At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. 🚀
Overview
We are looking for a strategic, hands-on leader to own ClickUp's organic growth engine at the forefront of the AI Search era. You will bring deep SEO fundamentals, but this is not a traditional Director role. The landscape has shifted, and this position is responsible for defining ClickUp's acquisition strategy across modern discovery systems, building the team and workflows to execute it, and setting the standard for how brands show up across AI-powered surfaces. Our goal is to lead in AI visibility, backed by real investment, executive buy-in, and the autonomy to move fast.
You will own how ClickUp is discovered across Google, ChatGPT, Perplexity, and emerging answer engines. You'll translate market shifts into focused strategy, build AI-powered systems that multiply your team's output, and influence cross-functional partners across Engineering, Content, Product Marketing, and Analytics to rally behind organic growth. This role is equal parts strategist, operator, and pioneer.
The Role
Own ClickUp's organic acquisition strategy across Google Search, LLMs, communities, review platforms, and emerging discovery surfaces, evolving it for an agentic and LLM-first landscape.
Build AI-powered workflows and agents to automate everything from content creation to complex analytical assessments, championing experimentation and AI-first ways of working.
Build and manage strategic external partnerships (AI platforms, review ecosystems, third-party publishers) and guide internal teams across Reddit, G2, YouTube, etc. to maximize ClickUp's organic presence.
Partner closely with Engineering, Performance Marketing, Content, Product Marketing, and Analytics as a deeply cross-functional leader who also executes.
Lead ClickUp's technical SEO oversight, including site architecture, structured data, and international SEO.
Develop measurement frameworks and use data to prioritize initiatives, identify growth opportunities, and communicate performance to executive leadership.
Act as the organic growth product owner for web engineering priorities: scoping technical projects, defining requirements, and owning the SEO roadmap alongside the web platform team
Own oversight of the content portfolio: defining scalable strategies across editorial, programmatic, localization, and product-led experiences while managing pruning, consolidation, and quality governance at scale.
Qualifications
8+ years in SEO or organic growth at scale, including 3+ years in a leadership role (B2B SaaS preferred)
Exceptional analytical skills with the ability to separate signal from noise, question assumptions, connect findings to business impact, and communicate recommendations with confidence and candor.
Deep understanding of AI-powered search experiences and LLMs, with hands-on experience measuring AI visibility, citations, and LLM referral traffic using tools like Peec, AirOps, Profound, or Scrunch.
Demonstrated experience building AI-powered workflows to automate processes, improve decision-making, and increase team leverage.
Experience managing direct reports and building small, high-output teams that punch above their weight.
Track record of building custom measurement and attribution frameworks, including dashboards and reporting (Hex, Looker Studio), particularly in emerging channels (like AEO) where standardized methodology doesn't exist yet.
Deep expertise in technical SEO, information architecture, content strategy, and on-site optimization.
Low ego, high candor, and a bias toward action. You'd rather ship an imperfect experiment than wait for perfect data.
Desirable
Background in or exposure to CRO, particularly where organic acquisition and on-site conversion intersect.
Experience leading international SEO and localization strategies.
Deep technical understanding of how LLMs work end-to-end: from query interpretation to retrieval to output generation, and how that knowledge informs optimization strategy
Experience architecting multi-property domain strategies to expand organic reach beyond a core brand site.
Experience building and deploying AI agents, working with MCPs, and an obsession with automating as much of the workflow as possible to multiply output.
Equal Opportunity Employer
ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
Privacy Notice
ClickUp collects and processes personal data in accordance with applicable data protection laws. You can find further details by viewing our Global Candidate Privacy Notice.
Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions.
Fraud Alert
ClickUp Talent Acquisition will only initiate contact via an @clickup.com email or through our official careers portal on clickup.com. We will never request fees, payments, or sensitive personal information. Please disregard any offers received outside these channels and report them to support@clickup.com.
AI Processing Notice
ClickUp may use artificial intelligence and machine learning technologies to help review and screen candidates' employment applications against role-related criteria. These tools support, but do not replace, human decision‑making. If you have questions or need an accommodation in the recruitment process, please contact us at AskPeople@ClickUp.com.
Listed by ClickUp for a position based in the United States. Employers on this board attest they are hiring domestically.
