Dexterity is the enterprise Physical AI company building intelligent robots for complex industrial work. 

Dexterity's Mech systems combine Foresight world model, robotics, and Physical AI platform to perform demanding logistics workflows, including trailer loading, trailer unloading, airport baggage handling, etc. at the speed, reliability, and safety levels required for high-volume operations. Dexterity's Foresight World Model powers real-time perception, planning, and execution across physical environments with the interpretability required for industrial deployment. Dexterity is headquartered in Redwood City, California.

Dexterity is backed by world-class investors such as Kleiner Perkins, Lightspeed Venture Partners, and Obvious Ventures. We are a diverse and multidisciplinary team with a culture built on passion, trust, and dedication.

About the Role

As a Field Service Engineer, your primary mission is keeping Dexterity’s robotic systems running at peak performance in live customer warehouse environments. This role is focused on hands-on field servicing, preventive maintenance, physical retrofits, and rapid hardware/software troubleshooting.

You will be the primary technical point of contact on the shop floor during deployments and service calls, ensuring physical AI systems remain reliable, operational, and capable of hitting customer performance goals.

Key Responsibilities 

• On-Site Servicing & Maintenance: Execute hands-on field repairs, preventive maintenance, component replacements, and system upgrades on production robotic systems.

• Field Hardware Diagnostics: Perform root-cause analysis (RCA) on failing physical hardware, mechanical assemblies, pneumatics, sensors, and electrical control circuits using multimeters and oscilloscopes.

• Software & Systems Triage: Use Linux/UNIX command line interfaces (CLI), networking diagnostics, and trace/debug logs directly on customer sites to diagnose and resolve operational anomalies.

• System Commissioning & Deployment: Lead hardware installation, software commissioning with specialized tooling, testing, and calibration during new system rollouts.

• Spares & Component Refurbishment: Assist in RCAs on failed production components, log ticket updates, manage spare parts inventories, and refurbish components following repair protocols.

• Field Escalation & SLAs: Execute escalation playbooks to resolve critical outages rapidly, supporting internal and offshore operations teams to hit Dexterity SLAs.

• Customer Facing & Enablement: Act as the technical face of Dexterity on site, training customer personnel, operators, and external partners on proper handling, basic troubleshooting, and maintenance protocols.

• Engineering Feedback Loop: Deliver clear field documentation, ticket logs, and actionable issue trends back to HQ engineering to improve future product serviceability and design.

Qualifications & Mindset 

• Education & Experience: BS or AAS in an engineering discipline related to robotics (CS, EE, ME, Mechatronics, etc.) or equivalent practical field service experience.
  If you don’t have a degree, but have the confidence and hands-on skill to service complex machinery, please apply—curiosity, tenacity, and perseverance trump degrees in this role.

• Field & Hardware Expertise: Proven experience performing mechanical, electrical, and pneumatic repairs on automated or industrial control systems using hand tools, power tools, and electrical test equipment.

• Software & OS Diagnostics: Comfort navigating Linux/UNIX command line (CLI), analyzing system logs, and basic networking troubleshooting.

• Action-Oriented Mindset: Strong sense of urgency in high-stakes production environments, with a "whatever it takes" attitude to restore system uptime safely.

• Communication & Collaboration: Ability to communicate technical issues clearly to both non-technical site operators and HQ engineering teams.

Desired Skills (Nice-to-Have) 

• Hands-on experience servicing warehouse automation, industrial robotics, or material handling equipment.

• Basic software scripting or troubleshooting experience (Python, Linux, GitHub).

• Knowledge of network engineering, IT infrastructure, or industrial communications.

• Ability to read and navigate 3D CAD models/drawings (Solidworks, NX).

• Experience using ticketing and field service management tools (Jira, Zendesk, Google Suite).

Work Environment & Physical Requirements 

• Field Environment: Active warehouse and industrial logistics settings, including seasonal temperature variations and industrial background noise.

• Physical Demands: Prolonged walking and standing on warehouse floors, working in and around physical machinery, lifting components, and using hand/electrical tools.

• Travel & Schedule: Up to 50% travel to customer sites. Willingness to work extended hours or modified shifts during go-lives, emergency repairs, and planned maintenance windows.

Base pay is one component of Dexterity's total rewards package, which may also include equity, comprehensive medical, dental, and vision benefits, and other compensation elements depending on eligibility.

The annual base salary range for this position is $80,000–$110,000 USD. 

Actual compensation will be determined based on factors including experience, skills, and overall qualifications. Final compensation will be determined on a case-by-case basis and will also consider relevant experience and internal equity.

Dexterity is proud to be an equal opportunity employer. We are committed to creating an inclusive workplace where all employees and applicants are treated with fairness and respect.

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, ancestry, national origin, citizenship, age, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender, gender identity, gender expression, sexual orientation, marital status, medical condition, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.

Dexterity is committed to providing reasonable accommodations to qualified individuals with disabilities and to applicants requiring accommodations during the hiring process, consistent with applicable law. If you require an accommodation, please let us know.

Senior Enterprise Sales Executive

About Dexterity

Dexterity is the enterprise Physical AI company building intelligent robots for complex industrial work. 

