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Performance Marketing Manager
MURAL · United States
Pay
$132k–165k
Setting
Remote
ABOUT THE TEAM
At Mural, we're changing how teams collaborate, think, and make decisions together. Growth Marketing sits inside Product and owns how people discover Mural and decide to start. Paid is a core acquisition engine for the business, working across both our self-serve and sales-assisted motions. You will own it end to end and work closely with partners across Product, Marketing, and Sales to turn demand into teams that rely on Mural.
YOUR MISSION
You will own Mural's paid marketing end to end: the channels, the budget, and the results. Paid plays a role across the full funnel and supports the different ways Mural grows, from building early awareness to reaching people when they are ready to act. You will bring these efforts together into one connected program, lean on experimentation and measurement to learn what works, and help turn marketing investment into durable growth.
WHAT YOU'LL DO
- Own strategy, budget, execution, and reporting for paid across search, paid social, and video and display, running it as one connected program across the full funnel.
- You will own Mural’s paid marketing end to end, with a focus on generating efficient growth across self-serve acquisition and sales-assisted demand. Success will be measured by the quality and volume of activated users, qualified pipeline, and revenue generated from paid investment.
- Build and run a continuous experimentation program across audiences, creative, landing pages, and offers.
- Lead agency and vendor partners to execute and scale the program.
- Partner with our Data team on attribution and measurement to connect paid spend to real outcomes.
- Partner across Marketing and Web on messaging and the post-click experience.
- Set performance targets and expand the program into new regions and languages, including EMEA and APAC.
- Support account-based and demand generation programs in close partnership with the Sales and RevOps teams.
- Use AI in your daily workflow to move faster across keyword, creative, analysis, and reporting work, with a point of view on where AI is changing paid marketing.
WHAT YOU'LL BRING
- 5+ years of hands-on B2B digital and performance marketing, owning paid search, paid social, and video or display with real budget responsibility.
- A full funnel operator comfortable across both self-serve growth and sales-assisted demand. You have owned awareness and demand creation, not only bottom funnel capture, and can show how top of funnel and account-based work pay off downstream.
- You design and read clean tests across audiences, creative, and landing pages, and you know what to do with an inconclusive result.
- Comfort living in the performance data, with hands-on fluency in SQL, product analytics, and BI tools.
- A real point of view on measurement. You know where last-click falls short and have used holdouts, incrementally, or media mix testing to judge channels that do not attribute cleanly.
- Experience running paid inside a self-serve or freemium model, with a feel for how acquisition connects to activation and retention.
- A self-starter who is motivated and scrappy, thinks through problems, and brings innovative solutions in a high-growth environment.
EQUAL OPPORTUNITY
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Listed by MURAL for a position based in the United States. Employers on this board attest they are hiring domestically.
Manager, Product Design, Growth (Upper Funnel)
MURAL · United States
Pay
$85k–275k
Setting
Remote
ABOUT THE TEAM
At Mural, we’re reimagining how teams think and create together. The Design and Research team brings clarity to complexity, shaping experiences that help people collaborate, ideate, and solve problems visually. We partner deeply with engineering, product, and research to invent the next generation of collaborative work combining craft, systems thinking, and bold exploration.
YOUR MISSION
As a Lead Product Designer focused on Growth, you’ll define how Mural earns user trust at the moments that matter most when someone first encounters the product's value, decides to go deeper, or chooses to stay.
This is end to end growth journey ownership. It's about designing the logic of how Mural grows: the moments where clarity converts, where friction is a design failure, and where the line between growth and product quality either holds or breaks. You'll work across discovery, activation, and pricing surfaces, onboarding paths, upgrade flows, lifecycle touchpoints, and in-product nudges. Most importantly, you'll orchestrate how those surfaces work together and set the standard for how growth design is practiced at Mural.
You'll succeed if you can bring full journey thinking, rigor and craft to a domain that often defaults to shortcuts and if you can help a cross-functional team understand what good growth design actually looks like.
WHAT YOU'LL DO
PLAYER RESPONSIBILITIES (INDIVIDUAL CONTRIBUTOR WORK):
- Define high-quality, user-centered discovery, activation, and monetization experiences across problem to success flows, upgrade flows, pricing surfaces, and lifecycle touchpoints — setting patterns that scale across the platform.
