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Software Engineer (TypeScript/JavaScript)
Databento · Remote
Pay
$130k–220k
Setting
Remote
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Software Engineer (TypeScript/JavaScript)
Remote / Boston / Salt Lake City / San Francisco / New York
Apply
The financial industry is growing at a record pace, but our data providers are still stuck in the past — with cumbersome onboarding processes, complicated APIs, slow infrastructure, and expensive licensing costs.
Databento is the market data platform for modern finance. The company provides real-time and historical data across futures, options, and equities through a unified API. By owning the entire market data stack end-to-end, Databento is the first platform of its kind to combine the performance and reliability demanded by the world's leading trading firms with a dramatically simpler developer experience. Our team includes alumni of Two Sigma, Citadel Securities, Flow Traders, Tower Research, PDT Partners, SIG, and other top quantitative firms.
We're looking for a midlevel or senior IC to join our Platform/API engineering team. You'll be responsible for building, maintaining, and promoting our JavaScript client library, working closely with our design team to bring production-ready interfaces to life. This role is primarily focused on TypeScript/JavaScript, with some full-stack/Python work as well.
Responsibilities
Own, build, and maintain our JavaScript client library, ensuring it is robust, well-tested, and easy for external users to integrate with.
Integrate native libraries into JavaScript/TypeScript code using tools like N-API, node-addon-api, or Wasm.
Build responsive, performant front-end applications using React, Redux, Vite, Web Workers, and WebSockets.
Contribute to full-stack projects, including backend work in Python (or Rust), REST API design, and database/migration work.
Work between design and engineering teams to translate designs (e.g. Figma handoffs) into production-ready components and design systems.
Set up and maintain CI/CD pipelines, including publishing to npm.
Document components using Storybook or similar tooling.
Collaborate cross-functionally to ensure smooth feature rollouts and updates.
Preferred background
Experience working between high-performing design and engineering teams, including production-ready design systems and tools (e.g. Figma handoffs).
Proficiency with React, Redux, Vite, Web Workers, and WebSockets.
Background in trading, market data, or quantitative finance.
Hands-on backend experience building APIs, working with databases, and migrations.
Full-stack experience with backends in Python or Rust, including REST API design.
Familiarity with Storybook or similar component documentation tooling.
Good communication skills and work ethic for a remote workplace.
Notice about phishing scams
Be cautious of phishing scams impersonating Databento that offer fake job interviews and request purchases. Official emails come only from @databento.com or us.greenhouse-mail.io (our ATS). Any other domains (e.g., databento-careers.com, databento.online) are fraudulent.
--
Databento, Inc. provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, veteran status, or genetics. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in every location where we operate. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Pursuant to applicable laws, we consider qualified applicants with arrest or conviction records. If you need an accommodation, please let us know.
Our recruiting data suggests that underrepresented applicants often downplay their skills. Even if your experience doesn’t exactly match the qualifications listed, we still want to hear from you. Please apply!
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Listed by Databento for a position based in the United States. Employers on this board attest they are hiring domestically.
Software Engineer (C++/C#)
Databento · Remote
Pay
$140k–205k
Setting
Remote
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Software Engineer (C++/C#)
Remote / Boston / Salt Lake City / San Francisco / New York
Apply
The financial industry is growing at a record pace, but our data providers are still stuck in the past — with cumbersome onboarding processes, complicated APIs, slow infrastructure, and expensive licensing costs.
Databento is the market data platform for modern finance. The company provides real-time and historical data across futures, options, and equities through a unified API. By owning the entire market data stack end-to-end, Databento is the first platform of its kind to combine the performance and reliability demanded by the world's leading trading firms with a dramatically simpler developer experience. Our team includes alumni of Two Sigma, Citadel Securities, Flow Traders, Tower Research, PDT Partners, SIG, and other top quantitative firms.
We're looking for a midlevel or senior IC to join our core engineering team. You'll be responsible for implementing and maintaining our C# client library, and also working alongside our core engineering team on the most performance-sensitive parts of our codebase.
