Why We Built Lyric: Supply chains are more critical and complex than ever. Every day, large enterprises navigate trillions of possible decisions that could impact the bottom line. Powerful algorithms and AI can address these problems, yet most organizations struggle to leverage supply chain AI at scale. The current SCM technologies are either rigid, limited-scope point solutions or custom solutions built in-house, which demand immense expertise and investment.

That is…until now.

Enter Lyric: Lyric is an enterprise AI platform built specifically for supply chains, offering the best of both worlds:

• Out-of-the-box AI solutions for optimizing networks, allocating inventory, scheduling routes, planning fulfillment capacity, promising orders, propagating demand, building predictions, analyzing scenarios, and more, plus

• A platform-first approach that empowers both business and technical users with end-to-end product composability, leveraging no-code tools, their own code, or even forking our code to build and refine supply chain decision intelligence

With Lyric, enterprises no longer have to choose between flexibility and speed, they get both.

The Mission: We’re building a new era in supply chain with the team best equipped to lead it. With over 20 years at the intersection of supply chain and algorithms, we developed a deep conviction that global supply chains needed something like Lyric. Since our inception in December 2021, that conviction has been validated time and time again.

Today, a growing number of Fortune 500 companies, including Smurfit WestRock, Estée Lauder, Coca-Cola, and more, are innovating on their own terms with Lyric. We can’t wait to see what our customers, both current and future, are empowered to build with us next. Come build with us!

As Technical Presales Specialist at Lyric, you will join us at a pivotal moment in our growth journey. Working closely with our Sales and Product teams, you'll be responsible for architecting and demonstrating technical solutions that showcase the power of our enterprise AI platform. This role combines deep technical expertise with consultative selling—you'll craft compelling technical narratives and demonstrations while supporting our sales team in complex enterprise deals. The ideal candidate will thrive in translating complex supply chain challenges into tangible AI-powered solutions, bringing technical credibility and domain expertise to every customer interaction.

• Lead technical discovery sessions and deliver compelling product demonstrations that showcase Lyric's platform capabilities and business value

• Partner with Account Executives to develop technical win strategies and overcome objections throughout the sales cycle

• Create technical sales enablement materials and provide architectural guidance during customer implementations

• Stay current with supply chain technology trends to effectively position Lyric's technical differentiators

• 5+ years of technical presales or solutions engineering experience in enterprise software, with strong background in either supply chain software or AI/ML platforms

• Deep understanding of supply chain processes and technologies, with ability to translate complex technical concepts into business value

• Strong presentation and demo skills with experience speaking to both technical and executive-level audiences

• Excellent project management skills with ability to handle multiple complex sales cycles simultaneously

Even if you don’t meet 100% of the qualifications, we recommend applying to the role!

Location: Remote - Spain. Some travel required.

Compensation: We provide a competitive mix of salary, commissions, local benefits, and equity, designed to reward both your impact and growth.

Why We Built Lyric: Supply chains are more critical and complex than ever. Every day, large enterprises navigate trillions of possible decisions that could impact the bottom line. Powerful algorithms and AI can address these problems, yet most organizations struggle to leverage supply chain AI at scale. The current SCM technologies are either rigid, limited-scope point solutions or custom solutions built in-house, which demand immense expertise and investment.

That is…until now.

Enter Lyric: Lyric is an enterprise AI platform built specifically for supply chains, offering the best of both worlds:

• Out-of-the-box AI solutions for optimizing networks, allocating inventory, scheduling routes, planning fulfillment capacity, promising orders, propagating demand, building predictions, analyzing scenarios, and more, plus

• A platform-first approach that empowers both business and technical users with end-to-end product composability, leveraging no-code tools, their own code, or even forking our code to build and refine supply chain decision intelligence

With Lyric, enterprises no longer have to choose between flexibility and speed, they get both.

The Mission: We’re building a new era in supply chain with the team best equipped to lead it. With over 20 years at the intersection of supply chain and algorithms, we developed a deep conviction that global supply chains needed something like Lyric. Since our inception in December 2021, that conviction has been validated time and time again.

