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Customer Success Manager
Findigs · Remote
Pay
$120k–150k
Setting
Remote
Who we are Findigs is on a mission to make renting work for all of us. Renting is one of life’s most critical experiences, yet the process is often slow, opaque, and unfair. We’re changing that by building the first end-to-end platform that turns complex screening into a seamless, high-trust experience for both property managers and renters. We’re growing fast – fueled by $78M in funding from the investors behind companies like Affirm, Gusto, and Uber. With a data-backed product that allows our customers to make smarter, more predictable decisions, and a team dedicated to transparency and precision, we’re not just improving the rental process; we’re setting the new standard for the entire industry. We’re aiming to double our impact this year, and we need builders, thinkers, and problem-solvers to help us scale. If you’re ready to modernize one of the most essential industries, we’d love for you to be a part of it. The Team The core function of the Customer Success team is to ensure our clients have a seamless experience and get the most out of the Findigs platform. We are the voice of the customer internally, and the face of Findigs externally. Beyond day-to-day support, our team’s insights are the foundation for customer retention, product strategy, and long-term growth. This role will touch all parts of the customer lifecycle and collaborate closely with our Product, Engineering, and Sales teams to build a best-in-class customer experience. The Role We're looking for a Customer Success Manager to own the post-sale relationship for a portfolio of accounts. As a CSM at Findigs, you will drive platform adoption, demonstrate ongoing value, and build durable relationships across a book of business, balancing high-touch problem-solving on key accounts with efficient, AI-enabled repeatable processes across the broader portfolio. We’d love to hear from candidates who can stay organized, take initiative, and manage multiple accounts without losing sight of what matters most, as well as communicate clearly, earn client trust early, and know when to take ownership versus when to bring in the right support. This is a high-impact role in one of Findigs’ fastest-growing areas, with strong opportunities to grow alongside the business. This position is NYC-based, with an expectation of working from our New York office 3-4 days a week. While we have a strong preference for candidates in the NYC area, we are also open to considering remote candidates on the East or West Coast. Please note, we are unable to sponsor or take over sponsorship of an employment visa at this time. Where you will make an impact: Serve as the primary point of contact and trusted advisor for a portfolio of clients, helping them achieve their desired outcomes on the Findigs platform. Bring a builder's mindset to AI and automation by proactively identifying where new AI tools or workflows could improve how you (and eventually the broader team) manage accounts at scale, and helping pilot them. Actively manage NRR (not just GRR), identify and pursue expansion in partnership with sales, comfortably build a business case for upsell, and track revenue risk/opportunity in account plans. Lead quarterly business reviews (QBRs) with client stakeholders to share usage insights, business outcomes, demonstrate value, and align on goals for the upcoming quarter. Proactively monitor account health and product usage, using dashboards and AI-driven alerts to catch at-risk signals early and get ahead of churn or expansion opportunities. Build multi-threaded relationships across your accounts (ops, finance, leadership), understand each client's business model, and connect Findigs outcomes to client KPIs Collaborate with the broader Customer Success team on portfolio strategy, bringing account-level insight to help shape priorities and approach across your book of business. Capture client feedback and channel it into product feedback loops, acting as a clear voice of the customer with Product and Engineering. Contribute to evolving CS playbooks and processes, bringing ideas from your day-to-day account work as the mid-market segment scales. We’d love to hear from you if you have: 3+ years of experience in a customer-facing role (e.g., Customer Success, Account Management), preferably in B2B SaaS environment or consulting; experience with clients in proptech, and or experience managing business process design/outsourcing, or outsourced operations environments is a plus. Exceptional written and verbal communication skills, with a knack for clear, empathetic, and efficient correspondence, including with senior client stakeholders. Strong technical aptitude and the ability to learn new software quickly. Strong AI proficiency; comfortable using AI tools to work more efficiently day-to-day (e.g., summarizing accounts, drafting materials, surfacing insights), with the ability to build simple automations or workflows considered a strong plus. Experience with CRMs (e.g., Salesforce, HubSpot) and/or customer support platforms (e.g., Zendesk, Intercom, Jira). Strong problem-solving skills and the ability to manage a full portfolio of accounts independently, prioritizing effectively across competing needs. Comfort operating in the unstructured, fast-paced environment of a high-growth startup, with a proactive, builder mindset toward improving your own workflows. Bachelor's degree or equivalent practical experience. Nice-to-haves: Experience in Proptech or Fintech Interviewing with Us We're committed to making our interview process as effective and candidate-friendly as possible. We use a tool called Brighthire.ai to record our interviews so that our interviewers can focus entirely on the conversation and not get distracted by taking notes. Please note, if you move forward with the interview process, you'll always have the option to opt out of the recording. We are an equal opportunity employer and, as such, all applicants will be considered based solely upon merit and directly relevant professional competencies. 120000 - 150000 USD a year Compensation disclosure as required by NYC Pay Transparency Law. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, and the scope of responsibilities in the role. In addition to cash compensation, all full time employees receive an equity compensation package.
