About us:

Honor Technology’s mission is to change the way society cares for older adults. As a leader in aging care innovation, Honor provides the technology, tools, and services that empower older adults to live life on their own terms. Honor’s growing portfolio includes its consumer care brand, Home Instead, Inc., the world’s leading provider of in-home care for older adults. With a global franchise network and more than 100,000 Care Pros, Home Instead delivers over 50 million hours of personalized care annually.

Together, Honor and Home Instead are setting a new standard for aging in place, backed by powerful technology, compassionate care, and a commitment to aging on your own terms.Join us to create a new and better aging experience for our clients, their families, and our Care Professionals. 

About the Team:

At Honor, we are redefining what homecare can be — blending world-class operations, innovative technology, and compassionate service to transform the industry.

Within Honor, the Owned & Operated (O&O) team is at the forefront of this transformation.The O&O business is a critical part of Honor’s future growth strategy, serving as a testing ground for innovation, operational excellence, and experimentation that elevates care quality and outcomes across the entire Home Instead network.

About the Role:

As Territory Manager and Agency Administrator, you will act as the market leader for your territory—owning growth, day-to-day operations, and overall P&L performance within Honor’s Owned & Operated business. Serving  as a steward of the brand, you will further strengthen performance, deepen community presence, and unlock the next phase of growth.

This is a highly hands-on role that combines business development, market execution, and responsibility for the success of your team.  You will lead from the front—personally building referral relationships, driving territory growth, and owning the operation —while laying the foundation to scale the market over time. 

You will step into a lean market environment where you are expected to take ownership of outcomes, working alongside and influencing partners and cross-functional stakeholders while setting a high bar for performance, accountability, and client experience. As the market grows, you will play a key role in building and developing the local team.

Beyond your market, you will help refine operating approaches, test new initiatives, and share insights that shape playbooks across O&O markets. 

This role will be a hybrid of working from home and out in the field in Broward County. You should expect 75+% of your time will be in the field actively developing the market and driving new business. Compensation for this role is Base Salary and uncapped monthly commission for  expected annual OTE of $144,000-$160,000. 

As Territory Manager and Agency Administrator at Honor, you will: 

• Business Growth and P&L:
• Own your P&L for the assigned territory, contributing to revenue growth and operational excellence.
• Personally drive growth through  field-based sales activity, local relationship building, and referral development.
• Own the full sales cycle from lead generation through conversion.
• Build and sustain a strong local referral network across healthcare providers and community partners.
• Partner cross-functionally to improve referral generation, sales conversion, and overall client engagement. 
• Translate market insights into actionable strategies.
• Operational Excellence:
• Implement operational playbooks that drive consistency and efficiency within the territory.
• Support efforts to standardize reporting and data accuracy within the territory.
• Lead day-to-day operations across client service, scheduling, and care delivery.
• Implement and refine operating rhythms that drive consistency, efficiency, and high-quality care.
• Use data to diagnose performance gaps and take action to improve outcomes.
• Market Leadership & Team Building
• Lead by example in the market,  modeling strong performance, ownership, and accountability
• Execute territory goals and priorities in partnership with leadership and cross-functional stakeholders.  
• Manage and develop the territory team and foster a culture of growth and accountability.
• Administrator Leadership:
• Ensure agency policies and procedures and industry standards and regulations are followed including AHCA audit preparation and management.
• With support from internal cross functional teams,  ensure the completion, maintenance and submission of reports and records as required by the AHCA.
• Supervise work activities of designated employees, either by delegation or direct supervision.
• Appear at the licensed office for all AHCA surveys and accurately represent organization's practices, policies, and operations to state auditors (prior experience with audits not required). 

Key Results:

• Deliver consistent growth in hours and revenue aligned with territory goals.
• Grow a sustainable, self-generated referral pipeline.
• Improve sales conversion, client retention, and overall market performance.
• Elevate team performance by modeling high standards, directly managing local staff, and driving accountability.
• Implement and refine playbooks that improve consistency and scalability.