Today, a growing number of Fortune 500 companies, including Smurfit WestRock, Estée Lauder, Coca-Cola, and more, are innovating on their own terms with Lyric. We can’t wait to see what our customers, both current and future, are empowered to build with us next. Come build with us!

As Technical Presales Specialist at Lyric, you will join us at a pivotal moment in our growth journey. Working closely with our Sales and Product teams, you'll be responsible for architecting and demonstrating technical solutions that showcase the power of our enterprise AI platform. This role combines deep technical expertise with consultative selling—you'll craft compelling technical narratives and demonstrations while supporting our sales team in complex enterprise deals. The ideal candidate will thrive in translating complex supply chain challenges into tangible AI-powered solutions, bringing technical credibility and domain expertise to every customer interaction.

• Lead technical discovery sessions and deliver compelling product demonstrations that showcase Lyric's platform capabilities and business value

• Partner with Account Executives to develop technical win strategies and overcome objections throughout the sales cycle

• Create technical sales enablement materials and provide architectural guidance during customer implementations

• Stay current with supply chain technology trends to effectively position Lyric's technical differentiators

• 5+ years of technical presales or solutions engineering experience in enterprise software, with strong background in either supply chain software or AI/ML platforms

• Deep understanding of supply chain processes and technologies, with ability to translate complex technical concepts into business value

• Strong presentation and demo skills with experience speaking to both technical and executive-level audiences

• Excellent project management skills with ability to handle multiple complex sales cycles simultaneously

Even if you don’t meet 100% of the qualifications, we recommend applying to the role!

Location: Remote - DACH: Germany, Austria, Switzerland. Some travel is required.

Compensation: We provide a competitive mix of salary, commissions, local benefits, and equity, designed to reward both your impact and growth.

Why We Built Lyric: Supply chains are more critical and complex than ever. Every day, large enterprises navigate trillions of possible decisions that could impact the bottom line. Powerful algorithms and AI can address these problems, yet most organizations struggle to leverage supply chain AI at scale. The current SCM technologies are either rigid, limited-scope point solutions or custom solutions built in-house, which demand immense expertise and investment.

That is…until now.

Enter Lyric: Lyric is an enterprise AI platform built specifically for supply chains, offering the best of both worlds:

• Out-of-the-box AI solutions for optimizing networks, allocating inventory, scheduling routes, planning fulfillment capacity, promising orders, propagating demand, building predictions, analyzing scenarios, and more, plus

• A platform-first approach that empowers both business and technical users with end-to-end product composability, leveraging no-code tools, their own code, or even forking our code to build and refine supply chain decision intelligence

With Lyric, enterprises no longer have to choose between flexibility and speed, they get both.

The Mission: We’re building a new era in supply chain with the team best equipped to lead it. With over 20 years at the intersection of supply chain and algorithms, we developed a deep conviction that global supply chains needed something like Lyric. Since our inception in December 2021, that conviction has been validated time and time again.

Today, a growing number of Fortune 500 companies, including Smurfit WestRock, Estée Lauder, Coca-Cola, and more, are innovating on their own terms with Lyric. We can’t wait to see what our customers, both current and future, are empowered to build with us next. Come build with us!

As Technical Presales Specialist at Lyric, you will join us at a pivotal moment in our growth journey. Working closely with our Sales and Product teams, you'll be responsible for architecting and demonstrating technical solutions that showcase the power of our enterprise AI platform. This role combines deep technical expertise with consultative selling—you'll craft compelling technical narratives and demonstrations while supporting our sales team in complex enterprise deals. The ideal candidate will thrive in translating complex supply chain challenges into tangible AI-powered solutions, bringing technical credibility and domain expertise to every customer interaction.

• Lead technical discovery sessions and deliver compelling product demonstrations that showcase Lyric's platform capabilities and business value

• Partner with Account Executives to develop technical win strategies and overcome objections throughout the sales cycle

• Create technical sales enablement materials and provide architectural guidance during customer implementations

• Stay current with supply chain technology trends to effectively position Lyric's technical differentiators

• 5+ years of technical presales or solutions engineering experience in enterprise software, with strong background in either supply chain software or AI/ML platforms

• Deep understanding of supply chain processes and technologies, with ability to translate complex technical concepts into business value

• Strong presentation and demo skills with experience speaking to both technical and executive-level audiences

• Excellent project management skills with ability to handle multiple complex sales cycles simultaneously

Even if you don’t meet 100% of the qualifications, we recommend applying to the role!