Senior Manager, CX Operations (Services & Success)
Location
United States
Employment Type
Full time
Location Type
Remote
Department
Customer Experience
Compensation
Compensation Tier
$160K – $220K
Salary and Benefits
At ClickUp, we believe in transparency and fairness in compensation. The range displayed reflects the minimum and maximum target salaries for the position across all US locations. Please note that the actual compensation for this position may vary and is dependent on factors such as geographic location, interview performance, years of experience, education level, and specific skills. We encourage candidates to discuss compensation expectations during the interview process to ensure alignment with their qualifications and our company’s compensation philosophy.
This position is eligible for the following benefits and perks:
Equity
401k
Health, Dental, and Vision insurance
Spending accounts
Life & Disability
Paid parental leave
Flexible paid time off
Enhanced employee assistance program
Employee wellness stipend
Professional development stipend
Overview
Application
At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. 🚀
As Senior Manager, CX Operations at ClickUp, you will own strategy, execution, and operational leadership for Technical Account Management (TAM) Operations, spanning Professional Services and Customer Success. Partnering closely with TAM leadership, you will serve as the day-to-day operational leader for the systems, automation, planning, quality, and insights that power our Services & Success organization. You will set the operating rhythm and performance standards for TAM Operations while owning the AI agent harness and automation layer within your domain. You will shape the cadence of business for TAM, unlock data insights, coach organizational performance, transform internal capabilities, and influence strategic decisions across Services, Success, and cross-functional leadership. You will architect, ship, operate, and iterate on AI-driven workflows that enhance and automate customer health inspection, engagement management, services delivery, quality measurement, and decision support across TAM and CX.
About the Role
Strategy & Operations
Own the vision and strategy for delivering world-class customer experience through our Services & Success operating model
Drive cross-functional alignment across Sales, Product & Engineering, Finance, and Support by synthesizing customer health, retention, and services delivery opportunities into operational priorities
Lead and execute strategic initiatives to optimize and transform customer engagement, services delivery, and internal collaboration processes
Extract key business insights from qualitative and quantitative data, identify risks and opportunities, and build programs that drive revenue retention, expansion, quality, and operating leverage
Promote a culture of rapid innovation and experimentation across playbooks to drive customer outcomes and enhanced experience
Own annual planning, budgeting inputs, capacity modeling, forecasting, and monthly/quarterly business review functions for TAM Operations
Influence multi-year functional planning by translating business strategy into operational roadmaps, investment priorities, and scalable systems
Own variable compensation design, target setting, and attainment tracking for TAM roles in partnership with Finance and TAM leadership
Functional Leadership
Lead the TAM Operations function across systems and automation, planning and forecasting, quality, and business insights, through a combination of team leadership and cross-functional influence
Set functional priorities, operating standards, and success metrics for TAM Operations, ensuring execution aligns to company objectives
Make final recommendations and drive execution on operating model, workflow orchestration, and process governance decisions across the Services & Success organization
Build organizational capability by coaching team members, raising the quality bar, and establishing scalable mechanisms that improve decision-making and execution over time
Drive accountability and execution quality through clear KPIs, delivery standards, and regular coaching
AI & Automation Architecture
Own and operate the AI agent harness and automation layer of our TAM operating model
Design, ship, manage, and iterate on AI-driven workflows that enhance and automate customer health inspection, risk detection, engagement management, services delivery lifecycle, workflow orchestration, quality measurement, and customer experience across TAM and CX
Build scalable, multi-step agentic systems that TAM and CX leaders rely on for planning, forecasting, insight generation, and decision support
Establish governance, system evaluation frameworks, and QA processes for AI-assisted outputs: define what "good" looks like, set quality checkpoints, and create feedback loops so AI workflows improve over time
Architect observability into AI-enhanced processes: track output quality, decision accuracy, adoption rates, and business impact to quantify the leverage created through AI
Set direction for the adoption of new tools and processes, including AI and automation platforms, to drive productivity across the TAM organization
AI-Native Leadership
Use AI tools in your own workflow: operational analysis, data modeling, reporting automation, strategic communications, and executive presentations
Apply strong judgment to validate AI outputs, manage risk, and improve the repeatable systems the team uses
Stay current with AI developments relevant to CX operations and translate learnings into operating model improvements
Translate AI workflow results into executive-ready insights that inform strategic decisions across TAM, CX, and GTM leadership
