Location: Remote (U.S. only)

Travel: Possibly Up to 20%

Clearance: Must pass FBI fingerprint and background check in multiple states

About GovWorx

GovWorx is helping public safety rise to today’s greatest challenge: the loss of experience. Our AI-powered platform, CommsCoach, supports 9-1-1 and emergency communications centers across the country by automating quality assurance, training, and real-time call evaluation, allowing agencies to strengthen their teams and better serve their communities.

Position Overview

We are seeking a Technical Implementation Specialist to join our Technical Implementation and Customer Support teams. This role combines remote technical work with occasional on-site field engineering to support emergency communications centers (ECCs) in connecting their systems to GovWorx solutions. You will work directly with customers’ IT and communications teams to ensure successful integration of telephony audio and related systems into our secure cloud environment.

The ideal candidate has hands-on experience in 9-1-1 center technology, a strong IT and networking background, and working knowledge of audio streaming, SIP, or other voice integration protocols. You’ll play a critical role in the deployment and ongoing reliability of AI on-sitel systems used every day by public safety professionals.

Key Responsibilities

• Install, configure, and maintain integrations between customer telephony/audio, CAD systems and GovWorx applications.

• Work directly with PSAP/ECC technical staff, vendors, and system administrators to ensure installations, proper connectivity and data flow.

• Troubleshoot audio connections and network issues, including SIP and other streaming protocols.

• Assist with setup and configuration of hardware devices used for audio or data ingestion.

• Collaborate closely with the GovWorx implementation and support teams to ensure smooth deployments and excellent customer experiences.

• Participate in an on-call rotation for after-hours, weekend, and holiday support as needed.

• Travel to customer sites (up to 20%) for system installations, testing, and troubleshooting.

Required Qualifications

• U.S. citizen or authorized to work in the United States.

• Must pass FBI CJIS fingerprint and criminal background check at national and individual state levels.

• Minimum 2 years of experience in IT, telecommunications, or systems engineering.

• Familiarity with public safety and 9-1-1 center environments and terminology.

• Strong knowledge of audio streaming protocols and telephony integration (VoIP, SIP, RTP, PBX systems).

• Proficient in Windows and/or Linux server environments, networking, and system configuration.

• Excellent communication and customer service skills; able to work independently in high-pressure situations.

• Willingness to travel up to 20% and participate in after-hours on-call rotation.
  

Preferred Qualifications

• Experience with logging recorders

• Familiarity with CAD, radio, or 911 telephony systems.

• Prior experience with SaaS or cloud-based solutions.

Why Join GovWorx

At GovWorx, we believe in putting all responders first. You’ll be part of a team that’s redefining how technology supports public safety, combining AI innovation with human expertise to strengthen the people behind every emergency response.

IT Security Analyst

Location: Remote - U.S. Only (or Hybrid in Denver, CO)
Type: Full-Time
Clearance: Must pass FBI fingerprint and background check in multiple states

About GovWorx

GovWorx is helping public safety rise to today's greatest challenge: the loss of experience. Our AI-powered platform, CommsCoach, supports 9-1-1 and emergency communications centers across the country by automating quality assurance, training, and real-time call evaluation—allowing agencies to strengthen their teams and better serve their communities. or the one you already have.

Position Overview

We're looking for an experienced IT Security Analyst to help build and improve the next generation of AI systems used by public safety agencies across the country. This role sits at the intersection of IT Security, SaaS Application Security, and Security Compliance.

You'll own the evaluation and continuous improvement of production security systems, developing automated pipelines for things like security scans and penetration testing, responding to security questionnaires and RFPs, and managing our compliance frameworks (SOC2 Type 2, NIST, CJIS, etc.). You'll work closely with IT, sales, engineers, and product managers to ensure our systems remain secure, reliable, and trustworthy in real-world public safety environments.

Key Responsibilities

• Mange and conduct penetration testing on a regular schedule.

• Select, implement, and manage antivirus scanning.

• Select, implement, and monitor SIEM tooling.

• Assess existing and future software systems for security posture and compliance.

• Manage and conduct training programs for role specific security needs (e.g. engineers, general staff, etc.).

• Assess existing Business Continuity and Disaster Recovery plans and implement continuous improvements.

• Manage and conduct compliance operations to maintain current compliance frameworks and acquire additional certifications as needed.

• Respond to security questionnaires and RFPs.

Qualifications

Must-Haves

• Must have US citizenship and pass FBI fingerprint and background check in multiple states.

• 5+ years of experience in security analysis / operations.