Location: Remote - UK. Some travel required.

Compensation: We provide a competitive mix of salary, commissions, local benefits, and equity, designed to reward both your impact and growth.

Why We Built Lyric: Supply chains are more critical and complex than ever. Every day, large enterprises navigate trillions of possible decisions that could impact the bottom line. Powerful algorithms and AI can address these problems, yet most organizations struggle to leverage supply chain AI at scale. The current SCM technologies are either rigid, limited-scope point solutions or custom solutions built in-house, which demand immense expertise and investment.

That is…until now.

Enter Lyric: Lyric is an enterprise AI platform built specifically for supply chains, offering the best of both worlds:

• Out-of-the-box AI solutions for optimizing networks, allocating inventory, scheduling routes, planning fulfillment capacity, promising orders, propagating demand, building predictions, analyzing scenarios, and more, plus

• A platform-first approach that empowers both business and technical users with end-to-end product composability, leveraging no-code tools, their own code, or even forking our code to build and refine supply chain decision intelligence

With Lyric, enterprises no longer have to choose between flexibility and speed, they get both.

The Mission: We’re building a new era in supply chain with the team best equipped to lead it. With over 20 years at the intersection of supply chain and algorithms, we developed a deep conviction that global supply chains needed something like Lyric. Since our inception in December 2021, that conviction has been validated time and time again.

Today, a growing number of Fortune 500 companies, including Smurfit WestRock, Estée Lauder, Coca-Cola, and more, are innovating on their own terms with Lyric. We can’t wait to see what our customers, both current and future, are empowered to build with us next. Come build with us!

As Technical Presales Specialist at Lyric, you will join us at a pivotal moment in our growth journey. Working closely with our Sales and Product teams, you'll be responsible for architecting and demonstrating technical solutions that showcase the power of our enterprise AI platform. This role combines deep technical expertise with consultative selling—you'll craft compelling technical narratives and demonstrations while supporting our sales team in complex enterprise deals. The ideal candidate will thrive in translating complex supply chain challenges into tangible AI-powered solutions, bringing technical credibility and domain expertise to every customer interaction.

• Lead technical discovery sessions and deliver compelling product demonstrations that showcase Lyric's platform capabilities and business value

• Partner with Account Executives to develop technical win strategies and overcome objections throughout the sales cycle

• Create technical sales enablement materials and provide architectural guidance during customer implementations

• Stay current with supply chain technology trends to effectively position Lyric's technical differentiators

• 5+ years of technical presales or solutions engineering experience in enterprise software, with strong background in either supply chain software or AI/ML platforms

• Deep understanding of supply chain processes and technologies, with ability to translate complex technical concepts into business value

• Strong presentation and demo skills with experience speaking to both technical and executive-level audiences

• Excellent project management skills with ability to handle multiple complex sales cycles simultaneously

Even if you don’t meet 100% of the qualifications, we recommend applying to the role!

Location: Remote - Benelux: Belgium, Netherlands, or Luxembourg. Some travel is required.

Compensation: We provide a competitive mix of salary, commissions, local benefits, and equity, designed to reward both your impact and growth.

Why We Built Lyric: Supply chains are more critical and complex than ever. Every day, large enterprises navigate trillions of possible decisions that could impact the bottom line. Powerful algorithms and AI can address these problems, yet most organizations struggle to leverage supply chain AI at scale. The current SCM technologies are either rigid, limited-scope point solutions or custom solutions built in-house, which demand immense expertise and investment.

That is…until now.

Enter Lyric: Lyric is an enterprise AI platform built specifically for supply chains, offering the best of both worlds:

• Out-of-the-box AI solutions for optimizing networks, allocating inventory, scheduling routes, planning fulfillment capacity, promising orders, propagating demand, building predictions, analyzing scenarios, and more, plus

• A platform-first approach that empowers both business and technical users with end-to-end product composability, leveraging no-code tools, their own code, or even forking our code to build and refine supply chain decision intelligence

With Lyric, enterprises no longer have to choose between flexibility and speed, they get both.

