Senior Product Manager
Esper revolutionizes device management by redefining what it should be: a driver of business growth. With advanced and modern capabilities, automation replaces outdated workflows, re-provisioning becomes obsolete, and managing by exception transforms efficiency, resulting in increased efficiency, improved ROI, and bolsters security for device fleets of all sizes. Esper has been recognized as number 735 on Inc. Magazine's 2025 5000 fastest-growing private companies in America, and 133 on the 2024 Deloitte Technology Fast 500. Some of the world’s most innovative brands, like Google, Doordash, Taco Bell, Clinical ink, SF 49ers, and Intelity, rely on Esper to deliver exceptional device experiences. Esper partners with the leading mobile device hardware manufacturers, solution providers, and distributors globally.
About The Role
We're looking for a Senior Product Manager to take new products from nothing to shipped.
Most of what you'll work on won't exist yet. There'll be a rough sense that a problem is worth solving, some customer noise pointing at it, and not much else. Your first few months go into finding out whether it's real: customer conversations, market sizing, working out who else is playing here. Then you decide what we should build, and you go build it.
The arc doesn't stop at launch. It runs from that first customer call through to the revenue post-mortem six months later, and discovery, design, pricing, launch and the number at the end all sit with you.
You'll report to product leadership and work closely with our CEO, which means you're in the room when direction gets set and you're expected to have a view.
That's a lot of ground for one person. It works because of how we operate: the product team uses AI heavily, mostly through tooling we've built ourselves. We'd expect you to work the same way, and to bring us things we haven't thought of.
What You'll Do
Strategy for your product area. You write it, you make the case for it, and you change it when you learn something that changes the picture.
- The roadmap. You decide what makes the cut. Sometimes that means turning down a good idea from someone senior, and you should be able to explain why without flinching.
- Discovery. Customer calls and demos you run yourself, and a clear definition of the problem at the end of them.
- Customer research. You run the conversations yourself rather than reading someone else's notes on them.
- The commercial side. Sizing, pricing input, and a revenue number you help set.
- Daily work with engineering and design, from first prototype through GA.
- Positioning and launch alongside marketing and sales. Also the weeks after launch, which is the part most people skip.
- A working read on what competitors are doing and what it means for us.
- Your own leverage. Nobody is going to hand you a research process or a reporting workflow. Build the agents and automations you need.
- Go-to-market. Positioning, the launch blog, budget for ads, field enablement, and prospect demos when a deal needs product in the room. You build the assets rather than briefing someone else to build them.
Five or six years in product management. What you've shipped matters more to us than where you shipped it.
Beyond That
- Experience with products in their early stages, before there's a playbook to follow.
- Real use of AI in how you work day to day. The PMs here build their own agents for research, synthesis, competitive tracking, marketing, and the repetitive parts of the job. Tell us what you've built and what it saved you.
- A decision you got wrong. Bring it to the interview. What you did next tells us more than a list of wins does.
- Willingness to make a call without complete information. You rarely get it, and waiting has a cost too.
- Strong writing or writing delivered by agents. Much of this job is documents that get read when you're not in the room to explain them - or by agents.
- Enough technical depth that engineers take you seriously and you can question an estimate.
Compensation Band
$185K - $210K OTE
Perks & Benefits
- Medical, Dental, Vision 90% covered by the company
- Life insurance
- FSA (Medical & Dependent)
- 401K with a company match that vests immediately
- Pet insurance discount
- Unlimited time off policy with a mandatory 2 weeks off (minimum)
- Daily catered lunches
- Wide variety of snacks in the office
- Family Benefits: Maternity, Parental, Adoption, & Surrogacy leave
- Stand up desks with 36” curved widescreen monitors for each employee
- Team hikes and other fun events (e.g. mini-golf, bowling, board game nights, trivia, outdoor events, etc.) on a monthly basis
Studies have shown that women and people of color are less likely to apply for jobs unless they meet every single qualification. At Esper, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
The Pay Range For This Role Is
185,000 - 210,000 USD per year (Bellevue HQ)
Implementation Analyst
About Esper
Esper was founded in 2018 with a mission to empower dynamic and responsive policymaking in government. We align existing data, stakeholders, and public policy goals to streamline the policymaking process at all levels of government. We imagine a world where policymaking is driven by data and insights from all stakeholders, transforming traditional bureaucracy into a dynamic and flexible system that encourages innovation and collaboration.
