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The Account Manager is an individual contributor responsible for supporting and managing client engagements, ensuring deliverables align with client needs to drive retention and growth. This role is client-facing and contributes directly to revenue through individual and pod quota ownership.

In this role, you will contribute to campaigns, build relationships, develop expertise in Fetch’s offerings, and apply tools and workflows to improve accuracy and efficiency in client delivery. As an account professional, you’ll support strategic conversations, manage day-to-day client engagement, and contribute to the growth and retention of partnerships while helping drive operational excellence across your pod.

You are expected to leverage AI-enabled tools and workflows to drive efficiencies, improve data accuracy, and enhance client engagement.

This is a full-time role that can be held from one of our US offices or remotely in the United States.

Role Responsibilities:

Own revenue targets and contribute to individual and/or team goals.
Contribute to the retention and growth of client partnerships, positioning Fetch as a strategic, long-term partner
Manage deadlines and navigate evolving priorities with increasing autonomy
Build consultative relationships with mid-level and executive client contacts by communicating clearly, following through on tasks, and supporting complex account strategies
Support client engagements by contributing to partner calls, coordinating touchpoints, and capturing follow-ups so clients feel consistently supported
Work hands on key to provide client deliverables such as campaign performance reporting, one-off requests, and analytics requests
Support onboarding for new clients and brands, campaign setup, and coordination of materials so partnerships launch smoothly and expectations are met from the start
Manage inputs for campaign setup and programming using standardized workflows and templates to ensure accuracy and minimize errors
Partner with internal teams to track, organize, troubleshoot, and optimize client performance, leveraging AI tools to proactively detect trends or performance risks
Collaborate closely with your sales partner to support upsells and expand Fetch’s share of partner budgets using data and trend analysis
Ensure clients have access to timely reporting to guide budget allocation and decision-making
Translate data and performance trends into clear, actionable recommendations for clients
Prepare and deliver client presentations and reviews, including QBRs, using AI-enabled tools to improve data visualization and storytelling
Manage revenue actualizations and billing processes, ensuring financial records are accurate and compliant
Support onboarding and development of newer team members by sharing best practices and contributing to pod operations
Utilize sales-enablement, AI, and automation tools while demonstrating a growth mindset toward adopting new technologies and workflows

Minimum Requirements:

2+ years of experience in account management, partnerships, sales support, or a related field
Direct industry experience in digital media, advertising, or consumer data
Experience supporting renewals, upsells, and client growth conversations
Ability to stay organized and prioritize across multiple projects and stakeholders
Experience analyzing campaign data and presenting insights to clients or internal stakeholders to drive business outcomes
Experience leveraging AI, automation, and other technology to drive measurable impact
Proactive communication and strong collaboration skills
Comfort working in dynamic or evolving environments
Bachelor’s degree or equivalent combination of education and experience

Preferred Requirements:

Direct client vertical experience
Experience with full funnel marketing solutions, ideally including performance advertising or lower-funnel experience
Ability to leverage Salesforce or similar CRMs to optimize client management and revenue pacing

Compensation:

At Fetch, we offer competitive compensation packages including base, equity, and benefits to the exceptional folks we hire. The base salary range for this position is $73,000 - $113,000. The on-target earnings range for this position is $87,600- $135,600. Discover our benefits and how our employees live rewarded at https://fetch.com/careers.

Listed by Fetch Rewards for a position based in the United States. Employers on this board attest they are hiring domestically.

Product Management

93 days ago

Senior Product Manager, Ad Serving

Fetch Rewards · USA

Pay

Not listed

Setting

Remote

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About the Role:

We're looking for a Senior Product Manager, Ad Serving to help build the core infrastructure that powers how ads are delivered across Fetch. This role sits within the Ad Delivery collective and is focused on the ad serving stack that routes, selects, and delivers ads in real time.

This is a hands-on, technically deep role. You'll work directly with engineering to define a unified ad server architecture, delivery controls including frequency capping and pacing, and standardize our mobile events and logging. The infrastructure you build here is the foundation for Fetch's shift to an outcome-based ads platform, where we optimize toward advertiser outcomes.

You'll be joining at a foundational moment with real opportunity to shape how this works from the ground up.

What you'll do

Own the roadmap for Fetch's ad serving infrastructure, covering decisioning, pacing, frequency capping, and real-time delivery pipelines.
Lead the migration of all ad objects to a single, unified ad server, consolidating fragmented serving pipelines so every object type can be served and evaluated against the same criteria.
Own integrations with third-party verification partners, ensuring Fetch meets industry standards for ad delivery and measurement.
Drive standardization with the mobile team for event logging across different ad types that support reliable delivery, reporting, and experimentation.
Design and run experiments to measure the impact of serving changes on fill rate, delivery quality, and advertiser outcomes.
Partner with the ML and personalization team to ensure the ad server is providing the right signals, inputs, and controls to support ranking and relevance decisions across surfaces.
Work closely with Engineering, ML, Analytics, and Sales to define requirements, make trade-offs, and ship improvements to the serving stack.

What You Bring

4-5 years of product management experience, with 3+ years focused on advertising technology.
Solid understanding of ad serving fundamentals including request/response flows, eligibility and targeting enforcement, pacing, frequency capping, and real-time delivery, as well as how those mechanics interact with supply and demand to affect advertiser outcomes and user experience.
Comfortable in deeply technical conversations with engineering about system design, data pipelines, and architecture trade-offs.
Strong analytical instincts, you define the right metrics, run experiments well, and make decisions from data.
Bias for execution: able to drive work forward across multiple workstreams without a lot of hand-holding.
Comfort with ambiguity, a lot of this is greenfield and you should be energized by building from scratch rather than inheriting a finished system.

This is a full-time role, open to candidates in our US offices or remote within the United States.

Listed by Fetch Rewards for a position based in the United States. Employers on this board attest they are hiring domestically.

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