Page 1
Loading more openings…
You've reached the end of the list.
Manager, Strategic Customer Experience
HappyCo · United States
Pay
Not listed
Setting
On-site
HappyCo is a company where people can grow their careers and work with like minded people, with no egos or politics. HappyCo is values driven and offers a flexible, supportive culture. Join HappyCo and Make Work Happy ! The Position The Manager, Strategic Customer Experience leads a team of full-cycle, AI-augmented CXMs serving HappyCo's strategic growth accounts. This is where scale meets high-touch: your team owns the complete customer journey while leveraging automation and AI to extend their reach. You are accountable for building a repeatable, high-performing motion that protects retention and drives expansion across a fast-growing segment. Responsibilities Lead, coach, and develop a team of Strategic CXMs owning full-lifecycle, single-owner books. Own team performance against retention, expansion, satisfaction, and time-to-launch goals for the strategic segment. Champion AI-augmented engagement — adoption nudges, lifecycle comms, and automated plays — to scale high-quality touch across larger books. Partner with Sales on expansion and whitespace planning and with Product on roadmap alignment. Run proactive, CTA-driven risk management and keep books balanced to capacity as the segment scales. Help stand up and mature the strategic motion ahead of planned team growth in FY27. This Role Is for You If You're proactive and not afraid to jump in and take ownership of escalations. You're creative with AI and consistently build AI-forward ideas to optimize how your team operates. You bring tenured experience coaching and developing individual contributors. You own your KPIs and team strategy — and can clearly explain both. You bring solutions, not problems, to leadership. Keys to Optimum Happiness at HappyCo Thrives in ambiguity and proactively builds clarity Focuses on long-term impact over quick wins Enables others through systems, not mandates Leverages technology and AI to empower people and simplify complexity Embraces the challenges and rewards of growing in a scaleup environment What We Think You Need to be Successful (Required) 5+ years in Customer Success, Professional Services, or Account Management in B2B SaaS environment. 2+ years leading customer-facing teams, ideally in a scaling or high-growth environment. Demonstrated, real-world application of AI in business workflows Fluency with AI and automation in customer engagement , and a track record of building repeatable motions other people can run. Strong operational skills: forecasting, capacity planning, health scores, and risk management. High technical acumen — you can hold a credible conversation about product, configuration, and integrations. Proven experience overseeing complex implementations and enforcing project delivery timelines. A collaborative, execution-oriented leadership style that balances developing people with delivering business results. Strongly Preferred PropTech or multifamily experience Experience with customer success platforms (e.g., Gainsight) Hands-on experience with AI tools: LLMs integrated into workflows, no-code automation, data enrichment pipelines About HappyCo Founded in 2011, HappyCo ( happy.co ) builds mobile and cloud solutions to enable real-time property data. Our flagship product suite 'Happy Property’ has more than 5 million units on its platform. We’re everyday people with a shared purpose — improving the lives of others. Our team is made up of thinkers, talkers, planners, makers, builders, and everything in between. Together, we’re turning our passions into happier communities! When customers use our software, their communities get stronger. Our tools empower everyone in multifamily property management to improve their operations and maximize returns, which means they’re building better experiences for their residents. Learn more about our Product Vision here! Our HappyCo Culture HappyCo strives to build better communities. So naturally, we are dedicated to making our own community an enjoyable place that allows us to do our best work. We’re devoted to building an inclusive, supportive culture that empowers each HappyCo’er to succeed and grow. To learn more about our culture, check out our careers page ! We Offer: - Work from anywhere supported by a flexible company culture - Opportunity to work for one of the fastest-growing technology companies in the PropTech industry - Unlimited vacation time - Generous paid parental leave - Competitive and equitable pay - Monthly stipends to support Wellness and Home Office expenses Find out more about our US Employee Benefits here! We believe in supporting people to do their best work and thrive, and building a diverse, equitable, and inclusive company is core to our mission. Our goal is to ensure that HappyCo upholds an inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company. We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, citizenship, socioeconomic status, disability, and veteran status. HappyCo is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. A note to Recruitment Agencies: Please don’t reach out to us about our roles -- we’ve got it covered. We don’t accept unsolicited agency resumes, and HappyCo is not responsible for any fees related to unsolicited resumes. A note on hiring scams: All legitimate communication from HappyCo about this role — including interview scheduling, offer letters, and any request for personal information — will come from an @ happy.co email address. We will never conduct interviews over chat-only platforms (e.g., Telegram, WhatsApp, Skype) or ask you to pay for equipment, training, or background checks. If you receive an offer or interview request from any other domain, please don’t respond, and report it to us at recruitingscam@happy.co
Listed by HappyCo for a position based in the United States. Employers on this board attest they are hiring domestically.