Responsibilities
Own and maintain our C# client library, ensuring it is robust, well-tested, and easy for external users to integrate with.
Design, develop, and maintain high-performance server applications in C++.
Write message parsers and feed handlers for direct market data feeds from trading venues.
Optimize existing codebase for high throughput (millions of messages per second, up to 40+ gigabits) and low latency (measured in nanoseconds).
Implement tools and libraries for petabyte-scale data processing and analysis.
Collaborate with the systems team to implement best practices for build, deployment, CI/CD.
Implement monitoring and improve application uptime.
Ensure smooth feature rollouts and updates.
Preferred background
5+ years of full-time software engineering experience, preferably at a trading firm, tech company, or high-growth startup.
Strong proficiency in both C++ and C#.
Experience with Java is a plus.
Experience designing APIs with a strong focus on intuitive, developer-friendly interfaces.
Familiarity with open source best practices, including release management, versioning, changelogs, issue triage, and backwards compatibility.
Knowledge of systems programming, algorithms, data structures, multithreading, networked I/O, serialization, CPU architecture, kernel, and compilers.
Experience working with multiprocess environments.
Comfortable with lldb/gdb.
Good communication skills and work ethic for a remote workplace.
An interest in low-level optimization and performance engineering.
An interest in financial data or algorithmic trading.
Notice about phishing scams
Be cautious of phishing scams impersonating Databento that offer fake job interviews and request purchases. Official emails come only from @databento.com or us.greenhouse-mail.io (our ATS). Any other domains (e.g., databento-careers.com, databento.online) are fraudulent.
--
Databento, Inc. provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, veteran status, or genetics. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in every location where we operate. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Pursuant to applicable laws, we consider qualified applicants with arrest or conviction records. If you need an accommodation, please let us know.
Our recruiting data suggests that underrepresented applicants often downplay their skills. Even if your experience doesn’t exactly match the qualifications listed, we still want to hear from you. Please apply!
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Listed by Databento for a position based in the United States. Employers on this board attest they are hiring domestically.
Software Engineer (C++/Java)
Databento · Remote
Pay
$140k–205k
Setting
Remote
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Software Engineer (C++/Java)
Remote / Boston / Salt Lake City / San Francisco / New York
Apply
The financial industry is growing at a record pace, but our data providers are still stuck in the past — with cumbersome onboarding processes, complicated APIs, slow infrastructure, and expensive licensing costs.
Databento is the market data platform for modern finance. The company provides real-time and historical data across futures, options, and equities through a unified API. By owning the entire market data stack end-to-end, Databento is the first platform of its kind to combine the performance and reliability demanded by the world's leading trading firms with a dramatically simpler developer experience. Our team includes alumni of Two Sigma, Citadel Securities, Flow Traders, Tower Research, PDT Partners, SIG, and other top quantitative firms.
We're looking for a midlevel or senior IC to join our core engineering team. You'll be responsible for implementing and maintaining our Java client library, and also working alongside our core engineering team on the most performance-sensitive parts of our codebase.
Responsibilities
Own and maintain our Java client library, ensuring it is robust, well-tested, and easy for external users to integrate with.
Design, develop, and maintain high-performance server applications in C/C++.
Write message parsers and feed handlers for direct market data feeds from trading venues.
Optimize existing codebase for high throughput (millions of messages per second, up to 40+ gigabits) and low latency (measured in nanoseconds).
Implement tools and libraries for petabyte-scale data processing and analysis.
Collaborate with the systems team to implement best practices for build, deployment, CI/CD.
Implement monitoring and improve application uptime.
Ensure smooth feature rollouts and updates.
Preferred background
5+ years of full-time software engineering experience, preferably at a trading firm, tech company, or high-growth startup.
Strong proficiency in both C/C++ and Java.
Experience with C# is a plus.
Experience designing APIs with a strong focus on intuitive, developer-friendly interfaces.
Familiarity with open source best practices, including release management, versioning, changelogs, issue triage, and backwards compatibility.
Knowledge of systems programming, algorithms, data structures, multithreading, networked I/O, serialization, CPU architecture, kernel, and compilers.
