Envoy protects the places the world relies on most by unifying people, spaces, and communications in one secure, integrated workplace management platform and ecosystem. More than 16,000 workplaces around the world trust Envoy to run secure, compliant, and connected operations across every location.

From manufacturing sites and data centers to life sciences labs, healthcare facilities, and corporate headquarters, Envoy unifies visitor management, risk assessment, mailroom management, digital signage software, resource booking, and emergency management into one integrated platform.

With deep integrations across access control, identity, compliance screening, and collaboration tools—including LenelS2, Brivo, Genetec, Honeywell, Cisco Meraki, Okta, Microsoft Azure, Microsoft Teams, Slack, ServiceNow, DocuSign, Avigilon Alta, and Descartes Visual Compliance—Envoy helps organizations reduce risk, stay audit-ready, and operate with clarity at scale.

Learn more at envoy.com

About the Role

We’re looking for a dynamic, results-driven Account Executive to join our Mid-Market Sales team and drive adoption of Envoy’s workplace software across companies with 501–5,000 employees. You’ll play a critical role in accelerating growth by owning the full sales cycle—from prospecting to close—while delivering exceptional customer experiences.

You’ll be part of a high-performing team that values innovation, autonomy, and impact. This role offers significant opportunities for advancement in one of the most competitive B2B SaaS categories.

This is an onsite position that requires 4 days a week (Monday-Thursday) in our Denver, Colorado office.

You will

• Drive Revenue: Consistently exceed quarterly sales quotas and contribute to overall company growth.

• Own the Full Sales Cycle: From prospecting and qualification to demo, negotiation, and close—end-to-end ownership of deals.

• Pipeline Generation: Actively build and maintain a healthy pipeline through a mix of outbound prospecting, BDR collaboration, and inbound leads.

• Customer Discovery: Use strong discovery techniques and MEDDPPICC methodology to uncover business pain, value drivers, and stakeholder influence.

• Champion Development: Identify, develop, and test champions who help you navigate the buying committee and accelerate deal cycles.

• Product Expertise: Become fluent in Envoy’s solutions to tailor demos and communicate value aligned to client challenges.

• Cross-Functional Collaboration: Partner with Marketing, Product, Legal, Deal Desk, Customer Success, Support, and Sales Leadership to remove roadblocks and win business.

• Forecasting & Systems: Maintain clean opportunity data in Salesforce with forecast accuracy within ±10%.

• Negotiation: Navigate procurement, IT/security reviews, and commercial terms confidently while maintaining client relationships.

• Team Contribution: Mentor others, share playbooks, and help shape our high-performance sales culture.

You are

• Experienced: 3+ years of B2B SaaS sales experience, ideally in mid-market or SMB segments, including closing $25K–$100K+ ACV deals.

• Quota Crusher: Demonstrated track record of exceeding sales targets in a fast-paced, competitive environment.

• Consultative Seller: Skilled at selling business outcomes to IT, HR, and operations leaders using MEDDPPICC or similar frameworks.

• Self-Starter: Comfortable with outbound prospecting and self-sourcing new opportunities.

• Fluent in Tech Stack: Experience using Salesforce, Outreach, LI Sales Navigator, 6Sense, ZoomInfo, Chorus is preferred.

• Process-Oriented: High attention to pipeline hygiene, forecasting discipline, and MAAP (mutually agreed action plans).

• Adaptable & Coachable: Embraces feedback and is energized by learning and growth.

• Team Player: Collaborative, supportive, and driven to help teammates succeed.

Bonus points

• Familiarity with buyer profiles similar to Envoy's (e.g., IT, HR, Workplace, Operations).

• Experience selling software to compliance, security, HR or facilities teams.

• Additional language proficiency (e.g., French, Spanish, German).

You'll get

• To become exceptional writer and spoken communicator.

• To become a highly organized & autonomous, a true self-starter.

• Comfortable and energized operating in a fast-moving, changing organization.

• Confident in conducting your product demos and being able to answer questions to help drive the client evaluation forward.

