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Head of People
Lilt · San Francisco, California, USA
Pay
$160k–250k
Setting
Hybrid
Listed by Lilt for a position based in the United States. Employers on this board attest they are hiring domestically.
Head of Talent Acquisition
Lilt · San Francisco, California, USA
Pay
$110k–230k
Setting
Hybrid
Listed by Lilt for a position based in the United States. Employers on this board attest they are hiring domestically.
Director of Customer Success
Lilt · San Francisco, California, USA
Pay
$140k–180k
Setting
Hybrid
ABOUT LILT
AI is changing how the world communicates — and LILT is leading that transformation.
We're on a mission to make the world's information accessible to everyone, regardless of the language they speak. We use cutting-edge AI, machine translation, and human-in-the-loop expertise to translate content faster, more accurately, and more cost-effectively without compromising on brand, voice, or quality.
At LILT, we empower our teammates with leading tools, global collaboration, and growth opportunities to do their best work. Our company virtues—Work together, win together; Find a way or make one; Quicker than they expect; Quality is Job 1—guide everything we do. We are trusted by Intel Corporation https://www.linkedin.com/company/intel-corporation/, Canva https://www.linkedin.com/company/canva/, the United States Department of Defense https://www.linkedin.com/company/deptofdefense/, the United States Air Force https://www.linkedin.com/company/united-states-air-force/, ASICS https://www.linkedin.com/company/asics/, and hundreds of global Enterprises. Backed by Sequoia, Intel Capital, and Redpoint, we’re building a category-defining company in a $50B+ global translation market being redefined by AI.
What You’ll Do
As Manager of Customer Success (Americas), you will transform LILT Customer Engagement and play a pivotal role in ensuring our customers achieve peak value and satisfaction. You'll lead a US-based team of Customer Success Managers to drive rapid onboarding, exceptional service delivery, and measurable business results, ultimately powering our expansion and solidifying our reputation for world-class customer experience.
Key Responsibilities:
- Accelerate time to value: Streamline onboarding and ensure customers see results quickly, boosting revenue and reducing time to first dollar.
- Quantify the impact of your work: Drive data-driven decisions by measuring key metrics like quality scores, Customer Success scores, NRR (Net Retention Rate), and CSAT (Customer Satisfaction Score).
- Build, cultivate, and inspire the Americas Customer Success team.
- Collaborate for success: Foster strong relationships with both leaders and individual contributors in Pre-Sales, Post-Sales, and Product teams to ensure a seamless customer journey.
- Champion customer-centricity: Cultivate a culture of empathy, professionalism, and business acumen within your team, placing customer needs at the heart of everything.
Skills and Experience:
- Proven track record: 5+ years of experience leading, managing, and building high-performing Customer Success/Account Management teams, ideally in a fast-paced, technology-driven environment.
- Localization experience: 8+ years of experience working in the localization/LSP industry.
- Customer success mastery: Demonstrated expertise in designing, building, and leading customer success programs that deliver measurable results.
- Cross-functional collaboration: Strong ability to collaborate effectively with diverse teams across the company.
- Customer-facing excellence: Exceptional communication, empathy, professionalism, and business acumen.
- Technical savvy: Strong understanding of AI, Bespoke AI Models, Technical Integrations, and Professional Services.
- Global mindset: A global perspective and the ability to collaborate with dispersed teams effectively.
OUR STORY
Our founders, Spence and John met at Google working on Google Translate. As researchers at Stanford and Berkeley, they both worked on language technology to make information accessible to everyone. While together at Google, they were amazed to learn that Google Translate wasn’t used for enterprise products and services inside the company.The quality just wasn’t there. So they set out to build something better. LILT was born.
LILT has been a machine learning company since its founding in 2015. At the time, machine translation didn’t meet the quality standard for enterprise translations, so LILT assembled a cutting-edge research team tasked with closing that gap. While meeting customer demand for translation services, LILT has prioritized investments in Large Language Models, human-in-the-loop systems, and now agentic AI.
With AI innovation accelerating and enterprise demand growing, the next phase of LILT’s journey is just beginning.
