AI Operations Lead
About Hercules
Hercules (hercules.app) is an AI app builder — like Lovable, Replit, or Base44. We have 300k+ users and receive ~250 support tickets a day, and that number is growing fast.
About the role
We're looking for a technical support and operations lead to run our support team. You'll own the customer support experience end to end, and build the AI automations that let a small team handle a huge and growing ticket volume.
What you'll do
Resolve tier 1 tickets (general platform Q&A)
Resolve tier 2 tickets (billing and admin operations)
Manage engineers to resolve tier 3 tickets
Maintain our knowledge bases
Build and maintain AI automations to automatically resolve tickets at 10x scale
Build and maintain AI automations that summarize voice of customer and product feedback for the whole company
What we're looking for
Excellent communication (we have a very high bar)
Able to close ~150 tickets per day (with heavy AI help)
Prior experience in a customer support role
Experience building and maintaining knowledge bases and SOPs
Extensive Stripe experience (refunds, chargebacks, credit notes)
Experience building AI automations
Experience managing a support team
Able to work one weekend a month
Nice to have
Some coding experience (or vibe coding)
Very fast typist (or uses an AI dictation tool like Wispr Flow)
What are Hercules' operating principles?
Hercules' operating principles guide how we make decisions every day. We take them very seriously. Most of them are choices that we as a company uniquely prioritize, and so can be learned on the job. However, we do specifically filter for these principles in our hiring process:
We move with urgency. We ship fast, iterate, and correct mistakes quickly. Our bias for action speeds our learning and delights our customers.
We strive for excellence. Doing things well is in our DNA. We have good taste. We get the details right. Our outputs are exceptionally simple and self-serve. We're proud of our work.
We are hungry. We are willing to work hard and break through walls to achieve the outcomes we want. We are willing to operate at any level to get things done. We are politely relentless.
Is Hercules in-office or remote?
Hercules' founding team works in-office in San Francisco (Kearny and Bush). We have a very strong preference for in office. We are open to remote for exceptional candidates in US time zones who would be willing/able to travel to the office regularly.
What are Hercules' benefits?
Healthcare, vision, and dental
Use whatever AI productivity tools you'd like
Take what you need vacation policy
Daily lunches, dinners, and snacks in the office
We guarantee you will do the best work of your career here
What's the compensation?
$100k-$250k + equity (depends on seniority, experience, and location)
Customer Operations Lead
About Hercules
Hercules (hercules.app) is an AI app builder — like Lovable, Replit, or Base44. We have 300k+ users and receive ~250 support tickets a day, and that number is growing fast.
About the role
We're looking for a Customer Operations Lead to run our support team. You'll own the customer support experience end to end, and build the AI automations that let a small team handle a huge and growing ticket volume.
What you'll do
Resolve tier 1 tickets (general platform Q&A)
Resolve tier 2 tickets (billing and admin operations)
Manage engineers to resolve tier 3 tickets
Maintain our knowledge bases
Build and maintain AI automations to automatically resolve tickets at 10x scale
Build and maintain AI automations that summarize voice of customer and product feedback for the whole company
What we're looking for
Excellent communication (we have a very high bar)
Able to close ~150 tickets per day (with heavy AI help)
Prior experience in a customer support role
Experience building and maintaining knowledge bases and SOPs
Extensive Stripe experience (refunds, chargebacks, credit notes)
Experience building AI automations
Experience managing a support team
Able to work one weekend a month
Nice to have
Some coding experience (or vibe coding)
Very fast typist (or uses an AI dictation tool like Wispr Flow)
What are Hercules' operating principles?
Hercules' operating principles guide how we make decisions every day. We take them very seriously. Most of them are choices that we as a company uniquely prioritize, and so can be learned on the job. However, we do specifically filter for these principles in our hiring process:
We move with urgency. We ship fast, iterate, and correct mistakes quickly. Our bias for action speeds our learning and delights our customers.
We strive for excellence. Doing things well is in our DNA. We have good taste. We get the details right. Our outputs are exceptionally simple and self-serve. We're proud of our work.
We are hungry. We are willing to work hard and break through walls to achieve the outcomes we want. We are willing to operate at any level to get things done. We are politely relentless.
Is Hercules in-office or remote?
Hercules' founding team works in-office in San Francisco (Kearny and Bush). We have a very strong preference for in office. We are open to remote for exceptional candidates in US time zones who would be willing/able to travel to the office regularly.
What are Hercules' benefits?
Healthcare, vision, and dental
Use whatever AI productivity tools you'd like
Take what you need vacation policy
Daily lunches, dinners, and snacks in the office
We guarantee you will do the best work of your career here
What's the compensation?
$100k-$250k + equity (depends on seniority, experience, and location)
Technical Customer Support Lead
SEO Content Writer
AI Context & Harness Product Manager
Product Engineer
Full-stack Engineer
What are we looking for?
Hercules is looking for a senior or staff level full-stack software engineer to help us build the future of AI software development
What will you do?
