About Decagon

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.

Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.

We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.

We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.

About the Role

We’re looking for a Strategic Account Executive that thrives in a highly autonomous environment. You’re product-minded, scrappy, and comfortable building your pipeline with some of the largest brands in the world. We have strong engineers on the team and the ability to aggressively support potential sales with customizations to close the deal.

In this role, you will

• Develop and execute account strategies to break into and close strategic federal accounts, working within the procurement realities of the agencies you own

• Build trusted relationships with stakeholders across the buying committee — program managers, contracting officers, technical evaluators, and end users

• Navigate the relevant contract vehicles (GSA Schedule, SEWP, CIO-SP3, OTA, IDIQ) and work effectively through resellers, SIs, or GovCon primes where deals require it

• Understand each agency's mission priorities, budget cycles, and procurement constraints to shape deal strategy and timing

• Collaborate with internal teams (solutions engineering, deployment, security/compliance) to speak credibly to FedRAMP status, ATO processes, and security posture

• Accurately forecast and report on pipeline given the long federal sales cycle

• Provide feedback to product and leadership on what's needed to win and expand in federal

• Maintain expert-level knowledge of the product, the federal buying landscape, and the compliance requirements relevant to your accounts

• Expect moderate travel.

Your background looks something like this

• 5+ years of experience in federal/public sector enterprise or strategic sales, with a track record of carrying and hitting a strategic-level quota

• Demonstrated experience closing deals through at least one contract vehicle (GSA Schedule, SEWP, CIO-SP3, OTA, IDIQ) or via a reseller/SI/prime relationship

• Strong understanding of federal procurement — RFPs, RFIs, RFQs, sole-source justifications

• Comfort discussing security/compliance requirements (FedRAMP, ATO, CMMC) credibly with technical buyers

• Strong business acumen and ability to speak the language of the C-suite

• Consultative selling approach with a focus on value-based solutions

• Ability to manage multiple stakeholders and cross-functional initiatives

• Bachelor's degree or equivalent work experience

Even better if you have

• An active or recently-active security clearance (Public Trust, Secret, or TS/SCI)

• Existing relationships with relevant SI/reseller partners

Compensation

OTE $350,000 - $400,000k + Offers Equity

Benefits

We proudly offer the following benefits for our full-time employees:

• Medical, Dental, and Vision benefits for you and your family

• Life Insurance and Disability Benefits

• Retirement Plan (e.g., 401K, pension)

• Parental Leave

• Fertility and family building benefits through Carrot

• Monthly stipend to support your wellness, lifestyle, and work-life balance

• Daily lunches and snacks in the office to keep you at your best

• Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)

These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.

About Decagon

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.

Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.

We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.

We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.

About the Role

We are looking for an Enterprise Account Executive with a self-starter mindset and builders mentality to join our GTM Sales Team. This is an opportunity to accelerate your career - you will play an important role in defining and iterating our sales motion, providing customer feedback to help shape our roadmap, and generating revenue to grow our sales business. Decagon is a fully in person company based in our Austin office.

In this role, you will

• Manage the full sales cycle for enterprise accounts, from self lead generation and qualification through negotiation, closing, and renewals.

• Generate a pipeline from ICP accounts via value-driven outbounding

• Collaborate with Solutions Engineering, Product, Engineering, and Marketing team to ensure customer success.

• Foster strong relationships with key stakeholders, including C-suite executives, to drive positive ROI and long term partnerships.

• Leverage internal executive team to accelerate deal cycles and securing buy-in from top-level client decision-makers.

• Play a key role in shaping go-to-market motion and influence how we engage and close key accounts

Your background looks something like this

• 4+ years of experience as a top-performing Account Executive with a strong track record of success.

• Experience in complex solution sales and consistently closing 7 figure deals.

• Consistent performance meeting pipeline generation targets for net new business

Even better if you have

• Previous experience selling AI or Customer Support/Experience software.

• Experience as an early sales hire at a fast growing start-up.

Benefits

We proudly offer the following benefits for our full-time employees:

• Medical, Dental, and Vision benefits for you and your family

• Life Insurance and Disability Benefits

• Retirement Plan (e.g., 401K, pension)

• Parental Leave

• Fertility and family building benefits through Carrot

• Monthly stipend to support your wellness, lifestyle, and work-life balance

• Daily lunches and snacks in the office to keep you at your best

• Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)

These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.

About Decagon

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.

Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.

We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.

We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.

About the Team

Over the past few years, development of LLMs has evolved at a rapid pace. It’s not enough for our customers to just “set it and forget it” when it comes to AI software. Truly successful AI Agents require guidance and input throughout the development lifecycle.

About the Role

As part of the Conversation Design team, you'll help shape what great AI conversation experiences look and sound like — across channels and languages, for enterprise customers around the world. You'll work directly with customers and internal teams to improve agent quality — especially in voice, one of our fastest growing channels — and build the systems and resources that allow us to scale your expertise.

