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NLP/LLM Data Scientist
Cuein AI · San Francisco Bay Area
Pay
$135k–225k
Setting
Remote
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NLP/LLM Data Scientist
San Francisco Bay Area / Remote
At Cuein, we are building a Co-Pilot for Customer Experience Teams that uses large language models to optimize customer experience and drive better answers, reduced escalations, fewer abandonments and happier customers. We provide real time mining and observability into conversation transcripts to enable better customer support across chat bot, live chat, voice bot, voice call, cases and more.
Cuein was founded by a caring group of people passionate about conversations and the team had built AI and ML products at Salesforce, Uber, Google and Facebook. We're building for the long term and at Cuein we believe in being customer obsessed and focus on efficient execution while fostering a culture that encourages diversity of ideas and having a safe and inclusive workspace for everyone.
We are proud to be backed by Lightspeed Venture Partners, Khosla Ventures, and Webb Investment Network. Additional investors include industry leaders at ServiceNow, Salesforce, and Drift and former leaders at Google, VMWare and Airbnb.
About this opportunity
We’re looking for an exceptional Data Scientist, interested in solving complex problems in LLM/NLP/NLU space as applied to multi-turn conversational data.
What you’ll do
Apply your ML/NLP/LLM expertise to propose and develop models and solutions to make commercial business impact
Be responsible for the full Data Science lifecycle from conception to prototyping, testing, deploying, and measuring the overall business value of models
Evaluate short & long term goals for various solutions and help the team make the right choices based on requirements, current timelines and effort vs results analysis
Work with engineering teams to develop automated pipelines to perform different stages of the model life cycle and help with building scalable solutions to work with large amounts of data
Contribute towards building a solid foundation in terms of tools, components, datasets in the active area of research on large scale multi-turn conversation analysis
What you’ll need
A startup mindset, biasing towards thoughtful action with minimal direction
Great curiosity about the latest ML research
Excellent communication skills, especially when it comes to sharing results of your research and experiments with your team in order to inform product development.
Hands-on experience with popular ML frameworks (like PyTorch, TensorFlow, Keras).
Strong skills with Python and experience with technologies like LLMs, BERT transformers and relevant NLP libraries ( NLTK, spaCy etc)
Bonus: Experience working with ML related services in AWS, Google Cloud, or Microsoft Azure
Compensation Range: $120,000 - $180,000
At Cuein, we don’t all look alike. We celebrate diversity across all backgrounds, skill sets, cultures, and experiences. We offer flexible family-friendly, work-from-anywhere arrangements. We offer a competitive salary and equity package, benefits plan, and unlimited PTO. We are committed to supporting the personal and career growth of everyone at the company. Join us to shape the future of conversational AI.
Cuein is an Equal Opportunity Employer and we are committed to diversity and inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodation for individuals with disabilities. If you would like to request any accommodations from application through to interview, please contact us at careers@cuein.ai
Apply
© 2025, Cuein, Inc.
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ML Infrastructure Engineer
Cuein AI · San Francisco Bay Area
Pay
$105k–225k
Setting
Remote
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ML Infrastructure Engineer
San Francisco Bay Area / Remote
At Cuein, we are building a conversation interaction analysis platform that superpowers CX operations with real time mining and observability into conversation transcripts to enable better customer support across chat bot, live chat, voice bot, voice call, cases and more.
Cuein was founded by a caring group of people passionate about conversations and the team had built AI and ML products at Salesforce, Uber, Google and Facebook. We're building for the long term and at Cuein we believe in being customer obsessed and focus on efficient execution while fostering a culture that encourages diversity of ideas and having a safe and inclusive workspace for everyone.
We are proud to be backed by Lightspeed Venture Partners, Khosla Ventures, and Webb Investment Network. Additional investors include industry leaders at ServiceNow, Salesforce, and Drift and former leaders at Google, VMWare and Airbnb.
About this opportunity
As a Machine Learning Infrastructure Engineer, you will be responsible for designing, implementing, and maintaining the infrastructure necessary for the successful deployment and operation of machine learning models as well as ensuring that the infrastructure can handle large amounts of data and support real-time inference.