As a fast-growing GovTech company, Esper is at the intersection of two powerful forces: the modernization of government operations and the transformative potential of data-driven decision-making. Our customer base is expanding rapidly, and we are building the team that will define how public policy is shaped for decades to come.
Job Summary
The Implementation Analyst will drive value to Esper customers by delivering complete, efficient, and high-quality implementations of the Esper platform. This role is responsible for guiding new customers from kickoff through go-live, setting the underlying foundation of their Esper environment, and promoting maximum value for their investment in Esper.
This is Esper's first dedicated Implementation Analyst role, sitting within the growing Professional Services organization. The Implementation Analyst will focus on system configuration, requirements gathering, data structuring, and administrator training—partnering closely with senior implementation resources to ensure each customer's deployment is set up for long-term success. This role does not own post-launch customer success, renewals, or account expansion; it is purpose-built to deliver excellent implementations.
Responsibilities
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Drive and manage new customer implementations from kickoff to go-live, including requirements gathering, technical platform configuration, data structuring, administrator training, and any other deliverables defined in a customer's statement of work.
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Serve as the technical point of contact for new customers deploying Esper, as well as those expanding into additional functionality or modules.
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Interact directly with government leaders and policy staff on a daily basis—guide them through the implementation process and empower them to become confident administrators of their Esper platform.
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Translate customer workflows, regulatory frameworks, and operational requirements into clean, scalable Esper configurations that reflect Professional Services best practices.
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Partner closely with other Professional Services team members, Engineering, Product, Sales, and Customer Success to facilitate a consistent customer experience and ensure successful onboarding for new customers.
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Become an expert in governmental and policymaking processes across multiple states and levels of government.
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Understand customer pain points and partner with cross-functional teams to simplify, enhance, and automate processes that improve customer workflows.
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Leverage and continually develop best practices, templates, and reusable collateral for each customer vertical to improve future implementation efficiency.
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Log billable hours accurately and on time in Teamwork, and maintain disciplined tracking of project status, scope, and milestones.
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Gather and communicate customer feedback and feature requests to Product to help ensure Esper continues to be a must-have solution for our customers.
Requirements and Preferred Experience
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2+ years of experience in software implementation consulting, Professional Services, technical onboarding, or transferrable work with external clients.
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Experience configuring or deploying workflow-based SaaS platforms in a Professional Services, Solutions Architecture, or post-sales environment.
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Experience analyzing and reporting on operational data, with familiarity in government operational concepts, regulatory frameworks, or policymaking processes a strong plus.
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Strong Excel skills, including the use of formulas and functions such as VLOOKUP, pivot tables, and error-checking, and the ability to develop properly formatted reports.
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Familiarity with ETL tools, data migration, report creation, structured content onboarding, or product usage reporting is highly desirable but not required.
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Strong skills in conceptualization of patterns, data modeling, and configuration design.
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Ability to provide clear and effective remote support, guidance, and recommendations to build positive relationships with government customers.
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Track record of working in a fast-paced environment while balancing internal procedures and process improvements, all while collaborating with team members.
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Ability to adapt to a rapidly evolving product and respond strategically to customer needs.
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Excellent interpersonal skills, including verbal and written communication, teamwork, and customer service.
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A genuine interest in public policy and how technology can transform how government operates.
Why Esper?
A Mission That Matters
At Esper, public service is personal. We are passionate about our mission to empower dynamic and responsive policymaking in government—government that operates efficiently, adapts to change, and strengthens public trust. We are here to support our civil servants and the private sector by creating a policymaking lifecycle that is more data-driven, transparent, and accessible.
Opportunity to Innovate
The next great wave of innovation is unfolding with AI, and it will impact everything—from the way we work to the way governments interact with their constituents. Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to government policymaking. We are building the team that will define how public policy is shaped for decades to come.
A Team of Passionate, Driven People
This isn't your typical 9-to-5 job. We operate in a fast-paced, results-driven environment where impact matters. Our team is hands-on, willing to pitch in, and takes pride in helping each other succeed regardless of department. We strive for open and honest communication with our customers, colleagues, partners, and prospects. We get things done and proactively solve problems at the individual and team level.