Listed by Findigs for a position based in the United States. Employers on this board attest they are hiring domestically.
Data Scientist
Findigs · New York, NY, USA
Pay
$160k–185k
Setting
On-site
Who we are Findigs is on a mission to make renting work for all of us. Renting is one of life’s most critical experiences, yet the process is often slow, opaque, and unfair. We’re changing that by building the first end-to-end platform that turns complex screening into a seamless, high-trust experience for both property managers and renters. We’re growing fast – fueled by $78M in funding from the investors behind companies like Affirm, Gusto, and Uber. With a data-backed product that allows our customers to make smarter, more predictable decisions, and a team dedicated to transparency and precision, we’re not just improving the rental process; we’re setting the new standard for the entire industry. We’re aiming to double our impact this year, and we need builders, thinkers, and problem-solvers to help us scale. If you’re ready to modernize one of the most essential industries, we’d love for you to be a part of it. The Role Findigs runs an AI underwriting engine (DecisionAssist) that makes or influences thousands of rental decisions every week. As Data Scientist at Findigs, you will strengthen our data science and applied machine learning depth: owning hands-on model development, experimentation design, and ML-adjacent analysis that directly impacts renter and property manager outcomes. Reporting to the Lead Analytics Engineer, this is a highly technical, high-ownership role for a data scientist who wants to build and improve production models, bring statistical rigor to product decisions, and grow into broader strategic scope as the team evolves. You will partner closely with Product and Engineering to translate real-world rental risk and behavior into models, experiments, and clear insights. Please note, we are unable to sponsor or take over sponsorship of an employment visa at this time. Where you will make an impact: DecisionAssist model development: Own feature engineering, model iteration, and evaluation for DecisionAssist. You will work across two surfaces: (1) operational model work in the DA/CAV1 serving layer, and (2) analytics-focused modeling in Snowflake for experimentation and research, as well as partner with Product and Engineering on what signals matter and why. Experimentation and A/B testing: Design and analyze experiments across underwriting, renter-facing, and PMC-facing product changes, and bring statistical rigor and clear recommendations. Predictive and risk modeling: Build and maintain models used in screening logic (e.g., delinquency risk, income estimation, fraud signals). ML infrastructure: While you won’t own the warehouse or pipeline architecture, you should be comfortable writing clean Python, working in dbt, and operating in a modern data stack. Research and analysis: Tackle high-impact, ad-hoc questions from Product and Customer teams; e.g., what’s driving approval-rate variance, which cohorts behave differently, and what a given signal actually predicts. We’d love to hear from you if you have: 4+ years of hands-on data science or applied ML experience (fintech, proptech, or other high-stakes decisioning environments preferred) Strong Python skills (pandas, scikit-learn, statsmodels or equivalent); this is a coding role Ability to design, run, and interpret A/B tests independently Strong SQL skills and comfort working in a modern data stack (dbt, Snowflake, Sigma, or similar) Solid grounding in supervised learning fundamentals (classification, regression, tree-based methods) Strong written communication and the ability to explain model behavior and tradeoffs to non-technical partners (e.g., PMs, CSMs) Intellectual curiosity about housing and credit data in particular Nice-to-haves: Experience building or contributing to a credit, risk, or underwriting model in production Familiarity with fair lending / disparate impact considerations in ML (important given the real-world consequences of renter screening) Experience working on systems where model output directly affects real people, with a strong sense of responsibility and rigor Ability to move between exploratory research and production-grade work without needing separate tracks LLM experience (fine-tuning, retrieval, or integration), especially as we automate parts of underwriting and screening workflows Startup / scale-up experience What we offer: Location: We operate on a hybrid schedule (3-4x times in-office per week), with core collaboration days on Monday, Tuesday, and Thursday at our NoHo office. Mission-Driven Culture: A collaborative, high-impact workplace where we challenge each other to grow, innovate, and drive meaningful change. Competitive Compensation: Competitive base salary + Pre-IPO equity. Generous Time Off: We trust our team to manage their own time and workload. That's why we offer a Unlimited Paid Time Off (PTO) policy, allowing you to take the time you need to rest and recharge. We also observe all-company holidays. Wellness Perks: Health benefits, 401(k) matching up to 4%, monthly gym stipend, and lunch provided every day. Interviewing with Us We're committed to making our interview process as effective and candidate-friendly as possible. We use a tool called Brighthire.ai to record our interviews so that our interviewers can focus entirely on the conversation and not get distracted by taking notes. Please note, if you move forward with the interview process, you'll always have the option to opt out of the recording. We are an equal opportunity employer and, as such, all applicants will be considered based solely upon merit and directly relevant professional competencies. 160000 - 185000 USD a year Compensation disclosure as required by NYC Pay Transparency Law. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, and the scope of responsibilities in the role. In addition to cash compensation, all full time employees receive an equity compensation package.