In this role, you will work closely with the founders and the founding team of engineers and data scientists to develop and deploy novel AI and NLP technology. You will also be responsible for ensuring that our systems are scalable, reliable, and performant, and for identifying and addressing technical challenges as they arise.
What you’ll do
Design, implement, and maintain scalable and performant infrastructure for training and deploying machine learning models
Develop and optimize processes for data preparation, model training, and model deployment.
Collaborate with data scientists and engineers to understand their requirements and provide solutions that meet their needs.
Keep up-to-date with the latest developments in machine learning research and technology, and incorporate these into the company's systems as appropriate
What you’ll need
Strong experience with cloud computing platforms such as AWS, Azure, or GCP
Knowledge of machine learning frameworks, such as TensorFlow, PyTorch, or Keras
Familiarity with data engineering and data science tools, such as SQL, Pandas, or scikit-learn
Strong programming skills in languages such as Python, Java, or C++
Excellent communication and collaboration skills, with the ability to work effectively in a team environment
Experience with data pipelines and data management and comfortable working with large datasets
Compensation Range: $120,000 - $180,000
At Cuein, we don’t all look alike. We celebrate diversity across all backgrounds, skill sets, cultures, and experiences. We offer flexible family-friendly, work-from-anywhere arrangements. We offer a competitive salary and equity package, benefits plan, and unlimited PTO. We are committed to supporting the personal and career growth of everyone at the company. Join us to shape the future of conversational AI.
Cuein is an Equal Opportunity Employer and we are committed to diversity and inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodation for individuals with disabilities. If you would like to request any accommodations from application through to interview, please contact us at careers@cuein.ai
Apply
© 2025, Cuein, Inc.
Cuein
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Listed by Cuein AI for a position based in the United States. Employers on this board attest they are hiring domestically.
Software Engineer - Backend
Cuein AI · San Francisco Bay Area
Pay
$140k–230k
Setting
Remote
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Software Engineer - Backend
San Francisco Bay Area / Remote
At Cuein, we are building a conversation interaction analysis platform that superpowers CX operations with real time mining and observability into conversation transcripts to enable better customer support across chat bot, live chat, voice bot, voice call, cases and more.
Cuein was founded by a caring group of people passionate about conversations and the team had built AI and ML products at Salesforce, Uber, Google and Facebook. We're building for the long term and at Cuein we believe in being customer obsessed and focus on efficient execution while fostering a culture that encourages diversity of ideas and having a safe and inclusive workspace for everyone.
We are proud to be backed by Lightspeed Venture Partners, Khosla Ventures, and Webb Investment Network. Additional investors include industry leaders at ServiceNow, Salesforce, and Drift and former leaders at Google, VMWare and Airbnb.
About this opportunity
We’re looking for an exceptional Backend Software Engineer, interested in solving complex problems in NLP/NLU/AI space as applied to multi-turn conversational data. You will be responsible for building and maintaining the core technology that includes designing and implementing APIs, algorithms, and data structures that enable our users to interact with our services in meaningful ways.
In this role, you will work closely with the founders and the founding team of engineers and data scientists to develop and deploy cutting-edge AI and NLP technology. You will also be responsible for ensuring that our systems are scalable, reliable, and performant, and for identifying and addressing technical challenges as they arise.
What you’ll do
Develop data infrastructure that ingests and transforms data from different sources and customers at scale
Define software architecture and design matching the product needs including scalable, high-performance APIs and server-side components
Develop automated pipelines to perform different stages of ML model life cycle and build scalable solutions to work with large amounts of data
Work closely with the data scientists and frontend engineers to build a seamless user experience.
Stay up-to-date with the latest developments in server-side technologies and continuously seek opportunities to improve the backend systems.