• Experience managing a compliance process including at least SOC2 / NIST / ISO.

• Experience evaluating the security of third-party systems and services / new vendors.

• Experience evaluating security concerns unique to AI systems.

• Experience using AI in personal and / or business workflows.

• Clearance: Must pass FBI fingerprint and background check in multiple states

Nice to Have

• Basic software development experience.

• Criminal Justice Background.

• Public Sector, Government, or Public Safety experience.

Why Join GovWorx?

• Help build AI systems that directly support first responders and emergency communications professionals

• Own AI quality, evaluation, and continuous improvement for production applications

• Work on cutting-edge LLM technologies and help shape the future of Responsible AI

• Collaborate with a high-performing team across AI, engineering, product, and data science

• Solve technically challenging problems with real-world impact on public safety

• Influence AI strategy and evaluation practices across a growing technology company

IT Specialist

Location: Hybrid (Denver, CO)

Type: Full-Time

Clearance: Must pass FBI fingerprint and background check in multiple states

Overview

We are seeking an IT Specialist to own GovWorx's day-to-day IT infrastructure and operations. This is a hands-on individual contributor role responsible for endpoint management, IT systems administration, and employee technology support as GovWorx scales.

The ideal candidate is comfortable owning infrastructure end-to-end, from device provisioning to platform administration, and enjoys solving problems in an environment with limited existing documentation. You will work alongside others security resources on shared systems (e.g., device compliance enforcement, identity provisioning) without owning security architecture or incident response.

Experience in regulated or compliance-driven environments is a plus. You will play a supporting role in maintaining the reliability and security hygiene of systems that public safety professionals depend on every day.

Key Responsibilities

• Own hardware and software lifecycle management: procurement, deployment, inventory, and secure decommissioning.

• Administer endpoint management platforms (Jamf for macOS, Intune for Windows): configuration profiles, provisioning, patching, and compliance enforcement, in coordination with security-defined baselines.

• Execute day-to-day identity lifecycle tasks, such as user provisioning/deprovisioning, group and license management, within the IAM framework (Okta) per policy.

• Maintain and optimize core SaaS, collaboration, and productivity platforms (email, file storage, communication tools) for reliability and scalability.

• Serve as the primary point of contact for employee IT support and troubleshooting; triage and resolve hardware, software, and access issues.

• Maintain and regularly test backup, continuity, and disaster recovery processes for core IT systems.

• Maintain system diagrams, runbooks, SOPs, and internal knowledge articles for IT operations.

• Manage relationships and renewals with IT vendors and SaaS providers; track licensing and spend.

• Support new-hire onboarding and offboarding logistics: equipment setup, account provisioning, and access removal.

• Maintain inventory of SaaS applications and internal software; flag and escalate shadow IT or unmanaged tools for remediation per policy.

• Assist with evidence collection and documentation for compliance audits when requested, without owning the compliance program.

• Evaluate internal software requests, renewals, and usage patterns to ensure cost-effective utilization, eliminate duplicative tools, and promote standardized platforms where appropriate.

Required Qualifications

• 3+ years of experience in IT support, systems administration, or infrastructure engineering.

• Hands-on experience with endpoint management tools (Jamf, Intune, or equivalent MDM platforms).

• Working familiarity with identity/SSO platforms (Okta or equivalent) from a day-to-day administration standpoint (not architecture).

• Experience administering core SaaS and collaboration platforms (Google Workspace, Microsoft 365, Slack, or similar).

• Comfortable working with limited documentation; strong troubleshooting and independent problem-solving skills.

• Ability to write basic scripts or automation (Python, PowerShell, Bash, or equivalent) for operational efficiency.

• Strong written and verbal communication; able to support non-technical employees effectively.

• U.S. citizen or authorized to work in the United States.

• Must pass FBI fingerprint and background check in multiple states

Preferred Qualifications

• Familiarity with cloud environments (AWS, GCP, or Azure).

• Experience supporting a hybrid Mac/Windows fleet.

• Background in regulated or compliance-driven environments (public sector, healthcare, fintech, or similar).

• Prior experience in a small or scaling company where IT wears multiple hats.

• Associate or bachelor’s degree in a technical field, or equivalent experience.

• Security related certifications are a plus.

About GovWorx

GovWorx is helping public safety rise to today's greatest challenge: the loss of experience. Our AI-powered platform, CommsCoach, supports 9-1-1 and emergency communications centers across the country by automating quality assurance, training, and real-time call evaluation—allowing agencies to strengthen their teams and better serve their communities.