- Work from concept to production, delivering thoughtful UX, polished visual design, and vibe coded prototypes that help the organization understand direction, risk, and value.
- Use behavioral data as a primary design input: interpret funnel metrics, experiment results, and user signals to inform design decisions, not just validate them.
- Design and lead experiments across acquisition, activation, and expansion funnels — from hypothesis formation through read-out, in close partnership with product and data science.
- Establish reusable growth patterns in Mural's design system that balance clarity, persuasion, and long-term user trust.
- Partner with engineers to ensure accurate, high-quality implementation of flows and components.
COACHING RESPONSIBILITIES (PRACTICE LEADERSHIP & MANAGEMENT):
- Directly manage one to three designers on the growth surface: run regular 1:1s, set goals, give performance feedback, and support their career growth.
- Balance IC output with people leadership — this is a hands-on management role, not a full-time management track. Expect the majority of your time to remain in design work.
- Model how to hold craft and commercial intent simultaneously — showing peers what it looks like to design for conversion without compromising user trust.
- Mentor designers working on growth-adjacent surfaces, developing their instincts around hierarchy, motivation, friction, and funnel thinking.
- Contribute to how the team understands growth design as a discipline: a principled approach to earning user commitment.
- Champion the relationship between growth quality and product quality, helping leadership understand when they align and when they're in tension.
- Partner with research, data science, and product to elevate experimentation quality across the organization.
HYBRID RESPONSIBILITIES (BOTH PLAYER & COACH):
- Reframe problems at the funnel level helping teams understand where value is earned or lost and why.
- Lead workshops or working sessions that bring clarity to pricing, packaging, onboarding, and upgrade moment opportunities.
- Collaborate with product, research, and data science to define success metrics, shape experiment hypotheses, and interpret outcomes.
- Advocate for user trust as a growth asset, not an obstacle to conversion — and model how design holds that line.
DESIGN & RESEARCH TEAM CONTRIBUTION:
- Share growth approaches for designing discovery, onboarding, and identity flows with peers through critique and collaboration.
- Partner with research, data, and product teams to elevate experimentation quality and improve how Mural understands user value signals.
- Contribute to a culture of design excellence, especially in areas where growth and monetization intersect with core product experiences.
WHAT YOU’LL BRING
- 8+ years of product design experience, ideally in SaaS, productivity tools, collaboration software, or product-led growth environments.
- 2+ years of managing other designers
- A track record of leading growth, monetization, or conversion-focused design work — not just contributing to it.
- Deep fluency in funnel thinking: you understand acquisition, activation, retention, and expansion as a connected system, not isolated moments.
- Strong data instincts: you can read behavioral data, interpret experiment results, and use both to sharpen design decisions.
- Exceptional craft: visual clarity, spacing, motion, and interaction polish are second nature.
- Systems thinking: you understand how decisions cascade across surfaces, journeys, and user relationships over time.
- Experience mentoring or leading other designers, even informally — you know how to raise the quality of work around you.
- Strong communication skills that help cross-functional partners make smart, user-centered decisions.
- Comfort operating in spaces where patterns don’t yet exist and playbooks need to be written.
ALSO GREAT IF YOU BRING
- Experience with pricing architecture, packaging strategy, or monetization model design.
- Deep experience mapping and designing activation journeys — the full arc from first action to genuine value realization.
- Hands-on experience using AI-assisted tools and vibe coding to prototype growth flows, simulate behavioral nudges, and stress-test funnel logic in motion — treating code as a design material for rapid exploration.
- Background in organic acquisition or activation funnels at scale.
- Familiarity with AI-assisted experiences or contextual intelligence in growth flows.
- Experience working with data science teams on experimentation frameworks or causal inference.
- History of shaping 0→1 growth systems or redesigning broken acquisition or retention loops.
WHY YOU’LL LOVE MURAL
You’ll help shape how millions of people discover value in Mural, understand what the product can do for them, and make confident choices about their journey. You’ll design experiences that balance business goals with user trust, clarity, and delight. You’ll collaborate with thoughtful partners who care about evidence, craft, and outcomes.
At Mural, we “drink our own champagne” and use our product daily to collaborate, ideate, and prototype together. This role is Canada Remote. Your design work will shape how millions of people around the world collaborate.
Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience.
EQUAL OPPORTUNITY
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Listed by MURAL for a position based in the United States. Employers on this board attest they are hiring domestically.