Lead by example with hands-on building of AI solutions and coach team members to adopt the same approach across every process
Revenue Retention & Customer Health
Drive proactive churn and contraction inspection: identify at-risk renewals, perform root cause analysis on losses, and mobilize account teams to execute save motions
Build and operate AI-powered account health and risk inspection tools that surface declining engagement signals and trigger intervention workflows
Drive renewals forecasting in partnership with the TAM & Renewals team: pacing updates, confidence overlays, and contraction/churn projections that inform leadership decisions
Partner with TAM front-line managers to increase customer engagement depth: champion meeting cadence, adoption plan execution, and proactive expansion identification
Capacity Planning & Coverage
Own TAM coverage modeling end-to-end: define and maintain coverage ratios by segment, tier, and region that balance workload with customer outcomes
Manage book of business assignments and rebalancing including regional allocation of budgeted headcount
Conduct capacity forecasting as the business scales: model the impact of new customer acquisition, tier migrations, and organizational changes on team bandwidth
Services Quality
Own the design and operationalization of post-sales quality measurement across Services and Success
Build AI-powered quality auditing: automated onboarding quality checks, services engagement monitoring, handoff compliance verification, and sentiment trend alerting
Operationalize partner delivery quality comparison vs. in-house to ensure accountability regardless of delivery model
Connect quality metrics to business outcomes: correlate quality attributes to GRR/NRR and use findings to prioritize investment and process improvement
About You
8+ years in an Operations and/or Strategy role focused on Professional Services, Customer Success, or similar post-sales functions
Proven experience owning or leading a services operations, CS operations, or similar function with responsibility for strategy, operating cadences, and cross-functional execution
Deep knowledge of services and success methodology, processes, tools, and metrics including utilization, engagement health, onboarding, retention, and customer lifecycle management
Effective at engaging and influencing executive stakeholders, building consensus, and driving collaborative change
Demonstrated track record of designing and deploying AI-powered workflows that delivered measurable business outcomes (productivity gains, better decision quality, cleaner execution, improved retention signals, or stronger operating leverage)
Track record of leading technology-enabled business process transformations, with an emphasis on strategic application of AI and agentic solutions
Strong judgment in evaluating AI-generated outputs for accuracy, risk, and appropriateness before scaling them into team workflows
Expert in managing and analyzing data, including building reports and scenario analysis models, as well as leveraging business intelligence tools to drive leadership strategy
Experience owning planning processes, budget inputs, forecasting cadences, and variance analysis
Demonstrated success leading and scaling teams, workflows, and operating mechanisms in a customer-facing or operations function
Direct experience with a SaaS business model, customer journey, and core KPIs in a high-growth, global environment
Proficient with Salesforce, ClickUp, Gong, Outreach, and comparable platforms
Strategic thinker with a bias for action—hands-on, scrappy, and able to take projects to the finish line
Equal Opportunity Employer
ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
Privacy Notice
ClickUp collects and processes personal data in accordance with applicable data protection laws. You can find further details by viewing our Global Candidate Privacy Notice.
If you are a Philippine Job Applicant, please also see our Philippine Data Privacy Notice for further details.
Visa Sponsorship
Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions.
Fraud Alert
ClickUp Talent Acquisition will only initiate contact via an @clickup.com email or through our official careers portal on clickup.com. We will never request fees, payments, or sensitive personal information. Please disregard any offers received outside these channels and report them to support@clickup.com.
AI Processing Notice
ClickUp may use artificial intelligence and machine learning technologies to help review and screen candidates' employment applications against role-related criteria. These tools support, but do not replace, human decision‑making. If you have questions or need an accommodation in the recruitment process, please contact us at AskPeople@ClickUp.com.
Apply for this Job
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Listed by ClickUp for a position based in the United States. Employers on this board attest they are hiring domestically.
At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. 🚀
This role bridges infrastructure and product engineering: you'll build genuine partnerships across product, AI, and enterprise teams so that ownership is shared and velocity is never blocked by platform constraints. As Director, you'll set a forward-looking cloud vision, proactively align with stakeholders across the business, and ensure the platform scales for multi-shard, multi-region growth while meeting security and compliance commitments (SOC 2, business continuity/disaster recovery, and enterprise security frameworks).
The Role:
Cost Efficiency: Drive significant annual infrastructure savings by migrating data workloads to EKS and self-hosting key services such as OpenSearch.