A Place to Make Your Mark
As Esper's first Implementation Analyst, you will help define how Professional Services delivers value to government customers at scale. We pride ourselves on a performance-based culture where every employee is encouraged to take action and help us improve. If you have a great idea, we want to hear it. Excellent performance is recognized and rewarded, and we love to promote from within.
Benefits That Work for You
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Competitive salary and stock option packages
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Top-tier health, dental, and vision insurance
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Short- and long-term disability, life insurance, and an optional FSA account
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Office setup allowance and a monthly stipend for utilities
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Flexible vacation policy and paid company holidays
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Professional development and growth opportunities
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A collaborative hybrid environment with our Austin, TX team
Implementation Account Manager
About Esper
Esper was founded in 2018 with a mission to empower dynamic and responsive policymaking in government. We align existing data, stakeholders, and public policy goals to streamline the policymaking process at all levels of government. We imagine a world where policymaking is driven by data and insights from all stakeholders, transforming traditional bureaucracy into a dynamic and flexible system that encourages innovation and collaboration.
As a fast-growing GovTech company, Esper is at the intersection of two powerful forces: the modernization of government operations and the transformative potential of data-driven decision-making. Our customer base is expanding rapidly, and we are building the team that will define how public policy is shaped for decades to come.
Job Summary
As an Implementation Account Manager (IAM) within Esper's Professional Services team, you will play a pivotal role in driving customer adoption, time-to-value, and successful software delivery during the critical onboarding phase. Blending operational delivery rigor with strategic, consultative account leadership, you will act as a trusted business advisor to ensure that our platform directly maps to the client’s operational workflows and long-term public policy goals.
This role balances technical configuration guardrails with high-impact customer change management. The IAM establishes clear project boundaries, mitigates deployment risks, and navigates complex client environments from initial sales handoff through a flawless transition to the Customer Success team. The IAM partners closely with internal implementation and Engineering teams to transform new sales into active, high-utilization accounts.
Responsibilities
- Drive Time-to-Value (TTV): Establish deployment scope, technical configuration milestones, and workflow mapping to ensure customers achieve rapid, meaningful business outcomes from the Esper platform.
- Enforce Configuration Guardrails: Manage a portfolio of deployments within a strict, time-bound delivery lifecycle, aggressively mitigating scope creep by balancing client business needs against standard product capabilities.
- Navigate Change Management: Act as the primary strategic point of contact for executive sponsors and operational business owners during the high-stakes deployment phase, guiding them through institutional friction and adoption challenges.
- Track Delivery Rigor: Monitor and manage project health, timelines, and implementation deliverables in Teamwork to ensure accounts go live on schedule and within contract boundaries.
- Protect Technical Resources: Coordinate cross-functional efforts across Professional Services, Engineering, Product, and Customer Success to align technical configurations and shield core engineering teams from unstructured custom requests.
- Strategic Handoff Leadership: Formally evaluate project closure and drive a flawless post-launch handoff to the long-term Customer Success Manager (CSM), passing along clean workflow documentation to eliminate early-stage churn risk.
- Support Commercial Alignment: Review Statements of Work (SOWs) and change orders, identifying potential upsell, expansion, or expert/managed services opportunities during onboarding to pass to the Sales and CS teams.
- Pre-Sales Scoping Validation: Participate in the sales process as needed to validate implementation scope, timeline constraints, and delivery frameworks for incoming enterprise opportunities.
- On-Site Relationship Building: Occasionally travel to government customer sites to conduct executive kickoffs, process mapping workshops, or user training sessions to solidify client trust.
- Methodology Contribution: Contribute to Esper's evolving Professional Services delivery methodology, configuration templates, and onboarding best practices to improve deployment margins and scalability.
- Professional Services Rigor: Log billable hours and account status accurately and on time to meet core operational metrics.
Requirements and Preferred Experience
- Bachelor's degree in business, computer science, public administration, or a related field (preferred), or equivalent experience.
- Minimum of 2 years of implementation management, consultative account management, or delivery-focused project management experience in a SaaS environment.
- Demonstrated experience navigating business process mapping, workflow configuration, and user adoption strategies.
- Strong emotional intelligence (EQ) and consultative discovery skills, with an ability to speak fluently about both technical product boundaries and executive-level business value.