Listed by Findigs for a position based in the United States. Employers on this board attest they are hiring domestically.
SDR Manager
Findigs · New York, NY, USA
Pay
$155k–180k
Setting
On-site
Who we are Findigs is on a mission to make renting work for all of us. Renting is one of life’s most critical experiences, yet the process is often slow, opaque, and unfair. We’re changing that by building the first end-to-end platform that turns complex screening into a seamless, high-trust experience for both property managers and renters. We’re growing fast – fueled by $78M in funding from the investors behind companies like Affirm, Gusto, and Uber. With a data-backed product that allows our customers to make smarter, more predictable decisions, and a team dedicated to transparency and precision, we’re not just improving the rental process; we’re setting the new standard for the entire industry. We’re aiming to double our impact this year, and we need builders, thinkers, and problem-solvers to help us scale. If you’re ready to modernize one of the most essential industries, we’d love for you to be a part of it. The Team Our Sales Development team is the first point of contact with prospective Findigs customers, and one of the most important growth levers in the business as they work closely with Account Executives, Marketing, and Revenue Operations to generate high-quality pipeline from property management companies across the country. This is a team that runs hard, wins together, and builds the foundation for how Findigs grows. The Role We're looking for a SDR Manager to lead, coach, and scale our Sales Development team. This is a high-impact role where you'll own the team's performance end-to-end — from hiring and ramping new reps to refining the outbound playbook and partnering cross-functionally to keep pipeline generation sharp and consistent. Reporting to the CRO, you'll be responsible for both the day-to-day rhythm of the team and the longer-term development of each rep. You'll bring operational rigor, a genuine love of coaching, and the sales instincts to know when to adjust the playbook versus when to hold the line. Please note, we are unable to sponsor or take over sponsorship of an employment visa at this time. Where you will make an impact: Build and develop a high-performing SDR team Hire, onboard, and ramp SDRs, setting them up for success from day one with structured training, clear expectations, and early wins Coach reps on outbound prospecting, cold calling, objection handling, discovery conversations, and multi-channel sequencing Run regular 1:1s, call reviews, and team sessions that are equal parts accountability and development; you make reps better, not just more accountable Create a culture of high performance and healthy competition where people want to win and help each other win Identify and invest in your strongest reps as future leaders, and build a team with internal mobility in mind Drive pipeline performance Own the SDR team's pipeline targets (monthly, quarterly, and annually) and build the operational cadence to hit them consistently Monitor leading indicators (dials, connects, meetings booked, show rates, pipeline quality) and intervene early when the numbers move in the wrong direction Develop and iterate on outbound messaging, sequences, and targeting strategies in partnership with Marketing and Revenue Operations Manage individual and team performance against KPIs with transparency and a growth mindset Operationalize and improve the SDR motion Own the SDR playbook — prospecting strategy, qualification criteria, handoff process — and keep it current as our ICP, product, and market evolve Partner with Revenue Operations to ensure the tech stack is set up for rep productivity and accurate reporting Build and maintain dashboards and reporting in partnership with RevOps that give leadership clear visibility into pipeline health, rep performance, and capacity Continuously identify and close gaps in process, tooling, and enablement Collaborate cross-functionally Partner closely with Account Executives to ensure a tight SDR-to-AE handoff and a shared definition of a qualified opportunity Work with Marketing on campaign strategy, account targeting, and messaging alignment to maximize top-of-funnel efficiency Coordinate with Revenue Operations and Finance on headcount planning, quota setting, and comp design Represent the SDR team in GTM leadership conversations, bringing data and perspective on what's working and what isn't We’d love to hear from you if you have: 5+ years of experience, including 3+ years managing a Sales Development team at a B2B SaaS company Prior experience as a high-performing SDR or AE; you've carried a quota and know what it feels like to hit it and miss it A proven track record of developing reps: you can point to people you've coached who went on to exceed their targets and earn promotions Operational rigor: you love the process side of sales development (the sequences, the cadences, the data) and you know how to build systems that scale Strong coaching instincts paired with clear, direct communication; you give feedback in the moment, not in a quarterly review Experience with modern SDR tools (sequencing platforms, dialers, intent data); comfort pulling your own reports and acting on what you find Comfort in a fast-moving environment where the playbook is still being written; you're as good at building as you are at executing Comfort using AI (e.g., Claude Cowork/Code) to automate and enhance relevant workflows Nice-to-haves: Experience selling into property management, real estate, or an adjacent vertical Experience scaling an SDR team from a small, scrappy group into a structured, process-driven function What we offer: Location: We operate on an office-first schedule (5 days per week) at our NoHo office, with the flexibility to work from home when needed. Mission-Driven Culture: A collaborative, high-impact workplace where we challenge each other to grow, innovate, and drive meaningful change. Competitive Compensation: Competitive base salary + Pre-IPO equity. Generous Time Off: We trust our team to manage their own time and workload. That's why we offer a Unlimited Paid Time Off (PTO) policy, allowing you to take the time you need to rest and recharge. We also observe all-company holidays. Wellness Perks: Health benefits, 401(k) matching up to 4%, monthly gym stipend, and lunch provided every day. Interviewing with Us We're committed to making our interview process as effective and candidate-friendly as possible. We use a tool called Brighthire.ai to record our interviews so that our interviewers can focus entirely on the conversation and not get distracted by taking notes. Please note, if you move forward with the interview process, you'll always have the option to opt out of the recording. We are an equal opportunity employer and, as such, all applicants will be considered based solely upon merit and directly relevant professional competencies. 155000 - 180000 USD a year
Listed by Findigs for a position based in the United States. Employers on this board attest they are hiring domestically.