This work spans research, design, enablement, and product strategy. You might:

• Advise customers and internal teams on conversation design and voice selection

• Evaluate and iterate on voice quality across providers, languages, and use cases

• Build playbooks, rubrics, and evaluation frameworks that scale best practices across the team

• Partner with Engineering and Product to translate field insights into platform improvements

Your insights will shape how Decagon deploys AI in mission-critical contexts and how we build toward the next generation of intelligent systems.

In this role, you will

• Design and optimize enterprise-grade AI conversation experiences across chat, voice, SMS, and email channels

• Serve as a trusted advisor to customers and internal stakeholders on conversation design best practices

• Evaluate voice quality and interaction patterns to maintain a high bar for naturalness and appropriateness

• Build repeatable frameworks for assessing conversation and voice performance

• Enable our Customer team to apply strong design judgment independently

• Partner crossfunctionally with Engineering and Product to investigate quality gaps and drive improvements through clear recommendations

• Share learnings and create documentation on best practices to improve consistency and raise the quality bar across deployments

Your background looks something like this

• 5+ years of relevant experience (e.g., voice experience design, conversation designer, product manager, applied linguistics, etc.)

• Hands-on experience with voice — conversational AI, speech synthesis, or audio production

• Experience migrating NLU systems to LLM and understanding key use cases for RAG functionality improvements

• Experience building evaluation frameworks, rubrics, or QA processes

• Strong communicator across technical and business contexts

• Comfortable working close to the product in a fast-moving environment

Even better if you have

• Native or professional fluency in Spanish and/or familiarity with other languages

• Experience with TTS providers or speech synthesis tools

• Hands-on experience with frontier AI tools and deployment in enterprise or high-impact settings

Compensation

$160k - 200k + Offers Equity

Benefits

We proudly offer the following benefits for our full-time employees:

• Medical, Dental, and Vision benefits for you and your family

• Life Insurance and Disability Benefits

• Retirement Plan (e.g., 401K, pension)

• Parental Leave

• Fertility and family building benefits through Carrot

• Monthly stipend to support your wellness, lifestyle, and work-life balance

• Daily lunches and snacks in the office to keep you at your best

• Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)

These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.

About Decagon

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.

Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.

We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.

We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.

About the Team
The Accounting team at Decagon is at the center of our growth, building the financial foundation that powers a rapidly scaling startup. We ensure accurate, timely financial reporting in accordance with U.S. GAAP while designing scalable processes and strong controls that support expansion across teams and geographies. Partnering closely with Sales, People, Legal, and Operations, we drive thoughtful spend management, contract oversight, and payroll excellence—balancing precision with agility in a fast-moving environment where our work directly enables the company’s next stage of growth.

About the Role
We’re looking for a high-impact Finance Operations & Payroll Manager to build the finance engine that keeps our company scaling. You’ll own payroll, expenses, AP, and AR, transforming these core operations into smooth, scalable systems that support a fast-moving, high-growth team. This is a high-impact individual contributor role responsible for ensuring accurate, compliant, and timely payroll while helping build the processes and controls needed to support a rapidly scaling organization.

In this role, you will

• Own end-to-end global payroll processing for accuracy and compliance, including management of new hires, terminations, bonuses, and other variable compensation

• Perform payroll reconciliations, reporting, and audit support while maintaining strong process documentation and internal controls

• Administer end-to-end business travel and expense operations including corporate card management, expense report review, policy enforcement, and travel vendor relationships ensuring compliance, accurate GL coding, timely reimbursement, and monthly T&E reporting and variance analysis

• Oversee accounts payable and accounts receivable, ensuring timely processing, accurate coding, and proper approvals while proactively managing vendor payments, cash application, and aging reports

• Lead month-end close activities across payroll, AP, and AR, including accruals and reconciliations

• Partner cross-functionally with People and Finance to support headcount growth and identify opportunities to improve automation and system efficiency across all owned functions

Your background looks something like this

• 6-8 years of progressive payroll experience, with full ownership of U.S. payroll

• Strong experience managing multi-state U.S. payroll in a high-growth or dynamic environment

• Deep knowledge of payroll compliance, tax regulations, and reporting requirements.

• Experience working closely with HR / People and Finance teams

• Strong attention to detail and the ability to independently reconcile and resolve discrepancies

• A proactive, ownership-driven mindset with comfort operating in a fast-moving startup environment

Even better if you have

• Have worked in a hyper growth company

• Some exposure to or familiarity with accounts payable, accounts receivable, and/or business travel and expense operations

Compensation

$160,000 - $200,000 + equity

Benefits

We proudly offer the following benefits for our full-time employees:

• Medical, Dental, and Vision benefits for you and your family

• Life Insurance and Disability Benefits

• Retirement Plan (e.g., 401K, pension)

• Parental Leave

• Fertility and family building benefits through Carrot

• Monthly stipend to support your wellness, lifestyle, and work-life balance

• Daily lunches and snacks in the office to keep you at your best

• Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)

These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.