- Strong organizational and communication skills, both verbal and written, with the ability to firmly push back on out-of-scope requests while maintaining positive client relationships.
- Ability to manage multiple complex deployments, prioritize competing internal and external demands, and work under tight deadlines.
- Technical aptitude and proficiency with Professional Services Automation (PSA) and CRM tools.
- Ability to adapt to a rapidly evolving product and respond strategically to customer operational needs.
- Knowledge of government operational concepts, regulatory frameworks, or policymaking processes is a strong plus.
- Familiarity with project management and collaboration tools (e.g., Teamwork, Rocketlane, Jira, Asana).
- PMP, CAPM, or change management certifications (e.g., Prosci) are a plus.
- A genuine interest in public policy and how technology can transform how government operates.
Why Esper?
A Mission That Matters
At Esper, public service is personal. We are passionate about our mission to empower dynamic and responsive policymaking in government—government that operates efficiently, adapts to change, and strengthens public trust. We are here to support our civil servants and the private sector by creating a policymaking lifecycle that is more data-driven, transparent, and accessible.
Opportunity to Innovate
The next great wave of innovation is unfolding with AI, and it will impact everything—from the way we work to the way governments interact with their constituents. Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to government policymaking. We are building the team that will define how public policy is shaped for decades to come.
A Team of Passionate, Driven People
This isn't your typical 9-to-5 job. We operate in a fast-paced, results-driven environment where impact matters. Our team is hands-on, willing to pitch in, and takes pride in helping each other succeed regardless of department. We strive for open and honest communication with our customers, colleagues, partners, and prospects. We get things done and proactively solve problems at the individual and team level.
A Place to Make Your Mark
We pride ourselves on a performance-based culture where every employee is encouraged to take action and help us improve. If you have a great idea, we want to hear it. Excellent performance is recognized and rewarded, and we love to promote from within.
Benefits That Work for You
- Competitive salary and stock option packages
- Top-tier health, dental, and vision insurance
- Short and long-term disability, life insurance, and an optional FSA account
- Office setup allowance and a monthly stipend for utilities
- Flexible vacation policy and paid company holidays
- Professional development and growth opportunities
- A collaborative hybrid environment with our Austin, TX team
Solutions Engineer II
About Esper
Esper revolutionizes device management by redefining what it should be: a driver of business growth. With advanced and modern capabilities, automation replaces outdated workflows, re-provisioning becomes obsolete, and managing by exception transforms efficiency, resulting in increased efficiency, improved ROI, and bolsters security for device fleets of all sizes. Esper has been recognized as number 735 on Inc. Magazine's 2025 5000 fastest-growing private companies in America, and 133 on the 2024 Deloitte Technology Fast 500. Some of the world’s most innovative brands, like Google, Doordash, Taco Bell, Clinical ink, SF 49ers, and Intelity, rely on Esper to deliver exceptional device experiences. Esper partners with the leading mobile device hardware manufacturers, solution providers, and distributors globally.
About The Role
This is an engineering role with a customer axis — not a sales role with a technical veneer. Solutions Engineers at Esper build things: integration tooling, validation frameworks, automation pipelines, provisioning scripts, custom device configurations, and proof-of-concept implementations that solve real customer problems. They also run technical evaluations, validate hardware compatibility, respond to security questionnaires, and advise deals on technical feasibility.
The team operates as a customer-facing engineering unit — shipping code that directly enables customer deployments, building custom integrations, deployment automation, reference implementations, and tooling that bridges the gap between Esper’s platform and a customer’s specific environment.
Day-to-day, this role involves using agentic AI workflows to accelerate development and research; validating and integrating OEM hardware into Esper’s platform; writing integration code and automation scripts for customer deployments; leading technical evaluations for enterprise prospects; responding to security questionnaires and RFPs; and serving as the technical point of contact for OEM partners and enterprise customers throughout the sales cycle.
Qualifications
Requires two years of experience in:
- Using agentic AI tools (such as Claude Code, Cursor, Copilot Workspace, or custom agents) as part of daily development workflows, including spec-driven development and multi-step agent orchestration;
- Debugging and troubleshooting complex technical issues across multiple systems, including reading logs, tracing state machines, and isolating variables;
- Writing and shipping code — tooling, automation, integrations, or production features;
- Communicating technical concepts clearly in both written and verbal form to non-technical stakeholders and technical engineers;
- Working independently in ambiguous environments without detailed specifications or runbooks.