Experience working with multiprocess environments.
Comfortable with lldb/gdb.
Good communication skills and work ethic for a remote workplace.
An interest in low-level optimization and performance engineering.
An interest in financial data or algorithmic trading.
Notice about phishing scams
Be cautious of phishing scams impersonating Databento that offer fake job interviews and request purchases. Official emails come only from @databento.com or us.greenhouse-mail.io (our ATS). Any other domains (e.g., databento-careers.com, databento.online) are fraudulent.
--
Databento, Inc. provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, veteran status, or genetics. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in every location where we operate. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Pursuant to applicable laws, we consider qualified applicants with arrest or conviction records. If you need an accommodation, please let us know.
Our recruiting data suggests that underrepresented applicants often downplay their skills. Even if your experience doesn’t exactly match the qualifications listed, we still want to hear from you. Please apply!
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Listed by Databento for a position based in the United States. Employers on this board attest they are hiring domestically.
Software Engineer (C++/Rust)
Databento · Remote
Pay
$140k–205k
Setting
Remote
Back to jobs
Software Engineer (C++/Rust)
Remote / Boston / Salt Lake City / San Francisco / Chicago
Apply
The financial industry is growing at a record pace, but our data providers are still stuck in the past — with cumbersome onboarding processes, complicated APIs, slow infrastructure, and expensive licensing costs.
Databento is the market data platform for modern finance. The company provides real-time and historical data across futures, options, and equities through a unified API. By owning the entire market data stack end-to-end, Databento is the first platform of its kind to combine the performance and reliability demanded by the world's leading trading firms with a dramatically simpler developer experience. Our team includes alumni of Two Sigma, Citadel Securities, Flow Traders, Tower Research, PDT Partners, SIG, and other top quantitative firms.
We're looking for a midlevel or senior IC to join our core engineering team. Our team is responsible for all things C/C++ and Rust, and the most performance-sensitive parts of our codebase. You'll be working with nearly 20 PB of data, with thousands of bare metal CPU cores at your disposal.
Responsibilities
Design, develop, and maintain high-performance server applications in C/C++ and Rust.
Write message parsers and feed handlers for direct market data feeds from trading venues.
Optimize existing codebase for high throughput (millions of messages per second, up to 40+ gigabits) and low latency (measured in nanoseconds).
Implement tools and libraries for petabyte-scale data processing and analysis.
Collaborate with the systems team to implement best practices for build, deployment, CI/CD.
Implement monitoring and improve application uptime.
Ensure smooth feature rollouts and updates.
Preferred background
5+ years of full-time software engineering experience, preferably at a trading firm, tech company, or high-growth startup.
Strong proficiency in C/C++ or Rust.
Knowledge of systems programming, algorithms, data structures, multithreading, networked I/O, serialization, CPU architecture, kernel, and compilers.
Experience working with multiprocess environments.
Comfortable with lldb/gdb.
Good communication skills and work ethic for a remote workplace.
An interest in low-level optimization and performance engineering.
An interest in financial data or algorithmic trading.
Notice about phishing scams
Be cautious of phishing scams impersonating Databento that offer fake job interviews and request purchases. Official emails come only from @databento.com or us.greenhouse-mail.io (our ATS). Any other domains (e.g., databento-careers.com, databento.online) are fraudulent.
--
Databento, Inc. provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, veteran status, or genetics. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in every location where we operate. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Pursuant to applicable laws, we consider qualified applicants with arrest or conviction records. If you need an accommodation, please let us know.
Our recruiting data suggests that underrepresented applicants often downplay their skills. Even if your experience doesn’t exactly match the qualifications listed, we still want to hear from you. Please apply!
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Listed by Databento for a position based in the United States. Employers on this board attest they are hiring domestically.
Systems Engineer
Databento · Hybrid
Pay
$95k–200k
Setting
Hybrid
Back to jobs
Systems Engineer
Hybrid / Portland / Boston
Apply
The financial industry is growing at a record pace, but our data providers are still stuck in the past — with cumbersome onboarding processes, complicated APIs, slow infrastructure, and expensive licensing costs.