• Passionate about our product and the workplace or commercial real estate industry, and working hard to build strategic partnerships.

• Excited about new logo prospecting and self-sourcing deals.

• Capable of having conversations with potential buyers centered around business value and the value of solving their business challenges through technology.

• Consultative, intellectually curious, and ambitious.

• Enthusiastic about learning and growing at Envoy.

• Empowerment: Ownership and autonomy to run your business.

• Growth: Career development and coaching from seasoned sales leaders.

• Team: A collaborative and high-performing sales org with transparent communication.

• Compensation: Competitive salary, equity, and benefits—adjusted for local market conditions. OTE aligned to experience and performance in SF and Denver.

• Culture: An inclusive and mission-driven company where your voice and contributions matter.

If you're passionate about selling software that transforms the modern workplace—and you’re ready to contribute to a high-impact sales team—we want to hear from you.

By applying for this position, you acknowledge that you have fully read and understand the job requirements and received the Envoy Privacy Notice for applicants, which is linked. Completing this application requires you to provide personal data, such as your name and contact information, which is mandatory for Envoy to process your application. Envoy is an EEO Employer and does not discriminate on the basis of any characteristic protected by local, state or federal law.

Envoy protects the places the world relies on most by unifying people, spaces, and communications in one secure, integrated workplace management platform and ecosystem. More than 16,000 workplaces around the world trust Envoy to run secure, compliant, and connected operations across every location.

From manufacturing sites and data centers to life sciences labs, healthcare facilities, and corporate headquarters, Envoy unifies visitor management, risk assessment, mailroom management, digital signage software, resource booking, and emergency management into one integrated platform.

With deep integrations across access control, identity, compliance screening, and collaboration tools—including LenelS2, Brivo, Genetec, Honeywell, Cisco Meraki, Okta, Microsoft Azure, Microsoft Teams, Slack, ServiceNow, DocuSign, Avigilon Alta, and Descartes Visual Compliance—Envoy helps organizations reduce risk, stay audit-ready, and operate with clarity at scale.

Learn more at envoy.com

About the role

We are looking for a Customer Success Operations Manager to help scale and optimize our post-sales organization. In this role, you will partner closely with CS leadership and cross-functional teams to drive operational rigor, scalable systems, and data-driven decision-making across Customer Success, Renewals, Solutions Engineering (pre- and post-sales), and Support.

Reporting to the Head of CS Operations, you will be a strategic and hands-on partner to CS leadership; own post-sales data, compensation operations, tooling, automation, and large-scale operational programs.You will execute high-impact initiatives that strengthen systems and processes, equipping customer-facing teams with the insights and infrastructure needed to perform at a high level while enabling the organization to scale efficiently.

The ideal candidate is a motivated self-starter who thrives in ambiguity, is passionate about supporting customer-facing teams, and brings strong analytical, communication, and project management skills.

This is an on-site position that requires working 4 days a week (Monday-Thursday) at our Denver, Colorado office.

You will

Post-Sales Strategy & Analytics

• Own post-sales data and insights management including churn, expansions, pipegen, product usage, customer health metrics, NPS, and team performance dashboards.

• Build and maintain dashboards and executive-ready reporting for QBRs, offsites, and board presentations.

• Translate large, complex datasets into actionable insights and clear narratives for CS teams.

• Maintain data accuracy across Salesforce, BI tools (Omni/Looker), Vitally, and related systems; establish processes to ensure ongoing data integrity.

• Translate business requirements into technical specifications for Data/BI teams and communicate outcomes across technical and non-technical audiences.

CS Compensation & Performance Operations

• Manage quarterly compensation plans, SPIFFs, quota tracking, and attainment reporting.

• Support headcount planning and capacity modeling for the Success organization.

• Build dashboards and reporting frameworks that drive performance visibility and accountability.

Operational Excellence & Automation

• Support and execute large-scale, cross-functional operational programs (e.g., customer scale, NPS, advocacy, product launch readiness), partnering across Data, Product, Finance, Marketing, and GTM to ensure strong execution.

