Company Overview:

Role:

Key Responsibilities:

• Develop measurement frameworks and north star metrics and data structures that allow different parts of the company to facilitate decision-making.
• Perform strategic and operational analyses to identify and prioritize product and business initiatives (e.g. analyses to uncover insights from member support and health testing data, improving user experiences).
• Develop models (heuristic, predictive, or ML) and data products that empower the business (e.g. customer support demand forecasting).
• Drive self-service to enable a data-driven organization through documentation, education, and training
• Ensure data quality, security, and compliance within all analytical frameworks.

Qualifications/Skills:

• Must have items
  • Degree in Data Science, Biostatistics, Computer Science, or a relative quantitative field.
  • 5+ years of experience in data science or analytics at consumer or Enterprise tech companies
  • Proficiency in Python, SQL, and data visualization tools
  • Ability to communicate complex findings to non-technical stakeholders
  • Experience using generative AI tools to accelerate project development
• Nice to have items
  • Domain/data experience working with Operations (Customer experience measurement, Customer issue tracking/modeling, Demand forecasting)
  • Experience with GCP (Google Cloud Platform) and Databricks
  • Experience with customer support tools like Intercom, Zendesk, or similar
  • Experience in healthcare analytics or bioinformatics
  • Advanced expertise in machine learning, data visualization, and statistical analysis.
  • Background in healthcare data compliance (HIPAA) and privacy standards.

To be a strong fit, you embody our Core Values:

• Ruthless Prioritization:
  • We don’t let perfect get in the way of progress.
  • We move quickly to drive value, not perfection.
  • We prioritize what drives impact.
  • We never compromise on standards of excellence.
• Member-First, Always:
  • We design and deliver like we’re caring for someone we love.
  • We create calendar, actionable, human experience.
  • We prioritize responsiveness, peace of mind, and outcomes.
  • We empower members with truth, clarity, and care.
• One Team, Moving Fast:
  • We are aligned in purpose, prioritization, and speed.
  • We gather diverse perspectives to make informed decisions.
  • We clear paths for each other and move fast together.
  • We communicate clearly and respectfully, rallying around shared goals.
• Radical Ownership, Relentless Execution:
  • We don’t just ship– we own outcomes and drive results.
  • We act with urgency and precision
  • We anticipate, initiate, and follow through.
  • We meet challenges with grit and pragmatism.
  • We embrace new tech to deliver better outcomes.
• Mission Over Ego:
  • We are ruthlessly aligned to our mission– and leave ego at the door.
  • We disagree and commit.
  • We don't tolerate politics or withholding information.
  • We operate with honesty, transparency, and respect.
• Sustained Integrity in Every Detail:
  • We earn trust by obsessing over accuracy, quality, and clarity in everything we do.
  • We prioritize clinical precision– data must be right.
  • We sweat the details because outcomes depend on them.

Why You'll Love Working With Us:

Company Overview:

Role:

Key Responsibilities:

• Strategic AI Leadership and Vision: Define and lead a visionary AI roadmap that drives innovation, integrates cutting-edge research into products, and fosters a culture of strategic problem-solving.
• Deep Research Orientation: Stay at the forefront of AI advancements, applying emerging techniques like generative AI and knowledge graphs to address challenges and integrate research into practical, impactful solutions.
• Team Development and Leadership: Mentor and guide a multidisciplinary AI team, fostering collaboration, innovation, and a focus on long-term, research-driven goals.
• Innovation and Technical Excellence: Lead efforts to ensure AI applications are innovative, trustworthy, and compliant with regulations, while shaping the organization's approach to sustainable AI development.
• Strategic Planning and Execution: Design and refine a long-term AI roadmap, anticipating market trends and identifying risks and opportunities to keep the company ahead in AI adoption.
• Cross-Functional Collaboration and Communication: Collaborate with senior leadership, product teams, and domain experts to align AI strategy with business and clinical priorities, effectively communicating strategic direction and research insights.