Databento is the market data platform for modern finance. The company provides real-time and historical data across futures, options, and equities through a unified API. By owning the entire market data stack end-to-end, Databento is the first platform of its kind to combine the performance and reliability demanded by the world's leading trading firms with a dramatically simpler developer experience. Our team includes alumni of Two Sigma, Citadel Securities, Flow Traders, Tower Research, PDT Partners, SIG, and other top quantitative firms.
We offer health, dental, disability, and life insurance benefits, as well as 401(k) matching for full-time employees.
Responsibilities
Systems and network configuration.
Bare-metal and containerized application deployment.
Maintaining large storage clusters.
Instrumenting performance measurement and alerts.
Improving systems automation and tooling.
On-call support.
Coordinating bulk data delivery to customers and vendor partners.
Occasional physical infrastructure deliveries and systems provisioning.
Required qualifications
Strong Linux knowledge.
Experience with systems configuration and provisioning (PXE, Puppet, and Ansible preferred; Terraform).
Understanding of storage concepts (RAID, LVM, popular filesystems, distributed storage).
Basic networking (OSI model, IP protocols, switching/routing).
Ability to code in Python and write shell scripts.
DevOps/GitOps mindset.
Prior internship experience or 2+ years in full-time systems engineering or infrastructure roles.
Bachelor’s degree in Computer Science or a related field.
Candidates must be authorized to work in the U.S.; H-1B visa sponsorship is not available.
Nice-to-haves
Experience with distributed storage systems (e.g., Ceph).
Customer support experience and strong problem-solving abilities.
Prior experience at a trading or fintech firm, or a strong interest in learning fintech.
Database administration (MySQL, ClickHouse, Redis).
Cloud engineering basics (AWS, GCP — compute, storage).
Virtualization and compute workloads (Proxmox, Docker, Kubernetes, HTCondor).
Systems and network tuning.
Monitoring and alerting (Prometheus, Grafana, Alertmanager, Loki).
Ability to travel to data centers in Portland, New Jersey, or Boston on short notice (within one week).
Notice about phishing scams
Be cautious of phishing scams impersonating Databento that offer fake job interviews and request purchases. Official emails come only from @databento.com or us.greenhouse-mail.io (our ATS). Any other domains (e.g., databento-careers.com, databento.online) are fraudulent.
--
Databento, Inc. provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, veteran status, or genetics. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in every location where we operate. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Pursuant to applicable laws, we consider qualified applicants with arrest or conviction records. If you need an accommodation, please let us know.
Our recruiting data suggests that underrepresented applicants often downplay their skills. Even if your experience doesn’t exactly match the qualifications listed, we still want to hear from you. Please apply!
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Listed by Databento for a position based in the United States. Employers on this board attest they are hiring domestically.
Exchange Relations Manager
Databento · Remote, USA
Pay
Not listed
Setting
Remote
Listed by Databento for a position based in the United States. Employers on this board attest they are hiring domestically.
Financial Data Sales Associate, EMEA
Databento · Remote, Global
Pay
Not listed
Setting
Remote
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Financial Data Sales Associate, EMEA
Remote, Global
Apply
The financial industry is growing at a record pace, but our data providers are still stuck in the past — with cumbersome onboarding processes, complicated APIs, slow infrastructure, and expensive licensing costs.
Databento is the market data platform for modern finance. The company provides real-time and historical data across futures, options, and equities through a unified API. By owning the entire market data stack end-to-end, Databento is the first platform of its kind to combine the performance and reliability demanded by the world's leading trading firms with a dramatically simpler developer experience. Our team includes alumni of Two Sigma, Citadel Securities, Flow Traders, Tower Research, PDT Partners, SIG, and other top quantitative firms.
We accommodate 100% remote work, with teammates living around the globe and paid in their local currency.
Responsibilities
As a Financial Data Sales Associate based in the EMEA region, you will oversee the full scope of sales at Databento. This includes the following:
Own the technical sales process, from answering technical customer inquiries and providing data samples to solving data-related issues that our customers raise.