OUR TECH
What sets our platform apart:
- Brand-aware AI that learns your voice, tone, and terminology to ensure every translation is accurate and consistent
- Agentic AI workflows that automate the entire translation process from content ingestion to quality review to publishing
- 100+ native integrations with systems like Adobe Experience Manager, Webflow, Salesforce, GitHub, and Google Drive to simplify content translation
- Human-in-the-loop reviews via our global network of professional linguists, for high-impact content that requires expert review
LILT IN THE NEWS
- Featured in The Software Report’s https://www.thesoftwarereport.com/the-top-100-software-companies-of-2024/ Top 100 Software Companies!
- LILT makes it onto the Inc. 5000 List https://labs.lilt.com/lilt-listed-on-the-2024-inc-5000.
- LILT’s continues to be an intellectual powerhouse, holding numerous patents https://patents.justia.com/inventor/john-sturdy-denero that help power the most efficient and sophisticated AI and language models in the industry.
- Check out all our news on our website https://lilt.com/news.
Information collected and processed as part of your application process, including any job applications you choose to submit, is subject to LILT's Privacy Policy at https://lilt.com/legal/privacy.
At LILT, we are committed to a fair, inclusive, and transparent hiring process. As part of our recruitment efforts, we may use artificial intelligence (AI) and automated tools to assist in the evaluation of applications, including résumé screening, assessment scoring, and interview analysis. These tools are designed to support human decision-making and help us identify qualified candidates efficiently and objectively. All final hiring decisions are made by people. If you have any concerns, require accommodations, or would like to opt-out of the use of AI in our hiring process, please let us know at recruiting@lilt.com.
LILT is an equal opportunity employer. We extend equal opportunity to all individuals without regard to an individual’s race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable local, state or federal laws. We are committed to the principles of fair employment and the elimination of all discriminatory practices.
Listed by Lilt for a position based in the United States. Employers on this board attest they are hiring domestically.
Senior AEM Engineer
Lilt · Washington D.C., District of Columbia, USA
Pay
$110k–200k
Setting
Hybrid
ABOUT LILT
AI is changing how the world communicates — and LILT is leading that transformation.
We're on a mission to make the world's information accessible to everyone, regardless of the language they speak. We use cutting-edge AI, machine translation, and human-in-the-loop expertise to translate content faster, more accurately, and more cost-effectively without compromising on brand, voice, or quality.
At LILT, we empower our teammates with leading tools, global collaboration, and growth opportunities to do their best work. Our company virtues—Work together, win together; Find a way or make one; Quicker than they expect; Quality is Job 1—guide everything we do. We are trusted by Intel Corporation https://www.linkedin.com/company/intel-corporation/, Canva https://www.linkedin.com/company/canva/, the United States Department of Defense https://www.linkedin.com/company/deptofdefense/, the United States Air Force https://www.linkedin.com/company/united-states-air-force/, ASICS https://www.linkedin.com/company/asics/, and hundreds of global Enterprises. Backed by Sequoia, Intel Capital, and Redpoint, we’re building a category-defining company in a $50B+ global translation market being redefined by AI.
LILT's AEM Connector enables enterprise customers to push and pull AEM content — Sites pages, Content Fragments, Assets, and Tags — directly through Lilt's translation platform, supporting both Instant Translate and Verified Translation workflows. Every customer who runs AEM has a unique content topology, and making the connector work reliably across that diversity is a real engineering challenge. You will own the connector end-to-end: architecture, product roadmap, and the hands-on technical advisory work that ensures enterprise deployments succeed in the field. This is a high-impact, high-visibility role on a product with a growing customer base that includes some of the world's largest global brands.
As the senior engineer on the AEM Connector, you will drive the long-term technical strategy for the connector while working directly with enterprise customers — configuring implementations, diagnosing production issues, and establishing the best practices that define how Lilt and AEM work together. You will partner with Solutions and Account teams, train internal staff, and build the validation and guard logic that prevents customer-specific content structure quirks from becoming production incidents. You will ship new capabilities, validate, and define the canonical site structures the connector explicitly supports.