Account Executive

Location: Remote (U.S.-based)

Type: Full-Time

This posting is for future opportunities. We are seeking qualified candidates for roles that may open in the coming months. Applications will be reviewed on a rolling basis and candidates may be contacted when a role opens.

Overview

GovWorx is seeking a mission-oriented Account Executive to join our fast-growing sales team. With a rapidly expanding customer base and one of the strongest pipelines in public safety technology, this is an opportunity to make a measurable impact while building a rewarding, uncapped career.

Each Account Executive will own their territory and be responsible for developing new relationships with 9-1-1 communication centers, law enforcement agencies, and local government partners.

This is a full-cycle role for experienced public safety software professionals who thrive in dynamic, high-growth environments. You’ll have full autonomy to manage your territory, deliver product demonstrations, and close deals — with no cap on commission and direct access to GovWorx’s founders and product team to support your success and your customers’ outcomes.

Key Responsibilities

Territory Ownership & Prospecting:
Own your region and actively identify, research, and engage prospective customers. Build relationships with decision-makers at 9-1-1 centers and public safety agencies through outreach, meaningful conversations, and value-based selling.

Demonstrate the Power of CommsCoach:
Deliver live, high-impact demonstrations of CommsCoach, GovWorx’s flagship AI-powered solution for 9-1=1 quality assurance, training, hiring and performance improvement. Confidently highlight its features, analytics, and automation capabilities while connecting them to real-world challenges faced by communication centers.

Consultative Sales & Solution Alignment:
Lead thoughtful discovery sessions to understand each agency’s workflows, pain points, and objectives. Present tailored GovWorx solutions that help them elevate performance, strengthen retention, and modernize training operations.

Pipeline & Forecast Management:
Manage your deals from first contact to close. Maintain accurate pipeline data, forecasts, and follow-ups using HubSpot CRM to ensure consistent progress and visibility.

Direct Collaboration with Founders & Product:
Partner closely with the GovWorx founders and product leaders to shape opportunities, influence roadmap discussions, and deliver best-fit solutions to customers. You’ll have direct access to the people building the technology — enabling rapid response, customization, and continuous improvement.

Contracting & Negotiation:
Lead all aspects of quote creation, pricing, and negotiation. Navigate government procurement and procurement processes with professionalism, precision, and a commitment to integrity.

Customer Success Advocacy:
Work hand-in-hand with the Customer Success team to ensure a seamless handoff after closing. Stay engaged with your customers to ensure ongoing satisfaction and foster long-term partnerships for add-on sales that you will own as well.

Qualifications

• 2+ years of experience selling software to public safety agencies or state and local governments (911, CAD, RMS, QA/QI, or similar).

• A proven track record of exceeding annual sales quotas and driving meaningful results.

• Strong presentation and storytelling skills — comfortable leading engaging product demos and conversations with technical and operational audiences alike.

• Familiarity with 911 center operations, public safety procurement, and government buying cycles.

• Excellent business acumen, problem-solving ability, and organizational discipline.

• Experience with HubSpot CRM or equivalent platforms.

• A self-starter mindset with exceptional follow-through and accountability.

• Willingness to travel up to 25% for conferences, customer visits, and regional meetings.

What Success Looks Like

• You consistently exceed revenue goals and expand GovWorx’s footprint within your region.

• You confidently demonstrate and articulate the value of CommsCoach to public safety leaders nationwide.

• Customers view you as a trusted advisor who helps them modernize and strengthen their organizations.

• Your success contributes to a mission that directly improves the daily lives of 911 professionals and the communities they serve.

Why GovWorx

• Uncapped commission structure – your success drives your income.

• A fast-growing national pipeline with strong momentum and established brand trust in public safety.

• Direct access to company leadership – work alongside the founders and product team to influence deals and deliver impact.

• Competitive base salary, comprehensive benefits, and an entrepreneurial culture built on transparency, collaboration, and respect for public safety professionals.

System Operations Engineer

Location: Remote (U.S.-based, U.S. Citizens Only)
Type: Full-Time

Clearence: Must pass FBI fingerprint and background check in multiple states

About GovWorx

GovWorx is a mission-driven technology company dedicated to supporting public safety agencies—including 911 Emergency Communications Centers, law enforcement, and fire/EMS departments—through responsible AI solutions. Our platforms, such as CommsCoach, BluAssist, and MedAssist, leverage operational data to enhance training, quality assurance, and performance evaluation, aiming to improve staffing, morale, and efficiency across public safety sectors.