Create common examples and use-cases with market data, with examples in Python, C++, and/or Rust.
Gather customer feedback, testimonials, case studies, and more.
Establish and maintain accurate, timely, and documented forecasting and record-keeping procedures, keeping our CRM up-to-date and organized.
Build a network of executive relationships across the industry and with key partners and customers.
Stay up-to-date with industry trends, market dynamics, and competitor activities to identify potential business opportunities and adapt sales strategies accordingly.
Collaborate across teams to align sales efforts with overall company objectives and ensure a seamless customer experience.
Desired Qualifications
The ideal candidate has experienced the end-to-end sales pipeline, including top-of-funnel, upselling, channel sales, customer success, and forecasting. Below are other skills that we look for:
Understand and communicate with our user base of developers and quants.
Experience with quant trading and market microstructure.
Extreme attention to detail and record-keeping, as well as the ability to automate processes in HubSpot.
Professional communication skills that align with the tone of an institutional financial product.
White-glove management of the sales cycle with continual buy-in from the customer, discovering the user's pain points, signs of friction, being honest when our product isn't the best fit, not being too pushy or salesy, and knowing when to continue vs. back off.
Readiness to work within a startup environment with limited resources and personnel.
As a bonus: Active usage of GitHub, knowledge of enough C++, Python, and/or Rust to help answer client inquiries.
Notice about phishing scams
Be cautious of phishing scams impersonating Databento that offer fake job interviews and request purchases. Official emails come only from @databento.com or us.greenhouse-mail.io (our ATS). Any other domains (e.g., databento-careers.com, databento.online) are fraudulent.
--
Databento, Inc. provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, veteran status, or genetics. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in every location where we operate. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Pursuant to applicable laws, we consider qualified applicants with arrest or conviction records. If you need an accommodation, please let us know.
Our recruiting data suggests that underrepresented applicants often downplay their skills. Even if your experience doesn’t exactly match the qualifications listed, we still want to hear from you. Please apply!
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Listed by Databento for a position based in the United States. Employers on this board attest they are hiring domestically.
Technical Support Engineer (L1/Frontline Support), EU
Databento · Remote
Pay
$35k–120k
Setting
Remote
Back to jobs
Technical Support Engineer (L1/Frontline Support), EU
Remote / London
Apply
The financial industry is growing at a record pace, but our data providers are still stuck in the past — with cumbersome onboarding processes, complicated APIs, slow infrastructure, and expensive licensing costs.
Databento is the market data platform for modern finance. The company provides real-time and historical data across futures, options, and equities through a unified API. By owning the entire market data stack end-to-end, Databento is the first platform of its kind to combine the performance and reliability demanded by the world's leading trading firms with a dramatically simpler developer experience. Our team includes alumni of Two Sigma, Citadel Securities, Flow Traders, Tower Research, PDT Partners, SIG, and other top quantitative firms.
This role sits squarely at L1: you’ll be the first point of contact for customer issues during EU hours, responsible for understanding the problem, resolving common and well-documented cases, and escalating more complex issues to senior support or engineering with clear reproduction steps and context.
Responsibilities
Act as the first point of contact for customer support inquiries, resolving common customer issues related to API usage, onboarding, authentication, integration, and billing.
Escalate issues to L2/L3 support or engineering while maintaining accurate ticket status, reproduction steps, and logs.
Identify recurring questions and contribute improvements to documentation, FAQs, and onboarding materials.
Write technical content on occasion, including tutorials, how-to guides, and blog posts that help developers get the most out of our APIs.
Help manage and grow our online developer communities (Slack, Reddit, etc.) by answering questions and surfacing feedback.
What we typically look for
Prior experience with Databento's API is strongly preferred, as well as familiarity with financial trading and/or market data.
At least 2 years of experience in technical support, QA, or engineering.
Working proficiency in Python.
Experience with troubleshooting tools (Wireshark, tcpdump, ss, nc, telnet, strace, gdb, perf, eBPF, lsof, curl, xxd, jq, SQL) is a plus.