We’re looking for you to bring: 

• 7+ years of experience in field sales, operations, or general management roles, including experience growing a territory or market  and  directly leading frontline or quota-carrying teams.
• Proven success in in-person sales and relationship-driven environments, including prospecting, referral generation, and closing.
• Demonstrated success driving territory or multi-site performance, contributing to year-over-year revenue growth through improved client retention, increased referral lead generation, and higher sales conversion.
• Experience operating as a player/coach, leading by example while developing others
• Experience operating in a growth-stage or rapidly evolving environment, where you embrace  ambiguity, take initiative to test and refine new approaches, implement change, and drive continuous improvement in-market.
• Strong analytical and problem-solving skills, with the ability to interpret dashboards, diagnose performance issues, and translate insights into actionable plans; proficiency with Excel and/or BI tools.
• Structured, effective communication to drive partnership and influence with frontline teams and cross-functional stakeholders. 
• As part of the Administrator Leadership component of this role:
  • Must be a licensed physician, physician assistant, or registered nurse licensed to practice in this state or an individual having at least 1 year of supervisory or administrative experience in home health care, hospital, ambulatory surgical center, nursing home or assisted living facility.
  • Transportation: Reliable transportation. Valid and current auto liability insurance. 
  • Must agree to and pass, or provide proof of passing a level 2 background check with fingerprinting.
  • Education: The Administrator will have completed two (2) years of full-time study at an accredited college or university. An individual with a high school diploma or general equivalency diploma (GED) may substitute one year full-time employment in a supervisory capacity for each required year of college.
  • Certification or desire to receive certification from qualifying dementia certification programs.
• Nice to Haves:
  • Experience in people-scaled or service-based operations, where success depends on frontline performance, staffing stability, and consistent service delivery.
  • Experience developing local community partnerships or referral-driven relationships in healthcare, senior services, or other people-based service environments.
  • Experience in high-volume staffing, workforce management, or supply-demand balancing (e.g., home care, healthcare staffing, hospitality, retail, or service operations).

Leadership Principles:

Honor’s Leadership Principles are the foundation of translating our mission into action. These principles define how we show up and make decisions, and how we hire, develop and grow talent. While Honor has 13 leadership principles, the following are particularly relevant to this role:

• Always Push: Leaders set a high bar for themselves and others. They know that mediocrity isn't an option; they set ambitious goals, always strive for better, and commit to delivering top-notch service and outcomes.
• Identify Problems: Leaders have a keen sense that an identifiable problem is present. They identify it, determine the root cause and propose a solution. Leaders ensure solutions are implemented and partner as necessary.
• Fly High & Dive Deep: Leaders operate at all levels. They know when to stay connected to the details to enable execution and when to stay high level and empower others. Leaders audit when data and anecdotes differ.
• Find Those Better Than Themselves:  Leaders seek out those that are better than themselves, listen to them, actively engage them in meaningful work and develop them.  They recognize exceptional talent and willingly move them through the organization.

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About Honor

Our mission is simple: change the way we care for our parents so they can age safely at home.

How we accomplish that mission is anything but simple. Delivering reliable home care requires coordinating people, schedules, geography, skills, preferences, and changing needs across a complex operating environment.

Honor combines technology, operations, and the local expertise of our partner agencies to improve how care is delivered at scale. Our platform supports the caregivers who provide care, the teams who coordinate it, and the families who depend on it.

We are looking for a Senior Manager, Data Science to lead a team applying advanced data science and AI to some of Honor’s most important operational challenges.

About the role

You will lead the development of models and decision systems that improve how Honor matches caregivers and clients, constructs sustainable schedules, allocates capacity, prioritizes operational work, and responds to changing conditions.

This is not an analytics support role. Your team will work directly with Product, Engineering, and Care Operations to turn difficult operating problems into production systems that improve measurable outcomes.