Senior Product Designer
Findigs · New York, NY
Pay
$170k–195k
Setting
On-site
Who we are
Findigs is on a mission to make renting work for all of us. Renting is one of life’s most critical experiences, yet the process is often slow, opaque, and unfair. We’re changing that by building the first end-to-end platform that turns complex screening into a seamless, high-trust experience for both property managers and renters.
We’re growing fast – fueled by $78M in funding from the investors behind companies like Affirm, Gusto, and Uber. With a data-backed product that allows our customers to make smarter, more predictable decisions, and a team dedicated to transparency and precision, we’re not just improving the rental process; we’re setting the new standard for the entire industry.
We’re aiming to double our impact this year, and we need builders, thinkers, and problem-solvers to help us scale. If you’re ready to modernize one of the most essential industries, we’d love for you to be a part of it.
The Role
We're looking for a strong Product Designer to join our small, high-ownership design team. You'll report to the VP, Engineering, and partner closely with our Engineering and customer-facing teams to design and ship products that make renting and screening meaningfully better for everyone in the process.
This is a hands-on IC role with real surface ownership where you'll take features from brief to shipped, including research, prototyping, iteration, and handoff. You'll contribute to and co-own our Figma design system alongside Engineering and you'll bring AI-assisted design into how you work, not as an experiment but as a normal part of the workflow. Our team is small by design so you'll have direct access to decisions, fast feedback loops, and genuine ownership over how things look and function for our users.
Please note, we are unable to sponsor or take over sponsorship of an employment visa at this time.
\n- Own the design of product features and surfaces from discovery and research through shipped product, including renter-facing application flows, property manager UI, and internal tools
- Partner directly with product managers and engineers in sprint planning, grooming, and design reviews
- Contribute to the Findigs design system (components, tokens, documentation) and keep it current and usable by both designers and engineers as the product evolves
- Run and support user research: moderated testing, usability sessions, survey design, and synthesis
- Use AI-assisted design tools (Figma AI, AI-assisted prototyping, research synthesis tools) as part of your standard workflow
- Communicate design work clearly in async formats (written rationale, Loom walkthroughs, Figma annotations, and sprint update posts) so the broader team stays informed without needing a meeting
- Contribute your perspective as the design voice in cross-functional settings
- 5+ years of progressive product design experience; experience designing for complex, data-heavy, or multi-stakeholder products (fintech, proptech, B2B SaaS, or similar) strongly preferred
- A portfolio showing end-to-end product work: discovery, structure, visual design, and shipped outcomes, not just static screen
- The ability to own a design surface with light direction; you ask the right questions and move, you don't wait for a fully-formed brief
- Experience contributing to or co-owning a design system in Figma: tokens, component variants, documentation, and versioning
- Genuine engagement with AI in your design workflow; you've used it, you've pushed it, and you want to push it further
- Strong async communication skills; you can explain a design decision or push back on a brief in a Notion comment or Slack thread without needing a meeting
- The ability to navigate fast-moving environments where scope changes and priorities shift
- Experience in housing, fintech, identity, or screening products
- Experience as the primary or only product designer on a product, where you've held broad scope with limited design coverage around you
- Figma power user: variables, advanced prototyping, plugins, component architecture
- Experience working with frontend engineers on design-to-code token/component implementation (Storybook, design tokens, or similar)
- Experience in a high-growth startup where the design function is still maturing
- Location: We operate on a hybrid schedule (3-4x times in-office per week), with core collaboration days on Monday, Tuesday, and Thursday at our NoHo office.