Experience with observability tools (Grafana, Prometheus, Loki, Sentry) is a plus.
Strong technical communication skills. DevRel experience (e.g. managing Discord communities, creating technical blog posts, podcasts, videos, etc) is a plus.
Experience at an early-stage startup is a plus.
Based in the EU region to provide support coverage during business hours.
Notice about phishing scams
Be cautious of phishing scams impersonating Databento that offer fake job interviews and request purchases. Official emails come only from @databento.com or us.greenhouse-mail.io (our ATS). Any other domains (e.g., databento-careers.com, databento.online) are fraudulent.
--
Databento, Inc. provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, veteran status, or genetics. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in every location where we operate. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Pursuant to applicable laws, we consider qualified applicants with arrest or conviction records. If you need an accommodation, please let us know.
Our recruiting data suggests that underrepresented applicants often downplay their skills. Even if your experience doesn’t exactly match the qualifications listed, we still want to hear from you. Please apply!
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Listed by Databento for a position based in the United States. Employers on this board attest they are hiring domestically.
Executive/Personal Assistant
Databento · Salt Lake City
Pay
$40k–75k
Setting
On-site
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Executive/Personal Assistant
Salt Lake City
Apply
The financial industry is growing at a record pace, but our data providers are still stuck in the past — with cumbersome onboarding processes, complicated APIs, slow infrastructure, and expensive licensing costs.
Databento is the market data platform for modern finance. The company provides real-time and historical data across futures, options, and equities through a unified API. By owning the entire market data stack end-to-end, Databento is the first platform of its kind to combine the performance and reliability demanded by the world's leading trading firms with a dramatically simpler developer experience. Our team includes alumni of Two Sigma, Citadel Securities, Flow Traders, Tower Research, PDT Partners, SIG, and other top quantitative firms.
We're looking for an Executive/Personal Assistant to support our CTO, with occasional backup support for our Founder and CEO. The individual must be based in Salt Lake City for local tasks, however occasional remote or hybrid work arrangements may be possible. You'll have an outsized impact on the company's day-to-day operations and help keep our leadership running at full speed.
Responsibilities
You'll provide high-leverage administrative and operational support to our executive team. This includes the following:
Handle personal and professional errands, vendor coordination, and quality-of-life tasks that allow CTO to stay focused on high-priority work
Coordinate travel arrangements — flights, hotels, ground transportation, and itineraries — for both executives and occasional team travel, including larger offsites
Own calendar management, including scheduling internal meetings, external calls, and resolving conflicts across time zones
Process, sort, and manage physical and digital mail; flag action items and ensure timely responses
Maintain and organize files, correspondence, and records on behalf of both executives
Serve as the point of contact for office logistics, including supply management and any SLC-based operational needs
Prepare expense reports, track reimbursements, and liaise with our finance function as needed
Identify opportunities to streamline workflows and proactively implement quality-of-life improvements for leadership
Handle sensitive and confidential information with the utmost discretion at all times
Requirements
Based in Salt Lake City, UT
College degree or a minimum of three years of professional experience
Proven experience as an executive assistant, personal assistant, a similar administrative support role, or any service-oriented position
Exceptional organizational skills and the ability to manage multiple priorities simultaneously without dropping the ball
Strong written and verbal communication skills; able to represent leadership professionally in correspondence
High degree of discretion and judgment when handling confidential or sensitive information
Proactive problem-solver who anticipates needs and takes initiative without being asked
Comfortable operating in a fast-moving startup environment where priorities can shift quickly
Proficiency with standard productivity tools (Google Workspace, Slack, calendar software, etc.)
A valid driver's license with a clean driving record to support local travel
Nice to Have
Familiarity with financial services, fintech, or tech companies
Experience booking complex, multi-leg international travel itineraries
Experience with expense management tools (e.g., Brex, Ramp, or similar)
We offer health, dental, disability, and life insurance benefits, as well as 401(k) matching for full-time employees.