Overview

As an System Operations Engineer at GovWorx, you will be responsible for working with our small but effective Operations Team. We are looking for someone that can help us evolve our current DevOps and Production Operations practices so that they exceed industry standards for Software as a Service systems. Given the mission critical role our software plays in our customer’s environments, we need to continuously monitor and improve our ability to deliver, monitor, and respond to alerts.

Note: This role is open exclusively to U.S. citizens due to the sensitive nature of the data and regulatory compliance requirements.

Key Responsibilities

• Operations Process:

  • Produce clear diagrams, documentation, and implementation plans for our operational systems / processes.

  • Follow company architectural guidelines and industry best practices when developing operations frameworks / systems.

• Automation:

  • Ability to automation that can build and deliver software artifacts.

  • Ability to write Infrastructure as Code to support our environment.

  • Ability to develop monitors, alerts, and on-call solutions to ensure we are responsive to customer issues.

• Collaboration and Support:

  • Work closely with cross-functional teams, including support and customer success.

  • Providing consistent and meaningful progress and performance updates to senior management and the Executive Leadership Team.

Qualifications

• U.S. Citizenship required.

• Bachelor’s degree in Information Technology, Computer Science, or a related field.

• Minimum of 5 years of experience as an individual contributor working in DevOps/Cloud Operations, preferably within SaaS or technology-driven organizations.

• Experience writing Infrastructure as Code using tools such as Terraform, Cloud Formation Templates, CDK, etc.

• Experience with Relational Databases such as MySQL, Postgres, etc.

• Alternative datastores such as OpenSearch, Redshift, etc. are a major plus.

• Strong understanding of web development frameworks and architectures.

• Strong understanding of containerization; Kubernetes a plus.

• Strong understanding of Amazon Web Services; Amazon GovCloud a plus.

• Excellent problem-solving skills and the ability to work independently in a remote environment.

• Strong communication and interpersonal skills, with the ability to collaborate effectively across teams.

• Must pass FBI fingerprint and background check in multiple states

Preferred Qualifications

• Experience with CJIS compliance is highly preferred.

• Background in public safety, emergency communications, or related fields.

• Familiarity with AI-driven platforms and their security considerations.

Why Join GovWorx?

At GovWorx, you'll be part of a team committed to making a meaningful impact on public safety through innovative technology solutions. We offer a collaborative, remote-friendly work environment where your contributions will directly influence the safety and efficiency of first responders nationwide.

If you're interested in this opportunity or know someone who would be a great fit, please reach out to us. We're excited to find a dedicated professional to lead our IT and security initiatives as we continue to grow and support our public safety partners.

Staff Software Engineer

Location: Remote (U.S.-based, U.S. Citizens Only)
Type: Full-Time

Clearence: Must pass FBI fingerprint and background check in multiple states

About GovWorx

GovWorx is a mission-driven technology company dedicated to supporting public safety agencies—including 911 Emergency Communications Centers, law enforcement, and fire/EMS departments—through responsible AI solutions. Our platforms, such as CommsCoach, BluAssist, and MedAssist, leverage operational data to enhance training, quality assurance, and performance evaluation, aiming to improve staffing, morale, and efficiency across public safety sectors.

Position Overview

As a Staff Software Engineer at GovWorx, you will be responsible for leading a team through the design, planning, and implementation phases of our Software Development Lifecycle. This includes driving software design and architecture for the team’s projects, being hands-on with the development work, and providing peer review and guidance for the other engineers on the team. You will be expected to be self-driven and adhere to our quality, security, and architecture standards.

Note: This role is open exclusively to U.S. citizens due to the sensitive nature of the data and regulatory compliance requirements.

Key Responsibilities

• Team Management:

  • Ensure efficient team operations including standups, retrospectives, and other ceremonies.

  • Peer review and adherence to company development processes and standards.

  • Participate in hiring and team member performance evaluations/coaching.

• Software Design & Architecture:

  • Produce clear architectural diagrams, documentation, and implementation plans.

  • Follow company architectural guidelines and industry best practices whether developing software for distribution as Software as a Service or on-premises.

• Software Development:

  • Ability to write code across the entire stack; front-end, backend, and database.

  • Ability to write meaningful automated tests including Unit Tests, integration tests, and functional automation (e.g. Selenium, Playwright, etc).

• Collaboration and Support:

  • Work closely with cross-functional teams, including engineering and customer success.

Qualifications

• U.S. Citizenship required.

• Bachelor’s degree in Information Technology, Computer Science, or a related field.

• Minimum of 5 years of experience as an individual contributor working in software development, preferably within SaaS or technology-driven organizations.