- Android/AOSP experience (device management, firmware, provisioning, build systems)
- Experience with MDM/EMM/UEM platforms
- Embedded systems or firmware development background
- Proficiency in Python, Kotlin, Java, or Go
- REST API design and integration experience
- Customer-facing experience in a technical role
$105K - $150K OTE
Perks & Benefits
- Medical, Dental, Vision 90% covered by the company
- Life insurance
- FSA (Medical & Dependent)
- 401K with a company match that vests immediately
- Pet insurance discount
- Unlimited time off policy with a mandatory 2 weeks off (minimum)
- Daily catered lunches
- Wide variety of snacks in the office
- Family Benefits: Maternity, Parental, Adoption, & Surrogacy leave
- Stand up desks with 36” curved widescreen monitors for each employee
- Team hikes and other fun events (e.g. mini-golf, bowling, board game nights, trivia, outdoor events, etc.) on a monthly basis
Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Esper we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
The Pay Range For This Role Is
105,000 - 150,000 USD per year (Bellevue HQ)
Strategic Partner Account Manager - Enterprise Managed Services Providers
About Esper
Esper revolutionizes device management by redefining what it should be: a driver of business growth. With advanced and modern capabilities, automation replaces outdated workflows, re-provisioning becomes obsolete, and managing by exception transforms efficiency, resulting in increased efficiency, improved ROI, and bolsters security for device fleets of all sizes. Esper has been recognized as number 735 on Inc. Magazine's 2025 5000 fastest-growing private companies in America, and 133 on the 2024 Deloitte Technology Fast 500. Some of the world’s most innovative brands, like Google, Doordash, Taco Bell, Clinical ink, SF 49ers, and Intelity, rely on Esper to deliver exceptional device experiences. Esper partners with the leading mobile device hardware manufacturers, solution providers, and distributors globally.
About The Role
Esper is seeking a Strategic Partner Account Manager to build and scale relationships with enterprise resellers, MSPs, and large solution providers. This role focuses on building relationships with strategic partners, driving enterprise pipeline, developing joint go‑to‑market strategies, and closing complex opportunities with partner sales teams.
What You'll Do
- Own relationships with strategic enterprise reseller and MSP partners.
- Develop comprehensive GTM partnership plans with each partner, including strategic goals and targets, co-selling, co-marketing, and partner enablement, collaborating with internal marketing and sales teams as needed.
- Develop joint account plans and execute account mapping between Esper and partner sales teams.
- Drive joint pipeline creation and maintain shared visibility into opportunities.
- Collaborate with partners on co‑selling strategies for enterprise deployments.
- Recruit new enterprise reseller partners aligned with Esper’s target markets.
- Support complex deal cycles and partner‑led enterprise deployments.
- Coordinate internally with Sales, Marketing, Product, and Customer Success to support partner opportunities.
- Deliver foundational product demonstrations and maintain a working knowledge of the software product suite.
- 5+ years of experience selling enterprise SaaS or managing enterprise channel partnerships.
- Experience selling with or through partners, resellers, MSPs, or system integrators.
- Strong experience with account mapping and pipeline sharing between vendor and partner teams.
- Ability to manage complex enterprise sales cycles and technical deployments.
- Startup mindset with high ownership, curiosity, and accountability.