Brand Designer (USA)
HappyCo · United States
Pay
Not listed
Setting
On-site
HappyCo is a company where people can grow their careers and work with like minded people, with no egos or politics. HappyCo is values driven and offers a flexible, supportive culture. Join HappyCo and Make Work Happy ! The Position HappyCo's Brand Design team is a small, specialist group working across campaigns, web, events, sales storytelling, and motion. We sit close to Marketing, service most of the organization, and operate with the standards and ownership mindset of an in-house studio. Our next Brand Designer is part craftsperson, part builder: someone with a strong creative point of view who can take work from concept to shipped without waiting for someone else to carry it across the line. Think brand engineer: someone who moves from concept to shipped under their own steam, and brings enough creative conviction to make the journey worth it. Brand design, web, and motion are particularly relevant backgrounds, and agency designers looking to take on more end-to-end ownership will feel at home here. AI is part of how we work, and we'd love someone who's already found their own rhythm with it — enough time in the tools to have a genuine point of view, and the craft and curiosity to push them somewhere interesting. What You'll Do Create brand and campaign assets across digital, print, social, events, and motion, from concept to final output, with ownership of quality at every stage. Design for web and follow it through to production, whether working in a no-code environment, using Claude Code, or collaborating directly in a front-end context. Contribute to video and motion work including brand animation, product storytelling, event content, and kinetic identity. Build brand templates, component libraries, and self-serve tools that allow the wider organization to produce quality work independently. Build and iterate on AI-assisted brand workflows that connect brand intelligence to the tools and channels Marketing, Sales, and the wider org depend on. Audit and resolve brand inconsistencies across channels and self-serve materials. Write brand guidance that explains the thinking behind decisions, not just the rules, so people can make good calls in situations the guidelines don't anticipate. Work with Marketing, Sales, and Product as a creative partner, engaging early in briefs and bringing brand perspective into the process from the start. Measure and analyze the successes and failures of your work, and iterate on what you learn. You don't ship and move on — each project sharpens your judgment and makes the next one stronger. What We Think You Need to be Successful 3 to 6 years of brand design experience, with a portfolio demonstrating range, craft, and a clear creative point of view across real shipped work. Strong visual fundamentals in typography, layout, color, and composition, or motion fundamentals if that is your primary background. Agency background with a desire to take on more end-to-end ownership than client work typically affords. Experience in motion design, brand animation, or product storytelling. No-code or low-code build experience, particularly in a brand or marketing context. Experience building brand enablement resources — templates, guides, or self-serve tools — that non-designers actually use. A considered, experience-based view on AI in creative work: where it helps, where it falls short, and how you calibrate between the two. An ownership instinct: you see work through, and handoff is the exception, not the default. Strongly valued: Hands-on experience with AI build tools such as Claude Code, Codex, Lovable, or Figma Make, producing real output rather than just exploring the interfaces. Demonstrable front-end web capability: you've taken design work live using no-code, low-code, or AI-assisted build tools. Comfort working across timezones with teammates in Australia and North America. Brand or campaign design experience in a SaaS or B2B technology context. Keys to Optimum Happiness at HappyCo Brings genuine craft and creative conviction to everything they make. Builds for scale, not just the brief in front of them. Enables others through systems and tools, not one-to-one service. Uses AI actively and critically — to extend capability, not replace judgment. Measures the impact of their work and iterates on what they learn. Thrives in a small, high-trust team where ownership is real and the remit is broad. About HappyCo Founded in 2011, HappyCo ( happy.co ) builds mobile and cloud solutions to enable real-time property data. Our flagship product suite 'Happy Property’ has more than 5 million units on its platform. We’re everyday people with a shared purpose — improving the lives of others. Our team is made up of thinkers, talkers, planners, makers, builders, and everything in between. Together, we’re turning our passions into happier communities! When