• Minimum of 2 years leading software development teams.

• Expertise in .NET and/or Java (Spring Boot experience a major plus).

• Experience with React, Angular, or other modern javascript frameworks.

• Experience writing and documenting public & private APIs.

• Experience with Amazon Web Services and Infrastructure as Code.

• Experience with Relational Databases such as MySQL, Postgres, etc.

• Alternative datastores such as OpenSearch, Redshift, etc. are a major plus.

• Strong understanding of web development frameworks and architectures.

• Strong understanding of VOIP/Telephony including protocols like SIP, SDP, SIPREC, RTP, etc.

• Understanding of handling and manipulating audio streams/codecs.

• Excellent problem-solving skills and the ability to work independently in a remote environment.

• Strong communication and interpersonal skills, with the ability to collaborate effectively across teams.

• Must pass FBI fingerprint and background check in multiple states

Preferred Qualifications

• Experience with CJIS compliance is highly preferred.

• Background in public safety, emergency communications, or related fields.

• Familiarity with AI-driven platforms and their security considerations.

Why Join GovWorx?

At GovWorx, you'll be part of a team committed to making a meaningful impact on public safety through innovative technology solutions. We offer a collaborative, remote-friendly work environment where your contributions will directly influence the safety and efficiency of first responders nationwide.

If you're interested in this opportunity or know someone who would be a great fit, please reach out to us. We're excited to find a dedicated professional to lead our IT and security initiatives as we continue to grow and support our public safety partners.

Fullstack Engineer

Location: Remote (U.S.-based, U.S. Citizens Only)
Type: Full-Time

Clearance: Must pass FBI fingerprint and background check in multiple states

About GovWorx

GovWorx is a mission-driven technology company dedicated to supporting public safety agencies—including 911 Emergency Communications Centers, law enforcement, and fire/EMS departments—through responsible AI solutions. Our platforms, such as CommsCoach, BluAssist, and MedAssist, leverage operational data to enhance training, quality assurance, and performance evaluation, aiming to improve staffing, morale, and efficiency across public safety sectors.

Position Overview

As a Software Engineer at GovWorx, you will be contributing on a team through the design, planning, and implementation phases of our Software Development Lifecycle. This includes participating in software design and architecture for the team’s projects, directly contributing to the development work, and providing peer review and guidance for the other engineers on the team. You will be expected to be self-driven and adhere to our quality, security, and architecture standards.

Note: This role is open exclusively to U.S. citizens due to the sensitive nature of the data and regulatory compliance requirements.

Key Responsibilities

• Software Design & Architecture:

  • Produce clear architectural diagrams, documentation, and implementation plans.

  • Follow company architectural guidelines and industry best practices whether developing software for distribution as Software as a Service or on-premises.

• Software Development:

  • Ability to write code across the entire stack; front-end, backend, and database.

  • Ability to write meaningful automated tests including Unit Tests, integration tests, and functional automation (e.g. Selenium, Playwright, etc).

• Collaboration and Support:

  • Work closely with cross-functional teams, including engineering and customer success.

Qualifications

• U.S. Citizenship required.

• Bachelor’s degree in Information Technology, Computer Science, or a related field.

• Minimum of 5 years of experience as an individual contributor working in software development, preferably within SaaS or technology-driven organizations.

• Expertise in .NET and/or Java (Spring Boot experience a major plus).

• Experience with React, Angular, or other modern javascript frameworks.

• Experience writing and documenting public & private APIs.

• Experience with Amazon Web Services and Infrastructure as Code.

• Experience with Relational Databases such as MySQL, Postgres, etc.

• Alternative datastores such as OpenSearch, Redshift, etc. are a major plus.

• Strong understanding of web development frameworks and architectures.

• Excellent problem-solving skills and the ability to work independently in a remote environment.

• Strong communication and interpersonal skills, with the ability to collaborate effectively across teams.

• Must pass FBI fingerprint and background check in multiple states

Preferred Qualifications

• Experience with CJIS compliance is highly preferred.

• Background in public safety, emergency communications, or related fields.

• Familiarity with AI-driven platforms and their security considerations.

Why Join GovWorx?

At GovWorx, you'll be part of a team committed to making a meaningful impact on public safety through innovative technology solutions. We offer a collaborative, remote-friendly work environment where your contributions will directly influence the safety and efficiency of first responders nationwide.

If you're interested in this opportunity or know someone who would be a great fit, please reach out to us. We're excited to find a dedicated professional to lead our IT and security initiatives as we continue to grow and support our public safety partners.