You will contribute to Honor’s broader Data Science and Applied AI direction, help shape the team’s roadmap, and remain hands-on as a player-coach.

What you’ll do

• Help shape the Data Science and Applied AI roadmap, identifying where predictive modeling, optimization, experimentation, forecasting, causal inference, and modern AI can create the greatest impact.
• Lead the development of production models and decision-support systems that improve matching, scheduling, operational prioritization, and service reliability.
• Apply modern AI, including agentic workflows, to improve how teams analyze information, make decisions, and execute operational work.
• Partner with Product, Engineering, and Operations from problem definition through deployment, adoption, and iteration.
• Establish strong standards for evaluating, monitoring, and responsibly deploying machine learning and AI-enabled systems.
• Lead, coach, and grow the team while remaining hands-on in high-priority projects as a player-coach.

Examples of problems you may solve

• Improving caregiver-client matching while balancing fit, continuity, availability, and travel.
• Building more reliable and sustainable schedules for caregivers and clients.
• Using data science and AI to identify operational risks earlier and help teams focus where they can have the greatest impact.

About you

• 7+ years of experience in data science, machine learning, operations research, applied AI, or a related field, including 3+ years leading teams.
• Have built or led the development of models or decision systems that operated in production and influenced meaningful business or customer outcomes.
• Can determine whether a problem calls for prediction, optimization, experimentation, simulation, workflow redesign, an AI agent, or no model at all.
• Understand that successful applied AI requires more than choosing a model. It requires clear objectives, reliable data and tools, rigorous evaluation, thoughtful system design, and appropriate human oversight.
• Experience partnering with Product, Engineering, Operations, and senior business stakeholders on ambiguous, cross-functional problems.
• Comfortable working with imperfect operational data while maintaining a high standard for measurement and technical rigor.
• Can communicate clearly with technical, operational, and executive audiences.
• Have a bias toward action and an iterative approach to problem-solving. You are willing to inspect the data, understand the workflow, prototype solutions, and revise your view.
• Are an effective people leader who can set clear expectations, develop talent, prioritize work, and build a strong technical culture.

Helpful experience

Experience with marketplace, logistics, workforce, scheduling, healthcare, or other complex operating systems is especially valuable, as is experience with optimization, forecasting, recommender systems, causal inference, agentic systems, or AI evaluation.

A bachelor’s, master’s, or doctoral degree in a quantitative or technical field is welcome, but we care most about demonstrated ability, judgment, leadership, and impact.

Why this role is different

Many companies have interesting datasets. Honor has a dynamic operating environment in which technical decisions directly affect caregivers, care teams, families, and older adults. The opportunity is to build systems that do more than predict outcomes. They will help Honor decide what to do next, execute more effectively, and continuously learn from the results.

About Honor

Honor Technology's mission is to change the way society cares for older adults. As a leader in aging care innovation, Honor provides the technology, tools, and services that empower older adults to live life on their own terms. Honor's growing portfolio includes its consumer care brand, Home Instead, Inc., the world's leading provider of in-home care for older adults. With a global franchise network and more than 100,000 Care Pros, Home Instead delivers over 50 million hours of personalized care annually.

Together, Honor and Home Instead are setting a new standard for aging in place, backed by powerful technology, compassionate care, and a commitment to aging on your own terms. 

Join us to create a new and better aging experience for our clients, their families, and our Care Professionals.

About the Role

At Honor, compliance is a competitive advantage—not a gatekeeper. As we expand into new markets, grow our services, and evolve our operating model, our ability to translate complex regulatory requirements into efficient, scalable operations directly enables that growth.