- Travel expectations - at least 30% of the time
$160K - $190K OTE
Perks & Benefits
- Medical, Dental, Vision 90% covered by the company
- Life insurance
- FSA (Medical & Dependent)
- 401K with a company match that vests immediately
- Pet insurance discount
- Unlimited time off policy with a mandatory 2 weeks off (minimum)
- Daily catered lunches
- Wide variety of snacks in the office
- Family Benefits: Maternity, Parental, Adoption, & Surrogacy leave
- Stand up desks with 36” curved widescreen monitors for each employee
- Team hikes and other fun events (e.g. mini-golf, bowling, board game nights, trivia, outdoor events, etc.) on a monthly basis
Studies have shown that women and people of color are less likely to apply for jobs unless they meet every single qualification. At Esper, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
The Pay Range For This Role Is
160,000 - 190,000 USD per year (East Coast/Midwest )
Enterprise Account Manager
About Esper
Esper revolutionizes device management by redefining what it should be: a driver of business growth. With advanced and modern capabilities, automation replaces outdated workflows, re-provisioning becomes obsolete, and managing by exception transforms efficiency, resulting in increased efficiency, improved ROI, and bolsters security for device fleets of all sizes. Esper has been recognized as number 735 on Inc. Magazine's 2025 5000 fastest-growing private companies in America, and 133 on the 2024 Deloitte Technology Fast 500. Some of the world’s most innovative brands, like Google, Doordash, Taco Bell, Clinical ink, SF 49ers, and Intelity, rely on Esper to deliver exceptional device experiences. Esper partners with the leading mobile device hardware manufacturers, solution providers, and distributors globally.
About The Role
As an Enterprise Account Manager, you own the post-sale outcome for a portfolio of active enterprise logos. Your job is not relationship management — it is deployment, execution, and expansion. You close the gap between contract sign and first device live, then drive that deployment from initial install to full fleet scale. You are compensated on what actually gets deployed and what you personally drive to grow, not on organic expansion or renewals alone.
Our best enterprise accounts started small and scaled by orders of magnitude. That scaling comes from the Enterprise Account Manager removing friction, identifying the next division, and connecting the customer's operational reality to Esper's product surface.
The ideal candidate has a post-sale track record with documented ownership of deployment outcomes and self-initiated expansion — not just renewal management or relationship maintenance. Technical fluency at the device operations layer is required. The ability to hold a credible conversation about device provisioning, fleet configuration, and MDM architecture without routing every question to Engineering is non-negotiable.
What You'll Do
- Drive first-100-devices-live for every new logo within 90 days of contract sign. Own the calendar, the escalation path, and every blocker between contract and deployment. If it does not deploy, it is not a win.
- Scale deployments from initial install to full fleet. Identify the path initial rollout to MoQ and beyond: additional divisions, new geographies, adjacent device categories, and Esper product expansion (Foundation OS, Airwave, Insite).
- Initiate and close expansion within your book. Find the next division, the next use case, the next product layer. Expansion is a deliberate, AM-driven activity — not a passive receipt of credit from an account that happens to grow.
- Own portfolio-level retention. Churn, payment delays, and stalled deployments are AM problems. Hold gross retention above 95% across your book.
- Manage renewals and document expansion forecasts for each account. Develop accurate ARR forecasts and maintain Salesforce hygiene on all opportunities, device milestones, and next actions.
- Design and deliver QBRs in partnership with the Technical Implementation Management team. Surface deployment progress, expansion opportunities, and product gaps to both the customer and Esper leadership.
- Engage VP and C-level executive sponsors at strategic accounts to demonstrate business value and unlock cross-divisional expansion.
- Serve as the internal voice of the customer. Advocate for product gaps and deployment blockers with Product & Engineering, and surface patterns across your book that inform roadmap prioritization.
- Estimated travel: 15%.
- You have owned post-sale outcomes — not just managed accounts. You can separate the expansion you personally drove from what the customer drove on their own. You are technically fluent at the device operations layer and comfortable in conversations about MDM, device provisioning, and fleet configuration with minimal Engineering support.
- Experience managing enterprise accounts with technically complex deployments — device management, MDM, IoT platforms, field operations software, logistics tech, or similar.
- 4 to 7 years in a post-sale role with documented ownership of expansion outcomes — not just renewal administration or relationship management. A track record of book growth you personally drove versus inbound from the customer.
- Experience selling or expanding into a second product or a new division inside an existing account.
- Proficiency with Salesforce as a system of record. Familiarity with AI tools to work with recording, qualification and forecasting opportunities on Salesforce is expected.
- No vertical requirement. Familiarity with QSR, retail, healthcare, logistics, or payments is a plus. Deployment complexity and technical buyer orientation matter more than vertical pedigree.