Ingress Convergence: Deprecate legacy frontend ALBs and consolidate to a single EKS-managed ALB per shard, unblocking faster deployments across the org.
Coverage & Bench Depth: Eliminate single points of ownership across Networking, OpenSearch, and Terraform through cross-training and targeted hiring into coverage gaps.
Stakeholder Alignment: Stand up a recurring alignment cadence with Product, AI, Enterprise, and Security so infra planning is driven by demand, not ad-hoc interrupts.
Automation: Ship automated shard buildout via Backstage to remove manual toil from enterprise scaling.
Reliability: Cut P0/P1 incidents attributed to Cloud Platform (DNS, ALB misconfiguration) through hardened ingress patterns and Terraform-policy guardrails, including blocking unauthenticated public endpoints.
Roadmap Ownership: Deliver a roadmap covering Agent enablement, centralized IaC, and deployment rollout acceleration, tied to AI and Enterprise revenue goals.
People Leadership: Grow, develop, and retain a senior-heavy team distributed across the US, Canada, and Europe, spanning FTEs and contractors, with a focus on succession planning and bench depth.
Vendor Management: Own multi-million-dollar AWS spend accountability and contractor oversight, with a savings-pipeline mindset baked into planning.
Qualifications:
Deep AWS infrastructure mastery: EKS, networking (VPC/TGW/DNS), and Terraform at scale, with strong architectural judgment and a track record of setting technical direction.
-Strategic roadmap ownership: Track record setting 6–12 month cloud roadmaps tied to business outcomes across enterprise, AI, and cost.
Cross-team influence: Builds genuine partnerships across Product, Security, SRE, and DB orgs, driving shared ownership across traditional infra/product boundaries.
Application-level curiosity: Genuinely understands what the product does, not just the infrastructure underneath, and extends ownership past traditional platform boundaries.
People leadership at scale: Proven experience growing and retaining senior-heavy, geographically distributed teams across FTE/contractor blends; builds bench depth and succession plans.
Operational rigor: Strong on-call instincts, incident ownership, and RCA follow-through.
Security-first instincts: This team touches blast radius (auth enforcement, network isolation, shard boundaries). A verify-first, never-assume mindset is non-negotiable.
AI & automation mindset: Demonstrated appetite for DevSecOps agents, AI-assisted IaC migrations, and skills-based automation — a core part of the near-term roadmap.
AI/ML infrastructure experience (strong plus): Scaling workloads like GPU orchestration, model-serving infrastructure, or cost-optimized compute for inference.
Education: BS/MS in CS, Engineering, or equivalent.
Experience: 10+ years in infrastructure/platform engineering, with significant time in a director-level role managing distributed teams.
Equal Opportunity Employer
ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
Privacy Notice
ClickUp collects and processes personal data in accordance with applicable data protection laws. You can find further details by viewing our Global Candidate Privacy Notice.
Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions.
Fraud Alert
ClickUp Talent Acquisition will only initiate contact via an @clickup.com email or through our official careers portal on clickup.com. We will never request fees, payments, or sensitive personal information. Please disregard any offers received outside these channels and report them to support@clickup.com.
AI Processing Notice
ClickUp may use artificial intelligence and machine learning technologies to help review and screen candidates' employment applications against role-related criteria. These tools support, but do not replace, human decision‑making. If you have questions or need an accommodation in the recruitment process, please contact us at AskPeople@ClickUp.com.
Listed by ClickUp for a position based in the United States. Employers on this board attest they are hiring domestically.
Growth Marketing Strategist
Location
United States
Employment Type
Full time
Location Type
Remote
Department
Growth
Compensation
Base salary range $140K – $190K
Salary and Benefits
At ClickUp, we believe in transparency and fairness in compensation. The range displayed reflects the minimum and maximum target salaries for the position across all US locations. Please note that the actual compensation for this position may vary and is dependent on factors such as geographic location, interview performance, years of experience, education level, and specific skills. We encourage candidates to discuss compensation expectations during the interview process to ensure alignment with their qualifications and our company’s compensation philosophy.