customers use our software, their communities get stronger. Our tools empower everyone in multifamily property management to improve their operations and maximize returns, which means they’re building better experiences for their residents. Learn more about our Product Vision here! Our HappyCo Culture HappyCo strives to build better communities. So naturally, we are dedicated to making our own community an enjoyable place that allows us to do our best work. We’re devoted to building an inclusive, supportive culture that empowers each HappyCo’er to succeed and grow. To learn more about our culture, check out our careers page ! We Offer: - Work from anywhere supported by a flexible company culture - Opportunity to work for one of the fastest-growing technology companies in the PropTech industry - Unlimited vacation time - Generous paid parental leave - Competitive and equitable pay - Monthly stipends to support Wellness and Home Office expenses Find out more about our US Employee Benefits here! We believe in supporting people to do their best work and thrive, and building a diverse, equitable, and inclusive company is core to our mission. Our goal is to ensure that HappyCo upholds an inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company. We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, citizenship, socioeconomic status, disability, and veteran status. HappyCo is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. A note to Recruitment Agencies: Please don’t reach out to us about our roles -- we’ve got it covered. We don’t accept unsolicited agency resumes, and HappyCo is not responsible for any fees related to unsolicited resumes. A note on hiring scams: All legitimate communication from HappyCo about this role — including interview scheduling, offer letters, and any request for personal information — will come from an @ happy.co email address. We will never conduct interviews over chat-only platforms (e.g., Telegram, WhatsApp, Skype) or ask you to pay for equipment, training, or background checks. If you receive an offer or interview request from any other domain, please don’t respond, and report it to us at recruitingscam@happy.co
Listed by HappyCo for a position based in the United States. Employers on this board attest they are hiring domestically.
SMB Account Executive
HappyCo · United States
Pay
$40k–80k
Setting
On-site
HappyCo is a company where people can grow their careers and work with like minded people, with no egos or politics. HappyCo is values driven and offers a flexible, supportive culture. Join HappyCo and Make Work Happy ! We’re looking for a driven, coachable, and resourceful SMB Account Executive to help scale HappyCo’s growth in the multifamily and property maintenance tech space . This role is ideal for a seller who enjoys owning a territory end-to-end— from pipeline generation to close to long-term account growth . If you’re excited about solving real operational problems for multifamily operators, thrive in fast-paced environments, and want meaningful ownership over outcomes—not just deals—you’ll feel right at home. This is not a role for order-takers. We’re looking for someone who builds pipeline proactively, leads with curiosity in discovery, moves with urgency, and can close multi-stakeholder, value-based SaaS deals , then expand those accounts over time. If you're confident navigating C-suite conversations, fluent in selling SaaS platforms, and excited about AI, automation, and modernizing property operations—we should talk. This position will cover the Mid-West Region of the United States and we are considering candidates in that geography only. What You'll Do Own and grow a territory of Regional PMC accounts Manage the full sales cycle—from self-sourced and inbound discovery through close Lead strong discovery conversations that uncover operational, financial, and workflow pain Consistently generate pipeline through outbound prospecting, events & referrals Close $40K–$80K+ ACV deals , often involving multiple products and decision-makers Manage a full-funnel process using HappyCo’s Sales Playbook and data-driven storytelling Identify and execute upsell and cross-sell opportunities within existing Regional accounts Forecast accurately & manage deal progression using Salesforce, Gong, Notion etc. Represent HappyCo at industry events, field meetings, and regional trade shows Champion modern, AI-driven workflows that improve how multifamily teams operate What Sets You up for Success 2+ years of full-cycle SaaS sales experience , preferably in proptech, real estate, or operational software Proven ability to self-generate pipeline in a territory-based role Strong command of sales process—you can map stakeholders, align timelines, and drive decisions Track record of closing $40K–$80K+ ACV deals with meaningful deal complexity You’ve sold to technical, operational, or C-level buyers and know how to simplify