$125,000 - $225,000 OTE
Perks & Benefits
- Medical, Dental, Vision 90% covered by the company
- Life insurance
- FSA (Medical & Dependent)
- 401K with a company match that vests immediately
- Pet insurance discount
- Unlimited time off policy with a mandatory 2 weeks off (minimum)
- Daily catered lunches
- Wide variety of snacks in the office
- Family Benefits: Maternity, Parental, Adoption, & Surrogacy leave
- Stand up desks with 36” curved widescreen monitors for each employee
- Team hikes and other fun events (e.g. mini-golf, bowling, board game nights, trivia, outdoor events, etc.) on a monthly basis
Studies have shown that women and people of color are less likely to apply for jobs unless they meet every single qualification. At Esper, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
The Pay Range For This Role Is
125,000 - 225,000 USD per year (Bellevue HQ)
Partner Account Manager - Channel & Distributor Ecosystem
Esper revolutionizes device management by redefining what it should be: a driver of business growth. With advanced and modern capabilities, automation replaces outdated workflows, re-provisioning becomes obsolete, and managing by exception transforms efficiency, resulting in increased efficiency, improved ROI, and bolsters security for device fleets of all sizes. Esper has been recognized as number 735 on Inc. Magazine's 2025 5000 fastest-growing private companies in America, and 133 on the 2024 Deloitte Technology Fast 500. Some of the world’s most innovative brands, like Google, Doordash, Taco Bell, Clinical ink, SF 49ers, and Intelity, rely on Esper to deliver exceptional device experiences. Esper partners with the leading mobile device hardware manufacturers, solution providers, and distributors globally.
About The Role
Esper is seeking a Partner Account Manager to support our growing channel ecosystem by managing and recruiting resellers working through our distributor partners. This role focuses on enabling partners, supporting deal development, and building a pipeline through the reseller channel.
What You'll Do
- Support the management of the partner reseller program and new reseller recruitment.
- Manage relationships with reseller partners operating through Esper distributors.
- Recruit and onboard new reseller partners.
- Develop joint pipeline with partners and maintain shared opportunity visibility.
- Execute account mapping exercises between Esper and reseller partners to identify target accounts.
- Support partners through deal qualification, pipeline development, technical evaluation, and opportunity progression.
- Provide partner enablement, software demos, product training, and ongoing support.
- Work closely with distributor teams to activate new reseller relationships.
- 3–6 years of experience in SaaS sales, partnerships, or channel management. Sales or prospecting experience is preferred.
- Experience selling software with or through partners, resellers, or distributors. Software selling experience is preferred.
- Experience conducting account mapping and collaborating with partners on shared pipeline, as well as using account-mapping tools like PartnerTap/Crossbeam.
- Strong relationship‑building skills and attention to detail.
- High energy, accountability, and curiosity in a startup environment.
- Travel expectations - at least 30% of the time
$120K - $140K OTE
Perks & Benefits
- Medical, Dental, Vision 90% covered by the company
- Life insurance
- FSA (Medical & Dependent)
- 401K with a company match that vests immediately
- Pet insurance discount
- Unlimited time off policy with a mandatory 2 weeks off (minimum)
- Daily catered lunches
- Wide variety of snacks in the office
- Family Benefits: Maternity, Parental, Adoption, & Surrogacy leave
- Stand up desks with 36” curved widescreen monitors for each employee
- Team hikes and other fun events (e.g. mini-golf, bowling, board game nights, trivia, outdoor events, etc.) on a monthly basis
Studies have shown that women and people of color are less likely to apply for jobs unless they meet every single qualification. At Esper, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
The Pay Range For This Role Is
120,000 - 140,000 USD per year (Bellevue HQ)
Technical Implementation Manager
About Esper
Esper revolutionizes device management by redefining what it should be: a driver of business growth. With advanced and modern capabilities, automation replaces outdated workflows, re-provisioning becomes obsolete, and managing by exception transforms efficiency, resulting in increased efficiency, improved ROI, and bolsters security for device fleets of all sizes. Esper has been recognized as number 735 on Inc. Magazine's 2025 5000 fastest-growing private companies in America, and 133 on the 2024 Deloitte Technology Fast 500. Some of the world’s most innovative brands, like Google, Doordash, Taco Bell, Clinical ink, SF 49ers, and Intelity, rely on Esper to deliver exceptional device experiences. Esper partners with the leading mobile device hardware manufacturers, solution providers, and distributors globally.