The Mission: We’re building a new era in supply chain with the team best equipped to lead it. With over 20 years at the intersection of supply chain and algorithms, we developed a deep conviction that global supply chains needed something like Lyric. Since our inception in December 2021, that conviction has been validated time and time again.

Today, a growing number of Fortune 500 companies, including Smurfit WestRock, Estée Lauder, Coca-Cola, and more, are innovating on their own terms with Lyric. We can’t wait to see what our customers, both current and future, are empowered to build with us next. Come build with us!

About the role

We're looking for a Strategic Finance Lead to serve as a critical partner to the Head of Finance and leadership team as we scale the business.

This person will be the Head of Finance's primary partner and help build the financial operating system of the company. You'll own the company model, lead annual planning and forecasting, and help drive strategic decisions across every function of the business.

You'll partner closely with leaders across GTM, Product, Engineering, Customer Success, Delivery, Operations, and Accounting to improve visibility, resource allocation, and decision-making as Lyric enters its next phase of growth.

This is a highly strategic and hands-on role for someone who enjoys building from first principles, thrives in ambiguity, and wants to help shape how a modern, AI-native company scales.

The ideal candidate has experience in high-growth B2B SaaS businesses with hybrid software + services business models, particularly organizations with meaningful professional services, implementation, customer engineering, or forward deployment teams alongside recurring software revenue.

Lyric operates globally across the US, EMEA, and India, and this role will help support financial planning and operational decision-making across a distributed international organization.

What You’ll Do

Strategic Planning & Finance Leadership

• Own and maintain Lyric's integrated operating model and 3-statement financial model

• Lead annual planning, forecasting, budgeting, and long-range planning processes

• Build driver-based forecasts across ARR, services revenue, headcount, utilization, margins, and cash flow

• Develop scenario analyses around growth investments, hiring plans, deal structures, pricing, and services attach rates

• Support board reporting, executive decision-making, and strategic initiatives

Business Partnership

• Serve as a strategic finance partner to leaders across the business

• Drive visibility into business performance through reporting, KPI development, and financial analysis

• Partner with GTM and Delivery leaders on forecasting, capacity planning, utilization, and profitability

• Help leaders make informed decisions around growth, efficiency, hiring, and resource allocation

Finance Operations

• Partner closely with the Director of Accounting on monthly close, audit preparation, financial reporting, and revenue forecasting

• Collaborate on ASC 606 considerations across software and services revenue streams

• Support cash planning, working capital management, and finance systems improvements

• Help build scalable finance processes to support global growth

Building an AI-Native Finance Function

• We're not looking for someone who simply uses AI tools. We're looking for someone who can help reimagine how finance operates inside an AI-native company.

• Leverage AI to improve planning, forecasting, reporting, and decision-making

• Identify opportunities to automate workflows and increase analytical leverage across the finance organization

• Help define how a modern finance team operates in an AI-native company

What We're Looking For

• 6–12+ years of experience in strategic finance, FP&A, investment banking, consulting, or related fields

• Experience supporting high-growth B2B SaaS companies with hybrid software + services business models

• Strong understanding of SaaS and professional services revenue models

• Experience building and maintaining complex financial models

• Familiarity with ASC 606 revenue recognition principles

• Strong understanding of services metrics, including utilization, billable hours, and blended margins

• Experience with driver-based forecasting, scenario modeling, and business partnering

• Excellent analytical, communication, and stakeholder management skills

• Experience supporting global operations is a plus

Why Join Lyric?

You'll work directly with company leadership on the most important strategic decisions facing the business while helping build the finance function of a category-defining AI company.

This is a unique opportunity to shape how a modern software company allocates capital, scales globally, and operates in the age of AI.

Location

Remote - US

Compensation

The annual base compensation range for this position is $150,000 and $180,000. Base cash will be determined based on years of experience with a 20% variable compensation that is earned based on individual & business performance. You will also have the opportunity to receive equity in Lyric.

Even if you don’t meet 100% of the qualifications, we recommend applying to the role!