You will build and own features across Hercules including our
AI Agent, the AI harness that enables anyone to build powerful full-stack applications
App Builder, the interface that makes it ridiculously easy to build, preview, and deploy apps
Hosting infrastructure, the backend that's required to scalably and reliably host 100s of thousands of apps
SDK, the headless SaaS that users can integrate into their apps like Hercules Commerce, Hercules Auth, Hercules CMS, Hercules Files & Media,
Platform, our user friendly experience with enterprise-grade security and reliability
Internal AI coding harness, the internal coding harness we have built to 100x our output
What skills do we expect you to have?
We expect candidates to be incredibly strong across all of the following areas:
Software fundamentals: system design, architecture, data modeling, and API design
Code and codebase quality: write clean, maintainable code. Work effectively in monorepos
Product/design sense: track record of independently shipping lots of features to customers
SaaS: strong experience with billing (subscriptions, entitlements), identity (OAuth, RBAC, SSO/SAML), product analytics (A/B testing, feature flags), and other popular SaaS features (like i18n, notifications) for large user bases
Our core stack: TypeScript, React, containers, Postgres, Redis, and Temporal
AI: able to truly 10x your workflow by being on frontier of AI coding
What’s Hercules’ stack?
Technologies: Typescript, React, AI SDK, Postgres, Redis, Clickhouse, Tailwind, IaC (CDK, Terraform), Docker, Otel, Hono, Drizzle ORM, Temporal
Clouds: Cloudflare, AWS
AI Models: OpenAI, Anthropic, Google
What are Hercules’ operating principles?
Hercules’ operating principles guide how we make decisions every day. We take them very seriously. Most of the principles can be learned on the job, however, we do specifically filter for the following principles in our hiring process:
We ship. We ship fast, iterate, and correct mistakes quickly. Our bias for action speeds up our learning and delights our customers.
We strive for excellence. Doing things well is in our DNA. We have good taste. We get the details right. Our outputs are exceptionally simple and self-serve. We’re proud of our work.
We are hungry. We are willing to work hard and break through walls to achieve the outcomes we want. We are willing to operate at any level to get things done.
Is Hercules in-office or remote?
Hercules founding team works in-office in San Francisco (Kearny and Bush). We have a very strong preference for in office. We are open to remote for exceptional candidates who is willing to 1) work in US time zones and 2) travel to the office regularly.
What are Hercules’ benefits?
Unlimited AI token budget
Take what you need vacation policy
Healthcare, vision, and dental
Daily lunches, dinners and snacks in the office
We guarantee you will do the best work of your career here
What’s the compensation?
$100k-$250k + equity (variable based on seniority, equity, and location)
Infrastructure Engineer
What are we looking for?
Hercules is looking for a senior or staff level infrastructure engineer to help us build the future of AI software development
What will you do?
You will build and maintain the infrastructure powering our
AI Agent, the AI harness that enables anyone to build powerful full-stack applications
App Builder, the interface that makes it ridiculously easy to build, preview, and deploy apps
App Hosting, the backend that's required to scalably and reliably host 100s of thousands of apps
SDK, the headless SaaS that users can integrate into their apps like Hercules Commerce, Hercules Auth, Hercules CMS, Hercules Files & Media, etc
Platform, our enterprise-grade platform that supports 100s of thousands of users
What skills do we expect you to have?
We expect candidates to be incredibly strong across all of the following areas:
Software fundamentals: system design, architecture, data modeling, and API design
Code and codebase quality: write clean, maintainable code. Work effectively in monorepos
Infrastructure: scale large, data-intensive, multi-tenant, distributed services
Product sense: track record of independently shipping lots of changes that directly impact customers
Our core stack: TypeScript, React, containers, Postgres, Redis, and Temporal
AI: able to truly 10x your workflow by being on frontier of AI coding
What’s Hercules’ stack?
Technologies: Typescript, React, AI SDK, Postgres, Redis, Clickhouse, Tailwind, IaC (CDK, Terraform), Docker, Otel, Hono, Drizzle ORM, Temporal
Clouds: Cloudflare, AWS
AI Models: OpenAI, Anthropic, Google
What are Hercules’ operating principles?
Hercules’ operating principles guide how we make decisions every day. We take them very seriously. Most of the principles can be learned on the job, however, we do specifically filter for the following principles in our hiring process:
We ship. We ship fast, iterate, and correct mistakes quickly. Our bias for action speeds up our learning and delights our customers.
We strive for excellence. Doing things well is in our DNA. We have good taste. We get the details right. Our outputs are exceptionally simple and self-serve. We’re proud of our work.
We are hungry. We are willing to work hard and break through walls to achieve the outcomes we want. We are willing to operate at any level to get things done.
Is Hercules in-office or remote?
Hercules founding team works in-office in San Francisco (Kearny and Bush). We have a very strong preference for in office. We are open to remote for exceptional candidates who is willing to 1) work in US time zones and 2) travel to the office regularly.
What are Hercules’ benefits?
Unlimited AI token budget
Take what you need vacation policy
Healthcare, vision, and dental
Daily lunches, dinners and snacks in the office
We guarantee you will do the best work of your career here
What’s the compensation?