WHAT YOU'LL DO
- Own the connector architecture and long-term product roadmap for the Lilt AEM Connector
- Define and maintain the canonical AEM site structures the connector explicitly supports — and advise customers on how their specific topology maps to those structures (or where it diverges)
- Guide customers through AEM Translation Integration Framework setup: language masters, language copies, MSM/Live Copy topology, Experience Fragment hierarchies, and cloud configurations relative to Lilt's connector
- Work directly with enterprise customers to capture feature requirements, validate configurations, and establish long-term best practices
- Define and document canonical patterns for translation project creation, Content Fragment localization, DAM asset translation, and auto-archiving workflows
- Partner with Solutions and Account teams for pre-sales technical evaluation, onboarding, and escalation triage
- Train and enable internal teams on connector capabilities, OSGi configuration options, and troubleshooting patterns
- Deliver new connector capabilities through the full cycle: CI (GitHub Actions), E2E Cypress tests, package deployment via Cloud Manager and RDE
WHAT WE'RE LOOKING FOR
- 5+ years of professional AEM development on AEM Cloud Service (AEMaaCS), with a track record of owning a production AEM implementation end-to-end — architecture, implementation, deployment, and field reliability
- Deep knowledge of AEM content architecture: JCR/Sling resource model, OSGi service components, AEM Sites, DAM, and Content Fragments
- Java/OSGi bundle authoring: services, schedulers, Sling jobs, event listeners, servlets, and Sling Models
- Deep understanding of AEM Translation Integration Framework: language master setup, language copies, Translation Projects, Translation Jobs, and MSM/Live Copy inheritance hierarchies
- Fluency in AEM content topology nuances — including where standard Adobe guidance does not apply (e.g., Experience Fragments outside language master hierarchies, non-page trunk nodes, customer-specific site structures that would never appear in Adobe's sample sites)
- Ability to debug JCR node type conflicts and content tree issues across diverse customer environments
- Customer-facing technical experience: configuring AEM environments, leading implementation workshops, writing best-practices documentation, and guiding enterprise rollouts
- Comfort reasoning about complex multilingual content topologies — multi-region, multi-language-copy sites, shared Live Copy inheritance
STRONG PLUS
- Prior AEM connector or TMS connector development (Sling connector framework, Translation API integration, XLIFF handling)
- Content Fragments, Experience Fragments, and Headless AEM (GraphQL / Content Services)
- OSGi configuration management — including config file authoring, Felix console operations, and Repoinit scripting
- AEM Cloud Manager, RDE (Rapid Development Environments), and package deployment lifecycle
- Experience navigating plugin interplay in complex AEM environments where multiple third-party extensions are installed
- Adobe I/O Events or AEM Eventing for reactive/webhook-based integration patterns
- AEM security model: service users, CUGs, replication agents, and permission-aware content access
BONUS
- Prior experience building or maintaining a packaged AEM extension or AEM archetype-based product
- Familiarity with AEM Launches (content fork/stage/merge workflows) and how they interact with translation pipelines
- Familiarity with localization/TMS workflows: XLIFF, Translation Memory, MT vs. human translation pipelines
- AEM certifications (Developer or Architect)
- Experience with Cypress-based E2E testing in an AEM environment
OUR STORY
Our founders, Spence and John met at Google working on Google Translate. As researchers at Stanford and Berkeley, they both worked on language technology to make information accessible to everyone. While together at Google, they were amazed to learn that Google Translate wasn’t used for enterprise products and services inside the company.The quality just wasn’t there. So they set out to build something better. LILT was born.
LILT has been a machine learning company since its founding in 2015. At the time, machine translation didn’t meet the quality standard for enterprise translations, so LILT assembled a cutting-edge research team tasked with closing that gap. While meeting customer demand for translation services, LILT has prioritized investments in Large Language Models, human-in-the-loop systems, and now agentic AI.
With AI innovation accelerating and enterprise demand growing, the next phase of LILT’s journey is just beginning.
OUR TECH
What sets our platform apart:
- Brand-aware AI that learns your voice, tone, and terminology to ensure every translation is accurate and consistent
- Agentic AI workflows that automate the entire translation process from content ingestion to quality review to publishing
- 100+ native integrations with systems like Adobe Experience Manager, Webflow, Salesforce, GitHub, and Google Drive to simplify content translation
- Human-in-the-loop reviews via our global network of professional linguists, for high-impact content that requires expert review
LILT IN THE NEWS
- Featured in The Software Report’s https://www.thesoftwarereport.com/the-top-100-software-companies-of-2024/ Top 100 Software Companies!