complexity High sense of ownership—you treat your territory like a business Passionate belief in the HappyCo core values with unwavering commitment to quality and success Ability to travel - up to 30 - 40% - for field selling, industry events, and customer meetings You’re comfortable evolving quickly—our market moves fast, and so do we Bonus if You Have Experience selling into multifamily or property management companies Deep understanding of multifamily maintenance workflows (inspections, make-readies etc) Track record selling solutions that improve operational efficiency, NOI, or resident experience Training in a Sales Methodology (Winning By Design, Sandler, SPIN etc) Why Join Us? Real ownership: You own your territory from first meeting through expansion Meaningful impact: Help operators reduce costs, increase visibility, and scale smarter Big vision: We’re modernizing a lagging industry with smart, AI-powered tools Sales-forward culture: We value process, growth, and performance Visibility & influence: Work closely with leadership, product, & marketing to shape GTM Growth opportunity: Competitive comp, real opportunity to grow, and a supportive remote team #LI-Remote About HappyCo Founded in 2011, HappyCo ( happy.co ) builds mobile and cloud solutions to enable real-time property data. Our flagship product suite 'Happy Property’ has more than 5 million units on its platform. We’re everyday people with a shared purpose — improving the lives of others. Our team is made up of thinkers, talkers, planners, makers, builders, and everything in between. Together, we’re turning our passions into happier communities! When customers use our software, their communities get stronger. Our tools empower everyone in multifamily property management to improve their operations and maximize returns, which means they’re building better experiences for their residents. Learn more about our Product Vision here! Our HappyCo Culture HappyCo strives to build better communities. So naturally, we are dedicated to making our own community an enjoyable place that allows us to do our best work. We’re devoted to building an inclusive, supportive culture that empowers each HappyCo’er to succeed and grow. To learn more about our culture, check out our careers page ! We Offer: - Work from anywhere supported by a flexible company culture - Opportunity to work for one of the fastest-growing technology companies in the PropTech industry - Unlimited vacation time - Generous paid parental leave - Competitive and equitable pay - Monthly stipends to support Wellness and Home Office expenses Find out more about our US Employee Benefits here! We believe in supporting people to do their best work and thrive, and building a diverse, equitable, and inclusive company is core to our mission. Our goal is to ensure that HappyCo upholds an inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company. We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, citizenship, socioeconomic status, disability, and veteran status. HappyCo is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. A note to Recruitment Agencies: Please don’t reach out to us about our roles -- we’ve got it covered. We don’t accept unsolicited agency resumes, and HappyCo is not responsible for any fees related to unsolicited resumes. A note on hiring scams: All legitimate communication from HappyCo about this role — including interview scheduling, offer letters, and any request for personal information — will come from an @ happy.co email address. We will never conduct interviews over chat-only platforms (e.g., Telegram, WhatsApp, Skype) or ask you to pay for equipment, training, or background checks. If you receive an offer or interview request from any other domain, please don’t respond, and report it to us at recruitingscam@happy.co
Listed by HappyCo for a position based in the United States. Employers on this board attest they are hiring domestically.
Mid-Market Account Executive
HappyCo · United States
Pay
Not listed
Setting
On-site
HappyCo is a company where people can grow their careers and work with like minded people, with no egos or politics. HappyCo is values driven and offers a flexible, supportive culture. Join HappyCo and Make Work Happy!
We’re looking for a driven, coachable, and resourceful Mid-Market Account Executive to help scale our growth in the multifamily and property maintenance tech space. If you're fired up about solving real operational problems for apartment operators—and thrive in fast-moving environments where results matter—you’ll feel right at home here. This isn’t a role for status-quo sellers. We want someone who leads with curiosity, moves with urgency, and knows how to close complex deals with multiple stakeholders. If you're confident navigating C-suite conversations, fluent in selling SaaS platforms, and excited about AI, automation, and modernizing property operations—we should talk.