Notice about phishing scams
Be cautious of phishing scams impersonating Databento that offer fake job interviews and request purchases. Official emails come only from @databento.com or us.greenhouse-mail.io (our ATS). Any other domains (e.g., databento-careers.com, databento.online) are fraudulent.
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Databento, Inc. provides equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, veteran status, or genetics. We comply with federal, state, and local nondiscrimination laws in every location where we operate. This policy applies to all terms and conditions of employment, including recruiting, hiring, promotion, termination, layoff, recall, transfer, leave, compensation, and training. Pursuant to applicable laws, we consider qualified applicants with arrest or conviction records. If you need an accommodation, please let us know.
Our recruiting data suggests that underrepresented applicants often downplay their skills. Even if your experience doesn’t exactly match the qualifications listed, we still want to hear from you. Please apply!
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Listed by Databento for a position based in the United States. Employers on this board attest they are hiring domestically.
Technical Support Engineer (L1/Frontline Support)
Databento · Remote
Pay
$35k–140k
Setting
Remote
Back to jobs
Technical Support Engineer (L1/Frontline Support)
Remote / Boston / Salt Lake City / San Francisco / New York
Apply
The financial industry is growing at a record pace, but our data providers are still stuck in the past — with cumbersome onboarding processes, complicated APIs, slow infrastructure, and expensive licensing costs.
Databento is the market data platform for modern finance. The company provides real-time and historical data across futures, options, and equities through a unified API. By owning the entire market data stack end-to-end, Databento is the first platform of its kind to combine the performance and reliability demanded by the world's leading trading firms with a dramatically simpler developer experience. Our team includes alumni of Two Sigma, Citadel Securities, Flow Traders, Tower Research, PDT Partners, SIG, and other top quantitative firms.
This role sits squarely at L1: you’ll be the first point of contact for customer issues, responsible for understanding the problem, resolving common and well-documented cases, and escalating more complex issues to senior support or engineering with clear reproduction steps and context.
Responsibilities
Act as the first point of contact for customer support inquiries, resolving common customer issues related to API usage, onboarding, authentication, integration, and billing.
Escalate issues to L2/L3 support or engineering while maintaining accurate ticket status, reproduction steps, and logs.
Identify recurring questions and contribute improvements to documentation, FAQs, and onboarding materials.
Write technical content on occasion, including tutorials, how-to guides, and blog posts that help developers get the most out of our APIs.
Help manage and grow our online developer communities (Slack, Reddit, etc.) by answering questions and surfacing feedback.
What we typically look for
Prior experience with Databento's API is strongly preferred, as well as familiarity with financial trading and/or market data.
At least 2 years of experience in technical support, QA, or engineering.
Working proficiency in Python.
Experience with troubleshooting tools (Wireshark, tcpdump, ss, nc, telnet, strace, gdb, perf, eBPF, lsof, curl, xxd, jq, SQL) is a plus.
Experience with observability tools (Grafana, Prometheus, Loki, Sentry) is a plus.
Strong technical communication skills. DevRel experience (e.g. managing Discord communities, creating technical blog posts, podcasts, videos, etc) is a plus.
Experience at an early-stage startup is a plus.
Notice about phishing scams
Be cautious of phishing scams impersonating Databento that offer fake job interviews and request purchases. Official emails come only from @databento.com or us.greenhouse-mail.io (our ATS). Any other domains (e.g., databento-careers.com, databento.online) are fraudulent.
--
Databento, Inc. provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, veteran status, or genetics. In addition to federal law requirements, we comply with applicable state and local laws governing nondiscrimination in every location where we operate. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Pursuant to applicable laws, we consider qualified applicants with arrest or conviction records. If you need an accommodation, please let us know.
Our recruiting data suggests that underrepresented applicants often downplay their skills. Even if your experience doesn’t exactly match the qualifications listed, we still want to hear from you. Please apply!
Get new jobs like this in your inbox
We'll email you when Databento posts a job like this one.
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*
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Phone*
Location (City)*
Locate me
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LinkedIn Profile*
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Select...
What is your earliest potential start date?
In a few words, why are you interested in this role? *
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