Email Security Architecture Manager
Location
United States
Employment Type
Full time
Location Type
Remote
Department
Operations
Compensation
OTE $125K – $150K • Offers Equity
Overview
Application
About Doppel
Doppel is building the future of social engineering defense. Our AI-native platform uses agentic AI to protect executives, employees, customers, and brands from phishing, impersonation, fraud, and other AI-powered threats across digital channels. We help some of the world’s most recognized brands detect and dismantle attacker infrastructure while strengthening employee resilience through threat-informed training and simulation. By unifying Digital Risk Protection, Human Risk Management and Email Security, Doppel connects threats into a real-time intelligence graph to power faster disruption, smarter defense, and modern security awareness at scale.
Backed by leading investors including Andreessen Horowitz and Bessemer Venture Partners, and trusted by leading enterprises, Doppel is a rapidly growing Series C startup building the future of social engineering defense. Our team combines deep cybersecurity expertise, operational rigor, and startup velocity to solve some of the internet’s most urgent trust and safety challenges.
The Role
As the Manager, Email Security Architecture, you will lead a team of Email Security Architects responsible for customer onboarding, detection tuning, operational excellence, threat investigation, and strategic customer guidance.
This is a highly cross-functional leadership role that sits at the intersection of security operations, customer success, solutions architecture, product, and engineering. You will help define how customers deploy and operationalize Doppel Email Security while serving as a critical feedback loop between the field and our product organization.
You will be responsible for building scalable processes, developing team talent, driving customer outcomes, and helping shape the future direction of Doppel's Email Security platform.
What You'll Do
Team Leadership & Operations
Build, mentor, and lead a team of Email Security Architects.
Establish operational processes, performance standards, and best practices across the team.
Develop onboarding, enablement, and career development programs.
Manage team capacity, escalations, and customer coverage models.
Drive operational metrics around customer adoption, time-to-value, remediation outcomes, and customer satisfaction.
Build a high-performance culture focused on customer outcomes, operational excellence, and continuous improvement.
Customer Security Leadership
Serve as an executive escalation point for strategic customers.
Guide customers through Email Security deployments and operationalization.
Help customers improve their defenses against phishing, business email compromise (BEC), impersonation, account takeover, and other social engineering threats.
Lead security reviews, threat discussions, and executive-level customer presentations.
Partner with customer security, messaging, and IT teams to integrate Doppel into existing workflows.
Act as a trusted advisor to security leaders responsible for protecting their organizations from evolving email-borne threats.
Threat Operations & Response
Oversee investigations involving phishing campaigns, impersonation attacks, malicious infrastructure, and emerging threat activity.
Help define operational playbooks for investigation, remediation, and disruption.
Partner with internal enforcement and takedown teams to connect inbox threats with broader attacker infrastructure and disruption opportunities.
Drive continuous improvement of detection, investigation, and response workflows.
Help operationalize the connection between inbox threats and Doppel's broader threat intelligence and disruption capabilities.
Product & Engineering Partnership
Act as the primary voice of customers and frontline operations for the Email Security product team.
Identify detection gaps, workflow friction, automation opportunities, and platform enhancements.
Partner closely with Product Management and Engineering to influence roadmap priorities.
Help define scalable operational models that leverage automation and agentic workflows.
Participate in new product launches, enablement initiatives, and customer-facing feature rollouts.
Translate customer feedback and operational learnings into actionable product recommendations.
Strategic Growth
Support sales and go-to-market teams during strategic evaluations, proof-of-value engagements, and customer expansions.
Help develop technical positioning, customer success stories, and operational best practices.
Contribute to the evolution of Doppel's Email Security offering as the business scales.
Partner across Sales, Customer Success, Product, and Engineering to ensure successful customer outcomes and long-term growth.
Preferred Qualifications
Experience with email security platforms such as Proofpoint, Abnormal, Material Security, Mimecast, Microsoft Defender for Office 365, or similar technologies.
Experience in security operations, threat intelligence, digital risk protection, or incident response environments.
Familiarity with automated remediation, enforcement workflows, and security automation platforms.
Experience working in fast-paced startup or high-growth technology environments.
Background supporting enterprise and Fortune 1000 customers.
Experience building customer-facing security programs or technical services organizations.
Success in This Role
Within your first year, you will:
Build and scale a world-class Email Security Architecture team.
Establish operational excellence frameworks across onboarding, investigations, remediation, escalations, and customer engagement.
Improve customer adoption, operational efficiency, and measurable security outcomes.
Create strong partnerships across Product, Engineering, Sales, Customer Success, and Security Operations.
Help shape the future of Doppel Email Security through direct customer insight and operational expertise.
Develop scalable processes and playbooks that support rapid growth while maintaining exceptional customer experiences.
Join Doppel
Doppel is the first platform built to dismantle digital deception at scale. We scan over 150 billion entities daily and deploy continuously adaptive AI SOC agents, paired with expert human analysts, to uncover and disrupt the infrastructure behind phishing, impersonation, and online fraud before attacks can spread. Our Threat Grid turns every customer signal into shared intelligence, making each disruption smarter, faster, and more effective.