- LILT makes it onto the Inc. 5000 List https://labs.lilt.com/lilt-listed-on-the-2024-inc-5000.
- LILT’s continues to be an intellectual powerhouse, holding numerous patents https://patents.justia.com/inventor/john-sturdy-denero that help power the most efficient and sophisticated AI and language models in the industry.
- Check out all our news on our website https://lilt.com/news.
Information collected and processed as part of your application process, including any job applications you choose to submit, is subject to LILT's Privacy Policy at https://lilt.com/legal/privacy.
At LILT, we are committed to a fair, inclusive, and transparent hiring process. As part of our recruitment efforts, we may use artificial intelligence (AI) and automated tools to assist in the evaluation of applications, including résumé screening, assessment scoring, and interview analysis. These tools are designed to support human decision-making and help us identify qualified candidates efficiently and objectively. All final hiring decisions are made by people. If you have any concerns, require accommodations, or would like to opt-out of the use of AI in our hiring process, please let us know at recruiting@lilt.com.
LILT is an equal opportunity employer. We extend equal opportunity to all individuals without regard to an individual’s race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable local, state or federal laws. We are committed to the principles of fair employment and the elimination of all discriminatory practices.
Listed by Lilt for a position based in the United States. Employers on this board attest they are hiring domestically.
Enterprise Account Executive
Lilt · Boston, Massachusetts, USA
Pay
$80k–280k
Setting
Hybrid
ABOUT LILT
AI is changing how the world communicates — and LILT is leading that transformation.
We're on a mission to make the world's information accessible to everyone, regardless of the language they speak. We use cutting-edge AI, machine translation, and human-in-the-loop expertise to translate content faster, more accurately, and more cost-effectively without compromising on brand, voice, or quality.
At LILT, we empower our teammates with leading tools, global collaboration, and growth opportunities to do their best work. Our company virtues—Work together, win together; Find a way or make one; Quicker than they expect; Quality is Job 1—guide everything we do. We are trusted by Intel Corporation https://www.linkedin.com/company/intel-corporation/, Canva https://www.linkedin.com/company/canva/, the United States Department of Defense https://www.linkedin.com/company/deptofdefense/, the United States Air Force https://www.linkedin.com/company/united-states-air-force/, ASICS https://www.linkedin.com/company/asics/, and hundreds of global Enterprises. Backed by Sequoia, Intel Capital, and Redpoint, we’re building a category-defining company in a $50B+ global translation market being redefined by AI.
WHERE YOU’LL WORK
Get the best of both worlds at LILT! Dive into dynamic in-office energy 3 days a week, sparking creativity and forging bonds with your awesome team. Then, seamlessly shift gears and crush your to-do list from the comfort of your home base for the rest of the week. It's the perfect harmony of productivity and personal freedom. Want a peek inside? Visit our Careers page https://lilt.com/careers!
This position can be based in Boston, Washington D.C., New York, or out of our San Francisco office.
Authorization to work in the US is a precondition of employment.
WHAT YOU’LL DO
LILT is growing quickly, and the Enterprise Account Executive role is core to our success. We are looking for a driven, hard-working, and adaptable sales professional who will propel us to new milestones by leveraging their skills, qualities, and experiences to grow our commercial footprint. You will achieve this by selling our platform and services to new customers while also supporting our Customer Success Managers to expand partnerships with larger customers.
While we understand the power of a channel, in order to be successful in this role, you will close your quota through your own outbound efforts. This will require you to be a strong, systematic hunter who uses the latest revenue operations practices and technologies to run the entire sales cycle as well as work in conjunction with our ADR/BDR team. You will build relationships with our champions, business cases with their constituents, and “partnerships” with their businesses.