Evaluate short & long term goals for various solutions and help the team make the right choices based on requirements, current timelines and effort vs results analysis
Contribute towards building a solid foundation in terms of tools, components, datasets in the active area of research on large scale multi-turn conversation analysis
Apply ML as a major differentiator for the product (you do not need to be an ML engineer yourself)
What you’ll need
A startup mindset, biasing towards thoughtful action with minimal direction
A deep understanding of the modern back-end ecosystem and experience applying frameworks/tools (AWS, Rest APIs, Python, Postgres) and patterns to complex, production web applications
Strong programming skills in languages such as Python, Java, or C++
Experience with database schema design and an understanding of query performance that translates to performant, scalable, and reactive products
Experience building data pipelines and data infrastructure at scale
Good verbal and written communication both technical and non-technical.
A Bachelor's or Master's degree in Computer Science, a related technical field, or equivalent practical experience.
Compensation Range: $120,000 - $180,000
At Cuein, we don’t all look alike. We celebrate diversity across all backgrounds, skill sets, cultures, and experiences. We offer flexible family-friendly, work-from-anywhere arrangements. We offer a competitive salary and equity package, benefits plan, and unlimited PTO. We are committed to supporting the personal and career growth of everyone at the company. Join us to shape the future of conversational AI.
Cuein is an Equal Opportunity Employer and we are committed to diversity and inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodation for individuals with disabilities. If you would like to request any accommodations from application through to interview, please contact us at careers@cuein.ai
Apply
© 2025, Cuein, Inc.
Cuein
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Listed by Cuein AI for a position based in the United States. Employers on this board attest they are hiring domestically.
Data Annotation Specialist
Cuein AI · San Francisco Bay Area
Pay
Not listed
Setting
Remote
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Data Annotation Specialist
San Francisco Bay Area / Remote
At Cuein, we are building a Co-Pilot for Customer Experience Teams that uses large language models to optimize customer experience and drive better answers, reduced escalations, fewer abandonments and happier customers. We provide real time mining and observability into conversation transcripts to enable better customer support across chat bot, live chat, voice bot, voice call, cases and more.
Cuein was founded by a caring group of people passionate about conversations and the team had built AI and ML products at Salesforce, Uber, Google and Facebook. We're building for the long term and at Cuein we believe in being customer obsessed and focus on efficient execution while fostering a culture that encourages diversity of ideas and having a safe and inclusive workspace for everyone.
We are proud to be backed by Lightspeed Venture Partners, Khosla Ventures, and Webb Investment Network. Additional investors include industry leaders at ServiceNow, Salesforce, and Drift and former leaders at Google, VMWare and Airbnb.
About this opportunity
We’re looking for a Data Annotation Specialist, interested in solving complex problems in LLM/NLP/NLU space as applied to multi-turn conversational data.
What you’ll do
Annotate conversational data and QA annotations to improve upstream LLMs.
Influence conversational taxonomy as one of the key differentiator in our offering.
Collaborate with data scientists to refine data annotation guidelines and implement strategies to improve data annotation processes.
What you’ll need
Experience in AI/ML data annotation, analysis and curation and/or prompt engineering
A startup mindset, biasing towards thoughtful action with minimal direction
Great curiosity about data, strong attention to detail and a commitment to delivering quality work.
Strong communication skills — both written and oral
Excitement about our mission
Bonus: professional and/or native proficiency in popular European languages other than English.
Compensation Range: $70,000 - $80,000
At Cuein, we don’t all look alike. We celebrate diversity across all backgrounds, skill sets, cultures, and experiences. We offer flexible family-friendly, work-from-anywhere arrangements. We offer a competitive salary and equity package, benefits plan, and unlimited PTO. We are committed to supporting the personal and career growth of everyone at the company. Join us to shape the future of conversational AI.
Cuein is an Equal Opportunity Employer and we are committed to diversity and inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodation for individuals with disabilities. If you would like to request any accommodations from application through to interview, please contact us at careers@cuein.ai
Apply
© 2025, Cuein, Inc.
Cuein
Home
About Us
Careers
Contact Us
Sign In
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Inferred CSAT
Bot Optimization
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Listed by Cuein AI for a position based in the United States. Employers on this board attest they are hiring domestically.
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