Qualifications/Skills:

• Expertise: Proven experience as a technical lead managing teams of researchers, data scientists, or engineers, with 10+ years of expertise in data science, deep learning, expert systems, generative AI, and machine learning; or 5+ years of experience with a relevant PhD.
• Problem-Solving & Innovation: Strong analytical skills with a proven ability to innovate and apply AI creatively to solve complex healthcare problems. Demonstrated expertise in staying ahead of AI trends and leveraging emerging tools to maintain industry leadership.
• Ethical Understanding: Commitment to developing responsible AI tools, particularly in healthcare, with a strong understanding of and willingness to implement regulations such as HIPAA and relevant data privacy laws.
• Leadership: Proven ability to drive vision and direction for AI teams, aligning goals with organizational objectives. Experienced in building and leading multidisciplinary teams while fostering a culture of innovation and collaboration.
• Communication and Teamwork: Proven ability to effectively communicate complex AI concepts to non-technical stakeholders, including executives. Strong collaboration skills with departments such as product development, regulatory affairs, and marketing to align AI solutions with company direction.

Nice-to-Have Skills and Experiences:

• Start-Up Experience: We highly value individuals with start-up experience, especially former founders or early engineering hires. This experience indicates a versatile skill set and an ability to thrive in fast-paced, evolving environments.
• Familiarity with Health Technologies: Knowledge of or experience with popular health technologies, such as Oura, Whoop, Apple Watch, and CGMs (Continuous Glucose Monitors). An interest in or experience with health and wellness technologies suggests a passion for leveraging technology to improve personal and community health outcomes.
• Multimodal AI Expertise: Knowledge of integrating diverse data types, such as imaging, genomics, text, and sensor data, into AI pipelines for comprehensive solutions.
• Cloud & Edge AI Deployment: Experience in deploying AI solutions on cloud platforms (e.g., AWS, Azure, Google Cloud) and/or edge devices.

To be a strong fit, you embody our Core Values:

• Ruthless Prioritization:
  • We don’t let perfect get in the way of progress.
  • We move quickly to drive value, not perfection.
  • We prioritize what drives impact.
  • We never compromise on standards of excellence.
• Member-First, Always:
  • We design and deliver like we’re caring for someone we love.
  • We create calendar, actionable, human experience.
  • We prioritize responsiveness, peace of mind, and outcomes.
  • We empower members with truth, clarity, and care.
• One Team, Moving Fast:
  • We are aligned in purpose, prioritization, and speed.
  • We gather diverse perspectives to make informed decisions.
  • We clear paths for each other and move fast together.
  • We communicate clearly and respectfully, rallying around shared goals.
• Radical Ownership, Relentless Execution:
  • We don’t just ship– we own outcomes and drive results.
  • We act with urgency and precision
  • We anticipate, initiate, and follow through.
  • We meet challenges with grit and pragmatism.
  • We embrace new tech to deliver better outcomes.
• Mission Over Ego:
  • We are ruthlessly aligned to our mission– and leave ego at the door.
  • We disagree and commit.
  • We don't tolerate politics or withholding information.
  • We operate with honesty, transparency, and respect.
• Sustained Integrity in Every Detail:
  • We earn trust by obsessing over accuracy, quality, and clarity in everything we do.
  • We prioritize clinical precision– data must be right.
  • We sweat the details because outcomes depend on them.

Why You'll Love Working With Us:

Company Overview:

Role:

Key Responsibilities:

• Manage calendar and schedule
  • Manage the CEO’s complex calendar, scheduling appointments and meetings across multiple time zones
  • Coordinate with internal and external contacts to arrange commitments
  • Prioritize and resolve scheduling conflicts, enforcing protected time blocks for deep work and strategic engagement
• Handle communication with cross-functional teams and external partners
  • Draft and manage correspondence on behalf of the CEO — including emails, Slack, sync requests, and scheduling coordination — with investors, board members, advisors, and strategic partners
  • Act as a liaison between the CEO and other executives, board members, and external partners
  • Screen and prioritize incoming communications
• Coordinate business meetings and travel
  • Arrange travel itineraries, including transportation, accommodations, and agendas
  • Ensure prep materials are ready in advance of board, executive, and team meetings per the CEO’s review cadence
  • Capture action items from key meetings and drive follow-through across stakeholders
  • Cross-collaborate with other EAs to plan offsites and events as we scale
• Coordinate with the Office of the CEO
  • Partner with the Chief of Staff on weekly calendar audits, meeting prep cycles, and priority alignment
  • Maintain shared visibility into scheduling changes and commitments via dedicated channels
  • Operate as a trusted extension of the Office of the CEO
• Administrative support
  • Prepare reports, presentations, and other documents
  • Manage and maintain records
  • Oversee and assist with special projects as assigned

Qualifications/Skills:

• 5+ years of experience as an Executive Assistant, preferably supporting a founder or C-suite executive in a fast-paced or startup environment.
• Exceptional organizational skills with proven ability to manage multiple priorities under pressure.
• Strong written and verbal communication skills, with attention to detail. Clarity, conciseness, and professional tone are non-negotiable.
• High emotional intelligence, discretion, and sound judgment.
• Google Calendar mastery.
• Proficiency in Google Workspace, Slack, Zoom, and other productivity tools.
• Ability to work independently, anticipate needs, and solve problems quickly. When something can be done today, it gets done today.