Senior Director, Revenue Strategy
MURAL · United States
Pay
$187k–268k
Setting
Remote
ABOUT THE TEAM
You’ll join Mural’s global Revenue team as the leader of our strategy, operations, systems, and enablement functions. In this role, you will guide a high-impact team where cross-functional partnership and operational excellence are central to our growth. Working closely with Sales, Marketing, Customer Success, and Finance, you will deliver strategic insights, streamlined processes, operational excellence, and effective enablement programs that empower our teams and drive outstanding results for our customers. We foster a culture of accountability, innovation, and continuous improvement—making a meaningful impact on Mural’s success.
YOUR MISSION
You will architect and lead Mural’s revenue strategy, revenue operations, GTM systems, and sales enablement functions to accelerate business performance and growth. Reporting directly to the Chief Revenue Officer, you will serve as a strategic thought partner—proactively identifying opportunities, solving challenges, and translating company priorities into scalable revenue-driving initiatives. You will drive alignment across GTM teams, oversee operational excellence, and build enablement programs that boost seller effectiveness.
WHAT YOU'LL DO
- Develop and execute holistic revenue strategies, unifying GTM planning, sales enablement, and operational priorities to achieve ambitious growth targets.
- Serve as a proactive strategic partner to the CRO and GTM leadership team, helping translate vision into execution.
- Direct and coach the Revenue Operations team, overseeing performance analysis, process optimization, and the rollout of new systems and initiatives.
- Lead the sales enablement function, driving programs that increase seller productivity, skill growth, and customer engagement.
- Direct and coach the GTM Systems team, overseeing system strategy, administration, optimization, and the rollout of new tools and capabilities.
- Partner cross-functionally with Sales, Marketing, Customer Success, Product, and Finance to ensure strategic alignment and operational excellence.
- Deliver executive-level reporting, business reviews, and actionable insights to CRO and senior leadership.
- Foster a high-performing, collaborative team culture; empower direct reports to innovate, experiment, and drive measurable results.
- Balance high-level strategic thinking with a bias for execution—rolling up your sleeves when needed to turn plans into outcomes.
WHAT YOU'LL BRING
- 10+ years of experience in revenue strategy and operations, with proven ability to build and scale teams.
- Background in SaaS or technology industries; experience with both scaling and mature organizations preferred.
- Strong expertise in GTM strategy, revenue planning, and operational execution.
- Track record of optimizing sales processes, implementing new systems, and improving performance.
- Skilled in financial planning, forecasting, and analyzing sales performance metrics.
- Effective communicator with advanced analytical, coaching, and change management abilities; adept at facilitation and driving alignment.
- Proficient in leveraging AI-driven tools and data to inform strategy and enhance operational efficiency.
- Results-driven, with a passion for innovation, team development, and continuous improvement.
EQUAL OPPORTUNITY
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Listed by MURAL for a position based in the United States. Employers on this board attest they are hiring domestically.
Principal, User Research
MURAL · United States
Pay
$172k–245k
Setting
Remote
ABOUT THE TEAM
At Mural, we believe great collaboration starts with deep understanding. Our mission is to help teams think and work together better. The Design and Research team uncovers the truths that power that mission, guiding product, design, and strategy through rigorous, human-centered inquiry. We combine behavioral science, market insight, and creative exploration to shape Mural’s future for how teams ideate, align, and collaborate together across the world.
YOUR MISSION
As the Principal, User Researcher at Mural, you’ll start a UX research practice and lead foundational and strategic research that shapes how the company defines its next generation of experiences. You’ll partner across product, design, sales, marketing, and strategy to identify new opportunity spaces, clarify evolving user needs, and guide the organization toward long-term innovation.
This is a primarily individual-contributor role focused on uncovering deep human collaboration insights that drive strategy, innovation, and long-term vision. You’ll also help shape and scale the UXR discipline at Mural by mentoring designers to confidently run tactical usability studies, and establishing the frameworks and best practices that elevate research across the company. Think of it as being the first research leader at a fast-growing startup, with the reach and resources of a global platform.
WHAT YOU'LL DO
Player Responsibilities (Individual Contributor Work):
- Lead mixed-methods research (qualitative and quantitative) that explores user needs, behaviors, and motivations across multiple product areas.