- Mission-Driven Culture: A collaborative, high-impact workplace where we challenge each other to grow, innovate, and drive meaningful change.
- Competitive Compensation: Competitive base salary + Pre-IPO equity.
- Generous Time Off: We trust our team to manage their own time and workload. That's why we offer a Unlimited Paid Time Off (PTO) policy, allowing you to take the time you need to rest and recharge. We also observe all-company holidays.
- Wellness Perks: Health benefits, 401(k) matching up to 4%, monthly gym stipend, and lunch provided every day.
$170,000 - $195,000 a year
\nInterviewing with Us
We're committed to making our interview process as effective and candidate-friendly as possible. We use a tool called Brighthire.ai to record our interviews so that our interviewers can focus entirely on the conversation and not get distracted by taking notes. Please note, if you move forward with the interview process, you'll always have the option to opt out of the recording.
We are an equal opportunity employer and, as such, all applicants will be considered based solely upon merit and directly relevant professional competencies.
Listed by Findigs for a position based in the United States. Employers on this board attest they are hiring domestically.
Lead Software Engineer
Findigs · New York, NY
Pay
$205k–235k
Setting
On-site
Who we are
Findigs is on a mission to make renting work for all of us. Renting is one of life’s most critical experiences, yet the process is often slow, opaque, and unfair. We’re changing that by building the first end-to-end platform that turns complex screening into a seamless, high-trust experience for both property managers and renters.
We’re growing fast – fueled by $78M in funding from the investors behind companies like Affirm, Gusto, and Uber. With a data-backed product that allows our customers to make smarter, more predictable decisions, and a team dedicated to transparency and precision, we’re not just improving the rental process; we’re setting the new standard for the entire industry.
We’re aiming to double our impact this year, and we need builders, thinkers, and problem-solvers to help us scale. If you’re ready to modernize one of the most essential industries, we’d love for you to be a part of it.
The Role
As a Lead Software Engineer, you will play a pivotal role in delivering innovative and high-impact software. You will own durable systems, collaborating with strategic partners to implement functional solutions across various systems. You’ll also enable event orchestration and data access across internal and external systems, powering our other internal Engineering teams to drive the property management industry forward.
Additionally, you'll have the opportunity to occasionally collaborate and problem-solve with our customers directly, gaining firsthand insights to refine and enhance our solutions. As a Lead Engineer, you will also be responsible for mentoring other Engineers, working to up-level their skillsets and helping to create a strong team dynamic.
Our tech stack includes: Python, Django, Typescript, React, Temporal.io, Postgres, and more.
Please note, we are unable to sponsor or take over sponsorship of an employment Visa at this time.
\n- Lead the design, development, and deployment of end-to-end web applications and services.
- Collaborate with cross-functional teams including Product, Data Science, Compliance, and Security to define, scope, plan, and release projects.
- Build for scale, availability, performance, and security for customer-facing applications.
- Architect and own new features in our ecosystem, collaborating with other Engineers to integrate frontend and backend systems.
- Provide robust technical documentation, code reviews, and promote best practices.
- Monitor performance, debug issues, and ensure operational excellence.
- Make key prioritization decisions with limited supervision.
- Keep abreast of industry trends and ensure the company is taking advantage of the latest technologies and best practices.
- 8+ years of professional software engineering experience.
- 1+ years of experience in a technical leadership role.
- Strong knowledge of API integration best practices (RESTful, GraphQL, SOAP).
- Experience with cloud infrastructure (AWS, GCP, or Azure) and modern DevOps best practices.
- Hands-on experience with CI/CD pipelines, automated testing, and test-driven development practices.
- Proven ability to work independently and as part of a team, collaborating across departments.
- Excellent troubleshooting and problem-solving skills.
- PropTech/FinTech experience
- Startup experience
- Location: We operate on a hybrid schedule (3-4x times in-office per week), with core collaboration days on Monday, Tuesday, and Thursday at our newly renovated NoHo office.
- Mission-Driven Culture: A collaborative, high-impact workplace where we challenge each other to grow, innovate, and drive meaningful change.
- Competitive Compensation: Competitive base salary + Pre-IPO equity.
- Generous Time Off: We trust our team to manage their own time and workload. That's why we offer a Unlimited Paid Time Off (PTO) policy, allowing you to take the time you need to rest and recharge. We also observe all-company holidays.
- Wellness Perks: Health benefits, 401(k) matching up to 4%, monthly gym stipend, and lunch provided every day.
$205,000 - $235,000 a year
\nInterviewing with Us
We're committed to making our interview process as effective and candidate-friendly as possible. We use a tool called Brighthire.ai to record our interviews so that our interviewers can focus entirely on the conversation and not get distracted by taking notes. Please note, if you move forward with the interview process, you'll always have the option to opt out of the recording.