Nice-to-Haves

• Based in Austin, TX, or New York, NY.
• Previous experience coordinating with a Chief of Staff or within an Office of the CEO structure.
• Genuine interest in AI tooling and a willingness to experiment — you don’t need to be a builder, but you should be an enthusiastic adopter of new tools and workflows. Familiarity with tools like Granola, Obsidian, Claude, or similar AI-forward productivity platforms is a plus.
• Motivated by Ezra’s mission of early cancer detection and the broader vision of helping people live 100 healthy years. You don’t need a health tech background, but you should care about what we’re building.

To be a strong fit, you embody our Core Values:

• Ruthless Prioritization:
  • We don’t let perfect get in the way of progress.
  • We move quickly to drive value, not perfection.
  • We prioritize what drives impact.
  • We never compromise on standards of excellence.
• Member-First, Always:
  • We design and deliver like we’re caring for someone we love.
  • We create clear, actionable, human experiences.
  • We prioritize responsiveness, peace of mind, and outcomes.
  • We empower members with truth, clarity, and care.
• One Team, Moving Fast:
  • We are aligned in purpose, prioritization, and speed.
  • We gather diverse perspectives to make informed decisions.
  • We clear paths for each other and move fast together.
  • We communicate clearly and respectfully, rallying around shared goals.
• Radical Ownership, Relentless Execution:
  • We don’t just ship—we own outcomes and drive results.
  • We act with urgency and precision.
  • We anticipate, initiate, and follow through.
  • We meet challenges with grit and pragmatism.
  • We embrace new tech to deliver better outcomes.
• Mission Over Ego:
  • We are ruthlessly aligned to our mission—and leave ego at the door.
  • We disagree and commit.
  • We don't tolerate politics or withholding information.
  • We operate with honesty, transparency, and respect.
• Sustained Integrity in Every Detail:
  • We earn trust by obsessing over accuracy, quality, and clarity in everything we do.
  • We prioritize clinical precision—data must be right.
  • We sweat the details because outcomes depend on them.

Why You'll Love Working With Us:

Company Overview

Role

Responsibilities

Enterprise Sales Ownership

• Own the end-to-end sales cycle for national and jumbo employers (15,000+ employees).
• Drive complex, multi-threaded deals across HR, Total Rewards, Clinical, and Finance stakeholders.
• Lead RFP processes, pricing strategy, and contract negotiations.

Executive Relationship Management

• Build and manage relationships with CHROs, Chief Medical Officers, CFOs, and senior decision-makers.
• Develop long-term strategic partnerships aligned to employer health and wellbeing initiatives.
• Navigate and influence key benefits consulting firms and broker relationships.

Program Design & Commercial Strategy

• Partner cross-functionally to design clinically and financially optimized programs.
• Structure multi-year agreements and full-population deployments.
• Guide employers toward preventative-first, high-impact benefit models.

Enterprise Launch & Early Expansion

• Partner with Customer Success to ensure successful enterprise rollout and activation.
• Own expansion opportunities within the first 6–9 months post-launch.
• Identify and close growth opportunities across geographies, populations, and product lines.

Performance & Quota

• Achieve quarterly and annual quotas aligned to 3–4 new enterprise logos per year.
• Manage pipeline, forecasting, and deal progression with high accuracy.
• Operate with urgency and discipline in a fast-paced, high-growth environment.

Qualifications / Skills

• 10–12+ years of enterprise sales experience in benefits, healthcare, or HR technology.
• Proven track record of closing large, complex deals with national or jumbo employers.
• Deep relationships with major consulting firms (e.g., Marsh McLennan, Mercer, WTW, Aon, Gallagher).
• Demonstrated success navigating multi-stakeholder, executive-level sales cycles.
• Strong commercial acumen, including pricing strategy, negotiation, and contract structuring.
• Ability to operate independently as a senior IC while partnering cross-functionally.
• High ownership mindset with a bias toward action and results.
• Experience selling preventative health, population health, or clinical programs is preferred.
• Background in B2B2C or employer-sponsored healthcare models.
• Experience working in high-growth or venture-backed environments.
• Mission-driven with a strong belief in transforming healthcare.
• Thrives in ambiguity and fast-paced environments.
• Highly collaborative, low ego, and team-oriented.
• Operates with urgency, accountability, and a high bar for excellence.