- Drive foundational studies that reveal how teams collaborate and what barriers exist in business collaboration, hybrid, and distributed work.
- Design and execute medium to large-scale studies that combine qualitative depth with quantitative rigor (surveys, logs analysis, segmentation, and concept testing).
- Develop a tempo where actionable insights are timely and urgently positioned to shape key product decisions.
- Translate ambiguous questions into clear learning plans and frameworks that guide product and strategy decisions.
- Build artifacts (archetypes, frameworks, journey maps, mental models) that make complex insights accessible and actionable across the company, leveraging Mural products.
- Present insights to an executive, cross-functional audience and provide strategic recommendations based on these insights.
Coach Responsibilities:
- Build the research practice: mentor designers, and product partners in research best practices, helping to scale a culture of curiosity and evidence-based decision making.
- Establish repeatable, high-quality research standards and methodologies across teams.
- Partner with design and product leadership to shape Mural’s long-term research vision and roadmap.
- Champion the role of research in early product strategy and company-wide initiatives.
Hybrid Responsibilities (Both Player & Coach):
- Collaborate closely with cross-functional leaders to prioritize research that informs Mural’s most critical next-generation bets.
- Facilitate workshops and storytelling sessions that bring insights to life and influence direction across product, design, and business strategy.
- Partner with Data Science and Market Research to integrate behavioral data, attitudinal insights, and business signals into cohesive, actionable narratives.
- Shape how research connects to strategy, innovation, and experimentation at every level of the company.
WHAT YOU'LL BRING
- 10+ years of UX Research experience, including deep expertise in both qualitative and quantitative methods. PhD optional.
- Proven track record leading foundational and strategic research that influenced product direction, vision, or long-term investments.
- Ability to design and execute mixed-methods research independently: from ethnographic and in-depth interviews to survey design and statistical analysis.
- Scale strategic insights: Experience driving organizational understanding through storytelling, synthesis, and actionable frameworks.
- Strong systems thinking skills, with an ability to connect human insight to product architecture and long-term design strategy.
- Experience shaping and scaling research practices in growing organizations.
- Comfortable working in ambiguity and helping cross-functional teams find clarity and alignment.
- Strong communicator who can engage both executive and hands-on audiences with empathy, clarity, and conviction.
WHY YOU'LL LOVE MURAL
You’ll shape new ways of working, as we interact with AI, team members, and customers. You’ll work on some of the most compelling and open-ended questions about the future of collaboration: how people align, make decisions, and innovate. You’ll have the freedom to define the big questions, run the right studies, and guide the company toward its next horizon.
At Mural, we “drink our own champagne” and leverage our product for online collaboration. This role is U.S. Remote. Your work will inform the strategy of a rapidly scaling company that believes research is the compass, not just the map.
EQUAL OPPORTUNITY
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Listed by MURAL for a position based in the United States. Employers on this board attest they are hiring domestically.
Customer Enablement Manager
MURAL · United States
Pay
$91k–113k
Setting
Remote
ABOUT THE TEAM
The Scaled/Digital Customer Success team helps customers realize value from Mural through education, digital programs, and learning experiences at scale. This team plays a critical role in making high-quality customer education more personalized, accessible, and scalable. This role sits within our Scaled and Digital Customer Success team and reports to the Director of Customer Success.
YOUR MISSION
As a Customer Enablement Manager, your mission is to bring our customer enablement strategy to life through high-quality content, personalized learning experiences, and scalable programs. You will translate customer needs and product capabilities into clear, outcome-based learning journeys that help teams work better together and achieve real-world success with our platform.
You will build and scale modern customer education programs that help customers adopt priority use cases, reduce time-to-value, and increase product confidence.
WHAT YOU'LL DO
- Execute scalable education initiatives including self-guided, live, cohort-based, and peer-led learning experiences.
- Design outcome-based learning journeys and adaptive paths tailored to priority roles, use cases, and adoption milestones.
- Develop and maintain high-quality reusable content such as courses, guides, videos, templates, and interactive simulations.
- Partner cross-functionally with Product, Marketing, and CS to align education with launches and identify education gaps.
- Deliver internal enablement to CS Teams globally to ensure consistency in Customer Journey, Strategy Execution, and customer outcomes.
- Track and measure learning engagement, proficiency, and product adoption to continuously improve program effectiveness.