We are seeking a Director of Compliance Operations to transform our compliance operations into a proactive function that actively enables Honor’s growth and operational efficiency. Reporting to the VP of Trust & Safety, the Director of Compliance Operations will lead a team of compliance and operations professionals, set the strategic direction for the function, and own day-to-day execution of compliance across the Honor platform. This is a deeply cross-functional role that combines strategy and execution, with regulatory complexity and operational pragmatism, and with people leadership and hands-on problem solving. Success isn't measured simply by maintaining compliance—it's measured by building durable operational systems that make compliance easier, more scalable, and more effective as the business grows. 

The ideal candidate brings experience working at the intersection of technology and operations—someone who has successfully partnered with Product and Engineering to build tech-enabled solutions, knows how to make a compelling business case for technical investment, and can translate operational requirements into clear product specifications. Strong generalist instincts, sharp analytical skills, and the ability to see the forest and the trees are essential.

About the Team

The Compliance Operations team enables Honor's growth by transforming regulatory requirements into scalable operational practices. We partner across Regulatory, Product, Operations, Trust & Safety, Training, Market Leadership, and our Home Instead network to ensure Honor can confidently expand into new markets while maintaining the highest standards of quality, safety, and compliance.

As Director of Compliance Operations at Honor, you will:

• Set the strategic direction for the Compliance Operations function—defining how Honor manages compliance across employment law and home care licensing as we grow into new markets and expand our service offerings.
• Continuously assess for compliance risk and for opportunities to simplify, streamline, or eliminate operational friction in how we meet regulatory requirements.
• Own day-to-day compliance execution across all markets, personally stepping in to resolve complex issues while building durable systems and protocols so issues don’t recur.
• Partner with Product and Engineering to build tech-first, automated solutions that reduce manual compliance effort and scale our operations—including building the business case for technical investment, defining requirements, and driving implementation.
• Lead state licensing audits and audit-readiness programs end to end—identifying gaps proactively, developing remediation plans, and driving closure across internal and field partner teams.
• Ensure operational readiness for new markets and service offerings.
• Translate regulatory changes into clear, actionable operational requirements, ensuring Legal guidance becomes executable protocol across the business.
• Build and develop a high-performing team of 5–10 compliance and operations professionals, setting clear expectations, developing team members, and creating a culture of accountability and continuous improvement.
• Develop and own key compliance metrics and dashboards that give senior leadership clear visibility into risk, operational readiness, and efficiency across all markets.

Leadership Principles we’ll assess in this role:

• Balance Incremental and Radical Change: You operate on two tracks simultaneously. On one, you’re making targeted, practical improvements to close existing compliance gaps and strengthen day-to-day operations. On the other, you’re identifying the larger, system-level changes—in process, technology, or structure—that will make compliance fundamentally more efficient and scalable. You know which track a given problem belongs on, and you move both forward at once.
• Tend to Be Right and Think Systemically: You make sound, well-informed decisions by balancing compliance risk against business and operational risk—and you’re comfortable holding both at once. When solutions exist on a spectrum, you find the middle ground that protects compliance without unnecessarily constraining growth or the client experience. You think across markets, teams, and the product ecosystem before you act, and your decisions hold up over time.
• Get S*%t Done: You move quickly and with purpose. You bring enough pattern recognition from prior experience to identify what matters, act independently, and deliver results without waiting for a full roadmap.
• Identify Problems: You don’t wait for problems to surface—you go looking for them. Through data, deep-dive operational audits, and close attention to what’s happening on the ground, you continuously identify compliance risk, operational risk caused by overly burdensome compliance requirements, and opportunities to improve efficiency. You find root causes, not just symptoms, and you own the solution through to implementation.

Core Competencies

• Technology & Operations Partnership: Proven experience working at the intersection of technology and operations. Knows how to translate ambiguous operational needs into clear product requirements and drive projects through to delivery.
• Strategic Leadership: Thinks beyond current gaps to define what a mature, proactive compliance function looks like at Honor’s scale—and builds the roadmap to get there.
• Team Development and Functional Leadership: Experienced people leader with a track record of developing individuals and building high-performing teams. 
• Cross-Functional Influence: Operates effectively across organizational boundaries. Navigates competing priorities, builds durable alignment, and drives execution across stakeholders at all levels.
• Analytical Rigor: Brings exceptional analytical skills and experience working with large, imperfect data sets to extract meaningful insights. Uses data to identify risk, measure progress, and drive decisions.