Our commitment to diversity and inclusion

Company Overview

Role

Key Responsibilities

• Own Ezra's NPS program end-to-end—from data collection and trend analysis to improvement initiatives and outcome measurement
• Identify systemic patterns, and coordinate cross-functional initiatives to address root causes
• Implement recovery strategies, and drive conversion to promoters
• Monitor member feedback continuously to catch emerging issues before they become systemic problems; implement rapid solutions, measure impact, and iterate
• Take full ownership of member satisfaction regardless of where friction originates—scan centers, platform, communications, or any other touchpoint

• Own the complete end-to-end experience for all VIP members and influencers, from initial coordination through post-scan follow-up
• Deliver white-glove, concierge-level service with proactive communication, personalized touchpoints, and creative problem-solving
• Design and introduce new touchpoints and experiences that exceed expectations, with a target of 95%+ promoter rates among VIPs and influencers
• Maintain detailed, real-time tracking systems that keep all internal stakeholders continuously informed on VIP and influencer member status

• Build, coach, and lead a high-performing member experience team with clear accountability tied to specific performance targets
• Set and hold the team to measurable standards: 70+ NPS, 95%+ VIP promoter rates, and quick response times
• Develop team members through coaching, feedback, and growth opportunities centered on experience innovation and operational excellence

• Build and maintain comprehensive SOPs and workflows for all ownership areas, ensuring quality scales with member volume
• Implement AI automation and process improvements to reduce manual effort and increase throughput without sacrificing service quality
• Design proactive monitoring systems that surface issues before they impact member satisfaction
• Balance exceptional service delivery with operational efficiency and gross margin considerations

• Monitor feedback patterns across all channels to solve problems before they become systemic
• Own all improvement initiatives from conception through implementation, success evaluation, and iteration
• Identify and scope product enhancement requests that measurably improve member experience
• Maintain real-time dashboards and tracking systems that provide visibility into member satisfaction and team performance
• Collaborate with product, operations, and executive teams to embed member insights into organizational decision-making

Qualifications & Skills

• Obsessive about delivering exceptional experiences—not just meeting expectations but creating memorable, advocacy-driving moments
• Skilled at balancing empathy and efficiency: can de-escalate frustrated members while driving systemic solutions
• Thinks holistically about the member journey, identifying friction regardless of which team owns the underlying process

• Comfortable working with NPS data, satisfaction metrics, and feedback trends to surface actionable insights
• Translates analysis into prioritized initiatives with clear success metrics—not just observations
• Familiarity with AI tools and automation to streamline workflows and scale service quality

• Builds systems and infrastructure to scale quality—not headcount—as member volume grows
• Creates SOPs that teams can execute consistently and improve over time
• Monitors leading indicators and implements fast, iterative solutions before problems escalate

• Leads teams with clarity, accountability, and a coaching orientation
• Communicates crisply and proactively with internal stakeholders—keeps the right people informed without being asked
• Comfortable operating in ambiguity and building structure where little exists

• Genuinely motivated by Ezra's mission of early detection and preventive health
• Understands why member trust and satisfaction are foundational to Ezra's l success and long-term impact

Core Experience Requirements

• 6-10 years in customer success, member experience, or a related function with direct ownership of satisfaction metrics
• Demonstrated experience managing NPS programs or equivalent member feedback systems
• Track record of building or significantly improving operational processes in a high-growth environment
• Experience managing a team
• Proven ability to use data to drive decisions and communicate results to cross-functional stakeholders

Preferred Background

• Experience in healthcare, wellness, or a consumer subscription business
• Hands-on experience with AI tools or workflow automation in a service context
• Background managing VIP, concierge, or high-touch customer relationships
• Startup or hypergrowth experience where you've had to build systems from the ground up
• Familiarity with tools such as Intercom or similar member communication platforms

What's in it for you?

Benefits

• Base Salary: $120,000 - $140,000
• Stock options
• Comprehensive health, dental, and vision plans for you and your family
• Wellness and commuter benefits
• Competitive vacation policy
• A culture that emphasizes learning
• Professional development budget for continued learning
• Opportunity to directly impact our mission of saving lives through early cancer detection

Why You'll Love Working With Us:

Compensation