• Drive automation and process optimization initiatives, proactively leveraging and learning emerging AI tools, to improve efficiency, scalability, and workflow quality.

• Identify and implement systems and tooling enhancements while managing and optimizing the CS tech stack (Vitally, Omni, Intercom, and related systems), continuously evaluating new technologies to support growth and scalability.

• Proactively streamline workflows and document and execute process improvements that increase productivity and operational clarity across the CS organization.

Program & Project Management

• Lead large-scale, complex, cross-functional operational programs across the Success organization.

• Work directly with CS leadership and frontline teams to deeply understand business processes and operational needs, translating them into clear execution plans.

• Own the end-to-end rollout of new initiatives, systems, and processes, driving structured program management, change management, and communication plans to ensure successful adoption.

• Collaborate closely with Data, Finance, and broader GTM teams to ensure alignment and coordination across go-to-market functions.

You have

• 3-5 years of experience in Customer Success Operations, Revenue Operations, or related SaaS operational roles.

• Strong proficiency in Excel / Google Sheets.

• Basic SQL proficiency

• Experience with Salesforce (CRM), BI tools (Looker, Omni, or similar), and Customer Success tools (Vitally, Gainsight, or similar).

• Strong experience managing post-sales analytics (retention, churn, expansions, performance tracking).

• Experience owning or operationalizing NPS and customer feedback programs

• Experience implementing or optimizing CS tooling, including data integration and team enablement.

• Experience leveraging and learning new AI tools to improve workflows, automate processes, and increase operational efficiency.

• Experience leading cross-functional projects from planning through execution.

• Data-driven and systems-oriented mindset.

• Strong stakeholder management and communication skills.

• Organized self-starter who operates effectively both independently and cross-functionally.

Nice to have

• Experience scaling post-sales operations in a high-growth SaaS environment.

• Experience managing compensation plans, quotas, SPIFFs, and performance reporting.

• Experience supporting headcount planning or capacity modeling.

• Familiarity with tools such as Jira and Intercom.

• Experience supporting headcount planning and capacity modeling.

• Exposure to ARR modeling or deeper financial partnership with Finance.

You are

• A strategic, systems-oriented operator who leverages automation and AI to scale impact.

• Proactive in identifying inefficiencies and redesigning workflows through tooling and integrations.

• Highly analytical and data-driven, turning insights into clear operational action.

• Organized and autonomous, able to drive complex, cross-functional initiatives end-to-end.

• A strong communicator who translates technical concepts into business outcomes and builds trust across teams.

You'll get

• A high degree of trust in your ideas and execution.

• An opportunity to partner and collaborate with other talented people.

• The ability to make an immediate impact in helping customers create a great workplace experience.

• Support for your personal and professional growth.

• High impact, high visibility. You will work directly with CS leadership and partner cross-functionally across Data, Product, Finance, and GTM - your work will shape how the entire post-sales organization operates.

• Build and scale. This is an opportunity to design and implement systems, tooling, and automation that meaningfully improve how Customer Success operates at scale.

• Own meaningful programs. From NPS to automation initiatives to cross-functional operational programs, you’ll drive initiatives that directly impact retention, expansion, and customer experience.

• Data-driven influence. You won’t just build dashboards - you’ll translate insights into action, helping leadership make smarter decisions and enabling frontline teams to perform at a high level.

• Modern, forward-looking focus. With automation and AI as strategic priorities, you’ll help modernize workflows and improve efficiency across the Success organization.

• Room to grow. This role offers strong exposure to leadership, cross-functional strategy, and scalable systems building - creating a clear path for growth within Operations.

By applying for this position, you acknowledge that you have fully read and understand the job requirements and received the Envoy Privacy Notice for applicants, which is linked. Completing this application requires you to provide personal data, such as your name and contact information, which is mandatory for Envoy to process your application. Envoy is an EEO Employer and does not discriminate on the basis of any characteristic protected by local, state or federal law.