We’re looking for you to bring:

• 8–10 years of experience in operations, product operations, or compliance roles within a technology-first or high-growth company—health tech, logistics, or distributed workforce environments are a strong fit.
• Demonstrated experience working at the intersection of technology and operations, including partnering with Product and Engineering teams to define requirements and deliver solutions.
• Track record of developing functional areas for scale — building the systems, processes, and team structures that enable the function to get ahead of problems rather than chase them.
• Exceptional analytical skills with experience working with large, complex, or imperfect data sets; proficiency with data visualization tools and experience developing operational KPIs.
• Strong cross-functional leadership and stakeholder management skills.
• Demonstrated people management experience, including developing high-performing teams and managing through ambiguity and change.
• Excellent written and verbal communication skills, including the ability to distill complex regulatory or operational topics for non-expert audiences and senior leadership.
• Preferred: experience with employment law compliance, home care or healthcare regulation, state licensing, or multi-state regulatory environments.

Compensation & Benefits

The annual base salary range for this role is $176,400 - $196,000 . Individual compensation will be commensurate with the candidate’s experience and qualifications.

Base pay is just one part of our total rewards program. Honor offers equity and 401K with up to a 4% match. We provide medical, dental and vision coverage including a zero-cost plan for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program and Employee Assistance Program.

About the Role:

As a Business Development Advisor for Honor in our San Francisco market, you are the single-threaded owner of referral demand generation within your territory - supported by clear priorities and partnership with local and national teams. 

You own a defined portfolio of healthcare and community-based referral relationships and are accountable for building durable, trust-based partnerships that drive consistent and repeat client referral volume over time.

This field-based role leverages a playbook of sales strategies and operating rhythms to guide the Business Development Manager on progressing each referrer relationship through a clear progression from awareness, to building trust, to driving repeat referrals. Through ownership of the referrer relationships, you consult and guide referrers to understand Home Instead’s value proposition and how it supports their mission, through to more detailed support  on how to successfully refer clients to Home Instead. 

Success requires the ability to mobilize referral partners, create urgency, and drive sustained momentum across complex healthcare environments—often without formal authority. 

This role is primarily accountable for referral demand generation, but  does reach beyond traditional referral sales. Supporting in-home consultations, care starts, and occasional after-hours needs is an intentional part of owning the referral partner relationship. These moments build credibility with referral partners and families. Success requires flexibility, sound judgment, and resilience.

In this role you’ll be part of a mission-driven team in a sector with existing, strong demand. You’ll have unlimited earning potential with uncapped commissions, backed by a meritocratic culture that rewards your success. We empower you to take ownership of your success with flexible working conditions, bringing your authentic approach and judgement to a centralized set of proven best practices, and the chance to contribute to shaping the future of home care.

This role requires ~75% travel in the field in San Francisco.

Compensation for this role is Base Salary and uncapped commission for an expected OTE range of $115,000-$165,000.

Role Responsibilities:

• Core Referral Ownership & Execution
• Own and grow a portfolio of referral relationships, including hospitals, skilled nursing facilities, rehab centers, senior living communities and other community partners. 
• Execute all stages of the consultative sales process, including prospecting, cold calls, follow-ups, and developing tailored solutions based on client and referral needs.
• Actively mobilize referral partners by aligning Home Instead services to their patient/client needs, organizational goals, and care gaps.
• Create urgency and momentum by identifying referral opportunities, asking directly for referrals and removing friction in the referral process.
• Maintain disciplined CRM hygiene by tracking  activity, outcomes and next steps. Use CRM data to diagnose performance gaps and refine outreach strategy
• Field-Based, Relationship-Driven Selling
• Spend ~75% of your time in the community executing purposeful, repeatable field outreach.
• Influence and align multiple stakeholders within partner organizations to move from interest to action to consistent referral behavior.
• Build credibility and trust through consistent presence, consultative conversations, and value-based engagement.
• Long-Term Relationship Management
• Maintain the long-term  engagement, and productivity of referral relationships.
• Proactively re-energize stalled relationships to maintain forward momentum over long sales cycles.
• Continuously reinforce Home Instead’s value proposition through outcomes, responsiveness, and reliability.