We’re not just another cybersecurity company. We’re defining the future of social engineering defense, where trust is protected, and deception becomes unprofitable. Backed by top-tier investors and trusted by some of the world’s most recognized brands, Doppel is growing fast. If you’re driven to solve real-world problems with bold technology, we’d love to meet you.
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Listed by Doppel for a position based in the United States. Employers on this board attest they are hiring domestically.
Doppel is building the future of social engineering defense. Our AI-native platform uses agentic AI to protect executives, employees, customers, and brands from phishing, impersonation, fraud, and other AI-powered threats across digital channels. We help some of the world’s most recognized brands detect and dismantle attacker infrastructure while strengthening employee resilience through threat-informed training and simulation. By unifying Digital Risk Protection, Human Risk Management and Email Security, Doppel connects threats into a real-time intelligence graph to power faster disruption, smarter defense, and modern security awareness at scale.
Backed by leading investors including Andreessen Horowitz and Bessemer Venture Partners, and trusted by leading enterprises, Doppel is a rapidly growing Series C startup building the future of social engineering defense. Our team combines deep cybersecurity expertise, operational rigor, and startup velocity to solve some of the internet’s most urgent trust and safety challenges.
What We're Looking For
We’re looking for a creative, AI-forward Learning Experience Designer / Content Developer to help us build engaging, realistic, threat-informed training experiences.
This role is ideal for a learning developer, instructional designer, or content creator who wants room to get creative with training;someone who can turn complex security concepts into interactive, memorable, behavior-changing learning experiences. You’ll design learning that goes beyond passive content: realistic scenarios, meaningful choices, branching interactions, gamification, simulations, video, animation, and AI-enhanced learning experiences.
You are excited by AI, not intimidated by it. You see AI as a way to prototype faster, generate better ideas, improve workflows, and create more engaging learning products. You are curious, experimental, and eager to push what digital learning can look like.
What We're Looking For
Design realistic, threat-informed training that helps learners recognize risks, make decisions, and change behavior.
Own learning content end-to-end, from needs analysis and objectives to writing, development, revision, and delivery.
Create engaging written modules, interactive scenarios, branching activities, knowledge checks, simulations, and multimedia learning assets.
Build learning experiences in Articulate Storyline and other content development tools.
Use gamification, learner choice, storytelling, and scenario-based design to make training more active and memorable.
Conduct learning needs assessments and analyze training requirements to determine the right learning solution.
Apply action mapping and learning outcome-driven design to connect training to real performance goals.
Experiment with AI tools for ideation, content drafting, prototyping, scenario generation, media creation, assessment design, and learner engagement.
Partner with subject matter experts, product, security, and creative teams to turn complex ideas into clear learning experiences.
Create or collaborate on video, animation, visuals, interactive media, and other content formats.
Continuously improve learning experiences based on feedback, learner needs, quality standards, and performance goals.
Role Requirements
Strong experience in instructional design, learning experience design, or eLearning content development.
Advanced skills in Articulate Storyline; experience with Rise or the broader Articulate 360 suite is a plus.
Strong understanding of adult learning principles, learning objectives, and outcome-driven design.
Experience creating scenario-based, interactive, and gamified learning experiences.
Ability to write clear, engaging instructional content that supports behavior change.
Experience using AI tools such as ChatGPT, Claude, ElevenLabs, Synthesia, or other creative AI platforms.
Experience conducting learning needs assessments and analyzing training requirements.
Experience with video creation tools such as Camtasia, Vyond, Adobe Premiere Pro, Descript, Synthesia, Canva, or similar platforms.
Comfort working in a fast-paced, collaborative environment with evolving priorities.
Strong creativity and a desire to bring fresh ideas to training and content development.
Practical experience using AI tools to enhance learning design, delivery, production, and efficiency.
Ability to own content from concept to completion while staying aligned to learner needs and business goals.
A learner-first and teaching-philosophy-forward approach to design.
Nice to Haves
Experience designing cybersecurity, information security, security awareness, privacy, compliance, or risk-related training.
Experience working in a technology, SaaS, cybersecurity, startup, or fast-growth environment.
Experience with animation, motion graphics, graphic design, or visual storytelling.
Familiarity with tools such as Adobe Creative Cloud, Figma, After Effects, Illustrator, Photoshop, or similar design tools.
Basic HTML/CSS/JavaScript experience for custom learning interactions
Strong visual design instincts.
What We Offer
🚀 A mission-driven culture with low ego, high ownership, deep customer obsession, and exceptional talent density
🍽️ Free lunch and dinner in the office
🌴 Flexible PTO
✈️ Quarterly team offsites
Join Doppel
Doppel is the first platform built to dismantle digital deception at scale. We scan over 150 billion entities daily and deploy continuously adaptive AI SOC agents, paired with expert human analysts, to uncover and disrupt the infrastructure behind phishing, impersonation, and online fraud before attacks can spread. Our Threat Grid turns every customer signal into shared intelligence, making each disruption smarter, faster, and more effective.
We’re not just another cybersecurity company. We’re defining the future of social engineering defense, where trust is protected, and deception becomes unprofitable. Backed by top-tier investors and trusted by some of the world’s most recognized brands, Doppel is growing fast. If you’re driven to solve real-world problems with bold technology, we’d love to meet you.
Listed by Doppel for a position based in the United States. Employers on this board attest they are hiring domestically.
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