\n
- Own and grow a territory of mid-market to larger PMC accounts
- Lead discovery, demo, and proposal cycles with operators, asset managers, and tech buyers
- Manage a full-funnel process using HappyCo’s Sales Playbook and data-driven storytelling
- Build pipeline through proactive prospecting, field events, and channel referrals
- Partner with Sales Engineers and Marketing to deliver value-based selling motions
- Use CRM tools (Salesforce, Gong, HubSpot, etc.) to forecast, track, and iterate
- Drive adoption of AI-first tools and workflows that change how multifamily teams work
- 3–5+ years of full-cycle SaaS sales experience, ideally in real estate, property management, or facilities software
- Strong sales process—you can map stakeholders, align timelines, and close confidently
- Experience closing $80K–$150K+ deals with multi-product solutions
- You’ve sold to technical, operational, or C-level buyers and know how to simplify complexity
- Passionate belief in the HappyCo core values with unwavering commitment to quality and success
- Ability to travel - up to 30 - 50% - for client meetings and industry trade shows/ events
- You’re energized by hunting, self-generating leads, and operating with a sense of urgency
- You’re comfortable evolving quickly—our market moves fast, and so do we
- Familiarity with multifamily SaaS and building operations
- Deep understanding of multifamily maintenance workflows (inspections, make-ready, work orders)
- Track record selling platforms that improve operational efficiency, NOI, or resident experience
- Real impact: You’ll help operators cut costs, improve service, and scale smarter
- Big vision: We’re modernizing a lagging industry with smart, AI-powered tools
- Sales-forward culture: We value process, growth, and performance
- Leadership access: Work closely with execs, product, and marketing to shape go-to-market
- Rewards: Competitive comp, real opportunity to grow, and a supportive remote team
#LI-Remote
About HappyCo
Founded in 2011, HappyCo (happy.co) builds mobile and cloud solutions to enable real-time property data. Our flagship product suite 'Happy Property’ has more than 5 million units on its platform.
We’re everyday people with a shared purpose — improving the lives of others. Our team is made up of thinkers, talkers, planners, makers, builders and everything in between. Together, we’re turning our passions into happier communities!
When customers use our software, their communities get stronger. Our tools empower everyone in multifamily property management to improve their operations and maximize returns, which means they’re building better experiences for their residents. Learn more about our Product Vision here!
Our HappyCo Culture & Values
HappyCo strives to build better communities. So naturally, we are dedicated to making our own community an enjoyable place that lets us do our best work. We’re devoted to building an inclusive, supportive culture that empowers each HappyCo’er to succeed and grow. To learn more about our culture, check out our Glassdoor page and our careers page!
HappyCo’s culture is driven by our core values of Make Happiness, Better Together, Get Good Sh*t Done, Customer Obsessed and Kaizen - sounds great, right, but what does this mean for you?
We believe in supporting people to do their best work and thrive, and building a diverse, equitable, and inclusive company is core to our mission. Our goal is to ensure that HappyCo upholds an inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company. We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, citizenship, socioeconomic status, disability, and veteran status. HappyCo is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.
A note to Recruitment Agencies: Please don’t reach out to us about our roles -- we’ve got it covered. We don’t accept unsolicited agency resumes and HappyCo is not responsible for any fees related to unsolicited resumes
A note on hiring scams: All legitimate communication from HappyCo about this role — including interview scheduling, offer letters, and any request for personal information — will come from an @happy.co email address. We will never conduct interviews over chat-only platforms (e.g., Telegram, WhatsApp, Skype) or ask you to pay for equipment, training, or background checks. If you receive an offer or interview request from any other domain, please don’t respond, and report it to us at recruitingscam@happy.co
Listed by HappyCo for a position based in the United States. Employers on this board attest they are hiring domestically.