Key Results:

• Referral Demand Growth
  • Sustained growth in qualified referral inquiries from priority referral partners
  • Increased referral share from the highest-impact accounts within the territory
  • Successful reactivation of dormant or underperforming referral relationships
• Referral Quality & Conversion
  • Referrals that consistently convert to scheduled care consultations and Starts of Care
  • Effective partnership with intake and care teams to reduce referral friction and drop-off

• Execution Discipline & Reliability
  • Consistent follow-through on commitments made to referral partners
  • Demonstrated reliability, responsiveness, and loop closure across the portfolio
  • Accurate and timely documentation of referral activity and insights in Salesforce

• Territory Judgment & Focus
  • Clear evidence of prioritization, with time and effort concentrated on relationships that compound value
  • Measurable impact driven by focus and tradeoff-making, not equal coverage

We’re looking for you to bring: 

• 2+ years of experience in a quota-carrying role
• Experience in outside, field-based sales, specifically selling a service  
• 1+ year of experience in home care, healthcare, or a senior-related industry
• Strong verbal and written communication skills
• Demonstrated ability to use data to evaluate personal performance, identify gaps, and adapt outreach strategy to drive results. 
• Comfort spending most time in the community and driving action-oriented conversations
• Comfort using required systems and tools (Salesforce, calendars, documents, Slack, etc.)
• Experience working in or knowledge of the Bay Area market
• Nice to Have

• B2B experience developing referral relationships in healthcare or home care
• B2C experience conducting in-home or consultative sales conversations
• Existing network in home care, hospice, senior living, or social work

Leadership Principles:

Honor’s Leadership Principles are the foundation of translating our mission into action. These principles define how we show up and make decisions, and how we hire, develop and grow talent. While Honor has 13 leadership principles, the following are particularly relevant to this role:

• Always Push: Leaders set a high bar for themselves and others. They know that mediocrity isn't an option; they set ambitious goals, always strive for better, and commit to delivering top-notch service and outcomes.
• Identify Problems: Leaders have a keen sense that an identifiable problem is present. They identify it, determine the root cause and propose a solution. Leaders ensure solutions are implemented and partner as necessary.
• GSD: Leaders make tangible progress, delivering quality and timely results.  When looking at their accomplishments over the course of a month, it's staggering what they have accomplished and how much they have moved the organization forward.
• Build Trust: Leaders are forthright and ethical.  They openly seek the truth and the best path forward, communicating openly, honestly and respectfully. They willingly receive and give feedback. Leaders are not dogmatic - they welcome different perspectives, experiences and identities.
  
  

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About the Role: 

The Client Care Advisor plays a critical role in helping families navigate one of the most important decisions they’ll make: choosing the right care for a loved one. This role combines consultative sales, care coordination, and ongoing relationship management to guide families from initial inquiry through service start and beyond.

You will lead high-quality consultations to understand each client’s needs, urgency, and readiness, and translate that into clear, appropriate care plans. You are accountable for moving families from inquiry to start, while ensuring a smooth onboarding experience and strong ongoing engagement.

Beyond the initial decision, you will stay closely connected to clients and families, conducting reassessments, ensuring service quality, and adapting care as needs evolve. You will partner with scheduling and operations teams to ensure reliable execution, while maintaining high standards for documentation and compliance.