KEY RESPONSIBILITIES:
- Uncover, educate, and close prospective customers on time and on forecast that meet company metrics and objectives
- Become an expert in translating the value of our platform and services to all levels and across all functions, including C-level executives, into the language and metrics of the customer in order to sell the outcome impact to business buyers
- Set-up and deliver winning POCs in order to convert new, long-lasting customers
- Provide a weekly accounting of your high-gain activities for continuous improvement as well as maintaining an accurate forecast of your total business
- Sustain high activity levels across all channels employing tailored, multi-thread outreach
SKILLS AND EXPERIENCE:
- Required: Experience selling in the translation & localization industry (ideally both technology and services)
- 6+ years of proven ability in managing complex 9-15 month sales cycles to the high-end mid-market and enterprise markets with a track record of acquiring new complex and highly competitive accounts and successful revenue attainment
- Consistently booking $250k - $2M deals and exceeding $1.2M+ in annual quotas
- Equally effective in getting meetings with target customers independently as well as in conjunction with ADR/BDR teams
- Experience in sourcing and acting as the lead on RFP response, cross-departmental collaboration, and execution
- Proficient with leading sales tools such as Salesforce/Hubspot, Linkedin Sales Navigator, Salesloft, ZoomInfo, and Chorus.ai http://Chorus.ai
- Experience in account management and collaborating with cross-functional service & delivery teams to influence strategy and creatively solve client’s business problems
- Skilled at negotiating business terms with line-of-business, procurement and contract teams, senior management and/or C-level executives
- Proven ability to influence & drive cross-departmental strategy and collaboration (Services, Product, Solutions, Senior Leadership) during deal cycles in creatively solving our client’s business problems
- Excellent verbal and written communication skills and excels leading in-person meetings and web-based demos
- Process and solution oriented with a customer mindset and ability to challenge the status quo in order to uncover and prove out multiple land and expand use cases
- BA or BS degree (preferred) or higher from an accredited university
OUR STORY
Our founders, Spence and John met at Google working on Google Translate. As researchers at Stanford and Berkeley, they both worked on language technology to make information accessible to everyone. While together at Google, they were amazed to learn that Google Translate wasn’t used for enterprise products and services inside the company.The quality just wasn’t there. So they set out to build something better. LILT was born.
LILT has been a machine learning company since its founding in 2015. At the time, machine translation didn’t meet the quality standard for enterprise translations, so LILT assembled a cutting-edge research team tasked with closing that gap. While meeting customer demand for translation services, LILT has prioritized investments in Large Language Models, human-in-the-loop systems, and now agentic AI.
With AI innovation accelerating and enterprise demand growing, the next phase of LILT’s journey is just beginning.
OUR TECH
What sets our platform apart:
- Brand-aware AI that learns your voice, tone, and terminology to ensure every translation is accurate and consistent
- Agentic AI workflows that automate the entire translation process from content ingestion to quality review to publishing
- 100+ native integrations with systems like Adobe Experience Manager, Webflow, Salesforce, GitHub, and Google Drive to simplify content translation
- Human-in-the-loop reviews via our global network of professional linguists, for high-impact content that requires expert review
LILT IN THE NEWS
- Featured in The Software Report’s https://www.thesoftwarereport.com/the-top-100-software-companies-of-2024/ Top 100 Software Companies!
- LILT makes it onto the Inc. 5000 List https://labs.lilt.com/lilt-listed-on-the-2024-inc-5000.
- LILT’s continues to be an intellectual powerhouse, holding numerous patents https://patents.justia.com/inventor/john-sturdy-denero that help power the most efficient and sophisticated AI and language models in the industry.
- Check out all our news on our website https://lilt.com/news.
Information collected and processed as part of your application process, including any job applications you choose to submit, is subject to LILT's Privacy Policy at https://lilt.com/legal/privacy.
At LILT, we are committed to a fair, inclusive, and transparent hiring process. As part of our recruitment efforts, we may use artificial intelligence (AI) and automated tools to assist in the evaluation of applications, including résumé screening, assessment scoring, and interview analysis. These tools are designed to support human decision-making and help us identify qualified candidates efficiently and objectively. All final hiring decisions are made by people. If you have any concerns, require accommodations, or would like to opt-out of the use of AI in our hiring process, please let us know at recruiting@lilt.com.
LILT is an equal opportunity employer. We extend equal opportunity to all individuals without regard to an individual’s race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable local, state or federal laws. We are committed to the principles of fair employment and the elimination of all discriminatory practices.
Listed by Lilt for a position based in the United States. Employers on this board attest they are hiring domestically.
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