Call Handling Specialist
HappyCo · United States
Pay
$21/hr
Setting
On-site
HappyCo is a company where people can grow their careers and work with like minded people, with no egos or politics. HappyCo is values driven and offers a flexible, supportive culture. Join HappyCo and Make Work Happy ! The Position The Call Handling Specialist is responsible for answering inbound calls from residents, property staff, and vendors, ensuring all maintenance-related issues are documented accurately and handled in accordance with company standards. This role focuses solely on live call management, including information gathering, triaging emergencies, and providing excellent customer service while maintaining professionalism and empathy on every call. - Maintain average call response time within target. - Ensure all calls are documented correctly and fully. - Maintain high-quality scores on call audits (tone, accuracy, escalation handling). - Follow company scripts, SOPs, and emergency escalation protocols consistently. Responsibilities/Job Duties: Answer inbound calls promptly and courteously during assigned shifts. Follow standardized call scripts and workflows to assess maintenance issues. Document each call clearly and accurately in the company system, including issue details, actions taken, and next steps. Identify and escalate emergency maintenance situations according to SOPs. Communicate with residents and property teams to ensure clarity and proper follow-up. Maintain a calm, professional tone when handling upset or anxious callers. Use troubleshooting guides or SOPs to help resolve basic maintenance concerns over the phone. Adhere to all quality, compliance, and call documentation standards. Participate in brief daily huddles or debriefs to review trends or key updates. Qualifications & Skills: 3+ Years of Property Management Experience (Required) . Strong verbal communication and active listening skills. Experience in customer service, call centers, or maintenance coordination preferred. Ability to multitask and document calls while speaking with residents. Comfortable using computers, web-based software, and call management tools. High level of empathy, patience, and professionalism. Basic understanding of property maintenance terminology is a plus. Reliable internet connection and quiet workspace. Bilingual - Spanish speaking is preferred. A strong understanding of the relationship between residents, property management, and maintenance staff. An upbeat, outgoing nature with an authentic desire to help others. This role starts as a full time, non-exempt position paying $21/hour to start , working with our Happy Force team to resolve on-site maintenance issues. This is also an opportunity to grow your skill set by being exposed to new products, technologies and challenges. HappyCo partners with TCW as your Employer of Record. The following perks and benefits are offered through TCW: - paid vacation and sick time - work from home stipend - company subsidized healthcare About HappyCo Founded in 2011, HappyCo ( happy.co ) builds mobile and cloud solutions to enable real-time property data. Our flagship product suite 'Happy Property’ has 2.7M units on its platform and has captured more than 270 million photos. We’re everyday people with a shared purpose — improving people’s lives. Our team is made up of thinkers, talkers, planners, makers, builders and everything in between. Together, we’re turning our passions into happier communities! When customers use our software, their communities get stronger. Our tools empower everyone in multifamily property management to improve their operations and maximize returns, which means they’re building better experiences for their residents. When property people are happy, we’re happy. That’s why we’re HappyCo. Learn more about our Product Vision here! Our HappyCo Culture HappyCo strives to build better communities. So naturally, we are dedicated to making our own community an enjoyable place that lets us do our best work. We’re devoted to building an inclusive, supportive culture that empowers each HappyCo’er to succeed and grow. To learn more about our culture, check out our Glassdoor page and our careers page! We believe in supporting people to do their best work and thrive, and building a diverse, equitable, and inclusive company is core to our mission. Our goal is to ensure that HappyCo upholds an inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company. We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, citizenship, socioeconomic status, disability, and veteran status. HappyCo is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. A note to Recruitment Agencies: Please don’t reach out to us about our roles -- we’ve got it covered. We don’t accept unsolicited agency resumes and HappyCo is not responsible for any fees related to unsolicited resumes.
Listed by HappyCo for a position based in the United States. Employers on this board attest they are hiring domestically.