$100k-$250k + equity (variable based on seniority, equity, and location)
AI Context & Harness Engineer
What are we looking for?
Hercules is looking for a senior or staff level AI Context & Harness engineer to help us build the future of AI software development
What will you do?
Build, maintain, and own Hercules' AI coding agent
Build, maintain, and own Hercules' online evals and offline evals
Research novel ways to make our agent cheaper, faster, and more accurate (you will have access to 200k+ repos and millions of chat messages)
What skills do we expect you to have?
We expect candidates to be incredibly strong across all of the following areas:
Software fundamentals: system design, architecture, data modeling, and API design
Code and codebase quality: write clean, maintainable code. Work effectively in monorepos
Product/design sense: track record of independently shipping lots of features to customers
Context and harness engineering: strong experience with the most up to date context and harness engineering best practices like summarization/compression, prompting, prompt caching, subagents, memory, context management, tools, async tools, deferred tools, RAG, skills, etc
Yes, we know this industry is evolving rapidly and the "best practices" change every week, but yes, we are still actively looking for someone who has wrestled with these challenges at scale and has strong opinions about what works and what doesn't
Our core stack: TypeScript, React, containers, Postgres, Redis, and Temporal
AI coding: able to truly 10x your workflow by being on frontier of AI coding
What’s Hercules’ stack?
Technologies: Typescript, React, AI SDK, Postgres, Redis, Clickhouse, Tailwind, IaC (CDK, Terraform), Docker, Otel, Hono, Drizzle ORM, Temporal
Clouds: Cloudflare, AWS
AI Models: OpenAI, Anthropic, Google
What are Hercules’ operating principles?
Hercules’ operating principles guide how we make decisions every day. We take them very seriously. Most of the principles can be learned on the job, however, we do specifically filter for the following principles in our hiring process:
We ship. We ship fast, iterate, and correct mistakes quickly. Our bias for action speeds up our learning and delights our customers.
We strive for excellence. Doing things well is in our DNA. We have good taste. We get the details right. Our outputs are exceptionally simple and self-serve. We’re proud of our work.
We are hungry. We are willing to work hard and break through walls to achieve the outcomes we want. We are willing to operate at any level to get things done.
Is Hercules in-office or remote?
Hercules founding team works in-office in San Francisco (Kearny and Bush). We have a very strong preference for in office. We are open to remote for exceptional candidates who is willing to 1) work in US time zones and 2) travel to the office regularly.
What are Hercules’ benefits?
Unlimited AI token budget
Take what you need vacation policy
Healthcare, vision, and dental
Daily lunches, dinners and snacks in the office
We guarantee you will do the best work of your career here
What’s the compensation?
$100k-$250k + equity (variable based on seniority, equity, and location)
Frontend Engineer
What are we looking for?
Hercules is looking for a senior or staff level frontend software engineer to help us build the future of AI software development
What will you do?
You will build and own user-facing interfaces and experiences across Hercules including our
AI Agent, the AI harness that enables anyone to build powerful full-stack applications
App Builder, the interface that makes it ridiculously easy to build, preview, and deploy apps
Mobile app, our PWA-based mobile building experience
Marketing pages, our public display pages for products, features, and docs
What skills do we expect you to have?
We expect candidates to be incredibly strong across all of the following areas:
Software fundamentals: system design, architecture, data modeling, and API design
Code and codebase quality: write clean, maintainable code. Work effectively in monorepos
Product sense: track record of independently shipping lots of features to customers
Design sense: beautiful, opinionated sense of UX/UI using cutting-edge frontend innovations
Our core stack: TypeScript, React, (and ideally some containers, Postgres, and Redis experience)
AI: able to truly 10x your workflow by being on frontier of AI coding
What’s Hercules’ stack?
Technologies: Typescript, React, AI SDK, Postgres, Redis, Clickhouse, Tailwind, IaC (CDK, Terraform), Docker, Otel, Hono, Drizzle ORM, Temporal
Clouds: Cloudflare, AWS
AI Models: OpenAI, Anthropic, Google
What are Hercules’ operating principles?
Hercules’ operating principles guide how we make decisions every day. We take them very seriously. Most of the principles can be learned on the job, however, we do specifically filter for the following principles in our hiring process:
We ship. We ship fast, iterate, and correct mistakes quickly. Our bias for action speeds up our learning and delights our customers.
We strive for excellence. Doing things well is in our DNA. We have good taste. We get the details right. Our outputs are exceptionally simple and self-serve. We’re proud of our work.
We are hungry. We are willing to work hard and break through walls to achieve the outcomes we want. We are willing to operate at any level to get things done.
Is Hercules in-office or remote?
Hercules founding team works in-office in San Francisco (Kearny and Bush). We have a very strong preference for in office. We are open to remote for exceptional candidates who is willing to 1) work in US time zones and 2) travel to the office regularly.
What are Hercules’ benefits?
Unlimited AI token budget
Take what you need vacation policy
Healthcare, vision, and dental
Daily lunches, dinners and snacks in the office
We guarantee you will do the best work of your career here
What’s the compensation?
$100k-$250k + equity (variable based on seniority, equity, and location)
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