WHAT YOU'LL BRING
- 3+ years of experience in customer education, instructional design, or scaled Customer Success, ideally in B2B SaaS.
- Proven ability to design modern learning experiences using microlearning, scenarios, and social learning principles.
- Strong content creation skills with the ability to simplify complex product workflows into actionable learning assets.
- Data-informed mindset with comfort using product and learning metrics to drive program improvements.
- Excellent cross-functional collaboration and program management skills in a fast-paced environment.
- Familiarity with collaboration or visual work platforms (e.g., Mural) and design thinking principles.
- Experience with LMS, digital adoption platforms, and AI-enabled learning tools.
- Experience designing customer academies, community-led learning, or cohort-based programs.
EQUAL OPPORTUNITY
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Listed by MURAL for a position based in the United States. Employers on this board attest they are hiring domestically.
Staff Backend Engineer, AI Systems
MURAL · United States
Pay
$80k–240k
Setting
Remote
ABOUT THE TEAM
The AI Foundations Team at Mural is pioneering how generative AI transforms visual collaboration and decision-making. We’re a remote-first group of engineers, designers, and product thinkers focused on helping teams work together more effectively. Our goal isn’t to replace human creativity. It’s to amplify it, building AI that enhances how people align, communicate, and make decisions visually.
YOUR MISSION
You will design and build the core AI systems and platforms that enable Mural’s next wave of agentic, AI-driven collaboration experiences.
Rather than building isolated AI features, you’ll work on the core backend systems that power Mural’s agent platform, including agent orchestration, durable execution, contextual memory, tool integration, observability, and evaluation. Your work will enable intelligent agents to reason over product context, act on behalf of users, and operate reliably and safely at scale. Our stack at Mural includes Azure OpenAI, React, Node, MongoDB.
WHAT YOU'LL DO
- Build the core backend systems that power Mural’s agent platform, including orchestration, durable execution, tool execution, memory, observability, and evaluation infrastructure
- Design scalable services and APIs that allow AI agents to retrieve context, coordinate multi-step workflows, interact with Mural data, and act reliably on behalf of users
- Develop the agent memory layer, including systems for conversation context, product context, retrieval, summarization, compaction, and long-term context management
- Create infrastructure to monitor, debug, and improve agent behavior through traces, metrics, feedback loops, and offline evaluation
- Translate complex, open-ended product needs into clear backend architectures, service boundaries, data models, and implementation plans that align technical capabilities with user value
- Help define the technical direction for agentic AI at Mural, contributing to long-term architecture and strategy
- Champion engineering excellence, mentoring others and establishing best practices for building reliable AI systems
- Contribute to team growth through hiring, process improvements, and fostering a culture of curiosity, collaboration, and inclusivity
WHAT YOU'LL BRING
- 7+ years of software engineering experience, with strong expertise designing, building, and operating reliable production systems, scalable services and APIs, and well-defined system architectures
- Experience designing and operating distributed systems for complex workflows, including orchestration, asynchronous processing, job execution, retries, event-driven architectures, long-running processes, and failure recovery
- Familiarity with AI, LLM, or agentic systems, including concepts such as tool use, context retrieval, evaluation, or model orchestration
- Strong focus on production quality, including observability, reliability, testing, security, maintainability, and incident response
- Strong communication skills, with the ability to produce clear technical documentation and collaborate cross-functionally
- Experience working full stack or collaborating closely on product-facing frontend experiences
- Deeper AI/ML experience, especially with LLM evaluation, experimentation, embeddings, retrieval systems
- Experience with knowledge graphs, graph-based data modeling, entity resolution, or relationship-aware retrieval systems
OUR STACK
Azure OpenAI, React, Node, MongoDB
EQUAL OPPORTUNITY
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Listed by MURAL for a position based in the United States. Employers on this board attest they are hiring domestically.
Director of Lifecycle Marketing
MURAL · United States
Pay
$150k–250k
Setting
Remote
Jobs at Gradient Companies | Gradient
Listed by MURAL for a position based in the United States. Employers on this board attest they are hiring domestically.
Senior Lifecycle Marketing Manager
MURAL · United States
Pay
$125k–180k
Setting
Remote
Jobs at Gradient Companies | Gradient
Listed by MURAL for a position based in the United States. Employers on this board attest they are hiring domestically.
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