Virtual Maintenance Technician
HappyCo · United States
Pay
$21/hr
Setting
On-site
HappyCo is a company where people can grow their careers and work with like minded people, with no egos or politics. HappyCo is values driven and offers a flexible, supportive culture. Join HappyCo and Make Work Happy ! Are you a maintenance technician who is tired of being on your feet all day, responding to “emergencies,” and keeping a clean and well-stocked shop? Would you like to use your skills daily to assist apartment residents with their minor maintenance and repair needs from the comfort of your own home ? HappyCo’s software enables Happy Force maintenance technicians to assist residents remotely via text messaging . Happy Force technicians are elevating the maintenance experience for residents in multifamily apartments and houses across the country—without carrying tools, running all over properties, or commuting in traffic. The Position We’re looking for motivated, experienced, and tech-savvy Maintenance Technicians to join our Happy Force team and assist residents remotely. Virtual Maintenance Technicians are no different than on-site maintenance technicians at apartment communities—except you get to work from home. As a Virtual Technician, you must have experience in on-site multifamily maintenance and the ability to understand and troubleshoot a variety of issues reported by residents living in single-family, student, and multifamily communities. Happy Force Virtual Technician assist on-site teams by prioritizing issues and providing clear, step-by-step guidance through messaging to help residents resolve basic maintenance concerns. Key Responsibilities and Expected Outcomes Provide residents of multifamily, single-family, and student housing with an exceptional level of service in every interaction Use Happy Force software to review, triage, and respond to incoming maintenance tickets Coach residents through basic maintenance fixes via SMS and written messaging , following Happy Force standard operating procedures Collect relevant information from residents to support on-site teams when escalation is required Communicate day-to-day with property teams regarding operations, updates, and escalations Guide residents through mitigation steps for maintenance issues to help prevent property damage Participate in feedback sessions related to product use and process improvements Maintain flexibility and willingness to work different shifts as needed What you could expect day-to-day Process incoming work orders through completion Triage and prioritize maintenance requests submitted through messaging Communicate with residents primarily via text-based channels Perform discovery and troubleshoot basic maintenance issues remotely Collaborate with other Happy Force Technicians, Leads, and corporate team members Collaborate daily with other Virtual Maintenance Technicians and Leads via Zoom , sharing knowledge, problem-solving complex issues, and supporting one another in real time What we think you need to be successful Minimum of 5 years of on-site residential maintenance experience Fluent written English language and grammar skills Basic computer skills; experience with tools like Google Docs or a willingness to learn Strong understanding of the relationship between residents, property management, and maintenance teams Ability to accurately assess maintenance issue types and priority levels Proven ability to troubleshoot and resolve basic maintenance issues efficiently An upbeat, empathetic personality with a genuine desire to help others Keys to optimum happiness at HappyCo Willingness to assist others and elevate the resident and site maintenance experience Leverage technology to serve humanity in an accessible way Be a proactive contributor with a strong growth mindset Experience in the multifamily residential property industry This role starts as a full-time, non-exempt position paying $21/hour , working with our Happy Force team to resolve on-site maintenance issues remotely. This is also an opportunity to grow your skill set by being exposed to new products, technologies, and challenges. HappyCo partners with TCW as your Employer of Record. Benefits offered through TCW include: - Paid vacation and sick time - Work-from-home stipend - Company-subsidized healthcare About Happy Force Our latest offering, Happy Force, is changing the way maintenance services are delivered at multifamily apartments and houses around the country. More about Happy Force here: https://happy.co/products/services/happy-force #LI-Remote About HappyCo Founded in 2011, HappyCo ( happy.co ) builds mobile and cloud solutions to enable real-time property data. Our flagship product suite 'Happy Property’ has more than 5 million units on its platform. We’re everyday people with a shared purpose — improving the lives of others. Our team is made up of thinkers, talkers, planners, makers, builders and everything in between. Together, we’re turning our passions into happier communities! When customers use our software, their communities get stronger. Our tools empower everyone in multifamily property management to improve their operations and maximize returns, which means they’re building better experiences for their residents. Learn more about our Product Vision here! Our HappyCo Culture & Values HappyCo strives to build better communities. So naturally, we are dedicated to making our own community an enjoyable place that lets us do our best work. We’re devoted to building an inclusive, supportive culture that empowers each HappyCo’er to succeed and grow. To learn more about our culture, check out our Glassdoor page and our careers page! HappyCo’s culture is driven by our core values of Make Happiness, Better Together, Get Good Sh*t Done, Customer Obsessed and Kaizen - sounds great, right, but what does this mean for you? We believe in supporting people to do their best work and thrive, and building a diverse, equitable, and inclusive company is core to our mission. Our goal is to ensure that HappyCo upholds an inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company. We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, citizenship, socioeconomic status, disability, and veteran status. HappyCo is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. A note to Recruitment Agencies: Please don’t reach out to us about our roles -- we’ve got it covered. We don’t accept unsolicited agency resumes and HappyCo is not responsible for any fees related to unsolicited resumes A note on hiring scams: All legitimate communication from HappyCo about this role — including interview scheduling, offer letters, and any request for personal information — will come from an @ happy.co email address. We will never conduct interviews over chat-only platforms (e.g., Telegram, WhatsApp, Skype) or ask you to pay for equipment, training, or background checks. If you receive an offer or interview request from any other domain, please don’t respond, and report it to us at recruitingscam@happy.co
Listed by HappyCo for a position based in the United States. Employers on this board attest they are hiring domestically.