Why We Built Lyric: Supply chains are more critical and complex than ever. Every day, large enterprises navigate trillions of possible decisions that could impact the bottom line. Powerful algorithms and AI can address these problems, yet most organizations struggle to leverage supply chain AI at scale. The current SCM technologies are either rigid, limited-scope point solutions or custom solutions built in-house, which demand immense expertise and investment.

That is…until now.

Enter Lyric: Lyric is an enterprise AI platform built specifically for supply chains, offering the best of both worlds:

• Out-of-the-box AI solutions for optimizing networks, allocating inventory, scheduling routes, planning fulfillment capacity, promising orders, propagating demand, building predictions, analyzing scenarios, and more, plus

• A platform-first approach that empowers both business and technical users with end-to-end product composability, leveraging no-code tools, their own code, or even forking our code to build and refine supply chain decision intelligence

With Lyric, enterprises no longer have to choose between flexibility and speed, they get both.

The Mission: We’re building a new era in supply chain with the team best equipped to lead it. With over 20 years at the intersection of supply chain and algorithms, we developed a deep conviction that global supply chains needed something like Lyric. Since our inception in December 2021, that conviction has been validated time and time again.

Today, a growing number of Fortune 500 companies, including Smurfit WestRock, Estée Lauder, Coca-Cola, and more, are innovating on their own terms with Lyric. We can’t wait to see what our customers, both current and future, are empowered to build with us next. Come build with us!

As an Industry Solutions Principal at Lyric, you will join us at a pivotal moment in our growth journey. Reporting directly to our Head of Solution Design, you'll partner with our GTM team to drive technical wins and establish Lyric as the vendor of choice in competitive sales cycles. This role combines deep supply chain planning expertise with hands-on technical execution. You'll partner with Sales, Product, and customers to design and articulate how Lyric's platform solves complex operational problems, ensuring technical clarity, solution feasibility, and alignment to pre-agreed value drivers. The ideal candidate will thrive at the intersection of technical understanding of modern data pipelines and AI/ML capabilities, business and solution understanding of supply chain processes, and commercial experience supporting enterprise sales cycles.

• Drive Technical Wins: Lead solution design, demos, and POVs with prospects and customers to secure technical wins and wow our customers in competitive cycles.

• Create Industry Playbooks: Develop repeatable GTM plays for your 1-2 industry verticals, including personas, discovery questions, competitive positioning, and value propositions.

• Shape Messaging: Partner with Product and Marketing to translate technical capabilities into business outcomes and industry-specific points of view.

• Enable GTM Teams: Equip Sales, Solutions, and Customer Success with tools, playbooks, training and for high-impact conversations.

• Engage Executives: Participate in executive meetings and key pursuits to validate solution fit and shape deal strategy.

• Represent Lyric: Speak at industry events and customer forums as a thought leader.

• Experienced Solutions Expert: 12-15+ years in Consulting, Supply Chain Operations, or Go-to-Market Strategy roles in supply chain technology or supply chain technology consulting companies.

• Industry Fluent: Deep understanding of at least two core verticals relevant to Lyric’s target markets.

• Technical Proficiency: Strong understanding of modern data pipelines, ETL processes, analytics, and emerging AI/ML capabilities.

• Commercial Experience: Proven track record supporting enterprise sales cycles, demos, solution design, POVs, and implementation scoping.

• Analytical Storyteller: Ability to translate customer needs into solution architectures and communicate value clearly to both technical and executive audiences.

• Builder Mentality: Skilled at creating repeatable frameworks and solutions that scale in fast-paced environments.

• Executive Presence: Ability to build trust with customers and articulate complex solutions with clarity.

If you are a talented and experienced solutions expert who is looking to join a fast-growing startup, we encourage you to apply!

Location: Remote - US. Some travel is required.

Compensation: The total cash compensation range for this position is $175,000 - $315,000 in on-target earnings. Base cash will be determined based on years of experience, location, and capability, with an additional variable compensation that is earned based on individual & business performance. You will also have the opportunity to receive equity in Lyric.

Why We Built Lyric: Supply chains are more critical and complex than ever. Every day, large enterprises navigate trillions of possible decisions that could impact the bottom line. Powerful algorithms and AI can address these problems, yet most organizations struggle to leverage supply chain AI at scale. The current SCM technologies are either rigid, limited-scope point solutions or custom solutions built in-house, which demand immense expertise and investment.