Dexterity's Mech systems combine Foresight world model, robotics, and Physical AI platform to perform demanding logistics workflows, including trailer loading, trailer unloading, airport baggage handling, etc. at the speed, reliability, and safety levels required for high-volume operations. Dexterity's Foresight World Model powers real-time perception, planning, and execution across physical environments with the interpretability required for industrial deployment. Dexterity is headquartered in Redwood City, California.

Dexterity is backed by world-class investors such as Kleiner Perkins, Lightspeed Venture Partners, and Obvious Ventures. We are a diverse and multidisciplinary team with a culture built on passion, trust, and dedication.

About the Role

As an Enterprise Sales Executive, you will lead strategic sales growth with Dexterity's most important enterprise customers. Your mission is to develop and execute account strategies, build long-term executive relationships, create compelling business cases, and drive complex sales cycles and wins with Fortune 100 and other large-scale customers.

This role is ideal for an enterprise sales leader with a verifiable track record of executing and exceeding quota year after year, strong technical and commercial judgment, and experience selling high-value solutions into e-commerce, supply chain, distribution, automation, or related industrial markets. You will work closely with Product Management, Engineering, Marketing, Finance, Legal, and customer-facing teams to create value for customers and accelerate Dexterity's growth.

About the Opportunity

You'll join Dexterity at an exciting stage of growth, helping define how Physical AI transforms logistics and warehouse operations while building long-term strategic relationships with some of the world's largest enterprise customers.

Physical & Work Environment

• Location: Hybrid/remote within the United States, with a preference for candidates based in the Western U.S. or near a major metropolitan area with convenient access to a major airport. Periodic travel to Dexterity's headquarters in Redwood City, CA is expected.

• Travel: Up to 60% travel to customer sites, executive meetings, industry events, and Dexterity offices as business needs require.

Core Outcomes

• Strategic Account Growth: Develop and initiate sales strategies for key enterprise accounts and lead the continuous implementation of defined account plans that lead to closing sales.

• Revenue and Margin Achievement: Ensure achievement of agreed sales targets and margins through structured follow-up, accurate forecasting, and disciplined reporting.

• Customer Trust: Establish, build, and maintain long-term strategic customer relationships to improve Dexterity's opportunities for sales, profitability, customer satisfaction, and account expansion.

• Business Case Development: Build analytical, value-based business cases that connect Dexterity's robotics solutions to customer ROI, operational impact, and supply chain priorities.

• Coordinated Sales Execution: Ensure a coordinated sales approach across internal teams, including Product Management, technical teams, marketing, legal, and external partners as needed.

• Market Intelligence: Identify and prioritize opportunities, monitor competitor activity within each account, and ensure appropriate response strategies are formulated and implemented.

Key Responsibilities

• Develop and execute strategic account plans for Fortune 100 and other large enterprise customers that lead to closed business.

• Lead complex, consultative enterprise sales cycles from opportunity development through contract negotiation and close.

• Create added value for the customer and Dexterity by aligning commercial strategy, technical solution fit, contract agreements, and executive sponsorship.

• Act as the focal point for strategic customer relationship management and problem resolution.

• Coordinate communications among customers and internal teams to ensure accurate, consistent, and relevant information.

• Use internal and external resources, including technical, marketing, and commercial teams, to increase Dexterity's market awareness and influence customers at all levels.

• Communicate customer forecasts, resource requirements, operational priorities, and recommendations for value-added offerings to Product Management and business leaders.

• Develop account expansion opportunities through stakeholder mapping, local customer relationships, competitive positioning, and structured account development.

• Maintain strong CRM discipline, forecast accuracy, pipeline visibility, and executive-level reporting.

Actual mix varies by customer maturity, sales cycle stage, and strategic account priorities.

Core Skills & Experience

• Demonstrated success selling complex enterprise technology solutions to large-scale customers. Typically 10+ years of enterprise sales or strategic account management experience.

• Strategic enterprise sales experience with Fortune 100 or similarly complex global accounts.

• Verifiable track record of exceeding quotas year after year.

• Strong account development experience, including stakeholder mapping, pipeline creation, and account expansion.

• Business case development experience with an analytical, value-based sales approach.

• Strong technical know-how and ability to engage credibly with engineering, operations, supply chain, and executive stakeholders.

• Excellent verbal and written communication skills, including executive presentations, negotiation, and customer-facing problem solving.

• Ability to work effectively in the targeted geography with established or quickly developed local customer relationships.

• Team player with strong execution discipline, ownership, urgency, and results orientation.

• Experience working with customers at the executive level.

Nice-to-Have, Role-Specific Strengths

• Experience selling into e-commerce, supply chain, distribution, logistics, warehouse automation, or general industry markets.

• Knowledge of integrated automation systems; robotics experience is highly preferred.

• Creative thinker with commercial focus, strong technical curiosity, and the ability to simplify complex value propositions.

• Experience partnering with Product Management, Engineering, Solution Engineering, Marketing, Legal, Finance, and Customer Success teams.

Qualifications

• Bachelor's degree in Engineering, Business Administration, or a related field preferred.

• Equivalent experience in sales, support sales, account management, marketing, automation, or customer support will also be considered.

• 10+ years of relevant experience in enterprise sales, strategic account management, or complex technical solution selling.