Interest in Future Career Opportunities @ HappyCo
HappyCo · Remote (USA)
Pay
Not listed
Setting
Remote
HappyCo is a company where people can grow their careers and work with like minded people, with no egos or politics. HappyCo is values driven and offers a flexible, supportive culture. Join HappyCo and Make Work Happy!
We're delighted you are interested in working with us!
If you don't see any open roles that match your area of expertise, please apply here. If a new opportunity opens up that matches your skillset, we will contact you at that time.
Best of luck to you in your job search!
PLEASE NOTE: This is largely an unmonitored job post. You will only be contacted if and when your qualifications align with those of a new open position.
\n#LI-Remote
#LI-DNI
About HappyCo
Founded in 2011, HappyCo (happy.co) builds mobile and cloud solutions to enable real-time property data. Our flagship product suite 'Happy Property’ has more than 5 million units on its platform.
We’re everyday people with a shared purpose — improving the lives of others. Our team is made up of thinkers, talkers, planners, makers, builders, and everything in between. Together, we’re turning our passions into happier communities!
When customers use our software, their communities get stronger. Our tools empower everyone in multifamily property management to improve their operations and maximize returns, which means they’re building better experiences for their residents. Learn more about our Product Vision here!
Our HappyCo Culture
HappyCo strives to build better communities. So naturally, we are dedicated to making our own community an enjoyable place that allows us to do our best work. We’re devoted to building an inclusive, supportive culture that empowers each HappyCo’er to succeed and grow. To learn more about our culture, check out our careers page!
We Offer:
- Work from anywhere supported by a flexible company culture
- Opportunity to work for one of the fastest-growing technology companies in the PropTech industry
- Unlimited vacation time
- Generous paid parental leave
- Competitive and equitable pay
- Monthly stipends to support Wellness and Home Office expenses
Find out more about our US Employee Benefits here!
We believe in supporting people to do their best work and thrive, and building a diverse, equitable, and inclusive company is core to our mission. Our goal is to ensure that HappyCo upholds an inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company. We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, citizenship, socioeconomic status, disability, and veteran status. HappyCo is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.
A note to Recruitment Agencies: Please don’t reach out to us about our roles -- we’ve got it covered. We don’t accept unsolicited agency resumes, and HappyCo is not responsible for any fees related to unsolicited resumes.
A note on hiring scams: All legitimate communication from HappyCo about this role — including interview scheduling, offer letters, and any request for personal information — will come from an @happy.co email address. We will never conduct interviews over chat-only platforms (e.g., Telegram, WhatsApp, Skype) or ask you to pay for equipment, training, or background checks. If you receive an offer or interview request from any other domain, please don’t respond, and report it to us at recruitingscam@happy.co
Listed by HappyCo for a position based in the United States. Employers on this board attest they are hiring domestically.
Select a role
The full posting opens here — pay, setting and the full description, without leaving the list.