We are an equal opportunity employer and, as such, all applicants will be considered based solely upon merit and directly relevant professional competencies.
Listed by Findigs for a position based in the United States. Employers on this board attest they are hiring domestically.
Enterprise Account Executive
Findigs · Remote
Pay
$250k–350k
Setting
Remote
Who we are Findigs is on a mission to make renting work for all of us. Renting is one of life’s most critical experiences, yet the process is often slow, opaque, and unfair. We’re changing that by building the first end-to-end platform that turns complex screening into a seamless, high-trust experience for both property managers and renters. We’re growing fast – fueled by $78M in funding from the investors behind companies like Affirm, Gusto, and Uber. With a data-backed product that allows our customers to make smarter, more predictable decisions, and a team dedicated to transparency and precision, we’re not just improving the rental process; we’re setting the new standard for the entire industry. We’re aiming to double our impact this year, and we need builders, thinkers, and problem-solvers to help us scale. If you’re ready to modernize one of the most essential industries, we’d love for you to be a part of it. Where you will make an impact: Own and execute complex sales cycles by selling directly to C-level executives and senior leadership within the largest property management companies. Develop and lead a strategic account plan for a defined territory of enterprise prospects, collaborating with a dedicated Sales Development Representative to identify and penetrate key target accounts. Orchestrate a cross-functional internal team (including Implementation, Customer Success, Legal, and Product) to drive the deal to close and ensure a flawless transition for strategic, long-term customer success. Expertly navigate complex organizational structures and procurement processes, managing a multi-threaded pipeline of opportunities that involve 6-12 month or longer sales cycles. Act as the voice of the Enterprise customer internally, working closely with the Findigs Product team to influence the product roadmap, expand platform use cases, and challenge the status quo for category creation. Maintain impeccable Salesforce hygiene, providing accurate, data-driven forecasting for predictable quarterly and annual revenue attainment. We’d love to hear from you if you have: 7+ years of proven experience in an outbound, quota-carrying sales role, with 3+ years dedicated to closing complex deals with Enterprise or Strategic accounts A highly strategic, consultative approach to sales that prioritizes diagnosing the customer's enterprise-level organizational and technical challenges before designing a comprehensive, multi-phase solution. A track record of orchestrating a disciplined sales process across multiple internal and external stakeholders and consistently exceeding ambitious, multi-million-dollar revenue targets. Expert proficiency in contract negotiation, legal review, and deal structuring for high-value, long-term agreements, especially when introducing new and disruptive enterprise solutions. Extensive experience building meaningful, C-suite level relationships and negotiating with exceptional clarity, business acumen, and respect. The drive to strategically sell innovative and disruptive products, building executive trust quickly and developing complex business cases and ROI models to accelerate and de-risk your deal cycles. Nice-to-haves: Prior experience in the PropTech, Property Management, or Real Estate industries Prior experience in a fast-paced, startup environment Interest in traveling to industry trade shows and in-person meetings to evangelize our mission. What we offer: Location: We operate on a hybrid schedule (4x times in-office per week), with in-office days at our newly renovated NoHo office. Mission-Driven Culture: A collaborative, high-impact workplace where we challenge each other to grow, innovate, and drive meaningful change. Competitive Compensation: Competitive OTE + Pre-IPO equity. Generous Time Off: We trust our team to manage their own time and workload. That's why we offer a Unlimited Paid Time Off (PTO) policy, allowing you to take the time you need to rest and recharge. We also observe all-company holidays. Wellness Perks: Health benefits, 401(k) matching up to 4%, monthly gym stipend, and lunch provided every day. Interviewing with Us We're committed to making our interview process as effective and candidate-friendly as possible. We use a tool called Brighthire.ai to record our interviews so that our interviewers can focus entirely on the conversation and not get distracted by taking notes. Please note, if you move forward with the interview process, you'll always have the option to opt out of the recording. We are an equal opportunity employer and, as such, all applicants will be considered based solely upon merit and directly relevant professional competencies. 250000 - 350000 USD a year Compensation disclosure as required by NYC Pay Transparency Law. The range listed includes a competitive base salary and a performance-based bonus. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, the scope of responsibilities in the role, and location. In addition to cash compensation, all full time employees receive an equity compensation package.
Listed by Findigs for a position based in the United States. Employers on this board attest they are hiring domestically.
Senior Customer Success Manager
Findigs · New York, NY
Pay
$145k–175k
Setting
On-site
Who we are
Findigs is on a mission to make renting work for all of us. Renting is one of life’s most critical experiences, yet the process is often slow, opaque, and unfair. We’re changing that by building the first end-to-end platform that turns complex screening into a seamless, high-trust experience for both property managers and renters.