About The Role
The Technical Implementation Manager is the technical backbone of Esper’s customer accounts. This is an engineering role with a customer axis: TIMs own the implementation from contract sign through full fleet scale, and they bring engineering-level depth to every customer engagement. They build things, use AI as a daily tool, and hold the technical relationship inside every account they carry.
TIMs operate as forward-deployed technical experts alongside the Enterprise Account Manager. Together, they close the gap between contract sign and devices live, remove friction, resolve blockers, and connect the customer’s operational reality to Esper’s platform. The best TIMs know their accounts better than the customer knows themselves, and they use that knowledge to drive both customer success and Esper’s revenue growth.
AI is not a side skill at Esper. TIMs are expected to use agentic AI tools across all facets of their responsibilities: accelerating implementation workflows, building automation and integration tooling, identifying optimal technical solutions, generating account insights, and forecasting customer behavior. The ability to build practical AI components that create real value for customers and the team is a core part of this role.
Technical fluency at the device operations layer is non-negotiable. TIMs must hold credible conversations with engineering teams and business stakeholders alike, without routing every question back to Esper Engineering.
In Summary
Technical Implementation and Delivery
- Own end-to-end device implementations from onboarding through full fleet rollout, including the project plan, escalation path, and all technical blockers
- Get hands-on with devices, MDM software, and platform configuration; train customers to operate Esper independently
- Serve as the primary technical escalation point: triage and resolve issues, engage Engineering only when required, and coordinate with hardware ecosystem partners (OEMs, ODMs, ISVs, VARs, 3PLs)
- Debug complex multi-system issues, produce clear documentation, and provide deep expertise across Esper platform configuration, provisioning, and MDM/EMM architecture
- Partner with the Enterprise Account Manager on QBRs; surface expansion opportunities, maintain strong multilevel relationships, and advocate internally for customer needs with Product and Engineering
- Keep account records, device milestones, and next actions current in Salesforce
- Use agentic AI tools (Claude Code, OpenCode, custom agents) daily across implementation planning, troubleshooting, automation, and documentation
- Leverage AI to generate account insights from calls, support history, and usage data to anticipate customer needs
- 3 to 5 years of Technical Delivery, Technical Implementation, Customer Engineering, or Solutions Engineering experience
- 2 or more years in a customer-facing technical role with a revenue component (Sales Engineering, Technical Consulting, Solutions Engineering, or similar)
- Demonstrated experience using agentic AI tools (Claude Code, Cursor, Copilot Workspace, or equivalent) as part of daily professional workflows; ability to build or configure AI skills, connectors, agents, and automated workflows
- Technical fluency at the device operations layer: Android, iOS, or Linux; MDM/EMM/UEM concepts; device provisioning, fleet configuration, and kiosk/POS environments
- Strong debugging and troubleshooting skills across complex, multi-system environments
- Proven ability to manage multiple implementations and customer accounts simultaneously without losing detail or urgency
- Strong communication and presentation skills: able to hold technical conversations with engineering teams and business conversations with executives in the same call
- Comfortable working independently in ambiguous environments without detailed specifications or runbooks
- Ability to travel approximately 10 to 15%
- Android/AOSP experience (device management, firmware, provisioning, build systems)
- Experience with MDM/EMM/UEM platforms
- Experience working with hardware ecosystem partners (OEMs, ODMs, VARs, 3PLs, ISVs)
- Background in device-heavy verticals: QSR, retail, hospitality, healthcare, logistics, or payments
- Startup and enterprise experience; ability to operate effectively in both environments
- Proficiency with Salesforce or similar CRM as a system of record
$110,000 - $160,000 OTE
Perks & Benefits
- Medical, Dental, Vision 90% covered by the company
- Life insurance
- FSA (Medical & Dependent)
- 401K with a company match that vests immediately
- Pet insurance discount
- Unlimited time off policy with a mandatory 2 weeks off (minimum)
- Daily catered lunches
- Wide variety of snacks in the office
- Family Benefits: Maternity, Parental, Adoption, & Surrogacy leave
- Stand up desks with 36” curved widescreen monitors for each employee
- Team hikes and other fun events (e.g. mini-golf, bowling, board game nights, trivia, outdoor events, etc.) on a monthly basis
Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Esper we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
The Pay Range For This Role Is
110,000 - 160,000 USD per year (Bellevue HQ)
Strategic Account Manager
Head of Product
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