

The Role:

Build a high-performing partner portfolio across North America (East Coast) that helps ClickUp win more customers, expand partner-led revenue, and create repeatable service and go-to-market motions around the platform.

Please note, this role does require travel and in-office work days in one of our three hubs (Chicago, Dallas, or Boston) 3x per week. Client visits or traveling on site to partners will count as an "in office" day.

What You’ll Accomplish:

• Recruit and activate new partners that align with ClickUp’s ideal partner profile, including consultancies, agencies, VARs, referral partners, MSPs, and system integrators.

• Build and manage a focused book of partners across the United States and Canada, with clear priorities around partner quality, partner engagement, and revenue impact.

• Create repeatable service offerings and go-to-market plays that help partners position, implement, and expand ClickUp effectively.

• Lead joint business planning with priority partners, translating strategy into pipeline creation, co-selling activity, and measurable growth.

• Coach partners on how to run an effective, predictable sales motion with ClickUp—from early qualification through solution positioning and deal progression.

• Collaborate closely with Account Executives, Sales Engineers, channel marketing, and other cross-functional teams so partner activity is tightly connected to field execution.

• Use data and partner feedback to improve the motion over time, including which partners to prioritize, where to invest enablement, and how to increase conversion and sourced revenue.

• Represent ClickUp externally with partners and customers, helping strengthen our presence and credibility in the ecosystem.

Required Qualifications:

• 7+ years of channel, partnerships, or partner sales experience in enterprise software, ideally within SaaS.

• Strong track record recruiting, onboarding, and growing software-focused partners in North America.

• Experience building or evolving a partner motion where the value to partners includes both software revenue and their own services opportunity.

• Demonstrated success with partner recruitment, joint business planning, and partner-led pipeline generation.

• Ability to coach partners on how to position, sell, and expand a technology solution in a disciplined, repeatable way.

• Strong cross-functional instincts and evidence of effective partnership with direct sales, solutions, marketing, and customer-facing teams.

• Experience building or scaling motions with strategic software partners around workflow, productivity, automation, collaboration, AI, or digital transformation.

• Clear, credible communication style with the ability to influence both external partners and internal stakeholders.

• Fluent English communication skills.

• Willingness to travel as needed for partner meetings, customer engagement, and regional collaboration.

Preferred Qualifications:

• Background working in or alongside a high-growth SaaS partner ecosystem.

• Experience helping build a partner program or operating model, especially in an environment still refining its motion.

• Existing network of North America-based software partners that could translate well to ClickUp’s ecosystem.

• Comfort operating in a hybrid go-to-market model with both direct and partner-led revenue motions.

• Experience enabling partners to sell services around workflow, productivity, digital transformation, or collaboration software.

• Familiarity with using AI or automation tools to improve partner research, planning, enablement, or account management.

What Success Looks Like:

In this role, success looks like building a sharper, more productive partner portfolio—not just adding logos. A strong hire will bring structure to partner selection, help priority partners build repeatable service and sales motions around ClickUp, and turn those efforts into more consistent sourced and influenced revenue. They’ll also strengthen day-to-day collaboration between the partner team and the field, making partners a practical growth lever for the business.

Location & Travel:

• This role must be based in the United States, with strong preference for coverage aligned to the East Coast region.

• Hub Locations: Chicago, Dallas, Boston

• Ability to work closely with North America-based partners, customers, and internal GTM teams is important for success.

• Travel is expected as part of building and growing strategic partner relationships.

Why This Role Is Compelling:

This is an opportunity to help shape how ClickUp scales through partners at an important stage of growth. You’ll have direct influence on how we recruit the right firms, define stronger partner plays, and create leverage for the broader sales motion. For the right person, it’s a chance to pair strategic thinking with hands-on execution and build something that matters quickly.

Equal Opportunity Employer

ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Privacy Notice

ClickUp collects and processes personal data in accordance with applicable data protection laws. You can find further details by viewing our Global Candidate Privacy Notice.

If you are a Philippine Job Applicant, please also see our Philippine Data Privacy Notice for further details.

Visa Sponsorship

Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions.

Fraud Alert

ClickUp Talent Acquisition will only initiate contact via an @clickup.com email or through our official careers portal on clickup.com. We will never request fees, payments, or sensitive personal information. Please disregard any offers received outside these channels and report them to support@clickup.com.

AI Processing Notice

ClickUp may use artificial intelligence and machine learning technologies to help review and screen candidates' employment applications against role-related criteria. These tools support, but do not replace, human decision‑making. If you have questions or need an accommodation in the recruitment process, please contact us at AskPeople@ClickUp.com.

At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. 🚀

Job Summary

As a Support Automation Engineer on the Post Sales Systems team, you will design, build, and maintain the automation and AI systems that power ClickUp's post-sales support organization. You'll be responsible for translating business workflows in Zendesk and related CX platforms into scalable, intelligent automations that reduce manual effort, improve customer experience, and free up our support team to focus on high-value interactions.

This role sits at the intersection of engineering rigor and customer empathy. You'll partner closely with the Support and Success organizations, GTM Systems Leadership, and cross-functional stakeholders to automate away toil, surface insights through AI, and build systems that adapt to how support teams actually work. The kind of person who thrives here moves fast, takes full ownership of what they build, and is genuinely excited about applying AI to real operational problems. This role is a direct contributor to GTMSOE's broader mission of operational excellence across the GTM org.

Key Responsibilities

AI-Powered Automation Design & Development

• Design and build automations in Zendesk that reduce repetitive support work: ticket routing, field population, note summarization, escalation logic, and customer outreach workflows.

