Evident is looking for a motivated individual to join our growing Customer Success Team as a Customer Success Manager. As the go-to point of contact for our customers, you’ll have the opportunity to manage your own book of business in an effort to grow and expand each account. Your daily focus will be driving customer adoption and retention through account management, strategy calls and regular business reviews. You’ll have the opportunity to work alongside leadership on a regular basis and gain experience and insight across multiple departments in a rapidly growing company. As a Customer Success Manager, you’ll develop your skills in customer engagement, project management, customer service and cross functional collaboration.

Candidates must be based in the greater Atlanta area.

 

Evident ID is hiring an Insurance Certificate Operations Manager to join our Operations Team. This is a hybrid role working from the Atlanta office 3 days a week.

 

 

·       Responsible for the quality and efficiency of a team of insurance certificate verification specialists

·       Conduct ongoing training for insurance verification specialists 

·       Create and maintain training and user guide articles on processes and procedures

·       Work closely with product and engineering team to improve the insurance verification software and identify opportunities for new features 

·       Translate insurance requirements into product offerings and recognize gaps

·       Be a driving force for product enhancements and efficiencies 

·       Work with a strong sense of urgency to meet and exceed daily customer and internal escalation inquires

·       Participate in various company initiatives and projects as requested 

·       Build and maintain strong internal relationships with different departments within the company (we are a team!)

·       Support the vision and values of the company through role modeling and encouraging desired behaviors (actions speak louder than words)

 

 

·       2+ years of experience within Commercial Insurance lines of coverage (U.S. commercial lines are a must, any international experience is a plus)

·       Product Management or Project Management experience highly encouraged

·       Strong understanding on how to read and interpret Certificates of Insurance

·       Experience training and coaching a team of operational specialists to be the best and do their best

·       Experience working with customers to understand their needs or help address questions or issues

·       Experience in insurtech or procurement technology is a plus

·       Enjoy working in a collaborative environment

·       Open to feedback

·       Comfortable conducting analysis and pulling together regular metrics

·       Have a can-do attitude even when you may not know the answer but you will figure it out

·       Mutli-tasker extraordinaire 

·       Open to change on a regular basis (every day is different!)

·       Strong written and verbal communication skills

·       Not afraid to ask questions

·       Skilled at organizing and prioritizing tasks

 

 

·       Someone to sit on the sidelines 

·       Likes to work independently

·       Enjoys doing the same work everyday

·       Closed minded 

 

Evident ID is hiring an Insurance Program Manager to join our Operations Team. This is a hybrid role working from the Atlanta office 3 days a week.

 

 

·       Responsible for the quality and efficiency of a team of insurance certificate verification specialists

·       Conduct ongoing training for insurance verification specialists 

·       Create and maintain training and user guide articles on processes and procedures

·       Work closely with product and engineering team to improve the insurance verification software and identify opportunities for new features 

·       Translate insurance requirements into product offerings and recognize gaps

·       Be a driving force for product enhancements and efficiencies 

·       Work with a strong sense of urgency to meet and exceed daily customer and internal escalation inquires

·       Participate in various company initiatives and projects as requested 

·       Build and maintain strong internal relationships with different departments within the company (we are a team!)

·       Support the vision and values of the company through role modeling and encouraging desired behaviors (actions speak louder than words)

 

 

·       2+ years of experience within Commercial Insurance lines of coverage (U.S. commercial lines are a must, any international experience is a plus)

·       Product Management or Project Management experience highly encouraged

·       Strong understanding on how to read and interpret Certificates of Insurance

·       Experience training and coaching a team of operational specialists to be the best and do their best

·       Experience working with customers to understand their needs or help address questions or issues

·       Experience in insurtech or procurement technology is a plus

·       Enjoy working in a collaborative environment

·       Open to feedback

·       Comfortable conducting analysis and pulling together regular metrics

·       Have a can-do attitude even when you may not know the answer but you will figure it out

·       Mutli-tasker extraordinaire 

·       Open to change on a regular basis (every day is different!)

·       Strong written and verbal communication skills

·       Not afraid to ask questions

·       Skilled at organizing and prioritizing tasks

 

 

·       Someone to sit on the sidelines 

·       Likes to work independently

·       Enjoys doing the same work everyday

·       Closed minded 

 

We’re looking for a high-agency, hands-on marketing leader to own and scale a new market opportunity where we already have strong product-market fit, a clear ICP, and early traction.

This is not a specialist role—and it’s not a pure strategy role.

This is for someone who wants to own outcomes, work closely with Sales, and operate across the full marketing stack to turn early success into repeatable, scalable growth.

You’ll act as the marketing partner to a focused sales motion—driving awareness, pipeline, and ultimately revenue for a new segment—while also leading additional high-impact growth programs across the business.

This is a hybrid role located in Atlanta, GA.