We’re growing fast – fueled by $78M in funding from the investors behind companies like Affirm, Gusto, and Uber. With a data-backed product that allows our customers to make smarter, more predictable decisions, and a team dedicated to transparency and precision, we’re not just improving the rental process; we’re setting the new standard for the entire industry.
We’re aiming to double our impact this year, and we need builders, thinkers, and problem-solvers to help us scale. If you’re ready to modernize one of the most essential industries, we’d love for you to be a part of it.
The Team
The core function of the Customer Success team is to ensure our clients have a seamless experience and get the most out of the Findigs platform. We are the voice of the customer internally, and the face of Findigs externally. Beyond day-to-day support, our team’s insights are the foundation for customer retention, product strategy, and long-term growth. This role will touch all parts of the customer lifecycle and collaborate closely with our Product, Engineering, and Sales teams to build a best-in-class customer experience.
The Role
We are looking for an experienced Senior Customer Success Manager with a high degree of ownership, a proactive approach, and the ability to influence key stakeholders to serve as a strategic partner to our clients. As a Findigs Senior CSM, you will own the post-sale lifecycle for a portfolio of accounts, focusing on driving platform adoption, demonstrating value, and fostering long-term partnerships. Fundamentally, this role is about building deep relationships and championing the success of our customers, so we’d love to hear from candidates who are strategic problem-solvers, skilled relationship builders, and comfortable navigating the complexities of large organizations.
This position is NYC-based, with an expectation of working from our New York office 3-4 days a week. While we have a strong preference for candidates in the NYC area, we are also open to considering remote candidates on the East or West Coast.
Please note, we are unable to sponsor or take over sponsorship of an employment visa at this time.
\n- Drive net new revenue growth and retention across a portfolio of clients, ensuring they achieve their business outcomes using the Findigs platform.
- Develop and execute strategic account plans that encourage platform adoption, retention, and expansion opportunities within your portfolio.
- Lead executive business reviews (EBRs) and quarterly business reviews (QBRs) with key client stakeholders to report on value, share insights, and align on future goals.
- Navigate org-level complexity with ease, build deep relationships with client leadership up to the VP/C-suite level, and operate as a trusted strategic advisor
- Build and iterate on how we work leveraging AI; you'll use AI tools (including but not limited to Claude, Pylon, and other workflow automation tools) across the CS lifecycle to continuously identify repeatable manual work and automate it.
- Proactively monitor account health and product usage to identify and mitigate risks, while also uncovering opportunities for growth and expansion.
- Partner with Sales and Implementations to facilitate seamless handoffs from the sales cycle and collaborate on renewal and expansion strategies.
- Act as the voice of the customer, translating complex client feedback and requirements into actionable insights for our Product and Engineering teams.
- Lead in scaling and refining our customer success practice by helping define playbooks, processes, and best practices for our enterprise segment.
- Navigate and resolve complex client escalations with a sense of urgency, collaborating with internal teams to ensure timely and effective resolution.
- Mentor and guide members of the Customer Success team, sharing your expertise in enterprise account management.
- 6+ years of experience in a customer-facing role, with a strong focus on managing a portfolio of complex accounts in a B2B SaaS or consulting environment.
- Proven ability to build and maintain strategic relationships with senior executives and key stakeholders.
- A builder mindset when it comes to AI; you're highly proficient in Claude, ChatGPT, or other workflow automation tools to automate repetitive work or build something that didn't exist before. You don't wait for a better tool to be handed to you—you find it or build it yourself.
- A track record of driving product adoption, managing renewals, and identifying expansion opportunities within a client base.
- Exceptional presentation and communication skills, with the ability to translate complex, technical concepts clearly and concisely to diverse audiences.
- Deep understanding of customer success principles, methodologies, and best practices.
- Experience with CRM and customer success platforms (e.g., Salesforce, HubSpot, Gainsight).
- Strong analytical and problem-solving skills with the ability to navigate ambiguous, complex client situations.
- Willingness to embrace the unstructured, fast-paced environment of a high-growth startup.
- Experience in Proptech or Fintech.
- Location: We operate on a hybrid schedule (3-4x times in-office per week), with in-office days at our newly renovated NoHo office.
- Mission-Driven Culture: A collaborative, high-impact workplace where we challenge each other to grow, innovate, and drive meaningful change.
- Competitive Compensation: Competitive OTE + Pre-IPO equity.
- Generous Time Off: We trust our team to manage their own time and workload. That's why we offer a flexible Paid Time Off (PTO) policy, allowing you to take the time you need to rest and recharge. We also observe all company holidays.
- Wellness Perks: Health benefits, 401(k) matching up to 4%, monthly gym stipend, and lunch provided every day.