This position is eligible for the following benefits and perks:
Equity
401k
Health, Dental, and Vision insurance
Spending accounts
Life & Disability
Paid parental leave
Flexible paid time off
Enhanced employee assistance program
Employee wellness stipend
Professional development stipend
Overview
Application
At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. 🚀
Summary: You own the path from a new signup to a deeply engaged, paid workspace that runs on ClickUp and Brain². You build the self-serve onboarding and lifecycle systems (in-app and email) that meet users where they are, generate the right content at the right time based on their actual activity, and guide them into deeper product usage. You own conversion to paid: how paywalls appear and perform, when and how promos run, and what ultimately gets a workspace to upgrade. Your north star is driving users to realize the value of an AI-enabled ClickUp workspace. You think in systems, not campaigns. You use AI as your force multiplier to operate at a scale that would normally require a team.
This is not an enterprise customer nurturing role.
Responsibilities:
Self-Serve Onboarding & Lifecycle:
Own the end-to-end self-serve onboarding experience: in-app flows, lifecycle emails, and product surface messaging that take a new signup from first session to deeply engaged workspace.
Build trigger-based systems that respond to user activity in real time. A user who just created their first list gets different guidance than one who just invited their team. Every touchpoint is personalized based on what the user has actually done and what would be most useful to them next.
Use AI to generate contextual content for users at the right moment: workspace templates, suggested workflows, feature education, and use-case-specific guidance, all driven by what they're actually doing in ClickUp.
Master the timing, placement, and frequency of in-app and email interventions. Run rapid experiments to learn what drives deeper usage and what causes friction or fatigue.
Conversion to Paid:
Own how free workspaces convert to paid plans. That means paywall design and copy, pricing page optimization, promo strategy, and understanding exactly which moments and behaviors make a workspace ready to buy.
Design and run conversion experiments at 3-5x the velocity of a traditional marketer because you've built AI systems that handle the volume, not because you grind harder.
Know which activation behaviors predict conversion and architect the onboarding experience to produce more of them.
Driving Brain² Adoption:
You are the person who gets users to go deep with Brain² and get real value from it as quickly as possible after signup.
Build the systems that surface Brain² at the right moment in a user's journey: when they're doing something manually that AI could do, when they're stuck, when they'd benefit from AI-generated content or automation.
Own the metrics that prove users are getting value from AI-enabled workspaces and use those metrics to feed back into the onboarding and lifecycle systems.
Requirements:
7-10+ years in product/growth marketing with deep ownership of post-signup user journeys: onboarding, activation, conversion, and retention in self-serve SaaS
Built lifecycle and in-app messaging systems from scratch inside a complex, multi-surface product (not a single-flow app) — can walk through how they navigated product depth without overwhelming new users
Deep experience with conversion optimization: paywalls, pricing, promo strategy, and the experimentation that makes them work
Data fluent: cohort analysis, activation metrics, conversion funnels, and behavioral segmentation
Already operates at 3-5x output through AI-powered systems
How We'll Evaluate You:
Show us a lifecycle or onboarding system you built end-to-end, with before/after numbers on activation or conversion. We want to know a bit about how you'd build this.
Be a power user of a work management or productivity platform. We'll give you a real activation problem and you'll show us how you'd fix it.
Walk us through how you'd take a user from "just signed up" to "deep in ClickUp, paying, and actively using Brain²."
Equal Opportunity Employer
ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
Privacy Notice
ClickUp collects and processes personal data in accordance with applicable data protection laws. You can find further details by viewing our Global Candidate Privacy Notice.
If you are a Philippine Job Applicant, please also see our Philippine Data Privacy Notice for further details.
Visa Sponsorship
Please note we are unable to sponsor or take over sponsorship of an employment visa for roles outside of engineering and product at this time. Sponsorship for engineering and product roles is not guaranteed, but is instead based on the business needs for that specific role at that time. Please reach out to the recruiter with any questions.
Fraud Alert
ClickUp Talent Acquisition will only initiate contact via an @clickup.com email or through our official careers portal on clickup.com. We will never request fees, payments, or sensitive personal information. Please disregard any offers received outside these channels and report them to support@clickup.com.
AI Processing Notice
ClickUp may use artificial intelligence and machine learning technologies to help review and screen candidates' employment applications against role-related criteria. These tools support, but do not replace, human decision‑making. If you have questions or need an accommodation in the recruitment process, please contact us at AskPeople@ClickUp.com.
Apply for this Job
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Listed by ClickUp for a position based in the United States. Employers on this board attest they are hiring domestically.
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