• Develop AI-driven workflows using Zendesk AI, custom LLM integrations, and ClickUp Super Agents to automate tasks like ticket summarization, sentiment analysis, knowledge base matching, and response suggestions.

• Architect low-code/no-code automation solutions using Workato, Zapier, and similar integration platforms to connect Zendesk with Salesforce, ClickUp, Maven chatbot, and other tools.

• Own the full lifecycle of an automation: discovery, design, build, testing, deployment, and ongoing optimization based on usage and feedback.

CX Systems Integration & Data Flow

• Ensure seamless data flow between Zendesk, Salesforce, ClickUp, Chili Piper, Maven AGI chatbot, and other tools in the support tech stack.

• Design integration patterns that keep data clean, up-to-date, and accessible to downstream systems without creating maintenance nightmares.

• Build and maintain reporting dashboards and data pipelines that surface support health, automation impact, and team productivity metrics.

• Partner with the Support org to identify pain points, bottlenecks, and opportunities where AI and automation can deliver measurable value.

AI Capability Expansion

• Experiment with emerging AI/LLM capabilities (agents, RAG, fine-tuning) and determine which are production-ready for support workflows.

• Build reusable AI templates and patterns that other CX Systems team members can leverage, promoting consistency and reducing duplication.

• Collaborate with the broader GTM Systems Engineering team to share learnings and align on AI strategy across post-sales, sales, and finance domains.

• Log AI/automation work in the team's AI Excellence registry to promote transparency and cross-team learning.

Reliability & Continuous Improvement

• Monitor automation health, error rates, and SLAs; proactively identify and resolve issues before they impact support operations.

• Gather feedback from support teams and stakeholders; iterate on existing automations to improve accuracy, reduce false positives, and adapt to evolving business needs.

• Maintain documentation and runbooks so that support and CX teams understand how automations work and when to escalate issues.

• Help simplify and modernize existing architecture in Zendesk and connecting systems to improve long-term maintainability.

Cross-Functional Collaboration

• Work closely with GTM Support teammates and leadership on intake, prioritization, and task execution.

• Partner with the Support and Success organizations and key stakeholders to translate business requirements into technical specifications.

• Contribute to the GTM Systems Engineering operating model: maintain task hygiene and communicate proactively on large initiatives.

Qualifications

Experience

• 3–5+ years in systems administration, business systems engineering, or customer support platform work.

• Demonstrated experience building automations or integrations that have shipped to production and delivered measurable business value.

• Hands-on experience with CX platforms, particularly Zendesk at an admin level or higher.

• Experience in a high-velocity, collaborative environment where you wear multiple hats and adapt quickly.

• Optional but valued: experience with ClickUp, Maven/chatbots, GTM systems, or support-focused SaaS operations.

Skills & Competencies

Technical

• Zendesk expertise: Hands-on experience with automations, triggers, business rules, and configuration (admin-level proficiency or higher).

• Integration & API work: Comfortable with REST APIs, webhooks, and integration platforms (Retool, Workato, Zapier, or similar low-code tools).

• AI & LLMs: Familiarity with prompt engineering, LLM APIs (OpenAI, Claude, etc.), MCP, and how to safely integrate AI into production workflows. You don't need to be an ML engineer, but you should understand when and how to apply AI to solve real problems.

• Data & scripting: Comfortable working with JSON, SQL, or light scripting (Python, JavaScript) to build data pipelines and transform data between systems.

• Salesforce integration: Understanding of Zendesk-to-Salesforce sync workflows, object relationships, and common integration patterns.

Operational & Mindset

• Ownership: You take full responsibility for the systems you build—reliability, documentation, and continuous improvement included. You don't hand off and walk away.

• Velocity: You move fast, iterate, and ship. You embrace "done is better than perfect" when appropriate, but never at the expense of reliability or customer trust.

• AI & Automation mindset: You're excited about LLMs and AI agents, not intimidated. You experiment, learn quickly, and know when to apply new tools and when to stick with what works.

• Collaboration: You're a skilled communicator who can translate between technical and non-technical stakeholders. You ask clarifying questions, challenge assumptions respectfully, and build trust with the teams you support.

• Growth: You're customer-centric and measure success not just by automation coverage, but by the real impact on support efficiency and quality.

What You'll Work With

• Zendesk: Primary CX platform—automations, triggers, custom fields, custom apps, and reporting.

• ClickUp Super Agents: AI-powered automation and task orchestration within the ClickUp ecosystem.

• Salesforce: Zendesk-to-Salesforce integration, data sync, field mapping, and cross-system workflows.

• Integration stack: Workato, Zapier, and possibly Retool for custom apps and workflow orchestration.

• Maven chatbot & AI tools: In-app support, ticket automation, and AI-driven customer interactions.

• Data & reporting: ClickUp, Salesforce dashboards, and custom data pipelines for support metrics and insights.

Equal Opportunity Employer

ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Privacy Notice

ClickUp collects and processes personal data in accordance with applicable data protection laws. You can find further details by viewing our Global Candidate Privacy Notice.

If you are a Philippine Job Applicant, please also see our Philippine Data Privacy Notice for further details.

Visa Sponsorship

Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions.

Fraud Alert

ClickUp Talent Acquisition will only initiate contact via an @clickup.com email or through our official careers portal on clickup.com. We will never request fees, payments, or sensitive personal information. Please disregard any offers received outside these channels and report them to support@clickup.com.

AI Processing Notice

ClickUp may use artificial intelligence and machine learning technologies to help review and screen candidates' employment applications against role-related criteria. These tools support, but do not replace, human decision‑making. If you have questions or need an accommodation in the recruitment process, please contact us at AskPeople@ClickUp.com.