$145,000 - $175,000 a year
\nInterviewing with Us
We're committed to making our interview process as effective and candidate-friendly as possible. We use a tool called Brighthire.ai to record our interviews so that our interviewers can focus entirely on the conversation and not get distracted by taking notes. Please note, if you move forward with the interview process, you'll always have the option to opt out of the recording.
We are an equal opportunity employer and, as such, all applicants will be considered based solely upon merit and directly relevant professional competencies.
Listed by Findigs for a position based in the United States. Employers on this board attest they are hiring domestically.
Senior Software Engineer
Findigs · New York, NY, USA
Pay
$180k–210k
Setting
On-site
Who we are Findigs is on a mission to make renting work for all of us: to support every path, and simplify the way forward. We’re making every aspect of renting fairer, stress-free, and more convenient by changing the fundamentals of renting. Our digital rental application offers a safe and seamless way to apply and get approved for your next home. We specialize in developing software and services for property managers nationwide, empowering them to deliver exceptional service to renters, while evaluating applications with unmatched speed and precision. The Role As a Senior Software Engineer, you will play a pivotal role in delivering innovative and fast-paced software solutions. In this role, you will own end-to-end product features, working alongside a cross-disciplinary product team composed of Product, Data, Design and Engineering. You’ll also work with the team to drive solutions that address product and business objectives to make renting a better experience for everyone. In this Senior position, you will be responsible for delivering product features to market. You’ll be tasked with partnering with cross-functional partners, while mentoring and coaching early career Engineers in order to up-level skillsets and foster a strong, collaborative team dynamic. Our tech stack includes : Python, Django, Typescript, React, Temporal.io , Postgres, and more. Please note, we are unable to sponsor or take over sponsorship of an employment Visa at this time. Where you will make an impact: Lead the design, development, and deployment of end-to-end web applications and services. Partner with Product, Data Science, Compliance, and Security to define, scope, and deliver impactful projects. Architect scalable, performant, and secure systems, and guide technical decisions across the stack. Own features from concept to integration, collaborating with engineers to connect frontend and backend systems. Champion secure coding practices, reusability, and maintainability through hands-on development and code quality standards. Contribute to team performance through mentorship, code reviews, pairing, and thoughtful technical documentation. Continuously improve site performance and observability using telemetry and proactive optimization. Help prioritize features, navigate trade-offs, and shape the user and developer experience with creative, practical solutions Qualifications of a successful candidate: Bachelor’s Degree in Computer Science/Engineering, bootcamp or equivalent work experience. 6+ years of full-stack development experience with proficiency in Node.js , Python, Java, or Ruby. Strong experience with relational and NoSQL databases, such as PostgreSQL, MySQL, MongoDB, or DynamoDB. Skilled in API design (REST, GraphQL, gRPC) and service-oriented architecture. Hands-on experience with cloud platforms (AWS, GCP, or Azure), containers, and orchestration tools like Docker and Kubernetes. Familiarity with CI/CD pipelines, automated testing, and test-driven development. Solid understanding of security best practices, encryption, and data privacy regulations (e.g., GDPR, CCPA, PCI-DSS). Excellent communicator with experience collaborating across teams and leading engineering initiatives. Proven leadership in mentoring, technical decision-making, and driving best practices Nice-to-haves: Experience in fintech or PropTech. Background in identity verification, KYC standards, and fraud detection technologies. Familiarity with document verification tools and AI-based identity solutionsExperience working in regulated industries and with compliance frameworks like AML and KYC What we offer: Location: We operate on a hybrid schedule (3-4x times in-office per week), with core collaboration days on Monday, Tuesday, and Thursday at our newly renovated NoHo office. Mission-Driven Culture: A collaborative, high-impact workplace where we challenge each other to grow, innovate, and drive meaningful change. Competitive Compensation: Competitive base salary + Pre-IPO equity. Generous Time Off: We trust our team to manage their own time and workload. That's why we offer a flexible Paid Time Off (PTO) policy, allowing you to take the time you need to rest and recharge. We also observe all company holidays. Wellness Perks: Health benefits, 401(k) matching up to 4%, monthly gym stipend, and lunch provided every day. Interviewing with Us We're committed to making our interview process as effective and candidate-friendly as possible. We use a tool called Brighthire.ai to record our interviews so that our interviewers can focus entirely on the conversation and not get distracted by taking notes. Please note, if you move forward with the interview process, you'll always have the option to opt out of the recording. We are an equal opportunity employer and as such all applicants will be considered based solely upon merit and directly relevant professional competencies. 180000 - 210000 USD a year Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years and depth of experience, and the scope of responsibilities in the role. In addition to cash compensation, all full time employees receive an equity compensation package. Compensation disclosure as required by NYC Pay Transparency Law.
Listed by Findigs for a position based in the United States. Employers on this board attest they are hiring domestically.
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