That is…until now.

Enter Lyric: Lyric is an enterprise AI platform built specifically for supply chains, offering the best of both worlds:

• Out-of-the-box AI solutions for optimizing networks, allocating inventory, scheduling routes, planning fulfillment capacity, promising orders, propagating demand, building predictions, analyzing scenarios, and more, plus

• A platform-first approach that empowers both business and technical users with end-to-end product composability, leveraging no-code tools, their own code, or even forking our code to build and refine supply chain decision intelligence

With Lyric, enterprises no longer have to choose between flexibility and speed, they get both.

The Mission: We’re building a new era in supply chain with the team best equipped to lead it. With over 20 years at the intersection of supply chain and algorithms, we developed a deep conviction that global supply chains needed something like Lyric. Since our inception in December 2021, that conviction has been validated time and time again.

Today, a growing number of Fortune 500 companies, including Smurfit WestRock, Estée Lauder, Coca-Cola, and more, are innovating on their own terms with Lyric. We can’t wait to see what our customers, both current and future, are empowered to build with us next. Come build with us!

About The Role

Lyric is hiring a Customer Success Business Partner to drive adoption, retention, and expansion across some of our most strategic customer relationships. This is a senior, customer-facing role for someone with deep supply chain expertise, strong technical fluency, and exceptional communication and program management skills.

As a Customer Success Business Partner, you will represent Lyric to your accounts. You will lead quarterly business reviews, identify new use cases, and partner with internal and customer teams to deliver measurable outcomes. You will work closely with Sales, Product, Professional Services, and Support to ensure our customers achieve value across a range of planning and execution workflows. The ideal candidate is T-shaped, capable of engaging broadly across business and technical topics, and brings deep expertise in one of three areas: advanced modeling, operational planning, or AI and machine learning–driven prediction use cases.

This role requires agility, strong executive presence, and the ability to thrive in a fast-moving environment.

What You'll Do

Customer Partnership & Program Management

• Serve as the primary Customer Success contact for strategic enterprise accounts

• Lead quarterly business reviews, success planning sessions, and ongoing governance meetings

• Maintain and grow relationships across customer personas, from planners to senior executives

• Coordinate cross-functional delivery teams and align internal stakeholders with account goals

• Ensure value realization and communicate measurable outcomes from Lyric initiatives
  

Adoption, Retention & Expansion

• Drive adoption of Lyric’s platform across users, teams, and business processes

• Monitor and improve customer health metrics, engagement, and satisfaction

• Identify opportunities for platform expansion including new users, new use cases, and new business units

• Partner with Sales to develop renewal strategies and uncover growth pathways

• Translate business pain points into prioritized solution approaches and clear impact narratives
  

Strategic & Technical Engagement

• Act as a strategic advisor to customers, with depth in one of the following areas:

  • Modeling & Analysis: Scenario modeling, network optimization, strategic planning

  • Planning & Execution: Operational planning, fulfillment processes, execution alignment

  • Frontier Use Cases: Predictive AI and machine learning applications

• Support onboarding, enablement, and scaling in close collaboration with Professional Services

• Surface actionable customer feedback to inform product roadmap and innovation priorities
  

About You

• 10+ years of experience in Customer Success, Consulting, Supply Chain Operations, or Go-to-Market Strategy roles

• Deep knowledge of supply chain domains with the ability to engage in both technical and business-level discussions

• Excellent communication and relationship management skills across all levels of an organization

• Strong program and stakeholder management experience, including governance and QBR facilitation

• Highly adaptable, coachable, and comfortable navigating ambiguity in a dynamic environment

• Proven ability to identify, quantify, and communicate customer impact
  

Even if you don’t meet 100% of the qualifications, we recommend applying to the role!

Location: Remote. Up to 25% travel expected, primarily within the US.

Compensation: The annual compensation range for this position is $180,000 and $230,000 in on-target earnings. Base cash will be determined based on years of experience with a 20% variable compensation that is earned based on individual & business performance. You will also have the opportunity to receive equity in Lyric.