Success in this role is measured by consult-to-start conversion, client satisfaction, and long-term retention. High performers combine empathy and strong judgment with a results orientation — building trust quickly, creating appropriate urgency, and helping families take action with confidence.

This role includes significant time in the field, including in-person consultations, service starts, and quality visits. It also requires navigating sensitive family dynamics, urgent needs, and occasional after-hours situations

This role requires ~75% travel in the field in San Francisco, with reliable transportation and flexibility for occasional evenings/weekends. This role offers annual on-target earnings of $99,000–$121,000, with 20% tied to uncapped monthly commission.

About the Team:

Honor’s Owned & Operated (O&O) team runs company-owned Home Instead markets, serving clients directly while also helping shape how care is delivered across the broader network. O&O is where new ideas are tested, processes are refined, and best practices are developed before being shared more widely. Working in O&O means being close to both clients and execution, with the opportunity to influence how operations, consultations, and service quality evolve at scale. It’s a fast-moving environment that blends hands-on impact with the chance to help define the future of home care with Honor.

As a Client Care Advisor at Honor, you will:

• Own consult-to-start conversion by conducting high-quality consultations and proactively guiding families to timely decisions
• Lead successful service starts by aligning expectations, coordinating care setup, and mitigating onboarding risks
• Drive retention and growth through ongoing client engagement, reassessments, and care plan adjustments
• Serve as a trusted advisor to families, helping them navigate complex care decisions with clarity and confidence
• Partner cross-functionally with scheduling, operations, and Care Pros to ensure consistent, high-quality service delivery
• Use data and systems to manage your portfolio, track performance, and maintain accurate documentation
• Contribute to referral relationship growth and local market reputation as needed
  
  

We’re looking for you to bring: 

• 1+ year of experience in a consultative, client-facing role (e.g., healthcare, senior care, social work, care coordination, or similar)
• Demonstrated ability to guide clients through decisions and drive measurable outcomes (e.g., conversion, retention, service adoption)
• Strong relationship management skills, with experience supporting clients and families over time and adapting to evolving needs
• Experience owning measurable client outcomes. Examples include consult-to-start conversion, client retention, service adoption, or other performance metrics.
• Experience leading structured conversations (discovery, needs assessment, recommendations, next steps)
• Ability to partner cross-functionally to deliver services effectively and resolve execution challenges
• Comfort working within structured systems and tools (e.g., CRM, documentation standards, defined consult frameworks, Microsoft Office, Salesforce or similar)
• Operational discipline, including managing follow-up, tracking performance, and maintaining accurate records
• Ability to spend ~75% of time in the field, with reliable transportation and flexibility for occasional evenings/weekends.
• Experience working with older adults and families or a background in Healthcare Administration, Social Work, Gerontology, or a related field is preferred

Leadership Principles:

Honor’s Leadership Principles are the foundation of translating our mission into action. These principles define how we show up and make decisions, and how we hire, develop and grow talent.

 While Honor has 13 leadership principles, the following are particularly relevant to this role:

• Relentlessly Focus on Clients: Client Care Advisors start with the client and work backward. They prioritize decisions that improve the client experience, ensure clarity during consultations, and protect service quality over time. Every recommendation, follow-up, and reassessment is grounded in what will best serve the client and their family.
• Always Push: Client Care Advisors set a high bar for consult quality, conversion, and retention. They do not settle for incomplete discovery, passive follow-up, or preventable churn. They continuously raise their own standard of performance and look for ways to improve outcomes.
• Build Trust: CCAs earn credibility quickly with families navigating sensitive and emotional decisions. They communicate clearly, follow through on commitments, and handle complex situations with integrity and respect. Trust is the foundation of conversion, retention, and long-term partnership.
• GSD (Get Stuff Done): CCAs make measurable progress. They move families from inquiry to start, resolve issues quickly, and ensure execution aligns with what was promised. They are action-oriented and accountable for results, not just effort.

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